Club Mahindra Holidays Complaints & Reviews

Dear Janak Ji

This sounds like a great idea to set right non customer focus organization. I don't remember my ID but definitely will get back to you with details and see if we can form a group and take the complaint to the highest possible level.

Thanks & Regards
Rajat

Dear Mr. Hbalia,

Can I have the exact details of your membership, i.e. the season and the apartment you own and the total duration of your membership.

Also I would appreciate if you mention the amount you expect to receive form re-selling your membership.

You are in trap now. Nobody can save you. The only thing you can do is spread the awareness amongst the friends/relatives/public not to get in to this trap like you. In the next 1 or 2 days one person from Club mahindra will post message just below my message "we will address your concern". All the best.

since 3rd May 3012 by sending a letter and mail on 24th may I m askng for withdrawl of membership n to refund the DP Rs. 30000/- but has not recd. favourable reply from MHRIL.I recd. a mail from MRCM that Mr. Rudra Shanker will contact me n resolve the problem but no fruitful result found so far. I m seeing that most of the members facing problem from MHRIL and cheated by the company for one or other reason.
As per terms of co. this refund was to be made within the month of May 2012. But they are passing and not refunding the payment as assured at the time of booking.

JAIDEEP SONI
MEMBER ID 2420563

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Hello India, thanks for your concern. I have sent you a separate email with my membership details and the contact details. Let me know.

Dear Sir

As they are trying to take away our hard earned money by lying to us lets do something that will sweep them off their feet. I am going to start distributing messages outside sales office informing people about the consumer complaints against them. I have got the messages printed and will distribute them with the help of other harassed members. Lets effect their sales and then only they will realize that something has to be done with these compalints.

Regards

Bhargavarish

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Hey I have been cheated by them in the same way. We could not even get one vacation in the past 4 years, forget the free stay!!!If you are suing them I'm in too. Let me know
Afshan
[protected].

HI MY NAME IS PARESH SHAH @MEMBER OF CM SINCE 2006. THE CLUB MAHINDRA NOW CHEATING MEMBER BY ADVERTISING WRONG INFORMATION THAT THEY HAVE PROPERTY OUT SIDE INDIA BUT IN FACT THEY HAVE ONLY 5 TO 10 APPATMENT LEASE PROPERTY. NOW CLUB MAHINDRA GIVE MORE AFFORD TO MAKE NEW MEMBER(BAKARA) IN SPITE THEY HAVE MORE THEN ONE LAKH MEMBER. CLUB MAHINDRA DIRECTOR COLLECT PUBLIC MONEY (IPO) & ALSO COLLECT MEMBER ANNUAL CHARGE AND NOT DEVLPE ANY RESORT AFTER IPO .

I agree - they are liars and cheats

I need my money back - please don't cheat us Mr. Jayant Ramaswamy and Ms. Arsheen. We signed on a paper that said we are entitled to a full refund if we cancel within 10 days. How can you lie to us like this? How can you openly tell us that the termination clause is not applicable to us - just to suit your convenience?

Even after we explained our desperate situation Ms. Arsheen was rude to us in our own house. She was only concerned that the sale going bad should not be held against her. Instead of helping us out - she spent 20 mins pleading with Mr. Jayant convincing him that the sale going bad is not her fault. And together they continued to lie and tell us there is no cancellation refund applicable to us. They never even informed us about the clause.

After I started crying and read the form in detail - I pointed out the termination clause - and then they came up with a new story saying it is not applicable to us

They made me beg for my own money in my own house. What sort of people are these? They have no ethics. Club Mahindra representatives will go to any extent to make a sale and meet a revenue target. They have no compassion, and Club Mahindra representatives are frauds and have no basic ethics. How can they say that I am not eligible for a termination clause that is part of the agreement terms and conditions we both signed. Ms. Arsheen and Me - both o[censored]s signed this.

Mr. Jayant Ramaswamy lied to us - he made up some story that the Club Mahindra termination clause is not applicable to us because they have highlighted us under the 1st 25 early bird members and therefore we are entitled to a Samsung LCD 22' inch TV and some other freebies. The total freebies come up to 17, 700 + 5000 + 14, 900. For this they want us to pay 3 more moths EMI... what part did they not understand? We are in a sudden family emergency - we will not even be able to do up our home, we will not even be able to afford our honeymoon... we need the money... and they want us to pay 3 more EMIs of Rs. 8, 000 each... are they mad?

Mr. Jayant Ramaswamy - Team Manager at Club Mahindra Holidays and Resorts - how do you sleep at night? If we tried something like this - cheating our customers - in our workplace - we would lose our jobs on so many counts. We would be black-listed in our industry and no one would hire us.

But you obviously have been promoted - I guess that speaks volumes on behalf of your organization. And given all the other comments I have seen on this site - all the other innocent people you have cheated and harassed - God help me. Maybe I will sell my wedding ring to pay you bloodsucking, lying thieves.

How can my husband and I even take leave and come tomorrow - let alone on all the days we expect you to make us dance by calling us to your office and avoiding us... we will put our jobs at risk also now...

Mr. Jayant Ramaswamy - Team Manager at Club Mahindra Holidays and Resorts - we are simple, hard-working people. We do not have the time and money to chase you.

This is our hard-earned money. Please give it back to us. Please do not make us run around for it. Please do not invent clauses that we never signed and were never informed about.

Please give us our money back.

Mr. Jayant Ramaswamy - Team Manager at Club Mahindra Holidays and Resorts - to tell you the truth - we were very sad when we called Ms. Arsheen back to cancel the membership.

We were so excited to enjoy your Club facilities and in an instant we had to give this up because we suddenly were in an emergency situation. We had promised each other that we would take the package again when we were in a position to do so.

But instead o[censored]nderstanding our problem, you tried to cheat us. You lied to us about the termination policy.

Now we are so disgusted - we will never do business with you again. And we will carry the message to ALL our friends.

Congratulations, sir, on losing a customer forever in your bid to make a paltry 26, 570/- for Club Mahindra.

Believe me - if you try to steal from us anymore - and deduct anymore EMIs - we will cancel our credit cards, and will close that bank account... and will rebuild everything to keep you out.

If we don't get our money back from you nicely, we will leave no measure to make sure your company pays heavily for this. Of course, we are simple hard-working middle class people - so we will not resort to your unethical and illegal practices like you. But we will employ every legal method to bring you down for this.

And we will make sure EVERY SINGLE person on our social and professional networks knows what you have done to us...

Dear Saurabh,

Thank you for your reply - I sent that mail to Ms Indira at the address you suggested at 5:15 am and have received a system generated response for the same.

Will diligently follow up till this is sorted and trust to receive the same attention and action from your side. Bottomline being I want our hard-earned money back.

Best,
Josceline D'Costa

To everyone who has supported us on this forum, thought we owed it to you to send an update.

Firstly, we had the opportunity to meet with Mr. Jayant Ramaswamy. He tried his best like a true sales manager to ensure that we stayed on with the membership and re-listed the benefits for us - Club Mahindra is lucky to have such an aggressive and committed sales person. When we confirmed our decision to withdraw the application he tried to understand why we went for that package (because Ms. Arsheen initially gave us to understand that the free 3D-4N offer if taken from 10Jan onwards could be taken only within the White days and only after we took the plan and had the money transferred did she explain that we could have taken this free holiday on any days - if we knew this we would have taken the Blue package because the only immediate call to action for us was our honeymoon being sponsored). Anyway once he read our letter detailing the personal reason for withdrawal, he started to listen to our point of view.

Secondly:
1) Mr. Jayant Ramaswamy has accepted our written letters and confirmed with a company stamp and signature that he had accepted them. In these letters we have recounted our experience and asked him to forward to the correct department within Club Mahindra our request for application withdrawal and refund of down payment. We have also given a copy of the letter to him intended for the attention and action of Branch In-charge Mr. Rajeev Nair, further to an e-mail sent by me earlier today morning around 1-2am to Mr. Rajeev Nair. Separate Club Mahindra representatives have also written to us via e-mail twice today assuring us that action will be taken.
2) Mr. Jayant Ramaswamy has throughout our face-to-face discussion maintained that we will not be refunded the down payment as we were part of the 25 early bird consumers and therefore the termination clause is not applicable to us. And that this is because COA (cost of acquisition) is high for the early bird consumers and therefore it is a special package, and in event of cancellation they need to cover losses. (Here I beg to differ and argue - if we have left the slot vacant without consuming a single freebie, then there is another customer they can get. What COA is being recovered from us exactly? the justification provided does not make any professional, business, logical, or ethical sense. We just added to the MHRIL top line without being serviced on any count. That being said, a sales demo is an operational cost and translates into COA only if we sign up and stay members beyond the Rescission period. Otherwise, it's just an operational loss expense.)
3) Mr. Jayant Ramaswamy of Club Mahindra has also expressed that Ms. Arsheen would have never accepted our membership application if we had asked for some time or a day or two to think it over, because in their experience such clients are not stable and are prone to changing opinions. We explained that at the time of taking the membership application, we were certain we wanted it - but the sudden information about my father's surgery and the realization that we would no longer be able to afford this, changed our decision. We have no control over such situations and cannot be indirectly labeled as fickle consumers for this - that is very unfair. It is also a very personally implied statement. You will appreciate that in this situation, we expect Mr. Jayant to treat us professionally as he's doing his job, while we are seeking to retrieve our hard-earned money and our representing ourselves in an outside-employment situation.
4) Mr. Jayant Ramaswamy has also assured us that EMI ECS will not be activated further to our written request,
5) Mr. Jayant Ramaswamy has also assured us that he will forward our letter to the concerned department within MHRIL, who are empowered to make a decision about return of funds on withdrawal of CMHM application. In good faith, we trust he will forward our request to the correct department. And since he is the point of contact for us as consumers, we will keep following up daily with him and Mr. Rajeev Nair on e-mail and call till we get a favorable response confirming our payment return date OR till we get a written communication informing that we will NOT get the money with justifying reasons. At that point, we will decide and act on a further course of action accordingly.

