Club Mahindra Holidays Complaints & Reviews

On 28. January 2011. We got a call from club Mahindra , claiming that we have won free holiday vouchers from club Mahindra. We were invited to collect the free vouchers from their Atria Mall Office. When we reached there, we were told to attend a club Mahindra presentation about their membership and the facilities at their resorts. We were given a presentation by sales representative (Mr. Lalit) about the membership and the benefits we will get after taking the membership. Even though they said it will be a one hour presentation, they almost took three hours explaining the various type of membership.

During the whole presentation they didn't tell us about the membership fee and the terms and conditions associated with the membership. After repeated confrontation at the end, Mr Lalit quoted Rs. 265702.00 as a one-time membership fee. He didn't tell us our annual subscription fee, which we will have to pay every year for the next 25 years to avail the holidays. As the day look tempting the agreed for the membership and paid 10% of total membership fee and agreed to pay remaining amount as the EMI.

We were also told that we will be given a welcome call confirming our membership and the financial agreement between the club Mahindra and us. Despite saying this, they never gave a welcome call to me, but gave a call to my sister who was the co-applicant. She was completely unaware of the discussion that we had with Mr Lalit at the Atria office. During that call she asked them to call me and send the hardcopy of the terms and conditions. On 18th of February 2011, we received the hardcopy about terms and conditions and for the first time we read something about annual subscription fee. Reading this, we brought this discrepancy to their notice and explained to them that we were not told by Mr Lalit about this. We lodge a complaint about this on their call centre number. We also wrote an e-mail about this discrepancy.

We were assured that they will look into the matter and solve the issue as soon as possible. However, despite repeated efforts, they neglected the issue. Finally we decided to go back to their office at Atria mall and confront Mr Lalit. At first he refused to acknowledge the mistake and adamantly kept saying that he has told us. Finally he agreed and assured us to have a meeting with a sensor sale representative Ms. Kalika. Again, club Mahindra kept postponing the meeting.

Eventually, they agreed for the meeting on April 2, 2011. When we went there we were told to meet Ms. Preety. She told us that as a part of membership confirmation, they call the member, sends an e-mail and courier the terms and condition. We told her that they never called the primary applicant and the e-mail went into the junk. We only received the hardcopy from the Courier and we brought annual subscription fee discrepancy to their notice immediately.

The other big surprise was about the EMI. Despite voicing our concern and they cut the EMI from my credit card.

When we asked them to cancel our membership and refund the amount that we have paid, they refused to acknowledge the mistake their company has made.

I wanted to lodge this complaint against club Mahindra for cheating and fraud. I'm also planning to put an FIR against club Mahindra and their sales representative who misguided us.

I would like to share my experience during my visit to your office.

I was invited to your office by repeated telecalling given the incentive of a free holiday within India and 2 free movie tickets.

Once we were there, we were asked to wait for 15-20 mins beyond our appointment time (7.30 pm). As per your declaration minimum 45 mins is what the client is expected to give your sales officer. If coming only for the gift voucher, then collect gift voucher n leave, that was what was explained to us.

We spent 2 hours with your officer Amit @ Andheri - Infinity Mall. So ended at 10 pm. Since your membership is a huge investment, we wanted some time to reconsider the same, so as to plan our finances and we asked for time until next day. But were informed that as per the policy we can’t buy time n have to make a decision immediately. We said ok, we shall let go of the offer and will come back to you some other time.

When it came to signing the free voucher, we were told that we shall not given the voucher since we have already attended the presentation earlier, as per your records, which is inevident and incorrect. Common sense says that had we already heard the presentation earlier, we wouldn’t screw our precious 2 hrs on a Saturday evening and listen to your crappy harp for 2 hrs just to get some crap holiday voucher, which we may or may not even utilise, due to professional commitments, given your time frames for consumption.

The point here is that you are trying to make a niche in the market by giving such huge Ads and other campaigning. You rather also invest in your technologies and systems and prove to us that we were a part of your any presentations earlier. If your able to prove the same officially we will accept whatever you or your offices state.

Request you to investigate the matter immediately or we shall be forced to take other serious actions creating an awareness in the market for your maladies and thereby dampening your image.

