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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 177

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Address: 682018

Website: club factory

Have received the order no so51024056 order placed on 29th sep 2018, the storage bag is missing from the bag and even the usb data cable protector is missing. I like to return this product my order id is so51024056 and i want to return this product. Please let me the procedure how to return. Please let me know the procedure for the same.
This is the 1st and last worst experience shopping with club factory. Please ban this company transactions in india

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I have orderd 3 t shirt in club factory n da estimated delivery date was 11th october but till now i didn't get it.
From last 5 days they kept in the courier office in bangalore oly.
They not try to makr delivery
I m totally not happy with the delivery service of club factory and there services
I called to xpressbee today also but there response was not good.
They are not trying to deliver only simply keeping parcel in there bangalore office for a long time.
It will take hardly 2 hours from bangalore.
I requeste not to happen it again i thought not to shop anymore in the club factory
Try to take action thank u

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Website: club factory

Kindly cancel my order in club factory which have order no so51548221, by mistakenly this product was ordered by brother
I think the product is good but i'm not in a position to buy it now so i need to cancel it. I would like to buy products from this site in the coming days
Order no:so5154221
Order date:[protected]
Product name:men's casual high quality slim fit stand collar baseball dress jacket

Oct 13, 2018

Complaint marked as Resolved

I have not yet received any mail or call from the club factory customer service regarding about my product cancel .please do inform me when it get canceled

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Oct 13, 2018

Updated by kubendrad Please cancel it

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Syed Nowreen Muzamil Qadri

from Noida, Uttar Pradesh

Oct 18, 2018

Kindly cancel my order no. SO54441123 from club factory as it has been mistakenly ordered. I just checked my inbox to find that my order is being prepared. It hasnt been shipped yet. And the address is completely wrong. So please cancel it in order to avoid inconvenience.

to cancel my order in club factory - Comment #3245138 - Image #0

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My order number isno. So49737722. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specifies that the tracking details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

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Address: Bikaner, Rajasthan, 334001

My order no. Is so54936629
I was trying to cancel my order through application and website, but there is no such working option.
Please cancel my order, the delivery date is not suitable, i needed the product a special occasion, the delay delivery date too far.

I am really interested in the product but delivery date is not suitable.

So please cancel my order and refund my amount asap.

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Address: Indore, Madhya Pradesh, 452001

Website: clubfactory.com

Pathetic customer service i had ever seen.
I have raised a return request on 17 sept and even after 25 days no one has contacted me to pickup delivery. I called 4-5 time on customer care number and all the time they said they will arrange pickup in next 2 days.
Their chat support was also horrable they didn't even bother to reply properly or fast, it take me 50-60 min to chat only 5-6 lines. They are replying me after 10-10 mins break. And after few lines chat they only said we will issue the refund of shipping fee in 24 hours and without asking anything they just ended the chat. They also didn't ask either i want to know anything else or i am satisfy with the given solution or not.
Order # so45612964

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Priya Sudha Reddy

from Parvatipuram, Andhra Pradesh

Oct 12, 2018

Plz do cancel my order! my order no. SO53022426...plz cancel it...I immensely liked the product but I couldn't be able to but it now. Plz do understand it and cancel the product! This is my order No. Down in pic

no one has come to pick up return - Comment #3238005 - Image #0

Priya Sudha Reddy's reply, Oct 11, 2018

Plz inform me !

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Address: 415409

I got my parcel (Order no:so[protected] but it is too small. So i requested for refund and pick up but yet no body contacted me and even your customer care number is always busy when i will get my refund and when you will pick up the item. I need to become your regular customer but you are not providing better service. Kindly request you to provide better service and return my money at the earliest

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Address: Gurgaon, Haryana, 122001

Website: club factory

I ordered 3 items from club factory. But product quality is worst and size too. Short
My order id is so51888330 and and i want to return this product. Please let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
Please let me the producer and i want refund money, worst company and worst costumer experience. Fake company from china. Please don't use this website.

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SPDA XCRP

from Chennai, Tamil Nadu

Oct 12, 2018

My complain subject line : "Club Factory — worst product from club factory - need refund so51888330"

Now i get confirmation from club factory they will arrange reverse pickup for this shipment.

@ Thanks for your support club factory special thank you to Miss Wendy (club factory customer support representative).

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Address: 21442

I wanted to return 2 items from club factory but i can't.. They told to wait 10 days after the shipping date so the infos will update in the order page so i can apply for return.. But now it has been more than 10 days and nothing updated yet! Please help me with this because the return date is short.. I can return in 9 days only.. This's the order no. So50511868 & i added some pictures might help u too.. Please reply as fast as you can, thank you.

