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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 225

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I
Ibandari Lang
from Rangapara, Assam
Jun 25, 2018
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I would like to cancel my order asap as i realised i don't need them now..In the future I will surely buy items from your site when required...it would be kind of you if you look after this matter asap.Thank you
Order number-SO28258143
For the other customers -i would like to tell all my dear fellows to shop from this site as it provides the best possible products.
Club Factory customer support has been notified about the posted complaint.
Jun 25, 2018
Updated by Ibandari Lang
When do I get the respond????
I had given my order on 2nd June but my products are not delivered till now.
Now the date is 26 June.
You should give attention towards product delivery.Same status is shown from many days.
Nothing is updated.
Plz tell me status of my products.

cancellation of order - Comment #3139495 - Image #0
Products are not worth..
You selling goods in 120 which is worth 20 -30...
Frauds
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    A
    Amita Narwal
    from Hisar, Haryana
    Jun 25, 2018
    Resolved
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    Resolved

    I got a wrong persal i contact on costmercare no. He says to refund payment, payment is not refunded as well the money in my account has been detected plzzz solve my problems other wise i hv to take an action plzzz so it out, they snd me codes nd to much irritated me, plzzzx refund my money which has been detect from my account or credit card, very irritating for me
    Jul 27, 2018
    Complaint marked as Resolved 
    Club Factory customer support has been notified about the posted complaint.
    Verified Support
    Jun 25, 2018
    Club Factory Customer Care's response
    Dear,
    Please send an email to [protected]@fromfactory.club. Then we'll check and solve the problem for you.
    After the problem is solved, please give us a 5-star comment here. Thanks for your support.
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      P
      puspa200
      from Kolkata, West Bengal
      Jun 25, 2018
      Resolved
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      Resolved

      My order number is so25429963.
      I have ordered 5 products out of which 2 products can not be used even a single time and they will not cost even 10 rs for which they have charged approx 150 rupees. Rest of the product are ok type but does not worth the cost. I want to return them. For which they are asking 90 rs per package if they arrange courier facility to pick up.
      My question is why we need to pay any single rupee if we are not getting anything? Cf should arrange pickup facilty free of cost
      Jul 26, 2018
      Complaint marked as Resolved 
      Club Factory customer support has been notified about the posted complaint.
      Verified Support
      Jun 25, 2018
      Club Factory Customer Care's response
      Dear,
      Sorry for the trouble. If there is no wrong or damaged item sent, then you need to bear the pick up fee. If there is wrong or damaged item sent, please send a email with the photo of the item to [protected]@fromfactory.club. Then we'll check it and work out a solution for you.
      After the problem is solved, please give us a 5-star comment here. Thanks for your support.
      Delivered item is not up to standard
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        T
        Thripthy Aneesh
        from Bengaluru, Karnataka
        Jun 25, 2018
        Resolved
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        Resolved

        Hello, i have ordered a product through club factory.. I got a wrong size from the team
        And i have requested a return pickup, ts been 20 days am following up with the chat team they were saying my product will be picked within 2 days.. But its not happening.. When i called the customer service they were saying plz deal with the chat team and they were not also helping..
        Jul 26, 2018
        Complaint marked as Resolved 
        Club Factory customer support has been notified about the posted complaint.
        Verified Support
        Jun 25, 2018
        Club Factory Customer Care's response
        Dear,
        Our app support team will solve the problem for you for sure. If they can not solve the problem for you, please send an email to [protected]@fromfactory.club. Then we'll work out a solution for you.
        After the problem is solved, please give us a 5-star comment here. Thanks for your support.
        i have been following up with for 20 days with app team., They are not helping me
        I had ordered a necklace and on opening the packet it was found to be damaged. Other articles like apparels were also of poor quality n fitting... Extremely unhappy with the service. Would never make a mistake of purchasing again with club factory
        I ordered glowing stars (O. No. SO[protected] from club factory on 31st July. Today is 9th July still not received it...
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          A
          Ashish Phule
          from Pune, Maharashtra
          Jun 24, 2018
          Resolved
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          Address: Pune, Maharashtra, 411028

          Dear team,

          Amount not refund to my account.

          [club factory] we're sorry but while processing your order so26184552, some items are no longer available. A refund of inr 807.5392 has been issued to your account balance. You may withdraw your balance in club factory app. Also, to compensate your loss, we've put a rs.30 coupon in your account.