Regards,
Tvisha

I signed up with mahindra club holidays on Dec 1st 2010 or so. They gave lots of hope and false promises - primarily regarding the RCI membership which they told me would come to me in 2 weeks but instead came to me after 12 weeks. I was in urgent need of RCI Membership and had to cancel my trip- because of false promise from Mahindra Club Holidays who are only concerned with new membership.

I had requested for cash instead of camera and the customer manager promised me. Much to my surprise, I got camera. When I contacted them that this is not what I wanted, they said they cant replace it. I emailed them back saying this is not fair, i have documented proofs stating that I wanted the cash back. No one is responding from Club Mahindra. I am planning on taking legal action. Every corporate is a fraud in india - stay away from mahindra membership.

I was cheated and misguided by Club Mahindra executive to e lured into their false freebies. Today after paying upfront my money ofr RS 27560/- it is really becoming so painful to get my money back for whichc they show me their rules and regualtion of refund in 30 days. My request to all to be careful while even thinking of Club Mahindra membership lured by their adverstisements. It is utmost important to have the terms read in 14 points font and all the committment by their sales guys in writing on Club Mahindra letter head even if they claim to sell you membership for free

Cancellation of club mahindra membership
Hi,

My name is Dr. Aviral Sharma and I have been duped by club mahindra. I have been falsely enrolled for Club Mahindra Membership by sales team from Bareilly who had attended us through a fake introductory offer (57000/-) where I should get free holidays 5D6N , food vouchers worth 6000/- and LCD TV. This offer was given with a condition where I can withdraw after availing Introductory offer or proceed if interested in taking lifetime membership. After availing introductory offer (which was not free as promised) I decided not to go ahead with membership. All hell broke loose when all of a sudden after 1 month I started recieving multiple calls from various call centres reminding me of my EMI defaults and outstanding amount. Despite several attempts to clear the mess I could not find a way through. I spoke to personnel at various levels , but all I could get is a reply saying that " It can be cancelled after an application to Member relations"
My patience took its last breath when I got a call today asking for approx amount of 43000/- for some yearly subscription/Maintainance.

This has been most disappointing experience with your company that I have ever have come across. Kindly cancel my membership , I hereby regret buying into dubious deals of your sales personnel.
It is not the money that has gone in vain but sheer stress and nerve racking experience that you have brought to me that has made my life miserable.

Kindly look into the Matter

I have written to cib Mahindra regarding the cancellation of my membvership on 3rd MArch and still they have not confirmed that this has been cancelled. Over that they refuse to refund the initial down payment of 16000 that i have paid even tho i have not availed any single vacation from them, saying that it is a company policy. I do not understand that when they can take money from us when we have not yet utilized any vacations, why cant they return it back. Horrible service.

For the past 5 days i have been asking them for a confirmation on the cancellation request and no feedback from them over that they try to deduct the EMI for tthe March from my bank which is totally unacceptable

I have recently taken the Club membership with Club Mahindra and it is sad to say that i found their service pathetic. the initial coordination was very good till they received the booking amount. Later on at any stage they just are unapproachable. They dont respond to calls. Further they do not even get back to you for any query. I am speaking specifically about Miss Sushma. Initially she went out of her way to get the booking and the booking amount but later never takes a single call or tries to get back to you for any query.
She has a rather care a hang attitude. I am seriously thinking ok discontinuing my membership with Club Mahindra and disuade anyone from taking the membership.
The first holiday i decided was Panchgani and she already as expected said she would have top speak to some seniors for availability whic was a total let down.
I think Club Mahindra should seriously take some action against Miss Sushma or refund my money.

I got a call from Club Mahindra, Kalyani Nagar office that I have got a gift certificate for 2N/3D for some lucky draw & I will have to visit your office to take the voucher with my wife. I went there after that they showed us the different offers of club mahindra & then they were literally forced us for taking the package and there was one girl named Priyanka, She was very rude when we said that we will think & then decide about the Club Mahindra offer.

We got the voucher for 2N/3D & when I tried to redeem the same they said that it should have a date & stamp of the office.

Request you all that please don't go to their office even for inquiry also.

