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Club Mahindra Holidays Complaints & Reviews

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Updated: Jul 11, 2025
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Club Mahindra Holidays reviews & complaints page 72

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B
Bhupesh M
from Delhi, Delhi
Feb 20, 2018
Resolved
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Resolved

Address: Gurgaon, Haryana, 122002
Website: www.clubmahindra.com

After filling the coupon somewhere we had recieved a call that we shall visit club mahindra programm once.
Since we do travel a lot, we had trusted and gone to meet them on 14th june 2017 gurgaon.
We were attended by a club mahindra sales supervisor (Mr sumeet - [protected]), while selling of the package he told us that we can make initial payments of 35700 rs+ 3 more payments of – 9998 rs to activate the membership and after a cool off period our membership will be activated.

I have categorically told him that we do not want to spend almost 1 lac in advance before experiencing the services as our trips are planned in summers (June '18 onwards).
Also i have other financial obligations from nov-april. Upon that he clearly said we can make down payment and first 3 payments and then stop the payments till june which will be 1 years for membership.in the meantime we can avail the introductory offers within a year or he will extend it for 2 years if we call him and let him know (Which can be extended to another year if we contact him)
Before completion of 1 year if we like the package we can continue our membership for 25 years.

Now when i was calling up the booking department, i was told unless i clear my past dues i can’t avail anything. That means i will end up paying 1 lac before i plan anything.

I do not have any written notes from sumeet on stamp paper/club mahindra letter head. However whatever was told to us us and was made us understand on paper by him is with us which has the same info as shared by him. I also tried contacting him several time however didnot get any response or call back.

I want to cancell my membership and get a full refund of
Down payment -.35700 rs+ 3 monthly payments of – 9998
Mar 30, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2018
Club Mahindra Holidays Customer Care's response
Dear Bhupesh, this is not the experience we intended you to have. Although we regret to know about the discontinuation of your Membership, we request you to share your Membership ID and contact number via Facebook Inbox. Our Member Relations team will reach out and assist you further with your concerns.
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    A
    Artilin
    from Savantvadi, Maharashtra
    Feb 19, 2018
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    Address: 400064
    Website: www.clubmahindra.com

    Till today the 19 th feb, 2018 from december 2017 an amount of rs 12, 000/- has not been credit into my debit card by club mahindra holidays.
    After sharing the bank statement in black and white, they debit the amount on october 27 th 2017, and not credit back the amount till date feb 19 th 2018.
    A. Shreemathi who handles the social media of theirs has not been able to. Help much. I will need to take a very strong route to file a complain for their blatant lie.

    Finance team club mahindra. A. Shrimathi.
    Mr thamil member relations customer service manager.

    These two have just been sending emails with no results.
    All emails. Copies i have and willing to show u the blatant lie by club mahindra holidays
    Artilin
    Club Mahindra Holidays customer support has been notified about the posted complaint.
    Feb 19, 2018
    Updated by Artilin
    With regards to your email, we would like to inform you that finance had reconfirm that they have processed the refund to your account, however we request for the confirmation mail from the finace we are waiting for the same. We will update you once we get confirmation mail.

    They will keep sending the above email

    Sign by a, shreemathi club mahindra social media
    Till date 19 th feb, 2018 not paid the amount rs 12, 000/-
    Till date from december 2017 till today 19 th feb, 2018 they keep lying. All of them.

    Have shared bank statement, confirm by branch manager vijaya bank no credit from clubmahindra
    Blatant they lie they have
    I want a case against them. I hope from consumer complain i can file a case against them and make them pay the money with interest
    Artilin
    Mob [protected]
    Feb 20, 2018
    Updated by Artilin
    Still not received my refund rs 12, 000/- after a shreemathi has taken the bank statement. Verified i have not received my amount debit on oct 27 th, 2017.
    Till today the 20 th feb, 2018 they keep sending mail. Will get back.
    Finance has received all details
    Branch manger too has mention clearly no credit done.

    We have shared the debit done by clubmahindra on 27 th october
    I want this to be put on highest priority. Will take up with national consumer too.

    They cannot cheat customers
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      S
      Sandykobe11
      from Chennai, Tamil Nadu
      Feb 18, 2018
      Resolved
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      Address: Bangalore, Karnataka
      Website: Www.clubmahindra.com

      Submit complaint

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      Consumercomplaints.in › club mahindra holidays › club mahindra holidays — holiday package

      [resolved] club mahindra holidays — holiday package



      1 review

      Sa

      sandykobe11 on nov 3, 2017

      Hi, i am sandeep kumar co member in club mahindra package with membership id 2752394. Me and my brother girish kumar earlier had a zest mahindra holiday membership for which annual maintenance charges were not paid for 3 years and membership was not in use. The club mahindra team approached us and convinced us to convert the zest package to club package with additional charges. They transferred some part of the zest amount which we had paid to club package and we too accepted as it was attractive.. They made us pay inr 40000 as down payment and converted the rest into emi if 8700 for 36 months. We did pay the first emi but later found it difficult as we got hit by financial crisis and hence stopped from 2nd month without even using a single benefit from company. And then informed club mahindra thru call as well as email that we want to cancel the membership. We were expecting that since we had not used the benefits, at least the down payment would be returned but club team told us that this is not possible as per their policy. Now this was never explained to us and secondly it doesn't make any sense. We just either need the down payment iao 40000 back or transfer the down payment and emi back to our zest membership and make that active so that we can use it or the last option is to provide us with free packages or night worth 40000.

