Club Mahindra Holidays Complaints & Reviews

I was informed by a person (name I do not remember) that if i pre-pay Emi, i will get a small discount and also 2000 credit points.

It is close to 2 months now but i have not received the points. Once i got a call from the same person stating that i will get the points in December but it has not been credited yet.

When i wrote to customer care, they are asking for evidence which i do not have other than some notes that i had taken

This CM associate did not bother to follow-up.

----- Forwarded Message -----
From: “xxx @yahoo.com
To: "[protected]@mahindraholidays.com"
Sent: Tue, Dec 14, 2021 at 2:39 PM
Subject: Re: Club Mahindra:One Time Password

Why do you need a screenshoot? If you scroll down this email, you will find it there.

PLEASE DO NOT CALL AND DISTURB ME.

Just reply why am I receiving OTP passwords. I received another one.

On Tuesday, December 14, 2021, 02:04:20 PM GMT+5:30, wrote:

Dear Mr. xxx,

Greetings from Club Mahindra!

Thank you for writing to Member Experience Management.

With regards to your email dated 14-Dec-21, we request you to kindly share the screenshot of the same with us so that we can check and get you assisted in a better manner.

At Club Mahindra, we are driven by our ethos of making every moment magical for you and your family. It is always our endeavour to curate experiences and moments that create a lifetime o[censored]nforgettable memories.

We have elevated our safety and hygiene protocols across our resorts under the Club Mahindra Safe Stay initiative and have received the coveted Platinum Grade certification from ‘Bureau Veritas’, a global leader in testing, inspection and certification. Our members can now Travel with Confidence to our resorts with our offerings in association with several partners to provide our members with enhanced safety and reassurance at attractive discounts.

All of this, so you and your family can experience magical & safe holidays and create unforgettable memories.

We are delighted to assist you. Thank You for writing to us. Your ticket number is [protected].

Warm Regards,

Priyanka Pal

Member Experience Management Team
[protected][protected]

From: xxx @yahoo.com

To: "[protected]@clubmahindra.com"

Received On:[protected]:46:43

Subject: Fw: Club Mahindra:One Time Password

----- Forwarded Message ----- From: xxx To: Club Mahindra ; [protected]@clubmahindra.com ; "[protected]@clubmahindra.com" Sent: Tuesday, December 14, 2021, 01:40:09 PM GMT+5:30Subject: Fw: Club Mahindra:One Time Password
I did not try to login today. Why am I receiving an OTP?

----- Forwarded Message ----- From: MHRIL To: Mr. xxx Sent: Tuesday, December 14, 2021, 01:04:22 PM GMT+5:30Subject: Club Mahindra:One Time Password

Dear Member,

401799 is your OTP to login to our Club Mahindra website. OTP is valid for 15 mins only.

This one time password has also been sent to your registered mobile number.

Kindly do not disclose the OTP to anyone.

In order to help keep your account secure, we send the OTP to both your registered mobile and Email address whenever the password is reset. To keep your account safe & secure, we suggest you choose a strong password.

Just in case you have received this notification regarding a password change which you have not made, we advise you to reset your password immediately at members.clubmahindra.com.

Warm Regards,
Team Member Experience

I had been promised by your employee Mr. Mayur Bhujbal of Pune office, that the problems/booking cancellation at the last minute from your end, faced by me on my jaipur tour would be compensated in the form of nights/ Credit vouchers.
The worst part is this representative is treating the members so worst, that it is a point to decide weather to be a member of club mahindra or not.
I insist you to take strong action against him, i will also tweet this incident on all possible social platforms with all the proofs & details.

Despite repeated emails to your grievances departments including Level 1 & 2, these guys simply don't bother to even call back/reply.
I had upgraded my membership from red to purple on some benefits like
1. 7 + 7 = 14 free nights ( of which only 5 recd)
2. 10000 RCB Points which is received.

Despite repeated reminders to your executive Mr. Christopher ([protected]) who had upgraded my membership, just give excuses like the nights will be credited in about 3 months.

Either you return our money or fulfill all your promises.

Booked three nights, one night was WL other 2 available. Club Mahindra Did not block the available nights for me and gave these to someone else. As a result even though the 3 night became available after a couple of days I did not get any booking. The process is not fair, despite my efforts to explain no action taken.

Dear,

Recently when enquired to reactive my account i have been informed that my member has been cancelled. What will happen to the amount that has been paid already. Please do the needful as soon as possible to reactivate my account.Thanking you.
Member ID: 2780920

regards,
Yasheel

DEAR SIR/ MADAM THIS IS DR SANDIP DESALE MEMBERSHIP NO 2965098
wish to cancel my club mahindra membership due to following reasons:

sales team Mr MARUTI HAPPE runs on false commitments.

