Club Mahindra Holidays Complaints & Reviews

This membership has gotten nothing but only made me waste my energy and time. even after paying for a premium membership these people fail to inform you that you cannot book for more than 4 people which was not the case earlier. when asked to justify they confuse you with their seasons and how it works and trust me it does not make any sense. you pay annualy but you dont get one reseravtion through the entire year. so its like they have taken the money and you havnet even gone for a holiday. they just loot you by talking nicely and trapping you to get their membership. the staff is so rude or so usless. and now when im asking for my refund they are delaying to response again. while taking the membership they are so sweet but after taking it its so chaotic. i want my refund back since i havent made any reservations.

I am Kanwal Jeet Singh Pannu, 64 year old resident of Jalandhar
Membership ID 2984811
Your sales person fraudulently sold me the Holiday policy for 3 years
He seemingly gave good discounts. We closed the deal at Rs 40589, ( Rs 33125 as down payment with single EMI of 7461)
Which we completed the payment by 10th Sept
I again got a call that my EMI for October is due, when I told them that no EMI is due, they told me that I have to pay 11 more EMIs
When I asked the sales person, he told me to ignore such calls as I have paid full and final
This is a big FRAUD
Name of Sales Person Shashank Mishra
Mobile [protected]
My membership ID 2984812
My contact [protected]

I have Club Mahindra Membership Purple Studio. They have rule to lapse holidays beyond 21 days. Whenever, I try to book places always it is booked full. Neither they allow to carryforward the days nor bookings are available in short notice. It is paid holidays for which I have paid ASF which is very expensive. I have sold my one membership 2340957 previously owned by me because of this reason. When I call their executives they refuse to re-credit the days. I had suffered thr' COVID and was not able to travel much too.
Regret the service.

I had mailed club mahindra on 03.10.22 to cancel my Club Mahindra membership-2991480 which I bought on 30.09.22. I had submitted the digital application on 30.09.22.

The reasons behind cancellation is mis-selling of following things:

1. Holidays of 2 nights/ 3 days were promised but not shown in online portal - complimentary things.

2. Food vouchers of Rs.10000/- promised, however shown as Rs.5000/- only in online portal- complimentary things.

3. Interest rate in EMI was told as 15%, however it is 16% told in welcome call.

4. Freebies are given after stipulated period – 3 EMIs/6 EMIs which was not explained.

5. In case of 30% DP, it was informed that rest amount can be paid in 24 interest free EMIs- not responding to calls now.

Have escalated all these issues during welcome call on 01.10.22 but did not get any response.

In view of the above, I am no longer interested in this membership and hence request to cancel this membership and refund Rs.52980/- paid as initial 10% Down payment at the earliest.

Club mahindra team is Not supporting or assisting .
Since I have took membership and almost all EMIs are paid, 2 years I couldn't use their facilities, only getting false promises, Then I have stopped paying my EmIs as I was promised by the team for a solution, until now nobody has got back to me for a support ans assistance.. I feel cheated and I lost my money more than 1 lakh

Dear Madam/Sir,
I had enrolled on 13/07/2022 by paying the initial down payment of Rs.64, 124/- acknowledged by the company by receipt number [protected]. The member ID assigned to us is 2984220. Subsequently, the first EMI of Rs.7892/- was paid on 13/09/2022.
However, we decided to discontinue the membership and I wrote to the company on 20/09/2022, requesting them to terminate my membership and confirm it by an email or a letter along with refund of the full amount paid, as we have not availed any of their services till now. The company keeps on sending sms asking me to pay the annual charges. I am afraid they will collect the monthly EMI as we had agreed for auto debit to the credit card.
The salesperson who informed me about the company and their plans, as well as their executives who call me, are telling me that no refund will be received, as it is the policy of the company. After reading the various posts on your website, I am hopeful that my hard earned money will be received from the company. Please help me to get a letter/email saying my membership is terminated, and MOST IMPORTANT, PLEASE HELP ME TO GET THE REFUND OF THE FULL AMOUNT PAID (Rs.72016/-) FROM THE COMPANY.
Thanking you in anticipation,
Prasad G Jog

Hello
It's meghaa here
Right now in club mahindra Alleppey Kerala
Have checked in on 29 th sep around 2 o clock ..and the reservation is done till 2nd of oct .. the property is fine... Neatly maintained but the service is pathetic ...for every thing we need to request multiple times ..after which the request won't be fulfilled... Might be asking for towel ( whr as they know we checked in which a little daughter) for asking for napkin ...complaining about cockroach... Or for the ac temperature and asking for an extra blacket for the little one ... Absolutely nothing was been fulfilled ...
It's been entire night that we had issues n trouble in sleeping ...

It's quite disappointing ...
Actually started considering to shift from here as.. it doesn't seem like an holiday an more

Kindly request you to take this up ... And let anyone else don't go thru the same

I added complaint but somehow that is marked as resolved while it is not.

