Airtel Complaints & Reviews

Airtel DTH — cheating & delayed services

I took connection for 2 tv ultra pack annual (deposited more than Rs.8000 in advance ) was promised that my connection will be installed within 48 hrs.
on same day I got the sms saying that my installation has been scheuled after 16 days & that too is unsure as our engineer is very busy . despite calling customer care several times(Mr. md Atar ) I was told that there is nothing I can do as they are overworked .
this is despite being promised an installation within 2 days at most. There is no one to hear , total fraud people just want your money.
Nitin
Cust id [protected]

Dear Rakesh Kumar

My STB is not working for the last 20 days. The case has not been resolved yet. Your team had registered
the complaint on three different dates and complaint nos.
1) 13.10.[protected]
2) 14.10.[protected]
3) 19.10.[protected]

The warranty on STB is going to expire on 30.10.2010
Please try to get the case resolved before
My customer ID is [protected]

Pankaj Kumar Nidhi
Jamshedpur

Airtel DTH — Delay in connection

Hello,

My Name is Taher Ahmed and i have purchased an Airtel DTH connection through phone.
The DTH request number is 16069343 and the Customer Id given to me is [protected]. The assurance for installation i got was 48 hours but it has been 5 days and i have not received a phone call from any local dealer. I want to know what is the current status of my request as i have invested my 4000 Rs into it.
Also the problem is there is no local contact of any Airtel representative, the customer care only gives false assurance that you will receive a call in 1 hour. But i haven't received any call.

Regards,
Taher Ahmed

AirTel — False complaint

Sir,

Myself Diganta Guhathakurta,owner of the Air tel connection,numbered [protected],declaring that the false complain was made in this complain section as the number is lost and the mobile was lost etc.I am confidently speaking that I am using this number without any barrier.,To me.It is really embarrassing and harassing m.So,I am requesting that without detailed investigation and authentication,dont entertain the baseless and false statements.

Regards,
Diganta Guhathakurta

Namaste (Sharadm),

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste (Sharadm),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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aitel, broadband — for broadband packages

hello sir,
plz give me some knowldge about broadband pacakages for business use .
thanks.

Airtel Broadband Connection — Refund of Money

Dear Airtel,

I wanted airtel connection in chennai, Ashok Nagar.I applied it in january 08. After 2 days as they wanted to drill in my appartment to give connection, i have withdrawn my request so i applied for refund after two days.The person who collected money from me didnot show interest to accept my next decision.He delayed it and i got a check after 3 months with a wrong name on the check with a refund of 1500/-. So when i went to Airtel Guindy office, i hardly found any person who can solve this issue except security guard involvement.Atlast i submitted bank statement proof, a letter and HR letter from my Company again. Till now i didnt receive any sort of mail or call from ur Airtel department. The Airtel employee who approched me for this in the beginning and was invisible later is Mr. Eliyaas (chennai). How can i proceed.? I even registered a complaint No:9288434. What is the status of my check or use of this complaint. Too frustrated to hardly recieve ur apologies.Pls give apt service to ur customers.

Airtel / Broadband service — Connection has not been provided and money not refunded

Dear sir
I am Chandrika Prasad Yadav from Greater Noida..I have applied for the airtel broadband connection in the month of march this year 2008. They assured us to provide connection within 3 days after taking the payment of rupees 1350.

They have given us the reciept No. 138540 of this amount. After 1 week of the payment we asked them for the delay in the connection and they just said that it will take some days.After some weeks we decided to withdraw the connection application. They told us that we will get the cheque of our amount within 45 days..till now we havnt got any cheque..

We have tried our best to know the reason for the delay in the repayment but they just ignored us every time.Now they dont have any intention to return our money.

So we request to please take some appropriate action so that we can get our money back..We are very hopeful to you..

Chandrika Prasad Yadav
Flat no. 302, Gharonda Appartment,
Alpha-1, Gr.Noida, U.P. 201310
date-30/08/2008

airtel telephone connection including broadband — very poor service & irresponsible behavior by executives

1.Telephone was installed along with Broadband on 18/04/08. Account No.13733880 & Phone No[protected].
2.Very poor sevice since first day regarding modem and connectivity.
3.Executives kept assuring of rectification.
4.Stopped working from 01/06/08 modem failed.
5.Executives on phone personally promised that it will be set right and hence I didnot complain believing them. (Telephonic conversation is recorded)
6.Finally request for disconnection was made and on 10/07/08 disconnection was promised vide request no. 395470.
7.It was promised by Airtel that usage charge for months of June & July will be waived as phone was not working.
8.On 02/10/08 at 10:00 am, disconnection was confirmed.
9.Now Airtel executives are telephonically asking me to pay the outstanding amounts falsely levied against me because all payments were settled before disconnection.
10.I am left with no option than to move to court.

Airtel telephone/broadband — very poor service

I have requested for disconnection of my telephone with broadband connection 0n 24th december 2008 effcective from 31st december. When i enquired the status of disconnection on 31st december i am told that this will take 7 days from today ie., 31st december. I have already made a request on 24th decmber 2008 at 20.46 hrs which airtel can verywell retrive their voice records.

This type of irresponsible and poor service to the customers is intolerable.

Airtel — Not transferring my connection to new address nor giving me the refund.

I am writing this complaint against Bharti Airtel Limited. I had the approached the company for a broad band (Internet) connection. Company agreed to give me a connection and my Account No:14430694 and my Telephone no is[protected] this number is compulsory with the connection. The company gave me the connection under a HP laptop/ Compaq laptop scheme where I had to make the payment of Rs.4800 and Rs.600 approx. as taxes for the full year, this connection was taken on my old address 1st Floor, C-24, Sector -41, Noida 2 (two) months ago now due some reasons I had to shift into a new house as I was living on rent. My new address is Ground Floor, E-48, Sector -41, Noida. On changing my address I had the asked the company to shift my connection to the new address and I had asked the company before taking the connection that if I changed my address will the company shift my connection? and the company executive who gave me the connection said “Yes sir aaram se hojayega”. Now when I asked the company to change my address they said they will change it in 6 working days. I had registered the complaint on 29th March and it has been 30 days now but no action by the company yet. On calling the company again and again they said that there was no free point in the area I was living in and that I will not get a connection till the time one gets free. On asking the company to refund my payment the company said that there was no refund policy and that if no point gets free before 1 year I will neither get a connection nor a refund. Now how is this fair? I am a student and I want regular access to the internet. I ask for your help.
Thank You.
Uday Shroff
Phone No: [protected]

Airtel Broadband Connection — Money not refunded

I have applied for new airtel boradband connection(
Form F750252) but my connection was not provided and cancelled by the company but the cheque given by me of 850RS for this has been cleared which has not been refunded by the airtel after so many requests/complaints so i want the money back.

Pradeep Kumar
[protected]

Broadband — Broadband connection

I have deposited Rs. 1276 on 30/5/09 for broad band connection, No-[protected] EXG-Code-TNGR
D/N no-N260506 RJUPR[protected]
so far nothing is been done or informed to me about the same, however when money was depoisted it was told that connection would be given in one week time.

Airtel Broadband Connection — complaint againts air tel broad band payement collector

COMPLAINT AGAINTS AIRTEL BROAD BAND PAYEMENT COLLECTOR


Dear Sir,

This is to inform you that i ( pradeep nair r/o D/2A 79 B janak puri new delhi -110058 ) have an broad band connection wide ph. No.[protected] unfortunately it is not working for last 50 days.
I got a call from your airtel office that non payment of Rs.2900/-. Although this was a plan of Rs.799. But i already submitted a written letter through your collection agent mr. Jasmit singh for change a plan of Rs.250/- in the month of march 09.
But no correction has been made.
Finally mr jasmit came to me and asked for RS.1760/- a final amount after waving and adjusted a bill plane for Rs.250/- from changed plan of Rs.799/-.
I paid him Rs.1800/- in cash but without taking any receipt in good faith. But till date my phone and network not re-started.
I am totally frustrated as not getting any positive reply from your end. Your agent mr. Jasmeet is trying to make me fool by giving me wrong commitments. Now a days he is not picking up my phone.

