Club Factory Complaints & Reviews

Hello... i hve placed foir orders and had made the payment too through paytm last month and have not recieved even a single order...its saying that the products are returned...i didnt get a call nor products how did it get returned to club factory??? kindly send the order soon... i want to make a change in the given address and phone number too how should i do it?when i call the costumer care they say that we should contact u directly and...

I had ordered 2 pairs of slippers. And i received only 1 pair. Other one is missing. I had paid for both the pairs.
Date of order:[protected]
Order number: so27608431
Item 1- women's indoor cotton slippers - missing
Item 2- women's warm plush anti-slip slippers - received

Desired resolution: please send the missing item as soon as possible or please refund rs. 184.43...

I have been received my order on 20th June, almost after 20 days, that’s ok but I have raised a request for return the entire packet as the clothes are worst, n since last 15 days I am getting a same reply yes it wil b done... app is not friendly, people on chat are jus copy paste, and on calls have no knowledge.. I want my money which is stuck more than a month...

Dear sir

I have pay payment in advance but order not shipped till now. (Your order id is 201801041728341032574),

Order number so1135710

I am too tire due to not shipped order on time. I have filed complaint against fraudulence by club factory. Also cheating to us for advance payment then shipped order in his time.

You give me solution urgent and replay.

Thanks...

Daer All
I have ordered a sports shoe of Air company costing 1633.32/- ...Order No.S[protected] today, but by mistake i put wrong size that is 6.5(uk).I want the shoe in 7.5(UK) size...Can u plz change my size to 7.5(uk)
Kindly do the needful...either it is very long time taken process that I cancel it and again go for same order
I love the product...only size is to be changed...plz help & confirm me that my order is changed...

I really really want my order before 12 july 2018. After that i'll leave the town. Please help me with this i'm trying every way possible for this. And i don't know why clubfactory takes so many days. Anyway i'm requesting u to deliver my order before 12 july 2018. Its a humble request. Email me your reply plz and i'm expecting a yes for it. My order no. So28505730. Thanks....

My order no is so26825263.. From where i can track this? I didn’t receive any message after the confirmation msg of order... When will i receive it? Please send some messages about this on my registered phone no. You should make a way of tracking guest orders. I ordered on website, not on app... I didn’t find any way of tracking my order and i’m not getting texts from club factory so i’m little worried about this...

I am terribly disappointed with club factory and their service. I ordered for some jewellery and i got a completely different product and when i contacted the customer care they offered to refund me a small amount. The next time i order a set of earrings as shown in the picture and i receive only 1 pair of earrings... I feel cheated and i am goind to post this on my facebook that this site only cheats its customers...…....

This product is not like that which is showing in the photographs... the quality of product is very low.. product is made up of pu leather that is shown in website but this is not made up of pu leather. that's why i want to return this product..my order no is so27775318.. please submit my request to return this product i don't want that type of product....

I ordered for a product online in clubfactory. I paid for it through internet banking. My order was not placed but amount has been deducted from my account. I only have an sms of the amount debited from my account. I tried calling to customer care and the responses i got were harsh. He instead tried to get my debit card details. When i said i don't have a card he said that my money cannot be refunded. This is their customer care number [protected]....

This product is vry important for me to receive within 28 of jun, as this arrived on 26 of june whn i was nt present on that day even they didnt call me for confirmation of the products but i got the mail that due to no money the product is returned (What a fake reason)
If this type of things happened again and again with the customer they stop buying online with this website.

Kindly take actions....

I want to cancel my order. Its not because i don't like it but because i'm leaving the city before the arrival date. My order so28780708 is scheduled to arrive on 17th july but i would be leaving the city by 14th. So i want my order cancelled and my money refunded as sonny as possible. I really do love the product but these are times were you just have to cancel them....

I am a customer.. I put flip-flops in club factory.. After a few days, it sent me a msg that item is not available and we soon will refund the money.. It's gng to he a month over.. Bit still i didn't get my refund back.. I login through guest account.. I can't even able to contact them.. Very bad.. Very bad.. Plz don't believe club factory.. It's all a trap of grabbing our money......

[club factory] we're sorry but while processing your order so28384641, some items are no longer available. A refund of inr702.4545 has been issued to your account balance. You may withdraw your balance in club factory app. Alos, to compensate your loss we've put a rs.30 coupon in your account.

But since, i made the order through guest user using web app so where can i find this replacement?...

I bought a t-shirt from club factory and i found that the quality of this product is too worst and there are lots of cuts and open stitches according to this type of product cost is too high i raised request for return product but still they can't response and in app show shipping. Yaar almost you take lots of time now it's more than 1week how is your management it's too frustrating....

Hi I have ordered a set of bags from club factory I got this parcel y'day dated 25th June. As soon as I opened it, we found one bag damaged and another's buttons are not working . When asked the club factory ppl for the return of item they offered me a compensation of 1$ and said to keep the bags but when I refused they didnt reply. I didn't get any reply till date .When I try calling they didn't connect me to the customer care executive...

Hi,

I am following since long regarding the order no so23165466 ordered from club factory. As per the return policy i currier the product through dtdc and its delivered to there office address and acknowledged with seal and sign. I provided all evidences to them but they are not at all entertaining and irritating, asking same question again and again.

Request you to please investigate the issues for necessary...

I order products of the rs.1144 and they canceled my order and i called in customer care their behavior was so rude and they are asking about my all debit card details and they can see my bank balance and they are asking about bank balance which i thought you people are not following ethics. Kindly request you to refund my money and please well train your customer care executive so they can talk nicely with the customer....

We have placed an order worth 1213 rs in this site. We received it after 15 days. After receiving that it has very poor quality and worse metirial and it just shape of handbag that is it. So we decided to send return. When we click on return button it is showing 94 rupees extra for pick up.
I'm asking why extra money. There is no sites like this. They are putting poor quality products and if we select return they are charging extra...

On june 14th, i have purchased a product from club factory. Ie, mini lipstick shaped shaving machine electric facial removal device.. But the product is not received. Very bad delivery. The site tells the business days are 2 to 3 days. But in this case the days extend to more than 1 weeks. My cash is also deducted from my account. Please reply to my questions and deliver the product as soon as possible. Order no so26636832...