Club Mahindra Holidays Complaints & Reviews

Club Mahindra/Holiday membership — Membership sold on false promises

I took club membership in Oct07. The club never has availability of reservations at the times when required. Always rooms are said to be found reserved. Also the quality of rooms and resorts is not as promised at the time of purchasing membership. Being dis satisfied with service I approached the company to cancel my membership and refund me the money paid by me after deducting for any facility which I have used so far. The company has refused to give me any refund.

Club Mahindra Holidays — False Promises

Hi
I have paid Rs 2, 65, 268 (Two Lakhs, sixty five thousand and two hunderd and sixty eight rupees) for a RED Studio membership at Club Mahindra Resorts (CMR). I paid Rs. 4780 more than the actual cost of this membership because of a mistake done by the CMR sales executive. When this was pointed out, CMR officials agreed and said they would compensate me by adding two more days of holidays to my account. This was agreed upon in September 2008. Even today, five months later, in spite of innumerable phone calls and email messages, this has not happened. More than the two day extra holidays, what hurts more is, after taking more than 2.65 Lakhs from me, CMR people are not even answering my emails and phone calls. While selling the membership to me they were all polite and responsive.
I hope they will keep up their promise
Thanks
Vishvanathan L Nenmeli

yes its true.. all these people are cheater and they are making big promises.. and soon disappear once they get the payment. they also have not returned my money and making false promises as they will sell it to some other member as one of their executive came and signed paper stating that i agree to sell my membership and then he disappear .i think that they had sold my membership to other without my knowledge as their customer care is not responding me.they hang up or say their system is down so they cannot check my account .The executive name was "PRAVIN HATHIRAM". I should now take a legal action against them in consumer court.
Ganesh Maurya
member id 2088486

Mahindra Holidays is a top notch membership fraud.I had similar issue - they are not responding to it and my 22, 000 rupees is stucked. Besides I had to cancel my abroad trip because of their mess up. They need to be taken to court. I am willing to join you and take them to court if you like. Email me at gaurav9 at gmail . com

Dear Sir,

I have applied for Club mahindra Membership on 28th Dec 08 and payment was made through credit card.

Due to some issues, membership was cancelled by calling Sales person Vipan Lubana same day and also wrinting mail to feedback email id of club mahindra. Also call centre was informed next day.

It was assured that application would be cancelled and funs would be given in 15 days. Later to complete their monthly targets, it was not cancelled and as checked with the call centre it was not cancelled in the system also and thus no payment was promised.

After that when I called again, they told that it will be cancelled and will take 45 days for refunds.

Now when i called today on 21st Feb 09, they are saying that refunds would come in April 09.

This is seriously harrasaing and troblesome. I had certain obligation which I am not able to meet and thus facing lot of issues. I am really fed up with their responses and no support from their end.

Please advise.

Warm regards
Sunil Upadhyay

I wants to cancel my Membership becaus I cant pay your EMI.I work in Airindia.Befor 3 mounth we got 30%less salary.Compony's condition is veery poor.And in case I wants my mony back.

I have taken up a club Mahindra membership on EMI basis plan, the down payment was Rs 32,000/- which I have made by Cash. After that due to financial crisis I was not able to pay the EMI's. So I have informed them that I would like to cancel my membership. They have been telling me that some one would contact you from our end for this. Till date no one has contacted me and now today when I spoke to one of the persons, she is telling me that the Membership has already being canceled and there is going to be no refund as refund is not applicable on this, and it was not communicated to me.

Please help.

BEWARE FROM CLUB MAHINDRA HOLIDAY SALES EXECUTIVES.
THEY WILL FORCE YOU AND TELL YOU GREAT GIFTS.

FORCED HOLIDAYS. DONT GO FOR IT

AT LAST THEY WILL TELL YOU VERBALLY FOR 32" COLOUR TV AND
THE THEY WILL SEND YOU 24" NORMAL LCD TV.

I took a membership holiday from CLub Mahindra
It was forced by the the Club Mahindra Marketing Executive Mr Anurag S
he confirmed me a 32" color LCD panasonic.
then took a down payment of 18000.
then after he told me that this offer is not for 18000.

the i got nothing.
Now i need the money back.
But there is a reply from Mahindra club is that . you pls transfer to any of your friend.

