Airtel Complaints & Reviews

Facebook — for verification

Dear sir,
i rcvd one mail from facebook, they send some parcel to ur for, is it true or not , can u check and contact with me,
VAJAS ABDUL VAHID,
address VAJAS MANZIL
OZHUKUPARA
KUTHIRAKULAM P.O
VEMBAYAM, THIRUVANANTHAPURAM,
KERALA.


AWIATING FOR UR VALUABLE REPLAY

Namaste Mr. Banso,

This is to inform you that your concern listed on 04 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Banso,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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I need help in the same issue please Airtel please resolve my issue please i also have iPad4 i cant dial 59059
"I bought airtel nano sim for ipad4 ...it is activated but they asked to call 59059 for verification from my nano sim...
Ipad has no dialling option...I m struck in a system flaw since I don't have an iPhone to make the call to 59059 so that my num is verified...
Now plz show me a way to overcome this problem.

Airtel — getting computer calls

I am currently visiting europe, and have been getting regular calls on my cell from a number, [protected] . Since recieving the call would be expensive ( due to international roaming), thus i always try to call back the number and its always switched off, even when i call immediately after recieving the call, it comes as switched off.

Can it be a computerised number ? This is a nuisance and disturbance.

Airtel — misbehave by the customer care boy

respected sir,
i called to the customer care service to the airtel on 07/03/2010 sunday at 02:20am for my queries buy the guy responding to me really disappoint with his rude behaviour. he argue with me n said is thid the time to call go n take sleep when i said its the duty of you to clear the queries of your customer he says you come n do the job. i said then why should co. pays you he said you are not my payer sur bt i am the loyal and old customer of your company i have 8 airtel connections 6 postpaid and 2 prepaid in my family earlier i was quite satisfied but this thing really disappoint me. i called from [protected](prepaid) mb. no. you can check his rude behave from your records for internal training at above time and date. and he also said you will see wht i will do with your this no. now you will cry i said ok and he deducted rs.30 from my balance in my pre paid no. when i asked about his name he suddenly disconnect the cal so its a request as ur old and loyal customer kindly take strict action against this and refund my balance otherwise this will make a negative impact on the goodwill of your such a prestigies co.

your faithful customer,
jaideep singh taneja

hope will get good responce soon.

AirTel — Misbehavior of the Customer Service

HI,

I have been getting repeated misbehavior calls from airtel on my mobile [protected]. Inspite of paying all the bills, airtel is calling me from[protected] and asking me to pay the outstanding.
I have paid all the bills sent to me. When I asked her to send me the outstanding she asked me to wait for one more day. And now at 14:40 pm on 21, April, 2011 she asked me 10 times if I have received the bill, if I have checked the email.
It gives me an impression that all the employees of airtel and dumb and stupid because they cannot understand statements in one go.

Please stop all this abuse and do not disturb me.

AirTel — Misbehave by customer care

Sir,
In my number [protected] the caller tune was activated automatically. I came to know at 9:09 pm. Regarding the issue I talked to Mr. Chandan Kumar. But the way of talking was not good & he disconnected the call. Again tried to contact customer care but the customer care service was deactivated. Then called from a different number [protected] at 10: 25 pm and talked to Mr. Vimal but he didn't respond well. He misbehaved with me and given the number of Mr Vikrant [protected] and said do whatever you can do against me.
Please take appropriate action against the respective customer care executive Mr. Chandan & Mr Vimal.

Thanks & regards
Rakesh Kumar Singh
[protected]

Please visit particular website and write a complaint to appellate authority for the same.

please send me my Three month call ditals in favour of my Mobail no [protected] Nagpur located Month of Feb-13 to May-13 in my EMAIL ID [protected]@gmail.com i will thank to you please send me said above mention no

Namaste Waseem,

Further to our discussion dated 04 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Waseem,

We would like to inform you that your concern listed 04 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Airtel Broadband Connection — COnnection not provided and refund was not processed

Hello,

I am amit mudgal, mobile number : [protected]. I applied a new airtel broadband connection on 6/08/2011 in Bangalore.

TBLR of the application is 273912. Manager that gave me the connection was Prakasha. The amount I paid for the connection was Rs 999. I gave a ICICI Check numbered 663842 to BHARTI AIRTEL LTD. Money got debited from my account on 12/08/2011.

I was supposed to get the connection in 2 working days (09/08/2011). But till 22/08/2011 i dint got the connection. In between i raised multiple complaints to get the connection.
Complaint Numbers for getting the connection: 2423350.

On 22/08/2011 i raised cancellation request. Request Number : 2614632. It was told to me that refund will be processed in 8 to 10 working days.

I again verified multiple times but noting has happened. I had raised following complaints:

Complaint Number: 3205638 (I don't remember the exact details for this call)
Complaint Number: 3395002 (It was told to me by 10/09/2011, i will definitely get my refund back)

But when i din't got any response back from airtel. I called airtel again today (10/09/2011). They are telling me new stories that refund department has not received any application. Though as per airtel records they have received that on 10/08/2011, stating installation can't be possible (got this info from customer care executive).

I have raised another complaint on 10/09/2011. Complaint Number: 3806998. This complaint has to be resolved by 17/09/2011. But i seriously doubt that.

Following are my questions:
1. Why was I given the connection, when the site doesn't had enough connection (I was contacted by airtel itself for a new connection)?
2. Why is refund not made even though numerous complains are raised? Are their any SLA's involved? If SLA's are their then provide me the copy , so that i can verify any take necessary action.
3. Why customer care executive disconnects the call? I had faced this as the biggest issue. I had to make around 4 calls each time to raise one complaint.

Finally i wanted to say. I had already suffered enough i guess, made enough calls etc. I believe if the problem is not resolved by 17th of September (17/09/2011) and my questions are not answered. I had no option but to go consumer form. Please understand the gravity of the situation and kindly process my refund ASAP.

Thanks,
Amit

Namaste (Venice Vincent Silas),

Further to our discussion dated 03 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (Venice Vincent Silas),

We would like to inform you that your concern listed 03 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Santy,

This is to inform you that your concern listed on 03 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Santy,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I have been calling the Airtel customer care to activate an Airtel 3G connection in my cell number: [protected] 3G (compatible). I have called Airtel 121 & Airtel 12118 for the activation on 25th June & 26th June. The only response I got was 03 to 04 messages stating that activation will be done within 04 hours which is still pending. Hence I request you to kindly for expediting the same.

My airtel 3g data card bearing number [protected] is still not activated.I have doubt that retailer and company isinvolved in a big fraud case as now they are avoiding me.its more than 10 dys.kindly help me at least get my money back.

regards,

sudeep kar

ph no-[protected]

[protected]@gmail.com

Namaste Yashuvanth,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Yashuvanth,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — miss my number

i have lost my cell on train i want to get that number i went to airtel office they are asking proof of that sim which have been registered that sim is in my brother proof he has settles in dubai kindly help to receive my sim ([protected]) its in the name of mari kani my name is sashi kumar gupta

sir, i miss my friends numbers.please send me the incoming and outgoing and missed calls list of my number for the last year(2011-novmber to 2012 may)months please send me the calls list m
id as early as possible. my airtel acount number [protected].. My email id is: sri.[protected]@gmail.com tthanking sir. your sincerely, sri archan

Bharathi Airtel Ltd — Prepaid amount balance swindled

SirMadam, TO WHOM SO EVER IT MAY CONCERN

On 29.12.09 I recharged my mobile for an amount of Rs.202/- I had earlier balance of Rs145.00 totalling to Rs347.00.On 1.1.10 evening while trying to contact my friends to wish them, I was shocked that I got only Rs0.46Ps only available.

