Claimed

Club Factory Complaints & Reviews

1.1
Last updated Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
Quick Links
Statistics
Share
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Club Factory
Customer Service Contacts

Club Factory Phone Numbers

Phone
+86 571 8689 1965
4404
1520
+86 185 5739 6868
1630
947

Club Factory Website

Club Factory Head Office Address

478 Wensan Road, Zhejiang
Hangzhou
China
310000

Club Factory reviews & complaints page 175

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Surbhi 281
from Gwalior, Madhya Pradesh
Report
Copy

quality not as expected

My order no. Awb[protected] payid rs.1005.06 by cash. I am not happy with the product quality and the size is also not working... Please refund me asap.. I want. Refund. I tried the coat bt it was too big for me and the material was not good. I thought of altering but no it is not possible.. The picture which i saw b4 ordering and in reality it's too different. It's not worth 1000 rs.. Please return me asap.....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajparashar
from Guwahati, Assam
Report
Copy

I want to return the product that I received from club factory

Address:Kamrup Metropolitan, Assam, 781018

I have recieved one shirt against my order. I found the quality of the fabric is excellent but unfortunately i found the size is very small and not matching as per the normal size, that i normally wear. Considering the stated size difference, i want to return the shirt that i received against my club factory order number : so51848914. Kindly help me to retutn the same....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Meghasaxena12
from Aligarh, Uttar Pradesh
Report
Copy

cancellation of my particular order

Sir/mam i have placed wrong size of my order please cancel my order so that i can re order it as soon as possible for please cancel it please i request u to cancel my order my order number is :so55989887 i will be highly obliged to you please cancel my order please. I need to place my order again after the cancellation of my product so kindly cancel it....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pAtHaK sAhAb
from Suriapet, Telangana
Report
Copy

vintage literary loose long cardigan suit

Address:New Delhi, Delhi, 110012
Website:[email protected]

Maine ek girl suit mangvaya tha quality bhi bhut krab h aur upar se maine XXS size manga tha aur vo size pta nhi kon sa h bhut bada h aur qualitiy bhi krab h aur return krne pe 90rs deduct ho rhe h aur jo balance aayega vo bhi club factory ke account me ki ma bss usi se kuch mangva skta hu vo paise mere normal account me aanr chahiye but vo club factory ke account me aa rhe h...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sathish Ragam
from Hyderabad, Telangana
Report
Copy

I am unable return my product

Please provide link for return back of my order No: SO51951356 I sathish
I booked shoes on club factory by Facebook login I received product but it is very poor quality and I booked grey colour but order was coming by white colour shoes and one more thing delivery also take much time and some fake nos also there in online hence return my order as possible as early...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Batuknath
from Vadodara, Gujarat
Report
Copy

material not satisfactory & size problem

Address:Vadodara, Gujarat, 390001

I Have order
High Waist Wide Leg Pants Shorts Casual Suit, COLOUR-GREY, SIZE-M.
I m not satisfied with the product. MY ORDER NO. IS SO50198797 . Elastic of bottom wear is not stretchable & Inner wear is too short & also not stretchable. Material of suit is not good as i have seen on your website. overall product is not worth. Not value for money. It took so long time & then i have got product like this which is very depressing...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
komal deval
from Noida, Uttar Pradesh
Report
Copy

I'm complaining for my order

Address:Ghaziabad, Uttar Pradesh, 201102

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so56270200, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
muskan200797
from Noida, Uttar Pradesh
Report
Copy

submit a complaint

Address:New Delhi, Delhi, 110052
Website:club factory

Club Factory — lucky draw fraud


I got a sms from Club Factory that i won a lucky draw and they are giving me 2 options, option 1 is Tata Safari and option 2 is INR 12, 60, 000 money prize. So I tell them that i want to avai the money prize, Then they told me to submit INR 6, 499 charge to process my payment.from where did they get information of our order and its tracking details stop this fraud as soon as possible...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vanshaj Kr
from Mumbai, Maharashtra
Report
Copy

didn't get refund but app showing refund successful

Address:Mumbai City, Maharashtra

My name is Vanshaj Kumar. I ordered a sports casual shoe from club factory, but it didn't meet my expectation. So i put refund request on the same day i got shoe. While filling the refund form i accidently wrote my credit card number instead of my bank account number.
After 5 days it shows that my money has been refunded but how can money be refunded on a debit card number. I call to customer service so many times and they just say...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
Eden Lepcha
from Mahishadal, West Bengal
Report
Copy

disappointed

Address:East Sikkim, Sikkim, 737101

I ordered a jacket from club factory, i am highly disappointed. Its a daylight robbery that you people are doing.
I ordered my product on 19 th sept and it reached me yesterday i. E. 15 oct, it took 16 days to reach me. And the product is extremely cheap, and flimsy. If i buy it from market i will think twice before spending rs 100, it costed me 715. With discount. Seriously criminal minded sick people are there, who want to expand...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
U
UMJoshi
from Hyderabad, Telangana
Report
Copy

confirmation @ order & @ payment made by me

Website:m.clubfactory.com

Kindly EXPEDITE RESPOND @ order..
I paid ₹. 2383.01 to Club FACTORY through paytm wallet for order 201810150691288366861 at 11:53hrs. dated October 15, 2018 txn id [protected] for (3)three yellow MEN'S SELF-CULTIVATION LONG SLEEVED SHIRTS, of sizes XL, XXL, & XXXL each.

