Airtel Complaints & Reviews

I opted for Airtel Broadband connection by applying online, and it was promptly responded by couple of your executives. These representatives (Hemant Kumar – [protected]) of Airtel took filled form; relevant documents (Address proof and PAN card) and Rs. 500 (Form CEF Nos. 3365083) for plan Rapid 80 GB on 24th May 2013. They assured me that in couple of days I’ll get the connection done. But on asking about Rs. 500 waived off in case of an online booking offer, got a negative response!! In next 3 days I receive some calls for feedback of the service, “Service”? I updated them that the connection has not been done yet! Now for every other call received got an assurance of getting it in another couple of days. But when nothing happened, contacted Airtel Broadband Customer Support, Sector 7 Dwarka office for Airtel Broadband and also [protected]@in.airtel.com and all I got nothing convincing and each gave their different opinion.
1. Airtel Broadband Customer Support – As per them they have SLA of 7 days and will definitely get the connection within these days… But nothing happened.
2. Sector 7 Dwarka office for Airtel Broadband – As per them they already had their “Engineer” looked in and have some technical problem which will be resolved in another 5-7 days and then I would definitely get the connection.
3. [protected]@in.airtel.com (Rahul Kumar) – “We regret to inform you that we are unable to provide you the airtel broadband connection at the requested premises, as the given area is technically not feasible for our services to provide with.

Further, the refund amount has been processed and will be delivered at your premises within a time period of 30 working days. ”

Now am unable to understand what actually the case is and should not be they have proper operating process, for customer and not to harass customer?
Airtel should have checked and looked into their technical capability to provide new connections before making any fake commitments or they should not have send their collecting agencies person(which always in hurry to collect document coz they are going to get money) to collect document.

Firstly I think in these scenarios they owe an explanation on entire thing, an apology for all the trouble and harassment along with the connection ASAP. And definitely work for better process.
Else, if at all the refund has to be initiated then too they owe an explanation on entire thing, an apology for all the trouble and harassment. Why we have to pay and wait for 40-50 days, make all the calls, take up all the mental harassment and could not imagine of the service for which you have logically already paid for.

So now you people tell me isn’t a frustrating process, why you people are running this big company if you cannot provide good services.

Please help me to resolve this complain.

Venice Vincent Silas
[protected]
Fixedline nos. allotted to me which has never been installed: [protected]

I am appalled by the responses that I am getting from Airtel executives over last few days. I am tired of explaining the situation and everyone seems to be calling with either no knowledge of my problem or with some other agenda.

In my earlier mail and/or discussion with Airtel, I never mentioned that 444 was not credited to me. I had clearly stated that I did payment of Rs444 TWICE and both time it went into some dedicated account and not to my primary account because the 444 plan has recently changed by Airtel.
I had been doing recharges of Rs.444 from freecharge.in since long for full talk time, but this time due to change in 444 plan it got into a one month package that I don’t want. So, total of 888/- was gone into a plan that I need to finish in one month. I cannot even use Internet from this dedicate account. I cannot presume myself finishing even 444/- within a month.

I had a discussion with executive of Airtel, and I was assured that one of transaction of Rs 444/- will be rolled back. Since then I got calls from Airtel where somebody says there was no transaction on 20th and other says it is already credited. I am tired of getting calls from Airtel and explaining the problem again and again.

Today I received mail from Airtel stating -
We wish to inform you that you have already received benefit associated with recharge of Rs.444/-. Please find benefit associated with recharge of Rs.444/-:
Denomination-Rs.444/-
Benefit- Talk time of Rs.444/- in dedicated account 5
Validity- 30 days
You can balance and validity by dialing *123*5#.


I am now sick of the way Airtel executives are handling this. They are not even trying to understand the problem here.

Sir i have recharged with rs.8 for 3g internet but after i recharged it does not connect to internet and showed no network access, i asked customer care for help they said me to keep main balance above rs.1 i did, after that it connected but my main balance deducted rs.4 and again it does't connect. i left morning i try to connect because i have already 2g internet balance so it was connected and again i asked customer care now they saying you should contact at time itself now we cant do anything. pls refund my rs.4 with rs.8 3g balance.

sir,i miss my friends numbers.please send me the incoming and outgoing and missed calls list of my number for the last year(2011-novmber to 2012 may)months please send me the calls list m
id as early as possible. my airtel acount number [protected].. My email id is: sri.[protected]@gmail.com tthanking sir. your sincerely , sri archan

Hi,

I am Dhivakar here, I have been using airtel Pre Paid connection bearing number [protected] for last couple of years. I did a recharge to mentioned number on 26 March 2013 for the amount of 500. The amount was debited to my banks account and i haven't received the recharge balance credited to my number.