On saturday I contacted ur customer service dept. from your Arcot Road showroom office.I didnt get a proper response from your office to find out the reason. Of late when I contacted by dialling 121, I was told that I spoke to your service people No 56263 which in no way correct. First of all I HAVE NOT SPOKEN TO ANY OF YOUR SERVICE DEPT PEOPLE. 2. I WAS NOT AWARE OF THAT NO.3.FREQUENTLY I GET YOUR SERVICE MSG BY SMS WHICH I NEVER USE.
on Saturday when I spoke to one Mr.Vinod from your office I was promised that I will get the refund in full on 5.01.10 at 6.00PM.But so far I have not got any amount to my mobile.

On 6.01.10 while talking from your show room office to your Santhome office one representative by name Ms.Uma who gave me the recklessand arrogant reply and flatly refusing to refund the amount of Rs.347.00.
I have been penalised by your office for no fault of mine.Will you please look into the matter and arrange to give the refund.

Thanks
S.Subbu
[protected]

Complaint Nos.[protected] & [protected]

AirTel — RECHARGE DISCREPANCY

I have recharged in Airtel for my prepaid number using the transaction ID[protected] for Rs.99. It was stated that I would get a full talk time for 99 rupees with a validity of 21 days. But I got a recharged amount for Rupee 1 and the remaining 98 rupees is shown as special account balance. I am not able to make call or send sms using the special account balance. Why has this happened?

i am getting calls from [protected] please give me the details of this number

Namaste Dhivakar,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Dhivakar,

Further to our discussion dated 02 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Dhivakar,

We would like to inform you that your concern listed 02 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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i have called at least 10 to12 times to the customer care about my problem on dth box that they have provided is not working properly. the video hangs in between and audio goes off in middle.

Namaste Mr. Rai,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Rai,

We would like to inform you that your concern listed 02 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ramani,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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AirTel — Not providing bill

I am having airtel postpaid connection ([protected]) and subscribe for ebill. But ebill has not been sent to me for last three months. I called customer care for that issue they suggested that bill can also be downloaded from the airtel.in. So I've started doing that but for last month even on website also itemised bill was not available again I called customer care but nothing happened. For every month just to get bill i've to call customer care and even after calling atleast 15 times nothing has been happened yet.

Regards
Rahul Vyas

Invoice

Airtel — no answer

I have mailed to airtel customer care service 7 times. No reply from them.
They have confirmed me that your CUG account has been activated inspite of that they have not given me the discount of CUG in my final bill.
I have visited the customer care centre twice, but they have not responded back.
The centre which i had visited is at racecourse centre, vadodara.
My mobile number is [protected].

Airtel Postpaid Plan — Wrong Plan

Sir,

I, Sunil Kalamkar, was using Airtel prepaid service three months ago. A Airtel executive, Mr. Aniruddha Dahane came to me and asked to convert my prepaid to postpain in their "Padmashali" plan, which has 1500 min Airtel-to-Airtel free talktime, Rs. 150 rent, and Rs. 0.75 local outgoing. Because I have in my family large number of Airtel users, I agreed for this plan and with the fee of Rs.150, I changed it to postpai, but since then I have not got the above-mentioned plan as of yet.

When I called the executive, he replied me that after first bill, it would be changed to the plan, I waited for two months and paid two bills thereafter. I was repeatedly keep calling Mr. Dahane for the same, and a week ago, I got a call from Mr. Rakesh Gjimwar who I was told is the Manager of Mr. Dahane, that if I would pay the current month bill of Rs. 250, even if the month was not completed, my Retail Plan will change to "Padmashali." I paid the bill immediately on May 29, 2008, but my plan is yet not changed.

I want to file the complaint against Mr. Aniruddha Dahane and Mr. Rakesh Gajimwar.

Looking forward for your reply.

Thank you


Sunil Kalamkar
Ph. #: [protected]

postpaid mobile no. — for bill plan

Dear/sir

Due to request i am Ashutosh R/o A-19, bhikaji fire station new delhi-110066.I have a Air tel post no.(a/c no.[protected] and my bill plan is 297 pm in this plan you calling charge is 50 p. local call and STD is 1.50p. But my bill is garneted 1.00p local call and Std is 2.50p so i request to you please see my problem and urgently solved.

thanks & regards

ASHUTOSH

AirTel — no response in 121

service of 121 is very bad

Airtel Mobile — No response to queries

Mobile No [protected]

I had sent a query to them over email on 1st Oct 2008 at 12 noon. Immediately, got an auto reply stating they would get back within 24 hours.

Till date, even after 72 hours, no response from them.

Shivaram

Hi !! I had not subscribe / Activated any service like this :- SMS from[protected]Subscriptions, Text Based Services) subscription service on Airtel wap SMS came from 64611010 and 10 Rs. are successfully deducted from my a/c

So I kindly request to Airtel please Refund my Rs 10 and never do like this in future..

Airtel Mobile — Post paid

I had 02 prepaid life time sims the airtel guy visited my office & coxed me to convert it into post paid, he said that if the other no is also added i would be able to talk on other no @ 10p. Any ways i submitted the documents since i was in my office all i was carrying with me was my voter id, photo & pancard. So i paid the guy 400 rs & xerox of documents were given

Now i never saw that the address mentioned om the voter id is wrong (courtsey our election commission)

The guy came for verification & turned it negative. Thereafter the horrific tale started first of all after i recd the sms that the outgoing calls are stopped due to negative verification, i contacted the agent, he told me to submit some other documents & politly said "not 2 wrry i'll get it done" after making me run around from piller to post finally they said that it cannot be done, they will not refung my money.
On top of it if i want to retain my old no's as prepaid i have to shell out Rs.175 per connection. So i was left high & dry of Rs 800 appox and the airtel guys went all the way laughing to the bank.

Shailender Khanna

Hi, I am Lakshmana using airtel mobile number [protected] from past 2 years. I am in postpaid plan I want to change the plan, but Airtel is charging migration charge of Rs. 250 for migrating from post paid to prepaid, which is against the Telephone Regulatory Act of India. Some one please look into this issue.

Thanks,
Lakshmana
[protected]

Airtel Postpaid complaint — Billed for calls I never made

Dear Sir,



This is regarding the Airtel bill that I received for the month of October 09 for which I was billed for a 4 hour 20 minute long STD call, which I never made! I am sure that such a call was never made from my sim and can prove the same. Please read on.



I have been using an Airtel postpaid corporate connection with the no:[protected] for the past two years (before that I had been using a prepaid connection). Although I have always felt that the bills that I used to receive were outragious and far beyond my actual usage I did not get ample proof for this until now. Last month on the 11th of October I received an unbilled amount of 467.59 which was around 400 rupees more than that of the previous day. I was very sure that it was a mistake from Airtel's part and immediately called up the customer care to rectify the matter. They replied saying that they can resolve it only next month(november) as they dont have the details of call history availiable to them (what sort of customer service is this? There was no transparancy at all). I very well knew that if I dont keep tab of these complaints I made Airtel will easily throw my complaint out of the window. The two reference numbers that I received from Airtel Customer care for the complaints I made are as follows F56800695 and F[protected]. I believed that the customer care executive told me and temporarily rested my case.



