Claimed

Club Factory Complaints & Reviews

www.fromfactory.club

1.1

Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Club Factory

Club Factory reviews & complaints page 170

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 500082

Website: Clubfactory

Thanks for delivering today my ordered items self-cultivation long sleeved shirts (3) three nos. before November 2nd. against order SO55870723.
I regret to say that
having ordered for 3 different sizes XL, XXL & XXXL respectively,
but found ONLY ONE of required size XL with tag too of XL, while other remaining 2 which shall be bigger in size as XXL & XXXL, , but found both without tag and found smaller in size than XL supplied alongwith them,
while comparing ...it seems Like M & L sizes.
I can accept one of XL size only,
You are requested to either
Arrange for return pickup,
Exchange with required higher sizes
Refund money paid.
You may convey on mobile [protected]
as your customers care no. remains Always busy.
also above order can't be traced in paid/unpaid order.

UPENDRA JOSHI

+3 photos

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560046

Website: Club factory

I had ordered a Bag set, set of bracelets, notebook, sling bag and a handbag with order no. SO53209136 and AwB no.[protected], I didn't receive the order yet, it's been more that 20 days also, I cannot track the order as well! The delivery date has also passed. It was supposed to be delivered on 25th October and I didn't receive anything. It was a COD order and I hope I receive it soon. Kindly look into the matter.

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Belgaum, Karnataka

Website: CLUB FACTORY

I got the product that i ordered on 25th september and returned it on 29th september, it i received a message that it reached the warehouse of club factory for days later. I called the customer care 4 times on 14th oct, 18th oct, 23rd oct and 26th oct and they assured me that my refund process will be initiated. And i still have not received my refund. Order number. So46426400

+2 photos

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Deat cf team,

First of all i would like to tell, i had already complained 5-6 times on your customer service chat. They read & finally replied after a long time that they have forwarded my case to senior and will revert you after 2 working days.

It's been almost 8-9 days, ii have not got revert. When they dont revert, obviously i will go offline but after that they will come online n write mam, what can i do for u... Then we haven't heard anything from u, pls frees us to write back. Again we have to right all the story.
In spite of giving all photos & order id they are asking me forward us this label that label.

What is this guys? You dont want to run this business or what?

My order id is so49797614 & i had ordered 4 tops amounting of inr 1215 but i just got one cheap quality earring which i had not ordered.

I want my inr 1215 to my mode of payment (Bank account) immeadiately.

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ranchi, Jharkhand, 834002

Dear authority,
I placed order on 12 september 2018.
My order no - so46118471
After being confirmed i was notified with a delivery date 26 september 2018 but till now it's showing that it will be delayed for one month,
So please cancel my order and refund my amount asap...

I think worst company and worst costumer experience. Fake company from china. Please don't use this website...

Want my refund money as soon as possible.
Thank you
Kajal kumari
Ranchi, jharkhand

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hardoi, Uttar Pradesh, 306001

Website: www.clubfactory.com

Sir
I book order 16 oct 2018 but my order is not recevied at my location.
Tracking position is showing at my location marwar junction but recevied in proper time. I am very unhappy for this.
Please track my order that where is location and send my order as soon as.
My order take long time for send and send my order as soon as. This is important for me.

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: East Singhbhum, Jharkhand

Website: www.clubfactory.com

Dear Team,
Please cancel order no 201810251351091080107
And 201810251352123791506
As these are fraudulent transactions done through my payment wallet without my permission..Both order have been made on 25/10/2018 @7:21 PM..

Kindly help me by cancelling the same and refunding the money before the products are delivered to the fraudster..Please respond at the earliest..

+1 photos

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560068

Sir this is to inform that my order no S[protected] which contains 3 bag 1 wallet and one phone cover was delivered today

but I want to return it because of the low quality of the product

The bag is of low quality than mentioned in the application

The phone cover is damaged
So I would like to return the product

The product is ordered in the name Kezia K Jose and the registered email is [protected]@gmail.com

Please do the return as soon as possible
Am registering a complainer for the 3rd time and there’s is no response till now

+1 photos

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560068

I have orderd 3 bag 1 wallet and a phone cover in the order no S[protected] I received the products today
But the bag is of low quality
The wallet is not of good quality
The phone case is a bit damaged
So I would like to return it
I requested you to do the necessary return work as soon as possible and refund my money
The product was good quality when mentioned in the app but when received it’s of very low quality
Do the necessary as soon as possible
Thank you

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560068

Sir this is to inform that I have ordered 3 bags nd a wallet and a phone case in the order no S[protected] It was delivered today the quality of few product in not good I want to return it and the phone cover is a bit damaged and would like to return it
I really like the product but the quality is not at all good so I want to return it
Hope that you will do the necessary as soon as possible
My email is [protected]@gmail.com

Club Factory customer support has been notified about the posted complaint.

