Club Mahindra Holidays Complaints & Reviews

I have requested to cancel my membership and refund my membership as per mentioned policy and I am eligible for complete refund.
I have sent several mail bu there is no response from [protected]@clubmahindra.com.

I want to get refund as I am not going to use their facility, and paying AMC for no reason. As the sale personnel fulled me saying that the year you do not use the Clubs resort you need not pay any AMC.
After paying the 1st installment, when I received the Welcome Kit the seen was totally different.


Just received mail that some one from the region will contact me, but it is almost 6 months and no one has called me or given me any positive response.

Basically they are cheaters, sending SAles Guys to fool people, and fools like us get into trap.

Anyway who and how can some one help getting my RS 245,000.00 from Club Mahindra.
eMail: [protected]@yahoo.com
[protected]

Cheating unsuspecting people with unethical marketing practices. Not providing the assured services. Not willing to refund if services are not availed. That is Club Mahindra.

Do you think you can get away with this. Wait and see, I will go after you ill I get my amount back.

hello iam iyappakumar i hold a studio puple holiday membership membership no 45576, i dont know why such things happen here in mahindra holdays at the tmie of booking holidays, i tried for a goa booking when i made a contact with the reservation helpline they informed that the resort is running full and my holiday cannot be booked,
but when i asked the resort for a reservation they told that the rooms are available and when i told the resort that iam a club member suddenly they changed telleing that they have to check and told me that the rooms are full. mahindra has their own resort and i dont know why they admit members and book the rooms mainly for non members is there any way that we should be the member of this resort or we should sit lonely thinking when the company will provide me space. i dont know why the member doest not get the bookings or the reservation this the worst and the unfair state of reservation team i dont know whether the higher officials know this are they do this to collect other cash.

hello friends i have honest submission regarding club mahindra resorts, the resorts are of very good quality BUT accomadation is next to impossible.
1)initially i was a white season member , when ever i used to call them for a booking in advance of 6 months in any of the resorts in karnataka or tamilnadu I used to get a reply which said ” the resorts are full and you are travelling in a higher season”
2)Later i planned with in the season i.e white season , still i used to get the same reply ” OUR RESORTS ARE FULL ”
3)After having all these problems later i decided to upgrade my season to peak season member ship by spending extra money hoping to enjoy a vacation unfortunately now also i get the same reply. : (
4)The best part of the story EVEN AFTER UPGRADATION TO PEAK SEASON MEMBERSHIP I RECIEVE THE SAME REPLY RESORTS ARE FULL.
5)To BEAT all the above i called them recently for a stay in Goa, i got a reply that the resorts are full, later I called THEM AS A NON MEMBER IT WAS A SHOCK OF MY LIFE I GOT A REPLY THAT RESORT IS AVAILABLE OFCOURSE WITH A HEFTY PRICE”

With the above facts friends i have one conclusion CLUB MAHINDRA RESORTS ARE GOOD BUT DO NOT GO FOR A MEMBERSHIP, IF YOU WANT TO HOLIDAY WITH THEM BOOK IT PAY THE CHARGES FOR THAT HOLIDAY ALONE THIS IS MUCH MORE SENSIBLE & ECONOMICAL
ALL THE MEMBERS LIKE ME ,WE HAVE NO OTHER CHOICE APART FROM CALLING AND REQUESTING THEM FOR A VACATION FOR THE MONEY ALREADY PAID. : (

Hi, My customer ID is 1272870. We bought the club mahindra membership in the year 2009. We bought white season and studio category of holidays. Now whenever we try to book our holidays thru them, we get the same bloody answer that you are not entitled for the holidays since you fall in the white season. All major vacations are reserved for either red or purple season members. Then we keep getting calls in order to upgrade our holiday season for 2 lacs. Who in the world will go on a vacation by taking leave from school for their kids since it is only during the school time that white season can avail of vacations.
This is very ridiculous approach to sell vacations and make money. For us it has become next to impossible to spend the 7 days worth of holidays that we get from club mahindra in a full year. Whenever we need to go we end up spending on our own. My questions is if you cannot accommodate so many people then why the hell u go around selling vacations? I want my money back which I know will never happen (almost god can also not ensure that) but want to warn people who are even thinking of buying holidays form Club mahindra. Beaware especially if you are opting for white season.. It is a foolproof cheating system...
Not sure if this forum can help me get my hard earned money back.. but sincerely wish someone help me get the money back.