      Please call me on [protected] to discuss

      Thanks
      Sandeep n
      Mar 22, 2018
      Complaint marked as Resolved 
      Club Mahindra Holidays customer support has been notified about the posted complaint.
      Feb 18, 2018
      Updated by Sandykobe11
      I have posted new compliant with sane pls issue as the old complaint was closed without resolution
      Feb 18, 2018
      Updated by Sandykobe11
      I have posted new compliant with same old issue as the old complaint was closed without resolution
      Verified Support
      Feb 19, 2018
      Club Mahindra Holidays Customer Care's response
      Hey Sandeep, We have made a note of your Membership ID and have passed on your message to our team. Kindly allow us some time to get this checked internally and we will get back to you with an update.
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        C
        Choudhary Shailendra Attri
        from Pune, Maharashtra
        Feb 17, 2018
        Resolved
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        Resolved

        Address: Dehradun, Uttarakhand, 248179

        My name is shailendra kumar.. My emp. Code was.. 21057.
        I worked with mahindra holidays resorts and india limited as holiday consultant from 20 sep. 2016 to 31 july 17.
        But i have not received my pf.
        I mailed at chennai office in revert they said to me that your file in process..
        July to now is 7th month going on..
        Please give my pf.
        [protected]
        Shailendra kumar
        +1 photos
        Mar 22, 2018
        Complaint marked as Resolved 
        Club Mahindra Holidays customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2018
        Club Mahindra Holidays Customer Care's response
        Hi Shailendra, Kindly connect with us via Facebook Inbox, we will have the right person get in touch with you.
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          M
          mustufa kalabhai
          from Mumbai, Maharashtra
          Feb 17, 2018
          Resolved
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          Resolved

          Address: 411048
          Website: www.clubmahindra.com

          My membership id sis 2760195 which is taken in the month of may 2017. The marketing team who is involved in the membership is gauraha. Peeyush and kunal. Kelkar. I got to know of the mahindra membership plan through some promotions in the pune seasons mall and have filled the form by showing the interest in the plan. Mr. Peeyush was assigned for my membership plan and he called me up and fixed the meeting in the month of may 2017.in the first meeting, he came to my residence and provided me an overview of the plan, the benefits and property details and payment options for various membership type. I rejected the offer as the payment plan did not suit me due to interest component involved.

          In the second meeting, mr. Peeyush gave a call through his superior mr. Kunal and assured me that we will do some internal adjustments by logging your membership and liaising with accounts team and as such you can make the payments as per your wish and no interest will be levied. Following are the way through which mr. Peeyush and mr. Kunal has duped the member by giving false commitments and hiding the facts.

          A) in the series of the meeting (Face to face and through phone), mr. Peeyush never told me that once the member take the membership he cannot cancel and the amount paid is nor refunded in any circumstances by club mahindra.

          B) he gave the false commitment that you can pay 30% of whit studio membership and your membership will be active after the company receives 30% payment. Once it is active, you just have to pay yearly asf and can plan your holiday at any resort offered by mahindra and through rci. You can book the holidays through app or mahindra website. However, when the 30% amount was paid, the system was showing the emi dues from me since it was logged in through 12 installment. This was never told by anyone and as due to wrong information and cheating, i was never able to book my holidays till date.

          C) mr. Peeysuh told you can enjoy the benefit of 30% of the membership amount paid and in the event you want to cancel it, you can cancel the membership any time. This was another level of cheating.

          D) member can cancel the membership anytime and if you have not availed or used the membership days you can will get the full amount refunded within 60 days of the time frame and company will issue a cheque in your favor as full and final settlement.

          E) member can make the reservations without depending on anyone (Sales, member relations) by using the app and website and no dues will be shown in your name.

          F) peeyush and kunal took the undue advantage of their positions by giving the false commitment and assuring to member which was not as per company policy.

          From last six months, i am following up with peeyush earlier and now with mr. Mohit who is part of retention. Mr. Mohit has given me few options regarding flexible payment, however, this is not what i expect and does not suit my financial plan.

          As a member, i was in disadvantage due to wrong methods used by concerned marketing team and i have lost all trust on the company “club mahindra”. I would request you to take this a serious complaints to the people involved and club mahindra pune branch. Further, i would request you to refund my entire amount paid till date by issuing a cheque / money transfer to the following account in the next 45 days.in the event, if no amount is refunded or action is taken against the undersigned, i will be taking up this matter seriously with head office and will not take my step back in reaching out to board members of the company and if required to consumer forum/ social media platform.

