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Club Factory Complaints & Reviews

www.fromfactory.club

1.1

Updated: Mar 15, 2026

Complaints 5547

Resolved

1154

Unresolved

4393

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Club Factory reviews & complaints page 189

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Address: New Delhi, Delhi, 110029

Website: Club factory

I want to cancel my order bearing no. So45243015 as i am moving out of station. I have something urgent coming up and i'll be very thankful for the trouble caused. Looking forward in the future to order when it's possible. Please cancel it as soon as possible.. I will be thanking u so much.. Hope you don't mind and i will tell my friends of your good products.

Club Factory customer support has been notified about the posted complaint.

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A

Ahimsa Enterprises

from Coimbatore, Tamil Nadu

Sep 21, 2018

We have ordered and replaced the product since it was short, Kindly provide the extra large size of the product or refund the money. Revert as soon as possible.

Y

Yogesh Telang

from Bengaluru, Karnataka

Sep 21, 2018

I want to cancel my order as I ordered some items which I no longer need. I placed the order today itself and want to cancel today. My order number is SO47404957

M

Mohana Nayagam

from Chennai, Tamil Nadu

Sep 21, 2018

Hi

In fb, I have viewed one ear ring set which is 157 RS. I just used net banking paid but I have received a msg like payment failed. Still it got deducted from my bank. I want my payment back or sent the product to my address.

Regards,
Mohana Nayagam
[protected].

J

Jha Shelly

from Guruvayur, Kerala

Sep 21, 2018

I placed my return on 21july 2018, still return requested is not done evrytime I call to customer care they say it will be done.. I really feedup I want you guys to take action or will twitt about this..

A

amisha797

from Delhi, Delhi

Sep 21, 2018

I ordered a women clothing but the size delivered is not correct. Kindly change the size as soon as possible.

N

neha vashishtha

from Delhi, Delhi

Sep 21, 2018

My Order no is - SO42378209
my order is not received till dt. 8-9-2018. you have take 15 days for deliver
but today 16 days over but my order is not received will you please fast provide my order delivery . & contact me customer care.

my email address - [protected]@gmail.com
will you please provide fast delivery

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Address: Hyderabad, Andhra Pradesh, 500032

Website: www.clubfactory.com

I ordered clothes in club factory but all products cheap quality so i requested return and i m waited more then 1 month for return but no one come for pickup. so finally i am only sent to the club factory through DTDC courier my own money @300/- they received the order also . this all happen more then 1 month but still they didn't process my refund amount.
please see my return id - SON[protected]

i tried to contact club factory, but they dont have proper contact numbers all numbers not working.

they provided chating facilities to customers, but every time they are telling ' we will send our senior executive ' after again they will ask whats your problem ?

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Address: 605006

Website: Club factory

My number is so46893394 and the order has confirmed and paid already. I havent got any notification or updates of where my order is? I cant even track?
It shows empty in ‘order’ section in ‘paid’.. I dont get any notification please return back money and cancel this order
This site should be blocked and should be complained to higher authorities for fooling people by first taking payment and not delivering the order!!!
I hate club factory

Sep 20, 2018

Complaint marked as Resolved

As I have called customer Care executive, They have provided me with the tracking number and Today it was delivered :) Thank you

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V

vicked vicky

from Khurja, Uttar Pradesh

Sep 21, 2018

My order no SO45147029 date 08/09/2018 still not delivered.

D

Divya Harika

from Chennai, Tamil Nadu

Sep 21, 2018

My order number is S[protected].i received only one piece instead of 20 pieces.please take return or send 20 pieces

N

nrps surve

from Ahmedabad, Gujarat

Sep 21, 2018

I Lost my ID and Password and i want to return my product which is delivered today only and i called customer Care number but there is no response so please help me how i can return my product

IRN no :- SO44613691
HSN no :- [protected]

A

Akshyata Ray

from Agra, Uttar Pradesh

Sep 21, 2018

SO46577419 i want to cancel this order. I ordered a bag but the cod charges are really high. Please cancel the order

K

KashyapNeha

from Suriapet, Telangana

Sep 21, 2018

I'm trying to cancel my order through club factory app. SO45160028 this my order no. If you can cancel this order please cancel it. Because mistaken I'm not choose the correct product this I don't want now. Please cancel it. As soon as possible. Thank you

T

thuan gonmei

from Amroha, Uttar Pradesh

Nov 24, 2019

I have order a few things on Nov/16/2019 received no. SO[protected].but I can't even track.it shows empty in order section.and also on the same day I order few things, order no SO[protected] comfirm and paid already through credit card, while tracking my order it was divided into two packages, one package I already deliver on Nov/22/2019 but the other one I didn't receive yet it was stuck in shipped.so kindly Asap look into this issue and resolve it. Hope I received my order as soon as possible.
Thank
Lucy
Email ID (protected)gmail.com