I joined club Mahindra in the month of May-2010 (Membership No.[protected] as I was attracted with the holiday destinations, its facilities and charm. Then I booked my first tour to Goa from 13-June to 18-June-10, which was confirmed from your office through the confirmation boucher received. Happily I proceeded to Goa with family and landed in your hotel called Jasminn in Betalbatim. I was shocked to see the hotel because I was promised that there is private beach of CM and so many facilities alongwith like sauna, gym, beach at your window and so many. When I asked there I was told this is also the property of CM without those features. Real resort of CM is Varca Resort. If you want to go to Varca for availing the facilities you need to pay taxi charges Rs. 600 going and coming i. Rs. 1200 per day. When I heard these things, I was speechless. I felt how I am cheated by CM.


I was dumped in Dharmshala like hotel in Jasminn. My entire holiday got wasted, my leave was wasted and what trauma I went through, I can never express. This was a horrible experience with me.

I wannted to stop my membership after than and applied for that and requested to refund Rs. 15,000 as cashback offer of TOSHIBA TV as promised while taking new membership and 2 EMI which I deposied.
Now Club Mah. is not refunding after my regular mails, telecon etc.

Please help me. I am attaching the application for closing my membership also.

Anuradha Chitravanshi
Ambuja Cement Limited, Bhatapara Unit
Post- Rawan, Tehsil- Baloda Bazar
Raipur (Chhattisgarh), PIN-493 331
Phone +[protected]Direct),
Fax +[protected]
Mobile +91 [protected], +91 [protected]
e-mail : harshkumar.[protected]@ambujacement.com

Company has deducted 11000/- Rs.extra from my credit card and denying the payment made to my account.

I have proof of Credit card statement of ICICI Bank, I have submitted the proof to club Mahindra , but till date no responce, This is pending since last two months appox.

Pls. do the needful

My Contact no., [protected], [protected]

Mahesh Chavan

Regards,

Mahesh Chavan

I have been a Club Mahindra Holidays member since 2003 and have been promised one free Holiday at the time of joining. I paid a hefty amount as upfront fee (full amount) then for a RED season membership.
At that time there was no mention of Annual Membership Fee at all.
After one year each year they called me up to seek permission to charge Annual Membership Fee on my credit card.
I dont know how they could have charged the amount to my credit card without any written confirmation?
In the past 7 years of membership the annual membership kept rising from 5167/- to Rs. 8545/- for 2010.
All these were charged to my credit card account and I had consented over the phone that they can charge it to account.
The marketing representative never mentioned that the un utilized Holidays will lapse if it exceeds 21 days.
In the 7 years I have utilized only 24 days against entitlement of 56 days.
Each time you want to go on a Holiday they tell you that all dates are booked and offer you some alternatives which you may or may not be able to take. And then they tell us that if you dont use the Holidays they will lapse?
As per their original commitment I can "bank" these Holidays and use them when I wish to.
They was never any mention that you must utilize your Holidays failing which they will lapse.
During these entire 7 years I have never received any communication (phone or written) other than for annual membership fee.
A few weeks ago I received a "Holiday Utilization Statement" from them where in they have stated that instead of 31 days I have only 14 days available due to a rule wherein no member is allowed to accumulate more than 21 days of Holiday.
When I raised this issue they keep writing to me that they will revert in 48 hrs and write back saying that they are following the rules.
They also told me that this rule was in force since 1996 but they started implementing it since 2008!! This was because they wanted to give us sufficient time to utilize the Holidays.
I have been writing to them every week and they come back with the same response.
They informed me by email yesterday that their records show that they had communicated to me that they will be implementing the Holiday Lapsing rule from 2008!! I had no communication from Club Mahindra other than the telephonic reminder for the Annual Membership Fee.
Today I have decided to take this to the consumer court and file a case for unfair business practices, misrepresentation by marketing personnel, suppression or non communication of information regarding lapsing of Holidays and wrongful claims that notices were sent to us.