Thirdly, after he saw our early morning e-mail to Mr. Rajeev, Mr. Jayant personally called up to discuss the mail:
1) He expressed that he was offended at the tone of our mail and expressed that he felt it was unprofessional, not very mature, and personal in tone of writing, and uncalled for. He did not expect us to stoop so low.
2) I have explained to Mr. Jayant Ramaswamy that the mail was not meant to be a professional one - it is a personal mail, because it is our personal money that stands to be lost due to mis-information and thereby misleading and incidental cheating on the part of the sales representative sent to our residence (whereby we signed a form with a clause that entitles us to full refund of payment upon withdrawal of membership within 10 days from signup. But when we actually opted for withdrawal, the representative Arsheen informed us that this clause we signed is not applicable to us since we had been selected for early bird prizes for being among the first 25 customers to sign up for the particular Club Mahindra service. How can we be bound by something we have not signed and how can something e have signed in good faith be declared null and void without any prior written or verbal communication at the last minute?).
3) Also it was a personal mail because with the distress caused by losing our hard earned money due to Club Mahindra sales executive Arsheen Khan's misinformation, we stayed awake all night unable to eat or sleep. And writing these mails was the only consolation - even though it was like clutching at straws.
4) Further, when we had initially recalled Ms Arsheen Khan and expressed our helplessness and desire to withdraw the application, it was she who was rude to us getting personal by saying that the amount was "peanuts" and it wasn't like we earned "peanuts" so it shouldn't be a problem. As young professionals who worked very very hard days and nights to get where we are, it was very hurtful to hear such things from a person who was refusing to refund our money under misinformation and was refusing to respect our wishes as consumers. I guess at some level that registered with us on a very personal note and added to our distress. That may have contributed to the bitterness and helplessness in our letters, comments, and e-mails.
5) Also, each time we typed in keywords like "club mahindra down payment breakup", "club mahindra customer care", and "club mahindra membership fee" to seek additional information about the situation we were in from Club Mahindra, Google only threw up negative comments and reviews from consumers. That made us really scared. In fact when you Google for "Jayant Ramaswamy Club Mahindra", the second result, even before his linked in profile is that of some consumer complaint. so you will understand why our distrust and bitterness and fear of losing our hard-earned money, and our feeling of hopelessness was compounded. I can provide screenshots of Google search results to support this.
6) That being said, we apologize to all representatives of Club Mahindra if they have felt hurt at our tone of communication. Our intention was not to hurt, we were not even considering anyone's feelings when we wrote those mails, comments, and posts - all we were focused on was getting our hard earned money back, and with that, our peace of mind.

Finally, we have not only submitted our request in writing to Mr. Jayant Ramaswamy towards him and Mr. Rajeev Nair; we have also to be on the safe side, sent via courier a similar copy of the letter (minus the modifications requested by Mr. Jayant Ramaswamy) to Mrs. Usha Pillai at Chennai - we shall track receipt of the same via courier POD and airmail number. We have also e-mailed Mr. Arun Nair who drives social media optimization, when we were confused about who to contact last night (i.e. in the very early hours of Oct 25)

We are grateful for the time shared by Mr. Jayant Ramaswamy, and the 2 customer care representatives who sent us e-mails. We hope this goes beyond an expression of regret and verbal discussion, and translates into a hard action resulting in the rightful refund of our down payment as per the termination clause no. 6 which we signed against on the application form. After all, in line with this clause, we have honestly satisfied the condition of withdrawing our application and requesting the same in writing - and we have acknowledged letter copies signed by Mr. Jayant Ramaswamy and stamped with the MHRIL seal to support this written submission.

We only want our money back, and will continue to follow up with our customer contact point Mr. Jayant Ramaswamy until we get this resolved i.e. we get our money back. Because he is no longer a faceless entity to us - he is someone we have met and have an established comfort level with. After all that is what good customer engagement is all about.

Thanks Club Mahindra team, in advance, for a favorable resolution - i.e. giving our money back to us.

Best,
Josceline D'Costa

We've submitted the paperwork and are awaiting a confirmation on the cheque release date

Club Mahindra have been really cheats, I have dropped idea of buying Scorpio 3 months back, which I had shrt listed, I had seen a house in Bhandup Mumbai by mahindra, had 3 rounds for discussion for finalization and suddenly realized it is Mahindra company and went for another project in last week opposite to Mahindra.

Mr. Jayant Ramaswamy & Ms. Arsheen will be promoted by Club Mahindra Management, their KRA ( target ) for increments and promoitions is how many customers do they fool . Shame Mahindras

We have been informed by the Relationship Manager Ms. Kainaz Pardiwalla to expect our cheque in December, and will now peacefully await the same. Thanks Club Mahindra team for helping us out.

Best,
Josceline D'Costa

Club Mahindra... STAY away from the company... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html

Saurabh/Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

We took a membership of Club Mahindra about three months back. An executive came to our house and promised us a couple of complementry international stays along with the regular benefits of the membership. we got lured into taking the membership and paid an initial downpayment of Rs 30, 000/.
In around two weeks time, when we got our registration number, we tried to avail the promised complimentry International stay in any part of the world. We realized that this complimentry stay was not actually in any part of the world but in some far off places where one can't even reach by taking a flight. We felt cheated and tried to cancel our membership but now they tell us that we can't do that as they don't have an exit policy.
I've been chasing them for the past two and a half months and now finally they have told me that they give me a refund. I feel harrassed and cheated. I don't know where to go. Please help us in this matter.
Thanks.
Sharat

Club Mahindra — No Refund even when eligible according to the its Terms and conditions!

Hi,

My husband and I enrolled for Club Mahindra membership in Jan 2008, we cancelled the membership in Oct 2008. We according to the terms and conditions of Club mahindra were advised that the down payment that we mae of 30000 Rs will not be refunded. However, the installments that we have paid (approx 50, 000) after that will be refunded subject to some deductions within 45 days.

We called their contact centre after 45 days as the cheque didn't arrive and then were promised that concerned department will get back to us. Then we received a phone call and an e-mail that we are not eligible to any refund!!

We pointed the clause in which its clearly written that only initial amount is not refundable but rest is... I also wrote an e-mail to Club Mahindra but no reply!!!

The contact centre people keep saying that we will get a call in 24 hours! A big lie!!!

Could anyone guide me as how to get my money back. I am asking for something that I am entitled for and they have turned a deaf ear!

Regards,

Geetanjali and Amit Dasgupta

Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334

I am also a viction of same thing. Club Mahindra shall pay interest as well as penalty for playing around with people's money.

Did you get you money back after this complaint?

My Name is Swapnil Kharche with Membership no:1469692.
I had cancelled my membership on third day of enrollment. They told me that you will get your refund within 30-45 working days. But it took me to get my refund amount Rs 15000 back almost 6 months after rigorous follow up (Daily phone calls, emails). During this time I have called more than 135 times to club mahindra offices at various places like Vashi (palm beach galeria,Vashi Stn,Andheri office). The company has very poor refund process.
I would sugget not to go for such processless company for availing our beautiful holidays. The marketing executives are lying with the costmores.

Dear Swapnil,

Would like to know if you received the complete refund or part and in case it was part refund, what was the %? Thanks.

Namrata

Dear Sir

As they are trying to take away our hard earned money by lying to us lets do something that will sweep them off their feet. I am going to start distributing messages outside sales office informing people about the consumer complaints against them. I have got the messages printed and will distribute them with the help of other harassed members. Lets effect their sales and then only they will realize that something has to be done with these compalints.

Regards

Bhargavarish

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

I have been cheated by this co by executve mahesh shetty ,i was not interested inthis membership as i was already a member of other club,i told him after he failed to convince me he started came in through colour he told me to join for week time he told me he return d amt with interest,i accepted as he was from our comunity,once swipped through credit card he never showed up or attended my call ,i have send many letters and email but noresponce , every person is involved in this scam senior head to managers as told by mahesh even ajay nambiar cant help u as he also takes money from us who is senior head of this co, i have swipped on 16/9/09, my membership no is1568686 plz help me out.

The list of complaints against the Mahindra group company from members is increasing. But they are not being addressed appropriately

There appears to be little respite for Mahindra Holidays and Resorts, as the list of complaints from dissatisfied customers continues to grow. The complaints range from unsatisfactory practices and deficiency in services to unfulfilled promises. While very little is known about how successful the company has been in redressing the complaints, a letter addressed to Mahindra Holidays managing director Ramesh Ramanathan recently raises the lack of clarity over the business model that this Mahindra group company follows.

"Overall people are not very clear on the business model Club Mahindra follows. There is no one reference document to it and the typical timeshare model does not apply in this case, " Bhupesh Gupta, who has been a member of Club Mahindra Holidays since 2004, wrote in his complaint. "Bits and pieces of information come to light, surprising me every time. I am surprised why Mahindra Holidays reports resort occupancy levels at the time of quarterly report to shareholders. What significance does this have to its timeshare business? Who will take the hit of this under-utilisation, the members or the business?"

Mr Gupta says that he has not received a reply from the company for some time and so addressed a copy of the letter to Moneylife, which raised the issue with the company. However, the explanations by Mr Ramesh and chairman Arun Nanda were not very enlightening. Without answering the issue raised directly, both tried to describe how "customer centric" the company has been.

Mr Ramesh says, "Our surveys done both internally and independently prove that we have a very happy set of members who rate the experience at our resorts extremely high. I am happy to share with you that RCI have awarded the Gold Crown status to 10 of our resorts… more than 25% of our new members sign up through referrals by existing members, denoting a high level of delight with the brand." RCI is the largest timeshare vacation network in the world.

Strangely, in a recent interview with MoneyControl, Mr Nanda had admitted that an internal check has revealed that the company was lacking in many aspects and that it required some cleansing operations to contain the damage to its membership base. Club Mahindra is said to have experienced a 30% drop in membership sales revenue over the past few months.

It is very likely that this is the outcome of the numerous complaints of members that appear to go unresolved. Consumer review websites like mouthshut.com and www.consumercomplaints.in list some of them. In one recent note, Devyani Chakraborty says she is still awaiting a refund on cancellation of her membership, which was sold to her a few days before during Durga Puja. In one post today, Mr Sandeep said he has failed to encash a free holiday voucher coupon after he was told that there were no rooms available in any of the resorts in any destination.

Other complaints refer to lack of proper exit options, which, the Mahindra Holidays chairman said were very few. However, there is no explanation as to why members have to go through an excruciating exit mechanism and lose 30-40% of their membership fees in the process.

Many of the timeshare membership holders have complained that the "flexibility" option, which enables the users to transfer, exchange and split their holidays, have led to under-utilisation of the resorts. Moreover, they accuse the administration of favouritism, which enables only some particular members to avail good reservation dates and facilities.

But while members are allegedly denied facilities, resorts and rooms are used for other events and availed by outsiders. Many members, after repeated failures, give up on making reservations, which leaves many resorts with vacancies. There are complaints about unsatisfactory services, inadequate inventory and other unfulfilled promises.

It appears from inquiries Moneylife made with some members that there is no proper grievance redressal mechanism and neither are members aware of how they can get their complaints resolved, nor are the staff equipped to deal with such situations. Another repeated mention is that staff members engage in dubious practices like lotteries, misleading members about offers and not providing proper information about the terms and conditions.

Thanks Guyes,
You saved me i only paid abt 2% of that.thanks this website to save my 98 % money.
Mr.Vinit Parekh also gave me false information, when i checked here i dont like approach of any of mahindra executive.so i mailed him to terminate my membership as it is in 10 days now no one is answering my phone or no reply to my mail.Mr. vinit told you cant terminate membership because u took in anniversary offer.i know this is not correct because when i told him to send email stating that.
mr. saurav tell me what i have to do to take my downpayment back as it is within 10 days.
Very Bad experience with office,

Regards,

Abhijit DT

i have also paid Rs55, 000/- for club mahindra membership on 26th of Jan, 2011.
I received any membership kit inMarch end, after sending several reminders-mails.
In April end after not able to login, i have written for refund.
Can anybody help guiding me further regarding how to get our money back?

