Club Factory Complaints & Reviews

I placed an order of an earring set today but was unaware of the cod charges on club factory! It's so high! So i wanted to cancel the order but never found any cancellation button as it's available on other shopping sites and apps. So i contacted the the support center but of no use. They say it's cancelled but i don't see it going out of my order list! Please help me! Once it is shipped it won't be cancelled! Please! I don't want that item. The order number is so24651084

I have a order named sonal agrawal
Aprox 25 days ago
We have not rcv any courier.
I call in indian post, gati, club factory help center but nobody tells actual information about my courier plz help me to receive the courier as soon as possible. After few days i m going to out of town and it's very urgent to receive before that so plz help me sir/mam.

On 02/05/2018 done a payment through paytm to buy cloth item no: cbs[protected]n order no: so24672996 worth rs.645.41and the account debited. Finally got a mail that the payment is failed. I want that transaction to be done. Please be kind enough to rectify the problem why my payment failed and where my money has gone?

I want this failed transaction to be done or else please provide refund facility.

Kindly look into this on priority.

Thanking you.

I want to return item no. Ssl[protected]n from my order no. So23307209 as the size doesnt fit me. The club factory app does not show the return option. I have been messaging the service centre but no proper response from them. I want a bigger size of the same item. The club factory does not have pick up facility like amazon of flipkart. The order was deliveted to me yesterday. The club factory app doesnot highlight the return option. Thats really pathetic.

Hi,

I have placed an order on 12th may, 2018. At first, the tracking details showed the items were to be delivered on 24th may, but it did not happen. The reason being displayed is "part of your order from factories is delayed".
Now the delivery date got changed to 30th may, 2018. Today is 1st june and i still haven't received my order. I have tried to communicate with the customer care, but their number doesn't work. Also i have sent messages on facebook messenger, but to reply.
Will i ever get my order delivered?

Ps: order number so21601215

I want to cancel my order and want refund money.
Order number: so24101577
Order date:-29th may 2018
Order amount:- rs. 1029
Kindly resolve it asap.
This order contain 2 products ine is t-shirt and another one is wrist watch.
Kindly accept my request for cancellations of my order.
I want to cancel my order because i had ordered wrong items and it is no longer required.
As order date is 29th may 2018 so kindly cancel my order and proceed to refund process. I had paid rs. 1029 for this through net banking.
Kindly accept my request.
Thanking you

Dear concern,

I have ordered some items from club factory. Even i have ordered fisrt time and money got deducted but order not placed. Again i make the payment and got the sandle, which was good. I also received my refund after so many follow ups on mail. Again after seeing sandle good, i ordered 3 items when tried for payment from kotak credit card, it has been deducetd from the card but at club factory end it shows transaction failure.

Please help to get it resolved.

Regards
Prachi
[protected]

Hey club factory,
This is my second complaint like how long will i have to wait for the refund because there is not a single information updated the courier was delivered to the company on 15 may guess it's already been 15 days yet there is nothing shown in the app it is a long sleeves hoodie - rs1745

Company - prime express
Order number-so18932428
Return id-son[protected]

I've given all the necessary details earlier too and i've followed all the cautions u guys gave... I have been waiting patiently yet no action taken... I need my refund asap please.

Hi Team,

I ordered 2 items from Clubfactory.in but the product is not getting delivered on the delivery date... it exceeds more 20 days. so i initiated return for that product and i want refund.

but till now i didn't get any updates from customer care. neither they updated me nor they picking up the calls.

Please help me to get refund.

Thanks .

Regrds,
Ranjana Chakraborty

Ive ordered an item on 7th May. Order no S[protected]. The expected deliveey date was 25th may. Still ive not received any product or even show cause call. I want my money back or my order. This type of service is not xpected. Hope ill get my order soon. And waiting for your positive response. If it is not possible to deliver my order than take initiative to refund my money.

I made a purchase of 4 items on 24th march and was charged twice for the amount 2237.11 to which i complaint my bank and they assured that one of the amount will be credited back. After receiving products i found 3 products not suitable so i returned it and on 16th april i received a mail from you about the refund amount of 1509 which will be credited back in 5-10 working days and till date it's not refunded. I am following up with support and recently they are talking about chargeback which is the one of the amount i was charged i do not understand as to how the process is followed.in name of customer satisfaction it is absolutely pathetic. How do i get my refund now

Dear consumer court officer:

On [may 18 2018], i bought a [chinese wind chinese flax 2607-4 tang suit men's trousers middle aged and long sleeved shirt suits worth inr1277.97 (Item no. Mci[protected]n) & brand men briefs slim convex appeal sexy underwearworth inr212.66 (Item no. Xxx[protected]n)].
I made this purchase online on club factory app on 17 may 2018 05:56 pm indian standard time (Order no. So[protected] & (Tacking no.[protected].