On November 3rd I received the bill for the month and I checked for the detailed bill in the Airtel site and to my shock I saw that they have claimed that I made a 4 hour 20 minute call to an STD number that I knew and had billed me 390.00rupees for the same. I have never made such a lengthy call because I very well know that I never made a call of more than 20 minute with my number. I can prove my claim because the handset I have been using for the past 3.5 years is a Motorola L7 handset and of late (for about 3 months) the battery capacity has dwindled so much that I cannot make a call of more than 25 minutes using my cell as the battery goes dead after that. The call history of the previous 4 months is proof for that. My cell was with me and not in use for the time mentioned in the detailed bill.



I made a complaint to the Airtel customer care on 10th of November and they gave me a reference number of 29290620 stating that they will resolve the matter and get back to me before 2:00pm on 12th November. But they did not get back to me. So I called up the customer care again and this time they say that the issue is resolved and that I had made that call. And when I repeatedly asked them for an explanation for the same they said they dont have any and adamantly insisted that I better pay up the bill and that the issue is resolved from their perspective. Now I am forced to pay the bill for the calls that I have not made. And because of the unbilled issue I was not able properly use the cell also for the month of October.



I would like this issue to be resolved and Airtel should stop cheating its customers. Anyways I am going to discontinue using this connection as this time they crossed the limits real bad.



Thanks and Regards,

Jaikrishna.V.S

[protected] [Going to change in a couple of days]

AirTel — wrong billing and no response

Hi Airtel,
I think you are cheating the customers. I sent a mail about the signal problem at our area, since 2+ years No actions as of now.
I am roaming right now, with Rs: 66.00 card, they said 1 paisa/ minute & 1.2 paisa for roming/std, but I didn't see that is happening.
You junk company billing is very differently -- I made a some std call which was about 12 seconds ... your junk system shown that 100 seconds and costing me Rs 1.50 and the same for when I received a call also. ... Is your system fault? you wanted to chaeat your customer.

I hope if you are not chaning your way of working .. Dec 31 will answer airtel. Now I can say with 3 years of experence you are a company.
Subba

Bharti Airtel Mobile — Wrong Bill

From past 5 years I'm using Airtel mobile number [protected]. As I was verified my last month Bill number[protected] dated 21.12.2009 and the bill period 20.10.2009 top 19.11.2009.
Generally I'm not receiving the itemised statement. But this time when I requested the Customer care they have sent the itemised statement to my official mail id on 04.12.2009 and when I cross check that I found that they charged September month cost also in between the October and November month bill. (in page number 6,7,11,12,13,15 and 16). When I requested to the customer care on 03.12.2009 and I was not got any answer from them. Once again I have approached customer care on 04.12.2009 then they informed me that they have raised the complaint with SR No.29744250 and then will get back to me with in 7th of Dec,2009 as my bill due date was 9.12.2009. Till now I have not received any mail or call from the customer care. Now I was in doubt that they may be many times they have generated this type of bills as I was not aware as I'm using this number[protected] from past 5 years.

Airtel mobile service postpaid — Wrong billing

Airtel has done a wrong billing and asking me to pay for it. from my mobile call was not made to a # and they continue to accept their billing error.

on 20-Nov, they have done a billing for Rs.1100+.. my average mobile bill amount is only less Rs.400 or so and it has never exceeded this amount.

they are talking about a 5 digit # call.. one call made @ 7:36 am for 1 hr 30 min (Rs.546 bill amount only for this call) and anohter call @ 7:43am (7 min. from the start of the first call) for 1 hr. 33 min. (Rs. 564 charged for this call)

Airtel repeatedly says, they are charging as per their server report.

we never made call to this # and I would like to proove my case and make them understand.. would be helpful, if you could suggest me a way out.. thanks.

Airtel Mobile Plan — Wrong billing

I had been offered mobile plans from airtel in writing on 06 july 2009. I had more 15 numbers working as on date and increased total connection to 25 then and was assured verbally that my all plans would be activated within few days. This plans were lot cheaper then earlier plans. But I was charged according to old plans and so a very heavy amount was paid by me. The service personnel asked me to activate 5 more numbers (She told me that bosses are not approving plans since number of connections were less even after they readily offered me plan before, from their end only and without any obligation to number of connections). I then took new connections but again all bills recieved were not correct as per plan. I am constantly writing about this problems to all the senior personnel of the company. I had written more than 100 mails and called more than 50 times to 121(customer complaint), nodal officer(which works when there is no response from 121, within 10 days. I am repeatedly asking thm for contacts of grievances department which looks into issues when there is no response from nodal officer but they are not providing me with same.
My second problem is they do wrong posting of cheques at their end for example if we paid cheque of Rs. 5000 for our one no. b then they post it in our No.c account and our number b is blocked. This harms image and reputation ofmy company in the eye of my employee who is using this number. They are also disturbed by the continious calls recieved for the outstandings which has been actually been paid. I am totally fed up and feel like puppet in hands of airtel since they know it is not easy to change our numbers and they keep on harassing me by their calls. I had paid more than Rs.25000 on there mere assurances that these amount will be son adjusted in my account.

Please guide me

contect me your new product plastic row matrial company start at their

Airtel mobile postpaid — Wrong Billing

I have an airtel mobile for the past few years and, off and on the service provider gives trouble wherein callers find me out of range when I am not or they find my phone switched off when it is not.Since the past two days I am not able to call or receive calls even though full signal is there.However , without making any calls at all on a single day I am being billed for Rs 100 to Rs 150.
When I want to call them also their website is not at all user friendly and is unable to give me a number which I can call from a non airtel mobile.
Going down to the airtel centre is a sheer waste of time because there is always a long queue.I wonder what right such companies have to operate in our country when they are downright dishonest in their billing and cannot provide the basic services.

Dear Mr. Chirag,

I can understand your problem, these are the tactics by which such companies cheat their esteemed customers.

In my opinion the only way to overcome this problem is to approach appropriate Consumer Forum.

Consumer forums are very effective in these type of cases. and court fee is also nominal.

Thanks

Rajesh

AirTel — Wrong plan bill

I received a bill of Rs.3394.00 on[protected] before which I have contacted Ms. Nisha Rajput the Nodal officer
for disconnecting my internet services. After which I came to know that my bill is not paid. My plan was Rs. 399 where i was told that upto 10 GB is free. After the conversation with the Nodal officer she told me that there is no plan as such. then I told her that the Airtel Branch office is Vasai(w) directed me in such way. After a long conversation she told me it was their mistake and wrong plan was applied to me. I was directed to pay the different amount i.e[protected]=799. I paid Rs.800 at Vasai Retail shop. Today[protected]
I recieved a call from the Airtel office that I have not paid Rs.2595. Presently my plan is Rs.599

please note my case and do the needful

Data card No.[protected]
Name: Vinay Lobo

AirTel — Mobile plan

I had ported in from tata docomo to airtel, I am supposed to get 10p/min airtel to airtel call rates for certain numbers but i am being charged 50p. None of my complaints are being treated seriously and I have been calling costumer care for almost a week daily to get this thing resolved. These guys have gon down to the extent of faking call transfers and disconnecting the calls and given wrong number of the nodal officers. I

I really feel so sorry for customers who leave their existing service providers just to join Airtel...

I'm an Airtel customer (and desperately trying to move out under MNP and facing fraudulent tactics by Airtel to either deny or delay the request) for over 6 years and from my experience I am telling you that Airtel is probably the worst service provider in the country now. Their business comes first for them customers come only later.

