Club Mahindra Holidays Complaints & Reviews

Dhawal Shah here.
Member id - 524149
I want to cancel my membership due to my health getting bad as i am a cancer patient and there has been an emergency due to which i have to pay my due bills to doctor and medical expenses.
I will submit my hospital bills and my illness reason once the mahindra holidays concerned person is ready to help me with this.
I have the reputed doctors prescription and due to my condition getting worse i dnt know how many years will i live, i am not married.
My mother and father are senior citizens.
We have home loan too.
I am sole earning member in my family.
And i am suffering from cancer please take this as a kind request and help me out.
I have spoken to Mr. Vishal Bhandari [ vashi branch], Aanand Jaiswal [ Vashi branch ].
Still if you guys cannot help me out with this then i will have to visit branch myself with all my hospital bills and doctors number.
The reason i wanted to opt for mahindra holidays is bcoz i want to travel and spend holidays with my family till i am Living.
But now it doesn't seem like that as my condition has gotten worse.
I dnt have my salivary gland.
Normal people have 2 salivary glands i have only 1.
I daily suffer from migrain.
Please help.me out as i am a 27 year old adult with responsibilities and i am in need of money as i have to take rest for some days due to my medical health.
Thanks.
Will wait for a genuine reply from your side as i have not used any of the membership and have submitted my membership start date which is from 5th May 2022 to 25 years in the above mail.

Hi Sir,
I have taken club mahindra membership on 26th April 2022.

On 30th April, I realized as a Single mother, I would not be able to plan my travel and it will be too costly to plan as per the food rates and all.

I sent an email to cancel my membership and refund my money Rs 51332 plus stop any Auto debit from my bank Account.

I have not received any acknowledgement on my request and I am scared now.

My membership Id is 2977829

Wrongly mention EMI is showing along with ASF which i have paid before two year back plz remove the EMI amount 3205 /-which we have already paid. and asper your offer ASF amount with discount of rs 1500/- which comes to 15886/- plz confirm this ASF amount to make payment immediately then i can pay you the ASF amount .

membership no is 2629119

please do the needful at your earliest
Shraddha Milind Athalye

This is with regard to the misrepresentation and fraud being done with us by Club Mahindra sales person Mr Hitesh Sharma from Club Mahindra Netaji Subhash Place, New Delhi office.

I bought the membership from Mr HiteshSharma ( Mobile [protected] and his senior Mr Deepanshu Dhawan ( Mobile [protected]) in January 2020 membership id 473744 in the name of Ameesh Aggarwal registered mobile number [protected] for which I paid 10, 000 and 24, 340 as down payment and 7 emis of 11, 309, Total of we paid 1, 13, 503, last emi was paid in September 2020. I was given several offers by Mr Hitesh Sharma which were-

1) 8000 as food voucher

2) 8000 as Amazon voucher,

2)RCI membership,

3)Complimentary 5 nights Club Mahindra India holidays,

4)7 nights RCI.

5) 7 nights regular club Mahindra nights

6) 10, 000 kalyan jeweler voucher

7) 3 nights as employee nights in India.

I have everything in written given by Mr Hitesh Sharma I paid the last EMI in September 2020, after that I stopped my emi due to lack of funds during covid lockdown.

Then I decided to start with EMI in January 2021 when things got normalize and I contacted Mr Hitesh so he gave me an offer of Maldives trip. He mentioned that there is an offer going in Club Mahindra that if we pay down payment of 1, 00, 000 we will get a 4 night trip of Maldives. So we got convinced and we paid 50, 000 and 50, 098 to him through cheque. Then afterwards he told us that he has issued new membership for which he took another mobile number and email id to register with new membership and started with new EMI plan of 25, 996 and we had paid one emi of 25, 996 in February 2021 That membership ID is 492910 in the name of Akshay Aggarwal registered mobile number [protected].

He gave us the following offers when he lured us with the following benefits :

1) Maldives trip of 4Nights including air travel

2) 1 Week RCI international / 5 Nights club Mahindra india nights.

3) 33Kpoints

4) 5 Years ASF

5) 2 Years RCI membership

6) 7 Nights regular nights for 25 years.

