Club Factory Complaints & Reviews

Not yet received the refund of return order of goods so16350120.

Goods returned to your noida office 28.04.2018.

Iam continuesly following with your supporr team, but not get my refund.

Your team is giving false reply amd asking same information day after day.

I have provided them all the information, pod of courier delivery to your noida office of goods returned.

Till date refund is pending.

Requuest you to refund my money.

I didn't get my order no. SO19719277.
I got the message that It got shipped by ecom to india, and till yesterday status was showing as"delivered by 18 May", today is 21 May and now, My club factory app got logged out automatically and after log in I am not able to see the same order anymore.
And I haven't yet received my product.

Please help me with the delivery or else return my amount.
Please take action ASAP.

Thanks,
Sumita Kalita

My order no so16881717 as per feedback received from club factory my payment refunded thru paytm transaction no [protected]... Still i have not received this refund in my hdfc bank account.

Pls confirm as i am not getting any feedback on paytm customer service. Given helpline nos. Are too time consuming...

An immidiate response will be highly appreciated....

The 4items that i ordered is so delay.. I ask help from customer care and they said it has been cancel... I dont cancel it tho and i seriously need my order, its for occasion thing... I already complain about late delivery but you said to wait kindly 3-4days and get it but still cant get... So please let me know when'll i get my order...???
This is the first time and worst experience ever...
I jus want my order imstead of refund...
I need it asap
Order no:so20085307
Phone no:[protected]
Email:[protected]@icloud.com
Please kindly reply me as soon as possible!!!

I already complain bout i dont receive my order still and almost month, you told to wait kindly for 3-4days and receive it.. After the day passed i still dont get and ask help from customer care but they said my order has been cancel... I dont cancel it tho and really need my order instead of refund please check for me again... Ill eait tou and wanna know too when'll i can get?? I order it for occasion things (4items) i need it asap like i said it before.. Please do something, this is the second time of complaining for me... Please help please
Order no:so20085307
Phone no:[protected]

I already complain bout i dont receive my order still and almost month, you told to wait kindly for 3-4days and receive it.. After the day passed i still dont get and ask help from customer care but they said my order has been cancel... I dont cancel it tho and really need my order instead of refund please check for me again... Ill eait tou and wanna know too when'll i can get?? I order it for occasion things (4items) please help
Order no:so20085307
Phone no:[protected]

Iput a order of rs 562 on 9 5 18 (#so[protected]. And another order of rs.337 on 10 may and we received 2nd order but not 1st one. We called the helpline no which was given on the corrier envelope. ([protected]). We made a contact with him (Avinash) how can i help u from club factory customer care-he asked. Asked for debit card and made a fraud of 18000...

The product that i have bought is wild pearl hook earings of rs 61.21. I have paid it on 24/04/2018, order no so18881122. The couriers service (Express bees) from shillong have failed to deliver this thing thought it was mentioned as delivered. When contacted they fail to give any satisfactory response.
I am afraid that if i order an expensive article it may get lost.
Kindly take note of this.

Order # so20331933
I have ordered total of 15 items. But have received only 13 items on 16.5.2018. The items which i havent got yet are the following:
1. Multifunctional plastic storage box khaki 44*30*25 cm
2. Temperament leaf drop earrings

Remaining 13 items was good enough. Please send it to me or refund me the money as soon as possible.
I am attaching a photo along with this message

Order no. So20965786
Tracking id[protected]

I had ordered two products the order id and the tracking id to which are mentioned above. Its already been 12 days since i had ordered the product and i am unable to recieve a clear status of my order. When i had ordered the product i was said that the product will be delivered within 15 days and i dont have any information about the product as of yet.
On calling customer care of clubfactory i recieve the message that the product has been shipped and will be delivered asap. But on calling the e-commerce website they say that they havent recieved the courier as yet and the product will take 5 to 7 days time for delivery after they recieve it.
On tracking it the information i get is delivery rescheduled.
Kindly look into the matter and resolve it asap.

Hello CLUB FACTORY
I've ordered a hoodie worth rs -1745 but the material doesn't even match the picture nor does the design or the print it was one of the worst product which I've received until now from CLUB FACTORY so I've returned it n the parcel is also already delivered on 15th May yet on the app it still shows nothing on the app my order :
number is SO18932428
Tracking no: [protected]
CLUB FACTORY PLEASE don't let my hopes down on you guys please and deposit the money ASAP cause I need to re- order again so please do check out n let me know ASAP hoping to get a reply ASAP.
Thank you.!!!

