Club Mahindra Holidays Complaints & Reviews

Dear sir/madam;

We hereby request you to refund our money rs.5840 immediately as this amount was transferred from our card by one of your executive without asking us. We were told that he will just check balance in our account. Within a second we saw he transferred as much money as available in account. Later he said you must know with his model of machine nobody can check balance it is used for transferring not for checking machine. This is really cheating by your executive. We totally trust club mahindra; we wanted to be member of respected organization. But with behavior its not possible to go further. We heard good name and reference of your esteemed organization. Since last ten days we have been following up for our money but there is no proper response from him. You may be aware this is digital world we can share one bad experience with social media.. But we do not want to spoil name of company due to an irresponsible executive. If somebody comes to you who is unaware of your machine your executive will transfer clients whole balance….

We once again request you to do needful.. Details of transaction are given blow.

Culb mahindra executive : satyajit kumar

Venu : revival lords inn (Vadodara)

Date : 18/8/19 sunday 7:30 table no : m01 (Invitation or message send by ali on 17.8.19)

Transfer to club mahindra vastrapur lake ahmedabad account

Hi Team Club Mahindra,
Greeting.
My name is Amarjit singh, I am ludhiana based businessman. I was invited by you to Park Plaza hotel ludhiana on 25th of August 2019 to collect a free gift voucher worth 3 nights and 2 days.
I went there and your staff there attended me and gave me the presentation. I was impressed watching all the beautiful and lavish resorts you have across the county and abroad as well. I made up mind to purchase it, not on the spot but later. So they handed over the free voucher to me.
I express my intention to the staff. Everyone over there was ok with it. But one of your employee named ELA who was leading there, behaved very rudely with me in-front of your other staff members. I felt very insulted. So i teared the voucher in-front of her and put it in the dustbin.
Her words was "dont waste our time next time if you can't by it on the spot"
She repeated it 3-4 times during the last 10 mins of the presentation.
So please let me know if you call the people to insult them? I believe you are not, but your staff did it. I need a proper action should be taken against her.
I request your response on this.
I dont want to spread this over the internet, thats why i fairly felt to inform you about the incident.
Thanks
Amarjit Singh
Contact [protected]

I was contacted by sales team, mr. Fiaz (Sales executive club mahindra) to buy club mahindra membership. Just to fulfill his target, he sold the product without understanding my actual requirement. Also he did not explain the plan in detail and insist us to fix the deal on the spot without giving us enough time to know about the product, moreover he committed us various lucrative offers, which we never received and availed. Before december vacations, when we contacted him for booking, we came to know that we are not eligible for booking during peak season. Definition of peak season was never explained. After knowing all the facts, i asked him to refund my amount and since than he started to ignore my calls. We wrote multiple time to mail id mentioned on club mahindra webpage, but never received response.

Hi,
Ankur kapoor
Member id 2829755
I really appreciate you if you can sort out my concern as soon as possible
Was mailing continuously from last 8 months for the cancellation and refund of my amount which i had paid to club mahindra for a membership which was promised
And as you can’t fulfill ur promises was not want to continue with you.

As if till now i had not use any of your services.
You send me a gold voucher which was not accepted by the merchant and had write about that before.
You guys here running a fraud business by manipulating peoples and lotted them.

Was really in a bad mood and bad time and i need my money back.
Was also ready to bear a loss of 10-20% if you want to charge me your processing fees.
I never get my reply from the club mahindra.
And i really appreciate if you revert me back with my cocern else
It will be a huge problem.

Contact number [protected]

Please refund my money it’s a request 🙏

I joined club mahindra membership on 13th aug. 2019 at udaipur, rajasthan. I made half down payment of rs 7805. I paid down payment via debit card.

As i feel "not to continue" club mahindra membership due to price and family constraint, i want to withdraw my membership application.

I have communicated the same on 19 aug 2019 to miss. Sakshi saxena (Holiday consultant, sales) and mr. Prakash dhami as i have applied club mahendra membership through them. They have acknowledge the same.