          Regards
          Smita phule
          [protected]
          Jul 27, 2018
          Complaint marked as Resolved 
          Club Factory customer support has been notified about the posted complaint.
          Verified Support
          Jun 25, 2018
          Club Factory Customer Care's response
          Dear,
          The refund has been issued to your app balance. You can transfer it to your bank account in the app balance page. Please check it.
          After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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            M
            msanaullah9
            from Belgaum, Karnataka
            Jun 23, 2018
            Resolved
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            Resolved

            Address: Lucknow, Uttar Pradesh, 226016

            Please help me. I ordered a dress on june 11 and without any notification of delivery it returned back on 20 june 2018. The reason showed 'out of stock'. What i got is the refunded balance in my club factory balance. I withdraw it to my bank account but i didn't receive any money. Refund id is sor[protected]. Order number is so27296177. Please help as soon as possible. Please. My refunded amount was 10.88 usd (738rs)...
            +1 photos
            Jul 25, 2018
            Complaint marked as Resolved 
            Club Factory customer support has been notified about the posted complaint.
            Verified Support
            Jun 24, 2018
            Club Factory Customer Care's response
            Dear,
            Sorry for the trouble. We are solving the problem for you by email.
            After the problem is solved, please give us a 5-star comment here. Thanks for your support.
            Tracking no:[protected]

            On may 20th i have ordered a product. But the thing is not yet delivered to me. And while tracking it shows the product was delivered on june 13th. I don't know where they have delivered the product...

            app wallet balance not receive in my account - Comment #3138173 - Image #0
            I order a dress but it got cancel because out of stock, now the problem is they refund my money in the app wallet but I don't want to purchase anything.. the customer service says to withdraw but in my app it' is not showing any withdraw option kindly help

            app wallet balance not receive in my account - Comment #3156527 - Image #0
            Hello I'm order something but my balance for next order is 0
            i have 0.01 USD in my cf wallet.. but when i'm ordering a product.. they doesn't show me the option where i can use the wallet balance. So Please refund my money into my bank account..

            app wallet balance not receive in my account - Comment #3230319 - Image #0
            app wallet balance not receive in my account - Comment #3230319 - Image #1
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              R
              Rmunjal
              from New Delhi, Delhi
              Jun 23, 2018
              Resolved
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              Address: Panipat, Haryana, 132103
              Website: The Club factory

              It is regarding a refund with reference id sor338050. First of all 2 times club factory cancelled my account saying out of stock which i feel is their game of stoxking people's money for few days. Then, they generated the refund to my paytm account. I can not see that refund yet and seen so many such compaints. The amount is approximately inr 7500 which is not a less amount for me to sit back and let club factory stole this amount. I even can't see all details on club factory page. Seriously auch a worse site that it is becoming a task to gwt your own money back. I would request a reply and assurance of my money back at any cost.
              +1 photos
              Jul 27, 2018
              Complaint marked as Resolved 
              Club Factory customer support has been notified about the posted complaint.
              Jun 23, 2018
              Updated by Rmunjal
              Other order details. The whole online page is filled with customers complaining about the money refund. Request you to please understand that this is a huge amount and refund should not be missed

              Verified Support
              Jun 24, 2018
              Club Factory Customer Care's response
              Dear,
              Sorry for the trouble. The refund has been issued to your app balance. You can transfer it to your bank account by yourself in the app balance page. Please check it.
              After the problem is solved, please give us a 5-star comment here. Thanks for your support.
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                V
                Vandy Bihani
                from Nokha, Rajasthan
                Jun 23, 2018
                Resolved
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                Address: Bikaner, Rajasthan

                I was supposed to receive my product on 20th June 2018 n I haven't received it yet on 23rd June 2018 I called customer care services provider and he said that product will be delivered on 22Nd june but I haven't received it yet and unlikely the app shows that product has delivered on 20th June. Information provided by club factory's application and customer care is different. I have neither received the payment nor the refund. I need my order soon or I want refund. I am extremely disappointed by club factory's service.
                Jul 26, 2018
                Complaint marked as Resolved 
                Club Factory customer support has been notified about the posted complaint.
                Verified Support
                Jun 24, 2018
                Club Factory Customer Care's response
                Dear,
                Please send us the order number. Then we'll check it for you. Thanks for your support.
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                  T
                  Tejas Shinde
                  from Hadgaon, Maharashtra
                  Jun 22, 2018
                  Resolved
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                  Address: Nashik, Maharashtra, 422010

