Club Mahindra Holidays Complaints & Reviews

Dear Mr Saurabh

I have been working with your people for the last 2 months and finally they have agreed to an acceptable resolution.
I deliberately avoided mentioning too many details of the case in order to keep the matter open for resolution.
I will update my complaint with the resolution once it is completed.

Thanks and Regards
Srinivas

Hi Srinivas,
I'm also a club mahindra customer and would like to know if your complaint was resolved.

Regards,
Kamlesh

Adding AMC everyyeaar to the Amount you pay for the membership, the cost becomes exorbitant. Even a stay at 5 star hotel would be cheaper. There you will get atleast free breakfast. Club MAHINDRA WILL NOT GIVE YOU ANYTHING. tHE COST OF FOOD ALSO IS VERY HIGH. We have to regret for taking the membership and getting locked up for 25 years. Corporate trick to dupe the people.

Dear Mr.Dalal,

Greetings from Club Mahindra!

Thank you for writing to us.

With regard to your mail, we regret to inform you that all the rooms are totally booked out till the month of March at Kumbhalgarh resort since we open reservation six months prior to the check-in date.

In the meantime, may I request you to consider the following alternatives (availability is as on date and is subject to change)?

Option 1: Resort: Naukuchiatal Check in: 24/02/2011 Check out: 26/02/2011 Apt: Studio
Option 2: Resort: Naukuchiatal Check in: 28/02/2011 Check out: 02/03/2011 Apt: Studio

We have also enclosed some additional information on the Naukuchiatal resort for your reference.

Please Note

Capacity in Studio : 3 adults

Every 2 children below 12 years will be considered as 1 adult for the purpose of room capacity.

Since availability is constantly changing even as we write this e mail to you, we urge you to revert back at the earliest.
Thank you very much once again for giving us the opportunity to be of service to you.

Dear Customer,

We apologize for any inconvenience caused. Please send in your membership details and unresolved concerns to [protected]@clubmahindra.com. We will ensure to revert at the earliest.
We appreciate your patience and understanding.

Regards
Club Mahindra

Dear Janak Ji

This sounds like a great idea to set right non customer focus organization. I don't remember my ID but definitely will get back to you with details and see if we can form a group and take the complaint to the highest possible level.

Thanks & Regards
Rajat

Dear Mr. Hbalia,

Can I have the exact details of your membership, i.e. the season and the apartment you own and the total duration of your membership.

Also I would appreciate if you mention the amount you expect to receive form re-selling your membership.

You are in trap now. Nobody can save you. The only thing you can do is spread the awareness amongst the friends/relatives/public not to get in to this trap like you. In the next 1 or 2 days one person from Club mahindra will post message just below my message "we will address your concern". All the best.

since 3rd May 3012 by sending a letter and mail on 24th may I m askng for withdrawl of membership n to refund the DP Rs. 30000/- but has not recd. favourable reply from MHRIL.I recd. a mail from MRCM that Mr. Rudra Shanker will contact me n resolve the problem but no fruitful result found so far. I m seeing that most of the members facing problem from MHRIL and cheated by the company for one or other reason.
As per terms of co. this refund was to be made within the month of May 2012. But they are passing and not refunding the payment as assured at the time of booking.

JAIDEEP SONI
MEMBER ID 2420563

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Hello India, thanks for your concern. I have sent you a separate email with my membership details and the contact details. Let me know.

Dear Sir

As they are trying to take away our hard earned money by lying to us lets do something that will sweep them off their feet. I am going to start distributing messages outside sales office informing people about the consumer complaints against them. I have got the messages printed and will distribute them with the help of other harassed members. Lets effect their sales and then only they will realize that something has to be done with these compalints.

Regards

Bhargavarish

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Hey I have been cheated by them in the same way. We could not even get one vacation in the past 4 years, forget the free stay!!!If you are suing them I'm in too. Let me know
Afshan
[protected].

HI MY NAME IS PARESH SHAH @MEMBER OF CM SINCE 2006. THE CLUB MAHINDRA NOW CHEATING MEMBER BY ADVERTISING WRONG INFORMATION THAT THEY HAVE PROPERTY OUT SIDE INDIA BUT IN FACT THEY HAVE ONLY 5 TO 10 APPATMENT LEASE PROPERTY. NOW CLUB MAHINDRA GIVE MORE AFFORD TO MAKE NEW MEMBER(BAKARA) IN SPITE THEY HAVE MORE THEN ONE LAKH MEMBER. CLUB MAHINDRA DIRECTOR COLLECT PUBLIC MONEY (IPO) & ALSO COLLECT MEMBER ANNUAL CHARGE AND NOT DEVLPE ANY RESORT AFTER IPO .

