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Club Factory Complaints & Reviews

www.fromfactory.club

1.1

Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 224

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Address: 560043

Website: clubfactory

Hello... i hve placed foir orders and had made the payment too through paytm last month and have not recieved even a single order...its saying that the products are returned...i didnt get a call nor products how did it get returned to club factory??? kindly send the order soon... i want to make a change in the given address and phone number too how should i do it?when i call the costumer care they say that we should contact u directly and when i do that why is no one answering the call... and its also saying that the number is wrong...what m i supposed to do now...i was waiting eagerly for the products to get delivered...

Club Factory customer support has been notified about the posted complaint.

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P

Pradeep Atut

from Bhopal, Madhya Pradesh

Jul 11, 2018

Shipment un-delivered - Shipment attempted - Customer refused to accept

AWB Number:

[protected]

Current Status:

Undelivered

Order Number:
SO21690928

Information Request:
16-May-2018 11:35

regards,
PRADEEP ATUT
[protected]
pradeep.[protected]@gmail.com

K

kavit59

from Mumbai, Maharashtra

Jul 12, 2018

I have returned the product to club factory but they have not returned my money yet I'm getting no help from customer service ..they don't even know how to talk

N

Nammu Gupta

from Vadodara, Gujarat

Jul 12, 2018

I ordered my shoes on that date still my ordered dilever on 20/06/2018 but i refund shoes after 2-3 days but still cash is not refund in my ac.
My ac no. [protected]
Mo. No. [protected]
Insantly i need my cash plz do fast refund process within 1 day plz do fast🐱

D

DrShilpi Shree

from Mumbai, Maharashtra

Jul 12, 2018

It's been a month now since I have ordered...expected date of delivery was 5 of July and product is not even shipped uptil now...

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Address: 560066

Website: club factory

I had ordered 2 pairs of slippers. And i received only 1 pair. Other one is missing. I had paid for both the pairs.
Date of order:[protected]
Order number: so27608431
Item 1- women's indoor cotton slippers - missing
Item 2- women's warm plush anti-slip slippers - received

Desired resolution: please send the missing item as soon as possible or please refund rs. 184.43

Club Factory customer support has been notified about the posted complaint.

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H

Hema Suri

from Mumbai, Maharashtra

Jul 10, 2018

Two products purchased against above mentioned order. One refund for Rs. 489/- recd by Club Factory due to non availability of product. Another product Rs. 705/- returned by me as I did not find it good quality product. I have yet to receive refund of Rs. 705/- from Club Factory.

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Website: Www.clubfactory.com

I have been received my order on 20th June, almost after 20 days, that’s ok but I have raised a request for return the entire packet as the clothes are worst, n since last 15 days I am getting a same reply yes it wil b done... app is not friendly, people on chat are jus copy paste, and on calls have no knowledge.. I want my money which is stuck more than a month

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Address: Surat, Gujarat, 395006

Dear sir

I have pay payment in advance but order not shipped till now. (Your order id is 201801041728341032574),

Order number so1135710

I am too tire due to not shipped order on time. I have filed complaint against fraudulence by club factory. Also cheating to us for advance payment then shipped order in his time.

You give me solution urgent and replay.

Thanks

Club Factory customer support has been notified about the posted complaint.

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S

Satyapriya Dey

from Coimbatore, Tamil Nadu

Jul 5, 2018

I have ordered for a wallet and a small pouch from club factory. But only have received the small pouch while I have fully paid for both. The delivery service people are telling that they have received one package only. I want it to be resolved as soon as possible. Order number: [protected]

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Address: Dhanbad, Jharkhand, 826001

Website: [email protected]

Daer All
I have ordered a sports shoe of Air company costing 1633.32/- ...Order No.S[protected] today, but by mistake i put wrong size that is 6.5(uk).I want the shoe in 7.5(UK) size...Can u plz change my size to 7.5(uk)
Kindly do the needful...either it is very long time taken process that I cancel it and again go for same order
I love the product...only size is to be changed...plz help & confirm me that my order is changed to 7.5(uk) size

Reply me on +91-[protected]
Or reply me on my mail
ravep07in.[protected]@gmail.com

+1 photos

Club Factory customer support has been notified about the posted complaint.