Hi
Iam shocked with my experience with club mahindra
I am showing some communications
1)Thank you for writing to Club Mahindra.


This is an automated response to acknowledge receipt of your e-mail. We assure you of a response through one of our executives within 01 working day (we are closed on Sundays and Public Holidays) of receipt of your mail.

Please note the interaction ID for this query is 2577161. Kindly quote this interaction ID for all communications related to this query.

Club Mahindra Members may 'Click here' to track the online status of the interaction in the feedback section on www.clubmahindra.com . While on the website, members can visit the member section to check real time resort availability, place a holiday request, and pay your Annual Subscription Fee instantly in a safe and secure manner.

Best regards,

Club Mahindra Membership No. 1425036
White Studio

I have cancelled my membership long time back and Club Mahindra had still billed my Citibank Credit card with following transaction.

07/12/2010 CLUB MAHINDRACHENNAIIN 5,651.00

I have never authorised them to bill my current Citibank credit card. Neither Club Mahindra, nor Citibank is listening to my issue.

Please help.

LET US JOIN HANDS TO EXPOSE CLUB MAHINDRA FRAUD.....

Like you all, I am also a Victim of Club Mahindra fraud. If I start giving details of their attitude and behavior, this space will not be enough. So, I am collecting the details of the victimized clients from the various forums, who have been fooled by Club Mahindra and their "SO-CALLED NICE EXECUTIVES" and got trapped in to their false luring offers and are now not getting their money back after feeling cheated. I am planning to expose their fraud in a big way in the news papers and electronic media. As we all have experienced, voicing and venting our frustration individually will not serve any purpose, as you must have seen Club Mahindra Executives give only assurances and nothing else. We will expose each and every connected Club Mahindra Executive with their names and locations. Let us join hands and bring their real face to the world. I request you all to give me your name and contact nos. I give mine below:

JANAK KAVIRATNA
MUMBAI
Contact No.[protected]

Harassed by Club Mahindra:

A month back I saw an advertisement of ClubMahindra Holidays (CMS) in one of the news papers. This made me call CMH and inquire about the membership. On the very same day I had a representative from ClubMahindra come to my residence discuss the membership. The purpose of getting this membership was to avail an international holiday option that was scheduled in December 2010.

The name of the sales executive who came for the meeting was Anurag Srivastava. I explained my requirements and gave him the dates when I wished to travel for my holiday, to which he agreed and mentioned that I wont be having any issues with the reservations. This period would be September 2010. My travel period and location preference is as follows:

Date: 17-Dec-2010 till 01-Jan-2011

Place: Malaysia & Bali (Indonesia)

During the meeting Anurag mentioned that the resorts offered by ClubMahindra are at least Four Star (****) properties at all locations. Later he did offer me a membership from RCI for a period of 2 years at not cost (Inclusive with the ClubMahindra Package). Even for RCI he mentioned that the properties with RCI are either 4 star (****) or Five Star (****) properties. I relied on his talks and went ahead with the membership. After our discussion I filled in few forms and paid the initial 10% to block my membership. He confirmed that he’ll get my membership done immediately if I make 50 % of the payments on an immediate basis. I made sure that I made the 50 % payment with a week or 2.

On 01-Oct-2010 I received a mail from ClubMahindra stating my membership[protected] details and my offer details (membership details are attached for your reference). A week later I also received my membership details from RCI.

Then came a real surprise when I called RCI to do my bookings for Malaysia, and when they mentioned that the resorts they have in that location are very standard resorts and not even the ones that can be rated a 2 star (**). I was taken aback and this made me contact ClubMahindra member relations team (Rupal-Member Relations Executive). The member relations team now mentions that RCI is not a member entity. It is no ways related to ClubMahindra. I tried to make her understand, however she was not ready to accept her mistake. To this I have the following questions:

How can ClubMahindra sell RCI membership as a package deal if they do not take the responsibility of RCI?

How can ClubMahindra talk about RCI plans or even RCI when they do not take any responsibility of RCI’s properties?

Let me also tell you that the sales people associated with your Brand only pick up calls when they want to sell something. A member in need is of no importance to them. Anurag, failed to call me and failed to pick my calls at a number of instances. Even Rupal for that matter was of no good. I appreciate the fact that at least the RCI representative was honest enough to let me know about the resorts.