Hello club mahindra,
i am very much frustrated with club mahindra and there is absolutely no any customer support from club mahindra, i just want contact you on mail but there is no any response. same thing for phone(toll free number). if you have taken membership you needs to respond to customer.

please contact me.
my mail: [protected]@gmail.com

Dear Sir,

We had taken a holiday package from Club Mahindra (Mahindra Holidays & Resorts India Ltd., (Membership No.404799) under which we were promised that the holidays would be inflation free for 25 years. However, later through internet we discovered that the holidays were not really inflation free and the maintenance fee payable was liable to be changed based on Price Index. We also came to know that Club Mahindra had taken / sold holidays much in excess of its installed capacity. In addition they have been providing free holiday coupons in a bid to lure more customers. This is being done at a frantic pace now and their representatives can be seen at petrol pumps, malls, etc. Also they rent out their rooms directly to non-members. Considering all this we requested confirmation on mainly on two aspects (1) that there would be no change in maintenance charges and (2) that we would be assured of holidays of one week as promised each year. We failed to get a confirmation from them and hence we requested them to refund the amount of Rs.18649/- paid by us as advance amount. They have written to us (again a letter on Club Mahindra letterhead without any reference number and purportedly signed by Ms Prity Pant Member Relations of their Lucknow Office and received yesterday, i.e.,18 December 2007 by courier at our residence) that the advance amount was non-refundable clause 6.1 of their terms and conditions. We wish to state that this set of terms and conditions were not circulated at the time of signing of the agreement. They were sent by Club Mahindra about one month later by which time we had also expressed our desire to exit / cancel the membership. Club Mahindra has also not provided any confirmation on the promises made by the Sales Representatives at Lucknow. Under the circumstances we request your intervention inensuring that Club Mahindra makes the necessary refund at the earliest. Also it is pertinent to note that Club Mahindra is not an investor friendly company which is apparent from the numerous emails that have been dispatched over the past more than one and half months to the company to get a proper response. This even when they sent an automated response stating that our issue would be attended to within 48 hours.

We understand that they are coming out with an IPO. It would be in the best interests of investors that SEBI checks out their installed capacity and the capacity already committed / sold which as per popular estimations is in excess to installed capacity. Further, they are on a signing spree with many new members being added with lure of free gifts with an eye on a good response to the IPO. We really do not understand how a company with excess capacity sold can add on new members even considering that they will be adding on new destinations / capacity which would take anywhere between 2-3 years to complete.

Thanking you

Yours faithfully,



Kartha Satheesan

we took club mahindra membership(mem. no. 551852) on 31/12/07 but due to some urgent requirements of funds could not continue and got our membership cancelled on 05/01/08. we called the delhi office and were given a fax no. and were asked to send a fax at that no. regarding the same, i also recieved a call and the lady asked the reason and after that she announced that the membership is cancelled.when i did not recieve the refund of the down payment i called again and some ms isha adhikari very conveniently said her office did not recieve the fax.
i have written again and again and mr. gulvender singh has been of help but i have still not recieved the refund yet. this is not how you should deal with ppl and i have told again and again that i urgently require the money, my husband is a fauji and is posted in feild so stop the troubles and refund the rs29, 161 that you owe me.

I got a call to attend Club Mahindra Presentation at Centre Stage Mall. I was asked not to carry any cheque book or cash as they are not selling us anything and we are lucky that they have selected us for a free package.

When we reached there, the girl Neha Kaur and Rajeev Verma gave us a presentation and forced us to pay by Credit Card the initial membership fees though I requested them to give me sufficient time to think. Next day I received a confirmation call and lady informed about so many other costs which were not informed to us during presentation. immediately i asked that lady to cancel my membership. She said somebody will get back to me. Days passed then I received a booklet and card details. Immediately I called up the memberrelationship department and got a official cancellation number. I was told that my refund will reach me in 40 days. Now 4 months have elapsed. There are just empty promises. Even their Bhikaji cama place numbers in delhi are not reachable. The Authorised Signatory Mr. karan has stopped receiving calls. they are fraud and let nobody fall in this trap.I am having all the emails from them filled with empty promises. Initially Mr. Sanjeev kumar said that refund will reach by 10th October, then 10 th November. On 10th I was told that Mr. Karan is out of station and will return to DLI on 17th and will sign the cheques. On 17th I was told that I will recieve the cheque by 20th November. now nobody is responding to my calls.


Membership No 1058184 Cancellation No 010617

With great difficulty I have been given now a request no 1076369 by the call centre executive who can only feel sorry and showed her helplessness. This is what is Club Mahindra is all about.

I am Arindam Das from Serampore (Hooghly) took the membership of Club Mahindra. I got my membership activated on 09th of September. Then I found certain blogs and post over the internet saying that many loopholes about the Club Mahindra Holidays. The membership clause says if one cancels within 10 days then he/she will get the whole money back of the down payment which is 33, 725 Rupees for this case. So I have sent one email on 19th of September for cancellation of my membership (Membership Id# 1369707). But now when I contacted the Kolkata Branch Office of Club Mahindra I got different response. Paromita Jana one representative from Kolkata branch office of Club Mahindra says that if you give your first EMI I will ensure you will get 20, 000 Rs as returned money back. This is not a good example of business ethics rather it is a case of cheating common people. I am a Software Engineer and currently working in UK. I have put my hard earned money here. I am eligible for the money back. But they won't money back at all.

