Club Mahindra Holidays Complaints & Reviews

Already posted a complaint about this issues. Just updating.

I got a branch verification call from Mr. Srinivasan club mahindra Holidays. He Said that we will be credited 10K worth Amazon gift voucher after our payment of third EMI & 5K worth Amazon gift voucher after our payment of sixth EMI.

He as also promised that

1. INR 10K worth Food Voucher

2. Pre closure amount reduction upto 15%

3. Dine out card

4. Club & select card

5. 4 nights & 5 days of complimentary holidays.

& He Said he will send all these through documentation.Right now i didn't get any from your side.

Your persons are speaking only through calls but not giving any commitments through mail or documentation.This is not the right way of dealing. Actually i am ready to pay my EMI so kindly send all the committed documents immediately through mail or through postal. If not then its not my fault it will be at your fault & you have to return all my money which i paid back if i dont continue with you.

You can't claim that you will not refund any amount. You have to refund 100% of amount because you are not giving anything in writing instead you are just only informing through calls.

This is my copy mail which I sent on March 12th 2022. Didn't get any responsible reply from your side. I am asking all your commitments through mail for confirmation because I don't want to disappointed again. your Excutive Mr.Vishnu & Mr. Thameen who representing club mahindra Holidays gave false commitments.

Please close this issues as soon as possible or pls refund my full amt which i paid

Am writing this mail by huge depression, Last year your sales executive gave me a scheme to join in club Mahindra membership, he has given multiple assurance about the product, really that time its lockdown period even though I paid membership subscription amount,
After 3 months I realised that I got cheated with false commitment, so I raised complaint against that sales executive, but no action taken form your side so I started mailing with the complaint, Mr. Sriram is the only person called me and asked about my issues, I clearly explained about my complaints and gave audio recordings of your executive about schemes, he accepted and started process for refund, after that month on month I put mail asking for status of my claim but no one is ready to reply me back.
On December person called me and asked for written cancellation with ID proof, I have submitted the same, but some one calling me now and saying we cant do anything you can whatever you want, is this the way to resolve 1 yr complaint of customer.

I need a proper reply and my refund, I believe that you will take action and process my refund as soon as possible..

Thanks & Regards,

Pradeep Raj Kumar.

Shameful from club mahindra
We called the hotel know varca, emrald perales and they said direct dependent can travel for free even though I told my age is 28
We were promised on taking the membership that direct dependent can travel for free
Also they only allow to change the co applicant every 5 years which was once every year earlier
Now we are finding a new hotel in goa, and hopefully cancelling the membership...

We were promised on the day of accepting the Blue Studio plan for 25 years, it was said
* 3 years ASF - no need to pay and will taken care as referral
* 3 days complimentary for three years
* 2 amazon gift voucher after paying 3 and 6 EMI respectively

We paid the initial down payment at Jan 2021 and due from March to June. And 7 days were came from Sep 2021. Till now we did not used any days and none of the promises shared by the sales executive was done. And also we are not able to reach out for any booking while we are in need of holidays with kids.

We are frustrated and cancel the membership 2936995 and refund the entire amount.

Thanks and take needed action asap

Dear sir/ madam myself Deepika khatri with member Id 2972591
Membership plan Go Zest
Season Go Zest Classic
Apartment- GoZest Classic
Dear sir I hv already submitted request for cancellation of membership within 15 days of joining as per your rules with complaint no 3144048.
Additional request through this complaint is that pls close our autodeduction mode of EMI. We hv been regularly calling your executives but till now we hv got no results.
Thanks and regards

Dear sir/ madam myself Deepika khatri with member Id 2972591
Membership plan Go Zest
Season Go Zest Classic
Apartment- GoZest Classic
Dear sir I hv already submitted request for cancellation of membership within 15 days of joining as per your rules with complaint no 3144048.
Additional request through this complaint is that pls close our autodeduction mode of EMI. We hv been regularly calling your executives but till now we hv got no results.
Thanks and regards

Please cancel my membership and initiate refund.

Member ID:-508797
Member Name:- Deeksha Agarwal
ticket ID [protected]

Reason for cancellation:-
1. Whenever i try to make a booking, i always get same response of
unavailability on every resort across India.
2. We have very less options.

