ABN AMRO Bank Credit Card — credit card collection dept. harressment

My credit card on the name Sameer Visaria credit card no. [protected]. In the month of Feb 2009 the outstanding on my credit card was arround Rs.31000 from which ur chennai exe. told me to pay the amt of rs. 18000 change which was paid in cash n cheque of 17000 n they comitted that they would wave off the balance as therer were debit charges n latepayments charges. there after it never happened and i used it for 12000 but in my statement balance reflects as 23000. hence i requested ur call center exe. about this issue but has not yet solved so i stopped the payment and tought that once its solved then i shell make the payment., but to my surprise today i got call from collection dept. delhi n the people spoked to me very rudely not sparing even while driving after they called up my res. no. and spoked to my mom in a vulgar language this is not be gesture which i expect from an international banking sector. i hope the issue get resolved soon so that i can farward my payments. the details of received calls [protected] and [protected] at
1-30 to 2-45 p.m