Thank you sharing your valuable feedback. I think I am going to face the same problem. I am thinking of relinquishing my membership but they are saying No refund policy even though you have not used their service for single day. My cancellation of membership is because of lack of service post sales issue.
I feel it has become Jhelo life instead of Jiyo life because of Club Mahindra.

I am Jagan. I had paid Rs.27500 toward enrolment with White Studio. Due to medical emergency in my family I had requested for the refund of money. I got a e mail from [protected]@clubmahindra.com. My query number is 3031939. It was communicated that someone will call within 24 hours on the query. I got a e mail from U Rajkumar (Manager - Member Relations). But not has contacted me.

What is the escalation point if no one calls from Club Mahindra, Please let me know on this.

To whomsoever it concerns in Club Mahindra,

Please refund our membership fee of Rs.1, 00, 000.

We have been purely misguided by club mahindra representatives - Lubna Khan and Prince Rajput at the Hub Mall, Goregaon E :

Incorrect information was given to us to before joining the membership of club mahindra.

The document that we have received from club mahindra today proves that they have wrongly guided us through the Club Mahindra presentation and the pitch document.

The reasons supporting our final decisions:

Unethical Conduct - We were unsure of our bank balance. The executives said they shall check if there is balance. Instead of just checking the balance, they swiped the card and deducted Rs.20, 000.
Prince Rajput came home to collect the Rs.80, 000. He was guiding his colleagues over the phone to deduct money from the debit card even without the physical card. We stopped him from doing so and raised our doubt. This still makes me feel so INSECURE that your representatives can misuse our debit card.
They told us that we were VIP customers being offered the SLEO. In SLEO membership we are supposed to pay 50% of Rs. 1, 99, 999 (total membership fee) as a down payment and the rest 50% (Rs. 1, 00, 000) as EMI of Rs. 4167 over a period of 24 months. This will be based on 0% interest.
The ASF (Annual Subscription Fee) mentioned by the executives was Rs.10, 748 while we are actually being charged Rs.11, 600.
The executives never mentioned that the ASF will increase with the inflation.
We just found out today when we received the official letter from Club Mahindra Holidays that the ASF is subject to inflation. So I assume every year we will be paying additional Rs. 1000 hiked price in addition to the existing one, for 25 years. So, I understand in the 25th year we will be paying approximately Rs. 36, 500 ASF.
The executives also said that we would be liable to pay the ASF only when we decide to take the holiday in the particular year.otherwise, if we skip a year we will not be liable to pay the ASF for that particular year .
Today, we are reading in the literature that we have to pay the ASF every year irrespective of whether we go on the holiday. And if we do not go on a holiday then the ASF will accumulate and whenever we take a long accumulated holiday, we would have to pay for the accumulated ASF.

We do not want to continue a relationship which is based on lies and deceit.

We are totally and strongly convinced that relationships do not run on such unethical misinformation. We came for a relaxing holiday expectation.

We haven't utilized any of your holidays hence please refund our entire amount.

Request you to avoid spoiling our time, energy and happiness.

siddharth maskeri
sid.[protected]@gmail.com

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Dear sir,
This is a request to you to cancel and refund my membership[protected].
As previously i took a membership in the name of Mr. Manish Patesaria ID no 474062 in the year 2007, that time with membership i was offered a free gift of 4 jet airways ticket .After asking for the voucher again and again i never recieved those vouchers then after paying 6 EMI's i stopped paying and started complaining for the free tickets voucher but there was no reply or any settlement . I asked for the cancellation of membership but no one worked it out . So many years i spoke to many of your executives but none of them reverted.
In march 2012 one of your executive from vashi branch Mr. Imran Qureshi came and assured us that he will settle down everything and asked us to transfer the membership on Mr manish's wife's name . we agreed and did what he said and now the membership was in the name of Mrs. Deepa Patesaria ID no 2405772 .The EMI started from the month of April2012 amount was decided by Mr.Imran which was Rs.29, 239/-every month.In the month of july he gave us a discount of Rs13, 645/- which was equivalent to some free gift we did not took and the EMI amount was Rs.15, 594/- .Lastly when the September EMI came which we had stopped the payment as told by Imran only, as some amount was to be adjusted with the previous membership by you. as said by Mr.Imran "10.03% of the principal amount paid against the service tax with the previous membership will be adjusted in the last EMI."As the ASF was due i had already paid that also.
I blocked a holiday for Mussorie for 26th of may and as per your your call center my ID is showing an outstanding amount due to which i cannot avail any holiday.Thus i contacted so many of your executives to settle the issue and let me know but till date there isn't any solution for the issue.
On 15th April firstly i spoke to an executive Sriram from Chennai regarding the matter he assured to sort out the same but there wasn't any call back, then on 24th april i spoke to Naushant, then on 3rd may to Rajila, 6th May to Sriram and then on 7th May to Chandni, 8th May to Sukanya, everyone assured to do something but there was not any call back.In between i tried to call Mr.Imran also but he never answered our call and never replied our messages, he never took the members seriously .On 9th May I spoke to Srividya and she also requested me to wait till 11th and she will speak to some higher authority regarding the matter but Srividya also failed to call.On 12th i emailed Srividya which she has not yet replied.In my mail i wrote her that my Mussorie tickets are booked, im leaving Mumbai on 18th and i have not received the voucher till date.I had mailed you all also but no one cares to reply if you maintain any records you can check.
Now i do not want to continue with the membership.I tried to maintain a friendly relation with CLUB MAHINDRA despite of all this matter i paid my ASF also, i restarted with the membership with a fresh start but i was disspointed.

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

To,

Mahindra Holidays & Resorts India Ltd.,
Mahindra Towers,
2nd Floor
17/18, Pattullous Road,
Chennai 600002

During signing of the membership, i was confirmed the following:

1. I was given a special offer with the membership which included the following :
a) 6N / 7D stay at any Club Mahindra Resort in India
b) Rs.3000/- worth Dining Vouchers
c) To and Fro Air Tickets for 2 Adults + 2 Children (4 & 6 years age)

2. I was very clearly told during my membership form filling about the details in point # 1 and it

was only once i was confirmed that all these things would be given in writing (confirmed by Mr Eldon

Marquee), i agreed to sign up for the membership.

3. I was also confirmed that i can try out the membership in December through a very special offer

above after paying a 15% fees (Rs. 29,161/-) which i agreed to pay instantly


Some of the incidences which go on to show how things have worked out after fees payment till now

are as follows :

1. Immediately after joining, i gave a call to Club Mahindra to book a resort on my special offer

and i was told that i cant book any resorts unless i get my membership id, which might take around

30 days time. Ofcourse, this was not made clear at the time of joining.

2. Meanwhile i received a confirmation call from Club Mahindra confirming my personal details but

the calling representative said that i am applicable to get only 2 tickets one way (instad of 4

tickets two-way as confirmed during the membership signing).

3. After my continious re-iteration of the facts, the calling representative agreed to check back

with the sales team and then called up again to re-confirm that i am applicable for 4 Tickets one-

way (instead of 4 tickets two-way)

4. I again re-iterated for 4 tickets two way and the calling representative again said that she

would come back after checking with the sales team once again but the welcome caller never called up

again. I was helpless.

5. I then re-checked on my own with the sales team and i was told that Club Mahindra cannot give

this (4 tickets two-way) in writing because of management constraints but i was continiously

verbally confirmed that i am eligible for 4 tickets two way( I still have this verbal assurance from

Mr Yoginder and Mr Eldon - hSales Team)

6. I had to wait till i recieved my membership id (Membership ID # 473669). The letter that came

along with that confirmed a few of the offerings of the special offer but stated that the Air

Tickets are only one-way.

7. Now started the next ordeal of booking a resort. When i called up Club Mahindra to book the

resort, i was very clearly told that no resort is available till Jan 26th and Club Mahindra is

helpless in this case.(while i joined on the pre-condition that i would like to visit the Munnar

Resort in mid Dec 07) (Interaction ID # 495260)

8. I had to then chase up the sales team as to why was i committed a date in Dec'07. Was it just for

the sake that i sign up as a member?

9. After hectic follow up and numerous calls with the sales team, i was given the email id of Mr

Lovleen - "lovleen.[protected]@clubmahindra.com" where i had to write about my booking details. Just to

be flexible from my side, i offered alternate destination and dates in the email. When i got no

reply to the email for a few days, i called up the sales team again to find out what needs to be

done next.

10. Then, i was given the contact number of Mr Sunil Kumar who is the reservation incharge and i was

asked to start following up with Mr Kumar henceforth for Dec reservation. Sales team gave up and

said they are helpless if there are no bookings. they told that Mr Sunil Kumar is the only person

who can help me now.

11. After talking and writing to Mr Kumar, i got a response after 4 days that the said dates are not

available and i was offered alternative dates. The resort booking offered was also for 5N instead of

6N. To cooperate, i agreed to the said dates and wrote my confirmation email back to Mr Kumar.

12.After this, when i tried to follow up to get my resort confirmation, DV and Air Tickets, i could

not get in touch with either Mr Kumar or sales team. I did numerous calls to the sales team and left

many messages but i was always told that the sales team is busy and cannot attend the call. I was

assured everytime that i will get a call back, but ofcourse, i had started to expect certain

behaviour from Club Mahindra - i never got a call back

13. After numerous follow ups, i got a call from Mr Kumar that my reservation is confirmed for

Ashtmudi from 15th - 20th Dec'07. He specifically asked me whether i will be accompanied by kids

and i confirmed the same along with the age group (4 and 6 years)

14. I thought the booking is finally done. Then i got another call from Club Mahindra office (Tel

Nos.[protected] and[protected] saying that they are looking after my resort booking since Mr

Sunil has forwarded the case to them. They were offering me Ashtmudi resort from 15th for 4 Nights

now. I said i dont want for 4 Nights since my special offer is for 6N and then i was told in that

case, nothing is available. When i re-terated the story, i got a call back saying that the resorts

are available from 10th for 5 Nights. Again, i wanted to close this ordeal and i agreed to these

new dates. After 30 min, i got another call saying that my booking is already done from 15th - 20th.

Rubbish !!! But then i agreed again. I was also confirmed during the call that the reservation is of

2 Adults and 2 Kids

15. I was also confimed during the above calls that the Dining vouchers and the air tickets would

also be delivered to me the next day but ofcourse i did not get anything.

16. I got a SMS next day that my resort booking is confirmed and the details have been mailed to my

email ID : "[protected]@manojarora.not" . then i realised that my email id with Club Mahindra was

incorrect. I again called up Club Mahindra asking them to correct my email ID and send me the

confrimation mail to the correct email id ie "[protected]@manojarora.net"

17.Next day when i got the mail on the correct email ID, i was again shocked to see that my

confirmation was only for 2 Adults and no kids allowed. There was no mention of my Dining Vouchers

and Air tickets

18. I wrote back to Club Mahindra and also again narrated the entire story to the sales team but

never got a positive response from anyone. I was again confirmed by Sales Team that they would

confirm me about DV, Kids accomodation and Air tickets by end of day but again didnt get any

response

19. Since now i am tired of followups and want to end this nightmare, i want to wait only till 31st

Nov 2007 to give a last chance to all concerned after which i will have to initiate the following

actions :

1. Ofcourse, i would cancel my membership and would expect my 15% advance payment (Rs. 29,161/-)

back with interest
2. I will have to go to Consumer Court to get justice done for this kind of response from Club

Mahindra
3. Go to the press to create public awareness against this club.

