| Address: Panipat, Haryana, 132140 |
| Website: members.clubmahindra.com |
Member id 2794074
I have applied for club mahindra membership on 17-dec-17 at employees club, panipat refinery township, panipat vide application no oct/2017/25yrs/190370. They offered 10% discount, add on 5nights/6days and additional vocher of 2nights/3days as a gifts and thus i have paid full membership amount of rs. 3, 61, 980.0 at the time of application vide atm card & cheque. I already paid annual subscription fee around rs. 14700/-
During the discussion on 17-dec-17, mr. Akshaya (Mob no. [protected] / [protected]), sales executive of club mahindra explained that as i am paying full membership amount at the time of joining, i shall get discount of 10% with other benefits and also the yearly maintenance charges shall be varied (Plus/minus approx.. Rs 200-300 per year) for next 25 years which is around rs.14, 700.00. Now they increase asf more than rs. 800/=
I try to avail my offer gifted coupen for 2nights/3days in march as well as may 2018. But online site showing non-availability, i told to club mahindra sale executive. He assured me that he will confirm it for me, but till now i have got no-bookings, even in mussoorie, naukuchital, corbett national park and finally jaipur. One coupen got expire after six month due to their poor services, and they offer me a second coupon which is now around to expire. I was assured a lot during these days but no booking confirmation till now.
Another add on 5nights/6days, which were given, still not added in my account even after many reminders to club mahindra sale executive as well as mailed to company. The offer is valid for one year only and more than 50% time has been passed.
I applied for cancel my membership due to highly headache from their services. After all i have paid money for services not to increase myself tension. A single booking create such a headache to me, how a person can stay with club mahindra for 25 years.in this situation i mentally disturbed, and would not like to continue my membership with such a fake assurance provider.
Now club mahindra said that 60% amount will be deducted, if you cancel membership. This is big harassment to me and my family. I am in depression as our money is not refunded in totality. Kindly arrange to process my total refund request including asf.
Nov 22, 2018
Complaint marked as Resolved Club Mahindra is irresponsible towards members in all respect. Refund offered only Rs.63096/= against payment of Rs.361980 plus AMC amount Rs 15000/= approx.on dated 11 Oct 2018. This is not acceptable to me and i have to bound with them and bear their worst services.
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2018
Club Mahindra Holidays Customer Care's response Hello vinvar1, we completely understand your displeasure and will be getting this checked internally. We have made a note of your membership ID along with the concern raised. The Member Experience team will connect with you on this soon.
Aug 10, 2018
Updated by vinvar1 The Team member will again be offered fake assurance which will never be fulfilled. How you have time for us? when we want to talk call on customer care number, it has only one option for call back for member, but for a Non-Member, customer care executive pick up call at once. it means that customer are not important to you. You are interested in new customers only. If you are not able to provide services for which you have handsome amount, then why you make people fool and empties their pocket. You are saying that your sales executive are not right person to contact, then why the came here???????
Aug 13, 2018
Updated by vinvar1 I need 100% refund including ASF, which I have paid to Club Mahindra. I am fulfilled by their assurance. They were given sufficient time to fulfill.
Aug 31, 2018
Updated by vinvar1 on 10 Aug 2018 email received that they will soon contact to me but till now No response by Club Mahindra.
Please manage to update me about my refund.
Sep 10, 2018
Updated by vinvar1 No single person contact to me by Club Mahindra and no email regarding this concerned by them. How can then it resolved ?
Sep 10, 2018
Updated by vinvar1 At least they (Club Mahindra) have to e-mail me about what they have resolved.
Sep 28, 2018
Updated by vinvar1 No communication till date by Club Mahindra.
Still Waiting for refund amount of Rs. 3, 61, 980.00
Nov 22, 2018
Updated by vinvar1 Refund offer only Rs.63096/=, on 11th OCT, 2018, which is not acceptable, and I have to forced now with situation to bear loss. Even after a numerous communication from my side, their response is negligible.
No effect for complaining in this forum. Club Mahindra services are still wrost.