Club Mahindra Holidays Complaints & Reviews

I had joined club mahindra in around aug 2017. We had paid installments till dec 2017 (Around 67000). We had joined club mahindra on trial basis for 1 year as said by our sales person that we don't have to pay anything apart from this amount as mentioned. We were getting reminders for paying jan 2018 emi but the sales contact person from club mahindra ensured me that we don't have to pay it as we have already paid it. But on 8-jan-2018 my next installment was deducted. When i contacted the sales team then i was given so many reasons which i was never told before. We are highly disapointed and mentally harassed by club mahindra. We have never received anything that was promised for. It is a living hell for us. I request you to cancel my membership with full refund. I don't want to be part of this fraud company. Please cancel my membership with full refund. We have not used a single night of club mahindra. We are looking for to part ways with this company

I was misguided by the agent.
They told me that I will get pickup drop, food and sightseeing.
all this was included in package but when i tried to book my holidays the agent named Zeeshan dint pickup the calls.

I need my money back.
No one is responding from call Center and even sales person is also not responding .
It seems i have to plan my holidays as per their available rooms and this is not posible for me.

Now they are saying that refund is not possible

I’m kiran i asked for refund on 3 rd day of membership but the executive tried to avoid calls by saying i’ll get back in 2days but till now it’s been 30days not yet upadted about refund and cancellation i mailed to clubmahindra regarding cancellation but til now no updates upon tat 1st emi has been auto debited from credit card on 8th jan 2018 please i want to get back both the transaction which was forcibly done

I am anil kumar jain my membership id is 278956 i have already request for cancellation of my id and refund of down-payment amounted rs 34220 still there is no refund and today also there is direct deduction from my bank of amount rs 10259. I want the full refund of both the amount as soon as possible.

I have booked the deal on 23/11/2017 and request for cancellation on 27/11/2017 but there is no reply from the club mahindra i have talked many times to my sales person shashank chauhan mobile no. [protected], and he always said he already filed for it

Hello sir,
I am sanjay borde from aurangabad i am a red series member of club mahindra.
I and my family went to rajasthan for 8 days from dates 12 december 2017 to 20 december 2017. We check in to kumbhalgarh on 15 december 2017 and check out on 17 december 2017 afternoon.
I lost my iphone 7 at kumbhalgarh resort.
I had complained about it to management.
We reached to kumbhalgarh then we went to poolside for an evening walk. On that time my both phones were present in resorts room. I came to the room after my dinner. When i came to room the iphone 7 was not there in the room. But the second phone was in the room. Meanwhile, the housekeeping guy came to the room for setting extra bed purpose though i clearly told to the management that if i am not present in the room please don't send any person to clear the room. I have clear doubt that my phone was stolenfrom the room. Still, i didn't get any feedback from kumbhalgarh management.
I am requesting you to give me some strong solution for this matter.
This is not at all good thing for club mahindra reputation. We paid 5.6 lack rupees for the membership.5.6 lack rupees is not a small amount
I request you to take some serious action and solve my problem as early as possible. I'm expecting a new iphone7 from the club mahindra.
Please do the needful.
Thanks & regards,
Sanjay borde
Aurangabad.

My registration number:- 2779214
My phone imei number:-[protected]

To whom it may concern,
I want to say that i purchase your club membership in february 2017from mr. Somnath roy is your sales executive in amritsar he said if i paid 10% down payment then i can hold my emi, when i plan for holidays than i have to pay three emi one time then can enjoy holidays with family in any club mahindra resorts,
7n/8d in club mahindra resorts and two coupons for two nights in club mahindra resorts and 7n/8d days in rci or club mahindra resorts and club give me coupons also which cost of rs 13500/- that coupon use for food in resorts at the time of holidays and after all holidays experience if i am satisfied with the club mahindra holidays then i can start emi or one time payment, then 29/5/2017 i receive call from chandigarh club mahindra office for emi due for may then meena kashyap clear me their is no any plan like that,
After that i regular call to mr somnath roy sales executive and mr sandeep a. S. M in chandigarh and clear all the thing with him but that person not clear me, my request is plz resolve my issue with immediate effect,
Your executive told me lie, so their is no any my fault,
I ask to mr. Somnath roy that he meet me but he not pick my call,
Yesterday he said that he come to my home to meet me and solve this issue but now he is not picking my phone.

