Club Mahindra Holidays Complaints & Reviews

To:
[protected]@mahindraholidays.com,
vivek.[protected]@mahindraholidays.com, Anupam.[protected]@mahindraholidays.com
Sat, Feb 26 at 12:13 PM

Awaiting reply.

On Sat, Feb 19, 2022 at 6:55 PM, wrote:

Can someone confirm on email the status of my membership?

After paying membership fees for the last 14 years, I am shocked to see Vibha Tiwari's statement in her February 15, 2022 email about cancellation.

If her statement is true, I'd like to pursue legal action against Club Mahindra.

Unless you confirm me the status of my membership diligently, I shall not pay your current demand for Annual Subscription Fee.

Membership #: xxxxxx

A highly frustrated customer who advises people AGAINST joining Club Mahindra due to your unprofessional customer service.

Club Mahindra is a bunch of irresponsible and insensitive people. I regret every bit I became a member. Here's an example of how they treat their paying customers. Shame on you people!

I'm just trying confirm status of my account when one of their irresponsible staff (Vibha Tiwari) wrote in an email that my account is cancelled.

This after paying my annual membership fee every year!

[protected]@mahindraholidays.com, Sat, Feb 26 at 12:12 PM
Vaishnavi Jadhav,
How long do you want me to wait for your reply?

Ram.

On Fri, Feb 18, 2022 at 7:42 PM, [protected]@mahindraholidays.com
wrote:
Dear Mr. Urs,

Greetings from Club Mahindra!

Thank you for writing to Member Experience Management.

This is with reference to your email dated 18-Feb-2022, We acknowledge the receipt of your email and while we work on your query, please allow us some time to get back to you with a resolution.

We are delighted to assist you. Thank You for writing to us. Your service request/ticket number is: [protected]

Warm Regards,
Vaishnavi Jadhav

Member Experience Management
(On behalf of Meghana Desai, Head – Grievance Redressal)

Dear Sir

I purchased club Mahindra blue season membership on dated 28/8/2021 and paid 3 emi in advance upfront in cash amounting to Rs 57543 whose receipts are also attached with the mail but when I recieved my payment statement only Rs 33740 is credited in my account . I reported this through mail 2 months back but stil I have not recieved any update from your side and I am also in touch with one of your representative named snehal, she is also also saying we are looking up the matter from the last 1 month but no update from her side also. This is just peak of harrasment and defeated the whole purpose of buying this membership.I am paying my emi on time and already paid 7-8 installments further also but have not availed a single trip due this ongoing issue.kindly resolve the issue as soon as possible .This is my last mail as I have already waited for the last six months for your response after this I am lodging my complaint in consumer forum.

Regards

Mayank Munjal
Ph- [protected]

I am vishal kumar from jaipuri mansarovar
Today, in the seminar organized by Club Mahindra, we were invited by the company on the date[protected], which we reached with our family in the ongoing seminar at Atishmarket Neer Ganga Jamna Petrol Pump Gopal Pura Bypass Hotel Renest and by Mr. Parveen ji. We were being explained about the scheme and the holidays were being explained to us when we were being treated with humiliation and misbehavior by Parveen ji for attending one of our bussiness calls, which has hurt my family's so much insuting a lot.
And we have been insulted, in front of all the guests who had come, due to which we had to be very humiliated. Employee should be removed from the job so that the image of Club Mahindra remains intact in the future in front of the customers.
I want either Club Mahindra to take any action against this and remove that person from the job, this will spoil the image of your company and may also have to bear a lot of loss in front of the customers.
Otherwise I will have to avenge this humiliation by going to the consummary court and file my case.

Hi I am Dasharath Kale club Mahindra member Id-2054495. I am writing this to complain that I have not received the benefits of 2 referrals of Mr. Rajesh Jadhav and Mr. and Mrs. Amit Yenbhar. When I complained about it the club Mahindra executive replied that they have given the benefit to some one else. This is very bad as the person responsible is giving our referral to other people. It’s painful for me to receive such treatment and my trust has been hindered due to this treatment. I request the person incharge to please look into this matter

Can someone confirm on email the status of my membership?

