Club Factory Complaints & Reviews

Address: 641017

I ordered a shoe in clubfactory as a guest which I recieved today, the size is too small, I would like to exchange it with a bigger size. . The shoe which I recieved is size 37 I would like to exchange it with size 39, How can I exchange in club factory?contact me soon the order id is AWB:[protected], already it is delivered very late, please make some arrangements as soon as possible, the clubfactory is not responsive, I need my problem to be fixed soon, either exchange it wit new one or else return and make refund, whatever arrange it soon club factory

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Oct 13, 2021

Updated by Anju Walter Almost 3 years still not resolved

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Website: www.clubfactory.com

Hi club factory,
I would request you to please cancel my order as I will not be able to receive the order due to relocation. I have been trying to call on the customer care number since a day there is no response at all. The customer service is unresponsive. Also, the portal does not have any option to cancel order. I would like a positive reply at your earliest
My order number is - SO49961613.
Please cancel the order and also initiate refund.also, please intimate me asap.

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Dear,

Please cancel my order soon as I will be heading towards a vacation, I will book it next month. There will be no payment made if the parcel is delivered so therefore in advance I'm insisting you to cancel the order. I will get back to this product. Do the needful.

Kindly cancel my order SO49151132

Kindly notify me on

[protected]@gmail.com

Regards,
Ayesha

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This has to inform you that I ordered a t-shirt and a bag order no SO47353918.I received the item today but the received t-shirt is small in size and bad capacity was even else infact leather is not even up to the mark. So I want to return it. I have already informed this to help centre but nobody take any action. Ultimately I inform you to kindly give proper guidelines as soon as possible
Order no. SO47353918
MY email- [protected]@gmail.com

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Please cancel order SO49995889 as I ordered twice same product. I love your products I ordered a few they are very good and using them. I. Love the bag collection you have and with the same intrest I ordered one sling bag.. But it was added twice in the bag. And I have done payment twice so can you please please cancel that order. As I have already ordered same piece. Thank you in advance... Love club factory..

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Address: Ranchi, Jharkhand, 834002

Website: www clubfactory.com

Please cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO47637469, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

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Address: Ranchi, Jharkhand, 834002

Website: www.clubfactory.com

Please cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO47634963, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

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Address: 500081

Website: clubfactory.com

I bought a bag from club factory for 380/- The quality of the bag was so degraded that it could tear any time and it also had a broken handle.

I returned the item and followed up with club factory customer support via chat as there helpline number is always busy. It's been a month and they still haven't returned the money.

I have followed up so many times but they do not reply or give a false affirmation.

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My order number is SO47263120. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..

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My order number is SO49051704. I want to cancel my order. I recently ordered a bag in your website. I love the product. But the problem at the estimated date of delivery. I won't be here. I will be out of state for vacation and not aware when will i return. I thought i may residence within a week. But i think it is not possible. Therefore i have planned to cancel my order. Sorry for the inconvenience .

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I can't seem to login to my account using my gmail. Even though the email ID and the passwords are correct it is being said invalid by the website. I tried clicking forget password but then again the website says my account can't be found. I even tried signing in again but everything shows invalid though all the information provided was accurately correct

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Address: 440015

I ordered Bluetooth earphones and they are not as i expected! Its just one earpiece! I want to refund my product! My order id is SO46967551
I ordered two of the product and i would like to return both of them!
The product is very bad. It is not as the site made it to be. The quality is very poor. The product description was fake! Not satisfied with the product. Also i paid via debit card! I want a refund and i want to return this product.

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Address: Indore, Madhya Pradesh, 452010

Website: Club factory

Please stop this nonses we are faithing on your products from india please try to stop this all we are living here in india even faithful for you so please take a action against it to stop it all we will order from club factory but this kind of things are manipulating us i attached a photo below from i get this nonsense please reply to those bombers and help us to find them

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L

Leen2001

from Patiala, Punjab

Sep 25, 2018

I request you to cancel this order SO48508759 as i thought it to be very useful but 2 days earlier my father bought same as required for my Samsung tab and I don't think two will be useful. Please cancel my order. I had bought my items from club factory and each of it is great but this time it is urgent for me to cancel this order. Thank you

this is not done to manipulate the citizens - Comment #3220058 - Image #0

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Address: Ernakulam, Kerala, 682019

Website: clubfactory

I ordered ornaments from club factory (Order s[protected]. Order is confirmed and says its shipped. Just before the delivery date, it says order is returned. I got a 65 rs compensation coupon also. I already paid for the order. The amount is not credited back in ma account. Tracking number is[protected]. If am eligible for compensation.., i should get the amount which i already paid for the order. Please do the needful