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M

mann lover

from Allahabad, Uttar Pradesh

Jul 5, 2018

Mere yha courire wala ake pickup nh kiya me club factory ko 9 june date se bol rha hu fr bhi mera pickup nh hua aur ab khe rhe hai 9 days hogye hai mere kya galti mne inform bhi kiya ki courier wala nh aya fr bhi i have screen shot jab baat hui tab 9 din nh hue the

size matter - Comment #3147015 - Image #0

mann lover's reply, Jul 4, 2018

Plz help

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I really really want my order before 12 july 2018. After that i'll leave the town. Please help me with this i'm trying every way possible for this. And i don't know why clubfactory takes so many days. Anyway i'm requesting u to deliver my order before 12 july 2018. Its a humble request. Email me your reply plz and i'm expecting a yes for it. My order no. So28505730. Thanks.

Club Factory customer support has been notified about the posted complaint.

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M

mann lover

from Allahabad, Uttar Pradesh

Jul 5, 2018

Mere yha courire wala ake pickup nh kiya me club factory ko 9 june date se bol rha hu fr bhi mera pickup nh hua aur ab khe rhe hai 9 days hogye hai mere kya galti mne inform bhi kiya ki courier wala nh aya fr bhi i have screen shot jab baat hui tab 9 din nh hue the

J

Jithuxd

from Badagara, Kerala

Jul 5, 2018

Last month I returned a delivery product to club factory, but refund cash not credited in my bank account.I want my refund cash.
Item:Casual Slim stand collar jacket
Order No: SO25321988
delivery date:14/06/2018
Returned date:17/06/2018

requesting for pre- delivery - Comment #3147084 - Image #0

Jithuxd's reply, Jul 3, 2018

Return invoice

P

Prajyot Banubakode

from Pune, Maharashtra

Jul 5, 2018

This product is in very bad condition and I have request for to take your courior back but courior does not reslond properly so i request you to take the quick action for regarding the above topic.

requesting for pre- delivery - Comment #3147101 - Image #0

S

Shraddha N

from Aurangabad, Maharashtra

Jul 5, 2018

I had received wrist watch dated 02/07/2018 after check come to know it was very big in my hand.watch middle was so big..not suit to my hand.that why plan to reject it..and claim for the refund..
Regards.
Shraddha

requesting for pre- delivery - Comment #3147158 - Image #0

M

mandyjot

from Patiala, Punjab

Jul 5, 2018

Today morning i have placed my order for 2 bags and due to some error occurred in between due to which i have placed the order twice and the amount got deducted from my debit card twice, so it is requested to cancel one of my order a d refund my amount, as early as possible.

S

Shefali Pal

from Mumbai, Maharashtra

Jul 5, 2018

My order no. so26187414 i want to return this because the product is as such i want

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My order no is so26825263.. From where i can track this? I didn’t receive any message after the confirmation msg of order... When will i receive it? Please send some messages about this on my registered phone no. You should make a way of tracking guest orders. I ordered on website, not on app... I didn’t find any way of tracking my order and i’m not getting texts from club factory so i’m little worried about this

Club Factory customer support has been notified about the posted complaint.

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R

Røçkûö MùStæñ Whūørïë

from Bomdila, Arunachal Pradesh

Jul 12, 2018

Same problem here (guest order) ... Order no. SO28649841... Can't track... How do I track?

S

SupDube

from Chennai, Tamil Nadu

Aug 19, 2018

How to track guest order? There’s no way to track it. I have lost my registered mobile so no updates I have paid the money can’t understand what to do please help. My order number is SO38622012

S

Shubhikagarg

from Savantvadi, Maharashtra

Sep 4, 2018

So43091225 I'm not able to track ki . I get shipped msg.in 26 aug from then onwards there is no information regarding my product . So how can I track it .that when we will it delivered ?

K

Kriti Anand

from Bakhtiyarpur, Bihar

Sep 18, 2018

How can I track a guest order? My order ID is SO48104413.

A

Aneeshmaran

from Port Blair, Andaman and Nicobar Islands

Nov 2, 2018

+1

I lost my tracking order number..
How to get my order number...

Bhagyasri Dolla's reply, Nov 17, 2019

Even im having same problem pls reply if u know the process

L

Leisem

from Imphal, Manipur

Nov 20, 2018

Same here. I'm not able to track a guest order bearing order no. SO59432497 placed on 26 october 2018. I did't get any message after order confirmation message.

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I am terribly disappointed with club factory and their service. I ordered for some jewellery and i got a completely different product and when i contacted the customer care they offered to refund me a small amount. The next time i order a set of earrings as shown in the picture and i receive only 1 pair of earrings... I feel cheated and i am goind to post this on my facebook that this site only cheats its customers...….

Club Factory customer support has been notified about the posted complaint.

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Address: Raipur, Chhattisgarh

This product is not like that which is showing in the photographs... the quality of product is very low.. product is made up of pu leather that is shown in website but this is not made up of pu leather. that's why i want to return this product..my order no is so27775318.. please submit my request to return this product i don't want that type of product.