Arindam Das

Exactly same thing happened to me and now there is a no way out.
I'm planning to take a legal action against them.
What have you done to get your money back?
What's the status on your case? Please let me know and join hands over this issue...
thanks
Sharat Katariya
Mem No. 550334

we got recenlty married and were just planning for our honeymoon destination and heard of club mahindra giving us lucrative offers .At first we were dam happy about it and bought a holiday package worth Rs 15680 but then we realised that other travel agents are offering much better options to us . The manager told us that your money will be refunded within 45days but now it has been like more than 2 months we have been constantly calling the sales executives and the manager as if the only work assigned to us is begging them for our own money.I wonder there has been numerous complaints against club mahindra why is there no action against this fraud company who does not even care for consumers.
This incident is not a new one it has been happening from past many times.
Why is there no strict action against this company..Why the consumers have to plead every time to get their own money...

Dear Sir/Madam,

Could somebody guide me in the following matter?

I applied for Club Mahindra Membership and paid some initial approx 24, 000/- however same day I came across this websites and applied for cancellation on next day by sibmitting my cancellation request to one Amar and Aziz in Club Mahindra Palm Beach Galleria, Vashi, Navi Mumbai Office. They convinced me that I will get the full refund within 45 days and I also obtain an assurance letter from them too in this regard. Now its almost six months over to that however there is no response from them inspite of writing so many mails on [protected]@clubmahindra.com and calling a number of times on their helplines.

Shall I approach consumer court or to police?

Anybody has got their refund, if yes then please advise.

Regards,

This is to bring to your knowledge, the problem I had been facing regarding my membership closure. Bringing to your notice the sequence of events :

1. On 23rd Nov.2008 at your office GF 42, L-1, BLOCK CENTER, SECTOR –18, NOIDA, Paid Rs.23782/- (Twenty Three Thousand, Seven Hundred & Eighty Two) and became your member.

2. Payment Acknowledgement was received on 27th Nov.2008, which had our membership Number : 1416511.

3. Welcome letter received from Club Mahendra on 27th Nov.2008, this was from Mr.Ajay Nambiar, Head Member Relation

4. 1st Letter of Cancellation given on 1st December 2008, to Mr.Ajay Nambiar (By Hand Delivery at Sector –18, NOIDA Office)

5. 2nd Letter of Cancellation given on 15th December 2008, to The Branch Manager (By Hand Delivery at Sector –18, NOIDA Office)

6. 3rd Letter of Cancellation given on 26th February 2009, to Mr.Gulvendra Singh, post discussion with him on line via e-mail to `gulvendra.[protected]@clubmahindra.com and also faxed at[protected]

7. Received consent regarding Letter of Cancellation received from Mr.Dinesh.R, Member Relation, with the promise that the matter will be looked into soon. on 27th Feb.2009

It is now Seven Months (From 1st December 2008 to End June 2009) and I am yet to receive the proper response from their end.

HI, i was lured by the manager of club mahindra, Baner branch, Pune, to take the membership. I was even told that if i cancel it within 30 days, i'll get the full refund. but after cancelling it within 30 days and after repeated false promises, i still din't get any refund. Its been 6 months now, and i have paid them 25, 000 Rs. I have called their office and sent Emails several times, without any positive response. Club Mahindra people are the most daring cheats. When we call their office, they just keep mum on the phone without uttering any words till we hang up (strange and irritating behaviour). please let me know any ways to fet my refund.
thanks

I had a meetinf with the Club Mahindra represenative, and was told that we had 30 days time to decide and the credit card was ony being used as to book the current offer that was going on.... Keeping in ming that i have 30 days starte getting info about what exactly club mahindra is all about and got very bad reviews about it... when decide to cancel the same club mahindra representative bluntly denied the cancellation and refund of the money paid.. just dont know what to do and how to have this issue resolved... if anyone has any inf how this can be resolved please reach me on [protected].... Danny

i too faced a similar situation a couple of months back.

may be Mr. Ajay Nambiar cell nos are useful : [protected], [protected]

we have also been trapped by the sales representative, we don't know how to get our money back

My name is Daivesh G. Kamat & work in Muscat.Very bad experience with club mahindra. All the executives in dubai are coming to Oman & grab the costumers by telling about the resorts which doent exist. I was told by one executive that in Dec 2010 clubmahindra is going to start a resort in dubai. I became a member & than I came to know through the executives that they dont have any resort in dubai but are planning to buy a land in dubai for the same. I am sending them several emails to cancel my membership but no response to my mail. The executives call up whenever i send email to [protected]@clubmahindra.com & use abusive language. They just keep on saying that your money is with us & if you want to continue you are wellcome.
Big frauds...All the non members stay away..