+1 photos

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Kasturi Dash Sahu

from Mumbai, Maharashtra

Sep 25, 2018

Hi, i have not yet received my refund from Club factory. On the website it is showing as refunded. It is been 1 month. I should have received the payment within one week.
Order tracking number is as below
[protected]
[protected]

order cancelled automatically.. money is not returned - Comment #3219851 - Image #0

order cancelled automatically.. money is not returned - Comment #3219851 - Image #1

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V

Vetcha123

from Hyderabad, Telangana

Sep 25, 2018

Hi sir my name is satish kumar

My order nember SO46934628
Sir please ship the my order please sir
Sir please send traking nember
My cell nember is. [protected]

order cancelled automatically.. money is not returned - Comment #3219873 - Image #0

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B

Black jaguar

from Sirsi, Karnataka

Sep 25, 2018

I have ordered on August 25 and to till date i have not seen my product. What is wrong with club factory. When u don't want to sell products why you con people to earn. I want my product or money to my sales order number SO42693921

order cancelled automatically.. money is not returned - Comment #3219899 - Image #0

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Address: Mumbai City, Maharashtra, 400071

I sanyog more ordered a product on club factory on 23/04/2018, and the payment of rs. 718.33 was successfully made through paytm for the said transaction (Transaction ref. No.[protected] but the order was declined from club factory for non receipt of payment.

On approaching club factory for refund they asked me to mail all the corresponding details of the order, but they did not respond to me neither acknowledged my mail.

After getting no response from club factory i approached my bank to look into the matter and on investigating the matter, they provided me with a letter stating that the service was provided to me.

I m still waiting for the refund of the above order.

+3 photos

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Pooja Kandagadlu

from Shimoga, Karnataka

Sep 25, 2018

I had returned the product costing 360.rs. Till NOT RECIVED THE REFUND AMOUNT of the product... very poor service of club factory. I am completely dissatisfied with the service. and not yet received any reply from the club factory.15 days over for return of the product still not received the refund amount.

Reply to email: [protected]@GMAIL.COM

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T

Takam cecilia

from Agartala, Tripura

Sep 25, 2018

I'm unable to track my order when I try to track its says dosnt exist what doest it mean have I lost my order courier service haven't delivered my order

club factory - failed transaction - Comment #3220187 - Image #0

club factory - failed transaction - Comment #3220187 - Image #1

club factory - failed transaction - Comment #3220187 - Image #2

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Address: New Delhi, Delhi, 110017

Please cancel my order no. So49233419...
Kindly cancel this order also i want to order another bag for the same price.. Please notify me asap so that i can order my other bag.
Sir/mam it's a humble request please cancel this order. As not intentionally but by default i choose wrong colour of the bag so this time i'll be careful and choose the right colour.
Kindly consider my problem and cancel it as it's not yet have been even shipped or packed. So that i can order the other bag without ofhesitation.

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Gichek Bai

from Mathura, Uttar Pradesh

Sep 25, 2018

I ordered a jacket of rate 2500 and so I payed by Paytm but it been cancelled by Company but I still didn't get my cash back
I trusted the company so I payed blindly believeng the company will give my order
It will be better if the company casback my money 2500 as soon as possible

cancel my order of bag - Comment #3219876 - Image #0

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T

Tahir Muneer Kamboh

Sep 25, 2018

Hi. I ordered men's casual pent size L33, whereas I received 4XL. Please change it and deliver me correct size as I order L33.
My order number was SO45077749
I am Tahir muneer from jubail Saudi Arabia.
My mobile number is [protected]

cancel my order of bag - Comment #3219900 - Image #0

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Tahir Muneer Kamboh's reply, Sep 23, 2018

Hi. I received I wrong sized pent of 4XL instead of L33 My order number is SO45077749

P

pooja659

from Delhi, Delhi

Sep 25, 2018

I want to cancel my order, This is my order no. SO49646286. i order it by mistake. pls cancel it or refund my balance.

cancel my order of bag - Comment #3219919 - Image #0

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N

Nanu.00

from Gaya, Bihar

Sep 25, 2018

Order no SO 47279601 I hv ordered as guest now I'm unable to track. I hv made payment online. I don't know where my order is.

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M

Minnu Baby

from Kottayam, Kerala

Sep 25, 2018

My order SO43595885.my order has been shipped and payment has been made. But I am not able to track my order. This is 3 RC week and I ve no idea where my order is.