Till now i haven't get any committed date for my refund from their side. They are not taking the matter seriously. Such kind of non ethical behavior was certainly not expected from a mahindra group company.

Please help me in getting my refund back from club mahindra.

Regards
Deepika goswami

Email id: [protected]@gmail
Com

Blue-studio
I joined the club mahindra membership this year and after availing the membership, that its for off-peak season and unable to book during my kids holiday.

Now i found it useless and have been raising request for cancellation. The guy mr syed, who sold didn't give me the details that i can't be able to book for vacations during my kids vacation. Now he is not responding to my call nor messages.

Their management is saying i cant cancel and keep paying for the service i don't want.

I have not availed the benefits of this membership and the complementary package that was given.

I am requesting the management to kindly cancel the membership and settle the payment

Membership id: 2847686

We had dropped an enquiry for a joining as a member of club mahindra.
We did not have any idea about the membership procedure so was expecting a sales executive to come and explain us the details for the same.
Sales executive came to us and explained us the process and the scheme, so we asked a days time from the executive so that can speak to the remaining family member and then get the membership fees paid.
Once all this was updated to the manager (Sunil tiwari), he started abusing us that we wasted the time of sales executive and started shouting on us.
Sunil tiwari also abused my father which is unacceptable.
Whenever we buy any product we need the details and we should be satisfied with the product.
You can not expect everytime the opposite person will be convinced with the service and the product you provide.
We were planning to be the member of club mahindra, but after this event we have changed our mind also will never recommend anyone to choose club mahindra.

I had taken club mahindra membership and they had promised me things which had hidden costs and e.m.i. clearances...soon i came to know that they had made many false statements just to sell thier membership and i decided to cancel my i.d within a week of issue...
i was told to wait for 90 working days for my refund which turned out to be 6 months but till date have not been credited with the amount...
have been harassed a lot ... a cheat company... dont go for it... they keep giving you dates bit never work on it... once they receive the payment they dont bother to entertain or help... money is al they want... no ethics... worst experience...

Id 2630866
It is through your esteemed columns i wish to report the pathetic customer service on offer & the dishonest, deceitful manner of luring clients by “club mahindra holidays” of mahindra holidays & resorts india limited (Mhil).

A) it all started with an invitation to attend a presentation of “club mahindra holidays” at noida. However at the presentation, i was told to buy the membership then & there as it would not be available later. – a clear case o[censored]nfair trade practice being followed by mhil.
B) after having being urged into buying the membership, with a promise of 7days international holidays & domestic can be availed free in one year time line from the date of contract.
C) i have been told to pay onetime fee of 22700 & rest in emi’s for min 3months & once you experience your free holidays any time in one year you can continue the membership basis your experience. If not, no need to pay emi’s.

D) i paid 4 emi’s all on time and then planned for free international holiday in the month jan or feb 2016. But when i approached mhil for bookings they said that they need to continue the emi’s irrespective you take the free international holiday or no.
E) on various attempts to contact mhil, i found out to my dismay that the telephones at noida office were unattended. Calls to cell phone were not answered & the assured ‘call back’ also did not happen. I called up the corporate office at chennai regarding the above matter and i was told that they would revert back soon about the matter. But again i had to be disappointed as earlier since there was no response from chennai office of mhil.
F) when no action was in the offing against above matter, i got disillusioned with this kind of treatment from mhil. Therefore i decided to cancel my membership and instructed mhil to make a full refund immediately. On this i was told by mhil staff that a full refund is only possible if cancellation is made within 10 days of application of membership. This is a clear case of cheating & dishonesty by mhil as they had enticed me into buying the membership without apprising me of the rules & regulations, something which was obligatory on their part.

G) i have not avail any service from mhil till date & my funds apprx 70k still with them

Now on what basis mhil is going ahead in this relationship & demanding balance due when they have not yet come clear & resolved past issues. Even after so many discussion & request no action has been taken.
It is disgusting to know that “mahindra holidays & resorts india limited”, part of the reputed mahindra group can be so insensitive to its members & hopes to build its business over unsatisfied customers.