Club Factory customer support has been notified about the posted complaint.

Jul 01, 2018

Updated by Anamika Dewangan This product is not like that which is showing in the photographs... The quality of product is very low.. product is made up of Pu leather that is shown in website but this is not made up of Pu leather. that's why I want to return this product..my order no is SO27775318.. please submit my request to return this product I don't want that type of product

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L

Lima Biswas

from Kolkata, West Bengal

Jul 2, 2018

I order products of the rs 1509 by paytm.and they canceled my order and I called in customer care but their behavior so rude. Kindly request you to refound my money .

bag return - Comment #3145032 - Image #0

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Website: www.clubfactory.in

I ordered for a product online in clubfactory. I paid for it through internet banking. My order was not placed but amount has been deducted from my account. I only have an sms of the amount debited from my account. I tried calling to customer care and the responses i got were harsh. He instead tried to get my debit card details. When i said i don't have a card he said that my money cannot be refunded. This is their customer care number [protected]. When i asked the person about his name and id he hanged the call saying your amount will not be refunded.

+1 photos

Club Factory customer support has been notified about the posted complaint.

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R

Ria Khuman

from Delhi, Delhi

Jul 2, 2018

MY order is SO24673491. I complained so many time but the amount is not refunded. Please help me. It has been almost one month ...

S

Sadiqa Shek

from Bantval, Karnataka

Jul 2, 2018

I want to exchange the jacket which I got L Size I Want XL size how to exchange plz reply its urgent the product is same but i need to exchane the size it is comfortable plz try to exchange the jacket

Sadiqa Shek's reply, Jun 25, 2018

Size is not comfortable plz

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Address: Dehradun, Uttarakhand, 248001

Website: AX-DLHVRY

This product is vry important for me to receive within 28 of jun, as this arrived on 26 of june whn i was nt present on that day even they didnt call me for confirmation of the products but i got the mail that due to no money the product is returned (What a fake reason)
If this type of things happened again and again with the customer they stop buying online with this website.

Kindly take actions.

Jul 30, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

Club Factory Customer Care's response Dear,
We are sincerely sorry for the rude behaviors brought by our cooperative shipping courier. We will definitely initiate a compliant to them and require them to provide better service for you in the future. Your kind understanding and support will be highly appreciated.
Please send a message with the order number to [protected]@fromfactory.club. Then we'll check it for you.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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P

Pankey

from Pune, Maharashtra

Jun 29, 2018

My wife orderd a earing but the same one not deliverd to her.
she paid the full amount to club factory but now at the time of return they are chargind half price.

I ' m very disappointed with courier services. - Comment #3142978 - Image #0

Pankey's reply, Jun 28, 2018

diffefent and low quality product deliverd and now for returing they are charing more than half price

T

Thirumalai Kavi

from Madurai, Tamil Nadu

Jun 29, 2018

Invoice no:26270223 .this items not suitable and unsized. So how to return this material? Contact my email..hillproducts2000 @gmail.com

I ' m very disappointed with courier services. - Comment #3143017 - Image #0

Thirumalai Kavi's reply, Jun 27, 2018

How to Return this material

K

Kashinath Gowlikar

from Hyderabad, Telangana

Jun 29, 2018

AWB no.[protected]
Order no.SO 26308680 Amount .Rs.855.16 pre paid.
The parcel was delivered on 23 June 18.
When I opened the parcel I found empty hard drive plastic container.

S

Shashirekha29

from Bantval, Karnataka

Jun 29, 2018

There is no imidiate reply for any questions.. I couldnt cancel my order before delivery which was accidently confirmed

L

Lan N

Jul 5, 2018

Order SO25439279,

My enquiry is about return and refund of 3 items from the order above, 2 wrong sizes I order X, XL but received S, M. I ordered blue and got a black instead. One was wrong material and not at all as described, your app is not helping instead they just keep telling me to have a nice day and ignore my question and request.

Please stand by your company policy and return policy and resolve this asap.

July 5, 2018

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Website: Clubfactory.com

I want to cancel my order. Its not because i don't like it but because i'm leaving the city before the arrival date. My order so28780708 is scheduled to arrive on 17th july but i would be leaving the city by 14th. So i want my order cancelled and my money refunded as sonny as possible. I really do love the product but these are times were you just have to cancel them.