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P

Pranav Munna

from Thiruvananthapuram, Kerala

Sep 25, 2018

I have ordered 3 products, now when I tracked it (order id: SO39703596, SO[protected] it is showing "return accepted" and no message about my product or money which I have paid

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H

Hetvi jay shah

from Jalalpur, Gujarat

Sep 25, 2018

Cancel my order no SO46443606 I have ordered wrong item so please cancel this order I don't want this

cancel my order of bag - Comment #3220152 - Image #0

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N

Nisha Jaggi

from New Delhi, Delhi

Sep 25, 2018

Hi Team. I Do not find any place online to raise this request for cancelling my order placed mistakenly on club factory. Please cancel and credit the amount back of my order SO48629956.

Reply earliest

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I hace placed order on 22 september. The order is not shipped yet.. As per ur policies the order can be cancelled before it got shipped.. And now i want to cancel that order because i don't want that product now.. But surely i will buy other products in future.. Pls cancel my order no. So49465261.. It contains one free gift, wail hooks and earings. I shall be very thankful to you.. Plz cancel my order..

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Atetei

from Imphal, Manipur

Sep 25, 2018

I cannot used my cf balance. I've try many times to used my cf balance for order. But i cannot used. And i cannot withdraw my cf balance to my bank ac. I made a complaint many times at support centr. But till today my problem is not resolved. Please help me

earrings, wall hooks - Comment #3219911 - Image #0

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M

munna singh rajput

from Pune, Maharashtra

Sep 25, 2018

We was order in club factory though apps. Refund amount not received after return the shipment.many time contact to customer care but we didn't get respond. My order ID -SO45020307 through purchase t shirt and return id : SON[protected] though return to pickup person on date 17.09.18.

earrings, wall hooks - Comment #3220159 - Image #0

earrings, wall hooks - Comment #3220159 - Image #1

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On 14 sept i ordered a backpack from dis site but received 4 bags instead.. I hve requested many times for exchange on the website but no answer from club factory. Product number[protected].. There is no way in which i can return dis product.. I was not present at the time of delivery otherwise i would not acct my order. I called on customer care number but everytime they put me on hang.. The product cost me 530rs. And if i send it on the company address it will cost me 300 more.. Very disgusted!!!

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Website: www.clubfactory.com

I have placed an order from clubfactory on august 24. The order was expected to be delivered by august 31. However, it's already a month and my products haven't been delivered. They are earning on the products i've already paid for. More importantly they do not have any real customer service. The robotic customer service is a joke as nobody replies to your messages. Also, the sole customer service number is always engaged and busy. I demand for compensation and interest from the period my products were scheduled to be delivered and not just some compensatory coupon which forces u to buy more to avail the coupon. After such a terrible service they dare not ask me to purchase any from such a fraud company. I want serious action against them.

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Address: Kolasib, Mizoram, 796101

I have made an order at 06/09/2018 & 05/09/2018. But my order has been refunded without no reason. I did not cancel any order. My money is refund back into my club factory balance and another out of stock refunded. So my money is usd 13.45. I try to order with my club factory balance but i cannot used. It doesn't display my balance while try to paying. I was withdraw to my paytm account but my money is refund back to my club factory balance because of kyc problem. So i try to withdraw to my bank account but cannot withdraw. I try many² times but it can't. And then try to used my balance for order many times but i cannot used too. Cannot display while try to paying. I complaint many times at customer service. Till today they were not resolved my problem. They said we will resolved soon but their is no result. Please help me. I want my money back. Please help

+4 photos

+1 videos

Sep 24, 2018

Complaint marked as Resolved

I have made an order at 06/09/2018 & 05/09/2018. But my order has been refunded without no reason. I did not cancel any order. My money is refund back into my club factory balance and another out of stock refunded. So my money is USD 13.45. I try to order with my club factory balance but i cannot used. It doesn't display my balance while try to paying. I was withdraw to my paytm account but my money is refund back to my club factory balance because of kyc problem. So i try to withdraw to my bank account but cannot withdraw. I try many² times but it can't. And then try to used my balance for order many times but i cannot used too. Cannot display while try to paying. I complaint many times at support centre through chatting.till today they were not resolved my problem. They said we will resolved soon but their is no result. Please help me. I want my money back. Please help Order id-so45362621 Refund id:sor300190388 Order id:so45298707 Refund id: sor292381 Order id: so45296750 Refund id : sor292357 Order id: so43179499 Refund id: sor100550348

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 186

exchange the product

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order cancellation due to relocation

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cancel this order

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bad and t-shirt I received was not upto the mark

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cancel order so49995889

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request for cancellation

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request for order cancellation

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refund on a returned product

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no link for tracking of order

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women bag

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I'm complaining about my login issues

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bluetooth earphone

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this is not done to manipulate the citizens

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order cancelled automatically.. money is not returned

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club factory - failed transaction

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cancel my order of bag

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earrings, wall hooks

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wrong item received

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complaint against non delivery of already paid items

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cannot withdraw club factory balance & cannot used club factory balance

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