Sir kindly do the need full and oblige.

COMPLAINT OF…
MR. JASMEET SINGH
[protected] REGARDS ( PRADEEP NAIR
[protected])

Airtel Broadband Services — Not a lot my broadband connection after collecting cash of rs 1000 for installation

i applied for AIRTEL Broadband connection.on monday, executive of Airtel is come for verification and collect amount of rs 1000 for installation charges but now they refuse to give connection and refund money.they said that i am a student and they do not allot connection to the student.if this matter is there, than why they dont tell me at the time of verification and he collect money..

AirTel — Broadband connection Complaint

I have applied for a Broadband internet connection on 3rd July 2009 by paying Rs.2000 in advance to an Airtel executive, who gave me a receipt for the same. I was told that the connection would be given in weeks time. No one turned up till the 13th of July, that too only after my complaints to the Airtel customer care daily. On the 13th a wire man was sent to lay the connection, since they needed to lay a 300mt cable to reach my home, he asked me to contact the customer care again. The next day when i called up the customer care they said the connection will be canceled with in 10 working days and my money will be repaid. It has be 18 days since then, no one has contacted us. Yesterday when i went to the Airtel Relationship centre in AnnaNagar, they didnt respond properly and said they couldnt do anything. I am attaching the details of the booking below. I Request you to take an action against the company as soon as possible.

Details:
Connection booked on the Name: S.SaiKiran
Receipt Reference Number :ZC61185.
Amount paid: Rs.2000.
Date:3rd July 2009.

Complaint Number Registered with Airtel: 21856694.

Airtel-Broadband Connection — Broadband Connection

I am Anil.I worked in Delhi.I applied for Airtel Broadband in Delhi on[protected].
I paid 1500 cash for WiFi Modum to Airtel Coordinator(Anand-[protected]).At that time they
said that they will give the connection after 2 days.But they can't provide me internet connection
till the date and also they are not attend my call.i gave my id proff, photo and agreement copy.
So please tell me what i do.
.

Airtel Broadband application — Application fee not refunded

I have applied for a broadband connection on 10/07/09.application no:CH859913

I have not got my connection as yet.The Manager- visited my house and I filled in the application.He was in touch with me over the phone and later on no response.I tried calling his number and it was switched off.I got his new no from the person who came along to my house.When I tried on his new no, he apologized to me and said that there is no feasibility in my area.I then requested him to refund the Rs1000 which he collected as an application fee.He asked me for some reference as he claimed that if he has got more than 3 application in my area, he would process the request.I referred my neighbor and I again waited for one week thinking that he will give me connection.

Due to the delay from Airtel, I was frustrated and phoned the manager saying that I have taken another connection and asked for the refund.He said that he cant give cash, he will have to send it by dd.I agreed for it and waited for one week and later when I tried on his no it says switched off.I am so dissatisfied with the service.

Broadband — i gave to many rs.1000 but not connecting from air tel

sir,
i gave to Rs.1000 money mr,ram annanagar branch.AIR TEL. no response and i think he did not connect for me.so, please help me.i give mr.ram mobile number. [protected] pls contact and connect with broadband .

airtel net connection — no person turning up for the connection after taking the money

hi,
i called up airtel for net connection. Some Mr. Prem turned up at my place in thiruvanmiyur and i did all the formalities and filled all the documents with the id proof. he charged me all the money for the plan and connection and promised to turn the next day with technitians for the connection. as it was very urgent we gave him the complete payment and asked him to come postively by tommorow. from the next day he din turn up and also nvr picked up our cals.

once in a while he picked up and promosed to come again, but since then its 10 days and we called him 100 times but he cuts dd call or doesnt pick up...its so irritating and pissing off to get such sick service from such renowned companies.

i would like you totake some strict action against the same. this is a breech of contract in a way since we signed the terms already, and have nothing in hand.

hello sir,
plz give me some knowldge about broadband pacakages for .[franchiese]
business use ...
thanks.

The services of Airtel is very bad in terms of making false promises, not responding, refund of money and rude behaviour.I have the same experience with them and there need to put a tab on the ISP like this.Bharti Airtel is a big barnd and this kind of services does not go with this brand name.

n/a — broadband services

Respected Sir/Ma'am,

I am Tushank Jawa and My no. is 26641950. I would request you to
please help me out with my broadband connection, from past few days i
have been having a lot of connection problems, sometimes the net is
down and half of the time i don't get even this much speed that i can
open even 2 sites con-currently. I would like to tell that i am from a
networking background and i am a MCSE so i know that everything is
alright at my end. My internet connection is so slow that i couldn't
open my this gmail account in 10 minutes. I wished to send you print
screen file of the internet speed but that website didn't even load as
my internet connection is so slow.

So i would really appreciate i can help me otherwise i may have to opt
for so other broadband connection i hope you can understand.

Thanking You,

Tushank Jawa
Mob No.-[protected]

Airtel Broadband — No Refund Money

Hello Dear Sir.

Myself Imdad from Bangalore. I applied for 2 separate Airtel Broadband internet connections (wired) last month (one on sep 12-2009 & another on 15-sep 2009) . But they were unable to provide me the connection due to some technical issues (according to them) . But my concern is that I have not got the refund of the money which i paid for application (sum total of 6242.00). I even called up airtel customer care and issued a complaint last week. However, i m yet to get the money back. As per regualations , refund of the money (in case of their failure to provide connection) should be made in 1~2 weeks time. But its already 4 weeks.
This has caused lot of inconvenience and problem for me.

Please guide me ...

Thanks n Regards

Airtel Broadband Connection — Broadband

Respected Sir/Madam,

In the month of Dec 2008 I received a phone call from Airtel executive for a Broadband Connection with a special scheme. He told me that If I pay six months advance rent of Rs.3594.00 (for 599 unlimited plan) than company will provide me a broad band connection for the period of one year along with free wi-fi modem and installation. I attracted with the scheme and withdrawn my old BSNL internet connection.

On 05/01/09 the executive visited to my home and collected all necessary documents i.e ID proof,resident proof,photograph and cheque vide no 335169 of Rs.3594.00 dated 05/01/09 drawn on PNB and filled a application form vide reference no 503080. He gave me a receipt vide reference no 2803 dated 05/01/09 which is attached is herewith. Further he told me that the connection will be installed within 3-4 days but the connection is not installed by the company.

After the end of one month the connection is not installed by the company I contacted to call center they assured me that the query will be resolved shortly and gave me a service request no 15606108. But till today neither the connection has been installed or the documents and cheque is returned back to me. Although the cheque is still not cleared from my account.

Request you to kindly look into the matter and order to Airtel to provide me with the said above scheme along with compensation for mentally harassment and unfair trade practice with heavy cost.


Regards
Manoj Rawat
H.No 2777
Sector 40/C
Chandigarh
160036
Mobile -[protected]

Broadband Connection — Complaint on Airtel broadband

Airtel Service: The Chairman of the company is even not bothered on the customer complaints,

Airtel broad band - plays with customer money

i have applied for broad band connection on 19th Nov,i have not been given connection nor my money back,the same is esclated till the Chairman level even then it is not resolved,and the worse part the company talks about expansion of their business in south india.

please pay my money back Airtel immediately.