I agree - they are liars and cheats

I need my money back - please don't cheat us Mr. Jayant Ramaswamy and Ms. Arsheen. We signed on a paper that said we are entitled to a full refund if we cancel within 10 days. How can you lie to us like this? How can you openly tell us that the termination clause is not applicable to us - just to suit your convenience?

Even after we explained our desperate situation Ms. Arsheen was rude to us in our own house. She was only concerned that the sale going bad should not be held against her. Instead of helping us out - she spent 20 mins pleading with Mr. Jayant convincing him that the sale going bad is not her fault. And together they continued to lie and tell us there is no cancellation refund applicable to us. They never even informed us about the clause.

After I started crying and read the form in detail - I pointed out the termination clause - and then they came up with a new story saying it is not applicable to us

They made me beg for my own money in my own house. What sort of people are these? They have no ethics. Club Mahindra representatives will go to any extent to make a sale and meet a revenue target. They have no compassion, and Club Mahindra representatives are frauds and have no basic ethics. How can they say that I am not eligible for a termination clause that is part of the agreement terms and conditions we both signed. Ms. Arsheen and Me - both o[censored]s signed this.

Mr. Jayant Ramaswamy lied to us - he made up some story that the Club Mahindra termination clause is not applicable to us because they have highlighted us under the 1st 25 early bird members and therefore we are entitled to a Samsung LCD 22' inch TV and some other freebies. The total freebies come up to 17, 700 + 5000 + 14, 900. For this they want us to pay 3 more moths EMI... what part did they not understand? We are in a sudden family emergency - we will not even be able to do up our home, we will not even be able to afford our honeymoon... we need the money... and they want us to pay 3 more EMIs of Rs. 8, 000 each... are they mad?

Mr. Jayant Ramaswamy - Team Manager at Club Mahindra Holidays and Resorts - how do you sleep at night? If we tried something like this - cheating our customers - in our workplace - we would lose our jobs on so many counts. We would be black-listed in our industry and no one would hire us.

But you obviously have been promoted - I guess that speaks volumes on behalf of your organization. And given all the other comments I have seen on this site - all the other innocent people you have cheated and harassed - God help me. Maybe I will sell my wedding ring to pay you bloodsucking, lying thieves.

How can my husband and I even take leave and come tomorrow - let alone on all the days we expect you to make us dance by calling us to your office and avoiding us... we will put our jobs at risk also now...

Mr. Jayant Ramaswamy - Team Manager at Club Mahindra Holidays and Resorts - we are simple, hard-working people. We do not have the time and money to chase you.

This is our hard-earned money. Please give it back to us. Please do not make us run around for it. Please do not invent clauses that we never signed and were never informed about.

Please give us our money back.

Mr. Jayant Ramaswamy - Team Manager at Club Mahindra Holidays and Resorts - to tell you the truth - we were very sad when we called Ms. Arsheen back to cancel the membership.

We were so excited to enjoy your Club facilities and in an instant we had to give this up because we suddenly were in an emergency situation. We had promised each other that we would take the package again when we were in a position to do so.

But instead o[censored]nderstanding our problem, you tried to cheat us. You lied to us about the termination policy.

Now we are so disgusted - we will never do business with you again. And we will carry the message to ALL our friends.

Congratulations, sir, on losing a customer forever in your bid to make a paltry 26, 570/- for Club Mahindra.

Believe me - if you try to steal from us anymore - and deduct anymore EMIs - we will cancel our credit cards, and will close that bank account... and will rebuild everything to keep you out.

If we don't get our money back from you nicely, we will leave no measure to make sure your company pays heavily for this. Of course, we are simple hard-working middle class people - so we will not resort to your unethical and illegal practices like you. But we will employ every legal method to bring you down for this.

And we will make sure EVERY SINGLE person on our social and professional networks knows what you have done to us...

Dear Saurabh,

Thank you for your reply - I sent that mail to Ms Indira at the address you suggested at 5:15 am and have received a system generated response for the same.

