Airtel — Account debited but Recharge did not take place

Address:Bangalore, Karnataka

On 19/4/2013, I recharged my cell no [protected] for Rs. 347 through net banking, which didnt happen. Later I tried to recharge again for Rs. 300 but the recharge has not happened till now. My account is debited with Rs. 347 and Rs. 300. Please recharge the cell with the amount or refund back the money. kindly look into the matter asap.

Details
SBI Net banking
Ref no : IGH8085698 for Rs. 347
Ref no : IGH8106583 for Rs. 300
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Airtel — SBI Account debited but not updated by Airtel

Respected Sir,

I made a swipe of Rs.1014 at Airtel Postpaid centre with my SBI debit card. But the transaction failed due to some error. But my Account statement says the amount has been debited (but fails to mention to whom) .Airtel people say that it is not debited to their account but Bank says it has been debited. Can you guide me in the right path so that i can take an appropriate action.

Thanks,
Bindumadhava.S.S
Namaste Ms.Kulkarni,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Ms.Kulkarni,

This is to inform you that your concern listed 21 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Ms.Kulkarni,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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