Airtel-postpaid mobile — No response for complaint Email

I need to raise a complaint against Airtel Nodal Desk since there is no reply from them for my e-mail even after so many reminder. Kindly suggest me with the escalation matrix

Airtel Mobile — about mnp plan

hi
my name is suraj my mb no is [protected] i have send a request for portability on 1st June but your retention team executive Mrs pushpa called me on 2nd June and offer me 199 mnp plan she told me that it was activated with in 5 days means 7th June when i go to recharge 199 it shows recharge not success on your mob no then i called to customer care your customer care executive not given me proper response then i called to nodal officer no ([protected]) Mrs kavya taken the complaint the complaint no is [protected] she told that the problem was rectifying with in 3.30 pm on 8th June when i recharge 199 on 8th june it shows the same message then called once again nodal officer no that time your executive told that it is not possible to give mnp plane to your mb no

why you pepoule cheating customer i am not asking for 199 mnp plan you pepoule only called me and told that we are giving this plan and now you pepoule only telling it is not possible to give the mnp plan to your mb no this is heppanig 2nd time i want proper reply from you pepoule

hi airtel dont cheat the customer


yours unsatisfied cust
suraj

My Email : [protected]@yahoo.com

Bharti Airtel — Incorrect bill and no response of queries

Hi,
Airtel has generated an Incorrect bill on 22/08/2011 while my bill generation date is 11/09/2011. There are several mistakes in this bill:
- The total bill amount is Rs.31576.48 instead of Rs.1432.80
- Activation Charges put as Rs.3999.00 which should be 0.00
- DSL Registration Fee put as Rs.10000.00 which should be 0.00

My Airtel Account details are:
Account No - [protected]
Landline No - [protected]
DSL No - [protected]_dsl

I wrote to Customer Care and nodl officer but no one has responded on it. I just got only automted acknowledge mail. It is making me tense and increasing my blood pressure as the amount is very high as compare to real amount. I am unable to pya the amount. It is consumer harasment by Airtel.

Please help to resolve the issue.

Thanks & Regards,

Akhileshwar Kumar Gupta
[protected]

Airtel Postpaid — Very bad after sales response

Airtel sales guys have been calling us for converting prepaid SIM to postpaid. After going through the prices, we agreed to change. An Airtel sales guy came on 26th Sep 2011 and took the needed documents and photo from us. We were asked to pay Rs.350 towards activation charges and new postpaid SIM. 3 days later address verification too was done. We understand that Postpaid SIM has been activated. We have so far not received the postpaid SIM.
Now Airtel customer dept says that we need to pay again Rs.50 towards the SIM.
These guys are just cheats. Till they get our money, they will be behind us, thereafter, none of these cheats bother to check whether the service has been rendered or not. These guys have no conscience...just loot the customers. All these guy will pay for their sins.

All the guys who wish to go for postpaid Airtel, be ware of this fraud by the company.

Namaste Prateek,

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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How much time will you take to resolve my issue of charging me with a plan which I've not subscribed as a subscriber in my subscriber form.

Namaste Prateek,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel DTH — Very Poor Customer Service

I subscribed for Airtel DTH with customer id [protected] with annual subscription. I paid for the whole year & apart from that subscribed for few la carte channesl & paid for them a lum sum amount of rs 500/-. After few months I was intimated thru sms that I have a minus balance & recharge immediately, which I did, but after few days again yhis wasrepeated. I immediately intimated the customer care to cancel all my additional packages. This request was not met & again I received the sms to recharge imediately. The customer care rep is not available easily inspite of several tries. Suddenly today the services to my DTH have been stopped. I want to lodge a complaint regarding it.

AirTel — Low quality

Dear sir,
I just registered for Airtel prepaid, but i didnt work well after all. My friend called me but it said that i'm out of service..Also I sometimes find it difficult for send message to my friend.

i complained customer service regarding disruption srvice with almost making 10 to 15 times call.each time they kept you waiting fot 5 minutes approximately and last extend you date for solution.it has past 5 no action is being taken only an extended is given with uttermost surity.
even i contacted groun level staff they too are in efficient.my COSTUMER ID IS:[protected].
I personally request all new customers not even try to plan to buy this horrible service from airtel buy tata or any other but pitfull by a airtel. they are money chasers won, t money only

my customer id is:[protected]. mr airtel service has disrrupted i made a complain but each time they the date and time problem resolution. my complain no is 3983753. 4 days has passes with assurane of 5th has came.
worst service support provided by them i personally suggest to all new buyers.

Airtel DTH — Very Good Service

My Customer id: is [protected].

I shifted my residence 2 days back. Am still not able to get a technician who could come and fit the antenna at my new residence.

Customer care says they need 6 days for a shift. (Good Customer care after sales service!!!)

But if i buy a new connection today i can get it fixed on the same day. There are slots available for technicians on the fly. I do not understand the logic.

I am without TV for the 3rd day now. Hail Airtel!!!!

Luckily the Technician arrived yesterday night and got the connection working.

However, the attitude of the people at the Customer Care center wasn't very appealing.

Thanks,
Uma

Hi Rakesh,

This has already been sorted out. Thanks!!

Regards,
Uma

Airtel DTH — Very poor Service

I have booked a Airtel DTH connection on 18th May 2011 by paying Rs1590 with installation which includes the megapack for 2 months plus cash back of Rs 250, and i was told that installation would be done on 19th May before 12Noon but after Waiting and calling for the entire day no one came uo for the installation. On 20th around 4PM installation team came for the installation and did the temporary installation and promised to come again next day for the complete installation and took Rs.200. As soon as they moved after two hours the singal were lost and i keep complainting at the customer care and the installation guy but no one turned up.

Now i registered a complaint at the call centre complaint no. is 8231247 and again i was Promised that someone will rectify the complaint, but again i recieved a message which says that The problem has been resolved. I mean no one has visited my place the problem remain as it is now when i gave call at customer care again i was told that someone will attend within 2hrs. time but no one turned up.

Now after going through all these things i just want to remove this airtel Dth connection and want my money which i have paid should be refunded. Airtel doesn't have any service thing and only false commitment.

Please resolve this matter and refund my Money.



Kshitiz Kapoor

[protected]

Cust Id. [protected]

AIRTEL DTH POOR VERY POOR DTH — NO SERVICE

AIRTEL POOR DTH SERVICE
VERY DULL CUSTOMER CARE
NO RESPONSE AFTER ONE WEEK
BAD BAD BAD = AIRTEL DTH
THEY ARE NOT INTERESTED TO HELP CUSTOMER BUT SAID WE HEPL U
POOR AIRTEL DTH
PLEASE CHANGE THE NAME OF AIRTEL DTH TO BAD DTH
RAKESH BHATIA
LUDHIANA
[protected]

Namaste Ms. Kumar,

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ms. Kumar,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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airtel DTH(Digitel TV) — No Signal

Dear Sir ,
I Have using DTH Services By Airtel(Digital TV) Last 9 month
From October 9th 2009 Till now I am Facing No signal on my TV screen
my customer ID- [protected]
my complaint refrence- for VC issue: 1196258
for video issue:1196331

Namaste Amarjit,

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Amarjit,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Bharti airtel, post paid — not getting receipts

i have been airtel post paid customer for close to 3 years.
i pay my bill through reach communications, shenoy nagar branch, Chennai.
when i pay by cash, i donot get receipt, the employee/agent says that i will get alert on my mobile.
the latest incident being, i paid cash of Rs.515 on the due date on 8/04/04.till now neither did i get an alert nor has it been updated on the billing account.When i call 121 they are not accepting the complaint as i donot have receipt no's.
such type of similar incidents have been occuring frequnently at reach communications.
they are not maintaing bill books, registers, complaint registers, etc and are not divulging their names even. all these are aginst minimum customer service standards and hold bharti airtel services responsible .
i have registed numerous complaints agianst reach communications, but nothing has happened.

