Club Factory Complaints & Reviews

Hii i am dipanshi keshri yesterday i was placing order no [protected] it was leaf pendent i want to cancel this order because my debit account had something issue and also i am shifting from ranchi to dhanbad i will not able to receive my order as you mentioned it takes 12 days time for receiving product so i m requesting you to please kindly cancel my order - [protected]

May 27, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Club Factory Customer Care's response Dear, so sorry for the inconvenience, we can’t find your order, could you tell me your order number? So that we can help you as soon as possible. Thanks. Such as this:
Please try re-star 5. Thanks.

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I have ordered a dress costing rupees 468 at club factory india pvt lmt on 11 april 2018. But after placing order, i didn't receive a single mail or message about my order and whenever i try to track it online, it shows wrong order number or pending details.
Please let me know about the expected delivery of my order and if not then i want to get my money refunded.
My order number so17354477.
Expressbees tracking number[protected].

Please note that i ordered as a guest.

+1 photos

May 26, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Club Factory Customer Care's response Dear,
Here is the latest tracking info for your reference. We cannot confirm the date, but normally you will get the order in about 4-6 days. And you can also track your order by following: Account - Orders - Tracking. Thanks.
Please try re-star 5. Thanks.

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Address: Pune, Maharashtra, 411014

This is request to cancel my order which I did today.

Please find the following details:

[Club Factory] Payment for your order No.SO17970629 on Club Factory App has been confirmed. You can check your order status in the app. Notice: we will never ask for privacy informtion like OTP from our customers in any way.

And tired to get in touch with you but no any valid contact number.

Please do cancel and return the amount asap.
Please call me at 91 [protected]

May 25, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Club Factory Customer Care's response Dear, we have canceled your order for you. Related refund will be done to your original payment method. Normally you will receive it in 8-20 days. Please pay attention to your account activities. Please try re-star 5. Thanks.

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Address: Panchkula, Haryana, 91

Website: Club factory

Club Factory sent mail regarding my order (Order No. SO[protected] has been processed and shipped by XpressBees. You conformed through mail that my order tracking number is[protected] and
Tracking information will be updated within 3 days.
But it has been spent more than 20 days that I have not received my order. I have already paid for my order also .

There is no any contact no.. Through which we can contact them. Kindly provide ur Ph. No club factory team

Now I'm again sending mail to club factory but they have given wrong mail I'd. kindly tell the actual status of my order.and kindly contact me through ph. For correcting my home address. This is Panchkula... U have written Chandigarh by mistake

Jun 6, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Club Factory Customer Care's response Dear,
It's in transit to your country. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible and if the zipcode is right, there is no problem. Hope you can get it earlier.
Currently we have hotline service. You may also contact us here or check the contact number APP-Account-Call Customer Service within app.
If you need any help, please contact us here. Thanks for your cooperation. Please try re-star 5. Thanks.

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Address: New Delhi, Delhi

Website: club factory

I ordered an electric rice maker and what i got was something that i don't even know. It was a small plastic piece maybe to hand something or whatever but it was definitely not the thing i ordered. This was my first time i ordered on club factory and i don't thing i can rely for further orders. My order no. Was so16617039 and it was shipped from ecom. Please check i[censored] can resolve it.

Regards

May 26, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2018

Club Factory Customer Care's response Dear, so sorry for the issue, could you please kindly send us the photo of the wrong item sent to you? And we will check with our warehouse and solve the issue for you ASAP. Please try re-star 5.Thank you for your kind help.

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Gurpreet Kaur Syal

from Delhi, Delhi

Apr 20, 2018

I got a message today ( 18/4/18) that my return amount of Rs. 2249 has been credited into my Paytm Wallet no [protected] related to my order no- S[protected]. It contains return regarding 5 pairs of shoes. Delivered to return on 16/4/18 by DTDC by me. Tracking no is V45133285.But I hv not received money yet. Please consider it.

ordered something and got another thing - Comment #3073885 - Image #0

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N

Nishit Kanakhara

from Ahmedabad, Gujarat

Apr 20, 2018

I have placed order on 4th. April .
Not received yet .
My Order No. SO16505334
Your customer care services person is also rude in talk .
Not talking in proper manner using bad language.
I need proper reply for this.
I need the reply .