Will diligently follow up till this is sorted and trust to receive the same attention and action from your side. Bottomline being I want our hard-earned money back.

Best,
Josceline D'Costa

To everyone who has supported us on this forum, thought we owed it to you to send an update.

Firstly, we had the opportunity to meet with Mr. Jayant Ramaswamy. He tried his best like a true sales manager to ensure that we stayed on with the membership and re-listed the benefits for us - Club Mahindra is lucky to have such an aggressive and committed sales person. When we confirmed our decision to withdraw the application he tried to understand why we went for that package (because Ms. Arsheen initially gave us to understand that the free 3D-4N offer if taken from 10Jan onwards could be taken only within the White days and only after we took the plan and had the money transferred did she explain that we could have taken this free holiday on any days - if we knew this we would have taken the Blue package because the only immediate call to action for us was our honeymoon being sponsored). Anyway once he read our letter detailing the personal reason for withdrawal, he started to listen to our point of view.

Secondly:
1) Mr. Jayant Ramaswamy has accepted our written letters and confirmed with a company stamp and signature that he had accepted them. In these letters we have recounted our experience and asked him to forward to the correct department within Club Mahindra our request for application withdrawal and refund of down payment. We have also given a copy of the letter to him intended for the attention and action of Branch In-charge Mr. Rajeev Nair, further to an e-mail sent by me earlier today morning around 1-2am to Mr. Rajeev Nair. Separate Club Mahindra representatives have also written to us via e-mail twice today assuring us that action will be taken.
2) Mr. Jayant Ramaswamy has throughout our face-to-face discussion maintained that we will not be refunded the down payment as we were part of the 25 early bird consumers and therefore the termination clause is not applicable to us. And that this is because COA (cost of acquisition) is high for the early bird consumers and therefore it is a special package, and in event of cancellation they need to cover losses. (Here I beg to differ and argue - if we have left the slot vacant without consuming a single freebie, then there is another customer they can get. What COA is being recovered from us exactly? the justification provided does not make any professional, business, logical, or ethical sense. We just added to the MHRIL top line without being serviced on any count. That being said, a sales demo is an operational cost and translates into COA only if we sign up and stay members beyond the Rescission period. Otherwise, it's just an operational loss expense.)
3) Mr. Jayant Ramaswamy of Club Mahindra has also expressed that Ms. Arsheen would have never accepted our membership application if we had asked for some time or a day or two to think it over, because in their experience such clients are not stable and are prone to changing opinions. We explained that at the time of taking the membership application, we were certain we wanted it - but the sudden information about my father's surgery and the realization that we would no longer be able to afford this, changed our decision. We have no control over such situations and cannot be indirectly labeled as fickle consumers for this - that is very unfair. It is also a very personally implied statement. You will appreciate that in this situation, we expect Mr. Jayant to treat us professionally as he's doing his job, while we are seeking to retrieve our hard-earned money and our representing ourselves in an outside-employment situation.
4) Mr. Jayant Ramaswamy has also assured us that EMI ECS will not be activated further to our written request,
5) Mr. Jayant Ramaswamy has also assured us that he will forward our letter to the concerned department within MHRIL, who are empowered to make a decision about return of funds on withdrawal of CMHM application. In good faith, we trust he will forward our request to the correct department. And since he is the point of contact for us as consumers, we will keep following up daily with him and Mr. Rajeev Nair on e-mail and call till we get a favorable response confirming our payment return date OR till we get a written communication informing that we will NOT get the money with justifying reasons. At that point, we will decide and act on a further course of action accordingly.

