Club Factory Complaints & Reviews

I ordered for a pant and received some other size. I called the bloody customer care for exchange and they tell me i have to pay the courier charge to return back my product. After which they'll take 25 days to refund deducting 2% money. Why the # should i pay and loose my money again. I want my bloody refund. This is the worst website ever. If i don't get my refund, i'm gonna file a complaint

I have ordered 4items and its been half month already.. I ordered it for occasion thing. I seriously need my order as fast as possible... I got mail just a mins of ordering, that my order is confirmed and got sms that my order is being processed by factories too and a day later i try to track but cant track... Please let me know when'll i get my order? It so important to me and i need it soon.. Please kindly reply me asap!!
My order no: (So[protected]
Phone number:[protected]
Email:[protected]@icloud.com

The clothes i ordered were in unbelievably horrible quality, threads still hanging from multiple spots of the garment, and the material is ridiculously bad. Other than that, most if the items are not what i ordered, and they sent me two and three of the same "wrong" blouses. One of the item, coin purse, is bigger than shown on site, and another purse is damaged with large cut through it, almost severed all the way through.

My order # is: so17989796
Tried contacting them on the site, and also using social media, silence.

I think they are a scam company as i cannot even pull up my history on their site.

Club factory is actually stealing people s money charging the money through card and netbanking and other bank walllet.But not delivering any productand showing in my order as unpaid and the money already got deducted at the sametime from my credit card.when i have called the number given in their website which [protected].A guy received my call who is totally illetterate cant speak english at all asking me for my card no and expiry.
I have done the shopping online and paid it through my credit card and its been a long time i havent received any product yet.
My name is Shahbaaz and my order id for Club Factory is SO21228933.Plz take some legal action against the owner and this online fraud site.I will also take a legal action frommy end.We need to shut down this such a fraud site.
Everyone please dont do any shopping and be aware of this fraud website
I am sending my payment receipt along with the contact adress of the company please take a necessary steps to shut down this fraud website

Hello sir/ma'am i am vaishali i orderded a ring from club factory (www.clubfactory.com) and the product has been cancelled automatically and the payment has been done i want my casback i called to customer care of club factory they are fraud they said that your money back received in the evening and asking about some personal information when i told them that this is personal information why are you asking for this but they said this is the process of money back yet i did not received any amount. Order number: so21555248

I ordered few products from club factory. my order no. is SO18823140 . Total cost was 936.81rs.

Few things to note: Product quality is pathetic. some items had dent. in one paint was off. scratched. and the rest quality is really bad.

I initiated for return. they have asked to courier and said will pay the shipping if the fault is theirs. Ofcourse dent and scratches are not their fault so expecting shipping refund is consumers foolishness.

Forget about this. their website shows they have initiated refund of all the seven items but the msg that i received says only partial refund has been initiated. their so called customer helpline doesnt have access to anything and only diverts to seek help through chat.
the chat people have only been taught to write "Hi Dear" .
even on chat they dont reply instantly but as per their convenience.
after half day somebody said that they did not find one item in the return pack- 1st of all I packed everything, 2nd if the item was not there how come the website status shows refunded against each and every item.
I have a screenshot of each item. also I have a details of the enclosed item in the packing.

club factory is a thief, thats why they do not have proper helpline. one more thing they do not even have a complaint emailid.

I gave a order of some item in clun factory on 9th may 2018. It gave a order no. So 21087791 & it said that its confirmed. But i'm not able to track the status & till now i did not received the item. One i need the orderd item or i need the my money back. My mobile number is [protected] & my mail id is [protected]@gmail.com, awaiting for your valuable reply back.

I've been trying to seek help from clubfactory since 12.05.2018. 3 orders had unsuccessful payments and they asked me to try with another card. My order then got confirmed, but now clubfactory has been approving my past payments and i have 4 similar orders. No help from the support center inspite of sending screenshots of my account deductions. The customer care is very unfriendly. Almost rs. 1000 has been deducted.