                  Plz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so27847614 plz try to understand my problem, i really liked ur product, but now i am not interested to buy, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order
                  Jul 30, 2018
                  Complaint marked as Resolved 
                  Club Factory customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 24, 2018
                  Club Factory Customer Care's response
                  Dear,
                  Our app support team have canceled the order for you as you requested.
                  After the problem is solved, please give us a 5-star comment here. Thanks for your support.

                  please cancel my order
                  the order no. is SO38667853
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                    S
                    from Delhi, Delhi
                    Jun 22, 2018
                    Resolved
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                    Resolved

                    My order number is SO26804059 and my order got delivered before the expected delivery date and I wasn't available to collect it and it was cancelled by the delivery man. Now I am continuously messaging them and calling them for the refund but they are giving any reply.I hope my problem will be resolved asap because it is a very important order and this was my first order from club factory and if it not resolved then maybe I won't be able to trust them again.
                    Jul 26, 2018
                    Complaint marked as Resolved 
                    Club Factory customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 24, 2018
                    Club Factory Customer Care's response
                    Dear,
                    We have sent an email to the courier to inform them about your available time. If possible, they'll arrange the delivery again after 2nd, July.. If the order is failed to be delivered to you, we'll make refund for you.
                    After the problem is solved, please give us a 5-star comment here. Thanks for your support.
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                      N
                      Nupur22
                      from Pune, Maharashtra
                      Jun 22, 2018
                      Resolved
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                      Website: Club factory

                      I ordered the some items from club factory worth rs.586.65 on 21st may 2018. The expected delivery date was 8th june. However neither i received my order, nor i got my refund from club factory. I have raised so many complaints in club factory regarding this issue, to which they just say that they have not got their courier back. But since its their fault only that they were not able to deliver it to me, why should i be waiting for their products to reach them. Firstly, they did not deliver my product, and then they are just bluffing that the courier is in transit for return to them. Club factory is a fraud firm that is running, one should take strict actions against this firm who are looting and cheating the customers.
                      Jul 31, 2018
                      Complaint marked as Resolved 
                      Club Factory customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 23, 2018
                      Club Factory Customer Care's response
                      Dear,
                      Please send us the order number. Then we'll check it for you. Thanks for your support.
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                        M
                        Mousumi Terangpi52
                        from Palasbari, Assam
                        Jun 21, 2018
                        Resolved
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                        Resolved

                        Please help me. I ordered a dress on June 14 and without any notification of delivery it returned back on 20 June 2018. The reason showed 'out of stock'. What I got is the refunded balance in my club factory balance. I withdraw it to my bank account but I didn't receive any money. Refund ID is SOR[protected]. Order number is SO26608059. Please help as soon as possible. Please. My refunded amount was 8.83 USD (596rs).
                        Jul 24, 2018
                        Complaint marked as Resolved 
                        Club Factory customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 23, 2018
                        Club Factory Customer Care's response
                        Dear,
                        The refund has been issued to your app balance. And you can transfer it to your bank account in the app balance page by yourself. Please check it.
                        After the problem is solved, please give us a 5-star comment here. Thanks for your support.

                        Trying to track my guest order but not able to get any link for tracking.
                        I have return the product and it was successful pick up and I haven't receive my balance yet
                        Hi i have ordered one shirt using club factory app but unfortunately that shirt size was small so i returned, shirt cost would be 1300rs but still that amount has not been refunded. I bought it via cash on delivery how & when they will refund. Order id:[protected]

                        I withdraw my club factory balance but I didn't receive any money in my bank account - Comment #3283469 - Image #0
                        Please help me. What I got is the refunded balance in my club factory balance. I withdraw it to my bank account but I didn't receive any money.withdrawl ID 4123SMVmQDi7RfaU6WRGeIfMx .help as soon as possible. Please. My refunded amount was 8.11 USD (574.55rs).
                        Today I have received my refund to my account I'm trying to withdraw but the verification code is not comming to my phn what to do now
                        I am trying to withdraw my refund amount (from Club factory Balance to my bank account or paytm wallet)but every time it say withdraw failure. What should I do now..

