Club Factory Complaints & Reviews

I have ordered an earphone.its not working properly like the volume is automatically rising and automatically reducing.sometimes the earphone can't even detected.i have used it in every mobile of my friends it's working in the same way in their phones to.i have complained to the club factory also and they say that they will charge for the return pickup.

Club factory — no refund of the items returned by me.

I have been requesting for months together to club factory to refund the amount of order returned by me but no action is taken yet.
Club factory site is hopless site. I recommend not to purchase from this site.

Sir,
This is to inform that i had placed an order on 13.07.2018 for the following items:
1. Thick lock makeup eyebrow pencil qty 1 * rs 117 = 117.04
2. Sexy fashion sandal (Black) qty 1 * rs 726.17= 726.17
3. Wild pearl hook earings qty 2 * 67.76 = 135.52
4. Thick bottom open toe sandal (White) qty 1 * 857.58 =857.58
5. Women's casual wedge sandals (Beige) qty 2* 769.98 =1539.96
I had returned the iteam no. 4& 5 due to size problem. The return order was collected vide ecom airways bill number[protected].
The total amount to be refunded for item 4 & 5 is rs.2397.54. But till date i have not received the refund amount. I have returned total 3 pairs of sandals one thick bottom open toe sandal for rs 857.58 and women's casual wedge sandals 2 pairs for rs 1539.96. Total items returned are 3. The refund amount should be 2397.54. It is high time and please check and inform the status.

Thanking you and awaiting for early reply.

I was not informed about the delivery charges before the order confirmation. I was mentioned clearly about this thing that its all about free delivery. But as soon as my order got confirmed i got a call from club factory stating that the dress will cost me 900 something but its printed cost was 700 something.
They should have informed about this earlier. I won't take this dress any longer.

Plzz cancel my order i have ordered by mistake sorry for the trouble my order no is s[protected], plzz try to understand my problem, i really liked urr product but now i am not interested to buy i love urr product, next time i will surely buy urr company product, now i want to cancel my order, plzz let me know my cancellation conformed or not, plzz cancel my order, let me know soon, i am sure that u will cancel my order.

[resolved] club factory — i want to return my product

I ordered white plan top from club factory. But the size is and not even seems like what i ordered.
My order id is so49905702 and i want to return this product. Please let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
Please let me the producer and i want refund money, worst company and worst costumer experience. Fake company from china. Please don't use this website.
Hope to get proper guidance from this site as they are not replying on facebook too.

Thanks

I got my refund into club factory wallet then i withdraw it into my paytm number
But i m waiting from 25 sep 2018 to till now if i m compaling into care no. Then they are telling that we cant give u information about that and if i m telling to chat team then they are telling we have refunded ur balnce into uyour account then i m asking for detial or proove then they are not replying me ..
Very bad of club factory

My order ID was SO26313006. I have returned my order and after that refund reflecting in USD in my club factory account balance. After contacting customer support advised to withdraw and transfer it to bank.
I withdrew all refund amount which was reflecting in USD however its been more than a month and yet refund is not credited to my account.
Kindly assist.

Hello, I am from bangalore. I want to cancel my order SO51158868.
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I really like your product but please i request you to cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too. Please let me know as soon as possible that my order has been canceled. I’m really sorry for the inconvenience
Thank you.

Sorry for the trouble, but i canceled my order (order no. SO[protected] few hours ago. And problem is that money is not refunded yet, i canceled my order because of it's shipping time and it's too long that why i had to canceled my order but In future, for sure I'll make some orders because i really like their product .so please i want you to my refund money soon as possible. Thank you 🙏

Hi,
i wants to get early delivery of my products. i want my product before 5th Oct, 2018. After 5th. I am not in town for 1 month.
That’s why I want my product delivery earlier.
I need that product which I purchased form your company.
My product is already been delayed for 3-4 days so i don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
please help me with fast delivery of my products.

Order no: SO49700037.
please revert me on my mail box if it possible.
mail ID: [protected]@gmail.com

My product order no is so46969325
By mistake I have puted wrong pincode and mobile number
And I complain and says no need to change
And at the time of delivery I didn't get the product
When I complain they say to track the order not changing my mistake
And now they say it's delivered
And the product is not in my possession
Please deliver my product or refund

I wamt to inform that that i oteder a pollover order no so47107846 on 21 sep i got the order before date but i want to return it aa soon as possible and want my money refund the order deliver is not of appropraite quality and its size is also not good the produch which is shown in the app is much differ from which is delivered so i wnt to return it

I ordered a womens clothing that is pollover of black colour its is delivered with in the time but the quality ot it is not good its it shown nice in the display but the delivered product is worst and its size ia also not appropriate its material is not as whivh is shown there so i want to return it please refund my money n take ur product as soon as possible thank you

Hello, I am Nandini from bangalore. I want to cancel my order SO51583135.
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve as im out of station for a long period. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.