Post Paid Bill — Receipt of post paid bill

To Whom It May Concern
Sir/Madam,

I am Mrs Arati Nandi of Salt lake, Kolkata. I am having post paid connection no.[protected], which I have been using since 3-4 yrs. I used to get bill in time earlier, but since last about 6 months I am not getting bills at all. Instead I have to visit every time before expected date of payment due to the nearst Airtel Mobile franchise, namely, Trisul Communications, Block BF, Salt Lake city, Kolkata and after knowing the amount due from them I pay there. This causes undue harrassment every time and moreover I am not getting bills that need to be produced for reimbursement. I have complained a no. of times to the airtel franchise office, without any respite. I have another connection for datacard for which I get bill regularly on time.
If no step is taken within next 7 days I will have no other options but to withdraw my Airtel post paid connection.
Regards,
Arati Nandi

Bharti Airtel — ONLINE RECEIPT

Neither online receipt is sent to email address provided in the payment box nor printed online as the same is mandatory for reimbursement from Employer


SUBHASH KUMAR JINDAL
[protected]

Namaste Mr. Datta

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Datta

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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mobils no [protected]

I am not able to download the payment receipts for the moths JANUARY AND FEB 2017

Please do the needful

J.Saroja

Land line no[protected]

I am not able to download the payment receipts for the moths JANUARY AND FEB 2017

Please do the needful

J.Saroja

मेरा एयरटेल नं. [protected] है जिसका पेमेंट हो चूका है लेकिन हमको इस बिल पेमेंट की रसीद नही मिली है l
यदि आप निकाल क्र हमारी मेल आईडी पर मेल करदो प्लीज़ [protected]@gmail.com

AirTel — News Alerts

From last few days I am getting news alerts which are paid.Even though i didn't subscribed for these.

For no reason my balance is getting deducted.I called up customer care from last 4-5 days and they told me that it'll be deactivated within 48 hours.But still they are not deactivated.

Can you pleas see to it so that these type of news alert do not come..?

Regards
Prashant setia
[protected]
Chandigarh Region

Namaste Jitendra,

This is to inform you that your concern listed on 01 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Jitendra,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Sir, regular news alerts are coming in my inbox even after unsubscribing from this service through various ways like *121*5#, calling 198 etc. and everytime they say "Sir, now these alerts will not come for sure and have fun." I am getting irritated by these messages as they come very frequently in minutes. Please do stop these messages otherwise your service is not confidential for sure.
Number- [protected] (AIRTEL)
Please cooperate and take action as soon as possible. Thank you

Airtel — transaction call registor

Sir,

Kindly provide ec transaction details from 8.7.09 to 11.7.09 to our fos no. [protected] pls give us this details as soon as possible very urgent.

AirTel — ec transaction

Dear Sir,

Kindly provide the Ec transaction from to 8.9.09 to 11.9.09 fos No [protected]

AirTel — amount debit

Dear sir


I am mahes my mobil number is [protected].amount is debit rs 5 from my account please clarify this problem i need replay immediately..

Airtel — debiting the amt for dialing

My mobile no [protected]. I have called my friend who is living at libia. Airtel is charging (billing) the amount for just dialing a ISD number. When I ask customer care they are disconnecting the line and not even responding me properly. I went to airtel and enquired about this...they are easily answering me that "they will debit the charge for dialing the ISD number" though no one has picked up the call in libia. Please look in to this immediately as they are pulling the hardly earned money from our ppl.

AirTel — Money Debited

Hi Team,

This is to bring to your notice that, I’m a user of Airtel.

I have recharged 555 full talk time last week. But within two days it got reduced to Rs0.13 only. Spoke with customer care persons but the call was kept transferred to one person to another continuously without an answer. I need to know the reason for this. The ticket number for the same as received in mobile is CBDAL [protected]

AirTel — Amount debited

Hi
Sir, My mobile number [protected] is deducted by Rs55-/ on 7th Aug 2011. I called to the customer care executive and complained about the issue. He told that the issue will resolve on 9th Aug. When i called on 9th Aug, he told that, you sent a MMS that's why the amount is debited. But i didn't send any MMS. Please refund my amount. How the network provider will debit Rs55. Pls do the needful.

Regards
Guruprasad

Same happened to me but the amount and pearson were different.airtel is becoming worse day by day.

ya its getting worse.

Namaste Mr. Pandian,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Pandian,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AIRTEL/BROADBAND — To complain for my plan

I have taken 899Rs. plan but currently running plan is 1599Rs. but i have not appiled for running plan and now i have to pay my bill. So plz tell me what should i do .I am not going to pay for this i have taken the plan i will pay for that only please chek document i summited then please help me out . My connection no is-multiple
bill no.[protected]
bil date-18/jul/2009

I have taken 899Rs. plan but currently running plan is 1599Rs. but i have not appiled for running plan and now i have to pay my bill. So plz tell me what should i do .I am not going to pay for this i have taken the plan i will pay for that only please chek document i summited then please help me out . My connection no is-multiple
bill no.[protected]
bil date-18/jul/2009

Bharti Airtel Ltd — Requested for plan downgrade for Broadband

Hi Sir,

On 26th of jul 2010 between 4pm and 6pm i have gone to Airtel office in bennerghatta road banglore and i have made payment towards my account and the account number is 15728090 and my broadband number is [protected] also i have mentioned to downgrade my plan.They have requested me to call the airtel customer service.As per their request i have called up the airtel customer service from the airtel office and i have used their landline number to call the customer service.I have spoken to the customer care executive and spoke almost 15 minutes and his footprints are there in the account,which i have confirmed.i have requested him to downgrade my broadband plan from 1699 unlimted 1mbps package to 899 unlimited 512 browser package.and he has informed me that he has done the work for me and my plan will change within the next 3 working days.unfortunately it din't happen.when i received the bill in the month of augest i have seen some discount and i thought it is tghe rental adjustment from the previous plana as well as the current plan.but when i have received my septemebr bill i was shocked that the rental is 1699 instead of 899.I called up the customer care again on 18/09/2010 and i have explained the executive regarding this they have informed me that there is no order placed for downgrading my broadband plan.i have asked him to escalate the call and i spoke to another person and he has informed me that he will send it to the complaints department(SR number is37802018
) and they will deal.I have got a call from airtel and her name is samitha and she asked me whether you have any SR(service request number).As i have informed her that he hasn't given any number.then she has informed me that she cannot do anything.I told her when i called airtel BB customer serice it was not mentioned that i need to collect a service number.she was keep on saying that she can't do anything.I asked her to transfer the call to her manager.she transfered to her superior and her name is vanitha and i have explained the situation again,even she also started asking the SR number which i din't get it from Airtel.she has checked the account and she has informed me that you have enq about the Broadband plan.I told her plz listen to the call as your calls are recorded and she has informed me that it was almsot two months back it can't pull out.and i know they keep recorded calls for almost 6 months and she was keep on asking the SR number and hung up the call,but before she hung i have informed her that don't close this compalint .Also when i have taken this broadband i havn't taken any contract.
so my complaint to Airtel is i want to downgrade my plan from 1699 to 899 unlimted browser plan and i want a backdated rental from 26/07/2010.and i havn't agreed any contract with Airtel if i have any contract this product is a missold which one Mr binoy has done (who is a TL or manager and i have his number).And also I have made chargeable calls to airtel customer from an another number[protected] which i don't want pay...hope you people will be aable to help me in this case.