I am so frustated that i would not hesitate in going to any extent to get justice done to myself and

show the real face of Club Mahindra to the entire public.

My interactions with the following :
a) Yogender Singh : [protected]
b) Eldon : [protected]
c) Sunil kumar : [protected]
d) Club Mahindra : [protected]

* I can produce proofs for all Calls, EMails, SMSs as and when required

I totally agree with your view of Club Mahindra. Dealing with them is quite frustating. When one sends an email you get a reply saying that they would respond within 48 hours. However, if you notice they do not. Next time you click on their response and leave the subject line same, you do not receive a response at all. To overcome this problem I started changing the subject line every time. I think we need to get together and form an association of people affected by Çlub Mahindra and lodge a criminal complaint against them for perpetuating a fraud. I was promised so many things prime among them being that the ASF would not change and also that we would be assured of bookings. Both later I found to be false. I decided to seek a clarification from them which they refused providing some vague comments. I understand that they are overbooked and also taking in many memberships by luring people through posting of representatives at Petrol Bunks and Malls. These people are assured 2 N / 3 D free holidays. Further they also sell rooms directly. Where do they have the capacity. They wish to rake in the maximum through their IPO. I have already approach SEBI and Department of Company Affairs as also CORE, etc. I request you to approach the same. Also kindly network for others with similar problems so that an united front can be put up. Club Mahindra needs to be taught a lesson and a fitting one at that.

I am also a sufferer from the non fullfillment of promises from Club Mahindra.
I was offered Free Complimentary weeks without any condition about it usage, but now they are restricting its usage to Off season only and that too at limited property.
I have selected to become member for red season as I am having School going kids, now I feel that I would not be able to utilise these complementary week.
I am ready to join the association against Club Mahindra

Hello

Can we get in touch pls. I think it we need to take this up in the consumer court. I have written to their MD & even then the sensitivity is so low. Worst is the experience of speaking to their customer relationship team - most condescending - everything they do for you when you escalate is an obligation & worst part - nothing really happens on time.

My contact is [protected]@gmail.com

Club Mahindra Holidays — Unreliable

I had enrolled for timeshare with club mahindra in July 2007 and as part of the enrollment they had promised 2 complementary international weeks of RCI holidays. But when it came to delivering on this, I was pushed back and forth between Club Mahindra and RCI, with none of them taking ownership for delivering on the commitment. they kept on giving some reason or the other and could never offer any good resort or desired resort even after seeking it 6 months in advance.. and what they can offer is only local holidays; everything else they simply brush aside . and some of the responses from club mahindra have to be seen to be believed.. there is just no ownership. I guess my money is a waste ( because they do not even offer refunds and hide behind fine print ).. my only request to fellow users/boarders is PLEASE BE WEARY OF THIS COMPANY OF CHEATS. DO NOT GO BY WHAT THEY ADVERTISE. THESE CANNOT SERVICE WHATEVER THEY PROMISE AND NEITHER IT IS THEIR INTENT TO DELIVER.. THEY JUST WANT TO FLEECE.. IF TODAY THEY ARE OFFERRING SOME LCD TELEVISION, MOST LIKELY IT WILL NOT WORK/THEY WILL BE GIVING YOU THE DISCARDS OF THE COMPANY AND THEN MAKE YOU RUN FROM PILLAR TO POST.. AN ABSOLUTELY PATHETIC COMPANY.

I am also not being given any refund, though cancelling within the stipulated time. What can we do? Please suggest. If we need to take up the issue together, let's do it.
Pankaj Chadha

[protected]@gmail.com

I am also a victim of Club Mahindra. First of all their Sale office at Palm Beach Galleria, Vashi, Navi Mumbai chased me over telephone to visit their office. How can they call a person over phone without any appointment and how they should take the personal details of a person illegally and distrurb him repeatedly. However, a common person is lured of offer by Club Mahindra.
So, One fine day I visited them on one fine day just to have a look of the adjacent shoppong Mall and CM was just a secodnary objective.
But their Sale executives are very good at convincing the person and twist the persons brain as they a very good at gauging the persons state of mind and weakness. Within a hour of talk and without any written conditions they motivated me to sign the form and got my Credit card to pay for the intial amount of around Rs. Thiry Thousand. They did not disclose the terms and conditions like canellation rules etc.

However, after coming home and giving a cool thought I realised that this membership is not suitalbe for me financially. I got back to executive of Palm beach office for the cancellation but he kept suggesting to keep the membership.

After that I have been seding nubmer of email for refund. Their call centre executive kept telling that i should wait for 45 days for the canellation and even promised that full refund will be done unconditinally. They also promised that some executive of Club Mahindra will contact me within 48 hours regarding the canellation. But it has been more than three months and none of the CM fellow has contacted.

This has been frusrating for us. CM is really doing unfair business by engaging its sales executive to trap the simple people in unethical way. It is just a Fraud and Cheating.

I request Club Mahindra to take actin against his executive and return the money of all the CM members who has has been trapped.

I am ready to chase CM to get back the money of all the concerned people.

Let us get together and ask for compesnation for mentally harrassing the people.

Dinesh Chandraker
[protected]@barc.gov.in

Club Mahindra Holidays — failed on their own commitment

myself ASIFKHAN from mumbai joined this club in june(2008)that time they committed me for giving a LAPTOP, but yet they are not fullfilled their commitment, daily they people are giving new excuse to me, now i want to cancel my membership, but they are not replying me.

Hi, Me and My husband became the victim of club mahindra's Lucky Draw scheme. Yesterday (20 oct 2008) only we got to know that its a fraud and after reading all the reviews on internet we are in a shocked state. We paid approx 34K to club mahindra, not sure if we will ever get it back.
I strongly believe and agree that public should be aware of this else many other couples like us will get suffered.

Thanks everyone.
From last one week thay are contacting me telling about Lucky Draw's result that I have won the 2D-3N resort stays and all...after reading this I have decided to not to go for it...otherwise tomorrow I could become another victim.
I suggest there is one program "PAHREDAAR" on CNBC AWAAZ channel, report this fraud to them with detail and they will take the case forward and solve your problem.

Regards,

I m also victim of this all . CM representative called at 7 SEP 2008 to collect 3n-4D gift vaoucher at their CSM outlet and diverted my mind by some false commitment and forced me to take membership. Today only i have posted mailto CM cust care for refund. But after reading you all i dont think they would give my money back. I can see how their sales representatives are deceiving we all.

Lets get united to resolve the issue.
Please mail me or call me @ [protected]

Regards
Sanjeev

I would like to find out if you indeed managed to take any action against Club Mahindra. As for me, we are really frustrated with CM and want to take some strong action against them.

Club Mahindra Holidays — No Refund of my money after defaulting in services badly.

Complaint Details : Club Mahindra Membership No 971992
Pradeep Kumar Aggarwal
Add 9 UGF Gaurs Residency Chander Nagar Ghaziabad UP 201011

This is to bring to your notice, the problems and harassment I have been
facing in the hands of Club Mahindra Holidays for last three months. It
has been a horrendous experience for, despite spending almost 120, 000 Rs
I have not got the guaranteed services nor my money or a response after
the cancellation.

Below given is the series of problems that I have faced for past 6 months:

1. I made a booking of Studio Apartment in the RED season, where in we
would be getting the priority of Holidaying in the busy season . To make
the holidays smoother they promised that they have tie up with over 3500
resorts where we can be booked for our holidays. However when we requested
for our first holiday in Munnar in August we were not given the
reservation on the time on the requested time slot. I had placed my
request one month in Advance with the Executive who was servicing us. We
ended up loosing the entire holidays season.

2. They promised us 6 free open air tickets at the time of booking which
were suppose to be valid upto March 31st.The executive promised to send us
the open Kingfisher tickets, which we didn't receive, and we were told
that we have to send the email request for the travel reservation. However, I placed my first request of air ticket after talking to Vinod, the
request got no response till today. I have been asking them, why I was
not given the air ticket, they have not replied me till today. I have been
writing mail and there was no response.

3. They had promised certain referral benefits. I have given them over 11
referrals but there was no feedback on the same. I have got no transparent
reply till today as to who joined and where the money has gone. I wrote an
email on 9th Oct and than on 22nd oct but they have not responded. Despite
my repeated follow-ups and there was no reply and finally they send me a
cheque of Rs 4000 for one referral which I have not banked as I have
requested for cancellation. I have already returned the cheque to Club
Mahindra. Just to add, Vinod has tow times confirmed me that referral
cheque of Rs 14000 has been dispatched but I have not received till
date(which was a lie).And now Vinod doesn't pick his phone not I get a
reply from Club Mahindra.

4. I have been chasing the customer care representative and sales guy who
signed me up but they have not responded to my email or my phone calls .I
have written emails on 11th Aug, 9th Oct, 22nd Oct, 6th Nov, 8th Nov,
18th Nov, 01dec, 03 Dec, and 8th Dec 2008. There was never a proper
feedback or reply.

I put my first cancellation request, on the ground that they have failed
to deliver on the commitments. I put the request on 8th november and
requested them not to charge my credit card . They still went ahead and
charged my credit card twice after that for 19777 Rs . Again I send the
cancellation request on 03 Dec 2008 and till now I have not got any
response on my request. The harassment is going beyond proportion now and
I have been forced to approach you .

Kindly help me in this regard. I want to proceed legally . Kindly suggest.

Consequences : Total Economic loss is over 120, 000 Rs and continous mental
harassment

Club Mahindra Holidays — misrepresentation & non-returning of money till-date illegally

Dear Sir
This is a disatisfied, distraugt, harassed consumer who was laid into your trap by sales representatives who told that by paying 15% of the amount, you will get one national hoilday, one international holiday, gift vouchers, HCL laptop etc.Once you are through with your holidays & gifts, then you decide whether you want to take the whole scheme.Best part was that scheme was told us was valid for only that fatefulday.The poor consumer fell to these mind-games & accepted this offer by paying Rs.33000/-.
Next day a confirmation call comes from member relation, it was told that you need to pay 2 instalment to get the offered things .we were livid, you bet. But we asked for cancellation & that our membership application may not be processed.Mail which was acknowleged was sent immedaitely.
But heavens behold, after few days come the news that a membership id is created 1375307. why on earth somebody would do it after cancellation notice!!
Then starts the real trauma.I was told that money will be back in few days.after calling for 100 of times & mailing franatically after 3 months I only have promises that cheque will be dispatched in few days, last date being 10th Jan.It was really appaling to hear from member relation team that they have asked xyz branch & they are not doing the needful.Do I have a consumer have to care about your internal processes?
In this era of corporate governance & ethics, it is a blot on fair name of Mahindar Group.I hope they care!!
Here is text of feedback I sent"
I had applied for membership on basis of glibly talking misrepresenting sales representatives .next day when confirmation call came, offer given was termed unviable by your representative.so i cancelled my membership & sent mail to effect on same day which was acknowleged & responded.But thereafter still my membership was created via id 1375307.there was a promise to pay within 10 day.but it has been 3 months & when a call is made, sometimes I am told that cheque will be sent in 2 days or 3 days. Since thils illegal hoarding of money is neither legally nor morally tenable, so you are requested to pay the funds along with interest charges & inconvenience cum harassment charges.This may be construed as a legal notice.otherwise i will be forced to approach consumer court, interenet grievace redressal groups. my phone [protected]"
In the interest of "Consumer Soverignity"I not only demand my money along with interest & harassment charges but also want action against people who sat on my request for 3 months despite so many calls & mails.even Public sector Companies, these days don't treat their consumers in this manner!!
Regards

Ravinder Singh
ph[protected]

infact I'm yet another victim of club mahindra...I'm sending them a registered letter and if I don't receive a call back from their end, I'm gonna go to the consumer court...if anyone interested in joining me in that please let me know...
my email id: [protected]@yahoo.co.in

I too am a victim of Club Mahindra and would like to take up the case with the consumer court. Lets unite and teach them a lesson. If anybody would like to join the cause, mail me at purab.[protected]@yahoo.co.in

To add on to the Mahindra communications :

I had requested for the cancellation of my membership a mnth after I enrolled for it.
I asked for the details as to how much amount am entitled to get back and so.