Person to whom i have spoken about this issue

Mahendran - sales Exe-guindy office
Ramesh - team leader- guindy office
Aravind - nodal chennai
vipin kumar - TL closure team

Airtel Broadband Connection — airtel broadband connection

dear sir,
i had a airtel broad band airtel connection at my old address n 478 sec 25 , noida for which i have made payments till 24/09/09.
i start requsting airtel customor care from 15/09/09 to disconnect the airtel services hence i have to shift to other place, but there was no satisfactory response from the service provider.on 24/09/09 i got call from custmore care for depositing rs 2800/- to get the service stop and a refrence no 99599801 dated 24/09/09 was given to me for the purpose..
in turn i have deposited rs 2800/- as cash vide receipt no ca 7910039 dated 24 sep 09, time 1906 hrs.
i have shifted from the palce where the service was given on 25/09/09 since i have sold that flat.
now again and again getting sms ,,and callls for payments of three months bills from sep to dec 09 is not under stood.
you are requested to , kindly help me out.
thaking you
Nitya nand sharma
tele [protected]

AirTel — AIRTEL Broadband Services

Hi,

We applied for Airtel broadband new connection in Bangalore.They said, as port is not available in our area , they can not give the connection also they said they will refund the amount which i paid within 3 weeks.
But i've not yet received my amount.I contacted cutomer care ..every time they take a compaliant and they will tell..our technical department people will get back to you.then their executives called us and told that they've dispatched our amount DD.But we haven't received our amount.

Could you please tell me how can i proceed in this regard?
Can i file a case in consumer court?

Thanks,

Airtel Broadband — Not got the REFUND

Hi,

Sir/ Madam

I Jagriti Prasad resident 203 Pocket B5 Sec7, Rohini, New Delhi, had filed the complaint on the internenet on 2 nov 2009 regarding not receiving the refund, compalint code - 1581c. I did received a call saying that
the cheque will be mailed to you and you will receive in Dec09. I think that Airtel Bharti is using some
sort of new mode to mail the cheque that is the reason after giving my address for so many time, i have not received the cheque till today. I made call to Airtel Customer Care number [protected] and asusual the person was not able to give any answer or even pull up any information regarding the same.

HANDSOFF TO AIRTEL BHARTI FOR NOT BEING ABLE TO REFUND Rs.850 FOR A BROADBAND CONNECTION WHICH WAS NOT EVEN INSTALLED IN MORE THAN 2 YRS.
(connection applied on 08 oct 2007)

I am still waiting for the cheque, to know in how many days i will get the refund so that i could be a historical example of customer service in india.

Jagriti Prasad
[protected]

AirTel — For Broadband connection

mere pass ek airtel broadband conection hai jiska bill hamesha he galat bheja jata hai or kabhi kabhi 50-60 hours tak net band bhi rehta hai.
or badi mushkil se bever mil pata hai is bar bhi mera bill jyada bheja gaya hai last date ki mere pass payment receiving hai per phir bhi late fee lagkar ayi hai. 62 rs tone ke jod diye hai jab ki meine koi tone ke liye nahi bola hai jab service center phone lagaya to batate hai ki ye to market walo ka kaam hai hum isme kuchh nahi keh sakte hai.
is samay mujhe keval 1170 rs dena hai jab ki bill 1350+ kaa aya hai meine tay kiya hai ki mein is bar bill pay nahi karunga . or yadi mera conection kata jata hai to mein consumer form mein iski shikaya t karoonga.

Regards
Albel Kumar Singh

Airtel Broadband — broad band connection

i was using a broad band connection telephone No.40563994 Installed at A-116, IInd Floor Double Storey, Kalkaji, New Delhi-110019., I would like to say that in the month of August 2009, the MCD Sealed the premisses and same i informed to Airtel Customer care Department that kindly hold the line for the time as well as we shifted the office in oter location.
in the mont of September we shifft our office at A-68, IInd Floor Double Storey, KAlkaji, New Delhi-110019.And informe the same to ur department kindly shift the connection. but soory to say that connection is not shifted till date and ur recovery Agent miss Amber Sinah Asulting us for the dues the call is comming in the no. 47098688
I am requsting you kindly settal down the dues whic i have to pay with out using the connection .due to sealing of the permisess.


thks
DEEPAK SHARMA
[protected]

Broadband — not connecting broadband service from two days

my phone no is[protected] last two days my broadband connection is not working please check it i shall be thank full to u

Airtel Broadband — Making wrong commitments

Dear Sir/Madam,

I am Ankit Goyal from Bangalore.On[protected] i had applied for an Airtel Broadband connection.I was told by their officer that the connection would be installed within 7 days.I had already given Rs.2000/- as installation charges.I waited for around 12 days for their person to turn up and install the connection.On inquiring,they say that they cannot provide the connection to me.So I asked them to refund my money.They said that within 15 days I would get my money back but its been more than 15 days I did not get a single paise from them.Now again on inquiring they are saying that it will take another 1 week.
They are making false commitments.Firstly,they said that they will provide me with the connection and,secondly,they said that I would get my money back within 15 days.

Thanking You,
Ankit Goyal.

Airtel Broadband — No refund of money.

Dear Sir/Madam,

I am Ankit Goyal from Bangalore.On[protected] i had applied for an Airtel Broadband connection.I was told by their officer that the connection would be installed within 7 days.I had already given Rs.2000/- as installation charges.I waited for around 12 days for their person to turn up and install the connection.On inquiring,they say that they cannot provide the connection to me.So I asked them to refund my money.They said that within 15 days I would get my money back but its been more than 20 days I did not get a single paise from them.Now again on inquiring they are saying that it will take another 1 week.On Friday,I got a call from the customer support that the cheque has been dispatched by courier and I would get it by Saturday but still there are no signs of any cheque or something.
Their executive sales officer who had confirmed me about the cheque just disconnects my call whenever I call him.
They are making false commitments.Firstly,they said that they will provide me with the connection and,secondly,they said that I would get my money back within 15 days.

Details:
TBLR:0063377
Date:[protected]

Thanking You,
Ankit Goyal.
Contact no: [protected](again Airtel...Don't know why I selected this company)

If you guys don't take any action then I swear I am gonna screw you people

Airtel — Broadband service failure

We paid for airtel broadband service with landline connection on 1st of Feb 2010 and the concern Person assure us that it will be activated in 1 day but still in 10 days they are unable to provide us any service, and giving mere excuses we are daily wasting our time and money in just contacting them but they are not giving us any satisfactory response. We had a shared connection and my wife was using that for her job purpose because of the persusation of airtel representative we discontinued that connection and paid him for the new connection in advance but the service of the company is not satisfactory. we have lost our valuable time and my wife is unable to continue her job because of this.From last 9 days we are going through immense mental disturbance due to such bad service of Airtel.

Airtel Broadband — No refund of money

Please check the complaint no.29626886.

I have given 10 months advance for internet braod band for airtel.After two weeks of followup they told no connection available.

After many complaints I got a cheque which is in wrong nam and wrong amount.

Till now I have not received the a new cheque.

What internal control you have here.

pls call me in mob [protected].

Airtel Broadband — didn't get broadband connection yet

sir,
myself varun c s studying in chennai,one month ago i applied for the airtel broaband and one guy from customer care come to my home and compelled me to pay the advance of rs 2000 he showed me the rental agreement but didnt gave me that.That day he promised me to give airtel connection within 2 days, but i didnt get it, for one week they repeated the same. atlast i complainted to customer care and they told that feaseibility in my area is poor and not possible to get connection.so i cancelled the connection and demanded to refund my cash but they replied that cash will get only through demand draft and it will take 1 week but now it exceeds one week, they are not responding. what i have to do sir?? please tell me a way

Hi varun,

Did he gave any bill for the amount you paid? if so you can visit the Airtel customer service center and demand for the amount you paid. in worst case you can file a case against them with bill as proof (i[censored] have ample free time ) :-)

AirTel — about airtel broadband

sir kindly provide me the settings of airtel mobile office on my number [protected] are currently barred sir i have put my complaint before but i don't get any responce

Airtel Broadband — Refund of Airtel Fee collected

We had applied for an Airtel Broadband connection, They had collected Rs 500/- , and after this they said that it was not feasible to provide connection to my area. But the amount deposited there was not returned.