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C

Chhaya Chintalwar

from Pune, Maharashtra

Apr 20, 2018

Hi, my order no. SO16650903, I ordered a women's jacket of pink colour but I got it in a different colour i.e beige color. Product quality is good but color is different than I expected. I want to return it and I want the jacket only in pink color.

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I have not received my order yet. It feels like the customer gets no help from anywhere. Club factory shows tracking updates saying current location somewhere and ecom says its still in delhi.. This is such a lie by club factory. And ecom express is taking to long to even send it across. I want to cancel my order and get my refund... But they are not even doing it... I want it to be cancel as soon as possible...

+2 photos

May 20, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2018

Club Factory Customer Care's response Dear,
Sorry for the trouble. Since the order has already been shipped out, we are unable to cancel it for you now. The tracking info on the courier's website is the rough tracking info. So it doesn't show the exact location of the order. Normally you will receive your order in 5-6 days.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

Apr 19, 2018

Updated by Athira25 So what you have shown in club factory is right? If so then i should have got my products by today. Because sanvordem is 15 mins away. Request you to not put the blame on the courier company as its your fault for not delivering my products by now.

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Rameshsinhji Umej

from Anand, Gujarat

Apr 20, 2018

My oder payments done but item not received shipped messages no received

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Kpsolanki20588

from Noida, Uttar Pradesh

Apr 20, 2018

I had booked & made online payment of Rs 1004 to purchase while handle. My order no is 17156287 tracking no[protected] xpressbees. I am neither able to track the shipment nor received my item. Pl help.

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Website: www.clubfactory.com/‎

I placed an order on club factory mobile app on 25th of march and it was confirmed as on march 25, 2018, 12:43 pm.
The order was prepaid and i paid 1961.15 inr through credit card. Transaction was successful.
Order was dispatched on 29th march, 2018, 12:49 pm and informed that it would be delivered in 2-5 business days.
The within next 3 days, the order was in indian custom - since then it is showing the same status. The customer service people are not responding and telling to wait. The product is already consumed 22 working days but there is no reply from customer care.

+1 photos

Jun 2, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Apr 19, 2018

Updated by ankitmistry_2007 When we message the customer service people from app, the automatic replies are sent where at-last, I am told to wait

Apr 19, 2018

Updated by ankitmistry_2007 Tracking ID is[protected]

Apr 19, 2018

Updated by ankitmistry_2007 Order Number is SO15843226

Verified Support

Apr 19, 2018

Club Factory Customer Care's response Dear,
Really sorry for the delay during the shipment, we have informed the courier Delivery to check the status from the custom.
Don't worry, it will be cleared soon.
Please try to re-star us for 5. Thank you.

Apr 20, 2018

Updated by ankitmistry_2007 The status is same and customer care people are now asking to wait for more 7 to 9 working days. These is getting unfair - one product delivery takes more than one month after a promise of 7-12 working days?????

Apr 26, 2018

Updated by ankitmistry_2007 Now they have cancelled the order automatically and notified about refund though i have not received any refund and they wasted my whole month. This is literal cheating with consumers. A strict action should be taken against them. I have started posted this case in all the available social media and reviews. You guys will have to pay for my waste of time and refund both

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Rengalakshmi

from Shoranur, Kerala

Apr 20, 2018

My name is RangaLekshmi I had ordered some items .my order no :so16028938.

I had yet didn't delivered the order though I had already paid the money so kindly, deliver my order.

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My order no SO16948113 not delivered. It was on 08 April 2018 that the payment confirmation for this order was intimated to me.Thereafter neither the order has been delivered nor anything intimated regarding non delivery. Tracking no.for this order [protected].customer care club factory was contacted but the offier could not communicate in english/any indian languages and hence could clarify.

May 24, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Club Factory Customer Care's response Dear,
Here is the latest tracking info for your reference. We cannot confirm the date, but normally you will get the order in about 1-3 days. And you can also track your order by following: Account - Orders - Tracking. Thanks.
If you need any help, please contact us here. Please try re-star 5. Thanks.

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Address: 560076

Website: m.clubfactory.com

On 5th april 2018, i placed an order in club factory and i got order confirmation email and the details are order number so16515237 and tracking number[protected].