At times I received a mail and a call saying that someone from "Member relations" would call and talk over my concerns.
This somehow happened after a month of my requesting for cancellation.
When I asked the team to call me on weekends rather then weekdays, think I received a call after 4 months ( after follow ups ) sating nothing is refundable.

The caller said she couldnt call as she was on leave for a month.

Mind you, I havent encashed any holidays with mahindras in the while.


RCI keeps sending messages askign to apply for holidays before it expires.
When tried chkign for some holiday, it says, I cannot do that after another month or so. Wonder, why the weekly text messages then.
Also, if encashing holidays in RCi location, stay for any days less then 7 days and it will eb counted as 7 days only.
RCI does not look as lucrative as Club Mahindra propogated it at the time of selling.
I think they called it their USP.
The USP itself is a question mark.

Club Mahindra is still marketing their membership offering all sort of goodies but the reality is that they do not have sufficient inventory even to satisfy or to honour the commitments to half the numbers of their exisitin members. I do not suggest anyone to become members. On top of this, no member is having a say in the management of the club, hence where is the point of calling this as a club? This is purely money making business.

I have been trying to get holiday at Varca Beach, Goa property for the New Year eve week but was told it is fully booked. This is on 1st July at around 9.40 A.M. The booking is open on 1st July at 9.00 A.M. I am a Purple member. I do not know what could be the position of other category members. In the month of December 2008, I was told that Munnar property is fully booked on 1st May 2009, hence my request from 29th April to 2nd May could not be processed!!

Many of the rooms are sold to corporates like any other commercial hotels at the cost of the members.

It is a pity that plenty of people like me are helpless today. May be we members have to form a Members Association to fight against the management to address our plight.

Mine is yet another horror story with Club Mahindra..no need to explain..we all are experiencing the same kind of feelings as we belong to this crappy family of clubmahindra holidays...
Why dont we just stop being rhetoric and turn things into action.
Let us see what is the best way to reach out to the Billionaire Anand Mahindra...and get some solution..why dont we take out a rally...for doing this..why dont we form a club against club mahindra to protect our interests and stop being cheated...is there anyone who is listening...

I have same problem, I am sending legal notice if any one wants to join me please contact
K.S Ravindra Prasad Advocate Supreme Court of India & Karnataka High Court Bangalore
ravindra.[protected]@gmail.com
Dr. Chennakeshava

i want to join club mahindra holidays ...could any body tell me, that i should join it or it is fake...is it worth joining it by spending 2.5 to 3.5 laks...are they fulfilling their commitment...plz tell me [protected]..

I am facing the same fraud from Club Mahindra. I ahve a suggestion. There is a programme on Star Plus, Aap ki Kacheri Kiran ke sang. I think we should put this case in front of her. What do you people say?

Madhu Pandey.

Club Mahindra — OVerbooking by Mahindra

Club Mahindra are gathering memberships in thousands of number but their resorts do not have rooms even if tried to book 4 months in advance. I have 2nd highest membership colour but any time I try to book the resorts are full or one get rooms only for a day or two as against promised rooms of 7 days. Or they will say 2 days are available in hotel in north and 3 days in south of India. You just cant use your free holidays. And on one hand members can not get rooms and on other sides people who are not members they get free rooms during promos.

The membership also states that Mahindra would buy back membership but I must have made many calls to them but no one responds to give me details on how to go about it.

People must beware of buying mahindra club membership as they are just collecting money with a promise to holidays but you can never actually get to have one.

Club Mahindra Holidays — REFUND OF MY MONEY Rs-23780/-

Dear Sir,
I HAVE TAKE CLUB MAHINDRA MEMBER SHIP BUT AFTER SOME TIME IHAVE BEEN CANCEL THROU EMAIL MY MEMBER SHIP CANCEL ON 27 NOV 2008. IN HIS PROSPECT WRITEN AFTER CANCELATION YOU GET OUR REFUD WITHIN 45 DAYS. TILL DATE I HAVE NOT RECIVE MY MONEY BACK .I HAVE GIVEN A EMAIL SO MANY TIME .I AM NOT GEATING SATISFATION JAWAB ALWYAS SAYING YOU WILL BE GET YOUR REFFUN NEXT MONTH.SO MANY TIME I HAVE CALL TO CALL CENTER.
Name-Anil Tyagi
A-85 FLAT-10 GALI NO 5 EAST NATHU COLONY SHAHDARA DELHI
Mobile no-[protected]

Club Mahindra Holidays — Club Mahidnra Holiday Resorts india

We had such a wonderful time at Club Mahindra Varca Beach, that the only time we felt sad was when our holiday came to an end. We De-stressed at the while the kids had a blast at the potters wheel and playing beach cricket.

-Mrs. & Mr.Dhawan
Club Mahindra member family

Please get in touch with AIRDA, the Association for Timeshare Companies [protected]@vsnl.net
- Jai

i too feel cheated by CM. If anything can be done to expose the fraud I'm all ready

mohindera products — internet not working

Hi,
I had given a complaint that the internet is not working, but nothing has been done so far. Its been 15days ago, no body to attand the complaint lot of call to SDO NO BODY IS LISTING OUR VOICE.
THANKS
. ..

Please try following escalation matrix.

Level 1 : [protected]@clubmahindra.com
Level 2 : [protected]@clubmahindra.com
Level 3 : [protected]@clubmahindra.com

if it does not work escalate it to Ajay.[protected]@clubmahindra.com [Head Member Relations].

Hello Sir,


My name is Nikhilesh Ray

Member id: 1417584


I wanted to escalate against the false commitments and cheating done to me for refunding my money against cancellation.



22nd November 2008: I paid 38851.00 Rs for becoming the member of Club Mahindra through my ICICI credit card. I got disapponted with the services and false commitments of the hotel reservations, so I have applied for the cancellation & refund of paid amount on December. The process was initiated on 7th January and I was told that in 30 working days the amount will be refund. Since, then I am just following up with the customer care and vashi branch for my refund.



The member relation officers have send me many witten mails giving the dates of confirmation for cheques release. But, the when the dates reached they turned back and tells me that there is some problem from Club Mahindra Corporate and from there end cheques are not released so we cannot make it know and it will take two more months.



I am going to register a legal complain to Consumer Court Thane Branch very soon with all the proof documents.



Please check the trailing mail to get one such example of the commited date.



Help me and help yourself to maintain the dignity of company.


Thanks & Regards

Nikhilesh Ray

[protected]

Club Mahindra Holidays — compliants of resorts

No current facilites and no water

I completely agree with the above complaints as I have experienced the same harrowing treatment from club mahindra. I had applied for the membership on March 30, 2009 and cancelled the membership on 15th April. (Membership No: 1461218). Despite repeated requests I still have not received the refund of my hard earned money. The company is an absolute fraud and I intend to take up all legal action.

Club Mahindra Holidays — Membership 1441926 Cancellation Refund not provided from 5 months (16-Mar-2009)

I had taken a membership from Club Mahindra, but as the bookings etc for the trip i had taken were not done therefore i cancelled the membership. There were many goofups/manipulation:

1. The correct contact information which i had given was not registered in the system. It was manipulated.
2. On Mar 16 2009 i had sent a request for the cancellation of membership and i was assured that within 45 days the refund for the amount 15855. After that there have been constant follow up's and requests still there has been no revert/cheque recieved.

Following are the details of the case:

Follow up Details:

1. Date – 16-Mar-2009: This is at the time of cancellation they told refund cheque would reach to my address within 45 days. Cheque yet not received.
2. Date – 22-Apr-2009: Ref# 1386136. Again confirmation given that I’ll receive the cheque in 30-45 days. Cheque yet not received.
3. Date – 17-Jun-2009: Ref# 1311596. Confirmation given that someone from Delhi Main office would call me. I did’nt receive any call till now.
4. Date – 23-Jun-2009: Ref# 1311596-upd. Lady says Cancellation is still Under Process and we’ll get a call back in 24 hrs.

This is one of the worst CUSTOMER SERVICE. Please take strict action against them.

Club Mahindra — Not sending my joining fees back after cancellation of the membership

Dear Sir/Madam,
It is very sad that Club Mahindra has cheated me by not returning my joinning fees of 25, 000 since last Six months even after several commitments from there side. Every time they are disrespecting their commitments. My membership ID is 1444762

I paid money for membership 31st Aug 2009, realized on on 2nd Sept 2009 at Kolkata. Once you pay the money their attitude chages + you come to know about many hidden charges only after you pay the money. I got bored within 2 days. On 3rd I requested for cancellation and return of my money. Chennai office told me to register through email. As I was on vacation to India, I did not have easy access to PC & internet, so I told him to register my phone call as complain and refund. He did so, then I visited local office at Kolkata, several times for membership cancellation. The guys made "golmal" and offered me to visit a nearby place for 2 nights (the place is worth half a day), offered a laptop in exchange of my travel voucher, dinner voucher ( as I paid 2 installments in advance in addition to 10%). Again I requested for cancellation again "Golmal".
They don't reply your call, SMS, email once you paid the money. Recorded reply u will get that "someone will contact you within 48 hours", sometimes u will receive an email stating : " we tried to contact you in your registered mobile number but failed" when nobody has at all called you.
Finally I lost my money and came back to my work place in Doha losing my INR 37000/=
Let us make big Negative email campaign about the company such that their top level management learns how to manage a company.
Can anyone send me email ID of CEO of Club Mahindra?
Zatish Nandi
Doha, Qatar.