Oct 25, 2018

Updated by Ajina Ancy Thomas Kanjirathummoottil The Order is placed in name Kezia k jose
Nd contact number is [protected]
Please make the return as soon as possible

Oct 25, 2018

Updated by Ajina Ancy Thomas Kanjirathummoottil This is the order details

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am from mahabubnagar I have ordered a suit in your company and I also returned the order because of extra large...and I requested to refund money and it will not processed till now I also called ur customer service to talk about the refund money and his name is Vijay reddy and the number is [protected] I have called this person and he asked the debit card details to refund money I told to him after 1 hour I didn't get the money and else in my account 5000 debited and the debit card lap blocked. Now I called again to the Vijay Kumar to ask this problem he is not telling the answer properly and he has no respect for the customer service. Now I want the cancel order money 1200 and the money debited 5000 from my account after telling him details I want immediately the process or else I will take the action

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411041

I have ordered Me's casual slip-on loafer with order SO48805505 and after delivery I have returned it on 8th October 2018 with tracking no:[protected] and return id: SON[protected]. As per your policy return should be processed within 3 working days but now its been more than 10 days.
Being a customer I am not at all happy with your service and response. your customer care number is also not picked by anyone.

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Please cancel my order as soon as possible . I came to know that the product has been shipped to the warehouse. I need to cancel this order as i won't be able to receive the product and not even verified the order through any calls or mail. So i kindly request you to cancel my order as soon as possible in order to decrease the unnecessary efforts of company and mine too
My order number is SO58256951
Thank You

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Please cancel my order SO58256951 as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered a jacket... But inspite of giving good fabric club factory has given poor quality polyster product... Very poor and worst quality... Not of my use... Now i want to return the product... Then logged in the app... And applied for return... Then it started showing msg that make a new id... Then i made a new id... Then again it shows the same msg... My order no is.. So57950693... I want to return it anyhow... Worst experience from club factory site... So worst... Even i have not expected... So take this in consideration... And return my product...

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Porbandar, Gujarat, 360575

I got a sms from club factory that i won a lucky draw and they are giving me 2 options, option 1 is tata safari and option 2 is inr 12, 60, 000 money prize. So i tell them that i want to avai the money prize, then they told me to submit inr 6, 499 charge to process my payment, i gave them inr 6, 499 but after some time they again called me and ask me to give inr 49, 000 more because my bank is not accepting this large amount. When i told them to cancel this amount then they refuse me and forcing me to transact inr 49, 000. It's a case of fraud and i want a strict action

+1 photos

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.clubfactory.com

I placed an order and requested cancellation later on today via chat service of yours, this order was total amounting of ₹ 4401.05 and i was told that order has been cancelled and the refund has been processed, this should be available in my wallet in no time & i can transfer the balance from there to my account. I kept on waiting for hours and still don't see the balance in my wallet.

Please see the attached screenshot for your reference and do the needful asap.

Furthermore, your customer service is pathetic as one has to wait for hours to receive response over chat service. Now, i can see why you have been rated so bad across the internet.in order to do better business, you'll have to really improve the services.

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 401202

Dear team,

You guys are so pathetic... You dont have courtesy to reply mail or even reply on call... I guess club factory is fake... For you guys only money matter.. I am gonna complain to consumer forum... Since you have taken your product but my refund you didn't credited why?

Order no son[protected].

I want apology from your end for the delay.. Damaged piece.. And my refund as soon as possible..

From,
Pranali

+1 photos

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 721212

Making fraud with me. Order no : so50812789 dated 28/10/2018 not delivered till now though the delivery date was 19/11/2018. Payment completed. Totally cheating with customer. No cooperation from customer care. Can't understand how and when l shall received my product or not. This company is a totally fraud company. Taking payment they are not delivering product. Horrible experience with club factory.

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagpur, Maharashtra

Club factory se order krne ke baad kuch no. Se call aaye aur bole ki lucky draw me mahindra xuv 500 lgi hai 6300 rejistration krvayiye aur car le jayiye phir 6300 pay krne ke baad 21500 mage insurance ke liye aur id ya kuch ligal proof mago to avoide krte hai aur branch zharkhand bolte hai company ki name sanjay sharma
Contact no. [protected] please club factory se nivedn hai ki o aise prod pe dhyaan de

+2 photos

Club Factory customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines