Club Factory Complaints & Reviews

I order a product from clubfactory. I submitted the correct address but i don't know why on every order it shows wrong address. On my 1st order this problem occurred but it was resolved by customer care. But when this time i tried to contact the live customer care services i got no response from them. I want to change my order delivery address as soon as possible.

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Address: 00000

Website: Club factory

My order number is so57132398
I ordered few items yesterday but i forgot to check waist size and put 33 waist, i am trying to contact customer support but they are not responding. Please change the size of 3 underwear and trousers to 30 or 32 if 30 is not available.
I am surprised by customer service like they are not talking at all.. Please rectify it before it is delivered.
Thanks

+1 photos

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Address: Krishna, Andhra Pradesh, 520010

I want cancel my order i did by mistake please cancel my order i don't want that it was done by mistake order number : s[protected]. I love your products but now i can't order, so i hope you will cancel the order now. I had ordered i did it by mistake, cancel my order.. I din't knw i pressed the order by mistake so please cancel my order.. Thank youu

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Address: Raigad, Maharashtra, 402103

I have ordered a shirt and its not proper to my size so i want to return the order but your customer service is not responding properly, and also your app is not responding properly. I want a new size of that shirt or my price to refund.
I'm trying to contact your customer service since days but they are not respobding properly and the chat service is also not responding properly.
Name:pranita
Order no;so52956147
Email:[protected]@gmail.com

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Address: Hyderabad, Telangana, 500033

Website: www.clubfactory.com/home.html?gclid=CjwKCAjwgabeBRBuEiwACD4R5lfogh-E4cn0ohUAKf3V4LKaxJWb-EHXiwknTMCU

I have ordered shoes from club factory, and am not satisfied with the colour which i received. Am trying to cancel/return the product but there's no clear and easy way to return the product. Tried in many ways but no use, my order num is so52063009. Please return my product and also please provide a easy way to cancel or return products like flpkrt

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Address: Satna, Madhya Pradesh

I've ordered 3 products by mistake and there is no option to cancel my orders.. And also i paid for two times for the same order/product... I want to cancel my order and want my refund as soon as possible... Club factory deducted amount from my card without confirmation... Pls help me. I want my money back...... There is no details of my order in app

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Address: 641045

Website: www.clubfactory.com

So53794414
So54299557
Sorry for the trouble but want to cancel these two orders as i no longer want the products.
I've always been buying products from club factory but as of now the product is no longer needed so, please cancel it.
I tried to cancel it on the app but the company has disabled the cancel option so kindly help me to resolve this problem as it would be a waste for me to pay for products that i no longer need. This doesn't mean that i would stop buying from this online shopping site. I will surely buy next time. Sorry again for the inconvenience caused.
And there is no need of any refund as it is a cod.
Please solve this problem as early as possible.

Thank you

Kindly submit my complaint to the respective company. Please respond.

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Sir/madam,
My order is no so53596764
I want to have my order cancelled. There has been no issue with the product. The order has not been shipped yet so it is request to get the order cancelled. Humble apology for the inconvenience. The order was cash on delivery so there will no issue of money transfer.
I hope the needed procedure and steps will be taken and i will be followed up.
Thanking you in anticipation.

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Iam very disappointed with this app... I had select a free item and collect my likes but when the likes are completed it is not showing the option of 'add to cart'... I have done it three times in three weeks but it is not showing how to get it free... Please provide the option of add to cart on free items so that i shop other items as well... Thnku...

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Smita Rawale

from Pune, Maharashtra

Feb 17, 2019

Why add to cart option is not showing on the app ...its getting difficult...only buy now option is there for each item

not providing free items in my cart - Comment #3353903 - Image #0

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By social engineering - when i call on customer care no someone recieved the call and when i ask him to check my order details as payment confirmes but order has not placed he asks me about my payment mode and then devit card no and cvv as he said he need to verify my account or else u call on different no i cant help you so i tell him cvv and otp also so then everyone knows my cash got stolen and everytime you call they again ask for cvv to verify it

I know its my mistake but club factory must see this as its not only my mistake
Help digital payment

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Address: Bathinda, Punjab, 151001

My order number is SO55244416. I have paid for my order already. There is 5 days passed since i have place my order. But there is no clue of my order shipped. Not any mail i got from club factory. Also no tracking details i m getting from website and app both. How irresponsible behaviour is that.
Please take this seriously. Also send me details of my order shipping and tracking.

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I want to cancel my Order SO56833913 as i don't want it as i want to order something else. It was placed a while ago and it's status is it's confirmed. It's name is bucket sun smile flat cap boys girls fashion hat. I ordered a black cap. Please Cancel at the earliest. Hoping to buy various new things. Hoping to get your good service. this is my first time ordering on club factory so do help. Thank you

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I am sadiya manzoor from baramulla district of jammu and kashmir. I want to cancel my order as soon as possible. I have ordered by mistake. I will not be available to receive my order and i have no enough money to pay for my order. Your products are good enough and i love them. But this time i want to cancel my order. It my humble request to you to cancel my order. Please pay kind attention towards my problem. I have ordered two products from club factory by mistake. I want to cancel both of them. Itried alot to cancel my order but unfortunately i could not cancel my order. So please cancel my order. So 56355482.

Thanking you
Sadiya manzoor from kashmir
Pincode 193101
[protected]@gmail.com

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Bhagat999

from Bhopal, Madhya Pradesh

Oct 18, 2018

Dear Sirs,
I ordered a black ring but you have delivered a turquoise ring.
I am very much disappointed.

cancellation of my order so 56355482 - Comment #3244673 - Image #0

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Somnath Bakshi

from Kolkata, West Bengal

Oct 18, 2018

I placed a order on 23rd Sept the order Id is SO49776561 and the estimated delivery time was 11th Oct.. .but still I am not getting any updates on the order...I AM IN URGENT NEED OF MY ORDER...i am not getting any sort of cooperation from customer care too...send me 9 digit Gati tracking docket number...please cooperate...it's been too long...

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I ordered one dress in club factory. My order number is so54912575. But they delivered me a different dress. Now i am not able to return the product. I am not seeing any option to return the product in club factory app. I want to get my money refunded. Or at least i need to get the same dress what i ordered. Also when i checked the details in the app, they have given like they will take shipping charge for the dress. It's them who have delivered wrong dress to me, and it's their mistake and then also they are taking shipping charge for the product.

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Shubhi Upadhyay

from Indore, Madhya Pradesh

Oct 19, 2018

I Have ordered a bag which I Realised later was not Appropriate according to My needs...And the Colour was also not good...

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రాజశేఖర్ శేఖర్ రాజశేఖర్

from Hyderabad, Telangana

Oct 19, 2018

My order No SO50134099
not received. what is the reason. another refund my amount

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Address: 127201

Website: Club factory

I'm buying two jackets on club factory in my tracking id it shows that my item is deliverd but i'm not get my delivery my tracking id is [protected] please solve my problem as soon as possible my order is already too late my phone no. [protected] and my email is [protected]@gmail.com please solve my problem as soon as possible i'm already pay the money

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Nadeem Oddin

from Hyderabad, Telangana

Oct 18, 2018

Shoes lays is not perfectly given one hole to hole lenth lays given it is one day only wear see the pic of shoes

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Shipra Mahajan

from Dera Gopipur, Himachal Pradesh

Oct 18, 2018

The order no SO49796327... i order it on 23 sept still today us 16 oct i haven't recieved my courier.?? plZz send my courier fast?? ur service is too late ?? plz check my courier and send it to my address as soon as possible..!!

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Anishapreet kaur

from Patiala, Punjab

Oct 18, 2018

Please cancel my order
Order no. SO49107166

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Gourab Sharma

from Kolkata, West Bengal

Oct 18, 2018

How I get my orders please tell me.

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divya allu

from Hyderabad, Telangana

Oct 19, 2018

I have a ordered a bag as the quality of bag is not good I returned it back after 20days refund is given to clubfactory balance I want to use that balancw for next ordee but Unable to use my wallet balance for next order

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Amitha kareem

from Pappinisseri, Kerala

Oct 19, 2018

I lost my old account, i had a club factory account.I accidently logout from it.and i tried a lot to get back in and also tried to change my password. But they were saying that the mail id and number are not registered. What should I do.

