Club Factory Complaints & Reviews

Hi,
I want to return one of the wallet i ordered through club factory. I am not convinced with the quality of the product.
Reason for return: the quality of the product is not good. It is not properly manufactured at one end of the wallet.
Kindly let me know the procedure to return the product.

Order no: so17795347
Date of delivery: 3 may 2018
Place: bangalore

Thanks,
Mythili.

I ordered man mens casual canvas wallet one online site i. E - club factory app but i still now dint get its delivery. My order numbers are so19168998. What is the status of my orders? Will i get it delivered or not? I hope its not a fake company site. Please help me as i have already paid for my orders. I messaged them but they are not telling me the perfect answer. Kindly help...
Please look out for the order no. So19168998
Its not delivered to me as i have paid the amount by paytm.
Even tracking link is not opening. I am
Very disappointed with this behavior.
Let me know i get the order or my money back as soon as possible..

Hi, i got my order yesterday. My order number is so18064453. I ordered shoe of size uk 3 but i got us 6 size and is big for me. Why don't u guys check order before sending?? T shirt is also unfit for me. I want to return these two items immediately. Tell me the process. And please from next time do check orders, come on first we need to order and wait for 15 to 25 days and then we are getting wrong size just because of your carelessness. I need this issue resolved as soon as possible!!

I ordered large size t shirt and i revived small size t shirt, i contacted club factory customer support 3 times on chat because they don't have customer care number, however there executives are asking irreverent question and asking me to bare the shipping charges to get refund. It was my first experience with this shopping site and its really disappointing. I placed 2 orders on 12-apr-2018 but only received one product till date that to wrong size product even that they don't want to replace and my another product still not received. My money deducted from my account.

My order noso16908739. Not received items. Called customer care and they told item returned to club factory. Ecom executive called me on 23/4 & i couldnt attend the call. The next day message came, but not get call from ecom executive. Tried to call but call connected to another executive. Please resend the ordered item or refund the cost rs.1128.29 to my account [protected] with sbi cherandathur. Ifs code sbin0008457. Account name shimna m d

I had ordered for 3 items from club factory. When i was delivered the package the slip stuck on it outside also had 3 items written on it. But when i opened it there were only 2 items and the 3rd item is missing. I contacted your support centre gave them all the information weighed the package and everything. Now they have stopped responding to my messages. My order no. Is so17694356 and the item no. Missing is xxx[protected]n. Please either refund my money or send me my product. And please reply to this atleast.

I placed order on[protected] of two items and was expecting delivery till date. Out of sudden even though i paid online my one item got cancelled claiming no reason and said money will be refunded but not yet refund and second item has not tracking status till date. It's 1 may and i am highly worried about my money even if the order doesn't come i need my money

I had ordered things from club factory on april 22, 2018. I received the notification regarding shipment of order on april 25, 2018. I have not yet received the order though. The tracking status shows as manifested and my account on the club factory app shows no trace of the order.

Additionally i am unable to contact the customer care.

Please help

Club factory really fake side ... mujy ordr kiye aj 13 days ho chuky hai but na ...mujy mera parsel receive hua or mera pymnt 385 + 319 bhi pytm s ho chuka h or na.inka customr care lgta h ...unknwn no s phon aty hai ..nd woh card detail..mangty h .. relally really...its a cheap cmpny fraud compny ... plz do not shopping dis site ... i hate ...club factory ...bakwasss 😡😡😡

I had ordered a bag, the money was disconnected from my account and the order was also canceled but i was not refunded the payment.
Order no. Is so 18682365
And when i called on customer care, i did not find any correct solution and asked me my atm card number and dot number to get it done.
So help me and i should be told the correct solution, if it continues to do so, angle shopping will be done from this website.

