Airtel — AIrtel Prepaid to Postpaid conversion

AirTel — Prepaid-Postpaid

I had asked for a post paid connection from pre paid service and it has been 4 days now and there is no responce.
When I contacted the Airtel office in this regards, after 48 hrs..of my paying the service charges and giving all the required documents, i was informed that it will be done on Moday i.e 19.05.08 (TOday) Till now, my pre paid connection has not been deactivated.
I was informed at the Airtel office that, once the prepaid connection is deactivated, then we will have to put the new sim for activation of post paid and after inserting this sim it will take another 8 hours to get activated.

when all this happen, I have been wasting a lot of mony in going for the prepaid, becuase of the late service offered by airtel.
I need a quick responce in this matter.

Airtel — Very Pathetic service for conversion from Prepaid to Postpaid connection

I am a prepaid customer of Airtel. I wanted to conver to postpaid service. The executive from Airtel had called me so i agreed to convert to post paid service. Immediately on agreeing to convert to postpaid service, the executive was at my place within 1 hr. I had submitted all the required documents to him as required and paid the money. He gave me the Gold card and told me that the activation shall be done within 24 hrs. AFter 3 days, on calling him, they said that the verification shall be done. The verification has been done and now its almost 5 days that the card has not been activated. Totally its 10 days now since my application. On calling the customer service[protected], they say that the number has not been registered with us till date for the postpaid connection and still the user is a prepaid customer. I need to visit the nearest gallery for the same. Being angry at the whole issue, the customer service executive is not giving the right information and also not passing the line to his senior as desired by him. The reply is pathetic and very bad. Such hopeless service from Airtel. We should take strict action towards them and sue them and they should pay for the excess days taken by them. Useless service, worst experience of life- second time.

Airtel mobile - Postpaid — Worst service

Dear Team,


I am very sorry to inform this, I have suffered from your service.

I was in Prepaid connection and i converted to Post paid (National corporate scheme) and we have given a letter from our company and our post paid account was activated in the month of Oct 07 and my prepaid (Rs942) amount transfered from prepaid account. Due to wrong tagging in your company my mobile no ([protected] & [protected]) outgoing has been deactivated till not cleared (On that time of outgoing deactivation my balance is Rs540 Cr.) Even my account is in credit balance i am not able make a call and send a sms. Still problem not solved. Many representatives came and they got the letter from our company but there is no solution.

I felt that the good service in prepaid but now i feel worst service in Airtel and i am realy dissatisfied with your service


Kindly deactivate my mobile numbers and confirm or give better solution.

I expecting your revert as much as earliest...

Thanks & Regards
S.Velu
Cashier
Reliance General Insurance Co.Ltd.
Coimbatore
[protected]
[protected]

Bharti Airtel Limited — Prepaid to postpaid conversion.

From: Bikram Dash <[protected]@yahoo.co.in>
Subject: Cancellation of request from pre-paid to postpaid conversion.
To: nodalofficer.[protected]@airtel.in
Date: Thursday, 1 January, 2009, 4:13 PM

Dear Sir/Madam, This is to bring to your notice that I Mr. bikram kishor dash having prepaid airtel connection no-[protected] had been requested from your malad branch manager to convert my pre-paid connection to post-paid as one special offer was going on.As per telephonic conversation with your manager of malad branch I was given an offer of package monthly Rs199/-with std Rs 1/-as outgoing and local Rs 0.50/-per min with local talk time 200 min.free.I agreed to your manager upon conversation and asked him for a sim card with security deposit of total Rs 599/-out of which Rs99/-is the cost of sim card.At the same day I got a door boy with a airtel customer relationship form which i filled up and gave him Rs 599/- cash in hand.Next day I received a verification call asking all details along with the tariff plan which was S.T.D of Rs1.50/-per minute against earlier commitment with your malad branch manager.At the time of verification I was so surprised with the tariff plan and told the person who was verifying to dis continue the plan and at the same time to returned the Amt Rs 599/-back to me.Till today I have not received the money back .Customer relationship form no-686346.I hope you will guide me properly.Thanks...B.K.DASH, Contact no[protected], [protected]

AirTel — Mob Prepaid to Postpaid

Currently I am using Airtel Prepaid Mobile [protected]
I got an call from Airtel saying " You can convert from Prepaid to Postpaid for Free. Our Executive will Come to your home and will take Your documents." I received this call from at least 4-5 Operators in Mumbai from different Locations. When I accepted the Scheme one of the operator called me and said "Sir, Please put my name in the form as an Contacting Operator.(Some target was given to these guys )" I submitted the document at least 10 days ago. Then there was some address verification required before the Postpaid connection activates (Even though their person came and took documents from me). It took five days for them to complete this formality. Now 5 days have gone after my Address Verification is over but my card is not activated yet.
My points are :
1) While offering something to Customer these guys should make sure that the database for a Mobile Phone is submitted to only one of their representative : so that customers wont get loads of calls.
2) While giving an target to operators/Representatives they should see that Relationship with Customer is not getting hampered in any manner.SO that there won't be any Request call for putting name of operator.
3) They should show same eagerness in things like Address Verification and Activation as they are showing while taking the documents.

