Club Mahindra Holidays Complaints & Reviews

My membership ID is 2976813, i took the membership on 16-Apr-2022 (i paid initial amount + 3 months EMI). On 19th April-2022 i sent mail asking to cancel my membership. On 22-Apr-2022 i got confirmation that my membership is cancelled. Till now my refund is not processed. So many times i have called customer care & chennai branch office, no one is giving proper reply.

Sir,
Me and my friend Nikhil Giri visited Manali. On 15th May 2022 we met your sales person Mr. Ankit at Manali who convinced us for taking 5 years membership of “Holiday package”. He also told that 15th May 2022 was anniversary of company and the offer was valid only for that day.
My friend Nikhil was interested in taking the membership but did not have his debit card for payment. Mr. Ankit asked me to give my debit card and said Re 1/- will be debited and then EMI will be transferred to Nikhil’s debit card when he will give details to Mr. Ankit who issued receipt no. GHC101221 dated[protected]
Nikhil provided his debit card details to Mr. Ankit but till today the EMI has not been transferred to his account. When I spoke to Customer care number [protected] of your company they said the EMI is still booked on my account.
Now Mr. Ankit is neither attending my calls nor calling me back. He is not even replying to Whatsapp messages.
Hence it is requested to kindly transfer the EMI to Nikhil’s debit card, details of which are provided to Mr. Ankit already.

I have become a member in Club Mahindra Holidays in August 2021. I have been offered the below benefits in the time of membership.

As we discussed please find the below points by reference
1.You will receive 8000 worth of amazon voucher with in 45 to 60 days .

2. Again You will receive 5000 worth of amazon Voucher with in 75 to 90 days .

3. Apart from the above amazon vouchers you will get 4 nights and 5 days for first and second year of membership apart from your regular 7Nights and 8days .

4.The annual fees will be (ASF) waiver for this membership .

5.The clubMselect card also given complementary for this membership.

Now I couldn't reach the executive Vignesh[protected]. I couldn't reach any of the executives.

I am trying to book the rooms in the Booking Site, even its not able to book rooms.

No one is responding from Club Mahindra

I have a Red Studio Membership in Club Mahindra. Details are
Membership no. 312059,
Member no 2615285

I had taken the membership from control location Jaipur. Now I am posted at Hyderabad and want to transfer the membership to one of my friends at Hyderabad.

Hence I had placed a request for change of my control location to Hyderabad.

The service request / ticket number is [protected]
However, the change has not taken place till now.

Kindly expedite the change of location.

Serious Breach Of Confidentiality & Privacy by the company representative and Serious Attitude of the Representative.
Call recordings by the representative without any consent.
Might be this is happenings with others without their knowledge.
Intentions are best known to them.
I can brief the details to the concerned person who is really interested in resolution.

Dear Sir,

Go zest membership no - 2978443 name of Neelam Rathour.

This is kind of information that on dated 3 may we had paid 1.08 lakh rupees for go zest membership and we got the welcome kit on 7 May and till date, we are facing a lot of issue due to given wrong information of club Mahindra executive.

we request you cancel our membership and refund our payment asap.

Regards.

neelam rathour

Recently I booked a club Mahindra resort at Khajuraho. The booking was in waiting. As I had to stay I visited the resort and personally booked it and the room was easily provided. The entire day upto 11 P.m. I waited for clearance of waiting and at late night the booking was rejected. Whereas almost the entire property was empty. They did not run breakfast in buffet because there were only 8 to 10 guest in entire property. I will advise never join club Mahindra membership. You will definitely feel cheated after Joining. Their salesman are biggest liers. Beware.

Extremely disappointed as i booked 2 nights from 01/06/22 under special offer where 2 nights i cancelled as per system shown in booking app and even sms received of 2 night balance but they are not giving as saying special offer valid till 12 april ..but before cancelling it didnot show any loss of nights so cancelled pls see image of sms received and this 2 night balance they are not giving so why should member suffer due to system error in application of showing 2 night balance after cancelling 2 night not showing and in system 2 night balance sms is coming. Please give 2 nights of special offer and improve your system

Hello Sir

I m a club mahindra Gozest Member & My member ID is 2925439.

I want to surrender my Gozest Club Mahindra Membership due to wrong commitment with me by your employee Mr. Navneet Sharma.

Plz tell me that how should I surrender my membership ?