          In the absence of any response from the club mahindra in next 3 days, will assume that you accept and take this email on record and the membership amount shall be refunded in the next 45 days,

          Mustufa kalabhai

          Icici bank

          Branch – salunkhe vihar road, pune

          Account no –[protected]

          Ifs code: icic0003378
          Mar 22, 2018
          Complaint marked as Resolved 
          Club Mahindra Holidays customer support has been notified about the posted complaint.
          Verified Support
          Feb 19, 2018
          Club Mahindra Holidays Customer Care's response
          We regret this, Mustafa. We have made a note of your Membership ID and the team has been informed about the same. Kindly allow us some time to get this checked internally and the team will reach out to you shortly.
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            V
            vicky5593
            from Ahmedabad, Gujarat
            Feb 17, 2018
            Resolved
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            Resolved

            I bought membership of club mahindra through their sales event at amritsar.
            I paid full amount of package (White - studio).
            The day after my sales processing is over, the club mahindra team started ignoring us.
            They committed to provide support over email and phone, but they did'nt picked up the customer care phone and no response given on the email.
            I provided details for the singapore package, which is part of package and club mahindra initially committed to book that holiday in one week, but even after one month no action taken on my request.
            I had wrote too many mails and also approached the sales personnel but no adequate action taken by the club mahindra.
            I also paid asf as they told me that it is neccessory to avail the offer.
            Now, after paying about 4.0 lac rs. I am still facing no support and zero service.
            I want complete refund of my money and dont want to continue this relationship with club mahindra.
            I didn't use any service of club mahindra till date which is part of package, so the money shall be refunded completely.
            Thanks & regards,
            Vikramjit singh,
            Member id: 2794587
            Mar 22, 2018
            Complaint marked as Resolved 
            Club Mahindra Holidays customer support has been notified about the posted complaint.
            Verified Support
            Feb 19, 2018
            Club Mahindra Holidays Customer Care's response
            That's not how we want you to feel, Vikramjit. Our team has made a note of your Membership ID and is working on your concern. Kindly allow us some time while we get these details checked and connect with you on a call.
            Mar 07, 2018
            Updated by vicky5593
            After discussion with Mr. Saleem, the booking of Hotel rooms done, but not as per commitment given during sale.

            My package includes Hotel rooms with Buffet Breakfast but i got a confirmation voucher only for rooms, after discussion with Team Mahindra still not received updated voucher.

            The City tour booking related Query also not resolved till date.
            Apr 24, 2018
            Updated by vicky5593
            This Complaint Has not been Resolved...
            I didn't Received Revised Voucher till now with inclusion of Breakfast

            I also put emails to member relations team but no reply received.
            I tried Number [protected] but number came as not valid.
            I also sent SMS for call but no call received.

            I had raised a request to club mahindra regarding change in dates of my booking, if possible along with revised voucher with inclusion of breakfast, but Club Mahindra didn't bother to respond to customers.

            My actual booking date is 24-27 May 2018 but i want to change now for 26 to 29 May 2018, If possible

            But no response Received.

            Thanks
            Vikramjit Singh
            +[protected]
            [protected]
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              K
              Kishore123123
              from Bengaluru, Karnataka
              Feb 16, 2018
              Resolved
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              Resolved

              Address: Bangalore, Karnataka
              Website: gvms.clubmahindra.com

              I have been called for a presentation about club mahindra, and at the end of the presentation i got a free voucher for 2 days stay at any club mahindra property in india. Since the time i got, i trying to book a resort but none of the resorts the booking are available. Even i tried a date till may 2018.

              The question is even if i had chosen to buy a membership, the same would have happened. And i'll just keep the voucher and enjoy my holiday at home.

              Requesting you to block a date for us for a trip.

              Contact number: +91-[protected]
              Mar 19, 2018
              Complaint marked as Resolved 
              Club Mahindra Holidays customer support has been notified about the posted complaint.
              Verified Support
              Feb 16, 2018
              Club Mahindra Holidays Customer Care's response
              That's not how we want you to feel, Kishore. We request you to share your Voucher code and contact number with us via Facebook Inbox, our Member Relations team will reach out to you soon.
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                G
                grajkondwar
                from Mumbai, Maharashtra
                Feb 16, 2018
                Resolved
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                Resolved

                Website: www.clubmahindra.com

                Bought club mahindra white studio membership with down payment of 29, 000/- and emi option. All the emi paid and approximately in total 400000/- rs paid.
                Always after a very hot discussion we are able to get the holidays. From last two years that too not possible. Hence i have decided to cancel the membership but yet they are not cancelling and are not refunding the membership amount.

                Total refund amount 500000/- (Membership cost + annual subscription fees).

                Ganesh rajkondwar
                To:[protected]@clubmahindra.com
                16 feb at 12:49 pm
                Please lift the phone.