My name is Daivesh G. Kamat & I work in Muscat. I logged on to Club mahindras website & asked for enquiry. Immidiately i was called by Mr. Sunil Rajj who is an executive of Club mahindra based in Dubai. He visited my place in Muscat & had a nice presentation about Club mahindra. He also told me that they are going to open a resort in dubai by December 2010 & also in china & south africa by 2011.
He promised me that he shall assist me to book my holidays.
I was supposed to go for vacation in September so I called Mr. Sunil & told him the dates. he promised me to do the same. I never received any confirmation about my holidays. I went for my vacation & from Goa i called Mr Sunil to enquire about the same. he said he is in india for some personal problems & gave me GSM No & email of one more executive Miss Deepthi Sara
I called this lady 100 times, send emails several times but she never responded. As a result I came back to muscat & called Mr sunil to cancel my membership.Mr.Sunil came to my place & said sorry for what happened. I was frustated I told hin to cancel my membership & asked for refund. Finally he agreed & left.
Now its almost 4 months I am sending emails but no response. I receive calls from their office saying that you money is with us & you can continue any time. But they dont say anything about the refund. I have asked several times about the confirmation but no response. I have lost R.O. 530.000 which is INR 65,000/-
I request all to stay away from Club Mahindra


Daivesh G. Kamat
Ruwi, Muscat
Membership No 1955105
GSM NO[protected]

Do not join this club, you will only *** your money and your mind after paying. more and more people are joiningter but nobody is reading this before joining and only reads after ****** UP, So this is a request from myside do not join this club and discourage others to join this mafia who cheats, i joined in 2007 and still havent got even single holiday from club mahindra.this is a cheater club and i dont know what to write abt them and the only message from me is do not join or pay even a single penny just give all the bad words to them whenever you feel like joining,PUBLIC BOLTA HAI KI EXPERIENCE BATAO, AARE JAYENGA TO BATENGA NA...IDHAR TO JAANE KE ICH VAANDE HAI...KHAALI CH----A BANA RAHE HAI...PAISA TO LE LIYA AABHI KYA...PHAS GAYE...ABHI KHAALI PHONE KARNE KA AUR AAPNA BHEJA KHARAB KARNE KA....KYA RCI OR KYA MAHINDRA SAB SAALE BEWAKOOF BANATE HAI...REFUND TO NAHI MILTA HAI JUST LOGON KO AWARE KARO AUR AAPNI KISMAT PE ROWO...SAALA 1 LAKH RUPAYA UDD GAYA.

I applied for membership through Vashi Branch. Sales agent name : Shailendra Singh
Membership ID: 2158701
While applying for membership following commitments were made:
1: Zero waiting period
2:3 weeks of international holidays which can be split as desired.
3: 25 years of RCI membership free
4: Food vouchers worth 8000 RS/-
5: If I pay installments worth 4089/- for a year and then willing to pay the remaining membership amount then entire membership amount will be interest free.
e.g I’ll have to pay approx (1,60,[protected]*12+16031)) only.
6: 22” LCD TV free with membership-which the agent told be replaced by 32"(Sony Bravia) if i pay 10,000-INR more.
7:The leaflet shown to me contained 8000/-INR as the maintenance amt. which surprisingly became 10,000 odd on receiving the welcome call.
8: I can upgrade my membership any time by paying the remaining amt. relevant to that membership.
9: I can upgrade to higher season both red and white. (red: 3N/4D and White 4N/5D)

in reality while receiving welcome call none of these is true.

On realizing the fact i applied for cancellation of membership.
After calling help line no. i came to know that my money can be returned only through branch.

On following up several time with manager sales: Indrajeet Mookherjea, Yogesh and Vinay Singh till date nothing has been done.
I put trust on brand “MAHINDRA”. Now, I regret my decision and feel cheated, seeing so much of discrepancy in the commitment made and what is being offered in reality.

From: Maulik Shah

At the time of selling their product they explained that the cost of one night stay in their Resorts would be less than Rs. 1500.00 but when actual papers of membership arrived they stated a totally different figures which were more than double of the cost explained.
Now they are not replying to my mails (just a system generated mail is answered) and no action is being taken in process for returning my membership fees even when I had cancelled my member ship in November 2010.

My club mahindra membership was cancelled as on 22.11.2010 but still i have not recieved my member ship money refund.
kindly provide at the earliest.


