Club Mahindra Holidays Complaints & Reviews

Club Mahindra Sales person Ankit Saxena from Delhi office [protected] had done big fraud with us when he sold us the holiday package by giving us all wrong information to us at 10 PM in the night to sign documents of just acceptance as a member and nothing related to its terms & conditions.

He just made us digitally sign without showing us all the other pages, and he took our digital signature only on the page that he showed to us, of this document. There was no hard copy given to us & no soft copy of the same in the email until we asked for it in the month of April 2022.

This document does not have Company Stamp and is not on the letter head of Club Mahindra. This document has been forged after our signatures were taken by ANKIT SAXENA and we were not aware of what was written in it.
In this document, all the information was being feeded wrongly, which we were not aware o[censored]ntil we got this document on email in the month of April 2022 when we fought and asked for it.

Firstly, we never used a Credit Card for down payment but the document mentions Credit Card, we had used a Debit Card.
Secondly, the amount of down payment is mentioned as 48888 whereas we had paid 74000 in one go to Ankit Saxena from our Debit Card.
At the time of selling the package, he told us that I am putting your card on EMI plan as a formality only and you withdraw your card details before your EMI is due in April 2022.
And also that we can enjoy 7+7 nights of Club Mahindra & RCI with this down payment. He never told us that if we do not pay the EMI in April 2022, we will not be able to book any holiday and all our nights would lapse.
In the package, he promised us 7 Club Mahindra nights & 7 RCI nights valid untill November 2022 on a one-time down payment of 74000 rs.
He had registered our card details on the CM website for all EMI payments and told us that this is just a formality and if you dont want to continue membership, you can remove your card anytime.
He also promised that we will receive 14000 as cash back within 14 days from Club Mahindra, but we had to really struggle & fight with CM to get that money after 2 months of membership.
He had lied to us about this amount also as 14000 but the amount that we had to get as cash back was Rs. 21000.

When we called up RCI after 4 months of taking this membership, to make our holiday bookings, they told us that they don't have any information about us as Club Mahindra members.
We again had to fight with Club Mahindra because they had not sent out details to RCI because of which they denied our bookings.

Now when RCI received our details after 4 months of taking CM membership, none of our chosen locations had booking availability for the next 1 year and they also told us that our membership does not allow us to book all locations and we are not eligible for all location holidays.
When we approached the CM about this issue, they said that we don't take responsibility between RCI & Customer. They have to deal directly, the why do you guys advertise boldly about International holidays in all locations through RCI. This is mis-advertising and FRAUD.
After fighting between Club Mahindra and RCI for 1 month completely, Club Mahindra completely denied taking any responsibility of this issue.
We then approached the Sales Rep Ankit Saxena and he continued to pass time on this issue for another 15 days.
After 15 more days, he told us that now you cannot use any holidays because we have become overdue in our EMI payment to Club Mahindra.

So now we have paid CM money and all of it has gone waste and Ankit Saxena CME ID 32766 has threatened and misbehaved with us that 'we can do whatever we want but nothing can be done now'.
WE ARE GOING TO FILE AN FIR AGAINST CLUB MAHINDRA & ANKIT SAXENA ON PRIORITY BASIS WITH VARIOUS CHARGES OF FRAUD, FORGERY, CHEATING AND WILL ENSURE THAT WE GET OUR MONEY REFUNDED!

No single response even after 8 reminders by these Level 1 and level 2. Club Mahindra Grievance redressal Officers
[protected]@mahindraholidays.com and
[protected]@mahindraholidays.com

Club Mahindra Sales person Ankit Saxena from Delhi office [protected] sold us the holiday package by giving us all wrong information and pressurizing us at 9 PM in the night to sign documents related to its terms & conditions.

It was a 15 page document which cannot be read in 5 mins. So we signed it in hurry. There was no soft copy of it on email untill we asked for it!

In the package, he promised us 7 Club Mahindra nights & 7 RCI nights valid untill November 2022 on a down payment of 74000 rs.
He had registered our card details on CM website for all EMI payments and told us that this is just a formality and if you dont want to continue membership, you can remove your card anytime.
He also promised that we will receive 14000 as cash back within 14 days from Club Mahindra, but we had to really struggle & fight with CM to get that money after 2 months of membership.

