Club Mahindra Holidays Complaints & Reviews

The case is the same as that submitted in my previous complaints. Club mahindra seems to be a failure in keeping up to their own statements and also there's severe lack of coordination amongst their own departments.
My case has been followed up by mr sheikh salim, who as told to me by him has been trying hard for around 3 weeks now to get finance approval to process my refund.
Doesn't it look like a total failure of their system, where approvals can be granted by just putting up a mail. I fail to understand the waiting time of 3 weeks till date for the same.
They claim of being a very big name in the area of tourism and hospitality who have spent crises together to expand themselves.
I doubt is it by cheating on people's hard earned money or else for a company with huge resources refunding a well deserved amount of 37000inr wouldn't have been that big an issue.

Membership number:2786444
We are in dubai and the offer provided to me was
Special enrolment offer

Red season - studio apartment membership -25 years
Total price in inr 5, 73, 000
10% down payment 47, 300
Special cash back discount 10, 000
Net down payment only (57, 300 - 10, 000) 47, 300
Signing special offers:
7 nights and 8 days free stay at any club mahindra resort.
10, 000/- rcv (Resort credit vouchers)
1week complimentary stay through rci (Exchange fee 299$ paid by cmh)

We request to cancel our membership and refund our amount and cheques delivered

From: kzujar [mailto:[protected]@daniyalshipping.com]
Sent: saturday, december 23, 2017 7:32 am
To: anuj tandon ; prasanna kumar ; [protected]@gmail.com
Cc: [protected]@mahindraholidays.com; memberrelations
Subject: re: special promotion for your membership# overdue clearance q3 # extended!! Last few days!

Dear mr. Anuj,

Reference to our phone call discussion, kind request to provide the update on below payment status. We had paid as per the planned offer to us and based on that we have an advance of irs.10, 000 with club mahindra holidays.

We would like to request if club mahindra finds difficult to resolve than please cancel our membership and refund our total amount paid immediately.

Thanks
Juzer

Being a club mahindra member is the biggest nightmares of all time.
When they sold the membership, all false promises were made and now they treat you like dogs. They don't give bookings on time which results in your holidays lapse. They r a bunch of well trained professional who r designed to say sorry/thank u only & who will never resolve your issues, instead, they wil try to convince or confuse u wit their rules & regulations.in fact, cm has never resolved any of my complaints in last 5 years. Their feedback team has called me multiple times & given me verbal assurance (Read as liars) but they have never resolved any of my complaints till date. Cm will never commit on a date & time when the member queries will b resolved. All rules r tailor made favoring cm only & rules r getting tougher & tougher for members as & when years r passing by. If a particular rule is favoring members this year, then it is not guaranteed that it will b present next year. Rules r modified by cm every year favoring cm only. There is no exit policy in this membership. Once u take their membership, u r trapped for 25 years

. At every stage, cm will try their best to extract money from members wherever possible & u will experience this only after becoming a member. They have different kinds of marketing strategies to squeeze money from trapped members & the most common one is: i[censored] go on vacation, their in-house sales team will b behind u asking u to go for an upgrade. I. E., i[censored] r blue member, they will pester u to go for white, red & purple. Similarly, i[censored] r stu member, they will pester u to go for 1-br, 2-br etc. This shows how desperate they r & always looking for prey. When we took the membership we were promised studio with kitchennette, but in most places they dont have a kitchennette, so we are forced to have food from their restaurant /already a. S. F. For club mahindra is the highest inspite of rooms being given on cash to outsiders and a good portion being reserved for outsiders few unwanted rooms will be available for members who will be secondrated guests at these resorts. Though the members pay hefty joining amounts and high annual fees (A. S. F). This proves that pay and occupy is better than long term time sharing methods. This defeats the concept of time sharing and shows the hollowness of the club mahindra model. We were conned into buying this membership and we regret the same. Govt should bring in a legislation regarding such resorts and take stern actions and protect the members.