My Cancellation id is 026-915 .

regards,

sunil kumar singh
[protected]

I have requested to cancel my membership and refund my membership as per mentioned policy and I am eligible for complete refund.
I have sent several mail bu there is no response from [protected]@clubmahindra.com.

I want to get refund as I am not going to use their facility, and paying AMC for no reason. As the sale personnel fulled me saying that the year you do not use the Clubs resort you need not pay any AMC.
After paying the 1st installment, when I received the Welcome Kit the seen was totally different.


Just received mail that some one from the region will contact me, but it is almost 6 months and no one has called me or given me any positive response.

Basically they are cheaters, sending SAles Guys to fool people, and fools like us get into trap.

Anyway who and how can some one help getting my RS 245,000.00 from Club Mahindra.
eMail: [protected]@yahoo.com
[protected]

Cheating unsuspecting people with unethical marketing practices. Not providing the assured services. Not willing to refund if services are not availed. That is Club Mahindra.

Do you think you can get away with this. Wait and see, I will go after you ill I get my amount back.

hello iam iyappakumar i hold a studio puple holiday membership membership no 45576, i dont know why such things happen here in mahindra holdays at the tmie of booking holidays, i tried for a goa booking when i made a contact with the reservation helpline they informed that the resort is running full and my holiday cannot be booked,
but when i asked the resort for a reservation they told that the rooms are available and when i told the resort that iam a club member suddenly they changed telleing that they have to check and told me that the rooms are full. mahindra has their own resort and i dont know why they admit members and book the rooms mainly for non members is there any way that we should be the member of this resort or we should sit lonely thinking when the company will provide me space. i dont know why the member doest not get the bookings or the reservation this the worst and the unfair state of reservation team i dont know whether the higher officials know this are they do this to collect other cash.

hello friends i have honest submission regarding club mahindra resorts, the resorts are of very good quality BUT accomadation is next to impossible.
1)initially i was a white season member , when ever i used to call them for a booking in advance of 6 months in any of the resorts in karnataka or tamilnadu I used to get a reply which said ” the resorts are full and you are travelling in a higher season”
2)Later i planned with in the season i.e white season , still i used to get the same reply ” OUR RESORTS ARE FULL ”
3)After having all these problems later i decided to upgrade my season to peak season member ship by spending extra money hoping to enjoy a vacation unfortunately now also i get the same reply. : (
4)The best part of the story EVEN AFTER UPGRADATION TO PEAK SEASON MEMBERSHIP I RECIEVE THE SAME REPLY RESORTS ARE FULL.
5)To BEAT all the above i called them recently for a stay in Goa, i got a reply that the resorts are full, later I called THEM AS A NON MEMBER IT WAS A SHOCK OF MY LIFE I GOT A REPLY THAT RESORT IS AVAILABLE OFCOURSE WITH A HEFTY PRICE”

With the above facts friends i have one conclusion CLUB MAHINDRA RESORTS ARE GOOD BUT DO NOT GO FOR A MEMBERSHIP, IF YOU WANT TO HOLIDAY WITH THEM BOOK IT PAY THE CHARGES FOR THAT HOLIDAY ALONE THIS IS MUCH MORE SENSIBLE & ECONOMICAL
ALL THE MEMBERS LIKE ME ,WE HAVE NO OTHER CHOICE APART FROM CALLING AND REQUESTING THEM FOR A VACATION FOR THE MONEY ALREADY PAID. : (

Hi, My customer ID is 1272870. We bought the club mahindra membership in the year 2009. We bought white season and studio category of holidays. Now whenever we try to book our holidays thru them, we get the same bloody answer that you are not entitled for the holidays since you fall in the white season. All major vacations are reserved for either red or purple season members. Then we keep getting calls in order to upgrade our holiday season for 2 lacs. Who in the world will go on a vacation by taking leave from school for their kids since it is only during the school time that white season can avail of vacations.
This is very ridiculous approach to sell vacations and make money. For us it has become next to impossible to spend the 7 days worth of holidays that we get from club mahindra in a full year. Whenever we need to go we end up spending on our own. My questions is if you cannot accommodate so many people then why the hell u go around selling vacations? I want my money back which I know will never happen (almost god can also not ensure that) but want to warn people who are even thinking of buying holidays form Club mahindra. Beaware especially if you are opting for white season.. It is a foolproof cheating system...
Not sure if this forum can help me get my hard earned money back.. but sincerely wish someone help me get the money back.

