Club Factory Complaints & Reviews

I order online 5 pcs of diff kind of product with order no - so6296717 on 31.10.2017. At 04.11.2017 i got a msg that your order has been shipped by tracking number[protected]. But still now i am not able to locate my order. The tracking id with gati connect shows invalid. There is any other contact number where i can track my order. Order amount is aprox 2300 inr. If it is not possible for club factory to deliver my order, plz refund it....

Dear club factory team
I put the order no. So6397138 for two products. I check the status for the same product and found massage i. E. "manifested [delhi_gateway (Delhi)] incomplete shipper pickup address and shipper not contactable.

You provided tracking number i. E.[protected], with reference to the same number, i talked with gati team, however they could able to track with the same number and said provide correct...

I ordered a watch all process is done payment also after i feel the otp. I got a message from my bank that payment is done but in my order shows that payment failed try again maybe your card information is wrong.. If really info is wrong then how i am getting an otp or an amount withdrawn from my account. Please gave my order or return my money in my account...

My order no so6170603 vide tracking number[protected]. Order was placed on 28th october. The app shows the shipment is stuck at delhi due to incomplete shipper pickup address and shipper not contactable. On contacting the shipping courier gati shipping courier at india, they are unable to help and advises to contact club factory directly. But club factory nos. Taken from the web are just not contactable.

Need to get this...

I have ordered a hoodie and gloves. My order number is so6202477. I have call the customer care but they are saying it's invalid and the given tracking no. Is[protected]. Please provide me a correct tracking number as soon as possible on my email or mobile number. It's very urgent please help. And i have already made the payment.
Waiting for your reply as soon as possible.
Thank you...

Hi i ordered one jacket for rupees 1766.99 from your app (Club factory) on 26 oct 2017. But when i tried to check the tracking of that product i found that the seller has not provided the details to the courier company when the courier come to pickup that product the product details are missing.

Courier is delhivery

My order no is : s06029127

My tracking no is :[protected]

Pls...

I ordered few earings and kitchenette items now i want return earings because it's too big i can't wear when asked customer support they are telling me to pay return shipping while ordering i have go through the return policy i haven't find return charges kindly have look in to this solve soon please and i request i send a mail who delivered items to me once they received your mail then they will pickup the same
Tracking number[protected]br...

I had ordered a shoe, a jacket and a sweater from club factory. They deducted the money from my account but have not refunded.. It's been 2 weeks already. Why is there no response to customer's grievances? Very poor customer service. Very disgusting app. Fraud. I want my money back. Why did you deduct the amount if you don't have the product in store?...

I have made my payment of 1951.17 through paytm. The money has been deducted but transaction failed. I have not got any details . Please help. Order id - SO639721.
Please provide info. My money has gone in vain and in waste.
I need an update as to why my money is deducted and if charged why have i not received my product. I demand an i.mediate refund from you guys or else i wll lodge complain...

Dear sir... I have submitted my order-on 19 oct... My order number is-so5714482 of rs-3611. 16. But i still a very long time i cannot get my order. And no any response... Your service is very very poor...
Please tell me about my order... Otherwise.. Refund my money...in my sbi a/c-[protected]. As soon as possible

Thanking you...

I want to return my both items bcoz i got very small size of swaeters. Please refund my amount asap
Order no.-so5808090
Item code - amc[protected]n and amc[protected]n
Quality of product is very nice but their is size issue... If you guys exchange the size of both the items so please change otherwise, i wnat to return my order and refund the amount in my account....

My order no. Is so5338857. I received my product but it was one size small so i requested my refund and also courier the product to club factory shipping no. Is[protected], the total amount of my products was rs 2283 but i only received the refund of rs 824. Just need to refund my full amount asap... The refund amount which is pending is rs 1458....

Cannot receive my order no so4502564 with tracking no. Eq[protected]in. Have ordered on 22.9.2017 and my order was shipped on 9.10.2017. But as shown in my tracking my product is stuck at palam tmo on 10.10.2017. After that no tracking details has been provided. Normally, it would have reached me long time ago. But till today no response have been ade to me. Would be grateful if my product will reach me sooner. Please help me....

Not returning my money, check android app, This online site cheating too many customers, who gave permission these kind of company to do business, this company is selling fake & duplicate products, after order i[censored] try to return, he is refusing to return money, also not returning shipping charge, This site promises that wallet money can be transferred to bank account through Paytm or PayPal, but No such option is available, I try to transfer...

I had ordered on 20th october'17, my order no is so5761225. I had paid 3344/. My product is in delhi from last week. But they didnt informed the courier to ship it to me at earliest. I want my product till 2nd november... But i dont think ill get it by that time. Til date they didnt provide the valuable adive or geniune information regarding the shippment and where is my product?...

My order number is so5382564. I have booked my product on 13 oct 2017. But i have not received my order. I have got message from club factory on 16 oct that i have received order within 1-3 business days. But i have not received product till now. I have tried to communicate via phone number but i have not found any number. Please resolve my issue and update my status....

My refund order number is sor[protected]
I had returney order and it has received by the authorities know it is showing that refund is in processing and it will be refund in paytm account [protected] buy this is not my paytm number

Please help to solve this problem as soon as possible
The date is 30/10/2017 it will be process in 5 day's to someone others account...

I had ordered a bag and a junk jewellery around 2 weeks back but club factory automatically cancelled my order. They took the money and cancelled the order. Now either i want the product or the refund. Disgusting shopping app. And till date worst experience. Should file case against you in consumer court. Fraud app!!! Customer service is too bad. I mailed them but they did not even bother to reply. I need my money back. This online shopping...

I had placed order on 10th oct as per club factory estimate time on 29th oct.. But i did not receive my order yet. Totally wrost delivery service. And their support centre also not giving proper response. I request you please look into this matter at earliest ani please deliver my order as soon as possible... This is my last order placed to club factory..in future i never order anything from club factory....

Hi,
It is very disappointing. I had ordered on 28 september 2017 & still i didn't receive my order. Its more than a month. Customer care executives are not helping me or giving me any solution. Now i want to them to refund my amount & don't want their products.
This is my last shopping in club factory. I am not going to continue with this #.
They are not sticking to policy. The policy says 2weeks &...