                Iam really in need of money.

                Pune person has called me. I have clearly told him that i want cancellation of membership.

                Please speed up the process.

                And at least now tell me when iam going to get the money.

                Sent from yahoo mail on android

                On fri, feb 16, 2018 at 12:20 pm, ganesh rajkondwar
                Wrote:
                Mr. Jijo
                Could plz update me whats happening really and when iam going to get the money.

                Its really very very painful to talk with you.
                But i dont have any other way than talk to you.

                Please help me to get outoff this.

                Again and again its really painful. Iam day by day loosing what to say.

                Again iam begging for my own money.

                Sent from yahoo mail on android

                On thu, feb 15, 2018 at 1:54 pm, ganesh rajkondwar
                Wrote:
                Mr. Jijo
                Please update or give me the concerned person contact details.

                Also please define your 'some time', 'as soon as' time frame.

                Again and again i am saying that whats a procedure for refund. Please please give proper update.

                Sent from yahoo mail on android

                On thu, feb 15, 2018 at 10:20 am, memberrelations
                Wrote:
                Dear mr. Rajkondwar,

                Greetings from club mahindra!

                Further to our telephonic conversation, i have marked your request to our concern team and the same was communicated to you. We are working on your case closely, and shall update you with further details once we received from the team.

                We request you to allow us some time to work on this we shall surely keep you updated. Please be assured that this is only because it is our endeavors to assist you with a correct and deserving redressal.

                Please write back to us in case you need any further assistance.


                Warm regards,
                Jijo paul jose
                Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

                For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

                (Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

                Or email [protected]@clubmahindra.com

                All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

                — original message —
                From: ganesh rajkondwar ([protected]@yahoo.co.in)
                Date: thursday, february 15, 2018 07:04 am
                To: [protected]@clubmahindra.com ([protected]@clubmahindra.com)
                Subject: re: re:'mhril=[protected]' your club mahindra membership

                Mr. Jijo
                Yet no update.
                Whaen iam going to get refund.
                Please please refund my money.

                Sent from yahoo mail on android

                On wed, feb 14, 2018 at 12:48 pm, ganesh rajkondwar
                Wrote:
                Mr. Jijo
                Same question
                When iam going to get the money?

                Its almost 2 weeks now but yet roadmap is not clear.
                What kind of procedure. Are you really worried about the customer satisfaction?

                Sent from yahoo mail on android

                On fri, feb 9, 2018 at 6:10 pm, memberrelations
                Wrote:
                Dear mr. Rajkondwar,

                Greetings from club mahindra!

                Further to our telephonic conversation, i have marked your request to our concern team and the same was communicated to you. We are working on your case closely, and shall update you with further details once we received from the team.

                We request you to allow us some time to work on this we shall surely keep you updated. Please be assured that this is only because it is our endeavors to assist you with a correct and deserving redressal.

                Please write back to us in case you need any further assistance.


                Warm regards,
                Jijo paul jose
                Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

                For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

                (Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

                Or email [protected]@clubmahindra.com

                All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

                — original message —
                From: ganesh rajkondwar ([protected]@yahoo.co.in)
                Date: friday, february 09, 2018 04:58 pm
                To: [protected]@clubmahindra.com ([protected]@clubmahindra.com)
                Subject: re: re:'mhril=[protected]' your club mahindra membership

                Mr. Jijo
                It's again clubmahindra is not committed to words. As per your words on last week yet the picture is not clear and yet your procedure for refund is yet to clear.
                Please please request not to test ones patience.

                Sent from yahoo mail on android

                On fri, feb 9, 2018 at 4:15 pm, ganesh rajkondwar
                Wrote:
                Yet no update mr. Jojo

                What's going on. Your date of 6feb to call and update. Now its 9 feb but no update.

                Sent from yahoo mail on android

                On thu, feb 8, 2018 at 10:53 am, ganesh rajkondwar
                Wrote:
                As per mr. Jijo before 6 feb matter will be settled. Now what happen another 2 days. Request mr. Jijo call back.

                Sent from yahoo mail on android

                On thu, feb 8, 2018 at 10:33 am, memberrelations
                Wrote:
                Dear mr. Rajkondwar,

                Greetings from club mahindra!

                Further to our telephonic conversation, i have marked your request to our concern team. We are working on your case closely, and shall update you with further details shortly.

                Please be assured that this is only because it is our endeavors to assist you with a correct and deserving redressal.

                Please write back to us in case you need any further assistance.


                Warm regards,
                Jijo paul jose
                Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

                For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

                (Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

                Or email [protected]@clubmahindra.com

                All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

                — original message —
                From: ganesh rajkondwar ([protected]@yahoo.co.in)
                Date: thursday, february 08, 2018 07:43 am
                To: memberrelations ([protected]@clubmahindra.com)
                Subject: re: re:'mhril=[protected]' your club mahindra membership

                Mr. Jijo

                I have not get any update. As per your commitment on 6 feb ur going to call. But yet to receive ur update.