When we called up RCI after 4 months of taking this membership, to make our holiday bookings, they told us that they dont have any information about us as Club Mahindra members.
We again had to fight with Club Mahindra because they had not sent out details to RCI because of which they denied our bookings.

Now when RCI received our details, none of our chosen locations had booking availability for the next 1 year and they also told us that our membership does not allows us to book all locations and we are not eligible for all location holidays.
When we approached CM about this issue, they said that we dont take responsibility between RCI & Customer. They have to deal directly.
After fighting between Club Mahindra and RCI for 1 month completely, Club Mahindra completely denied taking any responsibility of this issue.
We then approached the Sales Rep Ankit Saxena and he continued to pass time on this issue for another 15 days.
After 15 more days, he told us that now you cannot use any holidays because we have become overdue in our EMI payment to Club Mahindra.

So now we have paid them money and all of it has gone waste and he has threatened us that 'we can do whatever we want but nothing can be done now'.

Dear concerned

It is to inform you that i have attended Seminar of your Company held at Radison, Ludhiana on 19.03.20222, where Mr. Rajinder and Mr. Varun Bhasin attended us. Both of your employee has made us false and bogus commitments in the context of Complementary vouchers Booking, False/Bogus commitments for booking on Membership ID, Period of Withdrawal of membership, Terms of payments etc. and they both have forced us to get the Gozest membership even i was not interested for it.
As the whole dealing was on false/bogus commitments and nothing was written, therefore, i want my membership cancel with immediate effect and refund my 100% money with Interest as on date, as i have not availed any services of your company.

please refund my entire money taken from me fraudulently . i shall be thankful to you.

regards

Pankaj Behl
[protected]

I have taken the membership of club mahindra with my name NILESHKUMAR MADANLAL JAIN
Through Creditcard emi
due to financial crises i will unable to pay the rest payment
i tried to contact to the representative for same but they are not ready to terminate saying it will effect my courire and it will effect on my rider it will get debit on my incentives etc

the membership no is 2976831

please help me out

I have taken club membership no 2976831 blue studio as on 15 april 2022
on emi basis but due to sudden fiancial crises i could not manage the after emi's so i wish to terminate it but members are not ready to do it

ID2228479 D.K.kohli
24 EMI canceled but we are at all informed about this any time.
Pl refund our deposit or continue membership we are ready to pay in tire amount .or refund with interest and damages iiii

I have opted for 3 years club mahindra membership. Sales representive told me that booking will be hassle free and resorts would be available except in Goa during new year only. He also promised to give extra nights to make total of 35nights but after the membership he told that membership will be active after half of the month. Even after that there were no availability of rooms shown, even for next 2-3 months. On the top of it relationship manager didn’t give enough nights that can initiate the booking. After chasing him n number of times he still didn’t resolve the problem. Customer care takes more that one week to understand the problem and giving their scripted replies.
Honestly if One has to waste their money then they can opt for their membership trap.
I have screenshot of their relationship manager not giving any help/resolution to any such problem. Literally Shame on you guys.
I have not used a single night and still they are hoarding my money

I got cheated recently by a Club Mahindra agent. He asked me to pay Rs. 35, 427/- in regards to getting Club Mahindra membership. This was done in Derik Hyundai Showroom by a Club Mahindra agent named Mr. Mamallan. Once the payment is through, I was told that I will get everything in the app within next 3 working days. It's been more than 30 days now, and I got 0.0 days of booking in my mobile app. My membership ID is, 2973482.

Now, interestingly, the agent is not picking phone and not responding to my messages. I understand that I got cheated. I would like to get my membership cancelled and get refund for the amount I have paid. I have sent multiple emails to member experience in Club Mahindra. Attaching ticket numbers I got back for your reference.

Ticket number: [protected]
Ticket number: [protected]

Still, there's nothing on my cancellation yet. Will I ever get my money back? Or is this kind of cheating continues everywhere?

Thanks!

We have taken club mahindra membership for 25 years on the basis of MAHINDRA Brand. What we observed in the past few years is that reservations to rooms are very difficult tasks. We can clearly correlate our pain with the IRCTC or INDIAN RAIL reservation system. Whenever we plan for holidays, rooms are not available, while doing some research we found that Mahindra sells rooms to outsiders too.