Also he mentioned that we will get all the benefits from earlier membership also in this membership and he told us that we don’t need to keep track of old membership anymore and if anybody calls from Club Mahindra to pay EMI for old membership then we just tell them that we don’t want to continue with old membership anymore. Also he told us that the money we paid in old membership will be refunded by club Mahindra by sending an email on memberexperience for which i mailed too. Later on we got to know that club Mahindra will not refund any money for which we had a heavy argument with Mr Hitesh Sharma. Also he didn’t mention everything for Maldives trip and we had to pay 1.5 lacs extra to Holiday vendor of Club Mahindra for Maldives trip, also for which he gave 10, 000 as compensation to us through UPI beause he knew he was at fault and misrepresented all the details.

I stopped the EMI again in March 2021 because I felt something is wrong in this membership and Mr Hitesh Sharma after the Maldives trip

Then things got worse again due to covid second waive in India.

Now in December when I asked Mr Hitesh Sharma to fulfill all the offers provided by him in both memberships and start with my EMI he stopped picking up my calls. I texted him several times also but he did not respond. This is something we call as “ Fraud” and not expected by such a big company like Club Mahindra. Mr Hitesh Sharma has misrepresented and misleaded us in all forms and he is the executive of Club Mahindra and by which Club Mahindra reputation can be spoiled.

Therefore I have decided to cancel my membership and I want the refund of all the amounts paid by me in both memberships. Failure to do so by club Mahindra I will have to take necessary legal action in consumer forum for which I am reluctant to do so.

It would be highly appreciated if you refund all my money paid back to me and resolve my issue at the earliest, It has been 2 years we are being fooled. I don’t wish to spoil the image of Club Mahindra through social media and media partners and take any action against Club Mahindra and Mr Hitesh for frauding a Customer continuously for 2 years.I have all the recordings and necessary documents he provided to me that lured us taking this membership through Fake Promises.

Total amount paid by us :
Membership ID –473744 = 10, 000 + 24, 340 + 7 emi of 11, 309 = Total 1, 13, 503
Membership ID 492910 = 50, 000 + 50, 098 + 1 emiof 25996 = 1, 26, 094
Total amount paid in both memberships = 1, 13, 503 + 1, 26, 094 = 2, 39, 597

After a lot of my mails and calls in club mahindra they came to my place in february in which i have recorded their audio and video through CCTV and aGAIN THEY PROMISED THAT THEY WILL FULLFILL ALL THE OFFERS NOW TILL MARCH 15.

It has been almost 3 months they dissapeared again.
I thought I will resolve the matter with them after so much happened with me. They have tested our patience and its a peak time that i will have to take several actions. I will report to media as well if they do not refund my money.

We are waiting for a immediate action and refund of amount paid by us

Dear Sir/Madam
I have requested the CMH to send me the estimate that how much money I will get refunded if I go for cancellation of my bliss membership. After a lot of effort and stress, I have been informed that I will just get INR 23556/- as refund, I am really humiliated by grievance redressal system of the company and since the last 3 years I have faced lot of stress due to vague replies and non cooperative attitude of the company and it seems that this business is trapping the people. Because they bind member in one sided agreement which is in favour of company only not in favour of its member, this club is not friendly with its member and officials/representative doesn't treat members as member. In my view terms and conditions framed by company are not approved and monitored by any govt regulatory authority to safe guard the interest of consumers. I have come to know that only INR 23556/- will be refunded if I cancel the membership.In just 3 years of my membrship I have paid more than 2 Lakhs INR to the company and just used resort only for 3 nights only once. This is really very strange that my investemt of more than 2 Lakhs has now just reduced to only INR 23556/- and many times I have undergone stress in my age of fifties. Kindly help me out to get my hard money refunded. I can't deal with company more bacuase there is no grievance redressal and no customer support, even they are completely neglegent towards its member, still my 7 years of membetship pending and only one time I have visited there resort, if I estimate 9 years of my investment is with the company, this type of big loss of value of money is really serious thing, and not in favour of consumer. I also request to study the agreement whether it is in favour of members/consumers or not. I will be highly obliged if you understand the situation and get me rid of this some sort of trapping membership/semi networking type plan. Really there is no one in the company to take the ownership to resolve the issue, I have tried thier all levels of grievance redressal channels. I have lost the trust on the system in company due to series of negligence in part of company. Kindly do the needful and save me and my hard earned money.
Warm Regards
Paramjeet Singh
ID 2856511
[protected]@yahoo.com