My contact number is [protected]
email:[protected]@gmail.com
Thanking you

My complaint hasn't ressolved Yet

I will be waiting only for the next 7 days...After that i will be seeking some other help

AirTel — Broadband Not working since 12th May

Complaint number 46303410

My broadband is not working since 12th may and even after calling the call centre at least 10+ times, there is no response from Airtel. I want to cancel this connection immediately.

Please do the needful.

thanks
Anurag

airtel bharti broadband — no resolution in 30 days

hi sir this regarding complaints against airtel bharti braodband services . I am using one of the airtel home broadband connection at my home on 2nd july my internet was stooped working and it has been more than 25 days that i have contacted airtel 3 times and i have spoken to 3 diffrent customer support officer but noone is responding to my query . I request the concern authorities to take an immediate action against them becuse it caused me a lot nad i also want my internet to be fixed ASAP bcz i run my business from it .

its true

hi this is my issue and my tele no is [protected] and my user id is karan sharma

Namaste Ms. Chugh,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Chugh,

Further to our discussion dated 31 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ms. Chugh,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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3G — Switch trancastions

On Friday 13th march at 15.00hrs my husband made a payment to our account by switch. This switch payment was for £29.36 at 15.05hrs this transaction was autorised. It was also autherised again at 15.05hrs, 15.06hrs & 15.17hrs therefore 4payments where taken from our account!
When we called to get 3 payments refunded they deny it & refuse to refund us! They have taken £117.44 instead of £29.36!!!
They are not helpful at all, none of the 10 people including managers we spoke to helped they just passed us from pillar to post.
This company should be ashamed and embarresed for stealing a young couples money & not refunding it.
You are thieves and have no trouble ripping people off!

3G — not abel to use

my samuel thomas from durgapur westbengal.i have a 3g connections from bsnl, it was working since last 2 month, but since last 3 weeks i am not able to use 3g facility on my mobile, i have conneted my local bsnl office, they had forward my case to bsnl call center in calcutta, i have myself also spoke but no action have be taken till today.so please help me,

3g Dongle — 3g

GPRS CUSTOMER CARE SERVICE IS VERY POOR.

displayed the Error 'PPP LINK CONTROL PROTOCOL WAS TERMINATED 734 .3g dongal

[protected]@multiservicetechnologies.com

3G — net balance transfer

i am joshua from kohima (nagaland) today evening i did the recharge mistakenly recharge 3G net pack for Rs.535 to this Number[protected]...but i want recharge to this no .[protected]. please kindly if possible transfer the net balance to my no.

Namaste Supreet,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Supreet,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Is it resolved, am also facing same issue

AirTel — Prepaid-Postpaid

I had asked for a post paid connection from pre paid service and it has been 4 days now and there is no responce.
When I contacted the Airtel office in this regards, after 48 hrs..of my paying the service charges and giving all the required documents, i was informed that it will be done on Moday i.e 19.05.08 (TOday) Till now, my pre paid connection has not been deactivated.
I was informed at the Airtel office that, once the prepaid connection is deactivated, then we will have to put the new sim for activation of post paid and after inserting this sim it will take another 8 hours to get activated.

when all this happen, I have been wasting a lot of mony in going for the prepaid, becuase of the late service offered by airtel.
I need a quick responce in this matter.

Airtel — Very Pathetic service for conversion from Prepaid to Postpaid connection

I am a prepaid customer of Airtel. I wanted to conver to postpaid service. The executive from Airtel had called me so i agreed to convert to post paid service. Immediately on agreeing to convert to postpaid service, the executive was at my place within 1 hr. I had submitted all the required documents to him as required and paid the money. He gave me the Gold card and told me that the activation shall be done within 24 hrs. AFter 3 days, on calling him, they said that the verification shall be done. The verification has been done and now its almost 5 days that the card has not been activated. Totally its 10 days now since my application. On calling the customer service[protected], they say that the number has not been registered with us till date for the postpaid connection and still the user is a prepaid customer. I need to visit the nearest gallery for the same. Being angry at the whole issue, the customer service executive is not giving the right information and also not passing the line to his senior as desired by him. The reply is pathetic and very bad. Such hopeless service from Airtel. We should take strict action towards them and sue them and they should pay for the excess days taken by them. Useless service, worst experience of life- second time.

Airtel mobile - Postpaid — Worst service

Dear Team,


I am very sorry to inform this, I have suffered from your service.

I was in Prepaid connection and i converted to Post paid (National corporate scheme) and we have given a letter from our company and our post paid account was activated in the month of Oct 07 and my prepaid (Rs942) amount transfered from prepaid account. Due to wrong tagging in your company my mobile no ([protected] & [protected]) outgoing has been deactivated till not cleared (On that time of outgoing deactivation my balance is Rs540 Cr.) Even my account is in credit balance i am not able make a call and send a sms. Still problem not solved. Many representatives came and they got the letter from our company but there is no solution.

I felt that the good service in prepaid but now i feel worst service in Airtel and i am realy dissatisfied with your service


Kindly deactivate my mobile numbers and confirm or give better solution.

I expecting your revert as much as earliest...

Thanks & Regards
S.Velu
Cashier
Reliance General Insurance Co.Ltd.
Coimbatore
[protected]
[protected]

Bharti Airtel Limited — Prepaid to postpaid conversion.

From: Bikram Dash <[protected]@yahoo.co.in>
Subject: Cancellation of request from pre-paid to postpaid conversion.
To: nodalofficer.[protected]@airtel.in
Date: Thursday, 1 January, 2009, 4:13 PM

Dear Sir/Madam, This is to bring to your notice that I Mr. bikram kishor dash having prepaid airtel connection no-[protected] had been requested from your malad branch manager to convert my pre-paid connection to post-paid as one special offer was going on.As per telephonic conversation with your manager of malad branch I was given an offer of package monthly Rs199/-with std Rs 1/-as outgoing and local Rs 0.50/-per min with local talk time 200 min.free.I agreed to your manager upon conversation and asked him for a sim card with security deposit of total Rs 599/-out of which Rs99/-is the cost of sim card.At the same day I got a door boy with a airtel customer relationship form which i filled up and gave him Rs 599/- cash in hand.Next day I received a verification call asking all details along with the tariff plan which was S.T.D of Rs1.50/-per minute against earlier commitment with your malad branch manager.At the time of verification I was so surprised with the tariff plan and told the person who was verifying to dis continue the plan and at the same time to returned the Amt Rs 599/-back to me.Till today I have not received the money back .Customer relationship form no-686346.I hope you will guide me properly.Thanks...B.K.DASH, Contact no[protected], [protected]

AirTel — Mob Prepaid to Postpaid

Currently I am using Airtel Prepaid Mobile [protected]
I got an call from Airtel saying " You can convert from Prepaid to Postpaid for Free. Our Executive will Come to your home and will take Your documents." I received this call from at least 4-5 Operators in Mumbai from different Locations. When I accepted the Scheme one of the operator called me and said "Sir, Please put my name in the form as an Contacting Operator.(Some target was given to these guys )" I submitted the document at least 10 days ago. Then there was some address verification required before the Postpaid connection activates (Even though their person came and took documents from me). It took five days for them to complete this formality. Now 5 days have gone after my Address Verification is over but my card is not activated yet.
My points are :
1) While offering something to Customer these guys should make sure that the database for a Mobile Phone is submitted to only one of their representative : so that customers wont get loads of calls.
2) While giving an target to operators/Representatives they should see that Relationship with Customer is not getting hampered in any manner.SO that there won't be any Request call for putting name of operator.
3) They should show same eagerness in things like Address Verification and Activation as they are showing while taking the documents.