We booked a complaint with Airtel Customer care[protected] and[protected].
The status is still the same. We have not received our money back.

I have the same problem. I had applied for a broadband connection last year in July, 2009 at Kolkata. Till date they have not refunded the money.

AirTel — close broadband connection

brod band conacation close last 10 days at 243 pragati nagaar near rajendara nagar indore m p phone no [protected]

Airtel — no refund of money

I Nitesh, activated new airtel sim on 16th sep 2010.on 20 sep, i was unfortunately charged rs.30 by airtel, on contacting customer care, i was informed that i have been charged the amount for activating airtel radio offer, which i haven't subscribed,i informed about this to the customer care member, in reply he said me that i activated this offer on sep 16, 2009,it should be taken in account that my sim was activated only on sep 16 2010. in reply he assured that the amount would be refunded in 24 hours,but the amount was not refunded even in the next 48 hrs, from 20 sep 2010 to 28 sep 2010, i contacted the customer care member 10 times,but their was no amount refunded, so kindly take action against this.i would be faithfull to you in the case i get my amount refunded.thank you!

Airtel Broadband — Money paid for internet connection not repaid on failure to give connection

I am Rugmani Vinod, staying in I- 89, RBI Officers quarters. Ameerpet. The Airtel Customer executive Mr. Praveen had taken money Rs.200 in cash from me along with the application form for getting a broad band connection, last week. Since i was in the office, money was paid by my daughter Aswathy Vinod who was at home when the executive came. It was told later that the connection cannot be established. If there is connection problem in that area the customer executive should not have taken any application or any money at all.
Since ithe connection could not be established i requested him to give back my money over his mobile [protected]. . He told that he cannot give back as it is given to his boss and accounted in the company's account. For all these reason why i should be penalised? I want the money back from Mr. Praveen or from Airtel if it is accounted in the company's account. Please attend to my compalint immediately and i[censored] are interested in customer complaint. I talked even to Mr. Praveen's boss one Mr. Rao.
f i am not getting my money within a few days i am going to take up this in all acvailable public forum. Please do not cheat customers like this.

Airtel Broadband — failure to give back money on failure to give broadband connection

i have already given the complaint. I wanted to state that the money i paid was Rs.2000 and not Rs.200 as it was a typing error.

Airtel Broadband — Didn't get my refund

I applied for a Airtel Connection in the Anna nagar branch on mid june and was promissed that i will get a connection in 3 days and it was about a month time and still i did not get the connection and i had to call them and go to the Airtel office and file a complain several time and still the same, and i got fustrated and had to request for a refund but still now i have not got the refund for 2000

Airtel Postpaid Connection — connection was cancelled by me but money not refunded as yet

hi im again one of the troubled customer of airtel.a sales girl had come to my home on 4th october 2010 and she gave me a postpaid corporate connection under some scheme for 330/- in which the sim was free. as i was told by her that ill get a confirmation call after 72 hrs but the call came after 4 days.i henceforth then and there cancelled the connection after i was told that my amnt will b refunded within the next 3 days.but since october i have made 50 calls to their various head offices and centres but the money has not been refunded as yet.i think this company is loosing their own prestige and goodwill on such a small matter.i promise i and my family now will have to think thrice before investing in thier services.i just want my 330/- back at any cost.either the airtel can take t as a request or a WARNING!!!

i have paid twice payment for the month of september i have given many complaints in customer care they called me your cheque refund within 7 days but payment is not received till now. please reply me as early as possible my mobile no is [protected].

You BroadBand — Service Failure

My Customer ID with You Broad Band is 666968.

I had take new connection with You Broad Band, Hyderabad and the wire connection was given to me on 24.04.2011. I wanted to use my old modern which was taken by the sales person to get it checked from their technical department to ensure that it will support their specification and the same was returned to me stating that it will work. To my surprise it did not work and I called You Broad Band Customer Service which is in Pune on 27.04.2011 and requested them to give me a rented modem for which they collect Rs.500.00 as refunded deposit.

Even after 6 days they failed to give me the modem, their customer service team dont have the right to transfer the call even to their immediate supervisor forget about their Manager. I have been calling them every day since 27.04.2011 but till date they have not delivered the modem to me.

This has caused lots of mental torture to me and affected my work too.

I request concern authority to take up the matter with appropriate department of You Broad Band and get my case resolved asap.

Regards
Snehal Jethwa

Airtel — about not responding for airtel broadband connection after submission of money

respected sir,
i would like to inform you that i had applied for airtel broadband connection on 15th of july(sef no-,2787658)
but the executive of airtel i.e. mr gajendra kumar(address-Shadeville network
office no.-411,4th floormsx tower -z alpha,com.belt,gr.noida,mob no-+91 [protected])has not been responding since last 12 days.and still i have no any option but file connection.
please take any action against them.
with regard
Nagendra singh
addresss- e-395,gamma-1st,gr. noida
mob no.-[protected]

Airtel — internet connection failed after 10 minute

I am BHIM SAIN.my mob no. is [protected].isme 3 month me 3gb net free h.lekin net 10 mint bad jawad de jata h.fir disconnet karna padta h.fir connect.plz help me.i am very upset this problem.iska jaldi hal kare.
thanks

AirTel — Complain for broadband connection

Dear sir/mam,
i shivam pandey had applied for internet wifi broadband connection
dated: 16aug 2011.
Through your airtel sales agent id:NDLS17007 by the name sanjeev
kumar. On form CEFno:2836694 on a/c no. [protected]
As per the promise given; he told that with in three days i would get
my connection. But still its 22nd sept 2011. More than a month have
passed without any reply or reason for not giving service as promised.
For your kind information i have complained six times to customer care
but no reply or answer i got from department.
Its a blunder service failure and deceive to me that i paid Rs. 1500
to the company for connection but no response for the service as
promised im really dissatisfied with airtel services as no response
over 1month have been found from you. I am loosing a lot as im
management student without internet its impossible for me to be
updated and educate my self as well my 4 friend live togethe are also
being suffered from loss and service failure.
I want urgent action to be taken against this or i may go for other
solutions. Reply as soon as possible and provide me connection too. As
in my college placement have already started i need internet too.
Your dissatisfied customer
Shivam pandey
contact no.+91-[protected],+91-[protected]

Airtel Broadband — Airtel Broadband False Commitments & Irresponsible behaviour

Dear Sir,

I am a customer of Airtel Broadband. My broadband service got disconneted because of payment due. We paid the monthly rental bill on 05-April-2012 from Airtel store. Below are the detail of connection & service request complaint number.

Broad band A/C number : [protected]
Bill ReceiptNumber : [protected] (Upfront)

Service Request Complaint number : 13964068


After checking found that paid amount was not updated in Airtel's databse.

After that again visited to Airtel outlet from where I paid the bill. Airtel outlet representative gaian provided the all th detail to customer care representative to re activate the servces. Airtel customer represenattive committed that withing 4 hr services will be reactivated. But nothing was done after 4 hrs.

After that i called 5 times to Airtel customer care & everytime they gave the false committment that services will be reactivated after 3-4 hrs which never happened..

Becuase of this irresponsible behaviour from customer care & airtel system, I got so much mental trauma in calling them again & again and explaining the whole thing again & again. Also being in bad health condition, had to visit the Airtel outlet twice to get this resolved. This service disconnection also impacted my so many payments & work which will be big in loss.

Could you please help me sort out this problem with Airtel so that they should understand the value of people's time & stop harrasing the customers like this.



