Club Mahindra Holidays Complaints & Reviews

Don’t fall for club mahindra free holiday voucher scam. Remember there are no free lunches in life. I had gone for one such invitation plainly out of curiosity and was not surprised at the fraud that awaited me. What did surprise me was the new levels of low in rudeness and poor customer service that these people had stooped to and were in the process giving a bad name to the mahindra group. Wonder what anand mahindra would have to say...

We applied for club mahindra membership in bangalore on january 13th with application id maf:oct/2017/25yrs/194179
We paid rs. 53771 with debit card on same day.
After 7 days we saw that our application is not even getting processed and the contact manager also was not responding to our calls
Seeing this pathetic we wanted to withdraw our application and sent scanned copy of cancellation request signed by both applicants to club mahindra relationship mail id

As per the part c 8.1 in the membership agreement, we requested full refund of rs. 53771 as we withdrew application within 10 days

The club mahindra team (Arun from bangalore branch) convinced us that the application cannot be withdrawn until the membership id is created, and gave an assurance that the full refund will be initiated

So we permitted membership id to be created which is : 2799726
Membership team who gave us assurance that our cancellation process is initiated and will be done within 90 working days from february 03rd when the membership id got created in email as well

Now whenever we call the relationship care they ask us to wait until 90 working day which also have crossed (14th june, 2018) so that they can log a complaint to local cm team. Local cm team whenever called says its central cm relationship team that should do refund processing

Finally we dropped mail to club mahindra relationship team initimating them of the crossing of agreed 90 working days deadline on june 14th for which we didnt even get acknowledgement.

Can you please advise how to approach the consumer appellate and other actions that can be taken to start the refund process with penalty

They keep changing the seasons and corner you to upgrade ur membership. I have so many days lapsed coz of this sick policies. Wherever they see that bookings are more during a time period, they immediately put it to a higher season and when u raise concerns they stick to the word policy. A member for almost 10 years, i feel sorry and regret abt my decision i made almost 10 years ago now. These scammers just need your asf [ annual subscription fees which comes up to ~15k a year which the marketing team did tell after the membership was taken (Sorry i dont have evidence abt it)] and then they raise the band of all holidays cornering you to upgrade. So i[censored] decide to stay on the lower band, you end up lapsing your holidays. This is not the clubmahindra 5 years back where the team was great. The old teamis replaced by a team of soothsayers who just keep telling policy policy policy. Any robot could do that. Please help get the membership cancelled with a percentage as a refund as this seems more of a cornering to an upgrade else as a customer i would have to lapse the services tht i have paid for.

Membership id : 1651437
Booking tried for : aug:[protected]

Note: last year the same was in blue or white season, this time they moved it to red cornering the member to either lapse the days or upgrade membership

Dear sir,
I have been cheated by false information, given by sales executive of club mahindra,

I want to tell full detail in writing

Pl call me so that i can explain everything in detail. I had mailed them so many times. But i m not getting any satisfactory reply and they don;t want to refund my money.
I am writing all the incident from day one,
I had also mailed it to club mahindra.

Incident details:

On 1st april, i got a call that club mahindra executives has come in guest house of kribhco nagar, shahjahanpur (U. P.) so pl come to meet and collect your free voucher.
So i along with my wife went there at around 5 pm and talked to mr. Sachin tripathi and his team member mr. Kundan kumar (Mob no. [protected]). Kundan explained me that if i take club mahindra membership on 1 april, i will get much discount and this discount is available only that day.
He told me:

1. I have to deposit rs. 28930 only and i have to give two cheques of rs. 9090 against emi,
These cheques are for formality only. U just go to any resort, if you found resort satisfatory only then your emi will start.., otherwise you can cancel membership anytime and you will get full refund except rs.2250 (Processing fee).

2. When you come at any station, after then, club mahindra will take care of you. Club person will send a car with driver and that will remain with you till your tour is complete. Club mahindra will borne all the expenditure till that time. I have to pay only for meal and for that also, meal coupons (Free of cost) will be provided. So you have to pay nothing.

3. If you want to transfer membership, it can be done by a single mail without any cost and if you are not satisfy with club mahindra, then club mahindra will buyback your membership,

4. Rci is for 25 years

5. Two adults and two kids are allowed in one studio.. Without any cost while i had told him that my son is of 13 years and daughter is of 10 years.

6. I can gift my holidays to my relatives, free of cost.

7. Annual maintenance charges are there, for this year, it is around 14000 rs. And it will get decrease year after year as you will be a member of club mahindra for so long..