I have connected Six times to customer service till now on same issue and still my issue have not been solved. As advised by Airtel representative i have sent them all the details required including my bank statement. When ever i call the representative, I am fooled with false promises like call back and other irritating reasons,however nothing has happened solved till now.

I am really unhappy with customer service and their false promises. As per TRAI, a compliant on pre paid recharges needs to be solved well within 7 days. Its been more than 2 months and nothing has happened in this case. I have spend more than 3hrs talking to airtel representative on this same issue again and again.

Please find my detail below. I kindly request you to get it solved at the earliest. I am happy to provide you with more information.

Online website - Airtel Iphone application
Transaction id - 293735
Time of recharge - 2.46 PM

Thanks,
Dhivakar R

THe error code that was displayed on TV was B001. I do understand the nature of the problem and have done all initial checks, later called to customer care (which is STD bangalore) and explained them about the problem. After hearing Customer Care Rep said a guy will come the next day morning(current day Sunday) and he will try to resolve it. I told him first I will not be available as my office working hours are from 9 Am to 7 PM and by the time i reach it will be some where 8 pm are so. As customer care are for 24/7 I requested them to send a guy today itself (due to unavailability), he says its not possible. I also explained if not today till next week the problem cannot be solved. I told him to connect me to supervisor, he did something the call got disconnected. Again I called to the customer care, explain patiently everything that has happened, she too did the same.

They dont have an answer for the question about 'will they be not charging the day that I haven't watched due to problem from airtel end'. This is the way customer care executive and Airtel treats the customers.

Complaint#[protected]happy code 870)

Hi,
I am Ramani K N from JP Nagar-7th phase, Bangalore and this mail is regarding the Airtel Broadband connection I had applied for. My application number is TBLR645496 & Installation ID is 14567907. This was the first time I opted for Airtel connection with high expectations but sorry to say I got a pathetic experience in return.

A representative from Airtel franchise at JP Nagar-7th phase came and agreed to provide the connection within 2-3 working days and took Rs.500/- as security deposit but after taking money he didn’t come back at all. I got some lame excuses from him when called several times. The representative’s name is Gopi his number is +91-[protected] & his manager is Gowda whose number is +91-[protected]. It seems that just for the sake of achieving targets these people are cheating the customers.

I hope Bharti Airtel Ltd. takes disciplinary actions against those who attract the customers just by words and not by their service & ensure thst such cases does not happen again.

Below are the details, which might help in tracing and cancelling my application and return my money at the earliest if the connection would not be possible.

Name: Ramani K N

Application number: TBLR645496
Installation ID: 14567907
Date of filing application:[protected]
Tariff Plan opted for: Flash 30GB (2mbps)

Respective Department,

This happened yet again with Airtel but different scenario.

3 months back my airtel connection (no : [protected]) got deactivated for false bill claim. I have raised a complaint on in the same forum.

http://www.consumercomplaints.in/complaints/airtel-false-bill-claim-c817200.html

As per that, I asked them I don't want this no anymore so once you resolve it I would like to surrender, but they said that they will keep me posted on the resolution soon. You can easily verify that in the comments section in the above link as well.

At that point, My card deactivated and issue was going on and I have been waiting for their call. But No further intimation or communication happened from there side.

After 2 months , All of a sudden, I have got a bill of Rs 955 for the period 20th April - 20th May.The thing is I dont even know whether my card got activated or not, even if it is I didn't get any kind of intimation about my card getting activated.

So called customer care 30th May, Told them this. He verified and told me another surprise thing that my card got blocked from 14th May for Zero usage.

Then I was wondering Whats going on like

First, my card got deactivated in feb and never got any intimation when it got activated.

Second, for Zero usage why should I get a bill for 955Rs?

Third, As per his statement,They blocked my card on may 14th for Zero usage, then
why the bill is till May 20th?

