[Resolved] Club Factory — return product and refund money

Ankita Jatawat

from Indore, Madhya Pradesh

Address:

Jaipur, Rajasthan, 302012

My name is ankita jatawat. My order no is so21028787. I order my product on 8 may 2018. Its deliver on 18 may in the morning
And i requested to return my product on same day 18 may... But there is no response from your side.. I'm feeling helpless. Please provide a pick up person at my address as soon as possible..
Please take your product and refund my money..

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Jul 7, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

Club Factory Customer Care's response Dear,
Sorry for the trouble. We had no pick up service when you made the return request on[protected]. But we have it now. You can cancel the previous return request and make a new return request to check whether the pick up service is available for you or not. If not, please courier the item to the following return address.
Here is the return address:
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301

According to our return policy, you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay.

The refund will be issued to your original payment method in 8-20 working days from the day we receive your package. Thanks again for shopping with Club Factory.

After the problem is solved, please give us a 5 star comment here. Thanks for your support.

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Comments

Rashmi hegde

from Puttur, Karnataka

I have booked earing worth rs 170/ but when I received. I got to know that it is not good and I have mailed regarding this problem but I didn't receive any responce from club factory.

Rahel Hunny

from Delhi, Delhi

i return 2 orders same day ur person come and take a parsal..but still i am not received my money bacy my order number is-SO58961676...SO58954569...I WANT MY MONEY BACK

Arhaan Hamid

from Delhi, Delhi

Worst customer service experience i have ever seen, if you are trying to contact them on their customer number, plz forget about it, you have to call them and wait atlest 20 to 30 mins then if a person picks up the call they will tell you sorry we haven't got any response from your side, i have returned my order, returned ID.. SON[protected], order has picked up but after that i haven't heard from them, no tracking, no refund & no money, i have called them in there noida center a guy named RITESH picked up the call and started pitching their robotic ###, having no class, after waiting in their calling queue for 30 mins they don't have a ### curtsey of an apology.. Irritated level 900 corers.
Dear CLUB FACTORY you are a startup, so don't try to be like Amazon or Apple. Hire some good people or train your existing one, if not contact me i will train them for you for free so that your customers won't face such ### again.
Oh i forgot their chat services are mind blowing if you are thinking about a chat don't do that coz you will be the 50th customer.. Seriously isn't it ### irritating..
And their customer support are also next level.. Plz train them guide them and hire some people, i mean people not donkeys and monkeys..
Refund my money else i my tonns of options left.
(-[protected]) stars. This is your ratings in customer services.

AFNA AZEEZ

from Manjeri, Kerala

I got my delivery today. The quality of the product was very bad and the colour was different also. So i wnat to return it. I gave a return request and within a few minutes it's showing that the return package has been shipped!
The item is with me and it's showing shipped.