Regards,

Gurpreet
Contact No:- [protected]

Indian bank of Baroda sent some document to us (Saudi Arabia) throughh Track no. ARK[protected]IN but i didn't receive the above document please advise the status of this document. and how i can track this document..

It is the freaking Bharthi Airtel with lousy and inefficient staffs

Namaste (TNPA444213),

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (TNPA444213),

Further to our discussion dated 19 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (TNPA444213),

We would like to inform you that your concern listed 19 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi,

Am Subathiran.N from chennai, i have booked the airtel fixed line broadband connection on june 3rd . I have paid
Rs.3000 in cash, 1000 rupees is for plan and 2000rs for modem.

seriousy am very loyal customer towards AIRTEL, my postpaid mobile number,
datacard, dth, and my prepaid number is also airtel.In my place because there is no feasiblity in my place. but one o[censored]r dealer in chennai spoils the reputation of airtel he doesn't respond properly
for the refund of money ..he called my many times to collect money when i ask for the refund he didn't respond at all. the guy whocame and collected money is bhoobalan [protected] and the manager who is very very lethargic in their response his name is prakash -[protected] IN
Max Computers
Pillaiyarkoil Street, Jafferkhanpet, Chennai, 600083
[protected] / [protected]
please educate these illetrates with the brand loyalty and customer satisfaction as he spoils
our brand reputation and making many customers to lose their loyalty towards airtel .really i hav nt saw a dealer like that
then i raised complaint for the refund i got the 1000rs back in cheque . but i didn't recieved rs 2000 for modem .the modem which i have got is being idle without any use and seal break.

So i need the 2000 rs refund back, and i will replace modem for it . i think AIRTEL will never lose there customers.


My airtel bill no TNPA 593024
My complaint no 34192002

Regard,
Subathiran.N

Hi Mr. Subathiran Namasivayam,

This is AirtelHater. The persons you mentioned above PRAKASH and BHOOBALAN were exactly the OBNOXIOUS who got the money from me too and cheated. I am giving a police complaint on these two people and you can also do the same from your end. Because such irresponsible frauds need treatment from the police. And AIRTEL, why on earth will you employ such frauds in your company and spoil your reputation? If you are not taking action on the above people(their details given clearly) we will have to move to the consumer court and deal the issue legally.

AIRTEL THE ISSUE IS NOT RESOLVED!!! THEN WHAT FREAKING REASON ARE YOU SAYING IT IS RESOLVED. DO YOU THINK WE CUSTOMERS ARE FOOLS???

They have become bad in everything mate.I was in a live project with airtel and they don't even give commissions to their partners for over 3 years and they give excuse that the company is not bad it is the people that the person had to deal with.Here Airtel does not care about you, When it comes to money they will take all and make you cry to get it back.They monopolize and then screw you over.Fortunately I have wireless internet and I am probably moving to another provider.Sorry Airtel you SUCK!!!You are no different from Reliance and coming close to BSNL in service quite soon.

Dear sir/mam

I have a airtel prepaid sim and my no.is [protected] and i have some trouble with my network provider. when i call to my customer care no 198 then thay told me that i should call on other customer care no 121 and it is chargable . whan other company, provide us this facility, free of cost 24/7 customer care service so why thay charge for that.

Naveen Agrawal
[protected]

Iam using aitel no.[protected] please unsubscibe g
club for that iam being charged unnecessarily.

AirTel — unwanted charges

Dear sir,

My mobile no is [protected] .today amount of Rs.30 has been deducted from my prepaid account for video talkies subscription.and i have not opted the option.same thing was happen 2 month earlier and Rs 40 was deducted.kindly,look after this matter and refund the money.

thanks
Preeti

Namaste Mr. Kishore,

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kishore,

We would like to inform you that your concern listed 19 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Thanks

AirTel — unwanted charge

i have not done any subscription for any services but charged .i request to stop service and unscribed me.

AirTel — Video Pack

I have been receiving wcvideopack activation message from Airtel for the last 3 weeks. As soon as I got the first one, I complained and I was promised that I will not be getting this again. I so far has received 10 such messages and every time I complained, same story. No action taken. Every SMS informs that rs. 3 is deducted from my account.
Is this a scam? During the middle of this, I was also charged for tadkalive and for a game, I never even downloaded.
Complaint number is [protected]

Namaste Mr. Kishore,

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Thanks for addressing the issue at a timely manner

AirTel — deactivate

Please deactivate/Unsubscribe http://gofun.in from my mobile and
Please deactivate/Unsubscribe wap.mobifun.in from my mobile.

[protected]

Namaste ([protected]),

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste ([protected]),

We would like to inform you that your concern listed 18 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Upadhyayula,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Upadhyayula,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Pahwa,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Pahwa,

We would like to inform you that your concern listed 18 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — delay in activation connection

I have purchased a new postpaid connection from Airtel dealer in N.Delhi. It is not activated till date after five days, although I have submitted all the id proof and address proof required by the dealer

Namaste Kumaran,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kumaran,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — network and billing

this is brijesh here iam using airtel since 3 years i want to make a complaint about the network it sucks big time not only that i activated the gprs 99 plan and i was still charged around 300 for using gprs even though i was using mobile office and not airtel live plus the customer care of airtel sucks big time i demand to speak to a manager i dont get to speak to a manager my call is either dissconnected or kept on hold for 30 minutes also they dont understand english as well as they are very rude i would like to make a complaint as iam sick and tired of this kind of pathetic service

This is very true

Yep, the same thing they did for my broadband connection (2 yrs back). I wanted to transfer the connection to my new home. But airtel guys told me that in the new area there is no line and so asked me to pay the final bill online to cancel the connection. Once i paid the final bill, i got the bill for next month too and they were harassing every week asking me to pay up. I flatly refused and after some weeks they came back asking me to pay half the bill. I stood my ground and said they can take up the case legally if they want. And yes, day by day their tone will change, its better you record those calls.

Namaste Rohit,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rohit,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — To close SIM card

Hi Sir,
I have lost my SIM card 6 days back and for for this i have raised acomplaint already to close my SIM card to prevent from any future misconduct.
My name is : shailesh kumar gupta
mob no - [protected]
Permanent Address - Purani Bazar,Hansrajpur,Ekma,Chapra(Bihar),Pin - 841208

Please close this as soon as possible.

Namaste Ms. Pathak,

We need to have a discussion to work on your concern, please share an alternate contact number with us at [protected]@in.airtel.com to enable us assist you.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Pathak,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — customer id

i paid for air tel digital tv for one year. but after 2 month it is disconected. my customer id is [protected]

Namaste Vibins,

We would like to inform you that your concern listed 18 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Sir,

Yesterday I morning I received Call from AIRTEL to get resolve above complaint by evening.
When Noboday turned up from AIRTEL, I spoke to CC - [protected] Mr. Ganesh - Supervisor.
He assured my to get my complaint resolved by 2mr. by 7:00 PM.

Lets hope/wait for AIRTEL Engineer by today evening.

Namaste (Jayendrak),

Further to our discussion dated 18 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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NAMASTE AIRTEL PRESENCE JI,


AS EXPECTED TECHNISION NOT TURNED UP AS PROMISED BY AIRTEL.

SPOKEN TO MR, DHARAMVIR ON CC - [protected] REASSURED TO GET RESOLVED MY COMPLAINT TOMORROW BY 1100 AM. ALSO GIVEN THEIR AREA MANAGER'S - MR. ??? - [protected] CONTECTNO WILL HELP TO RESOLVE PROBLEM.

Namaste (Jayendrak),

We would like to inform you that your concern listed 18 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Wrong bill

sir i am a bonafide subscriber and user of Air tel services but the company wrongly charged std and local rate despite the several request the company did not setteled the matter and continuuosly charged wrong bill from me the company generated the bill on 07/11/2007 and they added rs. 998 for ythe advance rent for ome year and they also charged RS. 1198 december bill for one year advanced rental in first of the 998 they offer me 0.50 paise local and rs. 1 for std and rs. 200 discount for the three month .but they cointinuosly charged me std rate rs. 2.40 paise the company more than 25 day disconected my services.hence it is my request to you kindly take appropriate legal action against airtel company.