After paying membership fees for the last 14 years, I am shocked to see Vibha Tiwari's statement in her February 15, 2022 email about cancellation.

If her statement is true, I'd like to pursue legal action against Club Mahindra.

Unless you confirm me the status of my membership diligently, I shall not pay your current demand for Annual Subscription Fee.

A highly frustrated customer who advises people AGAINST joining Club Mahindra due to your unprofessional customer service.

My name is Vijay Shah and I was of wish to gift the membership of club Mahindra on account of my son's marriage.
On unfortunate incident of his breakup, I requested Club Mahinra representative to refund my advance paid but doing so he pressurized and sell the membership on my daughter Manali Shah's name. Her membership number 515358 was given to her.
On the said unfortunate incident we decided not to continue but they didn't accepted our request and continuing pressurized to continue and also not returning our cheque and deposit the same for monthly installment.
This is very sad at any professional corporate.
Request to cancel membership and return amount as soon as possible.

My below complaint was NEVER resolved by member experience team:
"Club Mahindra Holidays — Club Mahindra does not care about fraudulent activity"

They simply marked it as resolved.

I am having difficulty in getting any credible response from Club Mahindra's Member Experience team.

Unresolved service tickets:
[protected]
[protected]
[protected]
SR[protected]

They generally refuse to respond by email and I do not trust what the Member Experience team executives state in phone calls.

Now one of their executives Vibha Tiwari's states:
"With regards to our telephonic conversation dated 61-Sept-21, we regret to inform you that your membership is been cancelled due to non-payment of EMI's post 2015 and if the EMI payments are not cleared within 2 years and membership status gets cancelled."

I have made annual payments for every year since becoming a member in 2007. I never signed up for any EMI. I do not understand what date 61-Sept-21 means. I did not have any telephonic conversation with Club Mahindra in Sept-2021.

I am worried there is some accounting mischief with the Member Experience team here.

Dear Sir/Madam,

I have raised a complaint already a month ago but I have not got any satisfactory response from the team. Below is my complaint -

I would like to withdraw my membership application under the clause Part C, 8.1 of the agreement. I would like to claim FULL REFUND of the down payment Rs. 1, 46, 664/- under above mentioned clause. My member ID 2966513 is already generated on 25th December for which I raised a cancellation request on 26th December. I request you to cancel this ID and my membership. Please take this request of withdrawal of the membership application on priority and provide me the refund at the earliest.

Thank you
Alok Gupta
[protected]

Dear Sir/Madam I am swapnil Jaswante from Amravati, Maharashtra Club Mahindra representative contact with me for presentation regarding membership. Then he came my home to give presentation as well as package details and I saw the presentation. I asked him for the concession in package amount then he told me that you are submitting Adhar card, Pan card as well as (Refundable) Rs.5000/- by master card or visa card then I told me the exact package and concession amount. So, I gave him Adhar card, Pan card as well as swap Rs.5000/- by Master card. After that he told me the total amount of Rs.11000/- concession in total package as well as RCI membership will given. But I told him to hold some months to take club Mahindra membership and refund the my amount of Rs.5000/- Then he told me that amount was not refundable. I already asked him for the amount was refundable or not. He told me that the amount will refundable then I swap Rs.5000/- by master card on 9/2/22. I am request to refund my amount and take a strict action against Club Mahindra Amravti, Maharashtra Representative named Mr.Pankaj Bansod for giving me a false information and then turned from his commitment. Thanking you please reply.

I very recently subscribed to the 15 years Classic Club Mahindra holiday programme and my membership ID is 515894. I am writing this mail to cancel my membership for the following reasons.

1. Unfulfilled membership benefits (amazon pay balance for INR 20k, pre-closure amount reduction upto 25k, food card 50% concession, club & select card with 50% rebate, four complimentary nights)
2. Delay in sending the membership/benefits...