With regards
Sukhdev singh kanda
[protected]

I don;t think purple club really works, it always like indian railways can't get a ticket :)
I think i would have been more than happy if mahindra resorts to some other promotion like 10l diesel free, or cash discount instead providing coupons which never work!! I have tried to contact customer care but there is no response just like govt. Organisation dont care for customers.
Santosh
[protected]@yahoo.com

My club mahindra member i'd is 2777407.
I had applied for cancellation of this membership the very next day as i was misrepresented by your staff ms swati kakkar at pitampura branch delhi.
Even after elapsing of about six months there's no whereabouts of cancellation and refund.
Also there is standing instruction on my credit card for debiting the instalment, at least on submitting my cancellation request it should have been aborted but i don't have any correspondence from company's behalf regarding.
I don't know when will i get my money back.

Om prakash chawla

I joined Club Mahindra membership on 18th Nov. 2017, I made down payment of Rs 37220.00

As I feel "not to continue" club mahindra membership due to price and family constraint, I want to withdraw my membership application.

I withdrawal my membership on 23rd Nov 2017 by writing a mail to relations at club Mahindra and they have acknowledge the same

I have communicated the same to Mr. Jinu Thampy (Sr. Executive, sales) and Mr. Gaurav as I have applied Club mahendra membership through them.

I was stunned when they said it will take around 60 days to get my refund back, I paid down payment via credit card and I find it very difficult to pay my credit card bill for 2 months as I would have converted that amount EMI if I have to continue the membership but that was not the case after membership cancellation.

Till now I haven't get any committed date for my refund from their side. They are not taking the matter seriously, I doubt if they can give my refund within specified Time, their intentions are not clear such kind of non ethical behavior was certainly not expected from a Mahindra group company.

They are not even picking up my calls and start ignoring me.

Please help me in getting my refund back from Club Mahindra.

I am member of club mahindra under red category (Membership id: 1647201), since 2010. I paid a down payment of approx inr 385000 at the time of agreement and an annual maintenance fee of approx. 20, 000 every year.
The company has not complied with the said agreement at various instances and has not provided a valid resolution for the same. At the time of enrollment i was promised that through this membership i will get maximum availability at all the resorts. Despite of being a member of the second highest category “red category”, i am unable to make bookings with them on the desired dates and have to book other hotels on my travel dates.
On january 3rd 2018, i tried to book a room at one of their properties in coorg from january 13th-15th; however, the club mahindra mobile application reflected zero room availability on these dates. On cross checking, i found out that their inventory was open for bookings on the same dates through other booking engines like goibibo and makemytrip. On probing further, i discovered that all of their 18 resorts in southern india were sold out for the said dates as per the club mahindra members app. Contrarily, these resorts reflected availability through other online booking engines selling the rooms at around 8000 to 15000 rs per night.
Club mahindra is a hoax travel business company that loots people by making false promises and offering gifts at the time of registration. The whole idea behind paying such huge amounts as down-payment for red category and paying annual fees is an easy and hassle-free access to their properties when desired; but the company has been manipulating the inventory and denying access to prime members and selling the rooms on online portals.
This way, company is minting twice the money this way. The inventory is blocked for members during weekends and holidays to earn revenue through non-members. I believe that the members have the first right over the bookings and inventory of club mahindra, having paid a lumpsum amount along with annual fees. The company can sell the rooms online on other portals if they have rooms available but it is inappropriate to sell rooms online and denying availability to its own members.
I have faced other problems with them as below:
On november 15th 2017, i made a booking for my cousin at club mahindra’s “pristine peaks resorts” in naldehra, shimla. Upon arrival he was asked to pay inr 1500 as guest charges. Despite of paying the guest charges, in addition, he was charged higher rates on the food menu which the company states as guest price for the same menu. They ended up paying an amount of rs 6000 for a single night, despite my membership. This was utter embarrassment for me in front of my guests and they could have booked any property of their choice at this price.
In october 2016, i made bookings for my guests at the destination resort by club mahindra, kandaghat. Erroneously i made the booking under my name and not the guests’ name. I pre-intimated the club mahindra representatives about the error in booking and asked them to amend the same. A basic facility like amending the booking upon pre-intimation was denied to me.
Having paid rs 385000 for membership of 25 years i get 7 days a year at any of club mahindra resorts. Which come down to 175 days in all and costs me around 2200 per day.in addition to this i pay a sum of approx 20000 a year as recurring charges. That comes to around rs 2860 per day. So basically i am paying rs 5000 per day for the membership. All food costs are extra and the rates at club mahindra properties match those of a 5 star hotel which leads to further expense of around 3600 per day.
By buying the membership, i have not gained rather lost in following aspects:
• choice of property is limited.
• availability is in the hands of club mahindra and they are manipulating it. Thus despite having membership i have booked a hotel several times.
• the properties are located far from the city centers and transportation cost adds up to total expenses.
• i have to change my destination in accordance to availability at club mahindra resorts which leads to further harassment
• without membership i am free to choose any destination of my choice and any hotel in that destination that costs me around[protected] with meals included.
Sir/ma’am, i am very much disappointed with the services and responses of club mahindra officials. They have been justifying their acts of manipulation of inventory and deficient services time and again whenever it is brought to their notice.
Maximum number of members are unhappy with their services and if you conduct a survey among the members, there will be negative remarks only. A company which is fooling its customer base and indulging in fraudulent practices should be banned from operating.
I hereby request you to please get my membership cancelled and costs of harassments so caused be granted. I also seek a stern and strict action against all such companies operating in such manner.