Dear Sir/Madam
I have requested the CMH to send me the estimate that how much money I will get refunded if I go for cancellation of my bliss membership. I am really humiliated by grievance redressal system of the company and since the last 3 years I have faced lot of stress due to vague replies and non cooperative attitude of the company and it seems that this business is trapping the people. Because they bind member in one sided agreement which is in favour of company only not in favour of its member, this club is not friendly with its member and officials/representative doesn't treat members as member. In my view terms and conditions framed by company are not approved and monitored by any govt regulatory authority to safe guard the interest of consumers. I have come to know that only INR 23556/- will be refunded if I cancel the membership.In just 3 years of my membrship I have paid more than 2 Lakhs INR to the company and just used resort only for 3 nights only once. This is really very strange that my investemt of more than 2 Lakhs has now just reduced to only INR 23556/- and many times I have undergone stress in my age of fifties. Kindly help me out to get my hard money refunded. I can't deal with company more bacuase there is no grievance redressal and no customer support, even they are completely neglegent towards its member, still my 7 years of membetship pending and only one time I have visited there resort, if I estimate 9 years of my investment is with the company, this type of big loss of value of money is really serious thing, and not in favour of consumer. I also request to study the agreement whether it is in favour of members/consumers or not. I will be highly obliged if you understand the situation and get me rid of this some sort of trapping membership/semi networking type business. Really there is no one in the company to take the ownership to resolve the issue, I have tried thier all levels of grievance redressal channels. I have lost the trust on the system in company due to series of negligence in part of company. Kindly do the needful and save me and my hard earned money
Warm Regards
Paramjeet Singh
ID 2856511
[protected]@yahoo.com

Dear Sir/Madam
I have requested the CMH to send me the estimate that how much money I will get refunded if I go for cancellation of my bliss membership. I am really humiliated by grievance redressal system of the company and since the last 3 years I have faced lot of stress due to vague replies and non cooperative attitude of the company and it seems that this business is trapping the people. Because they bind member in one sided agreement which is in favour of company only not in favour of its member, this club is not friendly with its member and officials/representative doen't treat members as member. In my view terms and conditions framed by company are not approved and monitored by any govt regulatory authority to safe guard the interest of consumers. I have come to kmow that only INR 23556/- will be refunded.In just 3 years of my membrship I have paid more than 2 Lakhs INR to the company and just used resort only for 3 nights only once. This is really very strange that my investemt of more than 2 Lakhs has now just reduced to only INR 23556/- and many times I have undergone stress in my age of fifties. Kindly help me out to get my hard money refunded in justified way, I can't deal with company more bacuase there is no grievance redressal and no customer support, even they are completely neglegent towards its member, still my 7 years of membetship pending and only one time I have visited there resort, if I estimate 9 years of my investment is with the company, this type of big loss of value of money is really serious thing, and not in favour of consumer. I also request to study the agreement whether it is in favour of members or not. I will be highly obliged if you understand the situation and get me rid dome sort of this trapping membership.
Warm Regards
Paramjeet Singh
ID 2856511
[protected]@yahoo.com

Hello,

I have got call from Club Mahindra employee, and he told me i have won a free gift voucher for free stay at any of the club mahindra resorts for 2Nights and 3 Days. But fot getting it i have to present in a seminar for 45 mins with my wife and take away the voucher.

i gone there with my wife for like 1 hour and for their seminar where they were trying to sell me the membership. And they told that i will get this voucher within 24 to 48 hours in my email.

The person from Club mahindra lied me saying that they will give that voucher, They were trying to convince me falls in their scheme.

But after 48 hours i did not got the voucher on my email. So i have called that person who invited me Named Akash. He given his senior's number named Mohshin, Mohshin gave number of another person named Nishit.

They called me and gave foolish excuses that you cannot get voucher and stop responding on phone and my messages.

Like this they gave one another number and harassed and humiliated me for their gift voucher.

I have spent my time and gave taxi charges to reach at their place.

Please guide me to how can i take strict action against them

I am not satisfied with my membership of Club Mahindra for the following reasons.