I have recently opted for 3 year membership.
The sales agent was absconding ever after the sales and i later found all i was given in a bunch of False commitment. I was not even aware of the product name properly. Its absolute sales pressure put up on table with below mentioned fale promises,

1. 20, 000 worth Amazon vouchers after memebrship activation.
2. I can avail 3 weekends in Large resorts in a years for 2 families of 4 A+2Children (6 Nights) using 600 points itself.
3. Extra person charges only Rs. 750/- per head per night.

I attended the meeting in a resort which was my soul beleif over the product as i have great reputation over your Brand. Please dont allow this kind of misleading sales practices to happen.
My welcome experience itself is completely dissatisfactory, i have decided to withdraw my membership plan and i strongly urge you to refund my Entire Money within this month.

I have proof in WhatsApp with that agent. Still he didn't respond my call. I sent mail regarding this still no response from your side. Please do necessary action ASAP and refund my amount.

Warm regards,
Tamilarasan S(Membership no: 2971101)
Contact No: [protected]
Email: [protected]@gmail.com

Dear sir/madam
myself applicant mrs deepika khatri and co applicant Dr Anurag Jain with membership ID 2972591 dated 09/03/2022 would like to cancel our membership.
membership plan-Go Zest
season -Go Zest Classic
Apartment- Go Zest Classic
we asper your company rules are submitting our request for cancellation within 15 days of joining membership and deposition of down payment. kindly process our request as soon as possible Thanks and regards

2390e67f[protected]f5edc19bf0.jpg sign anu.png
applicant- deepika khatri co applicant -Dr Anurag jain

I have club mahindra purple membership since last 2 years .My husband had purchased red, where we could never ever get a booking during grand kids holiday timings .Obviously no choice of resort was ever available. The location is always secluded places difficult for both elderly n kids.
Yet i was brain washed by rm to upgrade to purple so far i have paid nearly 5lacs for member ship n asf .Still you cant get your resort choice ever.
My husband is no more and i am retired with asf 15 k .I find my self helpless i have almost 25 nights.Si ce they never give you a booking where you want .None of my family can use it.
I just wish to get my money back.I am 70 yrs old.Written to them on 21feb still no resolution after numerous mails and no response to my mails either.But calling day n night dor asf.
Please refund my money.

I paid Rs. 3, 32000 for the white studio membership on 1st June 2015. Apart from this I have paid its Annual Subscription Fees every year.

My family and I decided to take Club Mahindra membership and we were told that we can book holidays easily on the Mahindra app. However, most of the time their resorts are fully booked.

Their resorts are also limited to specific locations. It is difficult for us to plan our holidays when we want to go somewhere where club mahindra does not have a resort.

Their food (buffet and Ala - carte) are also priced at much higher rates than any other hotels and resorts. They don't give a complimentary breakfast.

They also charge very high holiday inventory if we try to book in another season. (Much higher than what we were told while taking the membership)

Their holiday inventory expires after third year. So we are paying ASF every year for holidays not taken.

Also, one of my relatives gave much lesser amount for the same membership. It feels very unfair on the part of company to have cheated us with different membership fees.

It has been 8 months since I have raised the request of cancellation. My request was approved 6 months. However, they told me that they will refund me only Rs. 70, 527 which is way less than what I paid for membership and the ASF charges that I paid every year.

Policy adopted by Club Mahindra in making members is differential and unjust. Similarly policy by Club Mahindra in giving holidays is also unjust. For example, Membership at Pavana, Lonavala is not offered online reason for which is beyond my understanding.

I have been very patient and polite with the club Mahindra customer care executives for past 8-9 months. They have been dragging me since months and there has been no response from their Grievance Redressal emails mentioned on their website - [protected]@mahindraholidays.com, [protected]@mahindraholidays.com, [protected]@mahindraholidays.com
I have my emails in my sent history. I have been literally begging them for a response for months now.

It is my sincere desire to surrender the Membership and get a fair refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

Request your revert in this context.

Sincerely,

To add to my previous complaint, Club Mahindra blocked all my account related privileges when I told them that I will not pay the Annual Subscription Fee unless my complementary vouchers are renewed. I am unable to make changes to my existing booking for this month due to this.