Club Mahindra Holidays — Non refund of Membership money

Hi,

I and wife both were called for a demo for Club Mahindra and we were offered membership for club mahindra. We initially opted for going for membership for off season for studio apt. Due to insufficient funds, we decided to not to avail the membership. The sales person told us that the offer is limited and we can give advance of Rs. 5,564 through Debit card against the initial joining fees of Rs.15,000/-. details as below

TID No. : 40022955
Batch No. : 000540
Invoice No. : 000234
Date : 17/09/09
Amount Rs. 5564
Axis Bank Debit Card No. [protected]

Subsequently after three days we informed the sales person that we want to withdraw the membership and refund us the money. The sales person arrogently refused to refund the money and demand the balance of Rs. 10,000/- with additional cancelled cheque. We again requested him to refund the money since we wanted to withdraw the membership and since we have not opted for by paying the balance amount. We also requested to send the signed copy of the forms of terms and conditons which is not delivered till date.

Since then twice we have sent e-mail to customer service support for refunding the money and no revert s were received from them .

Club mahindra has looted our money by showing lucurative part of offer and keeping us alloof of the terms and condition part.

We kindly request to consumer forum to help us getting our money refunded since Rs. 5564 is not small sum for salary earner.

Thanking you

Shailesh Pednekar

Mahindra — delay in payments

mahindra logistics takes cb from you promises to give payments on time but never..pays so..

Also they deduct and put debit o your payments.

The Head Member Relation
MHRIL.
Mahendra Tower 2 nd Floor
17/18, Pattullous Road, Chennai 600002

Sub:- Stop payment through ECS and refund my money.

Sir,
1-As per instruction of Reserve Bank of India letter No NCC(JPR) No.1128/02-08-24/2007-08 dated 11-2-08 The Bank have revoked my ECS mandate in my account number [protected].And You have also informed me vide your E-mail(MHRIL=562-725 dated 14 Jan 2008 that necessary measure have been taken to cancel my club mahindra membership.

2-My other complaint with MHRIL is that your Business Partner Head at Jaipur Mr.S.Arya vide their letter dated 9 Feb 2009 on your copany letter pad demanded me to deposit amount equal to 4 EMIs for transfer the membership 339340 whith in 50 days of realizing the amount and said that Rs 26000 cost of Samsung cam corder will be deducted from the total amount paid by me..

Again I showed my faith on your Business Partner-Dream vacation office at Jaipur.I have deposited amount to Rs 30376 by cheque on dated 18 Feb.2009. But even after lapes of 7 month there is no satisfactory reply from them.

I again request you to look into my case seriously otherwise, I will left with no other option but to exercise legal action of consumer law.

I hope to consider my application favorable.

Rukmani Meena
Member ID-339340
Jaipur-302021 (Rajasthan)
Email:[protected]@yahoo.co.in

Club Mahindra — Stay at Club Mahindra

We really enjoyed the holiday at Club. overall it was nice experience. Staff at club is really very good & gentle. Activity center is really making the stay memorable. Teacher is very co-operative & always wear a smile on her face. Children along with elders enjoy the activities here, creative activities are taught with patience & care by the craft teacher.

Overall it was memorable stay at Club Mahindra.Look forward for the same experience in future.

- Dr. Ashvin Palkar, Mumbai

Club Mahindra Holidays — Club Mahindra Membership:- 776789

I have been a club mahindra member since last 2 years and during this tenure I could figure out that they have no business ethics and professionalism and they are here to cheat the members. The number of complaints here proves my point. They have built up a huge membership based on a very very small inventory of rooms, so a member is supposed to wait for 4-6 months for his turn to get a room. I contacted the member relations team and questioned the same and asked them to come out with the total number of room they ave for members and the total number of membership. I am also pissed of with their waiting and delaying tactics for booking a room, I asked the procedure for recalling the membership and getting the refund. They first tried to convince me to reconsider my decision, but when they found me firm on my decsion, they have stopped responding. I am yet to get any response of my mail to know the procedure of recalling the membership. I am trying to call them, they dont respond, they are not responding to my mails either. They are infact penalizing and harassing me for bringing the issues of long waiting time to the fore. But they cant deny my right to know that as a member, neither can they deny my right to recall the membership. I have also warned them that I would rather go to consumer court, if they dont act, but it seems they dont care consumer cases, as there are already 52 consumer cases are pending against Club Mahindra. Its a sorry state of affairs, they are a bunch of lies, a bundle of woes. I have never witnessed such a inhospitable company in th hospitality industry.

I am standing on a very similar platform.

I completely agree that the services of club mahindra in all respects is pathetic. They fail to stand amongst the service industry.

Member Relationship team is a complete Goo[censored]p. They hardly respond to your calls. Neither they meet their commitments.

Agree with all your agony. But i dont think we can do much against these people legally. They would have thought of all these things and taken good care. The company deserves to be drowned for playing with sentiments and money of a common man

Club Mahindra Holidays — Club Mahindra Family Holidays

To all those who are searching for having fun at a place close to the city, Club Mahindra is not the place but its certainly the place for family holidays. The ambience, people and service are all tailor made to give you a nice wholesome family holiday experience.

Usha Dhar, Mumbai

I am totally with you as this buggers are good in taking your hard earned money and when it comes to service and refunding they say talk to Chennai office. I was tried to be cheated in the same way but thanks God I asked them to refund my money within 10 days.
Still I am doing follow-ups and finally they have given me letter informing me that they will give me a cheque on 5th of Jan 2010, but I don't trust these Club Mahendra Group at all and would also like to publish this story in the news papers so that they are set open in the market and do not get a single person intersted in the holidays.
And all this is happening after more than 2 months now after me paying money to Club Mahendra.

Regards,

Hemal

i can help u getting you money back free of charge, either by going to consumer court or the TISREE ADALAT. As an INDIAN ME AND MY FRIENDS WILL HELP YOU. KINDLU FURNISH YOUR DETAILS, WE WILL ALSO ENSURE THAT THERE WILL BE MEDIA COVERGAE, ZEE NEWS, STAR NEWS AND SANSANI...

ABSOLUTELY FREE OF COST... WHAT WE WANT BACK IS YOUR TRUE COMMITMENT TOWARDS OUR NATION AND IN CASE OF NEED U WILL ALSO HELP INDIANS FREE OF COST.

JAIHIND !

Holiday & Movie Voucher — Cheated & taken for a ride

I have a very serious grievences to foward against India Today Book Club. It seems they are here to fleece people by means of marketing bogus products. I am forwading below my complain : ( I have also mentioned a list of executives with whom I have spoken & forwarded my complaints)

1) I am Nayan Mehta from Mumbai & Somewhere in April'09, I had received a phone call from the tele marketing executive Mr.Vikas from tel.no.[protected] offering me a National & International 7 nights/ 8 days holiday stay voucher for a couple with a vaildity for 9 months for Rs.5943/-. He also informed me that apart from other resorts, they had Mahindra Club Resorts on the list of choices along with split of nights. I cross checked him to spell any locations of Mahindra randomly & he informed correctly like of Coorg & Goa, on the basis of the information provided, I immediately purchased one voucher. My order no. is OGA[protected], dt.24/4/09 & my membership no.ITBC 091309. On receiving the parcel I was informed to forward the Voucher code request form to Bangalore to M/s.Big City Promotions to obtain a "Promotional Code". I received the code after a month. On receiving my promotional code from Bangalore, I searched the resort-store.com for Club Mahindra for bookings in August'09, but I was shocked & surprised that I could not find a single resort of Mahindra.I have been trying to locate Club Mahindra resorts from time to time but there is no sign of any of the resorts. I have trying to search for booking from August'09 till lastly 1st week of Jan'2010 but couldnt find any resorts of Club Mahindra. I really feel cheated.

2) I also purchased a movie voucher booklet i.e. one on one tickets free for Rs.588/- vide order # OGA[protected], dt 26/4/09. But it seems it is of no use as I have sent several sms for booking, but I regret that I never received any reply.

Both the products are bogus & useless. I have forwarded my complaints to several executives in Delhi & Bangalore,(I have a list of them with names & dates as mentioned below) but none of them has bothered to slove my complain. Finally I was advised by Mr.Kapil on 22nd Dec'09, when I called him on[protected], to foward my complaint to an email id of Big City ,and he also informed that I shall receive a positive respone from your end within 48 hours, but its already over 15 days I havent received any reply. I request you to kindly help me to claim my refund . I shall return back both the products as they are useless & unutilised.

I was sold this product by Mr.Vikas. I have spoken to following executives,

1) Ravindra Singh - 7 Aug'09 @ 1:15 pm
2) Ankush Garg - 21 Aug'09 @ 1:30 pm
3) Ramadin - 25 Aug'09 @ 4:15 pm
4) Narendra Sharma - 30/10/09 (Senior Mrkt).
5) Srikant Sharma - 31/10/09 (Floor Supervisor)
6) Kapil - 22/12/09 @ 4:00 pm
7) Saurabh Awasthi - 5/1/2010 @ 2:00 pm

Emails to [protected]@bigcity.in 24/7/09, 27/7/09, 7/8/09, 2/11/09, 22/12/09
Emails to [protected]@indiatodaybookclub.com on 24/7/09, 27/7/09, 7/8/09, 2/11/09, 22/12/09

1) Spoke to Ms.Akila 21/5/09 & Ms.Anita 29/5/09 @ Bangalore BigCity.

'MHRIL=[protected]' Club Mahindra Membership.
I have similar experience. They collected the 10% advance on 04.10.2009, confirmed membership on 06.10.2009. The concerned representative had not explained all the clauses; we informed on 09.10.2009. Several calls, SMS and mail sent for proper resolution; they did not resolved the issue except telling that everything as per the terms and condition. I opt for discontinuation of membership om 25.10.2009. They replied after several reminder that nothing can be returned and you have to continue. I find they are not replying any of my communication there after. Mid of December 2009, I decided to continue with it and started further communication to change the mode of payment and to avail holidays as per their offer. Once again I made several communication, received several false commitment from them. But as yet neither they have changed the mode of payment nor allowed me to avail any holidays.
It seems there is no law and order in our Country and company like Club Mahindra has enough underground support to perform such illigal practice.

thanks friends,

After a couple of phone calls from CM today i was thought of joining CM, thanks for awaring about CM.

Club Mahindra Holidays — DELAY IN DELIVERY OF BOLERO SLX BS III PAYMENT MADE ON 23 NOV 2009

DEAR SIR. I HAD BOOKED MAHINDRA SLX BSIII AND HAVE DONE FULL PAYMENT ON 23 NOV 2009 THROUGH CATEEN SERVICES DEPARTMENT TO M/S CHANDGOTHIA BROTHERS AT AMBALA CANTT . TILL DATE NEITHER MY VEHICLE HAS BEEN BILLED NOR ANY INFO RECEIVED FOR THE DELAY IN DELIVERY OF SAID VEHICLE DESPITE MAKING FULL PAYMENT.

KINDLY LOOK IN TO THE MATTER , I HAVE SPOKEN TO UR AREA MARKETING MANAGER MR CHIRAG SODHI AT CHANDIGARH BUT NO SATISFACTORY REPLY RECEIVED BY ME, FURTHER DELAY WILL FORCE ME TO MOVE TO CONSUMER COURT FOR REDRESSAL OF THIS COMPLAINT AND CLAIM FOR INTEREST FOR AMOUNT PAID,

THANK U

CAPTAIN RAJIV KUMAR TRIPATHI

MOBILE NO. [protected]

Club Mahindra Holidays — Substandard Service After Sales

Memmbership Id 1575760

With much regrets with your team here in MUMBAI we are complaining regarding sub standard services provided by Club Mahindra Team.