On 14th april i received an email saying the product is shipped. And they provided a link also to track the order. Funny thing is no tracking is found. The message says "please try again later, we are awaiting tracking info from the carrier."

Looks like club factory is a total fraud to me.

+2 photos

Apr 26, 2018

Complaint marked as Resolved

Product is received.

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Club Factory Customer Care's response Dear, it's in transit to your country. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. And it updates slowly. Hope you can get it earlier, thanks. Please try re-star 5. Thanks.

Apr 21, 2018

Updated by Karunakar Ramarao Dear Club Factory, usually any merchant or sellar will give the date of delivery. And you are saying asap. This shows very clearly that you don't keep promise and don't bother about customers. My order status still shows pending, without any dates and any tracking. The tracking itself is not giving any status update. I wanted to let you know that I am going to take next steps in here.

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ankitmistry_2007

from Surat, Gujarat

Apr 19, 2018

I have this same issue for my product that is ordered through credit card on club factory. It is in India Customs since last 18 days

By the way - did you receive your order?

Reply

Karunakar Ramarao's [Complaint's author] reply, Apr 24, 2018

I have not yet received the order.

K

Khushi Shikha

from Patna, Bihar

Apr 20, 2018

Maine 15666 ki shopping ki hai but abhi tak mujhe mera product nahi mila hai aur jab call ki to kehte hai cancle ho gya hai aap paise wapas le lijiye apna account no. Bataiye what the ### is this never shopping again from ur cheap company

product not received, order number so16515237 and tracking number 1377418811863 - Comment #3073888 - Image #0

product not received, order number so16515237 and tracking number 1377418811863 - Comment #3073888 - Image #1

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S

Shûßhãm Sâwàñt

from Satana, Maharashtra

Apr 20, 2018

I have orderd and i ve cancelled my product however i didnt get refund and automatically u have deducted my money through debit card so i want my money as soon as possible otherwise i vl take action upon you tht total amount is 3488 order no is SO16223683

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Address: Ernakulam, Kerala, 682036

It was an horrible experience in my life I have ordered for a combo of bags order number is SO16560889 . Such a cheap quality products. They charged 475.46 as its rate. When look for a return policy I need to pay 630 as my courier charges that I have to take it from my pocket . Normally good online companies they will take from as when we apply for refund. So this itself shows. It's is fraud company. I Will NEVER recommend this online for any one.

May 23, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Club Factory Customer Care's response Dear,
Sorry for the quality issue. We'll issue a complaint to our product dept. for you. But currently we have no pick up service, so you need to courier the item to our return address.
And according to our return policy, we can only make refund for the return shipping fee of returning wrong or damaged product. In your case of being unsatisfied with the quality, the return shipping fee won't be refunded. Thanks for your understanding.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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Rinky Mehta

from Baragaon, Uttar Pradesh

Apr 18, 2018

I have bought 5 clothes from club factory and had returned 3 of them dated 02/04/2018 but still my money is yet not refunded back till date they are daily increasinv the date and delaying in refunding amount.

shoulder bags combo - Comment #3072372 - Image #0

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Address: Rewari, Haryana, 1235001

I ordered shoes on 11 april i got aftership tracking details (Order no.SO[protected] has been shipped by ecom. Tracking number is[protected]] but it's 14th april 2018 i'm still not able to track my courier. I tried multiple time to contact customer care but none of the numbers work is. I prepaid cash for this product but now i'm thinking that was a fraud transition by club factory. The worst part is they force customers to install club factory software for support but still there is no support available...

May 27, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

Club Factory Customer Care's response Dear, Y
our order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier.
Please try to re-star us for 5. Thank you.

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Address: 695002

Website: m.clubfactory.com

My order number is so16439231. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

May 18, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

Club Factory Customer Care's response Dear,
Sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier.
Please try to re-star us for 5. Thank you.

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S

Susim Mukherjee

from Kolkata, West Bengal

Apr 17, 2018

I made an order through guest registration. My order no is So 17321750.i also made a payment through paytm and my order id is 201804110952006848146.now i want to cancel my order.but i have not been able to do that.please cancel the order and credit the refund in my account. My name is susim mukherjee mobile no [protected].email id [protected]@gmail.com

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A

Abhi_P

from Pune, Maharashtra

Apr 17, 2018

+1

I had ordered Shoes in Jan-18, in few days they cancelled the order with Refund Reason as "Missing".

