Club Mahindra Holidays Complaints & Reviews

I have taken club mahindra membershipin year 2008 with intention to spent premium time with my family. I have opted for blue membership, however never got the booking. The only booking i got was for varca beach goa resort. Thereafter, wherever i contacted club mahindra for booking and always got response that resort is already full. I was recommended to upgrade my plan from blue to white so that it will be easier to get the booking. I too agreed but the result the same due to which i stop making asf payment yearly. It does not make any sense to make the yearly maintenance payment and there is no booking. Why should i make asf payment when i am not getting any booking. I got several calls from club mahindra team and i informed the same and they assured that they will provided me the booking. However, they never provided me any booking. There are many instance which i can share on this false commitment. I have also recommended by brother and he too is facing same problem. Believe, club mahindra is just trying to fool their customer. If your customer based is increased than u should provide more information else after few years you will not get any customer. I am sorry to say but this is pathetic experience.

I have taken your membership on 17 dec 2017 and paid 37k for that. After that i requested our rm to reserve our hotel booking for srilanka for feb 2018 for that he said yes. I also agreed to pay three installments in one go so that we can go ahead with our bookings. I followed up with out rm multiple times and he dint have all the details about the properties, how to book, whether we can book or not. Every time he gave some # reasons and after 8-9 days he said we cannot book for that property. Then we said pls cancel our membership and we want the refund. He said we will get that in sometime and also said u will receive call from club mahindra. Pls make sure that you refund my 37k and i dont want to continue my membership further.

I have got calls regarding this but no solution yet. Everytime the speaker said that he/she will call me again after having this sorted with management but then they never called back

Membership id - 2793971
Rm name - sudhanshu mishra

I have been struggling for past 3 and a half months to get my much deserved money back.
Have made numerous calls to club mahindra customer service for the same. During this time i have chatted with many customer representatives, a new voice every other day that i now have lost count.
Every time i had to startwith explaining them my problem. This was getting frustrating for me and i had almost lost hope that i will get my money back.
Until one fine day mr sheikh salim, took my call and assured me that he will assists me in my issue and be with me till it gets resolved. He has indeed kept his words, and finally i have received my refund.
It becomes very difficult to trust someone when you have a feeling of being cheated.
But people like mr salim can change that perception with their goodness.
Wishing him all the very best in his future endeavours.
May god bestow him with lots of success, good health and happiness.
Thanks again mr sheikh salim.

Hi. everyone I am Omkar Jaggi and I had purchased a club mahindra membership a few years ago and since i only utilized about 5-6 days of holiday and remaining all my days lapsed. I am tired of their CUSTOMER CARE and their ### service. I am tired of them cheating me. I needed the money they took from me. It has created economic problems in my life. Because of this I created a facebook page- HTTPs://WWW.facebook.com/clubmahindraconsumer.
I am going to fight them with all my strength and I am looking for people who are willing to fight with me. Dont worry this wont cost you a penny. I will manage all the expenses but I need people to join me. If you too feel cheated by them please join my group and send your details on my email [protected]@gmail.com. We need to show this people consumer power.
Visit page on HTTPs://WWW.facebook.com/clubmahindraconsumer

Hi,

My membership id is 47868. I recently upgraded to Purple Studio from Red 1BR based on the promise made by Club Mahindra Sales person -I will be getting all the benefits of Red 1 BR in Purple Studio as well. However, when I tried to book a 2 Studio during Red season, I could not and got to know from the customer care that I cannot avail.

I tried contacting my relationship manager. Another promise made by them that Purple members will be having a relationship manager and will assist us at any point of time. Name with contact number was shared. But no response from the relationship manager who was supposed to help me here.

Mails to Member Relationship email id - get standard response with the grid chart.

Calls to customer care - have to wait for long and get standard responses

Really disappointed with the Club Mahindra's attitude towards their members

Concern 3 - Being a purple member and trying to book in advance, most of the resorts are not available. I tried booking for April end and I have very few options which are not of my choice.

I really hope there is someone in this organization who would value the business ethics and help address the members' concerns.