Since today morning my day has been spoiled by one of your sales person who infact intially has involve in processing my membership. It was through reference of one of my friend (who has already become a member)we thought to go in for membership.

Name of this sales person is Piyush..
From day one we are facing issues with this chap. he has taken cash component with assurance of giving receipt within one day, but in actual we had to chase him for the receipt and only after 04 working day he revert back at 1200 in mid night and handed over the receipt.

Since then he had been a useless component in the entire service. We had to run from pillar to post for minor information.

Now we had planned to have a holiday Malaysia.. since last one month we are following him but again the same story.. many a times he is out of station or he will call after 2200 hrs when we are not comfortable in talking to him.

Today on a simple question as how much will be the tentative was answere in a very accuverd way, stating that first pay for the booking then only we can discuss anything further. this was worst experience of my life as this person boldly told me that he don't like my tone of talking and regularly i am getting hyper. Belive me he was the same person who has done all the transaction made me run around for my documents and today if we talk about service after sales this is the response.

This team is working from Kandivali, Mumbai from Raghuleela Mall and I am getting calls from 40006465. Adding to this i have to listen to the CRM of this team who instead of trying to solve the issue did opposite.. She added fuel to fire. (forgotten her name).

This team does not have sense to handle clients query... now a days customers comfort is taken by all but delight is what we are looking for. This team of your have failed totally they know very well to provoked customer at other end and force him to turn animal.

Lastly to cut all short I have requested the lady who has taken Piyush on con call to totally isolate me from Piyush as i sense fishy in all his activity and henceforth requested her to document all my correspondence on mail.

Hope some one more sensible and major one attend to my need or please guide me to get out of this false trap of Club Mahindra team who are surely good for nothing at least the experience with Piyus and his team forces me to give such statement.

Overall with such a experince would really say that we had made a wrong choice.. would rather like to surf net for web like make my trip and go ahead with peace of mind...

Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8

Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8

Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8

Please provide feedback and details of your complaint / issue at following link. We are launching a joint consumer case on a common platform to attempt justice for all aggrieved members. Pl. click on this link for submitting your information http://www.surveymonkey.com/s/ZHVBXG8

Does anyone have contacts to ANAND MAHINDRA's office. These Club Mahindra guys are cheats..

Why peoples are posting there good comments about club mahindra in a platform which is basiccaly for Complaints.
It must be done by Mahindra staff and management intentionally so that attention of peoples complaining or looking at nature of complaints before buying teir product.
Appreciating.promoting comments shall not be displayed since this is Complaint forum.

dear sir pl refer to your giftcertificate no[protected].your vasi office requested 10 times to visit your office & collect your gift voucher with your request we went leaving our private practise &spend abuot 2 hour.your rep provided agift voucher to stay 2 ni & 3 days any where as per the list.when i booked nothing was available they have given some place & some date.now we have to go as per your choice &as per your dates.how fraud it is you want to waste every bodies time & money.i would like to give all the leading national news paper that such a big co doing nothing but fraud.we hope you will fullfil the promise which you made. col goswami

Dear Sir,

I had taken Club Mahindra Membership (Membership No. 1732147) on 12th Feb 2010 in Mumbai from Andheri Branch & it was promised to me that i will get 4 nights package at Kerala during the May Month for my honeymoon & also it was promised to me that i will get food voucher of Rs. 4000. but after getting membership it was informed to me that i am not elgible for Kerala Trip during may month as it was coming in Purple Season & also food voucher given to me was Rs. 2000.
Then i asked for refund they said that they can't refund me as membership taken on a offer period.
Thereafter their sales person Mr. Mayur Govil offered me that if i upgrade my membership to Red I will definately get Kerala Package in the month of May 2010. so i upgraded my membership to red (Membership No. 1770775) on 8th of March aftter all the promises which later on i realised that it was also one of false commitment made to me & taken difference amount from me. Now he told me that i will get difference amount refund if i not get kerala trip. But till today there is lots of calls made by me.. still i didn't got Kerala Trip nor the difference amount refunded.

I think club mahindra is cheating the customer by the way of this sales formula & also once if we pay the amount we never get refund nor the commitments made by them.

Club mahindra's only intention is to sell and run away. they dont care for your holidays and your money after that.

i am struggling to get them on line for the past three months after paying 1.2 lacs and 3 lacs due.

most hopless organisation.

Is it really a mahindra group,

I seriously doubt,

sundaram

There are thousands of people who were frustated of the policies of club mahindra. These people are doing unethical trade practices. Let us form into a group and fight aginst the unethical practices. Please join the yahoo group and post your concerns Here is the link for yahoo group "http://groups.yahoo.com/group/ClubMahindraTimeshare/" Please join and support fellow citizen. Let us fight for our consumer rights.

Oh My God...I did not see these comments before I took the membership. I am also victim of this cheating business... One top of that...I did not utlise any holidays till date, but ASF is collected. The unacceptable thing is that, the ASF Payment cheque which I gave is misplaced by CLubmahindra.My God...Lot of problems. I asked them to cancel My membership. THey are saying there will not be any refund. I am confused now and DOnt know what to do. I rasied a ticket, the membership relationship person does know how to maintain the membership. He has been appointed as so.

Now My Major concern is How do I get my Hard earned money back from Club Mahindra.

Club Mahindra Holidays — wobbling from day like a old vehicle

We have purchased Manidra Duro on 13Th Sep 2010. We are using Honda Activa from 2003 and have no complaint at all. Here with Duro I am facing that from the day one. Main stand and side stand is designed very poor. It falls when ever we park it on side stand. Your mechanic at Unicorn Motors agreed upon this. It is wobbling from the day one and it continued even after first Services at Unicorn Motors Bangalore. Mr. Natraj at Mansi Motors, Banashankari had promised us the services will be done just on a call. He will send the person to pick up and drop the vehicle but not kept up his word. We have still not received RC card till date which is promised by Mansi Motors with in 15 days of purchase. Tell me what do I do & who I should approach to get justice.

Mahindra Duro

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Hi,

You got justice or not still.

With Regards
Saroj

Agree, why not post this on facebook, greater visibility

Hello I am Amit Khurana From Punjab. By reading all this comments it looks like you have been cheated by club mahindra. What I want to tell is that there is another company who is having tieup with more than 1.5 Lakh hotels and resorts aroung the globe in around 160 countries.The thing is that one can chose a hotel around the world with this one particular membership.The cost of joining the company is just Rs 15, 500.for which the company gives a complimentry stay of 7nights and 8days in one of the 3 or 5 star hotels resorts across the world and you can go from 2-6 people on the same package, 3N and 4D option and breakfast option is also available.Agents are welcome to join hands

For more details contact
Amt Khurana
[protected]
[protected]@gmail.com

my car bolero sle is bending towards left side and having tire problems
plz response to my problem.
thnk u :-)

Credit Card — discontinuation of ecs payment from my card to club mahindra

please discontinue my monthly ecs payment being deducted in favour of club mahindra from my credit card

Contact in case of Mahindra Scorpio, Xylo, Logan complaints [protected] mail [protected]@mahindra.com

ANY RESPONSIBLE PERSON IN YOUR TRICHUR MAHENDRA OFFICE ?, THEY COLLECTING MONEY AFTER THEY SLEEPING, ALSO WHEN THEY CATCHING THE CUSTOMERS THEN CHEATING, WHEN THEY REVIVED PAYMENT AFTER THEY PLAYING BLAMING BLAMING, MORE DETAIL PLS CALL ME [protected].

I was aware of all the negative comments about Club Mahindra. But I just wanted to have the experience of meeting these fraudulent people; so I agreed to meet them after they called me saying that I have won 2N and 3D free gift voucher. Once their executives meet me, I asked them some pertinent questions like how many resorts they have and how many customers they have and how they manage 30 resorts with the large base of 1 lakh people. After my questions, their executives started talking about different types of levels (Red, Green etc). After seeing that I can hardly buy their argument, they never went ahead with their 1 Hr presentation and wrapped it within 15 min. Though as promised, they gave me 2N 3D Free Gift coupon which I am sure I can never utilize. Still I will try to see whether I can still get it as it is Free :)

Me too facing similar issuesnof promises not met on the commitment made during sales. I would have made at least 5-6 calls to the sales person, 3 emails and at least half a dozen SMSs to the sales person as we don't have any other contact other than the sales person who has promised and calling on their customer care no is like leaving all the work and just doing that.

Bobby Singh
[protected]@gmail.com

Dear All

In any company of this sort, there is bound to be dissatisfaction. Promises fail when it comes to delivery stage. This arises mainly because of so many hidden meanings for the cluauses about which a normal person does not have time to investigate before he gets in. That is where the company takes the customer for a big roller coaster ride. Some time back they had only 3 seasons - white, blue & red. Later, ( God knows when) they introduced another catogery- purple- that is higher than red. I am sure, if you fine comb the rules, there will be an exemption clause - rules and regulations may be changed at the will of management and members are bound by them. So, the guys who bought red thinking they can book any time, are taken for a ride without their knowledge. How leagal is to create another class within the existing properties which has been already sold at the time of the member joining? Do we have time to fight it out?

I am the cm member
my membership id is 625295
when i took the mebership 4 years back they just said all good things about the club

but now they have changed their rules terms and condition.
1- they have now said that a member can only make one guest booking in one year

2-once you visit any resort you are not allowed to visit the same resort in one year.

this is real ...

this is for sure i m taking them to court and any body want to help call me [protected]

email id [protected]@gmail.com

I am also one of the latest victim of club mahindra, what ever they offered me, not honour after taking membership, the wrost part is relation manager Mr. Aalekh Malhotra ( Gurgaon branch ) ) stop taking my calls form last two weeks . The offer include two night stay after initial payment which no body bothered to honour .
CEO of Club mahindra must take action to make after sales service more efficient.

Rajender kumar
Delhi

We are suffering from the Fraud of CM Holiday Schemes . They have duped 1000's people got them to become members and they do not have enough resorts to get chance for people to enjoy the holidays, plan and get accomodiation or time slot where you try when ever you try members will not get slots and infact they ae selling rooms for whom god knows !!! this is disgrace to such a big corporate to indulge in such schemes not fulfilling the expectations of the memebers .

DK
Member ID : 286619
Bangalore

i totally agree with thses guys i was also given the same promises
I have taken this membership from past four years I mean to say Headache from past four years. When I took it I was promised so many things but everything is wrong because 99% of the time you don’t get dates and resorts as per your wish but you get only advice to change your dates and resorts. When I took this membership I was promised 1 free week from RCI also same case is there also you never get dates and resorts as per your wish but only advices. They have a smart executives also they will never misbehave they will politely say no to everything of yours. In four years I have taken only one week holiday because I never got dates and resorts as per my wish. One week which I took also was after lot of problems and I was given no choice so I was in one way forced to take resort as per there wish here also. I have spent almost Dhs 30, 000.00 money to get club Mahindra membership if same money I would have kept in bank and spent only the interest of the same amount I would have got better deals than this one. In short I will suggest people not to take this membership because you guys will face problems, problems and problems only after taking this membership.My opinon is i have given money and take problem not membership.