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mobile no. [protected]


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sir i am a bonafide subscriber and user of Air tel services but the company wrongly charged std and local rate despite the several request the company did not setteled the matter and continuuosly charged wrong bill from me the company generated the bill on 07/11/2007 and they added rs. 998 for ythe advance rent for ome year and they also charged RS. 1198 december bill for one year advanced rental in first of the 998 they offer me 0.50 paise local and rs. 1 for std and rs. 200 discount for the three month .but they cointinuosly charged me std rate rs. 2.40 paise the company more than 25 day disconected my services.hence it is my request to you kindly take appropriate legal action against airtel company.


Previous | 1 | Next
mobile no. [protected]


Previous | 1 | Next

AirTel — wrong date of bill and wrong bill

my airtel connection has been done on 6 june 2008 but my bill has been sent from the date 22 may 2008 to 23 june 2008 and the fake billing has been done about my call detail

AirTel — For wrong bill

I have post paid connection of air tel from last 4 years, and i am paying regular bill time by time. But i got wrong bill on this month. the bill is of august 2008. i have made a complain in customer care service of air tel, but there is no proper response on that, they have given the reason that ' i have activated GPRS of air tel' and that i didn't. my average bill is about Rs.350 to Rs.400 every month, but on this month i got Rs.1489.31. so, please do some in my favor immediately because my paying date is 22nd sap. 2008.

Dear Sir, I am using Airtel connection since 3 years (my Mobile number is: [protected]) . Recently i have faced a problem with the service provider. In the month of march I received an incorrect bill amounting to Rs. 2549. In the bill there were some number which I never dialed. Numbers that are reflecting that I never dialed are: 5664469, 5664464. The amount reflecting against these number in the bill is Rs. 1548.

I have already complained many times to the service provider but there is no positive response from there - Complaint numbers: 21077206 and 21169953,[protected].

Please provide a solution and resolve it.second times i complain to you but i am still waiting for your reply.

Regards,
Sanjay

Dear Sir, I am using Airtel connection since 4 months (my Mobile number is:[protected]) . Recently i have faced a problem with the service provider. In the month of sept I received an incorrect bill amounting to Rs.2820. In the bill there were some number which I never dialed. Numbers that are reflecting that I never dialed are: 5664464. The amount reflecting against these number in the bill is Rs600.

I have already complained many times to the service provider but there is no positive response from there -
Please provide a solution and resolve it.second times i complain to you but i am still waiting for your reply.

Regards,
Sanjay

Dear Sir,

Re : Airtel No.[protected],

This is to inform you that I have applied for the above Postpaid Airtel DSL line on 2nd June,2010 under “Browser 699” Scheme(Unlimited) by payment of Rs.1,000/- (Rupees One thousand only) by Cash.time hardware charges & Installation charges” through your representative Mr. Mahesh Singh ([protected]) and the same has been installed on 5th June,2010 at my above premises.

But it is regretted to note that today on 15/06/10 I have received your Bill No.[protected] dtd. 9th June,2010 for Rs.601=25 for the period 08/05/10 to 07/06/10 wherein you have again charged Rs.500/- towards installation charges. Please note that when I have already paid installation charges then why I will again pay the same. I think your billing department has wrongly charged the same. It is very much disappointed the very first bill against the above Airtel line is made wrong.

As such you are requested to kindly look into the matter immediately and rectify the above bill and send me a fresh Bill to enable me to deposit the exact figure within its due date.

Your kind co-operation in this regard will be highly appreciated.

Thanking you,

Yours faithfully,

Twisamish Ghosh

13A Radha nath Mallick Lane

Kolkata – 700 012

[protected]@gmail.com

AirTel — Wrong billing charges.

Sir, Vide Sl. No.8449702, I have Post Paid Mobile connection No.[protected]. Despite my request for Rs.690/- yearly plan, I am being charged for monthly rental Rs.300/- and even also being charged for free calls as well. I am also not receiving paper bill. Please ratify my bill at the earliest.

Kishan Lal

AirTel — wrong billing

the bill no.[protected] of 21-1-11. mobile no [protected] the bill amt rs 1323.88 unusually high. ascertained from 121 two calls were made on 29-10-12 and 1-1-11 for 2m and 125m resply to 5664464.these calls were not done by me & lodged a complaint to ref 35680334. no response despite frantic calls[protected]. yesterday my call to floor manager and got a reply valid calls from this no . not willing to pay for the above two calls amounting to rs 996+taxes. please invistigate and respond imme



radhika kumar
09-02-11

Hi,

I have Airtel Mobile Connection from last 4 years and I am alway paying my bills on time. But I have charges wrongly in my April 2011 bill. The wrong charges are for some value added services charges 787 dated 10th April which actually are absolutely wrong.

Since then I had resist myself to make bill payment. Airtel Customer Care has contacted me several time and everytime I have to state the story of wrong charges and they have never come up with any clarification for that.

As stated earlier, I am on time bill payer for the valid mobile usage charges. So waiting for them to resolve the issue by removing the wrong charges and allow me to make payment for my usage.

I have attached t part of the bill that reflect wrong charges ob behalf of Airtel for reference.

Hi Rakesh,

Thank you for looking at my concern and responding to it.

My mobile no is there in the attached bill. But for your reference I have sending you an email on [protected]@in.airtel.com also.

Looking forward for early resolution from Airtel.

Thanks,
Neeraj.

Hi,

It is very strange and disappointing that even after sending an email to [protected]@in.airtel.com about the concern, they have disconnected my mobile connection.

Earlier many people has warned me about poor customer support of Airtel and now I am experiencing it. Probably thats the reason this site has most 'Stay away' (114) for Airtel.

Neeraj.

AirTel — Wrong bill charges

Hi,

I was shocked to find my mobil bill for the month of June to be 4,500 Rps. When i contacted them they said that they have given me a free plan of Mobile Office for using internet and that had expired on May and due to the accessive usage of internet they have charged.

But when i asked they when and with whom persmission you have given me the scheme then they said that they don't have any idea and without my prior information they discontinued the 99 rps plan.

I am so annoyed with the kind of support that i am getting from airtel as i am there customer from last 7 years.

I woudl request airtel to please sort out the issue immediately

Hi,

The issue is not yet resloved.

Refer my email communication below. I am still waiting response for that.

Thanks,
Neeraj

[protected][protected][protected][protected][protected][protected]

from : Neeraj Kela neeraj.[protected]@gmail.com
to : [protected]@in.airtel.com

date: Sun, Jul 24, 2011 at 10:07 PM
subject: Re: Regarding Your Airtel Mobile Number-[protected]


Hi,

Thank you for the reply.

Your wrote - "We wish to inform you that post our thorough investigation towards your

complaint received, we have concluded that the charges levied against
your Airtel account against the Airtel live usage are valid and have
been calculated and levied as per the usage initiated and predefined
tariff rates along with the applicable taxes. "

I do not agree with that. If it has been the valid charges, I would have paid them as I had always done in past and would not raise the concern.
The reason why I consider those charges invalid is because I have not use my mobile for browsing Internet on that specific day i.e. 10th April 2011 and do not have idea how that usage was initiated.

As mentioned earlier, I have contacted by Airtel Customer Care for the outstanding payment, and I requested them to look in this matter and provide me clarification. But I never got any clarification about it and it seems to very pathetic and slow service from Airtel customer Care. But when it comes to payment collection and reminder, they are very prompt. The worst thing is that I never got any clarification and the mobile number is disconnected.

