[Resolved]  Airtel — 116 rupees deducted without any information

Address:

West Bengal

Hi,

I recharged my airtel sim with 9 rupees 3g pack which allows for 3g data service for 30 minutes. Thereafter, I used the internet service and once my download was complete, I stopped it. When I then checked my balance, I found out that around 116 rupees were deducted from my balance. Earlier it was around Rs. 254 and the ending balance was around 138 rupees.

When I contacted the customer care, he told that I had used 44 minutes of 3g data service. My complaint is that I was not at all informed when the 30 minute service was over. In case of 2g service, Airtel sends a message informing about the same but in this case, I was not at all informed.

Also, if the 30 minutes service was over, Airtel could have renewed the service as they usually do for 2g packs but they didn't.

It is not fair to deduct any amount at all from the account balance of a consumer without informing beforehand. I want that Airtel gets this message strong and clear. I want Airtel to refund back the amount (116 rupees to be specific) to my account balance.

Regards,
Suman Kumar