Also the comment was Refunded on 5-Jan-18 which I have not received yet. Customer support is useless.

They always comment its been refunded and it takes 15-20 days for settlement.

Still order so10893094, not refunded yet.

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V

Vinay nagwani

from Indore, Madhya Pradesh

Jul 5, 2018

Mene club factory m ek order kiya h mko uss order ka tracking no chye so28371823

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T

Treesa Jose

from Kottayam, Kerala

Jul 12, 2018

Hai..
My name is Treesa Jose
I made an order through guest registration and can I know how can I track the order.

I used the app but in the orders page they are not showing the order I placed..

What should I do?

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Z

Zeel Chaudhari

from Rajkot, Gujarat

Jul 24, 2018

My order no is SO34401057 I had ordered it from a guest account.Can you help me with how to track my order?

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D

Deeksha Pulipati

from Hyderabad, Telangana

Jul 29, 2018

My order No.SO33254267 u guys have sent me a message telling that it will take two three days fpr the process...but it has been one week...i have ordered from the guest ..n now how im i supposed to track my order and when do i receive it

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G

Gargi Saikia

from Bengaluru, Karnataka

Aug 13, 2018

My order SO36774593 was placed and payment was done... n its been 2-3 weeks i haven't received any msg or mail of shipment... can i know where is my order...??? when will i recieve it..

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C

charu adhikari

from Srinagar, Uttarakhand

Aug 20, 2018

My order number is 38500025. My order has been shipped and payment has been made but i m not able to track my order The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specfies that the tracking details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

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N

Nandhini Subramaniam

from Chennai, Tamil Nadu

Aug 23, 2018

My order number SO39839150 made through guess registration! I am not able to track my order at the same time it has been 2 weeks since I have not received anything except the confirmation mail. Respond me for the order that I have made.

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G

Girisg

from Noida, Uttar Pradesh

Aug 28, 2018

My order number is SO43048259 My order has been shipped and payment has been made but i m not able to track my order The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.

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A

Anirudh Narayan Prasad

from Kolkata, West Bengal

Aug 30, 2018

My order id is SO42513786, i ordered my product as guest user, how can i track my order, plz help as soon as possible.

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A

achu ...................

from Ernakulam, Kerala

Aug 30, 2018

My order no is SO39520820. And I order it when I saw an advertisement in my fb and make payment as guest. The delivery date was Aug 29 and I couldn't track my order.. I got a confirmation mail. After that I didnt get any mail or anything... Please make it clear... I would like to know where is my order... Please

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K

Kaustava Chanda

from Mundi, Madhya Pradesh

Sep 2, 2018

I ordered from club factory under guest order how do I track my order and also I am unaware of my order id . Order no is SO 43931851.
My mobile no is [protected]
[protected]@gmail.com

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M

Manash Kumar Kalita

from Barpeta, Assam

Sep 4, 2018

I can't track my order. Why?

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A

Aravind setti

from Beypore, Kerala

Sep 4, 2018

My order no is SO43052236 i want to know my present shipping address and i need a link to track my order and expressbees haven't supported us to track our order plz sort out the problem and plz inform my present shipping address... to my contact no given during placing the order...

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V

Vag1991

from Pune, Maharashtra

Sep 5, 2018

My order number is SO43762615
. My order has been Delivered and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to Return my order as it is wrong in size
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
I have no idea why return option not showing. And no details of it with the courier service.

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S

Sheebakullu

from Burla, Odisha

Sep 15, 2018

ORDER NUMBER: SO46991844
Please track my order. I am worried about my order. I have already paid money online

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E

Esha Acharya

from Mumbai, Maharashtra

Sep 21, 2018

I am not able to track my order which i ordered as s guest even after receiving the order confirmation call from, I havent received any mails of confirmation not even in my spam not even any messages.Kindly let me know its been confirmed or not? If yes then why didnt i received any text mails & how can I track either my order no is SO48510443.

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G

Guangkhon Panmei

from Bongaigaon, Assam

Oct 18, 2018

I bought two items for my baby girl with an order lD.S[protected]. The expected delivery was on 17th oct.2018. On being contact my call was never answered. How can I get my product.

