Club Factory Complaints & Reviews

Hii i am dipanshi keshri yesterday i was placing order no [protected] it was leaf pendent i want to cancel this order because my debit account had something issue and also i am shifting from ranchi to dhanbad i will not able to receive my order as you mentioned it takes 12 days time for receiving product so i m requesting you to please kindly cancel my order - [protected]...

I have ordered a dress costing rupees 468 at club factory india pvt lmt on 11 april 2018. But after placing order, i didn't receive a single mail or message about my order and whenever i try to track it online, it shows wrong order number or pending details.
Please let me know about the expected delivery of my order and if not then i want to get my money refunded.
My order number so17354477.
Expressbees tracking number...

This is request to cancel my order which I did today.

Please find the following details:

[Club Factory] Payment for your order No.SO17970629 on Club Factory App has been confirmed. You can check your order status in the app. Notice: we will never ask for privacy informtion like OTP from our customers in any way.

And tired to get in touch with you but no any valid contact number.

Please...

Club Factory sent mail regarding my order (Order No. SO[protected] has been processed and shipped by XpressBees. You conformed through mail that my order tracking number is[protected] and
Tracking information will be updated within 3 days.
But it has been spent more than 20 days that I have not received my order. I have already paid for my order also .

There is no any contact no.. Through which we can contact...

I ordered an electric rice maker and what i got was something that i don't even know. It was a small plastic piece maybe to hand something or whatever but it was definitely not the thing i ordered. This was my first time i ordered on club factory and i don't thing i can rely for further orders. My order no. Was so16617039 and it was shipped from ecom. Please check i[censored] can resolve it.

Regards...

I have not received my order yet. It feels like the customer gets no help from anywhere. Club factory shows tracking updates saying current location somewhere and ecom says its still in delhi.. This is such a lie by club factory. And ecom express is taking to long to even send it across. I want to cancel my order and get my refund... But they are not even doing it... I want it to be cancel as soon as possible......

I placed an order on club factory mobile app on 25th of march and it was confirmed as on march 25, 2018, 12:43 pm.
The order was prepaid and i paid 1961.15 inr through credit card. Transaction was successful.
Order was dispatched on 29th march, 2018, 12:49 pm and informed that it would be delivered in 2-5 business days.
The within next 3 days, the order was in indian custom - since then it is showing the same status....

My order no SO16948113 not delivered. It was on 08 April 2018 that the payment confirmation for this order was intimated to me.Thereafter neither the order has been delivered nor anything intimated regarding non delivery. Tracking no.for this order [protected].customer care club factory was contacted but the offier could not communicate in english/any indian languages and hence could clarify....

On 5th april 2018, i placed an order in club factory and i got order confirmation email and the details are order number so16515237 and tracking number[protected].

On 14th april i received an email saying the product is shipped. And they provided a link also to track the order. Funny thing is no tracking is found. The message says "please try again later, we are awaiting tracking info from the carrier."

Looks...

It was an horrible experience in my life I have ordered for a combo of bags order number is SO16560889 . Such a cheap quality products. They charged 475.46 as its rate. When look for a return policy I need to pay 630 as my courier charges that I have to take it from my pocket . Normally good online companies they will take from as when we apply for refund. So this itself shows. It's is fraud company. I Will NEVER recommend this online for...

I ordered shoes on 11 april i got aftership tracking details (Order no.SO[protected] has been shipped by ecom. Tracking number is[protected]] but it's 14th april 2018 i'm still not able to track my courier. I tried multiple time to contact customer care but none of the numbers work is. I prepaid cash for this product but now i'm thinking that was a fraud transition by club factory. The worst part is they force customers to install club factory...

My order number is so16439231. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details...

I have ordered a wrist watch on 12 th april 2018 but I don't have any correspondence regarding tha order.. you are requested to arrange to deliver my product as soon as possible.. as my payment has been received already by the company.. this is second time I have to register this complaint against the same company. As the company never deliver the product without coMplaint. My request is to take legal action against the company for mental...

My order number is so16827573. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than a week gone by and i have no idea where my order is. And no details...

I called your customer care to return a parcel which was not ok they wanted my credit card details to credit the amount however instead of crediting the amount they debited rs 4040/- and 5000/- to my credit card i wanted to return the material received order no.[protected] in the name of poonam sarin please sort out the matter my contact no. Is [protected]...

Hello sir, my name is ramazan ahmady i'm student in punjab india as i bought 1shoe and 1shirt from your company i was trusty order to buy from your company but now i'm going to regret because its 12-14 days no one hears the voice many times i contact to communicate part of your website they ensured there to solve my problem but no supplement was available for that kindly give a customer care number or do something to share my problem with...

I had ordered my products on 1st of april. It was supposed to be delivered via ecom express. I have been tracking my order every single day and since 10th april, it is constantly showing the same status - "pickup rescheduled for the next day". I had called ecom's customer care number, where they asked me to contact club factory for the same. Please look into this matter asap! I need my order urgently. This is really irritating. The customer...

Hello,
I have order two piece of clothes from club factory with order number s[protected], s[protected].. Tracking id details eq[protected]in, eq[protected]in on 17/3/2018... These orders have stuck some where in indian post office in kerala. Would you send the confirmation detail and sending order back to indian post. So i could get my parcel. I have send multiple mails to [protected]@clubfactory.com but no reply. If you people need money you...

I had ordered a product on 12 march, its been a month i have not received my product.
I have called ecom express, they said they didn't received any parcel.
Such a worst service from clib factory.
Customer care executive told my order hasbeen cancelled, but i have not received any refund.
Order no: so14862877

Thanking you for it.
Just solve my problem asap....

I had ordered my products on 4th april. It was supposed to be delivered via ecom express. I have been tracking my order every single day and since 10th april, it is constantly showing the same status - "pickup rescheduled for the next day". I had called ecom's customer care number, where they asked me to contact club factory for the same. Please look into this matter asap! I need my order urgently. This is absolutely ridiculous!
My...