                Sent from yahoo mail on android

                On fri, feb 2, 2018 at 2:27 pm, memberrelations
                Wrote:
                Dear mr. Rajkondwar,


                Greetings from club mahindra!


                It was my pleasure speaking to you over the phone. Basis our discussion, we completely understand your concerns with regards to refund and cancellation.

                As per the discussion, we would like to inform you that we have forwarded your request for cancellation and refund with the concerned team. Please allow us sometime to work on this and shall update you with further details at the earliest possible.

                Assuring you best services always!


                Warm regards,
                Jijo paul jose
                Login to _www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

                For feedback, enquiries and service requests please call[protected]. If you are calling from outside india, please dial [protected].

                (Business timings (Ist): 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays)

                Or email [protected]@clubmahindra.com

                All new club mahindra mobile app is now available on play store and app store. Download now google play (Bit. Ly/2dfojou) and app store (Apple.co/2ezdnot) and experience host of new features.

                — original message —
                From: ganesh rajkondwar ([protected]@yahoo.co.in)
                Date: monday, january 29, 2018 02:12 pm
                To: [protected]@clubmahindra.com ([protected]@clubmahindra.com)
                Subject: re: re:'mhril=[protected]' your club mahindra membership

                When iam going to get refund
                Can any one have answer

                Plz plz iam begging for my pan money
                Get yahoo mail for mobile

                On tue, dec 19, 2017 at 10:40 am, ganesh rajkondwar
                Wrote:
                It's redaculas i have already given the confirmation

                You people are, no words

                Shameless people hopeless people
                And anand mahindras worst company

                Go to hell you people

                Sent from yahoo mail on android

                On thu, dec 7, 2017 at 3:04 pm, memberrelations
                Wrote:
                Dear mr. Rajkondwar,

                Greetings from club mahindra!

                Based on your discussion with us and your request for cancellation of membership, we are concerned that you have decided to opt out.

                As per the membership rules, we would like to inform you that there is refund applicable on your membership after deductions and in view of the large amount your stand to lose would therefore urge you to reconsider your decision.

                Membership cost 337087
                Amount paid till date in rupees 337087
                Deductions in rs:
                60% non refundable admission fees 202252.20
                Pro rated entitlement fees 26966.96
                Cost of rci enrollment 3000
                Free nights and rcv's 0
                Asf due 0
                White goods 6500
                Total deductions 238719.16
                Refund amount 98368

                On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.

                The unused paid holidays could be used before cancelling the membership. Please give us your final decision on this membership.

                Please feel free to write to us at [protected]@clubmahindra.com

                We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.

                Warm regards,

                Prasanna shetty

                Member relations.

                Login to www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For reservations, please click here. Are you new here? Sign up to create your password. User id is your member id.

                For feedback, enquiries and service requests please call[protected]* or email [protected]@clubmahindra.com.

                *business timings: 9:30 am to 06:30 pm, monday - saturday. Closed on sundays and public holidays

                Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

                Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

                Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

                Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

                Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
                Mar 22, 2018
                Complaint marked as Resolved 
                Club Mahindra Holidays customer support has been notified about the posted complaint.
                Verified Support
                Feb 16, 2018
                Club Mahindra Holidays Customer Care's response
                Dear Ganesh, We understand your concern and regret the experience you had. Allow us to connect with you on call to address this further. Kindly share your Membership ID and contact number with us via Facebook Inbox, our Member Relations Team will reach out to you soon.
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                  H
                  Haresh36236
                  from Anand, Gujarat
                  Feb 15, 2018
                  Resolved
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                  Resolved

                  Address: Ahmedabad, Gujarat, 382350

                  Dear sir/madam,
                  Mahindra holidays & resorts india limited.
                  Subject: withdrawal of membership application & full refund of downpayment.
                  I would like to withdraw my membership application under the clause part b, 8.1 of the agreement. I would like to claim full refund of down payment rs. 45000/- under above mention clause.
                  Also please find enclosed the copy of original application signed in original by applicant and received on 11/02/18
                  Date of form filling: 11/02/18
                  Date of payment: 11/02/18 (Total rs. 45000/- by sbi credit card)
                  Date of cancellation: 13/02/18
                  Please take this request of withdrawal of the membership application on priority and provide us the refund at the earliest.