I joined club Mahindra in the month of May-2010 (Membership No.[protected] as I was attracted with the holiday destinations, its facilities and charm. Then I booked my first tour to Goa from 13-June to 18-June-10, which was confirmed from your office through the confirmation boucher received. Happily I proceeded to Goa with family and landed in your hotel called Jasminn in Betalbatim. I was shocked to see the hotel because I was promised that there is private beach of CM and so many facilities alongwith like sauna, gym, beach at your window and so many. When I asked there I was told this is also the property of CM without those features. Real resort of CM is Varca Resort. If you want to go to Varca for availing the facilities you need to pay taxi charges Rs. 600 going and coming i. Rs. 1200 per day. When I heard these things, I was speechless. I felt how I am cheated by CM.


I was dumped in Dharmshala like hotel in Jasminn. My entire holiday got wasted, my leave was wasted and what trauma I went through, I can never express. This was a horrible experience with me.

I wannted to stop my membership after than and applied for that and requested to refund Rs. 15,000 as cashback offer of TOSHIBA TV as promised while taking new membership and 2 EMI which I deposied.
Now Club Mah. is not refunding after my regular mails, telecon etc.

Please help me. I am attaching the application for closing my membership also.

Anuradha Chitravanshi
Ambuja Cement Limited, Bhatapara Unit
Post- Rawan, Tehsil- Baloda Bazar
Raipur (Chhattisgarh), PIN-493 331
Phone +[protected]Direct),
Fax +[protected]
Mobile +91 [protected], +91 [protected]
e-mail : harshkumar.[protected]@ambujacement.com

Company has deducted 11000/- Rs.extra from my credit card and denying the payment made to my account.

I have proof of Credit card statement of ICICI Bank, I have submitted the proof to club Mahindra , but till date no responce, This is pending since last two months appox.

Pls. do the needful

My Contact no., [protected], [protected]

Mahesh Chavan

Regards,

Mahesh Chavan

I have been a Club Mahindra Holidays member since 2003 and have been promised one free Holiday at the time of joining. I paid a hefty amount as upfront fee (full amount) then for a RED season membership.
At that time there was no mention of Annual Membership Fee at all.
After one year each year they called me up to seek permission to charge Annual Membership Fee on my credit card.
I dont know how they could have charged the amount to my credit card without any written confirmation?
In the past 7 years of membership the annual membership kept rising from 5167/- to Rs. 8545/- for 2010.
All these were charged to my credit card account and I had consented over the phone that they can charge it to account.
The marketing representative never mentioned that the un utilized Holidays will lapse if it exceeds 21 days.
In the 7 years I have utilized only 24 days against entitlement of 56 days.
Each time you want to go on a Holiday they tell you that all dates are booked and offer you some alternatives which you may or may not be able to take. And then they tell us that if you dont use the Holidays they will lapse?
As per their original commitment I can "bank" these Holidays and use them when I wish to.
They was never any mention that you must utilize your Holidays failing which they will lapse.
During these entire 7 years I have never received any communication (phone or written) other than for annual membership fee.
A few weeks ago I received a "Holiday Utilization Statement" from them where in they have stated that instead of 31 days I have only 14 days available due to a rule wherein no member is allowed to accumulate more than 21 days of Holiday.
When I raised this issue they keep writing to me that they will revert in 48 hrs and write back saying that they are following the rules.
They also told me that this rule was in force since 1996 but they started implementing it since 2008!! This was because they wanted to give us sufficient time to utilize the Holidays.
I have been writing to them every week and they come back with the same response.
They informed me by email yesterday that their records show that they had communicated to me that they will be implementing the Holiday Lapsing rule from 2008!! I had no communication from Club Mahindra other than the telephonic reminder for the Annual Membership Fee.
Today I have decided to take this to the consumer court and file a case for unfair business practices, misrepresentation by marketing personnel, suppression or non communication of information regarding lapsing of Holidays and wrongful claims that notices were sent to us.