                        Tried both ways Paytm as well as through Bank. Its not working.
                        I am trying to withdraw my refund amount (from Club factory Balance to my bank account or paytm wallet)but every time it say withdraw failure. What should I do now..

                        Tried both ways Paytm as well as through Bank. Its not working.
                        Club factory withdrwal my amount from my bank account and can't get my money back its 5000rs. I want my money back and can't delivery my product after expected date
                        I ordered a saree SOR[protected]
                        .. while placing order I give different address.my working address I like to give my home address..so that cancelled the product ...I pay through card...but still I didn't get my refund back...
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                          K
                          Krishna JS
                          from Mannarakkat, Kerala
                          Jun 21, 2018
                          Resolved
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                          Resolved

                          Address: Thiruvananthapuram, Kerala, 695011
                          Website: m.clubfactory.com/product_list

                          I had made a guest order in club factory. My order no is so26590800.. Now i am not able to track my order.

                          It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

                          Pls help me out to track my order.

                          Thank you.
                          Jul 23, 2018
                          Complaint marked as Resolved 
                          Club Factory customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 22, 2018
                          Club Factory Customer Care's response
                          Dear,
                          Your order is in transit now. Here is the latest tracking info for your reference. Normally you will receive it in 5-6 days. Since you ordered as a guest, the order info won't be showed in your account. You can click 'Search Guest Order' on our website to find your guest order.
                          After the problem is solved, please give us a 5-star comment here. Thanks for your support.

                          I had an order of vegetable basket but I have received broken basket, please return the same ASAP.
                          Hi'
                          I received damage items and i wish to return by india post when i track it show that my returned order is delivered on 11th June, 2018 to Club factory Noida uttar pradesh but till now refund still pending so my request is please check and refund my money as soon as possible.
                          I want to return few items as they are not upto the mark. I am trying to raise a return request since 4 5 days but not able to do it. I have tried taking help from app support they are not replying properly. do the needful asap
                          Order no. SO25665297
                          Myself hemlata.i ordered one dress through club factory as a guest order but I returned that product as that was not of a good quality .they told me they refunded my amount on 7.7.2018 but till now I did not get my refund amount.I asked to bank details told me they did not get any refund request from ur end.my order no is S[protected].please help me.i am suffering from past one month plz
                          Rupali Sarwan's reply, Aug 29, 2018
                          How do you return that product as a guest order. Kindly, share with me.
                          How to return the product as a guest order.
                          Order Number: SO43628211
                          ORDER NUMBER: SO46991844
                          Didn't get any message about delvery date even i can't track my order. I'm worried for my order, i have already paid money online. Please give me some details
                          Hi,

                          I ordered a sling bag from club factory. I was guest user when I ordered. My order number is SO49498339. I have created a account with same email id but i can't track my order. It was not showing in my order list.
                          How can I track it? Please link my order to my account.
                          How to return the product as a guest order.
                          Order Number: SO[protected]
                          Hlw I ordered a Bluetooth headphones and I paid money online by guest order bt after my money deducted I didn't get any order no or confirming email plz help me i paid u money

                          tacking guest order in club factory - Comment #3611522 - Image #0
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                            S
                            Smridu04
                            from Bengaluru, Karnataka
                            Jun 20, 2018
                            Resolved
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                            Resolved

                            Address: 400709

                            Club Factory is a E commerce website which take away your hard earn money and doesn't delivery product as they don't have any contact number it's really hard to talk to them.There is an chat system which is not mentioned as database because you raise a concern over there and every time random people come and give me same answer on which you already said that solution is not working. It's been more than 10 days i am talking to them to delivery my product but still my product doesn't seem to get delivery and i feel like i have donated my hard earn money to this fake website. My order number is - S[protected]. I have raised this concern earlier also but no action was taken neither from Club factory nor Consumer Complaints. in fact my account was deleted.
                            Jul 24, 2018
                            Complaint marked as Resolved 
                            Club Factory customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 22, 2018
                            Club Factory Customer Care's response
                            Dear,
                            Sorry for the trouble. It seems that there is something wrong with the delivery. We have sent emails to the courier to let them deliver the order again. If the order is failed to be delivered to you, we'll make refund for you. Please back to our app support chat to check the result after 5-6 working days.
                            After the problem is solved, please give us a 5-star comment here. Thanks for your support.
                            Jun 22, 2018
                            Updated by Smridu04
                            I am Sorry to tell you that I am talking with your App Support Chat from more than 10 days and I didn't find it helping. Random People give random reply.They are not for help honest Reply from me.
                            I have really very disappointment on that.
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                              C
                              chapaneri
                              from Surat, Gujarat
                              Jun 20, 2018
                              Resolved
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                              Resolved