Club Mahindra Marketing Team Mr MARUTI HAPPUmisguided me made wrong commitments .When I try to book, I found that all the information / scheme given by club Mahindra executives is not matching what he has agreed with me, which he has forwarded to my whatsapp (including voice message )can be forwarded if required

I have tried the customer care MUMBAI branch to cancel my membership and save my hard earned money, but no response

it is my humble request to please refund all of my money given to club Mahindra holidays.

Note:its a clear case of cheating

No proper response from Club Mahindra to suspicious activity.

----- Forwarded Message -----
From: "xxx @yahoo.com
To: "[protected]@mahindraholidays.com"
Sent: Tue, Dec 14, 2021 at 2:39 PM
Subject: Re: Club Mahindra:One Time Password
Why do you need a screenshoot? If you scroll down this email, you will find it there.

PLEASE DO NOT CALL AND DISTURB ME.

Just reply why am I receiving OTP passwords. I received another one.

On Tuesday, December 14, 2021, 02:04:20 PM GMT+5:30, wrote:

Dear Mr. xxx,

Greetings from Club Mahindra!

Thank you for writing to Member Experience Management.

With regards to your email dated 14-Dec-21, we request you to kindly share the screenshot of the same with us so that w ecan check and get you assisted in a better manner.

At Club Mahindra, we are driven by our ethos of making every moment magical for you and your family. It is always our endeavour to curate experiences and moments that create a lifetime o[censored]nforgettable memories.

We have elevated our safety and hygiene protocols across our resorts under the Club Mahindra Safe Stay initiative and have received the coveted Platinum Grade certification from ‘Bureau Veritas’, a global leader in testing, inspection and certification. Our members can now Travel with Confidence to our resorts with our offerings in association with several partners to provide our members with enhanced safety and reassurance at attractive discounts.

All of this, so you and your family can experience magical & safe holidays and create unforgettable memories.

We are delighted to assist you. Thank You for writing to us. Your ticket number is [protected].

Warm Regards,

Priyanka Pal

Member Experience Management Team

To manage your membership:
Website: https://members.clubmahindra.com/cmh/
Download Club Mahindra Mobile App via Play Store/App Store.
SMS “CALL” to 5607050 for any queries and team shall get back to you within 4 working hours.
Alternatively you can check option available in our IVR.

[protected][protected]

From: xxx yahoo.com

To: "[protected]@clubmahindra.com"

Received On:[protected]:46:43

Subject: Fw: Club Mahindra:One Time Password

----- Forwarded Message ----- From: XXX To: Club Mahindra ; [protected]@clubmahindra.com ; "[protected]@clubmahindra.com"
Sent: Tuesday, December 14, 2021, 01:40:09 PM GMT+5:30Subject: Fw: Club Mahindra:One Time Password
I did not try to login today. Why am I receiving an OTP?
----- Forwarded Message -----
From: MHRIL To: Mr. XXX Sent: Tuesday, December 14, 2021, 01:04:22 PM GMT+5:30Subject: Club Mahindra:One Time Password

Dear Member,

401799 is your OTP to login to our Club Mahindra website. OTP is valid for 15 mins only.

This one time password has also been sent to your registered mobile number.

Kindly do not disclose the OTP to anyone.

In order to help keep your account secure, we send the OTP to both your registered mobile and Email address whenever the password is reset. To keep your account safe & secure, we suggest you choose a strong password.

Just in case you have received this notification regarding a password change which you have not made, we advise you to reset your password immediately at members.clubmahindra.com.

Warm Regards,
Team Member Experience

Because of some financial issues, i am requesting cancellation from the next day of joining the policy, but no one replies after collecting money . Please help for cancellation immediately .

Membership id : 2958077

customer care number is not reachable .

Most delightful service you are giving thanks

Requesting policy cancellation from next day of joining, but no one is answering now I lost 40000 rs . As per policy the money to be surrender back . Policy number is 2958077

Gst No Not Registered
Five Time To There Representative Told
Ask To Me Put Email Only
While Submitting Application All Documents Were Given Of Gst

Dear Sir/ Madam,
I would like to withdraw my membership application Due to some finacial conditions. Under the clause Part C, 8.1 I would like to claim FULL REFUND of the down payment Rs. 27000/- under above mentioned clause. My member ID is 2958693 already generated and I request you to cancel this ID. Please take this request of withdrawal of the membership application on priority and provide me the refund at the earliest.

Sincerely,
Deepika Kumari

I am holding a RED membership. My id is 2865840. My login id is disabled for the last 2-3 months. I am not able to generate OTP on registered email and mobile. Despite intensive follow-ups over the calls and email. The problems are still the same. The customer care services are so poor and misguiding. They don't understand your issues, just note down the problem and state that the team will give you a call on this. Unfortunately, I never...

I am holding RED membership of club mahindra holidays. My id is 2865840, Unfortunately my id is blocked since More than two months. Not able to receive any OTP on mobile number or email id. Wrote many emails and called on customer service. But CM has not done anything to some of my problems. It's pathetic services. Despite writing many emails got no response from CM. UNFORTUNATETO HAVE A MEMBERSHIP. POOR SERVICE.

I had an successful referral. as Club Mahindra advertise for referral benefits. i have not been give any benefited as CM promised.
after contacting customer care, they are asking my proofs. their sales executive who promised me and my referral both for some benefits are not given and also refused by customer care after complaining.

Manashi Basak( [protected]) had called up my father and even though he had informed that his wife is not well, he doesnt own a car and I am his daughter who nis the owner of the car, her team had repeatedly called him. I had a customer service work booked already toady previousyly in hyndai. Hence when i reached i met my dad and suddenly manashi, came up and harassed us that you are e member and have come up again to avail free coupons. She insulted my dad and Said to me to get out of Hyndai. I had informed that I have not come here for any club mahindar coupons.I have my service booked and since dad was at the same palce, I accompanied him, she harassed me, shouting on top of her voice that I have paid only 87000 and did not take the 9lakh package.
Now my q is if i wanted to avail free coupons, why wd i had come up and met dad?? I would have left and let them give my dad the coupon?!!
if I am a member, What relation does that have with my dad? he cant be a member??! Den why did u call him??
Manashi is very rude and had insulted me infront of all the satffs of hyundai and club mahindra !! She shoulted saying that even if i take 3 times 87thousand pacakage, that would be less than the salary that she earns from club mahindra!!!
If that is how u treat your customers, I would inform my friends and relatives and all my near and dear ones not to avail club mahindra never ever!!!
Manashi is v rude! Her languagae is very filty!! How can she ask me to leave hyundai service center?? is that her property too?? I had though o[censored]pgrading my package but i wd never want to even invest a singele penny on club mahindra!! BECAUSE OF HER!! She has ruined my mood and my interest in club mahindra too!!! Does she own club mahindra? what paclage i will sleect is my choice! who is she to blabber about it?? How dare she shouts in front of employees?!!this is disgusting!!!

My membership id is 218794. I have completed all my EMI in 2015. Now I see that they have charged 2958 as past tax dues.
How can a tax be added as retro. If I have completed my car loan EMI in 2015 will they come and get a retro tax from me? This totally unacceptable and not ethical. Please reverse the same. I was not able to pay my ASF due without paying this tax. unknowingly I had paid for this full amount. Please reverse the same.

To whomsoever concerned,

My personal relations manager Mr. Satish had informed us that our account has been blocked. This was over 4 days ago and he was supposed to have raised an enquire internally. It's been over 4 days and Mr. Satish has failed to respond to us or even answer any of our constant calls.

I am reaching out to your team directly because we were not informed that my account has been blocked. We have been trying to make a reservation for months and nothing has gone through. We have even visited the Andheri office to try and sort out this issue and get some sort of response or help. Please do connect us further to higher authorities regarding the disregard and lack of response of our relationship manager.

Please tell help with unblocking our account and mention the reason it was blocked in the first place.

We appreciate your cooperation and quick response

Regards,
Priyanshi Parekh.

Bookings at club Mahindra is an absolutely unpleasant and frustrating experience. I am a member with club Mahindra since 2005 and everytime the experience is from bad to worse. We have booked for kanha and Khajuraho (19 dec to 26dec) We want to take our parents along with but they are not allowing bookings for them stating various reasons. Further even there are rooms available we are being denied the bookings. We have discussed with them our past experience and incidents but still we are getting stereotype response to our query emails. Also the relationship manager is simply not responding to my calls and even customer care number is cmng continuosly switched off. We are regretting after such high membership fee and getting no benefit out of it.

I joined club mahindra by Oct first and because of financial issues I requested for cancellation, but till now there is no response from your end . Also the same was informed in welcome call itself.I kindly request you to cancel the membership and refund full money as per your policy information. Expecting your earliest response on this . Will surely join club mahindra in coming days as I your resorts are really good