Thirdly, after he saw our early morning e-mail to Mr. Rajeev, Mr. Jayant personally called up to discuss the mail:
1) He expressed that he was offended at the tone of our mail and expressed that he felt it was unprofessional, not very mature, and personal in tone of writing, and uncalled for. He did not expect us to stoop so low.
2) I have explained to Mr. Jayant Ramaswamy that the mail was not meant to be a professional one - it is a personal mail, because it is our personal money that stands to be lost due to mis-information and thereby misleading and incidental cheating on the part of the sales representative sent to our residence (whereby we signed a form with a clause that entitles us to full refund of payment upon withdrawal of membership within 10 days from signup. But when we actually opted for withdrawal, the representative Arsheen informed us that this clause we signed is not applicable to us since we had been selected for early bird prizes for being among the first 25 customers to sign up for the particular Club Mahindra service. How can we be bound by something we have not signed and how can something e have signed in good faith be declared null and void without any prior written or verbal communication at the last minute?).
3) Also it was a personal mail because with the distress caused by losing our hard earned money due to Club Mahindra sales executive Arsheen Khan's misinformation, we stayed awake all night unable to eat or sleep. And writing these mails was the only consolation - even though it was like clutching at straws.
4) Further, when we had initially recalled Ms Arsheen Khan and expressed our helplessness and desire to withdraw the application, it was she who was rude to us getting personal by saying that the amount was "peanuts" and it wasn't like we earned "peanuts" so it shouldn't be a problem. As young professionals who worked very very hard days and nights to get where we are, it was very hurtful to hear such things from a person who was refusing to refund our money under misinformation and was refusing to respect our wishes as consumers. I guess at some level that registered with us on a very personal note and added to our distress. That may have contributed to the bitterness and helplessness in our letters, comments, and e-mails.
5) Also, each time we typed in keywords like "club mahindra down payment breakup", "club mahindra customer care", and "club mahindra membership fee" to seek additional information about the situation we were in from Club Mahindra, Google only threw up negative comments and reviews from consumers. That made us really scared. In fact when you Google for "Jayant Ramaswamy Club Mahindra", the second result, even before his linked in profile is that of some consumer complaint. so you will understand why our distrust and bitterness and fear of losing our hard-earned money, and our feeling of hopelessness was compounded. I can provide screenshots of Google search results to support this.
6) That being said, we apologize to all representatives of Club Mahindra if they have felt hurt at our tone of communication. Our intention was not to hurt, we were not even considering anyone's feelings when we wrote those mails, comments, and posts - all we were focused on was getting our hard earned money back, and with that, our peace of mind.

Finally, we have not only submitted our request in writing to Mr. Jayant Ramaswamy towards him and Mr. Rajeev Nair; we have also to be on the safe side, sent via courier a similar copy of the letter (minus the modifications requested by Mr. Jayant Ramaswamy) to Mrs. Usha Pillai at Chennai - we shall track receipt of the same via courier POD and airmail number. We have also e-mailed Mr. Arun Nair who drives social media optimization, when we were confused about who to contact last night (i.e. in the very early hours of Oct 25)

We are grateful for the time shared by Mr. Jayant Ramaswamy, and the 2 customer care representatives who sent us e-mails. We hope this goes beyond an expression of regret and verbal discussion, and translates into a hard action resulting in the rightful refund of our down payment as per the termination clause no. 6 which we signed against on the application form. After all, in line with this clause, we have honestly satisfied the condition of withdrawing our application and requesting the same in writing - and we have acknowledged letter copies signed by Mr. Jayant Ramaswamy and stamped with the MHRIL seal to support this written submission.

We only want our money back, and will continue to follow up with our customer contact point Mr. Jayant Ramaswamy until we get this resolved i.e. we get our money back. Because he is no longer a faceless entity to us - he is someone we have met and have an established comfort level with. After all that is what good customer engagement is all about.

Thanks Club Mahindra team, in advance, for a favorable resolution - i.e. giving our money back to us.

Best,
Josceline D'Costa

We've submitted the paperwork and are awaiting a confirmation on the cheque release date

Club Mahindra have been really cheats, I have dropped idea of buying Scorpio 3 months back, which I had shrt listed, I had seen a house in Bhandup Mumbai by mahindra, had 3 rounds for discussion for finalization and suddenly realized it is Mahindra company and went for another project in last week opposite to Mahindra.

Mr. Jayant Ramaswamy & Ms. Arsheen will be promoted by Club Mahindra Management, their KRA ( target ) for increments and promoitions is how many customers do they fool . Shame Mahindras

We have been informed by the Relationship Manager Ms. Kainaz Pardiwalla to expect our cheque in December, and will now peacefully await the same. Thanks Club Mahindra team for helping us out.