Biggest joke of the world this company is. I asked for refund in DEC 2021 and they sent me email with refund of 15381 but now today i received it as 18150.

1. If i paid a amount it cannot vary on two diff dates.
2. What kind of Admission Fee is which is 60% of total amount. do they book any room in advance for me? No not at all.

These cheaters not doing anything just playing around calling and emails and wasting my valuable time.

If there is any help available to fight with these people, Please get back to me over here.

01-DEC-2021
[protected][protected]

Membership Cost 92288
Membership Tenure 3
Holiday Start date 01-Feb-21
Date of Cancellation Request 1-Dec-21
Principal Paid till date in Rupees 83059

Deductions in Rs:

60% non-refundable Admission Fees 55373
Pro-rated Entitlement Fees 12305
Total Deductions 67678
Refund Amount 15381

10-Sep-22
[protected][protected]
Membership Cost 108900
Membership Tenure 3
Holiday Start date 1-Feb-21
Date of Cancellation Request 10-Sep-22
Principal Paid till date in Rupees 98010

Deductions in Rs:

60% non refundable Admission Fees 65340.00
Pro rated Entitlement Fees 14520.00
Total Deductions 79860.00
Refund Amount 18150

Sir muje holiday gift vouchers Mila tha Maine 6 Dec ka kanha May booking kiya tha pr muje room diya gaya allipy may ku?
Maine surat office may bhi bola pr koi help nahi mili
Aap Mari booking change karvane may help kare
I want call from ur site by any senior exucutve

I had been trying all the customer care numbers given by club mahindra to resolve my booking issue. None of the numbers work.

Hello management,

I am requested my membership cancellation for more than a week they sales team not processing any cancellation steps. They are not picking my call as well.

1 . He had given false information about the annual fees that is if we are not travelled on the particular year we no need to pay 18000.
2 . The booking rule also he had not informed in the time of seminar (we are not suppose to book any resorts until 3 emi).
3. Cancellation policy also he had never informed that the refund we can get if the membership cancel within 10 days.
4. Now I am requested for cancellation he told he will speak his manager but I am calling him he not even picking my call and not replying my messages too.

Management could you cancel my membership and refund my amount.

Sales rep name : Lokesh
Place : coimbatore

Membership name : Janarthanan
Phone : [protected]

Requesting please process this as an priority.

Thanks for your understanding.

I am a member of Club Mahindra[protected] and recently used your facility at Coorg between the 21st and 23rd April. I wanted the facility only for the 23rd night (as I was attending a wedding in Coorg with my Octogenarian parents on the 23rd night and 24th morning), but was unable to get the reservation using your website or by talking to your customer support. Hence I made the reservation for the 21st to the 23rd (as the only available next best option). I checked in at your past facility on the 22nd night (losing the 21st night reservation, as I only really wanted it for the 23rd night). While checking in also, I requested again if I can get an extension to stay for the 23rd night. I was flatly denied the request on the grounds that there are no reservations available. After checking in to your facility, I went online to make reservations elsewhere for the 23rd night. I went ahead and made an booking on a different facility without any refunds available (since it was so close to the booking date, no one was willing to provide reservations with cancellation refunds). I will also forward that reservation for your reference. After making that reservation, when I checked if Club Mahindra was available on the travel website, I was shocked that there were indeed rooms available. I went ahead and made that reservation ( as I really did not want to force my parents to move to another facility for one night). Please see the attached documents which are proof of my making the reservation online. Is this not shocking, that members have no rooms available, but non-members can purchase rooms online at any time ? What is the value of the Club Mahindra membership ? Is this not a betrayal of that trust that members have in your when they sign up for your membership ? I look forward to your clarification on this. Thank you, Anil Chinniah

Dear sir/Madam:

This application or complaint is against my membership plan member id - 2984060 and contract id- 532972 purchased on dated 9/07/2022 in a seminar attended at hotel majaraja palace near govt college, hoshiarpur (Punjab). I have taken club membership in this seminar only and Ii have also paid a down payment of rs 31125 rs through my credit card on the same day and one instalment of emi is also deducted of amount 7464 rs on dated 8/09/2022 which was against my will as i told to pay this ammount by cash only and no prior consent was taken from my side. As there are many false promises as well as illegal obligations on your side I want to cancel my membership with immediate effect and also I will take a legal action if required. I also suggest you to take suitable action against your sales executive mr Sanjeev kumar Rajpu CME ID: 36192 to share fake and false information with the clients. Kindly cancel my membership with immediate effect and refund my all dues.
You can talk to me in this regard after 4pm on any working day at my registered mobile number at [protected].