I totally agree with the most of the complaints above, because I am one of the suffer . I want to sell my 5yeard ( since 2007 ) old membership, Holiday balance is 21 days. If anyone is interested to buy then I can sell it off at 50% DISCOUNT .

The services of the club are very poor and on the top it are FALSE commitments by their SALES team, This is what I have observed during last 5 - 6 years.

KADAM SINGH
Membership ID #252369
39, Milap Nagar, Tonk Road
Jaipur -302018
Mobile : [protected]
Email : [protected]@datainfosys.net
[protected]@fivedimension.in

Dear Ashoka,

Please find the attachment below containing print screen of my login of Club Mahindra webiste assigned to me.

The same clearly shows that the Due EMI is nil, which was contradicting with yourself and your collections departments who has contacted me and chasing me constantly regarding the so called 'Outstanding dues' from my end, which does not exist.

Please check the attachment below and clear your doubts; let me assure youy that I am constantly being hounded by 8-10 collection agents from your company's end which is nothing bur HARASSING a genuine client.

I expect a revert from your end stating that there are no dues towards all the above mentioned transactions within the next 24 hours, failing which I will initiate legal proceedings against Mahindra Holidays & Resorts India Limited.

The idea behind enrolling for the membership of Club Mahindra is to enjoy peaceful and memorable holidays with the near and dear ones; Now, because of the issues created by your internal accounts / collections team, I am unable to reserve my holidays with your office. My previous 3 requests for confirmations were declined by your booking team stating that 'you have an outstanding amount and no bookings can be done without clearing the dues'... which is an outrageous way of handling a client.

Even recently a month back, I tried booking a holiday at your Pondicherry resort; as per the call center there are no vacancies available at the resort and did not process my request; however, when we called the resort directly, the reception said that you can even walk in and that we can offer you a 20% discount on the rack rate if you are a club mahindra member and that there are hardly any rooms; so no prior reservations required etc.

Your company should immediately stop such 'two faced' approach to your so called 'valuable' customers. The Club Mahindra organisations' face which we get to see prior to enrolling is totally different; now what we get to see is a totally different company; infact we are unfortunately coming across a greedy pig sort of an organisation, who will stoop to any level even if it means putting your customers under extreme duress and distress, bordering on embarassing the clients.

Tell me, in today's scenario, who can afford to make a reservation 6 months in advance for a local / regional holiday / vacation? Which world are you guys living in?

If you are not able to IMMEDIATELY stop this tamasha and give me a No-Dues clearance and also booking my reservations on priority, request you to refund my entire payments will date with interest (of course).

Expecting your revert within the next 24 hours, of be prepared for a legal recourse.

Good day !


Sunil.M.E
[protected]@kksindia.net

Can anyone tell me if they have received a revert on the concerns/ complaints raised? or case registered?

Regards,
Mira

I am also in the same situation. I also suffer with the false commitment by the local official of the company. I was assured that in case of any adverse situation I can cancell my membership and the money paid till them will be refunded to me. but that didi not happen. I paid around Rs. 31000/- in three installments and now I am not willing to be a member of club mahindra as I was promised that three EMI will be kept on hold and no amount will be deducted. But in the very next month ECS RET CHARGES has been debited twice fro my bank account. A copy of may bank account was sent to the company as a proof of my complaint. Now I am denied the refund. I was fortunate that at the time of ECS PRESENTED, there was no sufficient fund otherwise I would have lost Rs.46000/- in place of Rs. 31000/-. I want money back at the earliest but it seems to be impossible.

Ganga Nand Choudhary

i'm also getting suffered bcz of CM from past three years and asking my many back its a catch22 situation if any one of you has a way out or if we together can do smthing ...plz let me know

reena
[protected]@gmail.com

had a similar experience

Hi,
despite repeated attempts to cancel the membership no.2548324 and constant follow up with the team we have neither been given a confirmation of the cancellation nor an answer to how the money is going to be refunded. we have been following up on this since the 26th of February 2014. We would like to resolve this professionally on a good faith basis, however if we do not get a response quickly we will need to go the legal route.
while you are very quick to take money from customers, the time and procedure required for cancellation and refund of money is extremely long.
the service has been unsatisfactory from the beginning and is a very bad reflection on such a big brand name.
We've also tried to register the complaint online on the website but keep getting an error message which prevents us from doing so.

Quote: email received from member Relations team on the 26th February 14 [protected]@clubmahindra.com

[I]Hi,
Thank you for writing to Club Mahindra. Your e-mail is important to us.
This is an automated acknowledgement to your e-mail. Our standard response time is 02 working days. If your query requires detailed investigation, we will keep you updated with an interim reply sharing the status.
Please mention the interaction ID 6410069 in all communication related to this query. We request you to resend your concern, if you have missed mentioning your Member ID.
[/I] - unquote

Since then there has been no documented follow up or resolution of the case it has been almost a month.

I am also member of Clubmahindra. I am not at all satisfied with them. I want to cancel my membership. Kindly guide how and where it can be done.

Regards

Sunil Jha

I am also member of Clubmahindra. I am not at all satisfied with them. I want to cancel my membership. Kindly guide how and where it can be done.

Regards
prasad
email [protected]@yahoo.co.in
[protected]

Club Mahindra Holidays — Refund of membership

I was called by Club mahindra office in kalayaninagar, pune stating that you have been choosen as a winner in lucky draw and invited with family.

When i went there they made me sit there for 2 hours convincing me and at last trapped me into membership on 3rd March.

Having discussed about the services and repo of services of the company, i decided to withdraw from membership and finally my membership was cancielled on 5th March 09 with a commitment from Member Relations that my membership will be refunded within 45 days.

Since then I am calling them and writing them everyday but even after 110 days, I am getting no answers or my refund status.

I have escalated it to their Regional Heads as well but have not received any confirmation till date.

Pls let me know how to get my money back as the cost of follow up and interest of my credit card is adding up on a day to day basis.

Thanks...Sourabh

Hello,

I bought a Club Mahindra membership (Member ID: 256687) on 7th August 2006 from one of their channel partners Wonderland Holidays, shop no 25 2nd floor hub mall, mumbai 400063 from their Sales executives Lokesh and Prince.

I have made a total payment of Rs. 30,689 so far towards this membership however I asked them for a cancellation and have been denied with it and they also mentioned that the refund cannot be processed as the cancellation should have been made within 10 days of the membership.

The reason why I want membership to be cancelled is
1. They had committed to me that they will provide me 5 references for 7000 Rs. each but never provided those cheques.
2. I tried to book a holiday in February 2007 but they denied me a holiday saying that my one month’s payment was not made however this was a free holiday that was awarded to me as part of my package and the payment for this had already been made by me.
3. The sales executives made wrong commitments to sell the membership and once the payment was made I never got the reference cheques nor was I able to avail the holidays that I was entitled to.

I want back the money that I had paid to them for the membership at the earliest.

Thanks,
Jeal Desai
.

Dear Sir/Madam
I have serious objections about the way the persons market the club mahindra membership.
They try to show you that you are a lucky winner of holiday package. The fact is that all the people who fill up their coupen win, means there is no lucky draw at all. They only try to trap you.
Secondly, when you go to their centre, they try to convince you for approximately 2 hours to take their membership.
They also tell you that this offer is open for today only and you have to decide right now and not later. The fact is they are running this business for years and keep on saying that this offer is open for today only.
He will never tell you any drawback, he will also tell u that this membership can be resold or can be hired but later on if you want to sell your membership, you only have to find a buyer, means you become a marketing person of their product.
Thirdly if you become their member and try to contact that persoon for booking of holiday, he will not be avaailable or he will not call you back as his duty of trapping you is over .

This is what I have faced. Now I have paid more than 50000 rupees to them and I have never received any service from them and I want to cancell my membership but they say I can not get any amount as 60 percent of my membership cost that is around 90000 is not refundable . i have paid them around 58000 so I will have a negative balance If I cancell my membership .
This is what their answer.
Means A company having millions of capital are making innocent persons victims. A middle class person, who has paid more than 50000 Rs. and a company having milllions of capital, there is no comparison but they are not ready to give my money back. Tilll now I have received their answer as such.

Please help me to get my money refund back.
Vikas Kumar Gupta
membership no. 1444996
mobile :[protected]
[protected]@yahoo.co.in

Madam,

1. Please refer to my membership No. 1612683 taken during the month of Nov 2009 and requested on 18 Feb 2010 to discontinue the same due to personal reason. I have deposited 36800/- amount with your company.

2. Regret to inform that despite VIII reminders, except routinely acknowledging the complaint, your
company has not redressed my grivances till date.

3. I am surprised that company your repute is treated your customer in such a shabby manner.

4. May I once against request you to refund the amount.


Yours faithfully,



Mrs Sanju Yadav
Mob No.[protected]

Today, I received telephonic call from Club Mahindra that the refund of Rs 36800/- can not be given to me since I had not cancelled the booking within 10 days. I would like to mention that at the time of personal interaction, the representative of Club Mahindra has never mentioned that I had to cancel the booking within 10 days in order to get refund, rather, he (representative) told me that I can get refund on cancellation at any point of time.

I had a great respect from Mahindra Group but the way they have treated me, a consumer, I feel that they are not costumer oriented/friendly and in todays scenario, if they are wiped out from the market, it will not be a surprise.

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

I have had a membership with Club Mahindra which is over 4 years now. I have made the initial payments and did not wish to continue my membership owing to personal financial situation. I had discussed this with Club Mahindra then and they had referred to a clause which states the amount paid by a member will be forfeited upon cancellation. However, I now wish to pursue a consumer complaint against them against this one sided clause of forfeiting the amount paid. Especially considering i have never used their club facilities or availed any other benefit from them.

This is particularly important now since this amount is critical for my financial stability in the short term, which is the reason I am pursuing it again after so many years.

Your assistance in this regard is highly appreciated.

Thanks
Amith

Cancellation of Membership and return of amount paid

I have taken the club mahindra membership on 9.9.2012 and have paid Rs 26200 as down payment, due to some unavoidable reasons we want to cancel the membership and want the amount to refund. But not getting the response from them.

Sorry this is wrong.I apologies.

I want to post it on country club so please delete it

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

sir, hamari gadi mp, 11, BE, 0197 boloro jiska accident ho gaya tha date13/09/2010 ko hamne use indore sagar automobils k service senter per dali thi aaj date 20/09/2010 tak us gadi ka kan chalu nahi kiya gaya hai gadi lene se pahle hame kaha gya tha ki 15 din mai gadi dedenge lekin aaj 7 din hogae he kam chalu nahi hua he, jab ki ham apni gadi ka bhima nahi lena chahte cash mai hi karwana chahte hai, krpya hamari gadi jald se jald karwe,
jawab hame hamare email per de

[protected]@gmail.com
[protected], [protected]