I had ordered 3 products of total rs.3445 on 13 april and paid the bill using my sbi rupay debit card, but bcoz of size confusion i canceled it on 14 april before it was shipped on that day itself they applied refund of rs. 3445 and on 15 april approved and on 16 april i got msg and emails that amount has been refunded and they said to wait for 5-10days to available in the account but 10days over but till now i not get the refund. I call them several times they are not picking call then i chat they are saying to contact with your bank and saying that from our end all things are done and they send me some screenshot that shows the amount of rs. 3445 has refunded successful but i can't understand what to do and i call to the bank 4time they are saying to ask to them from where you have to get refund bcoz bank doesn't stop any refunds process, the refund amount directly goes to your account they are saying. My order id is so17597610. Pls help me anyone😥😥😥😫😫😫😭😭😭

I have ordered one handbag from Club Factor & now suffering. Please help if you can.

I promise you that i will never repeat this mistake in future of purchasing from club factory site. I have opted for COD so taking pain to write this mail.

After almost 20 days of purchase i have not received my product & today received below SMS which is false. This order is in my home address & my security person, family members are available 24*7.

Order Details:-
"Xpressbees has held Delivery of your CF.. order AWB:[protected], As consignee was not available.For queries Contact:[protected]."

I can't find my product I want return my money back as soon as possible otherwise I shall make a complaint against club factory in Indian consumers forum I do not leave you because you are a like fake that's why so many people complaint against you how do you cheat the public like this are you ever feeled ashamed we didn't leave you as soon as possible we should take a legal action under the Indian consumers forum acts.

Order No.SO19283973 placed on 27.4.18 on Club Factory App has been confirmed. You can check your order status in the app. Received an email too about order confirmation. Cannot track in the app though the message says track status in the app. Need status update. Tgis isnt told anywhere that orders placed as guest users will not be visible. Please work upon the same and expect transparency. Give an update about the order no given above

We didn't receive our order till now and it is showing that our order is delivered in the tracking information. We don't know how to find our missing order.. Please help us regarding this matter . We have to receive by 3rd of this month and we didn't get.
Tracking number : EQ[protected]IN
Order number : SO15296109
Can you please provide us with the DOCKET number of the delivery.

I placed on order at club factory online shopping website. the order number was SO16501205. I received it from Nirman vihar delhi address. and returned one item out of 4 purchased at the same address. My courier tracking number is [protected] ( trackon courier) for the return shipping of parcel i sent to CLUB FACTORY INDIA PVT LTD. NIRMAN VIHAR DELHI.. request you to please revert. as i am not able to track it. and pls update my refund status as well.

I have ordered an face pack brush and spray bottle from club factory the order no. Is so19286184 and the total amount is ₹131.21. And i paid the amount from my debit card. But they debited double amount from my bank account and they are showing the order is unpaid. Please refund my amount as soon as possible. And please solve my problem as soon as possible.

I order from club factory on my mobile Bt I cnt placed my order Bt I gt on no from net club factory assistant manager no is [protected] nd he ask me bank details nd after tht he ask me amount tht amount whch I wnt to order. I said 5748 after 5748+1200+500 it’s cut on my account If he is fake thn plz do sumthng for him. He is gng to spoil ur company name plz help me. I need ur help

I ordered a watch as a guest user from club factory, paid through paytm for my order and received below sms on my mobile num [protected].
"[club factory] payment for your order no. So19128517 on club factory app has been confirmed. You can check your order status in the app. Notice: we will never ask for privacy information like otp from our customers in any way"

My order number is so19128517 but i am not able to track this any more.

I did not also receive any confirmation email on the email id i provided while placing my order. Please confirm by when would i be able to receive my order. Please assist me with this.

I have ordered some items before 2days back [club factory] your order no. So18495747 and[club factory] payment for your order no. So18875576 and i got a message from your site that ot will take 2 working dates but we didn't got ant mail or call or any message so actually i fed up with this shipping process i never seen such a worst shipping i hope you will rectify the problem and resend the product as well as possible can you post your customer care number it self it is easy to contact you right thanku