Sir,
My airtel to convert prepaid to postpaid.
My mobile number:[protected]

Airtel mobile postpaid — Service Related

Dear sir,
I am using airtel Postpaid mobile from last 4 years. I facing problem from our service provide.
The Service Provide(Airtel) can't be able to provide proper bill on time. And the major problem is
Network Related Most of the time Mobile Network Zero on The my office or Recidence(Home)
address. I can complaint lunch to many time but no action always say take more time. But send the bill charges for network.Why the customer pay for bill.I hope resolve this problem

N V N Murthy Old No. 1/372, New No. 596
Perumal Koil Street
Jothi Nagar
Paraniputhur
Chennai – 602 101
15.02. 2011


Airtel Customer Care
No. 55, Divyashree Towers
Bannerghatta Road
Bangalore – 560 076

Dear sir

I am working as Head Sales HR in IFCI Financial Services Ltd., Nungambakkam, Chennai – 600 034.

I had purchased a pre-paid SIM (Mobile No.[protected] on 16th of January, 2011, producing necessary documents. The SIM was activated and worked for one week. Again after one week, the SIM was deactivated stating the documents produced by me are not sufficient.

I have my own house in Chennai at the above address, Voter ID, Ration Card, PAN Number etc. I don’t know what more AIRTEL is expecting from a customer.

Presently, my SIM was deactivated. Can anybody in Airtel Customer Care would look into this and activate my SIM immediately?

Copies of documents produced by me are sent herewith.

Expecting to hear from you soon.


With regards


NVN Murthy

INDECENT BEHAVIOUR AT AIRTEL CUSTOMER CARE CENTRES.

Airtel/Prepaid — prepaid service to postpaid

SIR,
you are playing games by opening the airtel galary and deputing people who dont know what is what.
Ive applied for airtel prepaid to post paid and the verification was done on 11/2/11 since than it was to take only 4hrs as per the galery in lokhandwala complex,near firangi market.Plus your custermer care which is suppose to handle the complain are giving nos which reach us nowhere.
My no is [protected].and I will be switching over to vodafone.
Thanks,
Keep it up,
Suhail Khan

Airtel Postpaid Mobile — Not providing service after producing required documents

Refer my email given to nodal officer.[protected]@airtel.in on 26.02.2011 wherein I have complaint regarding de-activation of my Airtel mobile No.[protected], in spite of furnishing documents and photographs in 3 times.

Thanks for the response though a belated one. On 03.03.2011 about 17.00 hrs one Pradeep Kumar, an Airtel official from Delhi called me from mobile no. [protected] and informed me that he will solve my complaints. After making some number of calls to my other mobile, he informed me that, my SIM card has been damaged and to go to nearby Airtel outlet for getting a fresh SIM card by simply producing copy of ID proof. Accordingly I visited Airtel outlet located at Trichy cantonment where they said they cannot issue fresh SIM card as the original SIM card issued at Chennai and asked me to go to another Airtel outlet located at Thillai Nagar, Trichy. Travelling another 4 km's I reached Airtel showroom at Thillai Nagar where I have been advices to furnish two more application forms with documents and photograph. Virtually I am disappointed to realize that I have to start from square one again, indeed I am disappointed for getting harassed by making me to run from pillar to post for no fault of mine.

Attracted by big exposure and expecting wonderful service it is rather frustrating to find that the customers are made to suffer at the wimps and fancy of the customer care executives. Arrange to either activate the connection or arrange to return back the documents I submitted so far.

--
K.Bhaskaran
Mob.[protected]
[protected]@gmail.com
[protected]@gmail.com

[protected]@gmail.com

hello sir .my name is saravanamurthy now i am working from in qatar country i need your company air tel sim card no.[protected] this number i need . but before i am not use this number.my mother country india tamilnadu cuddalore (dis) neyveli area. this sim card getting or not i need answer getting how is apply i wand details please give me sir my e mail id .[protected]@yahoo.com please reply email sir thank you

Namaste Mr. Kumar,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 31 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Hi,

Is is sad to hear that changing of Prepaid to Postpaid connection takes 20 days.
Not even a single call from Airtel to explain the reasons.

Good customer support and well done Airtel !

Regards,
Arun

Namaste Mr. Kumar,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Dish TV — Customer Service is very poor

Hi,

I have bought Dish TV on 11th June and since then I had lots of trouble to contact them for installation and even after that there again was a problem with the Audio not working because of the setup box. Even after giving the complaint the service personnal came after four days of pestering from my side. Then they took the setup box and is claiming for more than a week to repair/replace the same. It is so annoying that for a new piece they are doing this kind of drama. I have contacted all managers but that was hopeless. I bought the dish tv connection from "Sri Maruthi Aircon" dealer. They are so irresponsible that they even don't attend calls well. The service center that attended is of Medavakkam area with Ph. No.[protected].

Please do the needful.

Thanks & Regards,
Mohan

Hi
I own this connection on my brother's name Mr. GAGAN MEHRA, V.C. No. [protected], and we have paid for 1 year package. Just after paying for it, there was a problem of alignment, for which we have been complaining to DISH TV Customer Care numeral times, and it has been more than 2 months, also we have talked to 2 supervisors, who assured that some one will surely come, we have not received any executive from them to fix this alignment, and eveytime we call they say they will definitely send someone. Also after tired of asking for an executive we asked for a refund and they said only Rs 400/- will be refunded and for that also we need to fax first to a different department. Not only this some of the executives were even harsh while talking as if they are not conecrned. I am tired of the inconvenience caused because I am not getting many of the channels for which I have already paid, and not even getting the money refunded. Pathetic services.

Dish TV — Poor Service by Dish TV

I have purchase Dish TV connection with 1year Maxi Subscription . But after 6month my connection get deactivated. No positive answer given by dealer as well as customer care of Dish TV .What can I do?

Dish TV — Dish TV- very poor customer service

Dear Sir/Madam,

My set top box is not working from past two weeks, its diwali today and we are still without the transmisson.

After trying several times the customer care number, i managed to lodge a complaint on 19th Oct, 2008. I was assured by a customer care executive 'Suraj' that:
1. some one from the Dish TV would be contacting us in next 48 hours.
2.dish tv people will come to our house to rectify the problem .
3. if needed will provide a replacement...

but, for next few days there was no response. Then i tried again and was told that the complaint was not forwarded to the concerned department.
Dish TV service center of Amritsar contacted us and following happened (opposite of what i was told by the executive):
1. We had to take our set top box to the servce center.
2. No replacement given.
4. Its been a week and we dont know the status, on calling them: no proper response is given.

I have concluded that having Dish TV is a bad idea...
No coordination between Customer care and the service center...
No body is there to listen...

Sad story for a company like Zee...

From,
Parmjit.
Amritsar.

Even Subscriber's feedback form of DISH TV website does not work

DishTV — VERY POOR SERVICE

I AM FACING MANY PROBLEMS IN YOUR SERVICE AND ACCORDING TO MY PROBLEMS DISHTV IS THE MOST THIRD CLASS SERVICE PROVIDER PLEASE CALL ME TO SOLVE MY PROBLEMS BECAUSE YOUR CUSTOMER CARE EXECUTIVES ALWAYS HAVE ONE LINE TO SAY THAT THEY ARE SORRY FOR INCONVENIENCE AND THEY ARE OF NO USE.
AKASH DEEP
MY VC # [protected]
MOBILE:[protected] / [protected]

CALL AS EARLY AS POSSIBLE BEFORE I CHANGE MY MIND TO CHANGE YOU.