Please reply me as soon as possible

From :

Bharti Kothari
Member ID : 2925439

Mobile :[protected]

I am a member of Club Mahindra since 2014 and my Member ID is 2595942. Due to the high Annual Fees I did not pay the dues this year. Normally if one does not pay the annual fees one cannot avail the 07 days holidays that accrue for that year. But the accumulated inventory is available for use. A max of 21 days can be accumulated. However, as a punishment mahindra app and call centre agent is denying me the right to book holidays utilising my accumulated holiday inventory for which I have paid all dues. This act of Club Mahindra is arbitrary and prejudicial. When I had taken membership there was no such rule and presumably this rule has been introduced in 2019. One cannot apply rules retrospectively.

I have not signed any agreement with club Mahindra holidays but they have taken my money and refusing to return back. One year back club Mahindra holiday sales representative asked us to pay a token amount of 25000 rupees and added that company will reimbursed the amount paid any time if we don't want to continue the offer. The sales person did not inform any terms and conditions neither we have signed any contract with club Mahindra. the next day I asked the Club Mahindra sales person to return the amount. He kept on delaying. One year has passed and hundreds of trips to the office still we did not receive our money. Its very sad to know how such an established company club Mahindra holidays are cheating people.

Hello I am member of club mahindra. Member Id 517313. I am trying to book mussorie resort since last 2 months but cant get any dates near mid june. Still it shows waitlist holiday and one of my friend who is not a club mahindra member has got booking in the same property. This is really not expected from Club mahindra

Whats the use of being a member if we do not get privileged over others

Hi Gulshan here from Jhansi. I have taken membership of club Mahindra but due to some personal issues I am not able to continue payment of my installment. I talked to a club Mahindra employee Bharat Singh on his phone +[protected] and he told me that it's company policy to deduct 20 % of the amount deposited. But I am continuing calling to customer care regarding my refund. But there is always a reply that we cant do any thing you have to mail to the company e-mail I'd . Since last six months I am continuously sending the email at [protected]@mahindraholidays.com but no concrete response is coming. Such a big company and fooling there customer is totally a big spot on the companys image.

Member I'd - 2956418
Email id : [protected]@gmail.com
Contact number : [protected]

I want to cancel my club Mahindra membership.I am in RED STU category and I am unable to book on my preferred dates even in lower categories.The customer care contact number for NRI is not user friendly. My mobile number that is registered against my account is not identifiable by the customer care IVR system.Even breakfast is not complimentary and I end up paying ₹3000 to ₹5000 approximately for a day food.The sales person didn’t say anything about these things.Please let me know the procedure to get refunded my amount

My member ID is 2973918. I Requested to cancel my membership and refund my money on the next day of sale .The sale person told its is an one day offer and many GV will be provided Once you take the membership But next day i felt it won't suits me and it will create a financial burden so requested to refund my money back on 21 march 2022 and today is 16 may 2022 Still now I have not recieved my refund and proper response from the management side. It seems like they are scamming and holding my money. Ticket number is: [protected].

I had your GoZest membership for which I had paid 99, 000 earlier.
Owing to Covid situation in the country I could not utilize it properly (3 holidays in 2 years), for which I contacted their sales agent Sachin to check if that could be extended
He confidently representing the organization told me that extension is not possible and the only options with you are to forget about the membership or extend it which later turned out to be a lie (Fraud/ Lie 1)
I had no reason not to believe him (since these people trained your sales team so well on how to fool customers), so I asked him for options with regards to membership extension
While giving me options I insisted for one time payment options only among which I will finalize
After giving one-time payment option, he insisted on taking other options which had the following details
Just Pay 10% now, the remaining payment you can make before year end in March when company will make special discounts (Fraud/Lie 2)
You don't have to worry about ASF dues for 2-3 years (Fraud /Lie 3)
Your premium payment will start only after 3 months in May'22 before which we would have made the payment in March (as written in previous pointers) (Fraud /Lie 4)
Your remaining points from GoZest will be added to new membership (Fraud /Lie 5)

I had no reason not to believe him since he has been trained by champions of fraudulent people
After I made the payment of 10% (24, 478), I asked for summary report from him since I had 15 days to cancel inn case I am not satisfied ( The proof of which I am attaching) (Fraud /Lie 6)
He very conveniently ignored that request
After about a month I received a message for ASF due which I forwarded him to which he replied let me check
Post that I have been calling him continuously and he kept ignoring my calls by not picking up
I called him from other number which he picked up and upon hearing me he blocked that number as well
Post that, I raised a complaint from your grievance redressal team

After weeks and months of to and fro this was the company's (Mahindra Holiday's) official statement as per Vishesh
As per the membership rules, we would like to inform you that there is no refund applicable to your membership

So basically, as per Vishesh, no matter what frauds and lies they commit in any matter, since you have written some policy as per our convenience which we can give to refuse refund and laugh about it later

They have found new ways to ignore me now
They hypothetically keep claiming I requested for cancelation on Dec'21 instead so we are cancelling your membership

Amount they fraudulently took from me :123478
Old Membership ID: 2895154

FRAUD ALERT !