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Address: Pune, Maharashtra, 411062

Website: [email protected]

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no isso48712381, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

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M

Manmadharao Hanumanthu

from Manuguru, Telangana

Sep 21, 2018

My new watch operating head is not working..I want return the same

B

Brinjal 3

from Asansol, West Bengal

Sep 21, 2018

My order id is s[protected]. I need the order before the date given as i need it for an inportant function. I love the dress and want to wear it on that day . So if possible can u please deliver it as fast as u can

V

Vijaya Chenna

from Hyderabad, Telangana

Sep 21, 2018

I ordered a sweater in club factory. It should actually get delivered before september 10th. Today it's 14th september and still it isn't delivered. Don't know when it is going to get delivered. My order id is SO42618259

C

Charu Hajela

from Gwalior, Madhya Pradesh

Sep 21, 2018

My order No.SO47348095 I have made payment as well but now I am unable to track my order details kindly provide a appropriate solution.

S

Sadiya Jaleel

from Neyyattinkara, Kerala

Sep 21, 2018

Plz cancel my oder. order No.SO45966245. I liked ur product but now I'm not interested to buy it. Plz cancel my order as soon as possible.

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Website: Club factoru

Club factory offered if we get 30likes to the link, i will get free watch and we should order one paid product also along with it. So i got 30likes and ordered 2 items one is paid and other is this free product. But i got only paid product. No free product. If i am trying to return also return fee 90/-. Cheating customers. Help me to resolve this. I need free product or take this product at free of cost and refund my money

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Address: Chennai, Tamil Nadu

I order a metal watch in club factory, i received it 2 weeks later and found it to be broken. The glass dail is totally broken and i applied for return for which they said rs.100 will be deducted for shipping, however the delivery was free for the watch.
I complained for return and it's 3 days i still have not heard from their people.
Worst service.
The cheat in the name of sale

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I have place the order of red colour happy holody slim turtleneck seeater but i have received a black colour jagging. So i want you to replace my order with the right one as soon as possible.
Sakshi chaurasia
Address: nift kangra, talpura road
Himachal pradesh
Ph no.- [protected]
Order no - so47533159
Mail id:- [protected]@gmail.com

I request you to please give a confirmation mail or message when you receive my message

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Address: 560037

Hi club factory,

I have placed an order on 13 sep 2018 for 2 items. I ordered it as a guest user and got a confirmation mail as well on the same day. But, i am not able to track it as it is showing no paid ordered in my order list. I have already done the payment and still worry about the delivery.

Please let me know when i will get it.

Order id - so46902772

Thanks
Anas aziz
[protected]

Club Factory customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by Anas Aziz Not resolved yet

Sep 21, 2018

Updated by Anas Aziz Team,

Please provide updates

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My order no is s[protected] i ordered it on september 18, 2018 i wanted to track my order but when i opened in app or did not show any paid orders and said that i had no orders the amount is already deducted from my account kindly revert asap
I have ordered a body fit no revert has been there amount is already deducted from my account app is not taking my id
Kindly revert asap

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Address: 583275

I had placed the order on 16th Sept 2018.. My order no is SO47532452.. When i try to track my order from the mobile app, it's not showing anything and says my orders not found. I am having the app which has no option to track the above order. So can I presume money is gone? Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response. Kindly reply to my mail id ASAP with the status and get my app show the status for tracking.
Regards.

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I have ordered 3 products from your company, but now I want to cancel a particular item from the order. "Men's breathable sports casual shoes" I want to cancel these shoes from the lot and I couldn't able to do it from your app. So please cancel the order and refund my money As soon as possible. And I want to ask with in how many days I will get my money back after cancellation.
My order number is : SO47521222
PLEASE CANCEL THE ORDER & REFUND MY MONEY...

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Address: 700156

Website: www.clubfactory.com

I order a pencil box and a bag from club factory app i paid for it and still the app was showing unpaid whereas money was debited from my account.
I warn the company to send me the refund or else you just wait and watch.
I have already reported against the police abt this matter and they are working on the investigation.
Soon the culprits will be caught.

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Address: Aizawl, Mizoram, 796007

My COD order which I ordered on 13th September is Cancelled.. When I tried to track the order.. It appears as if it is shipped.. But at the top it is written COD-Cancelled.. I do not cancel my order.. I also received a confirmation call and confirmed it.. But it appears to be cancelled.. I don't do anything about this, i don't have the reason to cancel it so could you please tell me the reason for it?

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Address: Kolkata, West Bengal

Please cancel my order SO4818931 due to its late delivery.. I wanted the products to be here by 1st of October but it's arriving on 5th of October. If you can prepon the delivery please tell me other wise please cancel my order. I hope you will reply soon to me. And please club factory if you can deliver it earlier please send me an email at [protected]@gmail.com I will be really helpful or else cancel my order.