We took this membership for...

Dear Team, i am raising this complaint against my refund request to club Mahindra, while getting sign up they told that it will be refunded full amount in 10 days if not agreed to join, later they told 30 days and now told 90 days even their staff they are not responding to any of my emails calls or anything need urgent help

Hello,

I would like to cancel my club mahindra membership and honestly feel that I deserve some amount of a refund or need to get compensated for the CHEATING..

Here are my reasons -

1) After paying heavy membership fees and ASF fees, NEVER do I ever get rooms on the dates that we want to travel

2) The prices at the property for meals is INFLATED to a point where its shameless

3) ASF keeps increasing and is hitting the roof. Firstly the salesperson had never informed me that ASF was to be increased every year. Yet I stuck on for so many years hoping their service would get better. But it's HORRIBLE.. Almost 18, 000 rupees a year which can never be used cause they never have rooms available, and when they do have rooms available - which is very rare - the prices of every service they provide is hitting the roof..

Totally disappointed with my decision of going ahead and taking this membership. and even more so disappointed in the company.

We are 4 to 5 families wanting to cancel our membership for the above reasons

Hi Sir,

We requested for cancellation on 2nd Oct 2021 by email to club Mahindra once we realized we won't be able to use the useless product at any point in time. We didn't accept the product when the Club Mahindra team called us for validation and told us the limitations and seasonal restrictions/limitations of the product. So we didn't accept the product and we raised the ticket. But this ticket was closed by the Sales guy Rafeeq without our knowledge. We are surprised how he could close the ticket before solving the issue.

The seasonal restrictions were hidden by Club Mahindra sales guys (Mr.Rafeeq and Mr.Shanmugam from the Chennai office). Upon our email complaint and cancellation request on 2nd Oct 2021, Club Mahindra sales guy Rafeeq visited us on 18th Oct 2021 and apologized for hiding the seasonal restrictions applicable to the useless product he sold.

We have recorded the voice message where the club Mahindra sales guy apologized and said he will process the refund within 15 days.

We knew that one day we end up with today's situation. So we recorded the whole discussion purposely. The same was shared with your Chennai office with Mr.Nikil, Ms.Kiruba, and Mr.Subbu. Mr.Subbu said these two sales guys had been warned with a warning letter. Not sure whether this is true and we don't bother as well. I'm not sure this recorded voice message has been shared with top management or relevant personnel. I doubt so.

Whatever Club Mahindra sales guy wrote in the paper and emails, we have that copy too.

Club Mahindra Chennai office was telling us they have to deduct from Rafeeq and Shanmugam's salary to pay our refund since these robbers are the culprits for the whole issue.

What we paid was 2, 21, 000 for each membership. We have two memberships in total. We paid full in one shot to EMI interest and we are stupid.

I would say the sales guys doing daylight robbery and just focusing on monthly targets. Club Mahindra knew it. Please do not tell me we are the only one seeking cancellation and all other customers are happy. When we registered at the Chennai office security entrance, we noticed in the register book that most of the customers visit the Chennai office for cancellation purposes.

Now I realized sending emails to Mohit Sharma and Magana is also useless. I found these two people's emails from Grievance Redressal copy. But it is proven this Grievance Redressal is also useless.

We received our membership confirmation, username, and password on 1st Oct 2021. Our communication started with a cancellation request dated 2nd Oct 2021. Between 2-Oct-2021 to 10-Jan-22, no updates from your member experience team, Chennai branch members even though we met them & no action was taken by them till now.

We have raised the request to cancel our membership on 02 Oct 2021 the next day our membership confirmation and welcome letter, username, and password. However, we were told that we raised the complaint on the 11th day, and the day according to their policy they will not give me any refund after the 10th day. Should Club Mahindra calculate the days of complaint from the day we receive our membership confirmation, username, and password or calculate from the day we made our payment which was done on 19th Sep 2021.

The moment we received the username, and password, we immediately logged in and found this product is useless and cant be used in any situation and we also realized we got cheated by sales guys.

The Club Mahindra Chennai office staff we met includes Mr.Nikil, Ms.Kiruba, and Mr.Subbu…However no use as of now. Ms.Kiruba said she and her boss Mr.Raghavendra are handling our case. But no reply to our email and no answer to our calls and messages. Damn poor customer response.