Best,
Josceline D'Costa

Club Mahindra... STAY away from the company... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html

Saurabh/Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

We took a membership of Club Mahindra about three months back. An executive came to our house and promised us a couple of complementry international stays along with the regular benefits of the membership. we got lured into taking the membership and paid an initial downpayment of Rs 30, 000/.
In around two weeks time, when we got our registration number, we tried to avail the promised complimentry International stay in any part of the world. We realized that this complimentry stay was not actually in any part of the world but in some far off places where one can't even reach by taking a flight. We felt cheated and tried to cancel our membership but now they tell us that we can't do that as they don't have an exit policy.
I've been chasing them for the past two and a half months and now finally they have told me that they give me a refund. I feel harrassed and cheated. I don't know where to go. Please help us in this matter.
Thanks.
Sharat

Club Mahindra — No Refund even when eligible according to the its Terms and conditions!

Hi,

My husband and I enrolled for Club Mahindra membership in Jan 2008, we cancelled the membership in Oct 2008. We according to the terms and conditions of Club mahindra were advised that the down payment that we mae of 30000 Rs will not be refunded. However, the installments that we have paid (approx 50, 000) after that will be refunded subject to some deductions within 45 days.

We called their contact centre after 45 days as the cheque didn't arrive and then were promised that concerned department will get back to us. Then we received a phone call and an e-mail that we are not eligible to any refund!!

We pointed the clause in which its clearly written that only initial amount is not refundable but rest is... I also wrote an e-mail to Club Mahindra but no reply!!!

The contact centre people keep saying that we will get a call in 24 hours! A big lie!!!

Could anyone guide me as how to get my money back. I am asking for something that I am entitled for and they have turned a deaf ear!

Regards,

Geetanjali and Amit Dasgupta

Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334

I am also a viction of same thing. Club Mahindra shall pay interest as well as penalty for playing around with people's money.

Did you get you money back after this complaint?

My Name is Swapnil Kharche with Membership no:1469692.
I had cancelled my membership on third day of enrollment. They told me that you will get your refund within 30-45 working days. But it took me to get my refund amount Rs 15000 back almost 6 months after rigorous follow up (Daily phone calls, emails). During this time I have called more than 135 times to club mahindra offices at various places like Vashi (palm beach galeria,Vashi Stn,Andheri office). The company has very poor refund process.
I would sugget not to go for such processless company for availing our beautiful holidays. The marketing executives are lying with the costmores.

Dear Swapnil,

Would like to know if you received the complete refund or part and in case it was part refund, what was the %? Thanks.

Namrata

Dear Sir

As they are trying to take away our hard earned money by lying to us lets do something that will sweep them off their feet. I am going to start distributing messages outside sales office informing people about the consumer complaints against them. I have got the messages printed and will distribute them with the help of other harassed members. Lets effect their sales and then only they will realize that something has to be done with these compalints.

Regards

Bhargavarish

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

I have been cheated by this co by executve mahesh shetty ,i was not interested inthis membership as i was already a member of other club,i told him after he failed to convince me he started came in through colour he told me to join for week time he told me he return d amt with interest,i accepted as he was from our comunity,once swipped through credit card he never showed up or attended my call ,i have send many letters and email but noresponce , every person is involved in this scam senior head to managers as told by mahesh even ajay nambiar cant help u as he also takes money from us who is senior head of this co, i have swipped on 16/9/09, my membership no is1568686 plz help me out.

The list of complaints against the Mahindra group company from members is increasing. But they are not being addressed appropriately

There appears to be little respite for Mahindra Holidays and Resorts, as the list of complaints from dissatisfied customers continues to grow. The complaints range from unsatisfactory practices and deficiency in services to unfulfilled promises. While very little is known about how successful the company has been in redressing the complaints, a letter addressed to Mahindra Holidays managing director Ramesh Ramanathan recently raises the lack of clarity over the business model that this Mahindra group company follows.

"Overall people are not very clear on the business model Club Mahindra follows. There is no one reference document to it and the typical timeshare model does not apply in this case, " Bhupesh Gupta, who has been a member of Club Mahindra Holidays since 2004, wrote in his complaint. "Bits and pieces of information come to light, surprising me every time. I am surprised why Mahindra Holidays reports resort occupancy levels at the time of quarterly report to shareholders. What significance does this have to its timeshare business? Who will take the hit of this under-utilisation, the members or the business?"

Mr Gupta says that he has not received a reply from the company for some time and so addressed a copy of the letter to Moneylife, which raised the issue with the company. However, the explanations by Mr Ramesh and chairman Arun Nanda were not very enlightening. Without answering the issue raised directly, both tried to describe how "customer centric" the company has been.