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C

Chiranjivi Pardikar

from Mumbai, Maharashtra

Sep 21, 2018

I have ordered some product i was waiting for my order.. But they are saying that your cash on delievery is cancelled...why?? I want my order now what i should do for it

J

Java Tech GG

from Bengaluru, Karnataka

Sep 21, 2018

Plzz Cancel My Order Order ID SO46686940

Java Tech GG's reply, Sep 15, 2018

Please Cancel My Order

P

priya666

from Chennai, Tamil Nadu

Sep 21, 2018

Please cancel my last order. It takes a long time to deliver

G

Gursanjh kaur

from Pilibhit, Uttar Pradesh

Sep 21, 2018

Dear i order a some product on club factory so now i m not available at given address so kindly cancel my order as soon as possible i will order next month order number usSO44531390

Thanks

A

Amar Jit Singh Bhatia

from Noida, Uttar Pradesh

Sep 21, 2018

Today i got parcel of 3 set of shoes all size send by you are small size instead of my big size which i order pl return all 3 shoes back and returne my money.

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Address: 560067

Website: wrong order

Hi Team,

I dont know how I have got connected with club factory. I have not ordered from you anything. I started getting messages about the order. Kindly check it is through Facebook some body hacked and ordered .

Hopefully you will understand what I am telling you . Please close this order in immediate effect. will not be addressing this any more .

Thanks & Regards
Mitu

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Address: North Goa, Goa, 403002

Website: clubfactory.com

I have placed the return order for products that were the wrong size, on 27 July. AWB[protected].

My name: Rina Barreto.

Order No: SO31600344

There were 10 products that were returned.
Total amount to be refunded is 5027/-

Today when I called this no. (+91 [protected]) which is online as Club Factory customer service number, he was asking for my debit card details

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Website: [email protected]

I have ordered some jewellery on 1st September . On club factory and payment was done through paytm. Although order was not placed but money deducted two times. And I got confirmation of deduction from bank twice.
After chatting with club factory cc member they said to mail it on [protected]@clubfactotry.com, but nothing happened.And even today not credited back . Ian attaching the details of the transectios.

Order numbers are as follows-

ORDERSO228422
And
ORDER SO231697

Club Factory customer support has been notified about the posted complaint.

Sep 19, 2018

Updated by Poonam kushwaha Above mentioned pics contain only details of one transectio. Now this is detail of other payment.

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Hello, this is Vinayak Kalgekar, I have availed your online trading service and order for one Sweat Shirt by order bearing No. SO46125758 dated 12/09/2018. That more than 8 days has been lapsed but still am waiting for delivery. There is no response from your side. Please let me know about my service. Please note you are provide very delayed service to the customer as compare to other online trading company. I waiting for your reply on this. If you fail to do reply, then will be constrained to initiate action against your company please note.

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Address: Solan, Himachal Pradesh, 174101

Website: Club Factory

My name is Aarti nivedita, I have ordered a Two zipper bag (black colour ) from club factory on date 29 Aug 2018. At that time order is not place but rupees 554.75 deduct from my account. i don't get any bag but money is deduct from my account i have screenshot of that deduction as a proof that i have submitted to the club factory operator but no working response is coming from there . Kindly refund my balance as soon as possible.

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Address: Mumbai City, Maharashtra, 400079

Website: club factory app

I had ordered two tops through club factory app and the size sent was improper so i had returned the products through your courier service during first week of aug and the person did not give me any return slip and till date i have not received the refund.
I do not have any tracking details due to the bug in your app everything has got deleted.
There is no help provided by club factory customer support and they can easily track my details with registered mobile number and address however they are not extending help. I will be the last person to shop from club factory but definitely i want my money to be refunded and the amount is for 1760/-.

Club Factory customer support has been notified about the posted complaint.

Sep 19, 2018

Updated by ipshita_ban I had ordered two tops through Club factory app and the size sent was improper so I had returned the products through your courier service during first week of Aug and the person did not give me any return slip and till date I have not received the refund.
I do not have any tracking details due to the bug in your app everything has got deleted.
There is no help provided by club factory customer support and they can easily track my details with registered mobile number and address however they are not extending help. I will be the last person to shop from club factory but definitely I want my money to be refunded and the amount is for 1760/-.

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P

Pamkaur1

from Delhi, Delhi

Sep 19, 2018

Hello
My order number (club factory)is 201809081455310912418.i m unable to track my order as i made payment as a guest.kindly help me to get details of my order.as they ddnt give any customer care number .

C

Chaitra Gudigar

from Bengaluru, Karnataka

Sep 19, 2018

Hi I am unable to cancel my order.Please cancel my order SO45515591. I did ordered directly without logging in and now if I want to see my orders there is no link provided in email as well.I created my account with the same email id.But Orders are not shown in my account.Pls assist

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