I have sent several emails, had several discussions on the phone but have not able to avail holidays.
Despite having a credit holiday balance, they did not book my holiday request at the right time.
My previous holidays have lapsed due to delayed or incorrect information being provided by Club Mahindra.
The terms of the agreement have been changed unliterally by Club Mahindra without being agreed by me.

I stayed at your Ramada resort Alleppy from 31-8-22 to 3-9-22
with my Husband.. We had stayed in the same resort earlier for 2 times
before onset of Covid pandemic. All the bookings were for studio
rooms. This time I found that the studio room allotted to me was much
smaller than the earlier 2 times. My husband took this up with Ramada hotel
management and was told that as per the new agreement with Club
Mahindra a lower type room was designated for studio and as per
revised contract the appropriate room was given., he was told by them to
contact Club Mahindra. Accordingly He contacted Club Mahindra call
center and later member relations team. Hewas told that what the resort
informed was true and this is the current studio room. He registered
a complaint with them that as a Red studio member his entitlement
cannot be reduced from my 2 earlier stay in the resort and the current
room is actually of hotel unit size and category as per associate
resorts IWehave stayed in many other associate resort properties. They
told us to take photos of the room and sent them to member relations.
He send 2 photos with his complaint to feedback member relations on their
portal. However so far he has not received any reply.
As you can see he is a member from 2007 and my experience with Club
Mahindra so far has been that the membership entitlements are
regularly and arbitrarily reduced to meet the expanding and
aggressively acquired additional membership to the detriment of old
members. Normally old members are given better facilities since it is
their patronage that has helped the Company grow. Here we find that old
members are squeezed to get more profits for the Company. The AMC is
regularly increased every year with benefits reduced over the years.
The whole business seems to be a big hoax on the customer. With
increasing members and correspondingly lesser resort rooms addition it
has become very difficult to get bookings as per your desire and lot
of compromises have to be made on resorts and dates. But then beggars
are not choosers. You are now trapped. Along with this you find that
we get inferior rooms and facilities.
We oiagwould want the duration of our stay at Ramada to be debited for
hotel unit. We had send them reminders .No reply

I purchased club mahindra membership (membership no.[protected] linked to email id : [protected]@gmail.com )on 30 june 2022 which was sold to me by speaking too many lies basically it was misselling by Mr shashank midhra - sales person and Mrs ILA her manager. When i came to know about it, the very next day i.e 1 july 2022 i send email to club mahindra website [protected]@mahindraholidays.com regarding cancellation of my membership and refund of my money because club mahindra gives 100% refund if cancellation request given within 10 days of purchasing membership, its the policy of the club. But still its today 12 sep 2022 more than 72 days, still no refund has been made neither they are replying to my emails, moreover i am getting text messages from them regarding paying my emi's, they have not processed my cancellation request neither refund my money even after so many calls to customer care and sending so many mails to customer care. I have attached the screenshot of cancellation request send on email on 1 july 2022. Kindly make the refund urgently as i am in need of it.

I had taken a club Mahindra Bliss membership[protected] in the beginning of 2020 from Thrissur Kerala, The manager explained me the product details in detail and was patient enough to answer my queries. But " THE CANCELLATION POLICY WAS NOT EXPLAINED". Later After few days I got a Validation call from Club Mahindra in which also " THE CANCELLATION POLICY WAS NOT MENTIONED and obviously not EXPLAINED".

Till now I have not used even a single holiday and has been paying club Mahindra holidays an EMI of 5000 and had paid a total of nearly 2, 00, 000 /Rs in deposit and other charges

Due to financial constraints I am not able to continue with the policy and asked for a refund of a product which I have not used even once .

The company not only denied the same but what I got from the managers in Kochi office was rude behaviour .

1) How would a customer know your cancellation and other policies when he is not being presented or explained .

2) How does a validation call can prove I am in agreement with your terms and conditions when they haven't explained it in detail especially the cancellation policy.

3) Even The membership kit you couriered me does not have a leaflet of your terms and conditions so how am I supposed to know.

So in which of our conversation or documentation this "CLAUSE 8.2 WAS DISCUSSED"

MY CASE STANDS WELL IN THE CONSUMER PROTECTION ACT (CPA) SECTION 48, SECTION 51 AND SECTION 68.

The fact of non refundable amount is totally unacceptable and I would have to access my legal rights through proper channel.

I would again request you either you cancel my membership with a acceptable10-15% deduction or simply convert the applicant name and I will continue with the policy or change the policy itself .

I paid full membership fees of @clubmahindra on 11th feb, still
given days aren't credited in my account and there is no contract sign between us and on doing enquiry they said I didn't pay full amount.For evidence I send them receipts of my payment but still no response @anandmahindra @consumercourtin @singhkavinder
Earlier I tweeted from two accounts but there is no response and it's been 7 months I asked for refund and they gave me dates for refund and nothing happened I request @anandmahindra sir & @singhkavinder pls take the appropriate action on this issue
@MahindraRise sir from the last 7 month anuvag Singh handling my case and he is continuously saying that it will take some time, there is no response from company and today he said that CEO of company is not releasing your payment
@clubmahindra @anandmahindra @singhkavinder @ConsumerReports

Dear All

I would like to draw your attention to all the unfulfilled and false promises made to me by your executives during the last 2 years.