8. He will provide me 20000 rs. Fhrp within one month. Which i can use in shopping.

And many more things,

But when i received the brochure and go through it at my home in night, i come to know that most of the things, told to me, were false so i mailed him to cancel my membership at given mail id kundan. [protected]@mahindraholidays.com

But when i talked to him, he said that cancellation is allowed only after generation of club mahindra id so i have to answer positively in confirmation call..
When i received confirmation call, i come to know that charges are absolutely different to what i was told,, so i told this to kundan, he said, no problem sir, it is only for formality..

You say that i m ready. Only that my id will get generated and i can cancel my membership..

So i confirmed on call and my id was generated.
After my id generation, i asked him to cancel my membership. He said that mail me..
I mailed him but all the mail got bounced.

So i again asked him,, he said that some technical issues are there, so mails are getting bounce. Within one or two days, it will be solved..
So i said him to cancel my membership on 9 april on whatsapp also.

But he didnt do anything and after one/two week, his mail got correct as per him.
So i mailed him to cancel my membership.
He told me to mail him, then he will forward it to higher authorities,

When i asked him any email id of clubmahindra the he told me that this is the procedure. I can not mail directly to club mahindra.

So i mailed him. He told me that he has forwarded my mail and process is going on,

When i asked him to send that mail to me also or screenshot of the mail to me, he did not answer me.

On 7 may, i got a message from my bank that a cheque of rs. 9090 has come for clearing, i asked to contact mr kundan as he was saying that these cheques are only for formalities. These cheques will not be put into bank for clearing.

But rs. 9090 got deducted from my account.

Again on 7 jun, rs 9090 got deducted from my account then i enquired about office of club mahindra, bareilly (U. P.) on net.
Then i got contact number of mr sachin verma (Lucknow office).
I explained everything to him then he said,, yes, we are also very much
Angry with our sales team, and their wrong/false commitments.

But on cancellation of my membership, i will not get any refund.

So it is better to avail holidays for rs. 47000..

From him, i got the contact number of mr sachin pathak of bareilly office. (Mob. No.[protected])

I told him everything then he told me that mr kundan kumar has been expelled from office as he has deceived many persons.

I asked him thatit is ok. You have expelled him but what about my 47000 rs.???

He also told that he will try to refund but possibility is nearly zero. I should avail holidays.

Then i talked to customercare.

I told many thing to that lady, she said me to mail all the details to [protected]@mahindraholidays.com

So i mailed all this incident to [protected]@mahindraholidays.com

(Interaction id[protected]

I have attached whatsapp chat with mr kundan kumar (Sales executive of club mahindra) in that mail.

I was going to lodge a fir in police station but after talking with your executives, i didnt lodge fir..

So pl help me.

It will be much better if a senior person of club mahindra call emand take all the details.

So that no another person got decieved by your sales executives and image of club mahindra reain good and more & more person join you.

If required, i can provide the emails which i had written to kundan. And also the mails which told me about mail bounce.

Pl tell me what to do, and arrange to refund me my whole amount as i have done a mail on very next day to clubmahindra executive to cancel my membership and also when he told me that it is possible only after id generation, i again asked him to cancel thsi by mail, but when mail got bounce then i whatsapp him to cancel my membership on 9 april (Within 10 days of taking membership).

So pl consider all the things and arrange to refund me my hardearned money,

I will be very thankful to you..

Akhilesh kumar varshney
[protected]

Club mahindra id is:2811510

I am trying to book a stay in coorg - madikeri / virajpet for my family using a voucher i received from mahindra resorts team when i attended one of their presentations.

My voucher is valid till last week of august 2018.

The duration of my stay lies in white periods which means non peak seasons in the 1st week of july. When i tried making the booking to my shock not one room is available until 30th sept 2018.

I fail to understand the reason why mahindra issues such vouchers when they donot intend to let people make their bookings even in the non peak seasons.

On dated 09/06/18 with the help of your officer mr. Sachin pathak (Manager sales), i registered to login my account with the rectify of my mobile number and email id. Which are incorrect in your records.
The email id - radhika. [protected]@gmail.com was wrong, it is not my id, its wrong filled by your officer, so i was unable to mailed any my quaries to you by this id.

My email id is, [protected]@gmail.com and [protected]@yahoo.co.in

And the mobile number [protected] was wrong filled by your officer, my mobile number is [protected] and [protected]. (8 inpace of 0)
(Photocopy attached)

Before i was corresponding you with this email id [protected]@gmail.com which was not registered in your records (By your mistake)
(I have found membership id ie.2811511 is on 15/06/18 by post and i continue try to rectify my mobile number by your officers by telephonic (I have date and records also), after then i mailed to registered mail id)

Sir, now i want to know some commitment which was tells us to your officer, he says that

1- if pay ten percent of down payment, you can visit in our club mahindra any point. If you like it, you deposit rest amount (You deposit rest ammont with installment ie. Emi) otherwise you withdraw
(I deposited the down payment, but now your officer tells us, you pay minimum three emi then you are eligible for the same).