Hi, My membership number is 2697539. We received complementary vouchers at the time of joining Club Mahindra. We couldn't use those in time since my wife was expecting our second child. Later we got in touch with our Club Mahindra relationship manager for the same and he kept telling us that you first use the days you already are getting as part of your membership. He can arrange complementary vouchers if we run out of day. We followed it up several times with him, but no help was provided on this issue. When we wrote to Club Mahindra they came back saying that after expiration date, those vouchers can't be redeemed. We pay several lakhs for becoming a member and in return this is what we get in the name of member experience. Club Mahindra is distributing free vouchers at petrol pump, malls, to get new members, but care the least about their existing members who continue to pay to them.

We had gone to Viviana Mall at Thane Mumbai on 6th/7th Feb and were contacted by your Person. He told us you will have to attend a Presentation for 45 Minutes and You will get a Gift Voucher for 2 Nights and 1 Voucher of Decathlon worth Rs 500.

We liked the Presentation what we were Shown but the Person who was attending was for Forcing us you have to Decide Right now. It has to be an Yes Or No. Nothing in between. I tried to Reason with him that you give us sometime of Atleast 4-5 Days. He didn't agree to it. Then I asked him for the Voucher he said you will get it by mail tomorrow. Today's 2nd March and almost 1 Month have already Passed still haven't received anything . I followed up with the Person who had sent the Message and also Followed up on Watsapp. I am totally Fed up Now.

Please Look into this matter.
Thanking you

Pratap Singh

My Number- [protected]
My mail id : [protected]@gmail.com

The ASF when we purchased was Rs 7000 In 2008 and Now close to 17000 whish is close to Rs 2500 / day . In 4000 Rs we an get a good hotel Unit in todays rate What is the point of investmnet of Lakhs, when the ASF shoots . New rules are introduced every year which was not mentioned during sale . There is only two guest bookings even if we have the paid previous days paid for. The annual fees was to be paid at theyear and now they are charging a penalty for late fees within 1 week of due . ridiculous ASF calculation

From
VIPINKUMAR.K. P

To
The Director
MAHINDRA HOLIDAYS & RESORTS INDIA LIMITED
NO 17&18 2nd FLOOR MAHINDRA TOWERS
PATULLOS ROAD
CHENNAI TN 600002 IN

Dear Sir/Madam,

I have been a member since 2017 with Membership ID 400053 (Vipinkumar K P, Member ID: 2779654, White Studio) and now and writing this based on my last holiday at Ashtamudi, Kollam, Kerala and request to Cancellation of Membership and refund the amount at the earliest.
I wish to cancel Club Mahindra Membership due to the following reasons:

a) I am Check-in at Ashtamudi on 26th February 2022, 5.00 PM with my family members as mentioned in our membership data. At that moment the Receptionist informed me that, the booking room was only permitted for 3 Adults and one child just covered the age of 12 years and that will be chargeable @ Rs.2124 for extra Bed.
But the issue is that the front office does not arrange an extra bed facility up to 10.39 PM. At 10.39 PM one of the Room boys came to my room to fix an extra bed. At this moment am just informed Reception Mr. Ashraf and I refused the extra bed at that time due to all the members starting to sleep at the available bed facility. And I was informed that I am not paying any amount for an extra bed. At the moment of Check-out, one bill was initiated to me for Rs, 2124/- and I was requested to give a discount from the front office due to the non-availability of an extra bed. But they disagree like walking customers. I Was very ashamed and I was almost in a bad mood.
b) I had taken the membership considering I can visit most resorts as per my wish and as per my children's holidays. Hence, I had upgraded from Blue Studio to White Studio by spending an extra amount. However, even in the white season membership, I find most of the resorts filled. I cannot go on holiday when my children have school days, however, I was not aware of this fact as I was misrepresented by the Club Mahindra sales representative.
c) I have paid a huge amount to Club Mahindra including ASF/EMI/One-time Amount but I do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through Make My Trip, the fee charged is too much.
d) Cost of food is exorbitant. Per person, the buffet is somewhere like Rs. 800-950 while Ala-carte is very costly. So, while most other hotels offer complimentary breakfast and reasonable meals, the cost of a meal at Club Mahindra is very high. There are almost no other options available for dining except Club Mahindra. Thus, in a day for 2 Adults + 2 Kids, one will end up spending something like Rs. 6, 500-7, 000 per day, and then they say that the cost of boarding is free with membership.
e) Different prospective members had been given expensive gifts such as TV, paid trips abroad, etc, which also was never offered to me even though I have paid more than most members in the same category.
The policy adopted by Club Mahindra in making members is differential and unjust. Similarly, policy by Club Mahindra in giving holidays is also unjust
It is my sincere desire to surrender the Membership and get a refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.
Request your revert in this context.
Sincerely,