Hello, i am durgeswari utharavalli from visakhapatnam. I want to cancel my orderno. So21809662
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.
Durgeswari utharavalli
[protected]@gmail.com

I had ordered products however 2 products size doesn't matched so i returned via courier (Bear my own charges) and waited for almost 20 days but haven't received refund.
I had checked with my bank however they said that refund is not reflecting in the account.
Club factory people are saying refund got failed and some are saying they had refunded, later on they asked my paytm account details but till date i haven't received the refund after complaining many times.
Order number - so16533648

Hi!
I am very disappointed with club factory.

I had ordered few items worth rs 398.92. Order number: so20899161. I paid through my debit card and the amount was debited instantly. I had received a confirmation of payment from club factory, as well.

Just after sometime, i received a mail from paytm that my order has failed and the amount debited will be credited within 3-21 days.

I have no idea what has happened to my order and money.
Please help!

I ordered a sashion long sleeved shirt, navy colour, large sized for my brother for his birthday on 2 may 2018. My product was to be delivered on 20 may. I didn't even recieve any message of cancellation and now suddenly it is showing in my order list that it has been cancelled and money has been refunded in my account. But i haven't received any money. I also ordered one more shirt (Long sleeve leisure shirt) for my boyfriend on 3 may 2018 which was to delieverd by 21 may but that was also cancelled by the company and the same thing happened. It is showing in my order that money has been refunded but money has not beeb refunded. Please resolve my problem as soon as possible. This was my first experience with the site and its horrible. Please refund my money.

I placed order on 8 may.after two days Club factory has
cancelled my ordered saying out of stock .I didn't receive my refund money to my Paytm wallet.i don't know if
you they actually
refunded or not but In app it is showing refunded
Please give my refund back.i have already contact to Paytm customer care.

Please help
Order no.:SO 20953149.
Amount 572/-

Hello, I am lavleen singh from Delhi. I want to cancel my order SO20879227.
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.
Lavleen singh
[protected]@gmail.com

Hi,
This is sumit chaudhary. My order no is so20183881. I am trying to track my order since last many days but i’m unable to track it. There is no specific customer care number on which i can call. Kindly let me know how and when i will be getting my order. & if i’m not getting my order plz process my refund as soon as possible. Because so many days have passed away. Kindly revert back to me immediately.

Order no:so19491194
Tracking no:[protected]
Ordered on: 28/04/18
I have order 1 product from club factory on 28/04/18 i receive message 02/05/18 of shipping by xpressbees but i haven't receive the product yet and im not able to track my order also. Even i didn't any notification from club factory for my order. I am complaining because it has been almost 11 day of shipping message i got. And hoping my complaint will resolve as soon as possible...
Complaint comments read comments

Hi,
This is Anjali, my order No.SO16920307 And my tracking number is[protected]. I have order on 8th April 2018 from club factory but till I don’t received. Many times I have raised complaints but you don’t take any action. I have received sms that my contact no is not reachable but I also provide you my options contact no and address in last complaint. Once again I provide you my contact no that [protected] and [protected]. Please take action. If you not delivered to customer properly so you give CASH ON DEREVERY option. If you not support to customers then how can customers order again

I have ordered 2 items in Club Factory on April 30th. And its May 8th now. I have no tracking of my order. There is no proper customer care number provided too. I have paid for my orders.
Kindly refer to that and tell Club Factory to at least provide some tracking information on my orders.
Please make it soon. I don't want furthermore delay in delivery of the items.

I want to cancel the order because i want another thing by cancelling it. Coustmer care is not receiving any call or your support centre is not replying. So please i want another thing in exchange of the order i have placed. Please it's very special to me so please i want to replace it with another thing please do something. I will be very thankful to you

I have ordered some products on 10 th of april. It was asking for online payment so i did it and then placed order after a long time but product not yet delivered. After more than month and after taking continuous follow up no response from customer care of club factory team. And there is no proper responce and update from company i would mention the complaint no over here for further details so16901807 kindly resolve my issue asap.