2. Your officer don't tells us about annual maintenance charges, which can't affordable by me.

All these reason i want to quite my membership, and be refund my deposited money.
So i request you to please do the needful action against the same.

Thanks & regards

Radhika gupta

[protected]

Below is detail received by Club Mahindra ; after register for cancellation waited around 120 days still didn't received any update or calls

Dear Mr. Sutar,

Greetings from Club Mahindra!

With reference to the cancellation request of your Club Mahindra membership, we would like to acknowledge that your cancellation request is registered with us on[protected].

Your Cancellation Request no: 74607. We would like to confirm that your full refund will be processed in 70 days. Request you to kindly contact the Branch for further details.

For Feedback, enquiries and service requests please call[protected] or you can send us an e-mail at [protected]@clubmahindra.com and we will be happy to assist you.

Thank you for giving us the opportunity to be of service to you

Warm Regards,

Raj Dodia

Member Experience Management

Login to www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For Reservations, please click here. Are you new here? Sign up to create your password. User Id is your member ID.

Just SMS HELP to [protected] for any membership related information.

All new Club Mahindra Mobile App is now available on Play store and App store. Download now and experience host of new features.

For feedback, enquiries and service requests please call[protected]. If you are calling from outside India, please dial [protected].

(Business timings (IST): 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays & Public Holidays) or email [protected]@Clubmahindra.com

I opted bliss classic membership on 7th june 2018. For some reason requested to cancel through email on 10 june 2018. 3 days passed, till now no response from executives of club mahindra. I have sent so many emails, my 10 days cancellation time will expire for full refund, n club mahindra then refuse to refund. My application for membership no ismar/2018/bliss /006364. Thanks if anything can be done in time!!

I had applied for club mahindra membership on 25 may2018 by making down payment of 10% then. Subsequently i received booking id no. 2820501 but due to personal reasons within a week i have sent email to memberexperience to cancel my membership and refund my down payment made. I have been out of country from 05 to 11 june 18. I have sent repeated mails requesting for my cancellation but there is no reply. I am a senior citizen and request your office to contact me at the earliest and resolve my issue.

I took club mahindra member ship in 2017 vide membership i'd 2767663.
I have sent an email regarding cancellation on 06/11/2017 and also visited to their office several times for cancellation but they are not giving me any confirmation mail or any receipt.
Despite this email i am getting my installment messages to my bank account..
I have no interest in continuing with club mahindra.
Moreover company has denied any way out of membership.
I had never such a bad experience in my life..

Dear clubmahindra,

I request you not to process my application which was handed over to mr satyendra yesterday 10.06.2018 evening at 9 pm for the membership at korba 495677. Kindly make arrangements to refund the down payment of rs. 27k with credit card made at yesterday. Kindly treat this mail as full and final instructions for not pursuing the membership. Kindly immediate stop at all processing in this regards as communicated over the phone to mr. Satyendra also.

My login id is not generated yet because i have not given any documents, it was told me that if i wish to continue then i will send the details. Now, i dont want to take membership.

Durga prasad sahu
Dp. [protected]@gmail.com
[protected]

I took club mahindra member ship in 2008 vide membership i'd 279883. Since then we have been cheated and fooled by the company. They charge hefty membership and annual upkeep charges however the entry to resorts is not restricted to members only. This is leading to members never getting holidays booked on preferred days and compulsory have to pay annual fees.
Moreover company has denied any way out of membership. This amounts to fraud. This is my first attempt to get my dues. Next i plan to go legal with them.

Sir / mam your caller call me sevral time to visit club mahindra office (Growel.)
Club mahindra holidays world. Shop no. 101, opp. Main line china restaurant, 2nd floor, akurli road, growell mall. Kandivali (E). From sanjana appointment time:.11.30 pm
W
I visited there with my family and your team gave resort persentation but your 25 year holiday plan is very expensive now i could not afford now,
After persentation there is a person who persent taht tiwari he said we will give you voucher for 2d 3n for any club mahindra resort in india and 2 movie ticket but he still mail anything your team made us fool doing froaud with with who is not able to take you holiday pack.
Warm regard
Roshan ali siddiqui
[protected]@gmail.com