Jul 30, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

Club Factory Customer Care's response Dear,
Our app support team have canceled the order for you as you requested. The refund will be issued back to your original payment account in 8-20 working days.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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K

kajal sonara

from Vadodara, Gujarat

Jun 29, 2018

I place my order before 10 day bt i dnt get my order...i pay with card ...please tell me when i get my order.i required answer when i get my products .please tell me as soon as possible...my address will 11, planet health in safal pegasus near kiran motors, beside of mcd, prahladnagar, ahmedabad ...my contact no is [protected]

M

Muhammad Hanzila Husnain

Jul 17, 2018

Dear,

I want to cancel my order SO32877502.

I will book it again next month as off now i am leaving my current place for vocation.

Kindly cancel my order.

Thank you & best regards,
Hanzila

A

Anekha

from Ernakulam, Kerala

Aug 22, 2018

Please cancel my order My order no is S[protected]
Please cancel this order..it was by mistake..so please do cancel this order

S

Shubhrata Gupta

from Jaipur, Rajasthan

Aug 28, 2018

Please cancel my order SO42942633 as of now, I am leaving the city for while, and will be back later.

B

Bhavana Kondragunta

from Nagpur, Maharashtra

Sep 20, 2018

Please cancel my order SO48674282, as i want to keep another item for order not this.

cancel my club factory order - Comment #3214588 - Image #0

J

jassimostspecial

Sep 23, 2018

Hi Team,

I would like to return my Order Number: SO46767081, product I received is not up to the exception, even quality is not good. Moreover, not getting any option to return the product on your website which is really annoying.

Please arrange return of this product and refund the amount charged

P

Prerna Bnw

from Jaipur, Rajasthan

Oct 21, 2018

Please cancel my order My order no is SO57836394
Please cancel this order..it was by mistake..so please do cancel this order and refund the amount chargeg

P

Prerna Bnw

from Jaipur, Rajasthan

Oct 21, 2018

Please cancel my order My order no is SO57836394
Please cancel this order..it was by mistake..so please do cancel this order and refund the amount charged

N

N neha

from Delhi, Delhi

Jun 8, 2019

please cancel my order

N

N neha

from Delhi, Delhi

Jun 8, 2019

Please cancel my order my order no .SO[protected]

J

Jayesh Bisht

from Noida, Uttar Pradesh

Jun 15, 2019

Please cancel my order please

cancel my club factory order - Comment #3458298 - Image #0

P

Pratibha Varpe

from Kankauli, Maharashtra

Nov 16, 2019

I want to cancel my order. Its not because i don't like it but because i'm leaving the city before the arrival date. My order SO[protected] money refunded as sonny as possible. I really do love the product but these are times were you just have to cancel them.

M

Mirnal Thapa

from Bahula, West Bengal

Nov 27, 2019

Please cancel my order no so[protected] as it was mistake i have already order the same product .I request you to cancel this ...

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Address: Hyderabad, Andhra Pradesh, 500020

Website: Club factory

I am a customer.. I put flip-flops in club factory.. After a few days, it sent me a msg that item is not available and we soon will refund the money.. It's gng to he a month over.. Bit still i didn't get my refund back.. I login through guest account.. I can't even able to contact them.. Very bad.. Very bad.. Plz don't believe club factory.. It's all a trap of grabbing our money...

Aug 1, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

Club Factory Customer Care's response Dear,
Please send us the order number. Then we'll check it for you. Thanks for your support.

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Address: Lucknow, Uttar Pradesh, 226010

[club factory] we're sorry but while processing your order so28384641, some items are no longer available. A refund of inr702.4545 has been issued to your account balance. You may withdraw your balance in club factory app. Alos, to compensate your loss we've put a rs.30 coupon in your account.

But since, i made the order through guest user using web app so where can i find this replacement?

Aug 2, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Club Factory Customer Care's response Dear,
Sorry for the misleading by the message. It is a message sent by the system automatically. Actually the refund will be issued to your original payment account by which you made payment, since your order is a guest order. Your refund has been issued on[protected]. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-10 working days. Please pay attention to your account activities. Your patience is highly appreciated.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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S

Skohli

from Delhi, Delhi

Jun 27, 2018

SO26228769 this my order no. Received with mail n I m unable to fetch the details about it's shopping or anything whereas I have paid full amount through paytm. I took no. From Google n was unable to contact if I won't be able to get product return my amount.

R

rashminr

from Noida, Uttar Pradesh

Jul 24, 2019

i ordered iron man sunglasses from guest mode through web but when i received my parcel its right hand side handle was broken which not in a condition to wear. And now i am unable to return it.

so either you take it back or exchange it as soon as possible. I am really got disappointed from your service this time because it never happened with me from your side. i already wasted my 20 days for receiving my parcel and when received this happened

regarding refund on guest account - Comment #3494761 - Image #0

rashminr's reply, Jul 24, 2019

my order no. is SO116211751

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Address: Kolkata, West Bengal, 700105

Website: Club factory

I bought a t-shirt from club factory and i found that the quality of this product is too worst and there are lots of cuts and open stitches according to this type of product cost is too high i raised request for return product but still they can't response and in app show shipping. Yaar almost you take lots of time now it's more than 1week how is your management it's too frustrating.