Can you provide me more detailed Airtel live usage for the day 10th April 2011 like the web history etc.?

Also I would request you to restore my connectivity for the Airtel number (i.e. [protected]) at least for receiving incoming calls, until the issue is settled from both ends?



Thanks,
Neeraj.

[protected][protected][protected][protected][protected][protected]

On Sat, Jul 23, 2011 at 12:52 PM, <[protected]@in.airtel.com> wrote:

Dear Mr. Kela,



Thank you for writing to Airtel.



This is with reference to your complaint regarding the Airtel live
charges levied towards the Airtel mobile phone number [protected].



We wish to inform you that post our thorough investigation towards your
complaint received, we have concluded that the charges levied against
your Airtel account against the Airtel live usage are valid and have
been calculated and levied as per the usage initiated and predefined
tariff rates along with the applicable taxes. As per the mentioned
validation made, the account in question does not qualify for any credit
adjustment(s) to be processed with.



The current outstanding towards your abovementioned account is for Rs.
1789.00 and we would request you to immediately make the payment, as to
continue enjoying the services uninterruptedly.



We value you as our esteemed customer and look forward to a long and
fruitful association with you.



Should you require any further assistance in this matter, please contact
us directly at [protected]@in.airtel.com.



Regards,

Krishna Chand

Customer Services

Bharti Airtel Ltd

AirTel — Wrong billing

Hi, I took Airtel's 2mbps (999) plan which also has an offier on voice calling rental of 300 for calls upto 2000 Rs of across networks, across state.
I made call of 1200 in the month of Aug-Sep and they did not applied the discount they offer in the plan.
As per the scheme I should have been charged Broadband charge (999) + 300 as i did not cross the limit of 2000.
They gaveme bil of 999+1200.
After raising lots of complain with the airtel they haev created the ticket but no one is working on that, i have caled several times but no convincing reply from them. once a nodel officer had called and said they will not put any late fee because of the open ticket though in the next month bill they have added the late fee also. I also esclated it to nodal officer and appllet officer still no resolution provided for one month. Mow i have also received the Se-Oct bill and same problem has been repeated.
Finally i have decided to close the connection. Even though they replied that request has been loged for cancellation and some one will call you in 48 hour still no one has called.
If some one from airtel is readign this my act no[protected]

Hello,

I'm using postpaid airtel sim from past 6 months. From last few months I'm getting
a incorrect bill showing some unknown numbers[protected] with a chargable amount of 100,
which I have never dialed. Even I had complained to the costomer care but there is no proper
response.

This happened for all most 4 to 5 times, and I'm getting furstrated with this fault bills.
Please provide a solution and resolve it soon else I'm plaining to disconnect this sim
and opt for the other service provider.

Regards,
Rahul

Hello,

I'm the one who posted the above complaint.
My mobile number is [protected]

Namaste Mr. Bhatt,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Bhatt,

We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Balance deduction and worst service!

I Mr.Bhavin I want to complaint about my balance. My balance is deducted to Rs.200 yesterday on 10.45pm and again deducted to Rs.99 today to Rs.99 on 9.15am. total balance is deducted to Rs.299.

AirTel — service network

I have not been able to dial from my work place ( pen, near Alibag) since almost a month now, i have even complained to them but of no use. It is really having a lot of problem, the only option left will be to change the network .

even my Rs.30 got deducted today...i never used any service...
Airtel is a Cheat company!

My friend purchase Air tel ([protected]) in south delhi Gettanjali Area. my moblie & Sim Card has been loist so please sir sir pleasr which area located my sim because i, m not braught duplicate sim
but whis person theif my moblie i have pickuped.
sir please confirm me imelatelly
thanks...

AirTel — Service and Network

Now i use the Airtel no for last 3 year and above . now i am in chennai
but here no network coverage and service of airtel is very bad .

My air tel no is [protected].

solve my problem shortly
thank u

murugan. g

Airtel Service — complaint given by mouth and messages

I the cell user of airtel services with my cell number tried my best to complaint on cell to solve my service for debiting my account of cell number [protected] for subscribing to wap based textbased service------i donot remember when and how this service subscribed----to stop this service --- i have sent sms messages-- which were not accepted----- and finally after about 3 to 4 hours of my pain i could contact some executive-----answer received will lookinto the matter--- till date no reply ----i received the confirmation to my complaint from service number airtel ---- 876 on 31.5.[protected] please see this subscribed now stopped soon---- this complaint is dated 6th june 2009 5.00pm.

Airtel Service — Prepaid Lifetime VAS amount getting deducted even after no activation of VAS services

Hi,

Since last 2-3 weeks I am getting VAS messages even after I have not activated then. I have been getting messages from 290603.My service is Airtel Lifetime prepaid. The same issue with my another Airtel Lifetime prepaid. Please stop this service and pay back my money for both the mobiles nos.

[protected]
[protected]

Thanks
27th June 2009

Airtel — unilateral deduction of amount from the balance

Sir, please note that Airtel involved in manipulated business to earn the money. I never asked for any download, or any extra service. Simply they use to send some messeges to my mobiles and without my knowledge and consent they use to send me the sms that thanks for the activation and this much of amount has been deducted. It has happened few times, and noticed to customer care executive on perticular occation. Whenever i contacted customer care executive, every time i used to get new person. For them i have to explain the complaint since begining, and at last they will say complaint has been registered. Other than this they will not do any thing. Totally, so for Airtel has deducted from the balance illegally amount of Rs 200. Being a customer of Airtel Since three years i noticed worst service recently. The reason is oranigation is establised, customer is addicted to and not go anywhere. Airtel wants to do monopoly business. Now i want to get rid of thirdrated business of Airtel service
Satyanarayan Joshi
cell no. [protected]
[protected]

AirTel — connection to other network

My name is vasu I am having airtel mobile connection ( [protected]) for past two years. for past 15 days i could not connect the following number [protected] a BSNL land line from any airtel moblie from tamil nadu. The only answer is this number is not in use. But I can receive calls from the above number and I can call the same number from any net work like aircell , reliance and others. I called customer call centre many times . But waste. same problem exists. Becasue of this complaint they done something that i cannot able to call customer call centre.

vasudevan

Airtel Service — balance deduction

Dear Sir,

With the great hope i m writing this complaint to you.

I had recharged my cell with Rs.1000 in month of June...and suddenly in last 4 days my balance which was above 800 went down to Rs.0, i was shocked to see that and wondered why this happen,i called there customer service (phone number:121 through my mobile) to help me out in this matter but i dint get positive reply and they ended up saying it was some scheme.i m not at all interested in any scheme from airtel.

I had been always recharging my cell with full talk time e-recharge,i asked airtel to refund my money regarding above matter and they denied for the same.

There are other problem with airtel services,they are deducting money by automatically activating services without customer consult, services like hellotune and spriritual tip etc...i think that they are forcefully trying to impose there shemes on customer.

Now this is become too much and unbearable,every time customer keep quite so i think management from air tel has become very careless about customers and are finding ways to lighten customers pockets,to make airtel profits..for which they can only get cursed by customer bcoz whatever we earn is through our hard work.

I request you to please take serious action regarding this note as there are many customers suffering and don't know where they should go and complain.

I m sure i have come to right place regarding my complain and hope for the best solution from you.

Thanking You,

Shradha Gadge,
[protected],Goa

Airtel — Without intimation hello tune activation and money deduction

I have buy Airtel sim last month for my mom. From last week i am facing the prob of auto activate hello tune and money deducted by airtel without any intimation. On 8 Aug 2010 i had talk with the airtel customer care representative and deactivated the Hello tune service and giving him instruction that we never want hello tune service automatically activate on this SIM. Airtel Complaint No is [protected]. But yesterday morning same thing happen again. Without any request airtel started hello tune again and money deducted from the balance.