I’m getting married in December 2010 and the package I had taken was towards my Honeymoon package. However due to such irresponsible people, my holidays have been ruined. The money that I had saved for my honeymoon is now invested in this useless package.

I request you to kindly look into my case on a priority basis and relieve me from this membership. I would be obliged if my complete membership fee is returned. Till now I have not utilised anything and neither have I availed any free offers from ClubMahindra. I would also request you to kindly take necessary action against such people so that you don’t come across another Prashant Pandey. Till now I have paid more than INR 135,000 towards the ClubMahindra membership.

Later I wrote to Mr. Ramanathan and his intervention atleast made the member relations team to give me a call and understand the issue. Later I received a call from Ms. Kainaz and Mr. Farook. They tried to convince me about this membership being good, but they failed to realise my situation at every instance. They were just trying to be the sales retension people. They later assured me to get back to me within the next 2 days.

We had a talk on 01-Dec-2010 and then technically they should have reverted by 03-Dec-2010. However that did not happen and I gave a call on 07-Dec-2010. After calling them for more than 3 hours I got through Ms. Kainaz who very calmly informed me that they cannot provide me with a refund as the refund could only be claimed within 10 days of joining the membership.

At the time of membership, I had asked them about the exit procedure to which Anurag replied that this situation would never come in as the services they offer are five star services. I hope that by now most of you would have understood what five star services are.

I need your help and would request you all who have been treated like this to come forward and share your thoughts on how do we teach a lesson to these guys who talk aloud of their services at the time of sales and then disappear once the customer is in need.

You may reach me on prashant.[protected]@hotmail.com

Regards,
Prashant Pandey

Club Mahidnra Resorts - Falling victim to greed and very poor management and vision, absolutely pathetic offering from a respected and trusted corporate house of India, Mahindra and Mahindra group:

Been a member since 2006, following drawbacks to be reported, hope the compnay management takes notice:
- they seem to be focused only on registering new members without adding new capacity, absolutely poor service and availability of rooms to existing members,
- exhorbitnant charges for food and annual maintenance fees
- the resorts are in remote places with poor connectivity and in far flung places, very expensive from transpotation, food and other expenses
- lack of transparency on utilization, new capacity being added, members unable to book rooms,
- for 7 days vacation, they have availability that requires travel to 3 resorts spread across 3 states with gaps in dates in between
- though they cant offer room, they go on lapsing the days accumulated beyond the stimpulated limit,
- THIS HAPPENS ONLY IN INDIA where GULLIBLE CUSTMERS HAVE NO RESOURSE BUT TO SUFFER IN SILENCE
- IF ANYONE IS INTERESTED, I AM WILLING TO SELL MY MEMBERSHIP, I HAVE 25 DAYS OF INVENTORY AND ALL MEMBERSHIP DUES PAID

Hi,

I want to raise cheating case from club mahindra.

I am a member of club mahindra on 2006 - Membership id - 228430.

Down Payment Details - 190362/- rupees i paid

Executive told if you are not using leave then we can sell and will give you that amount.

Without informing me these people lapsed my Inventory for 7 days on 2007 ( Before lapsed they have not updated me )

Even they lapsed 7 days leave on 2007 even they are asking me to pay for that year.

Again they are asking Annual Subscription Fee Payable every year.
When ever you will call for reservation (one ans you will get - there is no vacancy )

Even they are not giving me to cancel membership and get refund back my money.

So please help me to handle Club mahindra.

With Regards
Subrat Biswal
Cell - +91-[protected]

I am paralysed for last 3 years, i need money to get treatment, i have to go to them at andheri mumbai office, they keep me waiting, give some excuse. Help me to get my money back

I HAD WITHDRAWN FROM MEMBERSHIP FOR POOR SERVICE WITHOUT USING A SINGLE VACATION.
I AM PARALYSED AND NEED MONEY FOR MEDICAL EXPENSES.