Hello,

I have been contacted by club mahindra sales manager from pitampura delhi location, they asked me first have a complementary trip then if you like it you can register as a member, i was very interested, they told me i will get free voucher which can be used for a family for 4 people for 2 nights and 3 days. But it has been months i did not got my voucher, request you please help us as these sales people are spoiling companies name.

Regards/
Shams

Dear vivek,

This is to bring to your notice that the membership was taken on 02nd july 2013 and cancellation was conveyed to mr yashswant lokare at raghuleela mall, kandivali on 9th july 2013 which is within 10 calendar days as per your cancellation clause no. 8.1 about cancellation of the membership. Therefore kindly look into the matter and arrange for the refund of the down payment and 4 emi's ie 22200 + (5662*4= 22648)= 44848/-

Regards

Mangesh
[protected] / [protected]

On tuesday 31 may 2016, 12:31:54 pm ist, [protected]@clubmahindra.com wrote:

Dear mr. Palshetkar

Greetings from mahindra holidays!

We tried calling you today, however were unable to establish successful contact with you.

We draw your attention to cancellation clause no. 8.1 about cancellation of the membership. Regret that we would not be in a position to refund as per the above clause.

Since there is no refund on the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with club mahindra or you can also transfer you membership to some other person who will be interested in your membership.

However, we are confident that we will be able to resolve your concerns to your satisfaction and re establish your faith in club mahindra.

Warm regards

Vivek gupta | senior executive - member relation | mahindra holidays & resorts india ltd |

For reservations, please click here.

Login to www.clubmahindra.com and make reservations, view your holiday balance, check resort details, find out about holiday options, pay dues and even waitlist your bookings. New here? Sign up to create your password. User id is your member id.

For feedback, enquiries and service requests please call:[protected]Business timings: 9:30 am to 06:30 pm, monday - saturday. Closed on sundays & public holidays). Or
Please write to [protected]@clubmahindra.com.

*business timings: 9:30 am to 06:30 pm, monday through saturday. Closed on sundays and public holidays.
Dial like a local call from: ahmedabad | bangalore | chandigarh | chennai | cochin | delhi | hyderabad | kolkata | lucknow | mumbai | pune. Other cities: add the std code of the city that is closest to your’s from the list given above. For example [022] 39880000 from nagpur.

— original message —
From: mangesh palshetkar ([protected]@yahoo.co.in)
Date: friday, may 27, 2016 01:24 pm
To: memberrelations ([protected]@mahindraholidays.com)
Subject: fw: welcome to mahindra holidays

On friday, 27 may 2016 12:43 pm, mangesh palshetkar wrote:

Dear sir / madam,
Id 56367759

We would like to inform you that we were unable to continue with club mahindra holiday membership (25- blue stu). We already request you via email regarding discontinue of the membership on 12 july 2013 & asked for refund of 22200/- rs; but there is no reply or refund of money from your side. Pl ref our mail dtd 18 july 2013 regarding no communication from your side.
Before this, we personally met with mr yashswant lokare, venue manager at raghuleela mall, kandivali on 9 th july 2013, regarding this matter, but in vain.
We have already stopped emi against membership & not used any holidays or voucher as we are interested in continue with membership.
Hence we are request you to refund my all money 22200 + (5662*4= 22648)= 44848/- rs. As early as possible.
Please find in trail mail, my email dtd 12 july 2013, for your reference.
Thank you,

Mangesh palshetkar.

[protected]

On friday, 12 july 2013 11:18 pm, mangesh palshetkar wrote:

Dear sir,

With regards to our below mentioned membership we would like to inform you that due to some unavoidable circumstances we would like to discontinue the your membership. We have already conveyed the same to your venue manager mr. Yashwant lokare at raghuleela mall kandivli, mumbai on 09th july 2013.

Kindly accept our request and refund the down payment amount of rs. 22200/- at the earliest possible.