Unfortunately, i have recived only one product worth inr212.66 (Item no. Xxx[protected]n) on 26 may 2018 and they have charged inr1490.63 on my debit card.
[i request you to help me regarding this issue. Please help me to get my money back for your reference i am attaching pics of the packet i've received ].

I look forward to your reply and a resolution to my problem. Please contact me at the above address or by phone [+91-[protected]]

Sincerely,

Vinay uniyal
_

​​contact no:- +91-[protected]
Whats-app:- +91-[protected]

Hi, my name is tripti. I orderd on dress worth rs 394.04 and then paid 100 for delivery. When i received the dress it was of very low quality. Then for returning i again paid 150 to courier service because club factory has no other way of returning the product. They asked for my account details n by mistake i gave a wrong ifsc code. They corrected me n i gave them the correct details. They asked for almost 20 days to refund and i gave them that. Now it has been almost one n a half month and they are not refunding. And one more thing they will only refund the amount of dress not the money i wasted on courier and delivery charges. Other companies pay all the amount. Please take the action against them asap.

On 14th may 2018 i have ordered mesh see through sheer club wear party blouse whose item no. Is cto[protected]n of rs.216.38. The order no. Was so21864031 and its tracking no. Is[protected]. My order arrived at my place on 25th may 2018 at around 3:00 pm. The salesman asked for the delivery charges also which were not mentioned to me at the time i was placing the order but i gave the delivery charges also and my total bill was of 318. I tried the dress but i was not comfortable in that so i made up my mind to return it. I opened the club factory website but i forgot my password so i clicked on forgot password and the site said they will sent an email on my registered account to reset the password but no email from there side arrived. Then i called up on one of the no. Provided for the customer care and the no. Is [protected] this. One of there representative amit shah picked up my call and i told him to refund my money and take there product, that person then asked for my bank account no. And he told me that the refund will be generated on your account only. That person asked my account no. And asked that give me the otp also. I am new to such things so i provided my otp also to him and that person has debited rs. 1999 and rs. 499 from my account. When i asked about this from him then he said your money will be given back on 26th may 2018 till 2:00 pm..
The site is totally fake, they have taken out money from my account by the means of fraud and they have also done breach of trust. Many other customers have also complained about such issues with them.

I am unable to login in club factory though i have a workibmng account and i even have my oreders yet to be delivered and i am not even able to have my password recovered. My number is shown as not registered though i have registered it and have oredered many things but now i am unable to login from my number it states that *this number is not yet registered* please revert back soon as i have to return an order within 9 days.

My shipment awb[protected] is not yet delivered. The personnel had called me last week thursday (17th may'18) for the delivery of the dress. That day i wasn't in office and had asked him to come and deliver it the next day. Till day i haven;t received any calls with regards to the delivery

I have been trying to contact on the number ([protected]) provided on the sms for past 4 days. The only message i am getting is - "the number you are trying to contact is riding, please call back later."

Please help with the delivery of my dress

Purchased fast track watch combo from this time machin99, i recevied order, item worth is 1280 but i get watches not even worth of 100 rs and have different brand, its too local quality watches,

Before ordering i could see return policy on website but now after product delivery i even didn't find anything to return it.

Please do need full, if you need any detail i will provide.

Thanks

I purchase watch (Men's leather business mechanical watch) on 11th may from club factory india pvt limited, i received the same damage watch on 23rd may watch - mirror was damage fully, the function of watch not in working condition,
Order - so21483864
Item - wat[protected]n
Hs code - [protected]
Product - men's leather business mechanical watch
I fully unsatisfied with the product, customer number was also given wrong,
[protected]

Hi,
I've placed the order of bag (So[protected] on 9th may 2018. It is showing that the product has been delivered at destination city bareilly on 18th may 2018 through gati courier but i didn't receive any product yet. I have been calling gati courier service since 18th may, they are saying the order is in bareilly godown only and will be delivered with a day or two. So today is 23rd, it's been 5 days.
Is this your services, it's pathetic.
Look into this matter and get the concerned resolved asap.

While shopping at club factory u see all products shinny and with huge discounts . Like a belt was up for 130 RS from 1000. But when I received the product it is not not worth 10 RS. Such cheap quality product. All products fake and no customs or any brand involved. Please refund my money or I will file a crimminal case. I have already returned your product .not even my maid will use such product. How are u on Google app store .