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Website: Clubfactory. Com

Order id : SO42924801
Refund id : SOR[protected]

I order a Bluetooth speaker which was broken and I demanded refund and it got credited in my club factory account balance. But I’m not able to use the balance for my next order. There is no option in the payment page . And also, I cannot withdraw the full amount as I’m not able to enter the decimal digits . This is complete fraudulence . I demand a solution for this

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Pari131

from Bengaluru, Karnataka

Oct 18, 2018

I ordered long slim jacket now I want to return delivered product because you delivered on different colour that colour I didnt ordered my ordered id is SO52317973 please let me know the procedure how to return

unable to use existing balance for next order - Comment #3244638 - Image #0

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anju g nair

from Coimbatore, Tamil Nadu

Oct 18, 2018

Please cancel my order. Id no SO53701035.next time i will be ordering those items

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Chandrakant Hatwal

from Patharia, Madhya Pradesh

Oct 18, 2018

I have ordered the shoes dated 10 October 2018 but now I not able to track my order.

My order number is SO53949219. I have made the payment at the time of order. My account is deducted by RS 860/-.

Please look into this matter.
I would appreciate your immediate response.
Thanks

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Salina Chumber

from Patiala, Punjab

Oct 18, 2018

I have ordered the products from club factory as a guest user but now not able to view and track the products. Now its been approximately 30 days. I haven't get mu products n also not able to track the items. Please let me know how can i track my ordered products.

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Pratish Shrikhande

from Mumbai, Maharashtra

Oct 18, 2018

Please cancel my order of S[protected]. The 1 item of mosquito net for kids is not useful for me the order was done thinking of full kit along with cycle. but i found later that is only of net.

please cancel before delivery. as payment is COD. i want only one product out of 2

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Sajita Balakrishnan

from Guruvayur, Kerala

Oct 19, 2018

My order no. SO49972042 placed for a bunch of earrings as per display picture. I am sent one earring which is nowhere in picture. Customer care is arguing that i hv ordered 1 unit.Any grp product shows unit as 1.In the app, my mobile appears as invalid no.i want to return without shipping fee as product cost isonly Rs.185.it is misleading site.

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Address: Nizamabad, Andhra Pradesh, 503224

Website: Clubfactory.com

I want to cancel my order as soon as possible and my order number is SO53582871 this is my order number.I ordered it but now i dont have money to pay for this item.so I detailed you my order number also.so iam requesting to cancel my order.club factory is nice app and store but i cant order it because of my problem.so cancel my order as soon as possible

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Address: 110018

I ordered a ladies top in 1st week off september, the stuff was very bad, i returned on 12th september. Tried to call multiple times and all agents asked me to chat with their team, chat agents are completely unhelpful. First, they never respond on time. After sending many messages, i get one reply to send details even sent 10 times to agents on chat.
Ph: [protected]
Purpose: refund

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Oct 17, 2018

Updated by gracias my order number was SO44849331

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Website: Club Factory

On 9th oct i had ordered one pair of martin boots high heels metal straps having order no. So53742828. Within 24hrs i received a call from club factory and i confirmed that order. But today when i tracked the order it showed that it got cancelled. And i got a text that "we are sorry but while processing your order so53742828, some items are no longer available. You don't need to pay for them when the package is delivered." can i know the that though my order is cancelled, then which parcel i ll get??? And why my order get cancelled?? Club factory..

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Oct 17, 2018

Updated by priyankaray143 I have attached the shoe pic. please check it.

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I placed an on order on25/9/18 n today is 17 oct..in my id it ws showing that it will come at 14 oct approx. And in the tracking order for whole one week its in transit to my location i also checked the courier's site (Same thing).. My order is-:so50272486 n my payment mode was cod txn no[protected]. For how long i have to wait? When my order will come please solve the issue as soon as possible

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 174

wrong delivery address again and again

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I want to change waist size of the products I ordered recently

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I want cancel my order

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want to return the shirt that I have ordered

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I want to return my product but no clear info in website

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cancellation and refund

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product not needed

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cancellation of clubfactory order no so53596764

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not providing free items in my cart

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social engineering

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no response for my order

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cap

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cancellation of my order so 56355482

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delivered a different dress

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scam

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unable to use existing balance for next order

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I dont want to pay becaise I dont have monet.so please help me soon for cancel this irder

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I never received refund as promised

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martin boots high heels metal straps

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order in transit not delivered

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