I have asked him all the above questions, he said he said he has no answer and why dont u go to Airtel outlet directly. Then I have also asked him I Want to deactivate this permanently, He said for that you have to pay the outstanding amount. Then he cut the call abruptly.

I Wonder whether Airtel has any process for itself. Poor customer service (Its better if you remove all the customer care services), false bill claim. No proper answer. Its pathetic.

I sincerely request the concerned dept to take severe action against Airtel and help me to deactivate this number without any issues.

P.S:

@Airtel:

if it happens one more time, I will not go without asking for compensation for all the discomforts, waste of time and inconvenience caused by you.

Regards,
Fazil

ph no: [protected]

even after writing from 11th may 2013 my problem isn't resolved yet & airtel even barred my outgoing now.
I tried to email airtel appellate <appellate.[protected]@in.airtel.com>, but i get a reply that I didn't mentioned my mobile no. in the subject line(which i did in the format I was asked for, i.e., my ten digit no. without space or any special character.)

The scene is I've been committed for plan 149 from the airtel MNP representative when i opted for MNP from IDEA to airtel, but I've been charged with plan 200 something. With no proper response from airtel I sustained myself from paying any bill amount.

Airtel has now barred my outgoing w.e.f. today i.e., 1st june 2013. I called airtel 198 & asked them to un-bare my outgoing but in vein.Now I won't entertain any kind of charges/rental for this day(01/06/2013) & onwards as I wasn't allowed to use my number from 1st june i.e. today.

I 'd attached scanned copy of my original subscriber form with the plan name highlighted by using paint for their reference.

1. Name of the sales executive: mr. anay
2. Contact number of the sales executive: i dont remember that.
3. Location of the airtel relationship centre/ location from where the
connection was procured: i posted my no. for airtel mnp on your airtel.in site
mnp section. i got call from the airtel(as he said). i selected the 149 plan
they couriered me(which they said is procedural) the h2 sim(which i m currently
using, n i now dont have that courier packet), mr anay came to my place to
collect the refundable security of rs.250
4. Scan copy of subscriber form of mine attached (the carbon writing is little light but it
readable that plan 149 is written on that.

If any other information is required then call me on +91-[protected], 8am to 2pm & 6.30pm to 9pm

Hello Sir


I used to believe that Airtel was the best service provider and I used to tell this to my friends and peers. But it seems this is my unfortunate luck that I have bought the DTH Connection of Airtel.

I encountered this poor service and came to know about the low Quality support level when I am trying to shift my pace and facing such inconvenience from your end while doing so.


I raised a request on Thursday (30/05/2013) morning for the de-installation of the airtel DTH for the house shift that I had planned for Saturday. The service engineer raised a request for the same and updated me the status that the engineer will come to visit my old premises tomorrow (Friday) by 4 PM.
I waited and waited, I re-called for the status update. And now I was notified that the engineer will come at 5:00 PM Friday. I waited again but no one called. I recalled the Airtel DTH call center and was updated once more that the engineer will come very soon as your call has been escalated.
Then I received a Message that the issue has been resolved. However no engineer came for the de-installation and hence no issue was resolved.
I called again the next morning, on Saturday at 8:00 AM and I was informed the service request has been CLOSED. That was simply WOW!!!
I asked for the call to be escalated and the escalation team assured me that they will get an engineer within 4 hours. They even gave me the contact no. of the engineer ....but that was always unreachable.
I waited for the DTH engineer to come and de-install before I move out of my old place. But NO one ever came.
Now I have reached my new location and then Once again I called the DTH call center and they promised me that this time they will surely get an engineer assigned.
The engineer called me and said he needs 125 /- for the de-installation. As I have already moved my place I asked him to perform the de-installation and then the re-installation and then I can pay him here for both. But he had his own excuses as he can't come to this place as it does not come in his Zone. When I earlier placed the initial call I was informed that the engineer who comes for the de-installation will also perform the re-installation. And now I came to know it isn't what you promise or tell the customer.

I request you to please tell what is under your limits and just not give false promises.


****Please note this I have changed my place and I can't go back there for the de-installation. It was a mistake from your end that you couldn't provide me an engineer when I wanted even after my repetitive reminders. Now it is your responsibility to a single engineer who can de-install bring the connection to my new pace for the re-installation. At least you can do this much for a customer satisfaction.