Shipping address
406/Lake residency.
Hyderabad 500082

please confirm whereabouts of the same

I have already...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
John P Mathew
from Angamali, Kerala
Report
Copy

order no. so 52844632

Website:Club factory

Item mens short pants.
Order no so 52844632 dated 06.10
2018
Mesage received on 09.10.18 that since there is no stock, refund initiated.
There was two payments for the same product, by accident.
From paytm : ref no. [protected]
From bank acct. : ref no.[protected]
No refund yet.
Contact no. [protected] not taking phone. Bank reported that payment went to m/s avenues india pvt. Ltd.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Soyabinvj
from Muzaffarpur, Bihar
Report
Copy

after returning my order watch I didn't get my money back

Address:Varanasi, Uttar Pradesh, 221005

Order no: so47592424

Address of delivery: sanyogeeta singh
Phn no.: [protected]
Flat no: 28 narayani vihar colony chatipur varanasi. Up. Pin: 221005.

It shows that money has been refunded in my account at 6th of october but still i didn't find my money.

Kindly refund money as soon as possible.
And for more information please call aty no: [protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
J
John P Mathew
from Angamali, Kerala
Report
Copy

product not available, but refund not received.

Website:Club factory

Ordered men's short pants on 06_10_2018. Order no. So 52844632 amount rs. 985.70
Message received on 09.10.18 for no stock and said that refund sent along with additional rs.30.00
But nothing received yet.
Two payments given for the same item on 06.10.2018 by mistake.
From paytm ref no. [protected]
From bank account ref. No.[protected]
Bank says payment to avenues india pvt. Ltd.
Kindly...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
R
Rajparashar
from Guwahati, Assam
Report
Copy

my order not yet despatched.

Address:Kamrup Metropolitan, Assam, 781018

I have placed order with club factory on 5th of october'18 but till the writing of complaint, i have not received that item. I just recieved the order confirmation from them & after that there is no communication from the authority of club factory. My club factory order number is so51848914. I am eagerly waiting to know about the shipment status. I need the latest status....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
MiniNaiir
from Mumbai, Maharashtra
Report
Copy

damaged products

Address:Thane, Maharashtra, 400607
Website:Club Factory

2 days ago my order from club factory was delivered. Of the 4 items 2 were damaged and on requesting a free return pick up, i got a response to say it cant be done and they can only repay 1$ against the price of roughly 10$ equivalent to 597 indian rupees. I did send them proper evidence of the damaged products via chat support. Customer care number is continously busy i was the lucky caller after trying 20 times.. They promised that i would...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Gurgaon, Haryana, 400056
Website:m.clubfactory.com

Hi,
I want to register a complaint against club factory. I have ordered a sweat shirt on 28th September, 2018 and it git delivered a week later. I didn't wanted the transaction to happen, so I went for cancelling the order, but their staff was very rude and they didn't cancel my order. On 14 October, I raised a request for cancelling and getting my refund, they asked my card details. I refused many times, but they told me if I want...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
balvihar
from Amla, Madhya Pradesh
Report
Copy

sleepers

Address:Bhopal, Madhya Pradesh, 462016

I had placed the order on 6th march.. My order no is so51002326. When i try to track my order from the mobile app, it's continuously showing pick up rescheduled for next day.. It is almost 15days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
ishita kumari
from Ludhiana, Punjab
Report
Copy

mistake

Address:160059
Website:Club factory

Hi, please cancel my order . Actually It will take by mistake . I was just looking for it . Next time I will order it for sure but not now .I don't want it this time please . Even your landline number is always busy I really don't want it now . My order number is SO53720386. Please cancel it . Please . Cancel it . Really big request cancel my order please...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nilofar Naaz
from Bengaluru, Karnataka
Report
Copy

return request not picked up

Address:560102
Website:Clubfactory.com

I had applied for return request of 4 products from clubfactory on[protected]. I kept asking customer care chat but they said the couriers are very busy and they will send someone soon to pick up the product . I called customer care number but its always busy.

After waiting and asking for more than 2 months, i asked again today and the chat operator said it cant be picked up for return now as its too late. What am i supposed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy