[Resolved] ABN AMRO Credit Cards — CHEATING CASE FROM CALL CENTER

[Resolved] ABN AMRO Credit Cards — CHEATING CASE FROM CALL CENTER

P PRADHYUMAN GANDHI from Mumbai, Maharashtra

WE HAVE FOUND LOT O[censored]NCERTAINTY IN YOUR BILLING SYSTEM. IN THE MONTH OF AUGUST 2009 YOU HAVE DEBITED OUR CREDIT CARD ACCOUNT FOR RS. 9900 AND ALSO RS. 4500 FOR “ROYAL PRIVILLAGE CLUB” CHARGES. I HAVE NOT PURCHASED ANY OF THESE FACILITIES FROM YOUR END NOR SIGNED ANY DOCUMENTS OF FORMS. I WAS RECEIVING THE CALLS FROM ABN STATING AS FOLLOWS: YOUR CALL CENTER OPERATOR MR. NISHANT FROM DELHI TO MY DAUGHTER MRS. NEHA NISHANT: I AM CALLING FROM ABN BANK, YOU HAVE BEEN SELECTED FROM LUCKY DRAW OF ABN BANK, IN WHICH YOU WON THE WORLD TOUR PACKAGE FOR FREE OF COST” NEHA: WE ARE NOT INTERESTED IN THIS GIFT. HE MADE MY DAUGHTER CONFUSED IN THIS MATTER AND ASKED FOR CREDIT CARD NO. AND YOU HAVE DEBITED THE 9900 RUPEES. AFTER SEVERAL COMPLAINTS TO CALLERS AND YOUR CALL CENTER NO ONE REPLIED US POSITIVELY. STILL WE ARE GETTING REPITITIVE CALLS FROM MR. DINESH, DIPAK, MS. RENUKA, MS. MUKTA AND MR. MALIK. THE NO. FROM WHICH WE ARE RECEIVING THE CALLS IS: 011 – 40785151 THE TRANSACTION ID PASSED ON TO US IS: 975494 AFTER REPEATING COMPLAINTS SINCE LAST TWO MONTHS, I HAVE NOT RECEIVED ANY FAVORABLE FEED BACK FROM YOUR BANK END. NOW WE WANT YOUR BANK TO CREDIT US WITH THIS AMOUNT AT YOUR EARLIEST, TO AVOID ANY UNNECESSARY ACTION BEING TAKEN BY US. AS I HAVE ALL THE DOCUMENTARY PROOFS AND RECORDED CALLS, I HAVE ALSO ASKED MY LEGAL REPRESENTATIVE TO TAKE THIS MATTER TO THE COURT AND COMPLAINT FOR THE HARRASMENT AND CHEATING / FRAUD CASE AGAINST ABN BANKING SYSTEM. WE WILL ALSO TAKE THIS MATTER TO THE NEWS MEDIA AND PUBLICATION IF THE PROPER ANSWER NOT RECEIVED BY ME. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Nikhil Desai

from Surat, Gujarat

ABN AMRO Credit Card — Cheating case

I am Nikhil Desai and was a credit card holder of ABN AMRO bank, with the number [protected]. I had swiped the card in the month of April '07 for gold purchases worth 45000/- and then made a payment of 15000/- towards the outstanding. The remaining amount was converted to an EMI. My first EMI bounced, a lady called up an gave me an option to pay the EMI or pay the entire outstanding amount. I said i will pay the entire amount, and a guy from Roan Enterprises came to my place and collected the amount of 30447/-. I was never once told that
i will have to send a letter to ABN AMRO to close the EMIs.

Today ( 08.10.08 )i got a call from Simmy Rai from the consumer risk department ( ph no: [protected] )and asked about the outstanding 16270/- on the card. When i told her that i have already paid the amount and i also have all the receipts for payments made, she said that she will remove my name from CBIL, if i make a payment of 16270/- at the ABN AMRO
mumbai branch and she will send me a DD for 16270/- to my place by Blue Dart Courier. I went to the Juhu branch of ABN AMRO and made the payment, transaction number, SAB140664. Now she is says that she will not refund the amount to the me as i didnt sent a letter to close the EMIs.

I WAS NEVER TOLD BY ANYONE TO SEND A LETTER TO CLOSE MY EMIs, so how am i supposed to know that. ABN AMRO executive never mentioned that if i foreclose the installments, i will need to send a letter. Also the collection agent didnt mention anything. I need the refund of my amount paid 16270/- towards ABN AMRO. I have all the receipts of payments made towards ABN AMRO. also i am thinking of taking legal course of action as Simmy Rai, employee code A84, also deceived me into paying something that i have already paid

I have all the receipts of ABN AMRO duly signed and stamped for
acknowledgement of payment

harpreet1990

from Delhi, Delhi

Please change my mobile no to this no. [protected]

Love Shrivastava

from Mumbai, Maharashtra

I was holding one ABN AMRO Bank credit card having no. [protected], which I stopped using since Sept'2005. Last statement received by me was generated on 7th Oct'05 which shows a credit balance of 76 Paise. Since than the card has not been used/destroyed.

On 18th Mar'10, ABN AMRO have put my name in Defaulter's list for an outstanding payment of Rs. 5589/-, which upon enquiring thorugh their Call center I came to know that an unknown Insurance Policy was purchased on my name, which has remained unpaid & hence this outstanding.

It was a shocking news for me as I did not purchase any Insurance Policy neither gave consent for any policy to be purchased on my name. After writing tough to ABM AMRO card services, nodal officer & Mr. Singhal, ABN AMRO finally replied that the entire amount is being reversed & they will issue me the certificate of No dues accordingly. So far I have not heard anything from them. I am waiting till Monday evening i.e. by 29th Mar'10 7 PM after which I will file the case with Consumer forum & inform Media as well.

Regards,

Love Shrivastava

Love Shrivastava

from Mumbai, Maharashtra