I am ritesh from pune

I he have failed to encash a free holiday voucher coupon from club mahindra

I got the voucher on 24th august, on 25th august 2019 i tried booking

I was told that there were no rooms available in any of the resorts in any destination. 44 resorts and no room available for the next 4 months!!

Its useless gift from radio mirchi (Mirchi love) a times group

I will not recommend to trust both these groups

Club mahindra doesn’t allow purple studio members to book two studios. This is ridiculous and a case of cheating. I was asked to upgrade from red 1 br to purple studio and this benefit has been downgraded. So anyone wanting to upgrade from red 1br to a purple studio - simply don’t do it. It doesn’t help in anyways. Your asf reduces but you anyways pay different amount. So not worth it.in fact with every passing year, overall quality...

I told ur executive that i will visit if possible for me. But as I was busy I could not talk his call for some time but then I replied on call that it's not possible for me to visit today.
But the I was surprised on his reply. He suggested me to be matured. What immaturity did I shown to him.
I am to go to consumer court.
Plz reply.
[protected]

I had paid token amount of ₹10, 000 on jun 16, 2019 towards red plan of mahindra holidays to block a particular customer offer available on that day. I did the booking with a confirmation from the sales agent nilesh that the same can be cancelled in 7 days time in case i choose to not go ahead with the membership. On june 19, 2019 itself i called nilesh and asked him to cancel. He said refund will come in 1 or 2 weeks time.
I have again started getting calls from club mahindra sales team pushing me for a membership. But refund of ₹10, 000 has not happened yet.

Hello CMT,

Am still waiting for response from you all and spoke with Customer care multiple times and this justified Customer importance that your team providing is not satisfactory and one of main reason for my cancellation as well, expecting quick response, thanks

Regards,
Kamesh.D
On Monday, August 5, 2019, 03:17:05 AM PDT, Kamesh D wrote:

Hello,

Any update on the below cancellation request, its pending for more days for response, need your attention to close the same with quick turn around, thanks in advance

Regards,
Kamesh.D

On Wednesday, July 31, 2019, 01:37:51 AM PDT, Kamesh D wrote:

Dear Mahindra team,

As discussed with your customer care team I wish to cancel my below membership login due to unavoidable family situation and not satisfied with booking systems and committed vouchers usage, kindly request you to payback my login fee paid Rs 33300 Via credit card, thanks in advance

My membership ID - 2875270

Thanks & Regards,
Kamesh. D

On Monday, July 29, 2019, 08:01:22 PM GMT+5:30, Kamesh D wrote:

Any update on the below cancellation query?

Regards,

Kamesh

Sent from Yahoo Mail for iPhone

On Tuesday, July 23, 2019, 1:01 PM, memberexperience wrote:

Dear Mr. Kamesh,

Greetings from Club Mahindra!

Thank you for writing to Member Experience Management.

As per your email dated 07-22-19, we acknowledge the receipt of your email and while we work on your query, please allow us some time to get back to you with a resolution.

We appreciate your patience in this regard.

For feedback, enquiries and service requests please call[protected] or you can send us an e-mail at [protected]@mahindraholidays.com and we will be happy to assist you.

Warm Regards,
Ryan Gomes
Member Experience Management

Download the Club Mahindra Mobile App from Play store/App store and experience a host of features regarding your membership. Login to www.clubmahindra.com and explore multiple experience options available through your membership.

SMS “CALL” to 5607050 for any queries and our Member Experience Management Team shall get in touch with you within 4 working hours.

DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

I purchased mahindra holiday membership in november 2018. I made the downpayment of 38000 and paid 11700 monthly instalments till march 2019.
After that, i requested the company to cancel my membership. For that, i sent them an email and personally visited chandigarh office. Also requested to their sales representative. But they did not take any action and still taking money from my account via direct debit. Which is harassing me a lot.