I had purchased a membership of Club Mahindra in Nov 2020. Mr Anand Kumar from NSP, Delhi office sold us this membership by making the following promises:
1. It is a 5 year plan. The company has launched it to make a new customer base. if you like it in 5 years then you can continue upto 25 years, else no need. Now I have come to know that there is no such plan.
2. He gave us 7N of international RCI, which he said he will extend the validity till 5 years( as at the time of purchasing the membership it was a lockdown period, hence no question of international holiday) so he made a false promise of extending the validity of RCI till 5 years. but RCI membership expired within 1 year during the lockdown period itself when there was a ban on international flights. so it was just a false promise.
3. he told us if we can get another customer through referral, he will make our first annual maintenance installment free. for this reason i got my friend Mr Karan Agarwal to purchase the membership from same Anand Kumar of club mahindra.
4. he also promised 6 vouchers of 2N/3D for all over INdia and 5 domestic/ Asia holidays in Club Mahindra resorts every year apart from the fixed 7N every year.
5. he also promised amazon vouchers, tanishq vouchers and other freebies worth of 25000, which were never received by me.
6. based on these fake promises I made an initial payment of Rs 30, 000 and subsequently 4 EMI of 11, 000 each. During this period I requested him to book my holiday on several occasions. However, he refused everytime making some or other excuses. After 4 months, I found the whole scheme fishy and I decided to stop payment of monthly EMI.
7. When I stopped making payment, he called me for due EMI. I requested Mr anand to book a holiday as per his promise and then I will pay further EMI. He didnt book any holiday so I didnt pay any EMI.

Now, come to June 2022, Mr Raman Kapoor from Jasola, Delhi office called me to say that my policy is in cancellation phase and I need to make EMI payment ASAP so that the policy remains in force. We organised a meeting at my home and I told him about my past experience. also I would like to mention I was 9 months pregnant at that time. Mr Raman assured us that if we make just 1 EMI payment in June 2022 then we can avail a 5N domestic/Asia holiday till October 2022. he said that just make 1 emi payment and I can take a holiday till October, and if I like it, then I can continue with membership else I can cancel it. As My delivery was due in June itself, I reconfirmed with him over whatsapp/ mail to give this commitment in written that i can avail holiday till october, as I am not in condition to travel anywhere till my newborn is atleast 3 months old. Thinking that Mr Raman is a genuine guy, and to make use of the previous 67000 that I had already paid to Club Mahindra, I agreed to make another payment of Rs 13, 000. So much so, that when I was hospitalized, Mr Raman kept calling indigenously and forced me to make the payment on UPI without the paperwork. I requested him to give me some more time as I was operated on and it was a major operation and my baby was also kept under observation so I was not in a mental state to think about club mahindra policy at that time. But Mr Raman kept calling after every few hours, so out of frustration from his numerous calls, I made the payment from my hospital bed through UPI.i can show you my hospital admission and discharge papers.Afterwards, I got busy with taking care of myself and the baby.

Recently, 10 days back I tried calling Mr Raman to book a holiday in October. I was in for the shock of my life when he said that the holiday cannot be booked and I need to make more EMI payments. Now he is not booking my holiday, instead blackmailing me to make more payments and saying he can arrange 2N/3D guest vouchers. I told him very clearly that I paid for membership and will not settle for gift vouchers.

Since the very beginning I was made to fall for false claims and none of the promises have been fulfilled. My experience with club mahindra and its executives has been the worst. I will not recommend the membership to anyone. My friend Karan Agarwal also blames me for his monetary loss of 67000.
I request you to cancel my membership and initiate my refund of Rs 80000 as I have not received a single penny value out of the money paid to your company.

Membership ID -2987340
My name is Vinay Viswanath I took the membership on 21st Aug 2022. Later i decided to cancel my membership due to personal reasons. I send cancellation request on 22nd Aug 2022 by sending mail to [protected]@mahindraholidays.com as you can cancel membership within 10 days and you can get 100% refund.
Till date neither my membership has been cancelled nor i got refund. And when we call customer care they say cancellation department is different, you can just interact with them through email. Every time time they are saying the same thing and no action has been taken.

KINDLY REFUND MY MONEY AT THE EARLIEST.

Below are the ticket details for cancellation i received from club Mahindra.
service request/ticket number is: [protected]

Ticket No.: [protected]

ticket ID [protected]

Request No.: SR[protected]

service request/ticket number is: [protected]

service request number is [protected]

service request/ticket number is [protected]