My club mahindra member i'd is 2786710.
I had applied for cancellation of this membership the very next day as i was misrepresented by your staff mr. Saurabh kumar at hazratganj branch lucknow.
Even after elapsing of about two months there's no whereabouts of cancellation and refund.
Also there is standing instruction on my credit card for debiting the instalment, at least on submitting my cancellation request it should have been aborted but i don't have any correspondence from company's behalf regarding.
I don't understand what the heck is going on as it is a complete mental harassment from your company's executives.
You guys are not following the due process in handling this issue and taking legal recourse via consumer forums and other avenues is only remedy left with me.
So, for the time being kindly look into the issue as soon as possible and for god's sake resolve it.

Regards

Sonal singh
[protected]

Dear sir,

Mahindra holidays & resorts india ltd,

I would like to withdraw my membership application under the clause
Part c, 8.1 of the agreement. I would like to claim full refund of down payment
Rs. 37220/- under above mentioned clause.

My form number is (Oct/2017/25yrs/190246)

My member id 2796929 is already generated and i request you to cancel this id.

My application was filled by your sales executive gaurav +91 [protected] (Gaurav. [protected]@mahindraholidays.com)

Date of filling application : 02.01.2018
Date of payment: 02.01.2018
Date of cancellation : 04.01.2018

Please take this request of withdrawal of the membership application on priority
And provide me the refund at the earliest.

Regards,
Ashish kumar
+91 [protected]

Note : duly signed copy of this application with original signature is sent to registered office as mentioned in application thru very reputed priority courier.

My original complaint on 21-nov-2017 and then again on 21-dec-2017 were closed without providing proper resolution.

I was interested in mahindra holiday resort scheme. I made an inquiry about the same. On 29th oct 2017, i got a response from your mahindra holiday. Mr joy and mr. Fahad had promised following things to me.

1. 3 days 4 nights complimentary holiday
2. 5000 gift vouchers
3. 7 days and 8 nights to any dream destination as complimentary
4. Complimentary rci membership
5. Regular benefits of mahindra holiday

During verification call, they denied 3rd and 4th benefits. Then i requested for cancellation of membership. Meanwhile, mr. Fahad called me and promised to provide all benefits but he took almost a month but didn't do anything. Then i got a call from club on 01-dec-2017 informing me about the cancellation of membership. They also promised me to call within 2/3 days but till date, i have not received any call from them. Without my consent, they has marked my case as resolved. I am still waiting for my refund.

