Club Factory Complaints & Reviews

I have placed order (Order No. SO[protected] in club factory as a guest user. later when I tried to track the order, it says phone number not available and when I called customer care, they have informed there was a mismatch and updated phone number and it is still not reflected and I still did not receive the order. I'm completely disappointed with the service as I have already paid the amount and there were no option to refund as well..

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Cars, Parts & VehiclesClub Factory cancel my order
[Resolved] Club Factory — cancel my order

4 Reviews
Th thejasri on May 20, 2018
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Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so32543366, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

I have returned a top. But my refund is not initiated yet. My Order Number- S[protected]. My item no. Is CBS00646662 It black lace up wear full sleeve blouse. Kindly initiate my fund. Its already too late. I am so pissed off with the service provided. Kindly make my refund. Club factory has put really wrong impression on me. Firstly the product was too bad. And then the services.

Hi All,

I had placed an order with :

OrderNo: S[protected]
Name: Sumita Kalita

This item got out of stock and amount got refunded on date 08/07/2018.

But this amount is not yet reflected in my paytm account.

Paytm transaction ID for this: [protected]
Amount Paid: Rs 620.09
Paytm No: [protected]

Please check back this issue, and refund the money back ASAP.

Thanks & Regards,
Sumita

I ordered a dress from club factory a month earlier against which they had delivered a larger one. I demanded a replacement but they clearly stated that it was not in their terms and policies. A week ago, a man from the same delivery company came, showed his identity card when asked and took away the dress. He gave me a receipt in return but I have not yet received any cashback nor any mail mentioning the same.

I usually wear 41 or 11 number shoes but here is uk size I have to order 7.5 UK size..
But... BOMMM... there no shoe that contains 7.5 UK size... coolll... hmmm!!!

Bad idea... want to buy shoe from this site but anable... do something #ClubFactory..
Everyone is wanting big sizes..
C’mon is India.. not China that all have tiny hights Nd tiny shoes... are kids wear 3 UK and 4 UK sizes.. lmao 😂😂

I placed an order for some jewellery with order ID SO30052101.Order worth is 224.79 Rs.The order has not been delivered yet and still the status shows as delivered. There are no options to track the package or event file a complaint. The order has been paid for already hence company seems to think that they can get away with the money. Moreover the app keeps redirecting to the home page when trying to contact the support centre. Its an utterly stupid app and will never order anything again.i just want my stuff abd if not that, then a complete refund.Kindly revert as soon as possible.

I had been ordered for 'Eyeshadow Face Powder Brushes Set' which having 5 nos. of brushes. But I received only one brush out of five. So I need a replacement of it.
I have requested for return pick up but yet to pick up the same.

Request for replacement at the earliest

Item No. BEH[protected]N

Attached image of received product

I have returned my item and didn’t get the refund! The item has been picked up a month ago! I want my refund now. Please proceed. Tracking ID[protected] I had called customer care many times but they didn’t respond neatly. This is the stinker from my side and want my refund in any case. Please improve your app. There are no updates about my return status also.

I had purchased some clothes from club factory but the material was worst so i decided to return. But till now parcel taker had not appear yet plzz help me and refund channel is not changing i want in bank account but they are channeling balance so plzz help me i[censored] are not helping me in seriously i will go to cyber help and put an cyber case so plzz help me
Thank you

I placed an order for a top on club factory on 10/07/2018 . Order no. SO31038894.
Now I want to cancel my order due to some reasons but I am not able to find any sources to do so. So, kindly help me with my order cancellation so that I can get refund as soon as possible. the club factory website is not showing any information or option for the order cancellation.

I ordered 6 items on the 5th of July i was tracking the order until 13th July i saw the order had been shipped but with one missing item. I sent a message to their customer service asking why they didnt ship my item i got a very funny response they said its because the ddnt have it. My issues are:
1. When i orderd the item it was in stock that means they should have prepared my order just like anyone else.
2. They decided to ship my order with one item missing without even communicating with me to say sorry we nolonger have this item would you like to replace it.
3. I thought club factory gets its items from various factories thats why we have to wait so long before delivery so how does their suppliers run out of stock when the order is already made, what'sthe reason for waiting 2weeks when you still ship incomplete order?
I am very disappointed Club Factory be reminded you are not the only one in this businesse there are other competitors who offer better services you may need to up your game.

Hi,

I bought from the site but didn't like the product. The quality was even worse than sarojni nagar. So i returned the products. It's been a month since the products have reached their warehouse. But they have still not refunded the amount back to my account. And when I contact the customer care center, they just have one answer that it will be done in three days.

I would like to cancel my order with order id SO31844316 and also a refund for the same. When I tried paying for the first time it couldn't proceed further but once I paid again for the second time it showed that I ordered the same items twice. I accidentally paid twice for the same items.I cannot find any cancellation option. I would like to cancel and get the refund for the same. Please refund as soon as possible. I hope you'll get it done asap.

I placed two orders with same product and wanted to cancel an order now. I tried reaching to club factory customer support, but there is not response from them.
Order no - SO31462600
Please cancel the above order and refund my money. It has been 2 days and i didnt get a reply from club factory about my cancel order. Please try to resolve this issue

Dear Sir, /Maa'm,

My name is Shivam Gupta. I Am your customer and my login id is [protected]@GMAIL.COM. I am doing some shopping through your website amounts Rs. 274. But I got more than three transaction the total amount is Rs. 4576/- which is deducted from my account. This incident done on 10 july 2018. Timings 12.00 pm - 2 pm(between)

Here is the all transaction details will be attached . Please Check

Thank you
Contact no -

If at all u arent having all the products ...then why do u display it on the site?
and i[censored] can cancel the products that we wish to receive...why cant we cancel the order?
please deliver all the products...else cancel the order...as we arent gonna receive it anymore
the site was quite impressive initially...but it has started showing colours...kindly look into the matter
hoping for a positive redressal from your side

I order the product from club factory which is not meet to my expectations and now I want to return it..I fill the return request form. I continuesly chat with customer care and they told me select pick up schedule option which is not showing in my application, due to my pick up and refund getting delay..I also mail the issue but no one even care to reply..my one more order payment is pending from this site..please help.

I have purchased a pair of shoes (size:9.5) but I received a product without any size tag which is way too small in size it appears to be size 8 it 8.5 when I measured it with an inch tape, I want to exchange or return the item, since Club Factory doesn’t have exchange policy I want to return the item but the company is charging Rs.90/- as pick up charge where as it not my fault, I chat with the online chat team for 5 days but did not get any help and the customer care number that is published in the app is a wrong number, please help to report such fraud E commerce company who is reaping customer and charging money even if there is no fault of customer, thanks.
Ajay
[protected]

My name is clarabel syiemlieh. i live in nongstoin west khasi hills meghalaya. i order one piece black jelly shoes. however my mistake is that i order it without registering myself with the company. the amount has been debited from my account no because i used a debit card for the transaction. my problem is i cannot track my order since i did not login and now i dont know where is my order also it has been two weeks. i dont exactly remember the date which i order it but it must be between 19-22 june 2018. kindly take necessary action as soon as possible