Club Factory Complaints & Reviews

I have purchases two bags from your company and i want to return them as their quality is not good. But your chat team is not responding. The quality of the bag is completely different from the picture you have uploaded on the app. Even its size is also small. And one of them is defective as well. Please solve this issue as soon as possible as i want my money back.

I returned my order around 20th June'18, since than even after many follow ups, not getting satisfactory reply from them. They keep me roaming around here and there without any solution. They even confirm me that they received the returned parcel but still nothing on refund status. They are the worst service provider I have ever see in my life.

My order no is SO24591168 in India

Hi,
My order number is SO23973694. I ordered 8 products from club factory almost one and half month ago after 7 days I applied for the refund for 5 products. I courier the products to their mahipalpur address. Now the drama begins. I called their customer care executive. he told me once they will receive the returned products the products will go to China after that they will initiate my refund. The process will take 8-15 days. after 15 days I had a chat with their customer care executive they told me that they received the products but due to some technical issues, the refund will take 8-15 days. Now I again called they told me they don't have my order status. I can get the info only through chat.
Now the interesting fact they have issues with chats. You cant open the chat page until the person from their side drop a message to you. They have different different clubs every time you do a message for your status they will ask all the details again and again and try to manipulate you but not process your refund. Finally, I didn't get my refund and I also don't have the products.

I want to cancel my order done by COD system as I am unable to meet the financial requirements in the given time frame...i would be please to shop with you in the days to come...your products are filled with vibrant and enchanting items and I would not deny the fact that I will come back when I am ready.. .but for now I would like to cancel my order. ..i would be thankful i[censored] would cancel my order

I placed a order from Club Factory on 24th June, and the order is in transit since 30th June. It says pickup rescheduled for next day for 10 days now.
I tried contacting the Club Factory customer care, and even the ECOM Express but got no response.
The estimated delivery date is 12th July. I require the products by this date as I am travelling on the 13th.

I didn't get the exact watch what I ordered and it's not working as well it is a totally defective peace, iam not able to lock the chain, colour is totally different then I ordered .club factory not respond any more till now.i tried alot to reach out. please do needful regarding this I want to give it back this one.
Thank you
Contact me:[protected]

Name SHIRAJ AHMAD
Order number SO29889869
Payment has been taken twice
Please refund my extra taken money
You can ask me my bank account number and ifsc code to return my money ..
My order is -1PC Crystal Jelly lipstick flower long lasting color changeable lip gloss stick makeup .
Item number-BMK[protected]N
Price of this item is -284.94
Which is taken twice

I had placed an order and now want to return as the quality is worst and size is also inappropriate. I have been trying to contact the customer care through their app and it is useless. They just ask to have patience and wait. Now i guess i need to wait for a lifetime. It's been 2 weeks and no reply from their end. Will i ever get my money back???? Or has it gone for a toss?

Hi,
Today on 9th July, 2018 I have ordered for 2 products (Multifunctional travel bag and Hairgami bun) cost Rs.236.56/- and my order number is S[protected] but due to some error the payment details were not showing that the order is confirmed and payment is accepted by you hence I had paid again for the same 2 products and my other order number is S[protected].
As I had paid twice for the same order please cancel one order i.e S[protected] and refund the amount of Rs.236.56 back to my club factory account.
Looking forward to hear from you soon.
Nusrat Khan
[protected]
[protected]@gmail.com

I want to buy a 4 set of purse and I select it from facebook club factory site and I had already paid rs. 524 from my rupay card and it was already withdraw online by club factory by OTP and now it was saying there is something went wrong.. Please resolve my issue.. I don't want to claim in court..I want 4 set of purses which I have already paid for.. Or want my money back in my account from where it was withdrawal

After waiting for more than 2 weeks I finally got a refund for a product which I returned. Club Factory refunded the amount in their app wallet but there was an option to withdraw it in either a bank account or Paytm wallet. I selected to withdraw the amount in my Paytm wallet but the wallet was never credited and the refund amount was gone from Club Factory App Wallet.
I tried contacting Club Factory on twitter but they didn't give any reply.
They not even sent an SMS or email regarding the withdrawal.
Now, I don't know where my money went and I am not getting any reply also from Club Factory end.

I have placed one order and I m not satisfied and requested to return my item and refund my money.. customer care executive told me they will send someone to collect my item but nobody came since it's one month..how poor service can it be...

My order no is SO26175732
My pH no [protected]

Kindly request you to get my order replaced and refund my money back.

Hi, i called around 2.40 pm today (07 july 2018) to club factory customer care number [protected] regarding enquiry about one of the orders i received yesterday. The customer care person who attended the call was absolutely rude & just didn’t have manners to talk. He called me ‘yaar’ which is very unprofessional & offensive. If this is the kind of recruitment which is taking place for customer care personnel then this is a very sad state for the business industry. I want strict action against that employee. If needed i would provide the mobile number from which i called so that the customer care person who attended the call can be tracked.

We have placed order so26924319 on 16th June and so far we have not received it. Customer care number is not reachable. No option to track order as well. There is no update from company. App is also not showing this order details. There is no meachisam to track it. Contact number is always busy. Not sure why they are running this business if not able to serve customers

The sizeof item is huge, that os not wearable for me, i have order the track pant, but it is very large in size. And in club factory there is no option is coming to return the item. Iam very frustated. Am also calling customer care services, but there number is busy. I also chat with support depatrment but the are telling me to submit the return reqest, and iam facing problem with that because there isIoption is coming to submit the return request so in this case what shouldi do to return the item. So iam sending you mt order pics.

I order one jelly shoes but I didn't log in I just made payment like that I want to know what will happen will I get the shoes my name is clarabel syiemlieh and my address is nongstoin money has been debited from my account I have not registered myself with club factory. The main problem is that I cannot track the order because I ordered it without logging in

Very pathetic service. i order 1 piece of men cloth, 1 piece of women cloth and 1 piece of Jwellery, where only 1 piece of men cloth and 1 piece of jwellery delivered to me... i was charged for whole item but delivered only 2 item out of 3 item...
Register contact no. [protected]
order no. SO28261391

Please call me asap.

Regards
bittu
[protected]

I had ordered one top from club factory on 10/6/18 and I have received this package on 19/6/18.my order no. Is SO26016438. I have already returned it on 20th June with your courier partner ecom express.i have also sent a copy of return receipt 3/4 times to your support center. Now please generat my refund as soon as possible.today is 6/7/18. I also come to know that you have already received my return package on 25th of June but still you are not refunding my money back. Your customer care executive replying me that they have not received my returned package I am also sending a proof that you have already received my package but you are lying to me.

Hello, I am savitha. I want to cancel my order SO30229478.
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. There is no portal available on sight to cancel the order even I am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.

To Whom it may concern,
I have an unresolved issue. I ordered a size 7 pair of shoes and was sent a size 6
Size 6 = 39
size 7 = 40
I have been messaging to simply ask for the correct size and a returns label, so we can resolve the situation and even taken lots of pictures to help, but you think it's ok for you to offer me a dollar refund and keep the shoes??? It's an absolute disgrace.
How can you run a business if you don't follow through fair procedures?
I shop online alot and have NEVER had this problem ever.
Customer ref: SFC2WWV[protected]
Dept ref:SO[protected].