Thanks and regards

Mangesh palshetkar
[protected]

From: "[protected]@clubmahindra.com"
To: [protected]@yahoo.co.in
Sent: tuesday, 2 july 2013 5:00 pm
Subject: welcome to mahindra holidays

Dear mrs. Mangesh palshetkar
We would like to welcome you and your family to this journey of holidays and vacations with club mahindra.
While we embark on this journey we would like to reemphasize on certain important information pertaining to your membership that would be activated upon initial payment realization towards membership.
Membership name : mrs. Mangesh palshetkar
Your email id : [protected]@yahoo.co.in
Your contact number : [protected]
Your alternate contact number :
Product : 25 - blue stu
Payment details
Down payment amount : 22200
Number of emi’s : 48
Emi amount : 5662
Emi due date – payable on 7th of every month
Asf amount : 11600.00
Annual subscription fees covers the actual costs of maintaining, upgrading, refurbishing and renovating the resorts, including cost of maintaining other facilities towards servicing of your m embership. Asf is subject to change on the basis of the published inflation indices of consumer price index numbers for urban non manual employees.
Your asf is due from the same month as your holiday start date, and is payable at the same time every year. Asf is payable annually, irrespective of holiday utilization.
Premiums and enrollment benefits as per the offer signed in the membership application form
With regards to your discussion with our sales personnel, you are entitled for following enrollment benefits post realization of dp & 3 emis (Incase is not 50%dp or full payment plan).
White goods if any will be dispatched to your correspondence within 45 days from entitlement date.
Special offer club mahindra holidays if any can be availed in white & blue seasons in studio apartment or hotel unit at all domestic resorts except goa varca beach & munnar resorts. Holida y cannot be split. No cash back against club mahindra holidays.
Rci special offer week if any can be availed through rci only & not valid at club mahindra resorts. No split allowed up to 7 nights. No cash back against rci weeks.
Any dishonored payments or default in payment towards the membership disqualifies you from receiving the gift/special offer.

Special offer 3 - night (S) holiday in club mahindra resort
Terms
Can be availed in white & blue seasons. Booking in studio and hu only. Holiday cannot be split. Night utilisation post realisation of dp & 3 emis.

Any dishonoured payments or default in payment disqualifies you from receipt of gift

Reservations in domestic cmh resorts except varca beach goa and lakeview munnar. No cash back against free nights.
Valid till [protected]

Special offer 3 - resort credit vouchers worth inr 3000.00
Terms
Redeemable at cmh owned resorts only. Valid for 1 year from hsd or issue date whichever is later. Can be used against fun dining, a la carte meals, room service, liqour bills, spa bills

Non, transferrable, non encashable, non extendable. Value of the voucher does not include taxes levied on the product or service levied.

Taxes will have to be paid by cash / credit card directly to resort by the member at the time of settlement of bill.
Valid till [protected]

Holiday start date – your membership would commence after 9 months of initial payment realization (Waiting period linked with emi tenure opted by member)
Rci – you are entitled for 2 years complimentary rci membership from club mahindra that can be renewed by member upon expiry by paying renewal fees.
Standard exchange - you can avail holidays through rci by exchanging your club mahindra week & paying exchange fees. Bonus week – you can avail holidays through rci by taking bonus week from rci & paying fees applicable which is subject to change based resort/holiday period confirmed.
Our detailed welcome letter will be sent shortly followed by welcome call by our member relations team which would help in better understanding of membership & entitlements.
We look forward to providing a lifetime of memorable holidays to you and your family. We request you to kindly acknowledge the same and incase of any clarifications request do mail us at [protected]@clubmahindra.com or alternatively you could call us on 39880000.
Regards,
Member relations

Club mahindra holidays is a fraud company. There executives make fool to the customers by wrong commitments. They show so many offers and very before paying the money their behavior is good and seems very humble, cooperative. They will follow until you pay the money. Once you pay the money, their behavior change and you will not be taken care. Company's staff will not pay the attention about your problem and they will try to make you fool. Every time they make false commitments and mislead you as well.
When you fad up with the services and ask your money refund, they will not refund your money and stop picking the phone.
There will not be no communication regarding your payment receipt on email and other material information regarding membership.
All their sale executives says fraud each other them selves. Their executives do not disclosed all the hidden charges, terms and conditions.
Sales executives will show you lucrative dreams which is quit different from reality and once you pay the money you will regret on your decision.

