Club Factory Complaints & Reviews

I had ordered items from clubfactory and i chose the cod order. They said they'd call me within 24 hrs but it's been 4 days and i haven't received a call yet. It has not just happened once but twice. I want you to please kindly take this into action.
Order no.- so20377927
Please take this into action clubfactory. I seriously require those items i ordered for.
I am an indian citizenship. And please don't tell me that it's been bannned in india. More to that i'm from arunachal pradesh. Please clubfactory.

Order no. - so17486222
Tracking no.[protected]
Order was being placed on 12th of may and estimatef delivery date was 30 april 2018 and today its 9 may 2018 and order has yet not delivered

And the order status is still showing manifested from the date 17th of april

Atleast ensure that order will be arrive soon its been 9 day yet order have not been received and that was a group order

And if it will not delivered within this week order will be cancle

So atleast ensure or change the order status inorder to keep us as a part of club factory otherwise hole troop wont recommend you as a satisfactrly app amd we will ensure to inform all the other batchmates and then will inform others so on👍

Better to deliver or change the order status

I ordered two dresses from clubfactory (www.clubfactory.com) [order no. So15999370]. Since i got the same dresses for a better rate i wanted to cancel the order and club factory doesn't have a cancelling option. So the support center people of that app asked me to refuse the order when it's delivered and that it has been shipped already. I did as instructed. 3 days later i got a call from their customer service person to confirm whether i refused the product. I confirmed it. After 15 days i didnt find any updates on that product. I kept on enquiring with the customer service, they told once the product reaches their office it will be refunded. And when i tracked the product it was still in chennai and 20 days got over already. I brought this to their notice. They told we have to pay the shipping fee because we refused it. I agreed to that. They told it will be deducted from my refund amount. I agreed to that. And yesterday i got a refund mail regarding an order i placed recently nd i returned it myself. I told the customer service people that if i got a mail for this why is my refund taking so long for the previous order. And from then all they reply is their photo of the refund of my recent order and that it will take 5-10 days for it to credit. I texted them, explained them that i am not talking about that order, i am talking about the order i refused. And i also did sent them the screenshot of the order status and i told them its been more than a month now. Still they replied with the same photo of my recent order's refund. Kindly do the needful. I really need the refund.

Hi i am sefali Chawda, i have ordered Best Price Charm Large Capacity Girls Casual Composite Handbags Pu Messenger Bags Tote Bag, order no.- SO19759993.

i checked with courier company regardinf my items but they have told phisically not received the parcel from club factory.

please cancel my order... i don't want this product and refund my money on original payment method.

Thanks

My order has not been delivered, i got a msg your order no.S[protected] has been shipped by xpressbees. Your tracking number is [protected].

These all informations are not matching anywhere on any portal.

I placed this order on 28 apr 2018, and i paid online for this order.

This site must be banned in India

This company is fraud only collecting the money and not delivering products purchased and paid by me and other customers..

Clubfactory has cancelled one iteam from my orders. The order that they cancelled was on 30 september 2017 amount which i had made payment via paytm online. It was said payment has refunded but never credit back to my account. I don't know how to go about, there was contact number but never could get a proper contact with the number they provide.
My transection id is [protected]
Payment method - paytm
Order number-so4804746
Refund amount - 182.52

ORDER NO:SO19044670
TRACKING NO:[protected]
ORDERED ON: 25/04/18
i have order 1 product from club factory on 25/04/18 i receive message 27/04/18 of shipping by xpressbees but i haven't receive the product yet and im not able to track my order also. even i didn't any notification from club factory for my order. i am complaining because it has been almost 11 day of shipping message i got. and hoping my complaint will resolve as soon as possible.

Sir i ordered for one items shown in one column (Two rings for couples) and for both ring price was rs 106 and the supplier send me only one ring. When ask for they told me that you ordered only one ring, sir if two items shown in only one column then how can i order for two. Kindly help me for getting 2nd ring. Sir i am ex army man. Please do the needful for sending me 2nd ring. Thanks

Pls see tat u send someone to collect d parcel which those shoes are to large fr me so I would like u people to arrange some one to pick up d parcel from my residential address as we r waiting from past so many days as I don't also hve d companies free calling number also as other sites hve their calling numbers wat r u trying to proof saying tat it's to short it may be a long or a short complain tat does not matter

Hi team,

I am looking to purchase heels from your site. Trying to contact your customer care chat but no one is bothered to reply even once.

This is my first time experience and it seems like worst experience i ever had.

Please let me know which colour should i select when i am trying! K place the order. Please see the attached file as well.