As per my previous updates in my complaint against club mahindra, two deadlines set by them officiall over mail has passed, but they haven't refunded my money back yet.
Shame on the company for not keeping up to their words.
Please let me know the progress of the refund status and the actual time it will take for finance approval and revert of my money to my account.

Don`t take club mahindra membership for the following reasons :-

1. You would never ever receive booking for the accommodation looking for, even in the blue season (Lean season).
2. Reason behind this, only handful resorts and lacs of membership sold, still selling membership everyday.
3. They do not have adequate number of resorts to provide accommodation to its members.
4. Club mahindra sells membership, and do not provide booking to its members, rather they reserve the accommodation for non members and sell it to them at high price and earn money.
5. After selling the membership, the sales team would act as if they do not know you, they would not entertain your phone calls etc.
6. Aim of sales team is to sell the membership, after their monthly sales target is achieved after selling the membership to you, they do not have anything called after sales service.
7. As a member pay hefty amount / premium amount and receive no service, no booking confirmation, but pay to receive mental harassment.
8. Even if you book a resort before 90 days in blue season (Which is considered to be a lean season) there is no chance you would receive a booking confirmation.
9. Because the resorts are reserved for non members, to be sold to them and high prices.
10. False commitment - 7 days rci holidays have to be availed in one resort in one holiday period. It was concealed!! Who would stay in one resort for 7 days at a stretch??? Why was it concealed???
11. Would write mails to various govt officials / income tax departments etc for investigating club mahindra accounts and highlight their various fraudulent activities.
Thanking you
Amitabh
[protected]

Hi,
On 11th november got offer message from club mahindra if i pay my full asf payment till 15th nov then will get voucher of rs 7, 000 for amazon/flipkart /big bazzar and life style.
On 15th november i paid full my asf and confirm with club mahindra and also confirm i need life style voucher after that i started my follow up with club mahindra via phone and email every time i had mention i need lifestyle voucher,
On 27th novemebr got message from club mahindra my amazone voucher of rs 7000 will reach before 27thdec again i started following up again i had mention every time i need lifestyle voucher evry time they confirm i will get it lifestyle voucher and on 25th november i got amazone voucher from 25th decemeber i m following up with email and on phone calls regarding my voucher, while on phone they always ask me for wait for 2 days ebry time same answer then no response and on email no response instead of mailing to manger and head member of club mahindra holidays.

We have received club mahindra gift voucher and wanted to book a holiday, however, do not find any availability within next 2 months. This may be possible, however, there is no response from several of the customer care number that i did try.
Need to contact club mahindra customer care as soon as possible. Voucher validity expiring in the mid of february.

Hi,
I have made online booking for prestige peaks naldhera, shimla for 30 & 31 december 2017 from makemytrip.

Hotel have compulsory gala dinner for new year eve which we confirmed over phone which cost 2500 (Member's only) & 2800 (Non member's) but one day before booking they exaggerate the rate with 3500 (Non member's) which is totally un-acceptable from brand like club mahindra.

Kindly look into the same.

Thanks,
Anshul
[protected]

We received a club mahindra holiday voucher under the purple club benefit of mahindra at the time of purchase of our xuv 500 car

With that voucher we were provided an option to select a resort from a list of pre-defined resorts and stay for 3 nights. But, since the time we redeemed the voucher, we are not able to get room for any date in any of the resorts across india. Also it was mentioned in the voucher that it will expire on feb 10th, 2018.

Please let me know if this voucher is really valid or we were just provided a fake voucher which doesn't even work

Due to my financial problem i already mailed and intimate you to cancel my membership, stop my ecs and refund my amount.
I am not utilized single holiday and even though you continue ecs payment is illegal.
Your customer care service is so bad and you didn't look at your customer once he get membership is worst.
If i dint went on holidays and want to cancel the membership then it should be cancel immediately