Jul 30, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Club Factory Customer Care's response Dear,
Normally our courier will pick up your return parcel in 2-3 working days if it shows 'Pickup Requested'. If there is no one to pick up your return parcel, please send a screenshot of the return request page with the order number to [protected]@fromfactory.club. Then we'll check it for you.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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Address: Nagpur, Maharashtra, 440025

Website: www.clubfactory.com

Hi I have ordered a set of bags from club factory I got this parcel y'day dated 25th June. As soon as I opened it, we found one bag damaged and another's buttons are not working . When asked the club factory ppl for the return of item they offered me a compensation of 1$ and said to keep the bags but when I refused they didnt reply. I didn't get any reply till date .When I try calling they didn't connect me to the customer care executive . Again I tried to the Delhi headquarters so they asked me for a card no. For a transfer of payment account no is needed and ifsc code I refused to give any card no and asked them to refund on paytm so they refused. It can clearly be asserted that this a fraud company. It is request to take strict actions against the company and my refund of money they can take there bags. I just want my money back. It is requested to consider this request.

+2 photos

Aug 6, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Club Factory Customer Care's response Dear,
Sorry for the trouble. Normally our app support team will make reply within 24 hours. Please back to that chat to check their reply. If they can not solve the problem for you, pleas send us a message with the order number to [protected]@fromfactory.club. Then we'll check it and work out a solution for you.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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J

Jyoti Pachauri

from Delhi, Delhi

Jun 27, 2018

Dear team,
I have made an order in the last May.but still not received my order and reason shown is order rejected by shipment service.
Order num- SO24399724
Kindly deliver my order ...else make a refund .
Thanks and regards,
Jyoti

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Website: Club factory

Hi,

I am following since long regarding the order no so23165466 ordered from club factory. As per the return policy i currier the product through dtdc and its delivered to there office address and acknowledged with seal and sign. I provided all evidences to them but they are not at all entertaining and irritating, asking same question again and again.

Request you to please investigate the issues for necessary action.

Club Factory customer support has been notified about the posted complaint.

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Address: 391740

Website: Club factory

I order products of the rs.1144 and they canceled my order and i called in customer care their behavior was so rude and they are asking about my all debit card details and they can see my bank balance and they are asking about bank balance which i thought you people are not following ethics. Kindly request you to refund my money and please well train your customer care executive so they can talk nicely with the customer.

Club Factory customer support has been notified about the posted complaint.

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D

Dipika Parmar

from Mumbai, Maharashtra

Jun 26, 2018

I have ordered the gown but still not received order no is SO24408336 tracking no is[protected]. Please can you let me know. I need it very urgent.

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Address: New Delhi, Delhi, 110011

Website: www.clubfactory.com

We have placed an order worth 1213 rs in this site. We received it after 15 days. After receiving that it has very poor quality and worse metirial and it just shape of handbag that is it. So we decided to send return. When we click on return button it is showing 94 rupees extra for pick up.
I'm asking why extra money. There is no sites like this. They are putting poor quality products and if we select return they are charging extra money. Who's money that. It is just they are doing online fraud. Definitely this is a plan to steal our own earned money. Who are they to steal our money officially.
I don't want to lose my money. There is no description and no detail and all, they are selling products. Definitely this is online fraud.

I hope our government still supporting people. I need my full money refund.

Thanks
Staya
[protected]

+2 photos

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Address: Kottayam, Kerala, 686509

On june 14th, i have purchased a product from club factory. Ie, mini lipstick shaped shaving machine electric facial removal device.. But the product is not received. Very bad delivery. The site tells the business days are 2 to 3 days. But in this case the days extend to more than 1 weeks. My cash is also deducted from my account. Please reply to my questions and deliver the product as soon as possible. Order no so26636832

Club Factory customer support has been notified about the posted complaint.

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N

Ninoshika

from Mumbai, Maharashtra

Jun 26, 2018

I have ordered pant instead ihave received skirt and there is no response from customer care service when i am calling them

G

G. Bharathi reddy

from Mirialguda, Telangana

Jun 26, 2018

I have ordered my product on 11th June but I didn't received my product till now
I got a message that the product is out for delivery
After I didn't get any message or call about the product
What I supposed to do then?
Plz... Send my product or else money should be refunded

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