The best thing to tell you is that while I am drafting the email, I got a MSG again from Airtel that my issue has been resolved and hence asked for a Satisfaction survey. And as you know there has been “NO” resolution of the issue till now. What do you suppose I should give in for the survey?



Thanks and Regards
Aaushi Kumar
DTH ID:[protected]

I am carrying airtel digitel TV connection since 2009. Cust I'd [protected] and is registered in the Name swamprava rath. It is many times that I have faced the problem of no signal which I do not see with other dth TV but this time these people have crossed the limit. After repeated calling and reguest more than ten times no one visited my house for any correction but every time airtel send SMS saying your problem has been solved. They do not forget to deduct amount everyday inspite they could not resolve my problem..two three times engineer called me but I kept waiting for them only, they never came...at last I told them drop the connection that also they are not doing..plz suggest.....

I am from Kolkata and I have this airtel postpaid connection ([protected]) from last 4 years. Till last 1 year they were issuing the receipt for the online payment made my credit card smart pay by auto debit every month. Now they have stopped issuing receipt to my mail id where they are sending e-bill saying that it is order of the company, not to issue payment receipt, even if you insist also they bluntly reject your payment and say they are helpless,
Since I need receipt to get it reimbursed. When I call and inquire, they say they helpless and cannot provide the e receipt for the payment which sound ridiculous. They are denying the payment they have received. I have no clarification for the same.
It is mandatory to provide receipts to the consumer for the any payment received.

Let me know how to deal this grossly illegal activity of Airtel.

Debabrata Datta (mobile no: [protected])
Narendrapur, Kolkata- 700103

I am getting unnecessary news alerts(I am using Airtel). I haven't asked for activation of any such alerts. I am losing money easy time I get an alert. I kindly request you to forward this to the concerned authorities. Looking forward for your solution.


Phone number :[protected]
Sim registered: Tamil Nadu

Sir I recharged for this mobile number [protected] on 27th April for Rs.249 and on 31 May for Rs.135 , the transaction was processed and amount was debited but the talktime was not credited.When i tried Airtel money customer care they askto contact prepaid care , when i call airtel prepaid customer care they tell to contact airtel money.Im planning to inform the matter to TRAI and also planning to file a consumer suit.I want to inform everyone to be cautious with airtel money.
Chelladurai Pandian [protected]

My airtel fixedline number is [protected].On 12th May , I requested to change my billing plan from 15 GB - 1199 (2Mbps/256Kbps) per month to UL - Super Max 30GB 1399 (2Mbps/256Kbps) as my usage was more, I called up customer service to change my billing cycyel effective 26th may
I was told that the plan would change effective next billing cycle - 26th May , However the plan changed 1 day prior to billing cycle
change - 25th May - due to which my currents months unbilled usage is showing up incorrectly.
Since the 1st day of current billing cycle my unbilled usage started with 15 GB instead of 30 GB , and I never got 30 GB for this billing cycle,

My usage is getting decreased from 15GB from the first day instead of decreasing from 30 GB.
Issue is with the unbilled data as started from 15 GB,which means ,I never got 30 GB,

If you check my day by day usage as well from 26th till date, it will not be more then 5 GBs (overall)

I want you to check my day on day usage before replying starting 26th may

request you to credit my 15GB to my account.

I have already called customer service many a times but no resolutions and no one has a solution to this problem.

I am paying for something and I am not getting that

Using Airtel 3G dongle when I am tryign to login , its showing me error message that "Connection with Remote Computer cannot be established".
i ahve called to customer care but phone gets disconnected several times .

Please look into this matter ASAP, because delay in this would cause wastage of my validity and balance.

My No - [protected] gave for PrePaid to PostPaid conversion in Airtel ShowRoom saidapet. Its almost 15 days passed and no progress. Till now I have received 15 SMS in my contact number stating that PostPaid conversion is done. But nothing happened. Visited the showroom many times and always got the same reply "Wait for 48hrs and it will happen"

I am long time Customer of Airtel owning multiple products- TV, PostPaid connections and Broadband. Till now I have never faced such a bad service.

Airtel was once famous for its Customer service, But is fading down to be worse compared to other vendors.