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P

phalguni bhat

from Chennai, Tamil Nadu

Dec 11, 2019

stupid app this is ...i suggest no one one use this, , , , , , useless costomer service

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R

Rajeshkumar Rajeshkumar

from Bengaluru, Karnataka

Dec 20, 2019

I have ordered 2 products on dec2 and paid money by paytm but my product not yet delivered my order no is S[protected]

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R

Rajeshkumar Rajeshkumar

from Bengaluru, Karnataka

Dec 20, 2019

I have ordered 2 products on dec2 and paid money by paytm but my product not yet delivered my order no is S[protected]

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Website: Club factory.con

I have ordered a wrist watch on 12 th april 2018 but I don't have any correspondence regarding tha order.. you are requested to arrange to deliver my product as soon as possible.. as my payment has been received already by the company.. this is second time I have to register this complaint against the same company. As the company never deliver the product without coMplaint. My request is to take legal action against the company for mental harassment to the consumer. Or govt need to cancle the licence of the company.. this seems to be the fraud company.

Order no. SO17464260

May 19, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

Club Factory Customer Care's response Dear,
Your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier.
Please try to re-star us for 5. Thank you.

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R

Rishul Saxena

Apr 17, 2018

Please let me know when my Order SO16159063 will be delivered and what is the current status ?

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K

krrish6

from Kolkata, West Bengal

Apr 17, 2018

+1

My order id 201802221702294669313.I had ordered a bangle.Not received as yet nor a refund

kindly send the product or refund the money

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My order number is so16827573. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than a week gone by and i have no idea where my order is. And no details of it with the courier service.

May 31, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, Sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier.
Please try to re-star us for 5. Thank you.

Apr 16, 2018

Updated by Shraddha Kamat I wil surely rate it 5 once I have received my product as well as receive a timely tracking update.

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S

Shraddha Kamat

from Chennai, Tamil Nadu

Apr 16, 2018

Do I need to again place my question here after 5-7 days for receivkng my order update??

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Address: New Delhi, Delhi, 110065

Website: club factory

I called your customer care to return a parcel which was not ok they wanted my credit card details to credit the amount however instead of crediting the amount they debited rs 4040/- and 5000/- to my credit card i wanted to return the material received order no.[protected] in the name of poonam sarin please sort out the matter my contact no. Is [protected]

May 17, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, Do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers.
If you want to return your items, please check the returning option in your order.
You need to fill your information there, then send your items via your local courier to us(the returning address is mentioned in the returning option).
Please try to re-star us for 5. Thank you.

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S

Susim Mukherjee

from Kolkata, West Bengal

Apr 17, 2018

I made an order through guest registration. My order no is So 17321750.i also made a payment through paytm and my order id is 201804110952006848146.now i want to cancel my order.but i have not been able to do that.please cancel the order and credit the refund in my account. My name is susim mukherjee mobile no [protected].email id [protected]@gmail.com

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L

Lt Col Rajinder Dhar

from Gurgaon, Haryana

Apr 17, 2018

My order No SO16529858 is pending as on date. When you track about the status of delivery as per tracking no[protected], thee status shown is pending. Pl arrange to deliver the item at the earliest.

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R

ramainamdar

from Yamunanagar, Haryana

Apr 17, 2018

My purchase id is SO16294895.i didnt get any responce from company.when should i get my order...

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Poonam Sarin

from Gurgaon, Haryana

Jun 18, 2018

my order no.S[protected]C The goods were returned to address given by your china officeTHE CLUB FACTORY INDIA PVT LTD, G 45 FIRST FLOOR SECTOR 6 NOIDA 201301, UTTAR PRADESH I HAVE STILL NOT GOT THE REFUND

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Address: Mohali, Punjab, 140314

Website: www.consumercomplaints.in

Hello sir, my name is ramazan ahmady i'm student in punjab india as i bought 1shoe and 1shirt from your company i was trusty order to buy from your company but now i'm going to regret because its 12-14 days no one hears the voice many times i contact to communicate part of your website they ensured there to solve my problem but no supplement was available for that kindly give a customer care number or do something to share my problem with them and return the items

May 31, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, Please tell us your order number so that we can check it for you. Thanks.