                  Regards,
                  Haresh patel
                  Mar 18, 2018
                  Complaint marked as Resolved 
                  Club Mahindra Holidays customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 15, 2018
                  Club Mahindra Holidays Customer Care's response
                  Hello Haresh, kindly share your contact number via Facebook Inbox or Twitter DM so that our Member Relations Executive can reach out to you.
                  Feb 28, 2018
                  Updated by Haresh36236
                  Twitter account HareshP62666303
                  Mar 18, 2018
                  Updated by Haresh36236
                  No one respond from club mahindra
                  Haresh Patel
                  [protected]
                  Email: [protected]@yahoo.co.in
                  Haresh36236's [Complaint's author] reply, Feb 25, 2018
                  Plz reply I am waiting your answer
                  Complain not resolved from the end of club mahindra
                  Haresh36236's [Complaint's author] reply, Mar 18, 2018
                  The name of membership is Dahiben Patel and emaiI created by wrong from sales executive Mr. Amitbhai
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                    V
                    Vivsa
                    from Rajkot, Gujarat
                    Feb 13, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi

                    Dear Sir,
                    I got a call on 12/02/2018 inviting me to Mahindra holidays presentation in Jind, Haryana on 13/02/2018
                    At nowhere during the call I was told that only couples are allowed in the event.
                    On 13/02/2018 when my father who is a senior citizen reached the venue he was not only denied the entry but also treated disrespectfully which left him very dishearten.
                    Such type of behaviour is not expected from professionals of such a reputed conpany that of yours
                    If your employee can't inform and attend guests properly it is better not to invite them than to humiliate them.
                    Such type of behaviour is not only inappropriate but should be condemned.
                    Waiting for an early redressal of my grievance
                    Thanks
                    +1 photos
                    Mar 17, 2018
                    Complaint marked as Resolved 
                    Club Mahindra Holidays customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 14, 2018
                    Club Mahindra Holidays Customer Care's response
                    Hello @vivsa, this is concerning. We would like to address this. Kindly share your contact number via Facebook Inbox or Twitter DM and our team will connect with you.
                    Please provide me a complaint/refrence number so that I can quote it while sending my number.
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                      D
                      Dr. Ombir Singh
                      from Satrikh, Uttar Pradesh
                      Feb 13, 2018
                      Resolved
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                      Resolved

                      Address: Lucknow, Uttar Pradesh
                      Website: Club mahindra

                      I have applied for membership but the concerned person mr. Bharat singh and mr. Pandey are not responding and not picking my phone. It is not good for your organization's reputation. They are from your lucknow office. Please inform me about my membership number. I want to visit gir sanctuary with my family but they are asking for membership number and to contact the lucknow office but the lucknow office is not picking the phone. Please help
                      Thanks
                      Mar 16, 2018
                      Complaint marked as Resolved 
                      Club Mahindra Holidays customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 13, 2018
                      Club Mahindra Holidays Customer Care's response
                      We regret this, Ombir. Kindly share your contact details with us via Facebook Inbox and we will have our team connect with you to assist further.
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                        N
                        neelkamal jain
                        from Nilokheri, Haryana
                        Feb 12, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu

                        I am a member of club mahindra. Olready done full payment. Inspite of it they never show availability of rooms. Outsider can book easily. All commitments done by agents were false... Totally fraud. All voucher given by company were fraud. All offers were made for cheated with client. I have a big surprise that this company is looting indian citizens openly. Our govt should bann on club mahindra with immediately order and effect. This company is not for family entertainment but it us established for family embarrasment.
                        Mar 18, 2018
                        Complaint marked as Resolved 
                        Club Mahindra Holidays customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 13, 2018
                        Club Mahindra Holidays Customer Care's response
                        This is not the experience we intended you to have, Neelkamal. We would like to connect on a call to discuss this further. Request you to share your contact details and Membership ID via Facebook Inbox, we will reach out to you.
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                          G
                          geeta_bapat
                          from Bengaluru, Karnataka
                          Feb 12, 2018
                          Resolved
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                          Resolved

                          When club mahindra representative came to my house for selling membership he made few statements. He was advocating red membership to us with following pointers.
                          1. There are rooms of two or three people with one extra person provision and you can book accordingly.
                          2. If your membership is of red and if you book in white or blue season we will count lesser holidays as you are booking in season below your membership meaning on booking of one day we will count that as 0.5 day.
                          3. He also said if you book in season above your membership (Purple in my case) we will count it twice. 2 holidays would be deducted for a single day as you are booking above your normal band.
                          This looked to be a fair deal for me hence i went for red membership. But ground reality is way too different.
                          1. Often room are already booked during weekends even of you try to book as 9:00 am when booking for those days open.
                          2. I cannot no matter what, i cannot book for more than four people.
                          I booked for kanha from 18th may check-in and 21th may checkout for four people (As that’s only possible through system). Then i called booking number to ask whether i can have booking for six people as those many people we travel often. When repeated no in reply she finally said she would place for approval in this case and i need to wait.in case of rejection my original booking on four days would remain as it is.
                          I called back in couple of days to ask what happened to my approval and it was said the me that we have approved it and now it is waiting for resort to approve it.
                          I really don’t understand why i have get approval from resort when i made deal with club mahindra and paid them hell lot of money. After four working days my approval got rejected and not only this even my original booking of four people got cancelled!!!
                          It’s been five years i bought this membership and i am entitled to have total 7*5=35 holidays. Here is the bifurcation.
                          Usage summary (In holiday)
                          Holiday entitled: 35
                          Holiday booked/blocked: -7.11
                          Balance 27.89
                          Maximum balance* 21
                          Excess holidays lapsed: -6.9
                          Account balance 20.99