It is our sincere desire to surrender the Membership and get a refund in this respect. We also desire to resolve the matter amicably failing which we may decide our future course of action including legal recourse against the Company in an appropriate forum with all the pieces of evidence we have in our hands.

Request your revert in this context.

Regards
Member Id - 2956021 & 2956115

I sir manikandan from salem
i purchased club mahindra seeason membership on 21/7/2021, on that day salesman mr.parthiban commited 3 years package for the amount of RS 24157 hereafter dont want to pay any amount or any EMI, but now we recive calls and messages from custmer care daily pls pay ur emi overdues and not yet book any room from my side.

name: s.manikandan.
m.id: 2951166
mobile:[protected]

I have the club Mahindra membership. Details as below:

Membership id 73384

We had a 1BR in the Red Season. We were given a lucrative offer to upgrade to a purple season in Oct 2020
Attached with this email is the whatsapp image which shows what was offered to us by your representative Kishan Patil.
We made a payment of the required amount for the upgrade.
The offer clearly states I am allowed to book multiple apts.

Now while I try to book 2 studio apts in the Red season I am told I am not entitled to since I own 1 studio.

Request you to refund the upgrade amount and move me back to 1 BR in the red or allow me to book 2 studios in the red season.
If you see our travel history, we have more or less always booked 2 studios since we travel with our parents.

Dear Club Mahindra team,

This is with reference to the pathetic customer experience I have received from Club Mahindra team. I am referring to my booking done in Dec 2021. Booking reference number 5673230.

I reached Veeksar, The Fern, Kolhapur on 12th Dec 2021 after driving all the way from Pune along with my wife and children. I was informed at the reception that my booking was not reflected in their system. I was surprised to hear this. After some heated exchange, I got a call from Mr. Rajesh Dalvi of Club Mahindra that the error was from their side and not the partner hotel. He mentioned that it was a technical fault and apologized for the inconvenience. I was left stranded and had to find alternative option to stay late that night. This was a frustrating situation for me. Being wedding season all hotels were booked and it took me considerable time to find another hotel. This one had only one room available that he said he would reserve if I reached his place in 30 mins.

Later, I called Rajesh Dalvi to check on how does Club Mahindra intend to compensate me for the time lost and the money spent on another hotel booking. He had no answer for the same but told me that I would get back the days credited and the booking money back.

It's been more than 3 months and several calls to your call center as well as Rajesh Dalvi. I am only getting futile commitment but no action to refund/recredit my money and days. Of late, Rajesh has stopped picking up my calls too.

I am holding back from raising this issue in social media or taking legal recourse with the hope that my mail gets the required attention.Please escalate this issue to the right authority and compensate me for my time, peace of mind and money. Looking forward for a quick closure.

Best regards,
Sanjay Khorate
Mobile-[protected]

Recently i booked club mahindra Jim corbett for 26th and 27th april and club mahindra naukuchiyatal for 28 and 29th april. But my booking has been waitlisted. Even after paying more than 4 lakhs for red membership member never gets confirmed booking even after doing booking 1 month prior. I have been regularly paying asf, infact in some years i have paid advance asf.. since .mostly the holiday is alwayswaitlisted now i wish to cancel my membership and want refund of my membership fees paid. Even outside guest gets co firm booking in club mahindra even though they are not member and also they get complimentary breakfast which is not offered to member. worst worst and never expected such service from club mahindra. Monthly asf and around more than 4 lakhs for membership but still they cant give us confirm booking

Where I can find format ???

I regret to inform that the Club Mahindra Transaction Portal is substandard and slow.
The process is ridiculous and not customer friendly.
After SPENDING 6 HRS and completing the online process through substandard Club Mahindra Transaction Portal, only a message was received in the phone and no information on Membership ID . After paying the money and recording bank details for EMI too, the Club Mahindra company did not provide the Membership ID, instead " happy family referral program" link was sent asking us to recommend friends . It is very cheap on Club Mahindra company to do this without providing Membership ID, that which is important.
I regret to have got involved in this tricky trap by the Club Mahindra team.

I am trying to book for a holiday and not able to do it through website app and customercare email and resort front office
No one is helping for the past 1 week.