THEY ARE DILLI DALLYING TO RETURN MY MONEY

During Durgapuja festival in October 2010, Club Mahindra agents invited us over telephone for a free accomodation in their resorts. On 9th Oct 2010, I with my husband visited their venue at Big Bazar, Hiland Park, Kolkata. Following their verbal commitments I applied for a membership on the sme day paying Rs.16031.00 thru credit card. I had insisted them to take a/c payee cheque in this regard but they did not agree.

After returning home I searched their offer in the net and found several complaints against them. I became very much affraid and submitted with them a cancellation letter on 10th October 2010 and sought refund of initial membership fees.

After contineous followups with their Mr Ahmed (venue manager) over telephone he evaded the matter in any way or other. Finally on 8th November 2010 Mr Ahmed advised me to submit a fresh letter of cancellation for resons best known to him.
However, having no other alternative I submitted with them a fresh letter mentioning all the previous references.

On 15th November2010, I again contacted Mr Ahmed and came to know that My letter of cncellation has been forwarded to their Kolkata Office at Kasba area and
for future enquiry I will have to contact their. I then contacted Mrs Paramita (Kasba office) over phone and I knew that the said letter was not availabe with them at Kasba office.

After repeated requests to Mr Ahmed finally Mrs Paramita admitted that she received my letter of cancellation on 16th November 2010 and logged in for cancellation. As per Mrs Paramita this cancellation will take minimum 30 working days to take effect.

View above I would request you to kindly help me in this regard.

Thanking you


Mrs Debjani Chakraborty
62A Subodh Garden
Kolkata 700070

This is wrt my several trials ending in hard luck to procure a holiday for my family. I am a red studio member & have tried to book my holidays since the last more than 18 months but to no avail. I tried to know the reason why instead of so many resorts there are problems. I recently got the answer. It seems CM take corporate bulk bookings from several corporates. These corporate bookings allotted to corporate are recurring business in nature & hence lucrative. We as members are considered to be temporary money pullers for CM because after the membership amount is paid, its only the Annual maintenance service charge which they look forward to, which is peanuts to them. I tried to book a apartment in Goa 3 months back but the online booking window showed housefull during most of October 2010. nearly about 45 days one of my ex colleagues working with Standard Chartered Bank booked an apartment in the same resort for almost the same duration & got the booking confirmed. This is an unfair trade practice by CM & should be stopped immediately. How can you let your customer suffer by not letting the apartment which is the customers right & allott it to a corporate who buys bulk booking from you, for you to announce a houseful sign even before the online booking go up. It seems these corporates together help generate a scarcity of bookings. I think CM needs to choose between individuals customers OR corporate bulk bookings. Why cannot we get a booking in the prepaid holiday week for the next 25 years?

During my recent vacation at Thekkady (August 3rd week 2010), I was asked to pay Rs 90000 for an upgrade of my membership by a guy called N Shad from Club Mahindra. He gave me 3 complementaty upgrade coupons as an added benefit for signing up (and coughing up 90000) for the upgrade. After few weeks I tried to use the coupons only to find all three were invalid. When I called him, Shad N gave all kinds excuses and said he cannot help any more. After paying 90,000 for an upgrade and having to pay another extra 4000 for the remaining 21 years, all I got was 3 expired certificates. I am very disgusted with CM and its way of scheming money from people with the help o[censored]nethical and despicable marketing people. I request others to be very careful before paying money to Club Mahindra and extremely careful with crook rascals like Shad N
Shame on people like him!
-Vishvanathan

I had taken membership by signing the application form on 16/06/2010 by filling the application at the Vasai office of Club Mahindra Resorts , And I was promised for a free gift of 32 " Toshiba LCD TV on signing up of the application . It is understood that it will take atleast 15 working days for the despatch of the free gift . On enquiring after One month , i was informed by Mr. KiranKumar Gupta that they had promised to issue the gift after clearance of the Three ECS payments which I was not informed earlier on signing of the Application . It is clearly mentioned on every advertisement in Newspaper and on Website as on today also . So I hereby state that I have misguided and cheated by the Vasai office representatives .
So I request the Club Mahindra Holidays & Resorts to cancel my membership and refund me the full amount paid by me or else I shall file the petition with the Consumer court , Mumbai .
As the said terms and conditions for the free gift and misguidance process has been used by the representatives .