                          In total i have paid around 2.5 (For membership) + 12*5 (As maintenance) i. E. Approx. 3+ lakhs rupees only for 7 days of holidays!!
                          I have no intention of continuing with this membership and pay maintenance of 12 thousand which anyways keep on increasing each year for non-existing five stat amenities holidays.
                          Mar 15, 2018
                          Complaint marked as Resolved 
                          Club Mahindra Holidays customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 12, 2018
                          Club Mahindra Holidays Customer Care's response
                          This is not the experience we intended you to have, Geeta. Kindly share your contact number and membership ID via Facebook Inbox or Twitter DM and our Member Relations Executive will connect with you.
                          Feb 12, 2018
                          Updated by geeta_bapat
                          ID: 2440428
                          You can get my contact number from ID.
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                            R
                            rockyogi
                            from Morjim, Goa
                            Feb 12, 2018
                            Resolved
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                            Resolved

                            Address: 411058
                            Website: www.clubmahindra.com/holiday-voucher

                            Hi got a call from club mahindra people for their promotion, they promised me that they will explain about their plans just for 45 mins and provide them assured gift voucher of free holidays. We reached almost 20 km with family and listen to their plan for more than 2 hrs. Finally we left without any gv and then with multiple followups w received gv online but you will not believe since past 3 months i am checking the availability to book any resort but sorry to say, there is no availability shown on any of the 40 resort for 3-4 months ahead. If there that will be for only one day and that you can't book, you need to have arleast 2 days availability of days this is totally cheating of people by a reputed company.

                            If you forecast the non availability of resort at all the locations then why the hell are you giving those gift vouchers to people?

                            Please be a responsible and committed company. Resolve my issue asap.

                            Regards
                            Yp
                            Mar 19, 2018
                            Complaint marked as Resolved 
                            Club Mahindra Holidays customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 12, 2018
                            Club Mahindra Holidays Customer Care's response
                            Hello @rockyogi, we are here for you. Kindly share your contact number with us via Facebook Inbox or Twitter DM and our Member Relations team will connect to help you with this.
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                              S
                              Shah mayuri
                              from Surat, Gujarat
                              Feb 11, 2018
                              Resolved
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                              Resolved

                              Address: Vadodara, Gujarat, 390022
                              Website: www.clubmahindra.com

                              V had book for membership on 6 feb 2018. Amount was 50, 000. They are not giving appointment to meet us for cancellations nor for refunding the amount. V had done booking from vadodara branch. Miss sharlet mam n his supervisor sir are denying to meet us. Telling will meet on other day n on. Please tell us the procedure for refunding or cancellations of membership. Mihir shah and mayuri shah. Contact us on - [protected].
                              Apr 20, 2018
                              Complaint marked as Resolved 
                              Club Mahindra Holidays customer support has been notified about the posted complaint.
                              Feb 11, 2018
                              Updated by Shah mayuri
                              Not getting refund of 50, 000 rupees by club Mahindra Vadodara branch. For cancellation of membership.
                              Verified Support
                              Feb 12, 2018
                              Club Mahindra Holidays Customer Care's response
                              Hello Mayuri, thank you for bringing this to our notice. Kindly share your contact number via Facebook Inbox or Twitter DM so that our team can reach out to you soon.
                              Verified Support
                              Feb 12, 2018
                              Club Mahindra Holidays Customer Care's response
                              Hi Mayuri, with reference to your interaction with our Member Relations Executive and mutually agreed upon we will arrange a call back in an hour.
                              Verified Support
                              Mar 06, 2018
                              Club Mahindra Holidays Customer Care's response
                              Hello Mayuri, with reference to the interaction ID #[protected] we understand that your concern has been resolved. In case of anything else feel free to contact our helpline[protected].
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                                K
                                Kannan skn
                                from Avinashi, Tamil Nadu
                                Feb 11, 2018
                                Resolved
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                                Resolved

                                Address: Coimbatore, Tamil Nadu, 641035.

                                On 11 feb 2018, i have received an phone call from karur phone no:[protected]Karthi).
                                He spoked in english, and i request him to speak in tamil. And he started to explain in tamil about club mahindra, in between he make fun on me and finally he started to speak in very bad words. It's creates very bad impression on your company. I want you to take proper action on that particular issue. I believe that this issue is based on your company reputation.
                                Hope you will consider this complaint.
                                Mar 22, 2018
                                Complaint marked as Resolved 
                                Club Mahindra Holidays customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 12, 2018
                                Club Mahindra Holidays Customer Care's response
                                This is concerning, Kannan. Please be rest assured that we take such instances seriously. Kindly share your contact number and the coordinates of the person you got the call from so that we can reach out to you and address this.
                                My membership no. is 972448
                                Name Mrs Asheema Mahajan

