Club Factory Complaints & Reviews

I order a product from clubfactory. I submitted the correct address but i don't know why on every order it shows wrong address. On my 1st order this problem occurred but it was resolved by customer care. But when this time i tried to contact the live customer care services i got no response from them. I want to change my order delivery address as soon as possible....

My order number is so57132398
I ordered few items yesterday but i forgot to check waist size and put 33 waist, i am trying to contact customer support but they are not responding. Please change the size of 3 underwear and trousers to 30 or 32 if 30 is not available.
I am surprised by customer service like they are not talking at all.. Please rectify it before it is delivered.
Thanks...

I want cancel my order i did by mistake please cancel my order i don't want that it was done by mistake order number : s[protected]. I love your products but now i can't order, so i hope you will cancel the order now. I had ordered i did it by mistake, cancel my order.. I din't knw i pressed the order by mistake so please cancel my order.. Thank youu...

I have ordered a shirt and its not proper to my size so i want to return the order but your customer service is not responding properly, and also your app is not responding properly. I want a new size of that shirt or my price to refund.
I'm trying to contact your customer service since days but they are not respobding properly and the chat service is also not responding properly.
Name:pranita
Order no;so52956147 br...

I have ordered shoes from club factory, and am not satisfied with the colour which i received. Am trying to cancel/return the product but there's no clear and easy way to return the product. Tried in many ways but no use, my order num is so52063009. Please return my product and also please provide a easy way to cancel or return products like flpkrt...

I've ordered 3 products by mistake and there is no option to cancel my orders.. And also i paid for two times for the same order/product... I want to cancel my order and want my refund as soon as possible... Club factory deducted amount from my card without confirmation... Pls help me. I want my money back...... There is no details of my order in app...

So53794414
So54299557
Sorry for the trouble but want to cancel these two orders as i no longer want the products.
I've always been buying products from club factory but as of now the product is no longer needed so, please cancel it.
I tried to cancel it on the app but the company has disabled the cancel option so kindly help me to resolve this problem as it would be a waste for me to pay for products that i no...

Sir/madam,
My order is no so53596764
I want to have my order cancelled. There has been no issue with the product. The order has not been shipped yet so it is request to get the order cancelled. Humble apology for the inconvenience. The order was cash on delivery so there will no issue of money transfer.
I hope the needed procedure and steps will be taken and i will be followed up.
Thanking you in anticipation....

Iam very disappointed with this app... I had select a free item and collect my likes but when the likes are completed it is not showing the option of 'add to cart'... I have done it three times in three weeks but it is not showing how to get it free... Please provide the option of add to cart on free items so that i shop other items as well... Thnku......

By social engineering - when i call on customer care no someone recieved the call and when i ask him to check my order details as payment confirmes but order has not placed he asks me about my payment mode and then devit card no and cvv as he said he need to verify my account or else u call on different no i cant help you so i tell him cvv and otp also so then everyone knows my cash got stolen and everytime you call they again ask for cvv...

My order number is SO55244416. I have paid for my order already. There is 5 days passed since i have place my order. But there is no clue of my order shipped. Not any mail i got from club factory. Also no tracking details i m getting from website and app both. How irresponsible behaviour is that.
Please take this seriously. Also send me details of my order shipping and tracking....

I want to cancel my Order SO56833913 as i don't want it as i want to order something else. It was placed a while ago and it's status is it's confirmed. It's name is bucket sun smile flat cap boys girls fashion hat. I ordered a black cap. Please Cancel at the earliest. Hoping to buy various new things. Hoping to get your good service. this is my first time ordering on club factory so do help. Thank you...

I am sadiya manzoor from baramulla district of jammu and kashmir. I want to cancel my order as soon as possible. I have ordered by mistake. I will not be available to receive my order and i have no enough money to pay for my order. Your products are good enough and i love them. But this time i want to cancel my order. It my humble request to you to cancel my order. Please pay kind attention towards my problem. I have ordered two products...

I ordered one dress in club factory. My order number is so54912575. But they delivered me a different dress. Now i am not able to return the product. I am not seeing any option to return the product in club factory app. I want to get my money refunded. Or at least i need to get the same dress what i ordered. Also when i checked the details in the app, they have given like they will take shipping charge for the dress. It's them who have delivered...

I'm buying two jackets on club factory in my tracking id it shows that my item is deliverd but i'm not get my delivery my tracking id is [protected] please solve my problem as soon as possible my order is already too late my phone no. [protected] and my email is [protected]@gmail.com please solve my problem as soon as possible i'm already pay the money...

Order id : SO42924801
Refund id : SOR[protected]

I order a Bluetooth speaker which was broken and I demanded refund and it got credited in my club factory account balance. But I’m not able to use the balance for my next order. There is no option in the payment page . And also, I cannot withdraw the full amount as I’m not able to enter the decimal digits . This is complete fraudulence . I demand a solution for this...

I want to cancel my order as soon as possible and my order number is SO53582871 this is my order number.I ordered it but now i dont have money to pay for this item.so I detailed you my order number also.so iam requesting to cancel my order.club factory is nice app and store but i cant order it because of my problem.so cancel my order as soon as possible...

I ordered a ladies top in 1st week off september, the stuff was very bad, i returned on 12th september. Tried to call multiple times and all agents asked me to chat with their team, chat agents are completely unhelpful. First, they never respond on time. After sending many messages, i get one reply to send details even sent 10 times to agents on chat.
Ph: [protected]
Purpose: refund...

On 9th oct i had ordered one pair of martin boots high heels metal straps having order no. So53742828. Within 24hrs i received a call from club factory and i confirmed that order. But today when i tracked the order it showed that it got cancelled. And i got a text that "we are sorry but while processing your order so53742828, some items are no longer available. You don't need to pay for them when the package is delivered." can i know the...

I placed an on order on25/9/18 n today is 17 oct..in my id it ws showing that it will come at 14 oct approx. And in the tracking order for whole one week its in transit to my location i also checked the courier's site (Same thing).. My order is-:so50272486 n my payment mode was cod txn no[protected]. For how long i have to wait? When my order will come please solve the issue as soon as possible...