I am very much fad up with services of club mahindra holidays and i am asking my money refund for thr last four months but they did not refund my money till now and now again saying to wait for next four months for refund.
Every staff member says different story and no clarity and transparency.

I wrote a mail to the ceo of club mahindra holydays mr, kavinder singh, but no action has been taken till now.

Due to my bitter experience with club mahindra holidays, i will not suggest anybody to subscribe membership of club mahindra holidays.

Yours
Sudhanshu dwivedi
Mob : [protected]
Pin code : 474007

Your sales executive approached me in august 2017, and described about the club mahindra and collected part payment against membership charges.
Next day i got confirmation call, and they described me about the membership plans, since there was difference in what your sales person described and what was described on confirmation call, i requested to refund my amount as i was not interested any more in membership.
Since last 4 months there is no response from either your sales representative or from your sales office.
Sir, please let me know if i will get my money back or not?

Regards,
Sunil sodhai
[protected]

Why my complaint is closed as resolved. I am still waiting for my refund. I was promised refund almost month back but still, funds are not received. I have had to make payment to the credit card. You guys are really taking very long time to close a case.

My original complaint on 21-nov-2017.
I was interested in mahindra holiday resort scheme. I made an inquiry about the same. On 29th oct 2017, i got a response from your mahindra holiday. Mr joy and mr. Fahad had promised following things to me.

1. 3 days 4 nights complimentary holiday
2. 5000 gift vouchers
3. 7 days and 8 nights to any dream destination as complimentary
4. Complimentary rci membership
5. Regular benefits of mahindra holiday

During verification call, they denied 3rd and 4th benefits. Then i requested for cancellation of membership. Meanwhile, mr. Fahad called me and promised to provide all benefits but he took almost a month but didn't do anything. Then i got a call from club on 01-dec-2017 informing me about the cancellation of membership. They also promised me to call within 2/3 days but till date, i have not received any call from them. Without my consent, they has marked my case as resolved. I am still waiting for my refund.

My name is sanya bimal and i am the direct dependant of a purple club mahindra member, samir bimal. We have been paying for the purple membership for over 8 years, out which we have been able to take a total of two holidays. This is because of the constant unavailability of the desired dates and desired resorts.

Currently on your website, the month of february has been marked as a blue month, however, i have been waitlisted for my holiday to goa. It is worth noting that your website has been hanging for the last three days and it was impossible to even click on the waitlist button. Calling anyone in the club mahindra office has been a useless and time-consuming task as i am put on hold indefinitely. Considering i have been calling from outside india, it is not possible for me to keep calling your offices due to the time difference. Finally after downloading the app {which told me that i had high chances of getting rooms and then as soon as i was waitlisted, said that my chances were low} i was able to waitlist myself.

It has been brought to my notice that the club mahindra resorts i am wishing to book, has made rooms available to a number of guests who are not club mahindra members. Please understand that i have already made my travel arrangements and am highly upset with the kind of services provided. The reservation toll-free number provided by you is incorrect. I would like to urge you to contact me via email as soon as possible.

Dear ms. Datta,
Greetings from club mahindra!
This is with reference to your club mahindra member id - 2782053.
We confirm you that your cancellation request has been raised in the system & your contract would get cancelled within 15 days. We would also like to inform you that your full refund would also get processed within the same tenure.
We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain your confidence.
Should you at any time in the future, reconsider your decision, we shall be happy to welcome you back to the club.
Please feel free to contact us for any further clarifications.
Thanking you & assuring you of our best service always.

Warm regards,

Saurabh kapoor

This was the last mail received by me on 14th december stating that my money will be refunded in 15 days.
Every time i call them., the answer is they are waiting for approval from finance department.
Wondering if they are going to keep up with the promised timeline this time.
I am also thinking of escalating this issue further.