I have not recieved my product so20420149 from club factory. I was supposed to get it on may 14th, i didnt. And when i checked my app account it said i have already received it. I want the product or refund the money back. And i cant seem to contact them as none of their customer care numbers work. They have cheated me off my money and have lost their goodwill with me.

Hi,
This is srinivas emani... I have done a purchase.. Or (Transaction) of 914 rupees odd on 17 th may.
And immediately after 30 minutes i found the online marketing site (Club factory) was not a genuine one... And i called customer care people to stop the payment. But they told me it is already cleared. And they suggested me to post a mail to you people (Icici customer support)
To get the merchants details... Who claimed the amount from my account and the phone numbers and the mailing details of that merchats... Please help me out on this. Or else i would like to go for cyber claim compalint
Thank you
Your's
Srinivas. E

I have ordered an item on 07/05/2018, i have received it on 17/05/2018 but it was defective one, i called to customer care number but they are asking for my debit card number to refund the money, how can anyone ask for your card details they are totally fake and fraud. But i am still unable to return my item, how to return it, there in no option to return an item, how can they ask for shipping charges, why we will pay shipping charges, bloody hell they are. They should pick up the returned items from home as other online sites does.
This is totally worthless to shop from club factory.

My order received by one of my friend piyush on 23rd april 2018 and i dislikes the products so i sent them back by courier service name mentioned below with courier tracking no. At last, courier delivered on time at your address but my payment not refunded.

Trackon courier
Courier no : [protected]
Refund id : sor[protected]

Paytm refunded transaction id as per shown in my club factory a/c is [protected] please transfer my amount as much as soon possible in my paytm wallet a/c no [protected] or my paytm bank a/c[protected].

My contact no. [protected]

Hello,

The order so14806908 has been placed on march 7th, 18 through club factory app, and payment also was done via online.

The last update is from april 6th, 18 saying:
"mexico, in int exchange zone.in the destination country, prior customs".

Now, we are on may 16, 2018 and there is no update.
Please take strict action against club factory. I have been trying to contact them through the app at the customer service "live chat", but they only repply when i'm offline, and then they close the chat session, since "i have not answered". This situation has been recurrent in the last month.

I have more than 30 days trying to cancel the order, without success. I also called the mexican post to track the parcel, (The tracking number is lx[protected]cn), but they told me that club factory didn't send the requiered documents for the export and import of the goods, that's why they can not authorize the import of the parcel. So in resume, my package was lost in the clearance. That's why i'm asking for the refund of my money.

My registered e-mail is [protected]@gmail.com

Thanks,
Perla valero

To whom so ever it may be belong,
I had ordered black sword key chain on 25th April 2018 and the product got delivered in the first week of May 2018.
There is an issue with the product where in the case does not holds the sword firmly due to which the sword automatically comes out when bent.
Please look into this matter and try to replace the product as soon as possible.
Awaiting your positive response.

I have booked an order on 09-may-2018 via order no so21128139. On 14-may-2018 my order status is in process (Screen short) attached. I have received an sms from your side on dated 12-may-2018 (Screen short) attached.
I have check the status of my order was cancel due to stock is unavailable and refund is in process how??? When i booked stock is available.

Let me confirm that order has been cancelled by your side. Why and for what reason.
All the screen shorts correspondence from your side is attached.
I am not interested any type of refund. Please check and delivered my order.

I have purchase three items from club factory but one of them was different one from item i have ordered so i have return that one to club factory, they also refund my ammount (While i have opened club factory app) but i didn’t get that in my account, it’s being 15-20 days but still i didn’t receive that ammount, they give me transection id - [protected], and ask me to call over paytm customer care but once i have called paytm customer care they give me another number and once i called that one i they give me another number at the end no result or no refund

I ordered for a pant and received some other size. I called the bloody customer care for exchange and they tell me i have to pay the courier charge to return back my product. After which they'll take 25 days to refund deducting 2% money. Why the # should i pay and loose my money again. I want my bloody refund. This is the worst website ever. If i don't get my refund, i'm gonna file a complaint