Mr Ramesh says, "Our surveys done both internally and independently prove that we have a very happy set of members who rate the experience at our resorts extremely high. I am happy to share with you that RCI have awarded the Gold Crown status to 10 of our resorts… more than 25% of our new members sign up through referrals by existing members, denoting a high level of delight with the brand." RCI is the largest timeshare vacation network in the world.

Strangely, in a recent interview with MoneyControl, Mr Nanda had admitted that an internal check has revealed that the company was lacking in many aspects and that it required some cleansing operations to contain the damage to its membership base. Club Mahindra is said to have experienced a 30% drop in membership sales revenue over the past few months.

It is very likely that this is the outcome of the numerous complaints of members that appear to go unresolved. Consumer review websites like mouthshut.com and www.consumercomplaints.in list some of them. In one recent note, Devyani Chakraborty says she is still awaiting a refund on cancellation of her membership, which was sold to her a few days before during Durga Puja. In one post today, Mr Sandeep said he has failed to encash a free holiday voucher coupon after he was told that there were no rooms available in any of the resorts in any destination.

Other complaints refer to lack of proper exit options, which, the Mahindra Holidays chairman said were very few. However, there is no explanation as to why members have to go through an excruciating exit mechanism and lose 30-40% of their membership fees in the process.

Many of the timeshare membership holders have complained that the "flexibility" option, which enables the users to transfer, exchange and split their holidays, have led to under-utilisation of the resorts. Moreover, they accuse the administration of favouritism, which enables only some particular members to avail good reservation dates and facilities.

But while members are allegedly denied facilities, resorts and rooms are used for other events and availed by outsiders. Many members, after repeated failures, give up on making reservations, which leaves many resorts with vacancies. There are complaints about unsatisfactory services, inadequate inventory and other unfulfilled promises.

It appears from inquiries Moneylife made with some members that there is no proper grievance redressal mechanism and neither are members aware of how they can get their complaints resolved, nor are the staff equipped to deal with such situations. Another repeated mention is that staff members engage in dubious practices like lotteries, misleading members about offers and not providing proper information about the terms and conditions.

Thanks Guyes,
You saved me i only paid abt 2% of that.thanks this website to save my 98 % money.
Mr.Vinit Parekh also gave me false information, when i checked here i dont like approach of any of mahindra executive.so i mailed him to terminate my membership as it is in 10 days now no one is answering my phone or no reply to my mail.Mr. vinit told you cant terminate membership because u took in anniversary offer.i know this is not correct because when i told him to send email stating that.
mr. saurav tell me what i have to do to take my downpayment back as it is within 10 days.
Very Bad experience with office,

Regards,

Abhijit DT

i have also paid Rs55, 000/- for club mahindra membership on 26th of Jan, 2011.
I received any membership kit inMarch end, after sending several reminders-mails.
In April end after not able to login, i have written for refund.
Can anybody help guiding me further regarding how to get our money back?

Thank you sharing your valuable feedback. I think I am going to face the same problem. I am thinking of relinquishing my membership but they are saying No refund policy even though you have not used their service for single day. My cancellation of membership is because of lack of service post sales issue.
I feel it has become Jhelo life instead of Jiyo life because of Club Mahindra.

I am Jagan. I had paid Rs.27500 toward enrolment with White Studio. Due to medical emergency in my family I had requested for the refund of money. I got a e mail from [protected]@clubmahindra.com. My query number is 3031939. It was communicated that someone will call within 24 hours on the query. I got a e mail from U Rajkumar (Manager - Member Relations). But not has contacted me.

What is the escalation point if no one calls from Club Mahindra, Please let me know on this.

To whomsoever it concerns in Club Mahindra,

Please refund our membership fee of Rs.1, 00, 000.

We have been purely misguided by club mahindra representatives - Lubna Khan and Prince Rajput at the Hub Mall, Goregaon E :

Incorrect information was given to us to before joining the membership of club mahindra.

The document that we have received from club mahindra today proves that they have wrongly guided us through the Club Mahindra presentation and the pitch document.