My membership id is 2777040 and i want to cancel my membership due to following reason-:
1. Clubmahindra has given us free coupan for 2 days holiday in aug 17 but till date we are unable to use it as most of your resorts are full.
2. Response time is very poor
3. Prices are also very high as compare to others.
4. While providing the membership sales representative offered us many things... But now he is not responding is properly
5. Foods are very costly
.
We have already given approx rs. 70000, but till date we have not utilized a single holiday in your resorts as it always remains full when we got holiday from our job, so there is no meaning to go with club mahindra membership.
Kindly refund our money back
Regards,
Dheeraj aneja
[protected]
Memb id-2777040

Member ship no 2773396, after complaing on this site a representative from club mahindra call on 27th or 29th november saying that the whole amount will be refunded within 15 working days. Now its more than 15 days and i am still waiting for the refund. Will club mahindra tell for what are they waiting for. Its now four months and i am still waiting

Booked the membership at udaipur in the last week of august. We have informed just 2 days after our payment, that we don’t want the membership as you have hidden some fact about the variable membership fees. This was agreed by the sales manager and she informed that they are starting the refund process. Its more than 100 days since i have made the payment.
If the amount is not refunded with interest Immediately, i am taking the legal route to claim the amount.
Never thought such a reputed company will behave so badly with the customers. Once again, i like to mention that you have not lost just 1 customer, but all the potential customers known to me and the trustworthiness of the brand mahindra.
Dr. S. Selva SeethaRaman
[protected]

Dear consumer complain team
I would request you to intervene in this matter against club mahindra holidays and take strict actions against them on grounds of luring and fooling customers and then not refunding their money.
It's been 67 days now. They had promised full refund within 60 days which lapsed on 11th december.
Every time i call them. The answer is they are waiting for approval from finance department.
I want to know how much time does it take to get finance approval. There has to be a time limit. And after that how much time will be taken to get the amount in my account

Hi, my membership number is 1573405... I am a senior citizen and have the white membership; we are members since 2010. Every time when we want to book prior, the reservations are not open, when they are open, the studio is not available in desired dates... We have been trying and finally cancelling many of the planned holidays... It is an extremely exhausting process... Vee disappointing.

I have taken membership from you, but due to some reason i have cancelled it and have taken another membership from another agent. I have continuously following for my refund amount, still i have not received any response from your side.
As per our previous communication you people assured me for my money will be refunded in 90 days but it has been almost 120 days passed,
Providing you interaction id 11142260 on dated 30 july 2017. My contact no. [protected].

Your executive mr. Rohit ([protected]) have convinced me and i took membership

But he may have forgot, missed, lied or manipulated two three concerns which were very important in taking decisions regarding owing membership.

But when i received call from your confirmation team[protected] on 12.12.2017 at 2.24 pm and when she told me these things i really got very upset.

Later mr. Rohit called me again and tried to convince, but then why these facts where concealed at first instance will be my question.

So i request you to cancel the membership and refund the amount paid. No more further discussions plz.

Also since last four days i'm calling customer care[protected], but only recording is being played (Your call is important to us, your call will be transferred to next available agent) and phone gets disconnected after 5min.
How much busy you all are : it only means that there are less executive as compared to your clients or there are many complaints that company is just attending complaints only.

If this is the scenrio right now then we can assume further.

I just want my refund

Rakesh jain [protected]

Today i called customer care and mr. Suresh with out resolve my quires purposely disconnected the line. Again i tried ms. Saraswathi came on line put the hold on call about 20 minutes. Then supervisor came the line and he also resolve my quires and simply told that make the call back arrangements with in 24 hours. The whole communication happened 45 mins in the morning time. This is affected my morning schedule at work place.

Membership number: 2768933
Payment made: 26490
Date of membership: 10 july 2017

They deny to provide promised services after 4-5 days so i asked for refund. They told me that it will be done within next 15-20 days.
Since then i am chasing them but no answer from them. Now their representatives have stopped picking my calls. Such unprofessional attitude i have never seen from any good company.

I made a booking in club mahindra holidays. They didn’t inform me the variable maintenance charges and hence i decided to cancel my membership. I informed them just 3 days after my signing my form. Each time different person calls me and asking for 3 days time. It is almost 3 months now, and there is no proper response from the company. Brand “mahindra” is definitely not customer friendly. Also will never recommend such brands.