Sir,
My airtel to convert prepaid to postpaid.
My mobile number:[protected]

Airtel mobile postpaid — Service Related

Dear sir,
I am using airtel Postpaid mobile from last 4 years. I facing problem from our service provide.
The Service Provide(Airtel) can't be able to provide proper bill on time. And the major problem is
Network Related Most of the time Mobile Network Zero on The my office or Recidence(Home)
address. I can complaint lunch to many time but no action always say take more time. But send the bill charges for network.Why the customer pay for bill.I hope resolve this problem

N V N Murthy Old No. 1/372, New No. 596
Perumal Koil Street
Jothi Nagar
Paraniputhur
Chennai – 602 101
15.02. 2011


Airtel Customer Care
No. 55, Divyashree Towers
Bannerghatta Road
Bangalore – 560 076

Dear sir

I am working as Head Sales HR in IFCI Financial Services Ltd., Nungambakkam, Chennai – 600 034.

I had purchased a pre-paid SIM (Mobile No.[protected] on 16th of January, 2011, producing necessary documents. The SIM was activated and worked for one week. Again after one week, the SIM was deactivated stating the documents produced by me are not sufficient.

I have my own house in Chennai at the above address, Voter ID, Ration Card, PAN Number etc. I don’t know what more AIRTEL is expecting from a customer.

Presently, my SIM was deactivated. Can anybody in Airtel Customer Care would look into this and activate my SIM immediately?

Copies of documents produced by me are sent herewith.

Expecting to hear from you soon.


With regards


NVN Murthy

INDECENT BEHAVIOUR AT AIRTEL CUSTOMER CARE CENTRES.

Airtel/Prepaid — prepaid service to postpaid

SIR,
you are playing games by opening the airtel galary and deputing people who dont know what is what.
Ive applied for airtel prepaid to post paid and the verification was done on 11/2/11 since than it was to take only 4hrs as per the galery in lokhandwala complex,near firangi market.Plus your custermer care which is suppose to handle the complain are giving nos which reach us nowhere.
My no is [protected].and I will be switching over to vodafone.
Thanks,
Keep it up,
Suhail Khan

Airtel Postpaid Mobile — Not providing service after producing required documents

Refer my email given to nodal officer.[protected]@airtel.in on 26.02.2011 wherein I have complaint regarding de-activation of my Airtel mobile No.[protected], in spite of furnishing documents and photographs in 3 times.

Thanks for the response though a belated one. On 03.03.2011 about 17.00 hrs one Pradeep Kumar, an Airtel official from Delhi called me from mobile no. [protected] and informed me that he will solve my complaints. After making some number of calls to my other mobile, he informed me that, my SIM card has been damaged and to go to nearby Airtel outlet for getting a fresh SIM card by simply producing copy of ID proof. Accordingly I visited Airtel outlet located at Trichy cantonment where they said they cannot issue fresh SIM card as the original SIM card issued at Chennai and asked me to go to another Airtel outlet located at Thillai Nagar, Trichy. Travelling another 4 km's I reached Airtel showroom at Thillai Nagar where I have been advices to furnish two more application forms with documents and photograph. Virtually I am disappointed to realize that I have to start from square one again, indeed I am disappointed for getting harassed by making me to run from pillar to post for no fault of mine.

Attracted by big exposure and expecting wonderful service it is rather frustrating to find that the customers are made to suffer at the wimps and fancy of the customer care executives. Arrange to either activate the connection or arrange to return back the documents I submitted so far.

--
K.Bhaskaran
Mob.[protected]
[protected]@gmail.com
[protected]@gmail.com

[protected]@gmail.com

hello sir .my name is saravanamurthy now i am working from in qatar country i need your company air tel sim card no.[protected] this number i need . but before i am not use this number.my mother country india tamilnadu cuddalore (dis) neyveli area. this sim card getting or not i need answer getting how is apply i wand details please give me sir my e mail id .[protected]@yahoo.com please reply email sir thank you

Namaste Mr. Kumar,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Kumar,

Further to our discussion dated 31 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi,

Is is sad to hear that changing of Prepaid to Postpaid connection takes 20 days.
Not even a single call from Airtel to explain the reasons.

Good customer support and well done Airtel !

Regards,
Arun

Namaste Mr. Kumar,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33