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Website: Club Factory

I have ordered wireless mouse and i have received the delivery on 27 sep 2018. But when i opened the package it was defective as it seems like a used or the product is damaged in commute. So i returned the item on 28 sep 2018 the very next day of delivery to the same delivery guy who came for pick up. But till now refund is not processed. When i called customer care they are saying we haven't received the return yet. They are not even bothered to check with the delivery team. Its more than 14 days and i'm shocked to see the service level. Want my refund as soon as possible.

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Address: 143401

Website: clubfactory.com

A cash on delivery product namely men's long sleeve sport pullover cost over 872/- rs order by me but its size is small. I want to replace it to xxl size. Help me. There is no replacement i have seen in the website. I don't want to cancel my purchase its a very good product i received but its size is too small for me. Replace it as soon as possible

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Ganesh Rai

from Mumbai, Maharashtra

Aug 28, 2019

size problem

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Address: Gurgaon, Haryana

Website: Info@fromfactory. Com

Dear,
I feel sad to inform you that i have received the wrong parcel to my address whereas i have ordered 3 tops and 1 chain bt i received one data cable instead.. I got wrong parcel. And in my tracking details i found the status i. E. Delivered. Please help me to find my original parcel. I'm not happy with your shipping facility like i didnt received my original order. My order no is s[protected].
I hope you will do something very fast in finding out my product.

Thanking you

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Address: Hyderabad, Andhra Pradesh, 500089

Website: Club factory

My order number is so5089553. All the products ordered under this ordered were mostly for kid age of size 0-48 months. But they would for any adults. Caps ordered under this order are extremely big n firs any adult perfectly... The bun maker preferred under this is absolutely horrible n worst quality. I would want to return the entire order n request for refund. But the club factory customer care doesn't respond.

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Oct 14, 2018

Updated by Nidhi Toshniwal I still haven't heard anything back from club factory

Oct 22, 2018

Updated by Nidhi Toshniwal It's been almost 11 days n still I don't see any progress on it

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Address: 171002

Website: www.ebay.com

On 9 aug 2018 i was trying to purchase a mobile from ebay.com site but there is a problem held during purchasing. 3500 deducted from my card against the payment of mobile but order not placed. Same time i call on ebay cost. Care center for same complaint and cost. Care register my complaint which is[protected].
Pls. Help me to get my money back

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Hi
I got a msg from club facory that

"dear customer congratulations for club factory you are second luccky winner tata nexon car contact for [protected]"

When i have call on the no given in msg then he (Kailash prasad bhatiya) told me that the you are the lucky winner and you won tata nexon car if you do not taken car then you can take the market amount of the car that is 680000 on given 6800rs on this account s. B. I a/c [censored]al hembram [protected] sbin0017171
Sbi bank
Then they released winner amount after deposit 6800rs.
I[censored] choose to taken car then you will deposit 9500rs and get home delivery
The mobile no of that person is [protected] and also he gives a toll free no. Is [protected]
So guys these are frauds and beware of them and do not pay any amount.
Thanks
Mohit kumar
[protected]

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tatay mandal

from Ranaghat, West Bengal

Jan 27, 2019

ok

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Address: Kolkata, West Bengal, 700060

I order 2 hand bags and 2 blouses on 24th sept'18. Received the same on 9th october. Very very bad quality. Been trying to contact customer care at the given telephone number, 2 of which are inoperable and the 3rd, after trying for well over an hour, i get through, follow the recorded instructions and then i am told to hold on as i will be passed on to someone. Sadly, i wait and wait and wait and in sheer disgust, i disconnect. Thereafter, on trying to re-establish contact, no luck whatsoever. How do i return these sub standard products?? Please help!!

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Address: South Goa, Goa, 403720

Website: Club factory

Hi i ordered two dreses and a top on club facotry to be shipped in india. And my order no is so54146291. I have an event on 21st october and my order was placed on 10th october. Therefore i need the dress earlier than required. Can the order be delievered in 10 days? Could you please make sure my order is delivered early? I would appriciate it if you would send it earlier.

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My order no. Is so49734037. I have placed this on 23rd september. I haven't received any information about shipping till today. And the approximate delivery date was given on 11th of october. Today is 11th. I want to know when will i receive my order and at what time. I am in a rush to go to another place.. Which is very important.. Whereas this order is also important to me. Please let me know the exact details.

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Hello, i am adarsh pradhan from odisha. I want to cancel my order so53913374.
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.
Adarsh pradhan
[protected]@gmail.com

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Address: Jhansi, Uttar Pradesh

I have received this message dear customer congratulations for club factory you are first lucky winner tata safari car contact for [protected] i did call in this number and he said me rs 8500 deposit first then he will send the car on available address this mesage is it true or fake so i want to know how i get this plz tell me on my e-mail
[protected]@gmail.com

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