Dear sir,
Costomer id 2861372
Communication of insufficient information about the membership, stereotype attitutude and rude behaviour of the sales executive mr naval makkar is the reason forwriting this complaint.
I, dr manisha verma was called by club mahindra sales person to attend meeting seminar at tanishq showroom, on 20.03.2019, ambala, haryana was mis - stated (Frauded) that there is two year short trail membership plan of rs. 66, 000.00 in which you have to pay 3 instalments which is 11, 309/- each and have to pay down payment rs. 32840/- immediately as it was anniversary offer of the club mahindra.
After 3 instalments you will be eligible for 16nights including one week international, that your plan is for 2 years, and you would have to pay total rs. 66000.00
Later on the amount was made 32840 as down payment and additional3emi of 11309 to be paid which were made by debit card by me.
They get the form signed at night in hurry from my home. The form filling was without even offering us to read the terms and conditions. I made payment partly through my credit card and partly by cash.
Later on when iasked for free holiday vouchers from the executive, as promised by him, the reply was he will upload whenever required which have still not been uploaded in account.
Now when i planned to book dubai as international holiday, i was given rci number and was asked to call them for booking and i got response that holiday is not possible in dubai. He did not mentioned anything about rci at that time and i am still clueless about this organisation. Moreover, when i asked them to book domestic holiday instead of international, the response was negative.
We were promised 16nights and nothing was mentioned one week international a must. Now the executive has stopped replying to the phone calls and messages and showing an arrogant behaviour.
I even called up customer relations office and had vonversation with mr ashish and he said he has arranged a call back from the specified person but no response has been recived so far.
I have utilsed 3nights.
I want either the promises should be fulfilled or my hard earned money
Should be refunded asap.
Club mahindra is very reputated company world wide., kindly stop such type of practices in long term interest of such esteemed mahindra group. I was interested in to your membership which is 2 years as per your sales representative but as per your policy record there is is 25 years plan.
The sales executives are misguiding and delivering false informaton.
I hope to recieve a positive feedback from the reputed group.

My self malkesh patel.
I received call from your co executive for atten seminar at hotel president at ahmedabad with family. He told me go to hotel and call me for table booking and enter in the hotel.
We went there at given time and call him for entry but he could not receive my call. A few calls done by me after waiting we left vanue. After a day he call me and say for good reference and he committed if my 2 reference attend seminar then you will get your free voucher on complimentry. I gave 2 reference and they also attend seminar, he called me many times for request my 2 reference attend in seminar. But now not receive any calls.
If not reply i go for complaining forward against club mahindra for fake calling. Executive mo no is [protected]. Please reply asap

Patel
[protected]

Hello,

Date:[protected]
Place : Club Mahindra Virajpet

You have insulted the Kodava community by making a waiter wear kodava attire and serve your guests. This is totally not acceptable and may lead to problems. Please explain why do you have these kind of cheap initiatives which hurts local sentiments. If you want good business do it but dont hurt us.

thank you,
Kushalappa
anish.[protected]@gmail.com

R sir,
I have taken a membership no.2876666 club mahindra
But i am fully dissatisfy from your executives
So i have stop payment ch. No.740704 dt. 07/08/19 amt. Rs.11309/- issued in the name 'mahindra holidays and resorts india ltd.
Your executive told a totally lie when she explain about membership she is not picking or talking properly now.
So your membership is not based on facts

With regards
Sonika gupta
Membership no. 2876666
[protected]

I am a club mahindra member with blue membership no 220273. I have paid 21 days in my account. So it is very logical that i should get booking for some of these paid days without paying further asfs. But when tried on internet or by call booking is not possible without paying one more asf. This is illogical. Can you help us remove this injustice to us. We explained on phone that we are aged (80 and 82) and our health will not allow us to take holidays more than these last 21 days for which payment is completed more than a year back. So they have enjoyed interest on this amount of nearly 45000 rs. Still their denial for booking without paying additional asf.
Shriganesh vinayak apte and yashoda shriganesh apte
Email: yashoda. [protected]@gmail.com, mobile [protected], landline[protected]