Club Factory Complaints & Reviews

Order No : SO54277670
I have ordered a jacket on 11th of October
N i received it on October 23rd
The problem is that I ordered a size XL for me but the seller had sent me a small size S
Though the Outer-cover /packet displays the size XL but in reality the size was S because I'm unable to wear it as compared to other jackets of size XL
The part inside the jacket where the size No. Is mentioned/given was pre-cut so as to fool the costomer.
The seller desperately sold that product for their profit
Now, when i applied for a return on 26th of October, then the app is showing that your return request is applied but not approved.since 2 dayz have been passed but they haven't approved till now..Today the costomer care services told me to wait and within 24 hours it will be approved which means i have to wait for the next 24 hours too...i waited yet nothing happened..so i again changed the return request now and is waiting but nothing happening.

I had given order for shoes size 7 but it is not 7 as per indian standard. I wanted to return. This is bad experience for shopping as the size ordered by me has not been sent by the company. So please refund as soon as possible.
date of Incident: 28.10.18
The order was placed while seeing advertisement on facebook. You are kindly requested to refund me the purchase value as soon as possible.

order No. [protected]

As told by your company that you have been selected as lucky winner and you will be offered a prize of 122500. And i have pay 3500 registration fee also.
After that, transaction had been stopped that you have to pay tds tax to the government. And then i payed 18375 as tax to company.
Now they are asking for another tax.
I want to cancel this process so please help me

My order number is so59448084. Kindly cancel it and provide the refund for the same. Please process the refund at the earliest. It was cancelled as soon as the order was placed so please process the refund! Hope it gets resolved soon or else we aren't buying anything from this app as they don't respond to the queries well. Our money is important to us and if we are choosing your app over other please make your services worth it!

I have ordered the light for my car in which there are two bulbs and one is not working i had applied for return already but there is no update and customer number is not working. This is my first time shopping from this site and it's worst experience that there is no way to contact to the customer care. Flipkart provide better customer support than club factory. Give me my money back and take back your scrap rubbish product

Hai club factory... Good morning... This is ramesh
I placed an order on 19th oct 2018 and the order number is so57178254 with a payment of rs967.. Now it's being 10days am not able to track where my ordered product is... I called to customer care tooo... They given me a tracking number[protected],
Even though am not getting my tracking details...
Will you plz help me whr the product is... Can u send the link to trace if possible

I had ordered two bags big size for rs 1003 and i rec'd two tiny small baby pouches, wat to say, at home i got feud over this and horrible experience from club factory, who is allowing this site to work in india of china material and things god knows, i want to tell our prime minister respected modi kindly look into this company and remove their licence as they are very much looking indian people may be this is their plan to lose money of indian people and fraud with them

I have ordered 2 objects from club factory, have provided proper address, but my order is till not delivered. My order no is so56297902. My club factory app does not show any tracking information about my order. I called that no. Came in a sms [protected] which asks me the bill no. Followed by a hash tag. But i don't have the no. I am stuck any in trouble as i have already paid a big amount and there is no no which can help me.
Plz help me.

I have booked women handbag worth rs. 564. But the actual product received was damaged and customer care dept. Is not responding even once. Club factory is just like a fraud. Dont purchase from club factory. I have made payment from paytm... Want my money immediately. I have uploaded image of booking confirmation of product and damaged product also.

So, here i'm am being frustrated by this app club factory... I made an order of 6items worth rupees 1600 and that was actually my mistake... So then after a mnth it got delivered and still some of the products were damaged and it didn't matched the pictures shown to me... Then i actually submitted a pickup request it was sent back but then i didn't got my money and it got credited in my balance in club factory and as well as i am not able to use it to order something else...
Lastly, i want my money back otherwise it will take me no time to file a case against them and moreover i'll uninstall it as well and i recommend everyone do not install club factory its useless...

My order number is so56684609. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service. And today i got message that your order has cancled.. Why..?

Hlo sir i have ordered a pant from this online shopping site. But becoz of quality issue i have returned this product on october 8. But till now my money is not credited to my account. A message is sent from this site on october 18 that your refund amount is intiated, but till now money is not credited to my account. And after mailing to this site there is no response from there customer service. And which no is provided for customer help in this site, i have tried to make a call since last 12 days but this ph no is always busy, after all i could not able to contact for this problem to club factory customer service. And my order no is so50814376

Hi sir.
Club factory — lucky draw fraud
I got a sms from club factory that i won a lucky draw and they are giving me 2 options, option 1 is mahindra xuv car and option 2 is inr 12, 25 000 money prize. So i tell them that i want to avai the money prize, then they told me to submit inr 3, 500 charge to process my payment, i gave them inr 3, 500
But after some time they again called me and ask me to give inr 18, 375 more because my bank is not accepting this large amount. When i told them to cancel this amount then they refuse me and forcing me to transact inr 18, 375. It's a case of fraud and i want a strict action.

I have ordered two tops and 1 shirt worth rs. 1317.
I have already applied for return in club factory app.
My return id is son[protected].
It is showing under processing since yesterday, kindly advise how can i return my order and get the amount refund.
I am trying to contact chat support since yesterday and made them understand the issue/query several times but no resolution yet.

I have placed an on line order with your company vide order no. So56906204 for a ladies wallet worth rs.470/- and payment was made in advance. But your company has delivered a small pouch worth rs. 10/-as per delhivery awb[protected] instead of ladies wallet worth rs. 470/-. This was a bad experience for me from your end. You have really cheated me by delivering the fake material. I therefore request you to deliver the orginal item which i have ordered as per the order no. So56906204. If your company is genuine one, i expect a positive approach from your end otherwise legal proceeding will be initiated against you. The fake item delivered as per delhivery awb[protected] is returned herewith for necessary action.

My name is shabina naik i have received the hair wig on 19 oct... The wig is too shiny
And also the head is small and it just doesn't fit... Below is my order details
Your cf order awb:[protected], 1 item (S) is out for delivery via xpressbees, please be available,
Please help me here i want my money back... I have a wedding to attend on 10 nov and i have to do something any this

Oder no so58186332, i ordered earings, i put [protected] no, customer name aarthialan, no status received, i paid through debit card rs 162,, kindly make arrangements to get my order, otherwise i will see you in court, i ordered earings that is my favorite, i made a complaint on customer complaint website on 27.10.2018, club factory is very slow process, after ordered my ptoduct i saw the review on online,

Please cancel the order and return the money as i don’t feel like the product is of standard quality.
Size is also small it doesn’t fit me, look wise it not very attractive as in the picture, never thought quality will also be so bad, please return the money and take back the order it was received today.

[club factory] order number so55082875

Every time i order i receive a mail that it's been processed and within few days i gets cancelled. I think its high time u people close this site when u can't complete the order.
[Club Factory] You order SO57824662 is being processed by factories. To prepare your items, it takes about 1-3 business days.dated 24th oct.

Club Factory] Your order SO57824662 has been canceled dated 26th oct

This is very fake company.

I had order for Order Number: SO54408583 dt. 11.10.2018 for ₹2209.36

I order for Bottom pants XL size they had send me M size.
I want return back but for that they are asking credit card details with CVV number which is not asked by any company & also not required.

Very fraud company from China office located in Delhi. so don't buy from them at all.

Also not proper contact details of them just due to price are attractive we buy but not worth it to buy.

Poonam Doshi