                                I want to cancel my membership. I have been writing for the past 2 mnths to Member relations, interaction i.d is 11917540

                                No one is responding to me
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                                  D
                                  Deepakverma2010
                                  from Morinda, Punjab
                                  Feb 10, 2018
                                  Resolved
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                                  Resolved

                                  Address: 144001

                                  I m really very disappointed from club mahindra side.. Refund my other wise i will complain to police.. We are waiting from july 17. All members are fraud. We are troubling so much for refund.
                                  Sir give me a genuine reason why are you not refund my money..
                                  Now your all excuse over. Don't forget i will contact in consumer court if you will not resolve it.. I urgently need my money.. So kindly refund it.
                                  Desh deepak verma
                                  Contact me - [protected], [protected]
                                  Mar 21, 2018
                                  Complaint marked as Resolved 
                                  Club Mahindra Holidays customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 13, 2018
                                  Club Mahindra Holidays Customer Care's response
                                  We are here for you, Deepak. Allow us some time to check the status of your refund and our Member Relations Executive will connect with you.
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                                    K
                                    Kapil bhawsar
                                    from Bhanpuri, Chhattisgarh
                                    Feb 8, 2018
                                    Resolved
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                                    Resolved

                                    Hi,
                                    This is very disappointing after paying the money we are not getting the proper response from your team rahul saxena and his agent vedang. We are planning to visit gir forest but the commitment which was made by guys are not up to the mark if we receive the same behavior will not pay the he pending amount and will raise the complaint against the club mahindra in consumer court.
                                    Please revert with positive response
                                    @ [protected]@yahoo.co.in
                                    Or call me on [protected] after 4pm
                                    Mar 23, 2018
                                    Complaint marked as Resolved 
                                    Club Mahindra Holidays customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 09, 2018
                                    Club Mahindra Holidays Customer Care's response
                                    We regret the experience, Kapil. We have made a note of your concern and details. Let us get this checked internally and our team will connect with you to discuss this further.
                                    Verified Support
                                    Feb 14, 2018
                                    Club Mahindra Holidays Customer Care's response
                                    Hi Kapil, Basis interaction ID[protected] we believe our team got in touch with you and addressed your concerns. We hope you are satisfied with the resolution provided by them. In case of anything else feel free to contact our helpline[protected]. Good day :)
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                                      P
                                      Paresh SITS
                                      from Noida, Uttar Pradesh
                                      Feb 7, 2018
                                      Resolved
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                                      Resolved

                                      I have enrolled for club mahindra membership on 3rd december 2017 for which i have made payment of rs 15000/- via cc, due to some family circumstances i called them back on 6th december to cancel membership application.

                                      Formal cancellation mail was sent on 9th december 2017, on which 100% refund was committed by sr executive jagan naidu and his colleague.

                                      Now since 2 months they keep saying that will get refund in form of cheque, but till date i hvn't received anything.

                                      Since now they have started ignoring me and not attending my calls, felt like cheated by club mahindra.

                                      Please help me in getting refund from club mahindra.
                                      Mar 18, 2018
                                      Complaint marked as Resolved 
                                      Club Mahindra Holidays customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 07, 2018
                                      Club Mahindra Holidays Customer Care's response
                                      We are here to help you, Paresh. Kindly share your contact details along with the Membership ID via Facebook Inbox. Our team will look into the concern raised and get back to you with an update.
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                                        A
                                        Artilin Row
                                        from Mumbai, Maharashtra
                                        Feb 18, 2018
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                                        Address: Chennai, Tamil Nadu, 400064
                                        Website: www.clubmahindra.com

                                        We would like to inform you that the PARKROYAL on Kitchener Road International Exchange Fee would get refunded to you within 31/01/2018.


                                        The payment reference number for this request would be JHMP[protected].

                                        Till date today is 31st jan, 2018 not received as committed.

                                        This is a serious concern.
                                        I paid thru my debit card rs 12, 000/- for singapore stay on october 27th, 2017 as verified by vijaya bank branch manager and bank statement.
                                        I cancelled my stay much before hand.email confirmation received from clubmahindra on email that full refund rs 12, 000/- will be done.
                                        Till today the 18 th feb, 2018 i have not received my payment.
                                        I have all theirs emails where they even went to an extent that they paid me.i shared complete bank statement as requested by them clubmahindra social media A, Shreemathi .
                                        I shared complete.Till date not recived my refund.
                                        It has added to stress, Time.i will want to file a complain against them adding interest and all the time they have taken to pay me.

                                        Thamil member relations manager did not respond anymore
                                        Vijayakumar p says finance
                                        Now A Shreemathi from social media clubmahindra keeps saying finance.

                                        Please look into it and i want to file a consumer case against them.
                                        Cancel my complete member.get back every amount paid to them.
                                        As well as my refund rs 12, 000/- with interest
                                        Club Mahindra Holidays customer support has been notified about the posted complaint.
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