The reasons supporting our final decisions:

Unethical Conduct - We were unsure of our bank balance. The executives said they shall check if there is balance. Instead of just checking the balance, they swiped the card and deducted Rs.20, 000.
Prince Rajput came home to collect the Rs.80, 000. He was guiding his colleagues over the phone to deduct money from the debit card even without the physical card. We stopped him from doing so and raised our doubt. This still makes me feel so INSECURE that your representatives can misuse our debit card.
They told us that we were VIP customers being offered the SLEO. In SLEO membership we are supposed to pay 50% of Rs. 1, 99, 999 (total membership fee) as a down payment and the rest 50% (Rs. 1, 00, 000) as EMI of Rs. 4167 over a period of 24 months. This will be based on 0% interest.
The ASF (Annual Subscription Fee) mentioned by the executives was Rs.10, 748 while we are actually being charged Rs.11, 600.
The executives never mentioned that the ASF will increase with the inflation.
We just found out today when we received the official letter from Club Mahindra Holidays that the ASF is subject to inflation. So I assume every year we will be paying additional Rs. 1000 hiked price in addition to the existing one, for 25 years. So, I understand in the 25th year we will be paying approximately Rs. 36, 500 ASF.
The executives also said that we would be liable to pay the ASF only when we decide to take the holiday in the particular year.otherwise, if we skip a year we will not be liable to pay the ASF for that particular year .
Today, we are reading in the literature that we have to pay the ASF every year irrespective of whether we go on the holiday. And if we do not go on a holiday then the ASF will accumulate and whenever we take a long accumulated holiday, we would have to pay for the accumulated ASF.

We do not want to continue a relationship which is based on lies and deceit.

We are totally and strongly convinced that relationships do not run on such unethical misinformation. We came for a relaxing holiday expectation.

We haven't utilized any of your holidays hence please refund our entire amount.

Request you to avoid spoiling our time, energy and happiness.

siddharth maskeri
sid.[protected]@gmail.com

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.

Dear sir,
This is a request to you to cancel and refund my membership[protected].
As previously i took a membership in the name of Mr. Manish Patesaria ID no 474062 in the year 2007, that time with membership i was offered a free gift of 4 jet airways ticket .After asking for the voucher again and again i never recieved those vouchers then after paying 6 EMI's i stopped paying and started complaining for the free tickets voucher but there was no reply or any settlement . I asked for the cancellation of membership but no one worked it out . So many years i spoke to many of your executives but none of them reverted.
In march 2012 one of your executive from vashi branch Mr. Imran Qureshi came and assured us that he will settle down everything and asked us to transfer the membership on Mr manish's wife's name . we agreed and did what he said and now the membership was in the name of Mrs. Deepa Patesaria ID no 2405772 .The EMI started from the month of April2012 amount was decided by Mr.Imran which was Rs.29, 239/-every month.In the month of july he gave us a discount of Rs13, 645/- which was equivalent to some free gift we did not took and the EMI amount was Rs.15, 594/- .Lastly when the September EMI came which we had stopped the payment as told by Imran only, as some amount was to be adjusted with the previous membership by you. as said by Mr.Imran "10.03% of the principal amount paid against the service tax with the previous membership will be adjusted in the last EMI."As the ASF was due i had already paid that also.
I blocked a holiday for Mussorie for 26th of may and as per your your call center my ID is showing an outstanding amount due to which i cannot avail any holiday.Thus i contacted so many of your executives to settle the issue and let me know but till date there isn't any solution for the issue.
On 15th April firstly i spoke to an executive Sriram from Chennai regarding the matter he assured to sort out the same but there wasn't any call back, then on 24th april i spoke to Naushant, then on 3rd may to Rajila, 6th May to Sriram and then on 7th May to Chandni, 8th May to Sukanya, everyone assured to do something but there was not any call back.In between i tried to call Mr.Imran also but he never answered our call and never replied our messages, he never took the members seriously .On 9th May I spoke to Srividya and she also requested me to wait till 11th and she will speak to some higher authority regarding the matter but Srividya also failed to call.On 12th i emailed Srividya which she has not yet replied.In my mail i wrote her that my Mussorie tickets are booked, im leaving Mumbai on 18th and i have not received the voucher till date.I had mailed you all also but no one cares to reply if you maintain any records you can check.
Now i do not want to continue with the membership.I tried to maintain a friendly relation with CLUB MAHINDRA despite of all this matter i paid my ASF also, i restarted with the membership with a fresh start but i was disspointed.

STAY AWAY from the company Club Mahindra... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.