Airtel — Abusive language Used by female executive

PMN

from Shimla, Himachal Pradesh

Address:

Chandigarh

One call centre executive has been calling me regularly about the non- payment of a bill of no [protected] - that does not even belong to me. I had resigned from my previous company and this no. Probably belonged to some employee of my previous company. On a goodwill I told the executives that I will ask the HR of the previous company to resolve the issue. Now this girl from Airtel calls me 20 times a day, from past 5 days asking me to pay the bill. She calls me from this number [protected] from Chandigarh.

Not only this she uses abusive language a d misbehaves while asking me to pay the bills. Is this what is taught to your executives to use as much abusive language as possible and call up anybody asking them to pay the bills of any number??????????

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Comments

Anannya Debnath

from Delhi, Delhi

Airtel — Abusive call centre executives

I'am constantly facing problems with the Airtel customer service officers. My bill for the number [protected] was due since sometime, since I was out of the country, which has been paid now. However, I and my relatives are constantly getting threatning calls from the customer service department even now. They use foul language and abuse us. Kindly do something in this regard as the bill has been already paid by me.

apurv thorat

from Pune, Maharashtra

there is no network coverage in our area plz do something immidiately

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (PMN),

This is to inform you that your concern listed on 20 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste (PMN),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33