Myself jaivardhan singh from ballia (U. P)... My membership no is 2638822... Date of issue : 09/07/2015... At that time i was in tour of varanasi.. Their executive forced me to fill their form in jhv mall, varanasi... Nd told me that u will get a free voucher when ur form will selected by our company... Once a day someone called me and offered me a free voucher that u will get selected by us... Their executive again forced me for appointment.. I told them that come to my place ballia... He gave me so lucrative offers... Nd atlast offered me a membership of club mahindra... Their commitments are as mentioned:

1: every year u will get 1 week holidays with no season boundation u can travel whenever u want.
2: u will get free membership of rci for 25yrs.
3: company will provide u travel desk facilities where u will get discounted air vouchers.. Discounted taxi services.
4: free pick and drop facility from hotel to airport/ railway station.
5:food @ 499-699/person which includes two meals of a day.
6: clubbing nd event facilities.

Nd lots of wrong commitment... Beware of these cheaters they will thug u by their lucrative offers and wrong commitmen & atlast not responded when u bought their schemes.

After their good offers i bought their scheme.. I paid first down payment of rs. 22, 600 in cash on 30/06/2015
After that i paid 4 installment by cheque rs16, 950 (07/08/2015 -07/11/2015)

Total amount: rs.90, 400/-

In november 2015 when i ask them for a trip in their customer care they told me that u are not authorized to use ur membership in pick season because u purchased our off season membership nd then after discussion with their booking department i get to know that i was fooled by them.

Then i asked for refund.. They ignored me... I sent a 4 mail on their member relation id but not get any response for their side...

I want my money back... I hardly earned it.

I don't wanna continue with u all looters... Refund my money asap..!!

Dear Club Mahindra, I have already applied for cancellation of my membership within 10 days after payment of my first down payment of rs 35830/- Due to certain exigency at my home I am not in a condition to take this membership.kindly make arrangements for my amount as it’s been more than two months now .plz don’t violate your own terms and conditions.

Regards
Shivangi Dubey

I have sent an email regarding cancellation on 29.05.2018 and got a reply as below. Despite this email my account got debited on 7th june, 2018. Kindly refund my hard earned money. I have no interest in continuing with club mahindra.

Dear ms. Dungdung,

Greetings from club mahindra!
This is with reference to the e-mail which you have sent to us.

We would like to inform you that we have forwarded your request to branch. Although this might take a little time, please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressed. We will revert within 2-3 working days with a resolution of your concerns.

Thank you for giving us the opportunity to be of service to you

Warm regards,
Ashwariya s
Member experience management

I bought white stu membership in nov 2017, my membership id is 2788276. When ever i plan any vacation then resorts are always unavailable even in white season. They always claim to plan my visit but when i ask them then they always told me to check their app for availability.in app the resorts are unavailable.in my recent conversation they promise to solve my concerns and plan my visit to north east but still i did not get any update from their part.in their emails they pretend that they are helping me but they are not. They want me to plan my vacation as per their schedule which is not possible. I already told them at time of buying membership that i used to travel a lot and they promised that i will get my booking but now that are not providing any service and also not ensuring any thing. I emailed them for cancellation policy but they did not consider that too. There customer support is always unreachable, they don't care about customer.
Looking at the past i don't want to continue with club mahindra. I want my money back as i haven't took any service or vacation thru club mahindra membership. I don't want to waste my money anymore. This is a fraud and need to be stoped.
I want to cancel my membership and need my money back.

I have faced a scenario where at 9.30 am on the 1st day of start of booking to a Club Mahindra Hotel at Singapore, I did not get booking. To an extent my plans went topsy turvy. I am a red color member. When I took the membership in year 2005, it was the highest priority membership. Later purple was reintroduced and we stopped getting preferred bookings. I was asked to pay more amount again go to the top level which was unfair. When I introduced...

I purchased mahindra club membership by paying amount of rs 25815 on date 17/05/2017. After that i paid installment of rs 5107. Because of personal reason i needed to cancel this membership. I requested for so many times but i didn't get proper response. I got my installment back but still main amount of rs 25815 is left to take. They are ignoring me. Please help me to get my amount back. Thank you.

A very intolerable and objectionable behaviour is performed by club mahindra. My preplanned and booked holiday at kandaghat for my esteemed guest mr. Miten shah has been cancelled without my consent and confirmation. My 3 day booking at kandaghat was terminated and it has created a shamefaced situation for me towards my guest.

I want a confirmed restoration of my booking at kandaghat of a 1 br from 26/06/18 - 29/06/18.

I expect an immediate reply within 24 hours.

I would like to have a meeting with a senior authority bringing-to their notice the ‘ grievances and disservice by club mahindra in the last 13 years’.

Harassed member of club mahindra,
Anuj p. Zaveri