Is club mahindra a really prestigious service provider??? They charge hugh money in the name of membership and cheat people... Red membership has no value at all... When the membership was sold there were only 1% or even less days of purple membership days... But now there are more than 5%... All major holidays are purple season... Leaving all useless holidays for other seasons... I doubt whats on offer for other seasons...in few years from now they will only have purple and red season... And nothing for blue and white... Big cheaters

I recieved 3 days complimentary stay at any of your resorts when i bought by xuv in may 2017. Since may 2017 i have been trying to book 3 days stay at any of your resorts but i am not able to find a slot and all seem to be blocked. I called your toll free number and they asked to check at start of every month. I am doing that since last 6 7 months just to realize that all resorts are booked and cant find a slot for consecutive 3 days. What is the point in gifting vouchers when you cant accommodate??

Hi
I am puja bedbansi new member of your club mahindra my id is 2794153 as i have seen no proper co ordination from your side your sales representative have give us all false information about your package i have paid rs.37, 000 as 25% downpayment. When we told her to tell us the process to reimbursement of money, your representative is telling us that she is irritate to answer our questions.. We want to know the process to withdraw our membership. Your service is worest i already today my friends not to take this membership. Already send complaint to your head office also but still no reply. My mail id is [protected]@gmail.com.

Kindly do the needful at the earliest. Prompt action will be highly appreciated.

Thanks
Regards,
Puja

3days 2nights club mahindra holiday vouchar
1couple movies voucher,

Hotel sdc pride, behind raj mandir cinema, mi road, jaipur

Be with your wife and comfortable for 45mins to get details about offers and product. Attend on 12 jan 2018
Sir attend & you say voucher come on mail tomorrow but not receive till-time on
Mail i'd [protected]@gmail.com
Ya
[protected]@gmail.com

Submit a complaint
We joined club mahindra with big dreams of great holidays, but unfortunately due to poor customer service and no call back responses, we have not succeeded in availing any of the free or paid holidays so far.
So we have decided to discontinue our membership. And i have not many more paymnet
My membership no is 2767655

I therefore request you to kindly discontinue my membership and refund the amount paid by me.
Thanks

Dear Sir,

We had attend 45 minute seminar at Hotel Four points by Sheraton, opp. Gujarat College, near Ellis Bridge, Ahmedabad on Dt[protected] at approx. 8.15 pm.

Before attending this 45 minute session, i got lots of phone calls from no-[protected], Diya since last 1 month.Once i refuse this offer to attend this session as i am not convenient for it, your telephone caller again call me next month for the same and this time i agreed to attend this at approx. 8.15 pm on Dt[protected].

After attending 45 minute session i refuse to purchase any offer or club membership as it is too costly for me and it was not compulsory that to purchase as per telephonic talk with miss Diya.

When i was asking for free voucher for 2 night / 3 day and movie-pizza voucher also to Mr. Dipak Khandale-Presentation manager.At that time Mr. Pratik (who attend me after Mr.Dipak Khandale) came and handle the all case and tells us very rudely that if you want to take only this free voucher, take and just go.Also told that why you are came there for just taking free voucher??

For your kind information there is 8.0 km. distance from my house to that venue and there is too much traffic in Ahmadabad between 7.00 pm to 9.00 pm.I further want to tell you that after 8-10 calls on that day i was ready to attend that.After doing long discussion, they gave me both holiday and pizza-movie voucher which are attached.I am also not aware about how to redeem these, pl. guide me.I was not expecting this kind of behaviour from reputed company.

Pl. do needful and take care of not to repeat this thing with anyone.

Thanks,

Kinchit khamar

(M-[protected]).

We joined club mahindra with big dreams of great holidays, but unfortunately due to poor customer service and no call back responses, we have not succeeded in availing any of the free or paid holidays so far.
So we have decided to discontinue our membership.
My membership no is 2760329
I have made the following payment so far:
1. Down payment - 35, 700
2. Four emis of 29, 400 each
3. One asf payment of 14, 711
We have paid rs 1, 68, 011/- totally so far and availed no benefits.
I therefore request you to kindly discontinue my membership and refund the amount paid by me.
Thanks
Dr angel bennet

I have bought the club mahindra membership one year ago.
Me and my family were promised free holidays both in india and abroad.
I am trying to book a holiday for the last one month but neither do they respond through email or through phone.
It takes nearly 30 mins to get through to the call centre and they call centre executive doesnt know anything.
Even the rci membership is a ponzi scheme.
Every morning they will send an sms that we tried calling you but your number is unreachable.

I am jayaraj my memership id 2731617. I took membership at december 2016 and i pay 12 emi and asf amount for a year all together rs. 120000. I used your one day trip where i felt totally fedup with ur service and accomodation. When iam taking membership club mahindra staff says that we have self cooking facility and so many facility but in true there is nothing will be provided. So i didnt like club mahindra membership its totally waste of money. So kindly refund my money as soon as possible. I spoke regarding this issue in customer care they never care about it.