Daivesh G. Kamat
Ruwi, Muscat
Membership No 1955105
GSM NO[protected]

Hi,
contact this lady Indira on indu.[protected]@mahindraholidays.com. I have received my Rial Omani 510 out of Rial Omani 530 which I paid within 30 days from Dubai branch. The Lady really works hard.
Thanks a lot indira
Best rgds

Daivesh Kamat, Muscat

Dear,

My name is Hari kumar (Member id 2547263) and I have taken a membership from your company executive named Mr Arvin
and I have refereed 5 other persons also ( details mentioned below) and they are joined in club mahindra

1, Vinod - Member id 2547466
2, Shainesh - Member id 2547065
3, Paul - Member id 2547792
4, Balan - Member id
5, Roy - Member id

When we join in club mahindra Mr Aravind and his manager Mr Arun said after paying three moths installment
company will give us a gift voucher to stay in abroad 5 night, so that we paid that amount with the initial payment and informed them to book 6 rooms from 25th to 30th of march 2014

we are taken flight ticket and visa

when we asking for confirmation mail they said everything is ok will send on tmw or evening and also said they have 4 singe room cottages and one double bed room cottage that we want to adjust

on 18 th march Mr Arun said that Room is booked and we taking time to sand mail only because of we want to put u in VIP category

On 19 th march mourning 11.15 am they are saying rooms are not available


copy of commitment mail mentioned below

Dear sir,
As we discussed we confirmed your holiday in Dubai with club mahindra, as we have been already received a down payment of Rs 16300 with three month installment of Rs 12642 . So please find the attached word file for the membership details.. I will send you the booking details as soon as we done that in this week itself ...

Regards
Aravind shanker
Senior sales Executive | Mahindra Holidays and Resorts India Ltd.

truely agree

Very smartly they interact

Have you got your refund back finally or still awaited ?

Ditto, we have never been able to get reservations in their resorts when we want. In the peak of summer when most of the resorts in Goa were available we could not get a reservation in their property at Goa. This membership is waste of money. DO NOT BUY MEMBERSHIP FOR ANY SUCH TYPE OF PACKAGE FROM ANY COMPANY. You are better off keeping that money in bank and use the interest for vacations.

Finally you got the refund or still awaited ? If got the refund, please share the procedure.

Dear Mr Saurabh

I have been working with your people for the last 2 months and finally they have agreed to an acceptable resolution.
I deliberately avoided mentioning too many details of the case in order to keep the matter open for resolution.
I will update my complaint with the resolution once it is completed.

Thanks and Regards
Srinivas

Hi Srinivas,
I'm also a club mahindra customer and would like to know if your complaint was resolved.

Regards,
Kamlesh

Adding AMC everyyeaar to the Amount you pay for the membership, the cost becomes exorbitant. Even a stay at 5 star hotel would be cheaper. There you will get atleast free breakfast. Club MAHINDRA WILL NOT GIVE YOU ANYTHING. tHE COST OF FOOD ALSO IS VERY HIGH. We have to regret for taking the membership and getting locked up for 25 years. Corporate trick to dupe the people.

Dear Mr.Dalal,

Greetings from Club Mahindra!

Thank you for writing to us.

With regard to your mail, we regret to inform you that all the rooms are totally booked out till the month of March at Kumbhalgarh resort since we open reservation six months prior to the check-in date.

In the meantime, may I request you to consider the following alternatives (availability is as on date and is subject to change)?

Option 1: Resort: Naukuchiatal Check in: 24/02/2011 Check out: 26/02/2011 Apt: Studio
Option 2: Resort: Naukuchiatal Check in: 28/02/2011 Check out: 02/03/2011 Apt: Studio

We have also enclosed some additional information on the Naukuchiatal resort for your reference.

Please Note

Capacity in Studio : 3 adults

Every 2 children below 12 years will be considered as 1 adult for the purpose of room capacity.

Since availability is constantly changing even as we write this e mail to you, we urge you to revert back at the earliest.
Thank you very much once again for giving us the opportunity to be of service to you.

Dear Customer,

We apologize for any inconvenience caused. Please send in your membership details and unresolved concerns to [protected]@clubmahindra.com. We will ensure to revert at the earliest.
We appreciate your patience and understanding.

Regards
Club Mahindra