                              Address: Surat, Gujarat

                              I have an order 1 baby rampor of rs.491.6376 on 31st may. at that time i got message that order is confirmed ..after 4 days again i got message that the product is not available in stock, and amount what you have paid for that, it will be return in your account within 3-10 days...but till now i dint get my payment back...so i request you to do the payment as soon as possible. attaching the messages which i received
                              +2 photos
                              Jul 23, 2018
                              Complaint marked as Resolved 
                              Club Factory customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 22, 2018
                              Club Factory Customer Care's response
                              Dear,
                              Sorry for this issue. After checking with our financial dept., your refund has been done on[protected] and it should have been settled in your original payment method. Here is the refund report for your reference. If you have not received the refund, please kindly check and confirm with your bank. Thank you so much.
                              After the problem is solved, please give us a 5-star comment here. Thanks for your support.

                              Anoop this side i ordered a tshirt the order number is MCE[protected]N in large size but i got it in XL side so kindly replace it as soon as possible.
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                                A
                                Amruta Bhaleraoo
                                from Pune, Maharashtra
                                Jun 20, 2018
                                Resolved
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                                Resolved

                                Address: 411023

                                When i will get refund

                                My ordere no is so20879934.
                                I had order 3shoes for 800 and did not rec single shoes neither refund. Club factory very bad. Why you can't take this things seriously everyone goes through lot of hardwork to earn single money from that money if we are trying to take usable things and if your not able to fulfilled our order then refund us at least it's been 2months now. Answer me.
                                +1 photos
                                Jul 22, 2018
                                Complaint marked as Resolved 
                                Club Factory customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 21, 2018
                                Club Factory Customer Care's response
                                Dear,
                                We are so sorry for this issue. The items in your order are all out of stock, though we have tried our best to restock them. Thus, we have to cancel the order for you. And the related refund has been done to your original payment method. Normally you will receive it in 8-20 days. Please check your account activities. Sorry again for the trouble. You are more than welcome to place a new order with similar items with us. Thanks for your understanding.
                                After the problem is solved, please give us a 5-star comment here. Thanks for your support.

                                My track no is[protected], my order still I am not receive, pls check where was my order. My mobile no is [protected]
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                                  A
                                  artisawant
                                  from Mumbai, Maharashtra
                                  Jun 19, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400033
                                  Website: Club factory

                                  My return request order number is SO24521230 which had been received by me as on 15.06.18 but I didn't like the product I request for return my return Id is SON[protected] which had raised on the same day even if your courier person (ecom express)didn't come for pickup i got message as on 15.06.18 reverse pickup has not been picked up plz call centre so I called there they didn't give me proper response. This is really disappointed me. Club factories service center is also not giving proper response.
                                  Jul 22, 2018
                                  Complaint marked as Resolved 
                                  Club Factory customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 21, 2018
                                  Club Factory Customer Care's response
                                  Dear,
                                  Sorry for the trouble. We have sent the info to our return center. They'll check it and arrange pick up service for you ASAP. If there is no one to pick up your return parcel, you can also courier the item to the following return address:
                                  Here is the return address: 
                                  Return Address: 
                                  CLUBFACTORY INDIA PVT LTD (Return Center)
                                  G45,  FIRST FLOOR,  SECTOR 6,  NOIDA,  UTTAR PRADESH 201301

                                  According to our return policy,  you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay. 

                                  The refund will be issued to your original payment method in 8-20 working days from the day we receive your package. Thanks again for shopping with Club Factory.