I became club mahindra member few months ago, upon registration i found that club mahindra properties are always occupied and i decided to cancel the membership as it was of no use to me. Initially member relations team contacted me and pushed me to stay with the membership, but i insisted upon cancellations. Now it's been 3 weeks no one is replying my emails. They are showing rude and inexperience behaviour with the customer. At times they want to make customers they keep on buzzing customers through emails and phone calls now when i require them they choose to remain silent over the matter. The staff & authorities are not taking the things seriously.
I want my money refunded back as i don't find club mahindra is series about member relations and product.

I advised people reading this complaint, not to go for club mahindra.

“please beaware club club mahindraand don't take their membership.”

This is really frustrating to write an email about one of the worst situation im facing now.
I got call from club mahindra dubai office on last 12/12/2017 for appointment to explain about club mahindra membership, executive mr shadab akhtar & mr raj joseph (Team manager) came to meet me and insisted to take membership. I took membership of white studio category after much duscussion and i given confirmation to make payment of aed 2097 (Inr 35360) via credit card. I got email from club mahindra on 10 january 2018 about membership details of id which is 2793966 and they mentioned about annual subscription fee (Asf) apart from down payment and monthly emi. They mentioned that asf charge will be inr 14711.00 and increase every year. I feel cheated because asf charges was not well explined to me before sign the form. I had asked several time to concern sales team before i sign the membership form that whether have any hidden charges apart from down payment and emi? They said there is nothing will be charged.
I checked on net there were several cheating cases and most of them never got refund. I called mr. Shadab on 11 january itself and texted to mr. Raj to cancel my membership immediate effect and refund my amount. He said there is no procedure of refund (Eventhough member ship valid from august 2018. Its mentioned in member ship card)
In between, there was a welcome call made by the lady staff from club mahindra dubai office after 3 weeks of after sign the membership application (Which was promised to be within 4-5 days after sign the membership application) and they didn't infomed me about asf properly. It was disgusting to find my email address wrongly recorded eventhough i infomrmed to club mahendra dubai office, but by this time they deducted down payment from my credit card. The downpayment was immediately credited to the club’s account withih 2 days of sigmimg form.
I send mail to [protected]@clubmahindra.com to solve this i got reply with communication id mhril=[protected] for get back in 2 days but still no response.
It is my sincere request, please initiate my cancellation of mebership id 2793966 and refund my money.
Thanks!

Shijo. Vb

Hi,
I got a call from [protected] on 6th of jan, a lady spoke saying that there is a 45 minute long presenation about mahindra holiday resorts in hilton international hotel, chennai. At the end of the presentation there is a free gift voucher that i can collect and i should attend this with my family members. The lady booked my time.

The next day onwards i got continuous calls from her asking to attend the presentation....

I have a useless purple membership of club mahindra as whenever we do bookings 2 and a half month prior to travel dates it never gets confirmed and this time i did booking for studio apartment in sherwood for 2nd & 3rd february 2018 and booking i did on 22nd november 2017 which is still on hold and our booking reference no is 606336 for my useless purple studio membership i’d 2280085 so i really don’t know what to do as club mahindra is not giving refund if we cancel the membership so it is useless being member of club mahindra holidays

During our stay in club mahindra, jaisalmer from 02 dec to 6 dec 17, we were charged 18 % gst on our restaurant bills inspite of the govt ruling which says that reataurants are to levy only 5 % gst. Also, hotel staff were not aware of this ruling by govt.

I request you to look into this and revert to me at an early date. An early reply would be highly appreciated

Srikanth hari

I had joined club mahindra in around aug 2017. We had paid installments till dec 2017 (Around 67000). We had joined club mahindra on trial basis for 1 year as said by our sales person that we don't have to pay anything apart from this amount as mentioned. We were getting reminders for paying jan 2018 emi but the sales contact person from club mahindra ensured me that we don't have to pay it as we have already paid it. But on 8-jan-2018 my next installment was deducted. When i contacted the sales team then i was given so many reasons which i was never told before. We are highly disapointed and mentally harassed by club mahindra. We have never received anything that was promised for. It is a living hell for us. I request you to cancel my membership with full refund. I don't want to be part of this fraud company. Please cancel my membership with full refund. We have not used a single night of club mahindra. We are looking for to part ways with this company