1) I had booked resorts in 2020, however owing to the pandemic had to cancel. I was told that the 2-3 days that would be beyond the maximum 21 days in August (when my yearly 7 days get added) would be added back.

2) the next year was also a pandemic owing to which i could not travel. I was told that the full 7 days will not lapse and will be added. I did see my total pending holidays as 28 a few months ago, and now they are back to 7.

3) I have tried since the last year to book a holiday. I have just lost my father to COVID last year, and hence I have to travel with my mother and help for my children. Hence I either need a 2 BR or 2x 1BR. However I am not allowed to book the same owing to limitations of my Red-studio membership. In fact I am desperately trying to arrange for a holiday this May, and despite the fact that I have to contend with being wait listed, CLUB MAHINDRA'S POLICY DOES NOT ALLOW ME TO BOOK WHAT I WANT TO BOOK. I have enough days to spend and I don't mind spending those days, but its just extremely frustrating to check a dozen resorts, see something available and then to be told, sorry you are not eligible to book even though there are rooms available and I have inventory available!!

Owing to the above reasons, I would like to cancel my membership of club mahindra. Kindly let me know your cancellation policy and how much refund will I get.

I am not satisfied with my membership of Club Mahindra for the following reasons. .

1) I had booked resorts in 2020, however owing to the pandemic had to cancel. I was told that the 2-3 days that would be beyond the maximum 21 days in August (when my yearly 7 days get added) would be added back.

2) the next year was also a pandemic owing to which i could not travel. I was told that the full 7 days will not lapse and will be added. I did see my total pending holidays as 28 a few months ago, and now they are back to 7.

3) I have tried since the last year to book a holiday. I have just lost my father to COVID last year, and hence I have to travel with my mother and help for my children. Hence I either need a 2 BR or 2x 1BR. However I am not allowed to book the same owing to limitations of my Red-studio membership. In fact I am desperately trying to arrange for a holiday this May, and despite the fact that I have to contend with being wait listed, CLUB MAHINDRA'S POLICY DOES NOT ALLOW ME TO BOOK WHAT I WANT TO BOOK. I have enough days to spend and I don't mind spending those days, but its just extremely frustrating to check a dozen resorts, see something available and then to be told, sorry you are not eligible to book even though there are rooms available and I have inventory available!! Not even studio apartments are allowed to be booked even though available.

It’s always been a frustrating experience.

Owing to the above reasons, I would like to cancel my membership of club mahindra. Kindly let me know your cancellation policy and how much refund will I get.

I myself namrata chaudhary.i have purchased club Mahindra white session membership on 2 feb and paid amount of 43800 through online.i was interested because of Mahindra group.
As per as discussed with sales team I have mention that I am pregnant and due to COVID vacation isn't so good option but sales team told me that we can cancle my membership anything and got full refund if i used 7 night pakage the amound near about 19000 diducted and rest will be refunded no charge is to be taken on this.i asked for written document then he told me that club Mahindra will sent with welcome kit.
Fake promises, hide all facts, term and condition, lied about cancellation term by your sales team specially mr rajendra Dixit and Vaibhav Panday.
When I quary about my kit and tracked online it is already delivered but I didn't get it.i asked for courier partner then he delivered my kit 4 days later .the kit is collected by my sister and that time he took some photos.
I got one welcome latter with one more paper and no documents are found inside it.i complaint courier partner and club Mahindra but no one take it seriously.when I asked sales person for all documents with cancellation rule he didn't send anything just said he will book wonderful holiday for us.He never ever answered my question regard cancellation just said we will cancle when we want .

Due to this irresponsible behaviour, incomplete information, documents we decide to cancle our membership.
After sent a mail on 16 mar to your team revert that pls reconsider our decision if not club Mahindra will refund our amount with in 90 days.
Till today I have talked lots of person from your team and they told me different different things ans asked one question why we decided to cancle and it's enough that day when they told me that u have to discuss with my family.they didn't said as the time of membership.
During online process with signature I asked to read all term and condition but they said process time is very less so make it fast .they didn't give time to read anything, no written document just 2 handwritten pages where no cancellation term are mention.

I am working women and I worked hard for this job.i can't waist my single penny .
So I request you to please see this issue and refund my amount

Please find attached file

1-all comunication by mail where mention 90days of refund
2- all mail from 2 feb where no cancellation policy term and condition mention
3- all hend written paper used by sales person
4- copy of star health cancellation term maild as the time to policy registration
6- recipt of payment
7- all documents related courier fraud
8-cancelation term and condition mail which I got last week.