I need to know the colour which one i need to select.

Expecting a reply from you asap.

Please call me +91 [protected].

On 4/22/2018, i ordered 3 items & waited for the delivery & finally on 5/5/18 i received the order, but received only one item. Kindly check & advise when will i be receiving the other 2 items.
This is my order #so18093705
Name: dareen ibrahim
Cell#314:809-9271
E-mail:[protected]@yahoo.com
Below is the picture of the one item i received.

Dear madam / sir,

I would like to bring your kind attention that we ordered some products from e-commerce online websites (Club factory) the product code is (So[protected] on 12 april but unfortunately we didn't received any parcel from any courier company untill now but rediculous thing is that after keep tracking our orders we found that parcel already delivered and we still don't know to whom they delivered the when we try to contact customer care representative they are saying you already received your products they are not ready to understand that they might delivered our products to some one else my orderd items misplaced and we lost 5000 inr.

Kindly make an investigation on this matter and resolve my issue.

It will be highly appreciated if you will take necessary action and make a refund for me.

Subhan atif

I ordered two wallets from club factory. I didn't got any delivery i had already paid for the two wallets amount of rs 400. I got call from someone who addressed himself as customer care he said that my order is cancelled because o[censored]navailability soo i asked for refund then he asked for my debit card no. Cvv and expiry date i provided him with this bt when he asked for otp that i received on my no. Then i understood that he is a fraud soo i disconnected the call. After booking the order i got a mail in which they provided me with the order no. This is really a fraud company i want my money back in any way.

Hello!

I've received a few days ago a delivery from Club Factory which contained damaged items. I've ordered one pair of sandals which are ok, one dress which is damaged, another dress which is too small and a hand bag which is damaged and of very bad quality, it doesn't look like on the website.

I've contacted them to explain that I want to keep the sandals and want to return the dresses and the bag, but they reply after hours with the wrong answers, which don't apply to me, they close the chat after a minute and don't read my messages properly to understand my issue and try to help.
On their website is stated clearly that customers can return faulty or unwanted items within 9 days, but with the delay they reply that will be impossible.

I've paid £35.84 for the items, the sandals are £5.81.

I was offered $2 compensation to keep the items. 2 dollars for 30 pounds!!!

I can't wear small and damaged items.

They ignore my requests and reply with things that don't apply to me.

I so regret buying from them. I want my money back and everyone to know that they are frauds, they steal from people.

I have got tracking details from you but when i go to track it online it's showing invalid details. I even called gati they are saying its invalid tracking number. & Still not received my order SO18871434
.

Its been more than 2 weeks and havnt recieved any news about the item i have ordered... Tracking number also doesnt helped us for finding the tracking of the product... Please do the needfull fast

Order no. - so18663437
Tracking:[protected]

Its been 8 days order status is still showing manifested and main issue is that i have already paid for the order either return back the money or deliver the parcel and my another parcel status is in transit. Kindly deliver my parcel atleast. Order was confirmed on 22nd april 2018 and today its 4th may 2018. Atleast ensure that the order will be deliver soon

I just got delivered the shoes that i ordered in april 21... N when i checked it... It was not the one i had ordered. The item no. Is sbo[protected]n
I spent 1200 (Indian currency) for it... It really caused me pain
Can you please not cause such inconveniences to the customer we are not dat stupid... Kindly please act to the mistake dat you have done and refund the money...

It is like 20days from now that i have yet not received my order.
For the first time i have seen such pathetic service from any online shopping portal.
When i call the delivery boy, he told that the order is misplaced/lost. When i call customer care they listen to the problem then keep the call on hold. If this kind of service they want to provide then why the hell they have opened the website

Dear sir,

I would like to cancel my order under the number so20271332 as i changed my opinion and will buy other stuff. Could you please confirm the cancellation? To can lroceeto buy the new stuff from club factory. Actually, i ordered it then after browsing the website, i found more attractive products that is why i decided to cancel my order.

Thanks and hope to hear from you positive soon.

Rania el naggar

I ordered a shoe with club factory order no is so18417011. I got this shoes yesterday evening. I check it instantly. I look quality is not good which was showing online. Same time i request to return and refund my money. Now they are saying you can return itself with shipping charge. Bcz its not club factory issue. But why should i have to pay this shipping charges. Quality is fault of club factory. Now they are forcing me to keep this shoe with compensate of $1.3. But i don't want their shoe. Its in poor quality (Please find both images one of which i recieved and one is showing online) very bad quality. Neither thier any toll free number is working. M justing typing messages since morning

Please look into this matter.
Regards
Ravinder singh