We took membership on 31st Oct 2021 and we were made false commitments by Mr. Anup Tiwari and Mr. Sahil Raj. It's a fraud company and do not give your hard earned money to them. Also they don't attend you much once full and final payments are made.

1) I was given 1 month free RCI holiday with my membership but later on they are saying that locations are very limited, however at the time of taking...

Dear Team,

I am writing to express my dismay on experience at Club Mahindra Holiday's Viviana Mall, Thane branch on Sunday 8th May 2022. Yesterday I met one of the worst sales professional of all time - Vishal, Sales Manager/similar at their Viviana mall -Thane branch.

After endless number of call from their side(Ms. Priya – don’t know it was her real name or not), I have agreed to visit their branch to know in details about plans, non committal from the beginning.

However, my expectation started getting fumble after meeting this manager- Vishal. Desperation and lack of clarity was his hallmark. Further, in quest of pushing his memberships plan to us, he has started behaving arrogant and rude. He was indecent enough and needs immediate training/improvement plan on handling client/prospect. Once he made us feel that he wants us to buy their plan at gunpoint. Repeatedly we were saying that we have some urgency, need to reach somewhere within time. However, he was not allowing us to leave. Although, we did tolerate his antiques during our stay of more than one hour at their branch. His behavior was rude and disrespectful.

Further, that’s not the end. He did use all the nasty method to avoid his commitment of 3days/2nights holiday voucher/coupon on visiting their branch. It did appear that he will give it only after we shall buy the membership. Precisely, he has denied on his commitment and I consider this as a fraudulent act.

Is this normal practice at their organization..???

Request immediate attention of respective authority and hope they can take steps to make sure this mistake does not happen again.
Unless, I shall ensure to escalate the further, if requires to social media.

Regards,
Susanta Kundu

Dear sir/madam,
I purchased club mahindra membership on firm assurance of good services by ur sales representative on[protected]. I made 50% down-payment i.e. 244440/- and 24 EMI of 9167 each. I started using your app and tried to book holidays but its always pre-booked. I can not get booking on my desired dates. when i contacted ur representative, she told me that i[censored] want booking, you will have to book 4-5 months prior to journey date which is not possible for most of the people. No one knows about exact dates of exams of children. I am a doctor by profession and have to deal with emergencies. so its very difficult for me to continue with you. Club mahindra resorts are far away from main tourist places and foods are very expensive at these resorts.
Actually your representatives don’t give time to customers to think about all aspects of membership and they engage your minds in different attractive offers which are actually traps.
Mr Anand mohindra is very well known person in India and he has very good reputation. I know about his kind heartedness and helping nature towards fellow citizens. He is a very proud indian. I have very high regards for him. With this image, i never had doubt about services by club mahindra but now I feel myself cheated.
I dont want any disputes with the club people. I just request you to kindly cancel my membership and refund my payment as soon as possible to avoid mental harassment.
I hope you will help me in all manners in coming out of this trauma and prove the good image of mahindra group.
Membership name-Dr Abhishek kumar garg DM Neurology
Contact number-[protected]
Email- dr.[protected]@yahoo.com
Membership ID-2974631

Iam unable to book multiple rooms even though I have inventory. this is happening from last two or three years I suppose.
What is the point of me having an upper season and can't book rooms as per my requirement. I mean I need to take my family for a vacation and i cannot book two rooms even though I have inventory. My upper season does give me the freedom to book any season other than purple but what when I go on a season down, which leaves me with more days in my account. Having more days/inventory in my account does not warrant me to stay more days on your premises as I cannot be holidaying for extended periods.
As such I need the freedom to book rooms as per my requirement if my inventory allows me to do that.
For the last three years or so Iam sick and tired of going to places that I have been and has never got the chance to explore.
Iam somebody who travels with my family and my spending is quite considerable at your premises ( you may check the invoices pertaining to my membership)
If I cannot book multiple rooms as per my inventory, kindly could I suggest that you put me in the bottom season ( blue ) and refund the extra cost ASAP.