Thank you.
Nandini G
[protected]@gmail.com

Hi team,

Order id : so47454172
Refund id: sor315761

It's my first order and its worst experience.

I placed an order and on next day i cancelled it. After few days money got credited in my club factory balance but when i tried to withdraw it, it doesn't allow me to enter decimal digits (As amount is in usd) and hence not able to withdraw full amount. So i decided to use existing balance for my next order and then i select product and at the time of payment i didn't see any option to select existing balance.

Either refund full amount to me or tell me how to use existing balance for my next order.

Thanks.

I was trying to call for 45 days and there is no response. Fraud company. I have paid for my product and am writing so many mails but there is no reply from the company's side. I called in one number [protected] which i got from site as customer no. Of club factory but he is fraud as well. He was asking me the 16 digit debit card number and claiming that he is from club factory.
Fraud company and fake people.

Hello, It has been a week since I ordered the product and there has been no information regarding the delivery land there seems to be no way to track it.. I have received only payment confirmation and then nothing else and there seems to be no email confirmation also. The order no:SO51891843 .please do tell how to track it as there is no guest tracking in your website. Waiting for a response

This has happened with me for the fifth time now for the same order- [protected]. i receive a message that the package will be delivered and then hours later i receive the message that it could not be delivered because i refused to accept. i did not even receive the call from the delivery agent. i informed both xpressbees and club factory agent of this earlier, they ensured that it won't happen again but still the same happened. Delivery agent does not call and i am told that i refused the order. please help here. this is really poor service. Also since i have provided office address, the moment i received the message from club factory, i especially went to the place where these agents sit and specifically asked for my order. But they said they do not have an order in my name and then without any call i am told that i refused the order. Kindly help.
Also on club factory customer chat, I am so tired of you guys shifting the club factory agents so quickly that i have to repeat everything from the beginning. i do not want to cancel any of my orders i have said this repeatedly. please change the current delivery agent responsible for unitech infospace orders. he never calls and i receive the message for falied delivery with the reason that i refused. how can i refuse the order when i do not receive any calls in the first place.
i am totally frustrated now the order has already delayed alot the due delivery date was in sept.i have contacted both clubfactory and xpressbees numerous times but still i get calls that i want to cancel the order. i do not want to cancel any of my orders. i want them all delivered.
shipment ids: [protected], [protected],[protected], [protected]these 4 orders are way delayed, redispatched again and again saying that i refuse to pick. One has tge status returned now which was again never my mistakw. I want all these 4 shipments. i have NEVER refused any order. i DO NOT receive a call from the delivery agent.countless number of times i have informed you guys and the xpressbees folks. i am literally tired of explaining myself repeatedly and experiencing the same thing again and again.i do not know what else to do.please change the delivery agent responsible for these 4 shipments - I request you, please.what use is the customer care when they can't even cater to a customer who is deeply troubled for such a long time now.i even dropped an email to [protected]@clubfactory.com but these guys have also not responded. please tell me what else do i have to do to get all my orders. please mail the courier partner.i never received the call from the delivery agent in the first place. i have not even once refused to collect the order. please please just please mail the courier person. i don't know whose mistake is there but for me to refuse the order atleast i should receive a call.please mail the courier guys. Please help out here, please I request.

Please cancel my order, as i am going out of station, i will not be able to recieve it.. I really liked your product and i am going to reorder soon.. Please understand my problem.
I am really regretting for such a nuisance. But it is really an emegency. I hope you understand my problem. I am hoping to get a reply soon.
Due to a family emergency, i am going out of station. And there is no one who can recieve it on behalf of me. So please consider it for this time. I have really genuine issues. Help me to find a way to cancel my order
My order number is so47769705.
Thanking you all,
Faithfully sarah.,

Order id so48463005

I haven't received any notification about my cancellation of my order. Will you please let me know whether its being cancelled or not. I sent you a complaint but i didn't got any response. I am further requesting you to cancel my order as soon as possible. I am again mentioning my order number, its so48463005. I hope to get a reply soon about the cancellation of my order.
Thank you