I will be graceful
Thanks & regards
Namrata chaudhary

We take membership 4 days back on 20, 4, 2022 now we are not satisfied with the membership want to terminate the membership

I am a member since last 6 years but have not gone for a single trip as i could not book a trip wth the kind of poor booking methods( only one trip to Gangtok by my relative with the help of one agent/employee of CM last year). Whenever you try, it is no vacancy. Tried 2 monts back, it said book 15 days before. On 15 days prior trial, no vacancy. Then how can you book ?
Recently i tried for co-applicant for Gangtok and not being successful tried for Shimla which again showed no vacancy. Very strange and even the agent could not be successful. I am going to 'Make my Trip' as we have availed earlier with success. Then why to continue with Club Mahindra which can not satisfy to my requirements and appears to be indulged in malpractice in booking and blocking rooms for non members to gain exorbitant gains.
So i want to withdraw...
Jogendra nath Biswal

Sir I want to cancel my club membership
Humble request to return my amount
This is not responsible your teem members
Lots of time I'll call and message s but they don't answer.
2971282 my club membership I'd is their
Pls return my amount

Dear Sir /Madam,

I would like to cancel my Club Mahindra GoZest Membership 2975301 which was taken on 1st April 2022.
The first holiday experience with the membership has been so bad that I am regretting my decision.
The CB Sales Representatives promises are fake and you can never get hold of them once the Membership is taken.

I took go zest membership for 3 years for 175000 out of which i paid 87500 as down payment and rest in EMIs.
the executives are totally fraud persons working in the company and seems like only working for sales targets.
i took the membership in December 2021 for my holidays in February 2022
they promised RCI week in dubai and after all the confirmations i paid for the membership.
but they never booked my hotel for the trip i planned.
my flights etc were already booked and i kept calling the club mahindra executives every day for the hotel bookings, which they never did...every time they keep on giving excuses or giving you false hopes that the booking will be done on time.
at last i had to book hotel on my own and the membership proved to be a failure.
now i asked the executives about cancellation and refund, again this guy named Krishan sharma from Jaipur office.
he keep telling me lies that he is is official conversation from corporate office about my refund and he told me that i will get full refund soon.
but it never happened and he wasted a lot of time by giv.ing me new dates every time when i asked for refund.

I emailed member experience team several times but useless people are put on the job for just misleading the customers.

I am under process of legal action against the company and the executives involved named as below

Krishan sharma
[protected]
[protected]
yashpal sharma
[protected]

Club Mahindra Sales person Ankit Saxena from Delhi office [protected] had done big fraud with us when he sold us the holiday package by giving us all wrong information to us at 10 PM in the night to sign documents of just acceptance as a member and nothing related to its terms & conditions.

He just made us digitally sign without showing us all the other pages, and he took our digital signature only on the page that he showed to us, of this document. There was no hard copy given to us & no soft copy of the same in the email until we asked for it in the month of April 2022.

This document does not have Company Stamp and is not on the letter head of Club Mahindra. This document has been forged after our signatures were taken by ANKIT SAXENA and we were not aware of what was written in it.
In this document, all the information was being feeded wrongly, which we were not aware o[censored]ntil we got this document on email in the month of April 2022 when we fought and asked for it.

Firstly, we never used a Credit Card for down payment but the document mentions Credit Card, we had used a Debit Card.
Secondly, the amount of down payment is mentioned as 48888 whereas we had paid 74000 in one go to Ankit Saxena from our Debit Card.
At the time of selling the package, he told us that I am putting your card on EMI plan as a formality only and you withdraw your card details before your EMI is due in April 2022.
And also that we can enjoy 7+7 nights of Club Mahindra & RCI with this down payment. He never told us that if we do not pay the EMI in April 2022, we will not be able to book any holiday and all our nights would lapse.
In the package, he promised us 7 Club Mahindra nights & 7 RCI nights valid untill November 2022 on a one-time down payment of 74000 rs.
He had registered our card details on the CM website for all EMI payments and told us that this is just a formality and if you dont want to continue membership, you can remove your card anytime.
He also promised that we will receive 14000 as cash back within 14 days from Club Mahindra, but we had to really struggle & fight with CM to get that money after 2 months of membership.
He had lied to us about this amount also as 14000 but the amount that we had to get as cash back was Rs. 21000.