                                  After the problem is solved, please give us a 5 star comment here. Thanks for your support.
                                  The order is taken back undelivered by your representative. And it is 2 months that you are not making refund of my money. Please check the money refund service for these items.
                                  Order SO15725682
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                                    Please please
                                    from Imphal, Manipur
                                    Jun 18, 2018
                                    Resolved
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                                    Resolved

                                    Address: 797002

                                    I ordered the product on last week of april, which was delivered to me on may but i returned the product on the same day because they delivered me the wrong shoes. Now it is more than a month that they have not refunded me my rightful money. Please don't play games.. I want my money back. This is not a joke... We hope that i will receive my money at the earliest. Please return my money back.
                                    Jul 20, 2018
                                    Complaint marked as Resolved 
                                    Club Factory customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 19, 2018
                                    Club Factory Customer Care's response
                                    Dear,
                                    So sorry for the inconvenience,  we can’t find your order,  could you tell me your order number? So that we can help you as soon as possible. Please try re-star 5. Thanks.
                                    My order number is S[protected]
                                    I am losing patience with Clubfactory. It is a small amount still it is my money. I didn't just get it. Give me my money back please.
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                                      Kim Yunji
                                      from Imphal, Manipur
                                      Jun 14, 2018
                                      Resolved
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                                      Resolved

                                      Address: 797002
                                      Website: Club Factory

                                      I had ordered pair of shoes by 1200 rupees from club factory... And was delivered wrong shoes... Which did not even match the shoe i had ordered... I even returned the product and asked for refund from the company and it is more than a month now that i have not been refunded. Please i beg of you to kindly refund it at the earliest. Item i. D is sbo[protected]n.
                                      Jul 16, 2018
                                      Complaint marked as Resolved 
                                      Club Factory customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 15, 2018
                                      Club Factory Customer Care's response
                                      Dear,
                                      Please send this issue with the order number to our mailbox: [protected]@fromfactory.club. Then we'll check it for you.
                                      After the problem is solved, please give us a 5-star comment here. Thanks for your support.
                                      Dear Friends be careful about this bloody fraud company, I ordered shirt from clubfactory i got it after a week but size is big.

                                      When i called customer care number [protected] they are asking for CARD NUMBER, EXPIRY DATE AND CVV FOR refund so please be careful.
                                      Club Factory Customer Care's response, Jun 15, 2018
                                      Verified Support
                                      Dear,
                                      The number 7257958701 is not our contact number and we won't ask for your privacy bank details. Please do not trust the hotline numbers on the others websites. You can find our contact number on our app as follow: Account>Call Customer Service. Thanks for your support.
                                      Hii
                                      my name is pravesh, my brother puneet ostwal orderd a wireless earphones from your site but we recived only box and and product is not in the box.
                                      I am called at this no. [protected] bt your worker give me negetive response.he asked about my debit card no.
                                      pravesh51199's reply, Jun 10, 2018
                                      my order id is SO24060413
                                      Do not refund my money nd refund k name PR loot rhe ho ky mtlb refund denge JB tumhre account m 5000 rs honge or wo bi ap log k chkr m chle jate h km se km Kam toh dang se kijiye apna nd hmra pese return kijiye

                                      wrong shoe - Comment #3131698 - Image #0
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                                        Kyss
                                        Jun 13, 2018
                                        Resolved
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                                        Hello so i just ordered few maternity dresses in this online shopping and im so stupid for ordering first before reading some reviews, so since i read all the reviews and there is no good feedback not even one. I want to cancel all my order and i try to contact them in all ways but god damit they are not # responding. This online shopping is giving me stress and # headache.
                                        +1 photos
                                        Jul 16, 2018
                                        Complaint marked as Resolved 
                                        Club Factory customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 14, 2018
                                        Club Factory Customer Care's response
                                        Dear,
                                        We are sorry for the bad impression caused by negative comments. Club Factory is a young and growing team dedicated to providing good products and service to our customers. We have a lot of customers all over the world, and most of them are regular customers. We cherish every order. Hope you can give us a chance.
                                        If you still want to cancel the order, please send the order number with the reason for cancellation to our app support chat. They'll cancel the order for you.
                                        After the problem is solved, please give us a 5-star comment here. Thanks for your support.
                                        I was ordere chain and made successful payment for that amount is debited from account it show me successful payment after 2 hour they show payment failed, please help me to track payment and my order else cancel my order refund my amount.
                                        Order No.SO22964133 I want to return this product
                                        After 1 month period neither i receive product nor refund
                                        My oder number is SO25228663. It was a nearly 30 sets of ear ringsas shown but only a set o[censored]gly earrings was delivered. It was just a fraud.. .. Image of earring which i got is also shown

                                        human I need help - Comment #3133547 - Image #0
                                        human I need help - Comment #3133547 - Image #1
                                        I Have Canceled My Order (SO[protected]... Please Refund me...

                                        I have Not Satisfied With your Product
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