Club Factory Complaints & Reviews

Hi this is in regards to the product ordered on 20th sept'18. Order code-SO48777197.
I have ordered for the very first time from club factory with savings for someone as gift.

I tried to track the same by provided shipping company- Gati, but it's of no use.

I am unable to track, payment has been already done, but such kind of service and response from a company on first purchase is not expected.

I am disappointed, hope to get the revert and response along with the delivery with good quality of product

Hi,

I had ordered on 12th september and till now it is not delivered. No link is available to track the order. Customer care number never ever connects phone busy or always switch off.

Order # - SO46762710

Let me know the status and deliver it soon.

Tried support feature on app but no one bother to reply. APP and Website completely waste in terms of order tracking.

I ordered my product on 8 sep(SO[protected]...and i received call from delivery boy to receive that product on 23September...as i was not available that time so i requested for future delivery . After that there is no information and any call from delivery boy on 24 and 25 september .i also got these messages as in picture that i was not available or requested for future delivery but requested after 23 September . Delivery boy is very rude even I don't get my parcel and moreover your delivery boy bargain with me that it's my fault and says it is not possible to deliver product at 5pm ...and flirt with customer and he says again order this product...this is unexpected... Please now cancel this product ...thanku

I’ve ordered a pair of shoes as a guest order and now I have no way of tracking it. Could you please provide a link to track my order? Its No.SO50132128.
There is no available link to track the order and whenever I search for it I get redirected to a page of other products. Please provide a clear link on your site and app. I hope that you can resolve this problem as soon as possible.

My order on Club Factory was cancelled by the merchant due to unavailability of the product, the refund for which has still not been initiated.
Order:
SO46295787

The order was cancelled by the merchant on 18th Sept, and club factory ensures a refund within 3 days, but I don't see any work being done here.

The cancellation mail asks customers to chat with their support team for queries on their mobile app. I tried, but no one replies from the other side. Refer screenshots attached.

I had never experienced this type of fake and worse products from any website except club factory i had order a shoe from club factory and received wrong product with wrong size and there is no link provided for refund so refund my amount as soon as possible this type of website should not be used by anyone there is no prove to be said as trustworthy

Plz cancel my order; I have ordered by mistake sorry for the trouble, my order no is SO50160106 plz try to understand my problem, i love your product by I can't buy now I Wii sure that next time I will buy it, I really loved your product but now, i want to cancel my order, plz let me know my cancellation confirmed or not, plz cancel my order, it me know soon, I am sure that u will cancel my ORDER .
THANK YOU

I want to cancel my order.
The order number is SO50110383.
Order Cancel option is not available neither in the App or website please try to fix it. I place this order on 24/06/2018 in the club factory app by mistake but when i want to cancel it there is no option in it. I tried to contact with the customer support but they are not responding. I feel conned, it likes when you place a order you must have to keep it or either pay the return amount.

I am trying to return the product and the chat representative doesn't respond at all. If I call, they say I need to raise return request only through chat. I know that someone is reading my messages, but doesn't reply back even after an hour. They just don't care to respond back. I informed them that I don't even mind paying for the return shipping but yet no response at all. I am unaware of their return procedure or else I would have done it myself

I had ordered clothes and received wrong product (As well as damaged). When tried to contact chat support on this, am unable to get replies on time and couldn't receive proper solution. I have tried sending pictures of product and invoice number.

Please initiate my refund and return process immediately. And please guide us properly to proceed on this.

Hi sir,

This is to inform you i made online shopping from club factory this month and from your internal data base my personal data is being hacked or leaked out which is against customer privacy and confidential policy.

Now i'm getting continuously phishing call stating that i've been winner for mahindra xuv amount inr 12.80lacs which i can claimed through making payment transfer of inr 5500 to your account also my bank account is also being asked for.

Since it could be case of cyber hacking or data leakage... Please get in touch with me immediately to avoid serious consequences.

Sandarbh
[protected]

Hi my order so44558342 is not being delivered to me and when i called the xpresbees courier service they are telling it's about to return to origin. No status update in club factory app regarding shipment and they din even try to call me for delivery of product which i placed orders on[protected]. Almost a month such a pathetic deliver service as well as app service. Please refund my money or send the product as soon as possible

My order was placed accident ly. I would really like to cancel order number so49831397 and receive my refund immediately. I would look for the info shopping from your site but please cancel this order of mine. The order i placed was of convenient mini makeup brushes set. It was booked on 23 sept 2018. Please allow me to cancel n refund the amount back at the earliest.

I purchased a wallet via club factory but now, i couldn't track the order status. My order number is so49595684. Kindly let me know the order status as soon as possible. Also, please provide the steps to track the order in club factory. It is really shocking to know that there is no option to track orders which is an important feature and hence i kindly request you to provide this feature.

Dear Team

I have orDered 2 items from club factory
which I have received today but one of the product I have to return due to problem in size.The size which I have ordered is large but too short for me.
Now I have to return my item in club factory but I am unable to do so as I am not getting the return option in your site request you to kindly assist on urgent basis. Below are the details -:
Order ID -S[protected]
Regards
Abhinav Sharma

My order Id is SO47521203.
I ordered pink colour handbag from club factory. But its colour is too worst, and its size is too small and its quality is too cheap...
I want to return the bag and I want to refund my money...
I also call on customer care no to complaint... But they didn't take my call... I also send mail on given I'd... But they didn't reply me also...
So, is their anyone who can help me how to return it and refund my money...

Please cancel item number CBO[protected]N from the order number SO49459593 as the order for that item was placed mistakenly, i was ordering things and by mistake the order for that item got placed and now im not able to cancel the order. The payment mode is COD, but still for convinience please cancel the respected ITEM NUMBER from the given order number

Despite messages to the club factory regarding non delivery of my watch, there has not been a call from the courier service. The message comes as address correct bot mobile no. not available. Besides this, I have given another no [protected] to call me. But this does not happen. Neither a call is given nor the item deliverd.
In the earlier case too, some 4 or 5 items were delivered but two items were not sent by club factory but the message said unable to deliver.
So sad that a reputed club factory stoops to a low level.
Even today, despite assurance by the club factory rep., I have not received my product and the same message is stated that unable to contact.
What I do not undertsand is that how other Agencies like Amazon, etc. do deliver at the same address but this courier service is unable to do so.
I think Club Factory will lose precious customers if this sought of service and attitude remains.
Please do the needful so thst I receive my item.
Thanks,
NOEL DMELLO

Hi Team,

have a concern regarding a transaction made for club factory payment done through my father's paytm account.

I am sharing screenshot of the transaction id along with date, time stamp and amount paid.

Can you help me get this order cancelled and refund the amount back to paytm account?

Awaiting for your quick response.

Thanks in advance

I ordered black t-shirt.but the product is not good..that's why I wanna return my product...but app is not show my product..I wanna return this product..order id is SO46025819
I ordered black t-shirt.but the product is not good..that's why I wanna return my product...but app is not show my product..I wanna return this product..order id is SO46025819I ordered black t-shirt.but the product is not good..that's why I wanna return my product...but app is not show my product..I wanna return this product..order id is SO46025819...