I have airtel dish tv connection from last 3 years.But from 2 years i am facing lots of problem like dish t.v. card not supports properly,bcz of that i have changed set top box 2 times and again the guy from airtel dealer says that u have to change set top box.The customer service is even more poor as i have called them plenty of times and without solving the problem they message to me that your problem is solved.I have faced the card problem in march 13 also and at that time they take approx. 10 days to solve the problem and now again from last 8 days i m facing the same problem,so finally i decided to disconnect my airtel dish t.v. connection.

I had opted for an Airtel broadband connection in mid 2012, the monthly payment for which was being made on time regularly.

Account ID is : [protected]

On one occasion (September 2012 billing), because Airtel’s online payment gateway was down, the call centre offered to send a cash pickup service to my office to which I agreed. I paid Rs.1000 to Mr.Vishwanath to clear the total outstanding as told to me by the associate over the phone (I had opted for the 999 plan). The receipt has been scanned and sent to Airtel on many occasions.

Even after the payment was made I kept getting calls from Airtel for a month, asking me to clear my outstanding amount of Rs.1000 which I had already paid. I provided my receipt number and the copy of the receipt (along with sign and stamp from Airtel staff) several times to many Airtel associates but they just couldn’t find records and said that the pickup person seems to have disappeared.

After a few weeks I got a call from another associate to inform me that the money had been deposited in some other Airtel customers’ account by mistake and it should be recovered within weeks. At this point, I had informed Airtel that even though I have made a payment, my line sbeen disconnected. The associate apologized, and assured me that the line would be restored within 24 hours. Even after 5 months, my line was never reconnected and Airtel kept calling me and sending me bills for every month after disconnecting my line without my permission.

Complain no:[protected]/10/2012
Complain No :[protected]th March 3 pm

I have spoken with Team Leader Mr.Nagarjuna Reddy and Ms.Sowhmya most recently, amongst many others, regarding this issue but haven’t heard from Airtel after logging two complains. Mr. Reddy assured me that he will put me on a DND list for collections calls until the case was resolved from their end but I kept getting calls from Airtel for payment nevertheless.

I wrote several emails to all complain departments across Airtel, but there has not been one solution to the issues I have raised, except for a few standard apology mails and “we are looking into this”.

I am sick and tired of answering calls from the collections department for a payment I do not owe them. I have been receiving harassment calls from Airtel employees (their Identity can be tracked when calling), claiming to be section officers/advocates/lawyers from district court, Delhi stating that they have a legal notice for me from Airtel!

I don’t understand why I am being hassled for a clear negligence on Airtel’s part?

Instead of apologizing for their blunder and misbehaviors on the phone, Airtel continues to call me for payments, at least 10-15 times in a day. In spite of repeated requests for a full statement of payments till date and a meeting with an Airtel executive to resolve the case, I have not got any documentation from Airtel to support their claim, nor have they offered to send someone to clarify and close the issue. During one call I was appalled to hear that Airtel does not maintain details of disconnected lines, so they may not be able to give me my payment history and until I pay up the amount they are claiming, I will keep getting harassing call!

In order to stop the calls, I have now offered that I will make an exception and pay the entire amount of Rs. 2934 even though I don’t owe Airtel any money, as long as they can give me a letter stating that they are charging me for months the internet had been disconnected, and that once I make this payment, they will not ask for any other money. They have assured me that an NOC will be sent to me by post 72 hours AFTER the payment has been made, but there is no mention of the requested letter.

I have gone twice to the Cambridge Layout, Bangalore outlet to make the payment, and both times they have had server issues and could not process the payment. The payment cannot be made online as Airtel have conveniently deactivated my entire broadband line, hence they don’t have my records in the system to accept payment.

Airtel is making it more and more difficult for me to close the case and and continue to call at odd hours (Recorded call logs). I called this morning on the same number to ask if they could help me with another branch address around my office where I could make a payment, and the executive Rahul/Mathur, (not sure what their real names are) actually said “we are not a GPS service, find out the address yourself.”

I am now reconsidering cooperating with Airtel and am being forced to make a police complaint for harassment of women and a consumer complain for claiming false charges against a disconnected broadband line. I have managed to extract all my payment details on my own and can prove that the fault is not mine.

I am appointing a lawyer to help me with legalities but in the interim if anyone can give any advice on how to escalate this matter, it would really help a lot.