[Resolved]  Airtel — 9500 Bill for Mobile in 1 month- Airtel Cheats - Airtel should be banned

1 Month Bill Rs 9500/- AIRTEL IS REAL CHEATING COMPANY- Pls stop using AIRTEL Mobile services

Despite the rap by Supreme Court to various Telecom companies on VAS(Value added services) related complaints. My Case clearly show cases that how Telecom companies, specially Airtel is indulging in Client Harassment.

I had written to them by amended mail and response also attached herewith by them which does not answer any specific query raised by me. and grossly rejects my complaint.

Summary Of Complaint : One month Bill raised for Rs 9500/- for only 3.2 GB Data used on phone. Where as i have clearly opted for 1 GB pack with Cap of Rs 1000 pm
I tried subscribing for Additional data plans by various channels but failed.

Sequence oF Events:
25th June - I activated 1 GB Plan on my Number [protected]

6th July to 7th July - I requested for Smart Byte using MMI code *121*5# and
other instructed codes And i was communicated by MMI display that Smart
byte request has been recieved successfully.

7th July Onwards - I also requested to add from " Airtel App " on my mobile to
start Smartbyte fpr Rs 175 for 500 mb 4 times also for 300 MB for Rs 80
multiple times. I got a msg saying that services shall be activated within 4
hours
Important Point : I also tried adding 1 GB from my Airtel App but instead of adding 1 GB it changed my
plan to 500mb + 500 mb (3G + 2G Speeds). The app clearly showed that it is a 3G Plan.
It changed my bill plan to uncapped category, which lead to escalation of my bill to 9500 rs.

10 th July onwards at 0039 hours I again tried to add smartbytes by SMS to 121
but it failed multiple times. I again tried thru " Mobile APP" and it showed that services shall be
activated in 4 hours.

I tried adding smart bytes by all possible means multiple times but i never
knew what request were successful and what not as even the '3G BAL' SMS was
never showing correct information. I tried thru all the following means

MMI Code
SMS of SMART to 121 followed by 1 & 1
Airtel APP on my phone
Calling Call centre at 121 - I was told manual request for the same is not accepted

Even 3G USE SMS does not show balance data or the current limit applicable to me
The Unbilled amount does not give you a clue whether the Amount shall be discounted under plan or not as all plans are adjustable at the time of billing only.


+Thus in short I used Appx 3.2 GB Data and I was billed 9000 Rs for the same
(Against Rs 250+175+175+80= 680). And now I have to write mails and call you to
get the same reversed. This is a pure mental torture for me and i am really
contemplating writing to TRAI for this harrasment.

I visited Airtel Gallery on 13th July and 7th Aug in Andheri East & also West, where they were convinced by my complaint but no resolution done till date

Regards
CA Sajal Gupta
[protected]
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