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Website: Club factory

I had ordered my products on 1st of april. It was supposed to be delivered via ecom express. I have been tracking my order every single day and since 10th april, it is constantly showing the same status - "pickup rescheduled for the next day". I had called ecom's customer care number, where they asked me to contact club factory for the same. Please look into this matter asap! I need my order urgently. This is really irritating. The customer care representatives of club factory does not help with anything they tell the same
Info which i can track by myself. I want my product by tommorrow i. E 17th of april 2018. If not i would like to cancel it.
My order no.: so16213398

May 18, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, please do not worry, we already send your parcel to the shipping agent. It is in transit to India and in customs clearance now. So there is no tracking information update. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Your money won't lost, and we will keep urging, please try re-star 5, thanks.

Apr 16, 2018

Updated by Athira25 How much time it takes in the clearance? Its been stuck for more than 5 days. Ridiculous!! Not helping! I want to cancel my order if not delivered by tomorrow! 17th April. Kindly take a note of this.. i want my refund.

Apr 19, 2018

Updated by Athira25 I have not received my order yet. It feels like the customer gets no help from anywhere. Club factory shows tracking updates saying current location somewhere and ecom says its still in delhi.. this is such a lie by club factory. And ecom express is taking to long to even send it across. I want to cancel my order and get my refund... but they are not even doing it... i want it to be cancel as soon as possible...

Apr 19, 2018

Updated by Athira25 See the images. Club factory is fooling people.. giving wrong information. The customer care are not wven replying on the chat.

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Address: Ernakulam, Kerala, 682024

Hello,
I have order two piece of clothes from club factory with order number s[protected], s[protected].. Tracking id details eq[protected]in, eq[protected]in on 17/3/2018... These orders have stuck some where in indian post office in kerala. Would you send the confirmation detail and sending order back to indian post. So i could get my parcel. I have send multiple mails to [protected]@clubfactory.com but no reply. If you people need money you can ask gently and take our hard earn money, but such kind of frauders act is not permissible.

May 29, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, your orders are delivered, have you received it? And you means you want to return? Please describe your issued in details, and try re-star 5, thanks.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, both your orders have been delivered according to the status, so please try to contact your local India post for the parcels.
Please try to re-star us for 5. Thank you.

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Address: Varanasi, Uttar Pradesh, 221005

Website: Clubfactory

I had ordered a product on 12 march, its been a month i have not received my product.
I have called ecom express, they said they didn't received any parcel.
Such a worst service from clib factory.
Customer care executive told my order hasbeen cancelled, but i have not received any refund.
Order no: so14862877

Thanking you for it.
Just solve my problem asap.

May 30, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Club Factory Customer Care's response Dear, we checked and find it's fraud order it's returned, so we applied for your refund. We have pushed our financial dept. to do it ASAP. Normally it will be made in 3-5 days, and after that, it will take another 5-15 working days for the bank to process it. Thanks very much for your patience. Please don't worry, we know your mood and your money won't lost. Please kindly wait. And we will urge them, please try re-star 5, thanks.

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I had ordered my products on 4th april. It was supposed to be delivered via ecom express. I have been tracking my order every single day and since 10th april, it is constantly showing the same status - "pickup rescheduled for the next day". I had called ecom's customer care number, where they asked me to contact club factory for the same. Please look into this matter asap! I need my order urgently. This is absolutely ridiculous!
My order no.: so16429111
Tracking no:[protected]

May 26, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Club Factory Customer Care's response Dear,
Here is the latest tracking info for your reference. Normally you will receive it in 5-6 days. Thanks for your patience.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 233

for cancellation of order

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no information about delivery of my order id 201804111443591201776

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no support for cancellations the order

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product not received yet and added they written wrong

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ordered something and got another thing

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not received even after complaining

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fraud - product not delivered as it is still in india customs since last 18 days according to status on app

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non delivery

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product not received, order number so16515237 and tracking number 1377418811863

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shoulder bags combo

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order not track and not any information regarding it

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no tracking of order

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ladies wrist watch

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non tracking of shipped goods

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money credited to my card wrongly

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I'm complaining about product size and quality

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club factory has not given my product to the ecom express

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didn't receive my order yet

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product not delivered and refund not received

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have not received my order! same tracking status!

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