When we called up RCI after 4 months of taking this membership, to make our holiday bookings, they told us that they don't have any information about us as Club Mahindra members.
We again had to fight with Club Mahindra because they had not sent out details to RCI because of which they denied our bookings.

Now when RCI received our details after 4 months of taking CM membership, none of our chosen locations had booking availability for the next 1 year and they also told us that our membership does not allow us to book all locations and we are not eligible for all location holidays.
When we approached the CM about this issue, they said that we don't take responsibility between RCI & Customer. They have to deal directly, the why do you guys advertise boldly about International holidays in all locations through RCI. This is mis-advertising and FRAUD.
After fighting between Club Mahindra and RCI for 1 month completely, Club Mahindra completely denied taking any responsibility of this issue.
We then approached the Sales Rep Ankit Saxena and he continued to pass time on this issue for another 15 days.
After 15 more days, he told us that now you cannot use any holidays because we have become overdue in our EMI payment to Club Mahindra.

So now we have paid CM money and all of it has gone waste and Ankit Saxena CME ID 32766 has threatened and misbehaved with us that 'we can do whatever we want but nothing can be done now'.
WE ARE GOING TO FILE AN FIR AGAINST CLUB MAHINDRA & ANKIT SAXENA ON PRIORITY BASIS WITH VARIOUS CHARGES OF FRAUD, FORGERY, CHEATING AND WILL ENSURE THAT WE GET OUR MONEY REFUNDED!

No single response even after 8 reminders by these Level 1 and level 2. Club Mahindra Grievance redressal Officers
[protected]@mahindraholidays.com and
[protected]@mahindraholidays.com

Club Mahindra Sales person Ankit Saxena from Delhi office [protected] sold us the holiday package by giving us all wrong information and pressurizing us at 9 PM in the night to sign documents related to its terms & conditions.

It was a 15 page document which cannot be read in 5 mins. So we signed it in hurry. There was no soft copy of it on email untill we asked for it!

In the package, he promised us 7 Club Mahindra nights & 7 RCI nights valid untill November 2022 on a down payment of 74000 rs.
He had registered our card details on CM website for all EMI payments and told us that this is just a formality and if you dont want to continue membership, you can remove your card anytime.
He also promised that we will receive 14000 as cash back within 14 days from Club Mahindra, but we had to really struggle & fight with CM to get that money after 2 months of membership.

When we called up RCI after 4 months of taking this membership, to make our holiday bookings, they told us that they dont have any information about us as Club Mahindra members.
We again had to fight with Club Mahindra because they had not sent out details to RCI because of which they denied our bookings.

Now when RCI received our details, none of our chosen locations had booking availability for the next 1 year and they also told us that our membership does not allows us to book all locations and we are not eligible for all location holidays.
When we approached CM about this issue, they said that we dont take responsibility between RCI & Customer. They have to deal directly.
After fighting between Club Mahindra and RCI for 1 month completely, Club Mahindra completely denied taking any responsibility of this issue.
We then approached the Sales Rep Ankit Saxena and he continued to pass time on this issue for another 15 days.
After 15 more days, he told us that now you cannot use any holidays because we have become overdue in our EMI payment to Club Mahindra.

So now we have paid them money and all of it has gone waste and he has threatened us that 'we can do whatever we want but nothing can be done now'.

Dear concerned

It is to inform you that i have attended Seminar of your Company held at Radison, Ludhiana on 19.03.20222, where Mr. Rajinder and Mr. Varun Bhasin attended us. Both of your employee has made us false and bogus commitments in the context of Complementary vouchers Booking, False/Bogus commitments for booking on Membership ID, Period of Withdrawal of membership, Terms of payments etc. and they both have forced us to get the Gozest membership even i was not interested for it.
As the whole dealing was on false/bogus commitments and nothing was written, therefore, i want my membership cancel with immediate effect and refund my 100% money with Interest as on date, as i have not availed any services of your company.

please refund my entire money taken from me fraudulently . i shall be thankful to you.

regards

Pankaj Behl
[protected]