VIPIN KUMAR.K.P
Chief Editor – Tax Kerala (Business Magazine)
Income Tax Practitioner
(VNV Tax Solutions India Pvt Ltd)
www.taxkerala.com

28.02.2021
Ernakulam

To:
[protected]@mahindraholidays.com,
vivek.[protected]@mahindraholidays.com, Anupam.[protected]@mahindraholidays.com
Sat, Feb 26 at 12:13 PM

Awaiting reply.

On Sat, Feb 19, 2022 at 6:55 PM, wrote:

Can someone confirm on email the status of my membership?

After paying membership fees for the last 14 years, I am shocked to see Vibha Tiwari's statement in her February 15, 2022 email about cancellation.

If her statement is true, I'd like to pursue legal action against Club Mahindra.

Unless you confirm me the status of my membership diligently, I shall not pay your current demand for Annual Subscription Fee.

Membership #: xxxxxx

A highly frustrated customer who advises people AGAINST joining Club Mahindra due to your unprofessional customer service.

Club Mahindra is a bunch of irresponsible and insensitive people. I regret every bit I became a member. Here's an example of how they treat their paying customers. Shame on you people!

I'm just trying confirm status of my account when one of their irresponsible staff (Vibha Tiwari) wrote in an email that my account is cancelled.

This after paying my annual membership fee every year!

[protected]@mahindraholidays.com, Sat, Feb 26 at 12:12 PM
Vaishnavi Jadhav,
How long do you want me to wait for your reply?

Ram.

On Fri, Feb 18, 2022 at 7:42 PM, [protected]@mahindraholidays.com
wrote:
Dear Mr. Urs,

Greetings from Club Mahindra!

Thank you for writing to Member Experience Management.

This is with reference to your email dated 18-Feb-2022, We acknowledge the receipt of your email and while we work on your query, please allow us some time to get back to you with a resolution.

We are delighted to assist you. Thank You for writing to us. Your service request/ticket number is: [protected]

Warm Regards,
Vaishnavi Jadhav

Member Experience Management
(On behalf of Meghana Desai, Head – Grievance Redressal)

Dear Sir

I purchased club Mahindra blue season membership on dated 28/8/2021 and paid 3 emi in advance upfront in cash amounting to Rs 57543 whose receipts are also attached with the mail but when I recieved my payment statement only Rs 33740 is credited in my account . I reported this through mail 2 months back but stil I have not recieved any update from your side and I am also in touch with one of your representative named snehal, she is also also saying we are looking up the matter from the last 1 month but no update from her side also. This is just peak of harrasment and defeated the whole purpose of buying this membership.I am paying my emi on time and already paid 7-8 installments further also but have not availed a single trip due this ongoing issue.kindly resolve the issue as soon as possible .This is my last mail as I have already waited for the last six months for your response after this I am lodging my complaint in consumer forum.

Regards

Mayank Munjal
Ph- [protected]

I am vishal kumar from jaipuri mansarovar
Today, in the seminar organized by Club Mahindra, we were invited by the company on the date[protected], which we reached with our family in the ongoing seminar at Atishmarket Neer Ganga Jamna Petrol Pump Gopal Pura Bypass Hotel Renest and by Mr. Parveen ji. We were being explained about the scheme and the holidays were being explained to us when we were being treated with humiliation and misbehavior by Parveen ji for attending one of our bussiness calls, which has hurt my family's so much insuting a lot.
And we have been insulted, in front of all the guests who had come, due to which we had to be very humiliated. Employee should be removed from the job so that the image of Club Mahindra remains intact in the future in front of the customers.
I want either Club Mahindra to take any action against this and remove that person from the job, this will spoil the image of your company and may also have to bear a lot of loss in front of the customers.
Otherwise I will have to avenge this humiliation by going to the consummary court and file my case.