Even i am also surprised about this.. How can they have customer team which so pathetic.. The moment you tell them your issue they disconnect.. looks like they are being paid for disconecting consumer line. I really feel these big player like Zee or airtel are just fooling indian customers.

With reference to the complain that customer get a punishment .The customer have to run here n there.because distv office employee doenst give a information that customer get trouble.So sir plz do the action.

Dish TV — very very poor service

I am Tarun Kumar Mukhopadhyay, installed dish tv on 05.07.09, at panipat haryana my bc no. [protected] my mob no. [protected], from 12.07.09 my dish is not working. I have cont. with no.[protected] but result my dish acc is not vaild. and also inform mob no. [protected] at panipat cast. care but not attended my call.
request you do needfull immediately.

regards
Tarun Kumar Mukhopadhyay
[protected]

customer SCARE service...they are all really sick.

try the delhi call centre of theirs...they all suck specially a guy called Amit Prakash(hope the name he told me is right)...cant trust them

DishTV — service is very poor

i have my own dishtv but it has very poor quality of service the always message is forwarded signal not found,recharge your dishtv account,bad signal & unwanted messages etc in the display of television screen so my family always complaint to local dishtv distributor but he says complaint to customer care no ,when i called customer care no most of time they dont reply to the call so there is no solution to the complaint so i m requesting please after my complaint kindly help out from this problem.

I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and contact number.

Email id: [protected]@dishtv.in

AIR TEL DISH TV SERVICE — POOR SERVICE

SIR,

I HAVE AIRTEL DISH TV CONNECTION ID NUMBER [protected] UNDER MY NAME GURSIMRIT SINGH.

IT WAS 13TH JULY HINDI FILM POLICE OFFICER WAS RUN ON STAR GOLD AND AT 8.00 PM FILM STOPPED INCOMPLETE AND NEXT HINDI FILM "DEEWAR" OF AMITAB BACCHAN STARTED AT SAME TIME, SIR, THIS IS NOT A PROPER SERVICE

WHEN I TRY TO COMPLAINT THE SAME TO CUSTOMER CARE. I DIAL 12150 AND [protected], 121, 198 REPLY WAS HUMARE NUMBER BADAL GAYE HAIN, KRIPYA 121 DIAL KIGEYE AUR JAB 121 DIAL KIYA TABI BOLE AAP 198 DIAL KARO, 198 SE BOLE 12150 DIAL KARO. BAS ISI TARAH SILSILA CHALTA RAHA

I WANT JUSTICE BECAUSE I AM PAYING MONEY TO COMPANY

THANKS

Dear Sir Mam,

I am facing a lot of problems in my dish TV under the number [protected] and, I have also call the customer care but they don't give me good response. My dish tv is not working last 15 day and customer care only told me tomorrow day after tomarrow they only give me a date nothing else.
I shall be very thankful to you please help me.

Best Regards

Abhay

Dish TV — poor service

Hi,
My Name is rajeev bansal, Smart card no is[protected], Mob No is [protected],[protected]
I raise request to correct my Big tv on[protected] , request no is [protected], I asked them to
come and install on 7st sep2010, but no-body came and again I raised request on[protected],
and ask them to install & install same day also I requested to come on
before 8:00 AM on[protected], but they did not came and did only install and they told
we need to request once again.
YOUR CUSTMORE CARE NO IS ALWAYS BUSY and very very poor service, I want you to install application
ASAP.
I am very deeply upset regarding your service, I am BLOGGER, I am going write about this in all
POPULAR SOCIAL network and also post in this in http://www.consumercomplaints.in/, hope this
will GENERATE AWARENESS to all the people and hope some reformation happen in your service.

I can say one sentence your service is "VERY VERY WORST

we have brought an new connection of dishtv. none of channel is working we have contact our dishtv dealer but no response from his side .we have taken the connection about a week no channel is responding.we are very disappointed.we have contact dishtv customer care centre but they are also irresponsible giving no reply





consumer:navdeep singh
v.c.no [protected]-5
address;
village kunta ;p.o bhunga ; disit hosiarpur
contact no:[protected],[protected]
email id :k.[protected]@yahoo.in

DishTV very poor service — DishTV very poor service

Hello,
I have recharged my dishTV on 06/01/11. (Time:12:30) .Today is 07/01/11 .Till now its not activated . I am keep on calling DishTV service desk and Tried every num. Nobody is giving positive response. Just I am hanging in the wall.

Do needful if it possible.

Now time is 09:30 PM

dear sir
my name is jagatjit singh i am dish tv deler my id is 142862 vc [protected]
is clsed for 1month i request my near servvice center they can not help me pls check and send me answer i work is closed
thanks dishtv
my id is [protected]@yahoo.in
[protected] [protected]

Dish TV — Poor & disappointed about customer service

I am very disappointed about DISH Tv service. While buying I thought “They Call No 1” so will go with them” but I am not happy as they not able to install one distv after 12 days of online booking…

I am spending time & money to follow them guy’s by phone & by email. & more then a amount which is took me 690/- Rs. i spend more then 700 Rs. as my mobile bill as they keep on hold more then 5 min & after such a long conversation they can not provide Solution.... & money is pending to refund from last more then 1 month now.....

DisTV is ... they not need customer now

Its Disgusting

Dish TV — Dish Tv poor service

Dear Sir,

I(Arihant Bafna, Cellphone: [protected]) am subscriber of DishTV (VC number [protected]). I had purchased my DishTV for full chaege package for six months on Janu 2011 for full channels from Shop Siddhi Vinayak DTH service Bhandup west from person Mr. Manoj(Contact No[protected].But we are not getting full channels.We have complained to him (Mr. Manoj) and he said he will resolve the issue.But still we are suffering.We have tried to call him many time but nobody is responsding.please help and tell what should i do.Please take it up urgent.we are facing this issue from last month(May 2011)

Dish TV — Poor Services

Dear Concern

My services has been deactivate and after getting the payment.
Payments Details are appended:-
We have received your payment of
Rs.1000.00 on 31/05/12 against VCNO [protected]
Thank you for the payment mail received from accounts department.

We shall be processing your payment in next few hours
Please make your payment on time to enjoy uninterrupted services of dish tv.
Happy watching!

No one is available to resolve the issue and customer care department is providing several reference no and ensured to resolve this issue in TAT 48 hrs.

Ref nos. 88925304/88933686/89013959/89114633

Dish TV is charging of services without service.

I am running with is services from last approx 2yrs but suddenly company states reason for stop services that they are getting the payment in Dollars. All the payments are done by my credit card in INR only.


Regards
Shailendra Kohli

Dish TV — they not delivery in proper time

sir/mam i had booked a dish tv on 2 Nov,2012 and unka msg aaya ki with in 24 hours mai dilevery kar denge par 10 day ho chuke hai aur unhone abhi tak koi responce nhi diya hai .costumercare ko bhi call kiya par koi responce hi nhi dete

my dish token no is 172374

name is md ayub

I had purchased an online connection of Dish TV and after 15 days they installed the connection but did not activated. Even After three days of Installation no channel is coming in TV. I called many times to them but no response.

I want to cancel my order and want my money back.

Please do something.

Please don't purchase Dish TV specially online. They are really a fraud company and this is the reason their MD and ECO are involved in blackmailing like Jindal group.

Thanks & regards:

Sidharth Shahi
Delhi

Namaste Naresh,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Naresh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33