My cancellation of membership has been approved and I was supposed to receive my due amount in the month of January 2022. I was assured that I will be contacted as soon as it gets cleared from the finance department. However, he hasn't called me back and now doesn't answer my call nor does he return my calls.

My name is Vasumathy and my membership no. is 2966329.
I joined in their 10 year scheme and while at the time of joining, I was informed that the Annual Maintanence fee is to be paid every year before the booking of the holidays and there will not be any penal charges and u will be allowed to utilise the Club M Select.
But after joining, I recieve messages and telephone calls from the corporate office that I will be penalised for the late payment. I also informed them that at the time of joining their sales team had assured that there will not be any penal charges, but they are not ready to listen or to take up with their sales team as to why such mis-selling is being done.
At the time of joining I was offered free coupon which I am utilising and I am afraid that due to the above, they will not honour my bookings at the time of reaching their site.
Due to the above, I have decided to not to avail the free coupon and also request to remimburse the entire amount.
Thanks and regards

Sir,
I informed to club mahindra for cancellation of membership & refund my money, but they try to convince me that nothing will be refunded because i confirmed my membership on their phon call within seven days of first payment. But i am not eligible for availing any holiday home/resort till i pay the third emi, then how can i am a confirmed member till payment of 3rd emi?
Member id 2758835
Membership in the name of praneet shailendra chincholkar
25851.00 paid on 22.4.17
5107.00 paid on 7.6.17
5107.00 paid on 7.7.17
Total amt. Rs. 36065.00.
Several mail i sent them but till date not getting any amount refund.

Greetings,

My name is Suresh S . I wish to bring you notice that we booked holidays at Munnar resort on 11.02.2022 and 12.02.2022. Due to high medical emergency we will not be able to travel at the booked dates at Munnar resort. We would like to cancel the bookings for 11.02.2022 and 12.02.2022 and also we request you not to count these two days and provide us the possibility to choose any other dates instead of 11.02.2022 and 12.02.2022 or to refund the holidays to our account.
Thank you

I am not satisfied at all with club mahindra services and their responses. 2-3 times i had made plan to spend my holiday in club mahindra resorts but every time there was non-availability of rooms at my schedule time then i booked other hotel room at my own end that's why i want to cancel my membership.I request to you please cancel my membership and refund my deposited money.
Thanks,
Sanju

I have written numerous mails to your reps and member experience and am yet to receive a reply from them except a statement that "your complaint has been sent to the relevant officials and they will contact you soon." Even though your organisation is registered in Chennai, your officials there are saying we should contact the Mumbai office.
P.Narayanan
2593377

I had booked holidays at kannatal resort from 23rd jan to 26th jan.due to heavy snowfall and roads blocked we had to shift our stay to mussorrie resort. After a long discussion and request we were given rooms foe these days but new holidays were deducted .being told that our holidays booked at kannatal would be refunded to our account which has not been done yet.kindly resolve the matter asap.

In reference to above subject, I would like to withdraw my membership application under the clause Part C 8.1 of the agreement. I would like to claim FULL REFUND of the Full Payment Rs. 74298/- under above mentioned clause.

My Member ID 2968865 is already generated and I request you please cancel the same.

I joined this membership on 26/01/2022 during seminar organised by Mahindra Club at Ambala and made full payment of 74298/- by my credit card.

Please take this request of withdrawal of the membership application on priority basis and provide me the Full Refund at the earliest.

Thanks & Best Regards

Krishan Sharma
Tel : +91 [protected] (remark- in your record your team mentioned wrong contact number of mine)

CC: -
MHRIL – Chennai (By Speed / Registered Post)
MHRIL – Mumbai (By Speed / Registered Post)
[protected]@clubmahindra.com
[protected]@mahindraholidays.com
[protected]@clubmahindra.com

Encl.
- Payment Made Slip to Club Mahindra
- Page 12 of Application Form – Stating Full payment of 74298/-