I think airtel doing this because they are started to charge when we speak with the customer care representative. They want to earn money this way. I know to call customer care and deactivate the service and ask for refund amount. But what about those people who dont know about this....? Airtel cheating with their customer.

Todays Airtel Complaint No is [protected]

Airtel Service — Unilateral disconnection of prepaid service

My prepaid Airtel service to my Sim relating to my Mobile no [protected] has been made one way by the Airtel authority unilaterally, though Iam still having substantial balancein my credit . Such whimsical & autocratic action has put a Sr citizen like me not only lot of inconveniences, but also humilitaion.
I want immediate restoration of Service & categorical apology from Airtel.
Subal Chandra Bhowmik

Airtel Service — worst service

Hi, I am shankar and i am really upset with your service. Because i was lookin for network change as the call rates are high in airtel and i got a call from airtel customer service saying that there is an offer i.e 1 paisa per 6 sec and this will be activated in 48 hours and i was ok with that and this was on 3rd of march today its 9th of march and its still not activated. I have called customer service more than 4 times and whenever i called they are informed me that within 24 hours the offer will get activated but its still not activated. Is there any service which need 6 days to activate. I am really disappointed by your service. mobile number is [protected]Your disappointed customer, Shankar

Airtel Service — Unsubscribe tadkalive service

Sir,
Airtel service provider has subscribed me to Tadkalive service without my consent. Please help me in unsubscribing that from my mobile number [protected].

i am not using the service and yet being charged so please unsubscribe tadka live from my number [protected] please make it as fast as possible

Airtel Service — BAD SIGNAL since 2 years

i have an airtel postpaid connection. New Gajuwaka area signaling is Very Bad Service and not work signal and ur company tower is not working properly since last 8 months. If you change the tower as soon as possible or loose the number of customers.

airtel network — airtel services

airtel prepaid no. [protected]

it seems as the problems on airtel is never ending
now whenever i unlock the screen of my mobile there is a message that 0.30p is cut from your account this is going on from about 10 days but i payed no attention to it but now i cannot understand the cause of this as when i messaged 121 they said that there is no service active on your no. but still money is being cut !!

this is very disturbing therefore i request the concerned to do the needful

thanks

but still money is being cut from my account on a random basis ..!!

Airtel Service — 55381 message

I am receiving sms form 55381 number and getting charged for it. I have not even subscribed to any of the services.
The charge is about Re.1 /sms. Kindly look in to that & unsubscribe the same immediately.

My Mobile Number:+91-[protected].

Airtel Service — Need a call or message history

Dear sir
i need a call and message history from 2008 to 2011 from [protected] to [protected] and [protected] to [protected], [protected] please or atleast give me one months back call or message history of [protected] number please call me or mail me @ [protected]@gmail sir this is my life matter please do needfull




Regards
Ranjith

Hi Rakesh,

I am still getting the daily SMS from the 55381 number. Could you please stop/unsubscribe from the service. Tried to reach 121 but after 13 min got disconnected from long waiting.

Thanks in advance...

SrinivasaRao.N
Mobile:+91-[protected].

Why this pathetic advertising sms received on my mobile... even i am register for DND. I hope you understand what is the DND...

Also without any confirmation you are started some horoscope service on my SIM. Every day its charges Rs2. And now balance is -9 RS. Why you people cheat with the customers. I think you dont have any value of them.

I Mr Sadaiah favourite customer of AirTel. I used to say with my friends about the good service.

But recently AirTel increased the call rates and providing badsignal.
In Metrocity Hyderabad You are providing badsignal, means we can understand that your commitment towards the customer.

So I request you that pls try to reduce call rate.

In Hyderabad, NewBowenpally, Chinna Thokatta near 7 temples place from more than one week signal is very bad.we are unable to here voice of other person, who will talk in mobile.

so pls treat it as serious and try to solve as early as possible.

Airtel Connection — Service

Hello Airtel,

I am really very upset from u guys as this was my last call to u people. what do u thing o[censored]r self i called u guys so many time to disconnect one of my Airtel no [protected] which is under Sheetal Srivatvava i don't know what is happening if this think will not short it out i have to take u to consumer court for misbehaving i need information on this thing ASAP and please hire educated employee in Ur customer service they don't talk propyl with customer today i called ur customer service person from another no which is [protected] she discounted the call after few second when she was not able to understand what i want that's so bad sorry u guys disappointed me again....

Hello Airtel,

I am really very upset from u guys as this was my last call to u people. what do u thing o[censored]r self i called u guys so many time to disconnect one of my Airtel no [protected] which is under Sheetal Srivatvava i don't know what is happening if this think will not short it out i have to take u to consumer court for misbehaving i need information on this thing ASAP and please hire educated employee in Ur customer service they don't talk propyl with customer today i called ur customer service person from another no which is [protected] she discounted the call after few second when she was not able to understand what i want that's so bad sorry u guys disappointed me again..

Airtel Service — De register DND

Dear sir,

I register this complain again again but i did not get any response from the company,,,,,,,,, please Deactivate my DND from AIRTEL. my mobile number is [protected]............ earlier same i was given to you. please take some action......

please deactivate my DND from my no.my no is [protected]

Namaste (rocksolid007),

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Dear consumer court,
My airtel connection problem is not resolved yet.Kindly look into the matter
My contact number [protected]

Namaste (rocksolid007),

This is to inform you that your concern listed 17 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (rocksolid007),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Mobile Services — Deposit & activation charge problems

what is the deposittaken on the mobileno[protected]

Dear all,

I am using airtel services for the two years before four months i had changed prepaid connection to postpaid connection, and for four months the billed amount is about 400 to 500, but the bill dated 03/01/08 the amount to paid is about 1900.13, suddenly i checked the summary of the usage in that i came to know that the GPRS usage is billed for 1310 . i dont know wat to do i had sent mail to the airtel customer care office. but till now i had not received any reply mails.

Airtel — bill after stop service

HI

I have raised the request for stoping the service of my old no [protected] & paid full payment at 2nd nov to airtel repersentative & he has recived this request & provided me the phoyo copy . but still I am getting the bill for the same .
I have called to airtel customer services but they are saying the service of this no is still runing . i have send the scan copy of the stop service request application but there is no action .

please help me in this regards.

Thanks & regards
Mahesh

Airtel — wrong charges from last 2 months

Dear concern,
three month ago I received a call from airtel and an executive convinced me to take a one month plan in which i had to pay rs299 and i will get 999 min of calling to any local GSM mobile, I agreed because they said its just for a month. one month passed i paid that money. then again next month i received a bill which include rs299 extra, i called 121 and said them to deactivate this service, they said it will be deactivate. but again this month i have received the bill with rs299 added. I called them again and said that i will not pay this money but their executive PUSHPINDER (FEMALE) said "nothing can be done now", when I asked to talk to the senior, she said she is the senior most and nothing can be done.
i am using airtel number i;e ([protected]) from three years and this is a total harrasment for an old customer and i want that something can be done for it.

thanking you

jacob gill
[protected].

Airtel Mobile — Charges even when the call do not go through

I am a subscriber of Airtel mobile. I noticed that there are lot of charges for calls for short duration (3-15 sec/pulses).
On close scrutiny of many of my old bills, I found out that these charges are for calls that never went through or got connected.

I would imagine that this is a big racket by the telephone company as most people do not recall which calls actually goes through.
I wonder if there is any independent authority to Audit these "Short duration " calls.
Regards,
M Khera

Airtel Mobile — Incorrect Charges Applied.

I have received a bill for with the incorrect charges. I asked to change my tariff plan after which i have been charged for both the rentals & when i asked to rectify it, they didnt do that & now for the last 1 week, my calls are also barred even after raising complaint for incorrect bill so many times. This is happening for the third time during the 2-3 years of services i am taking from airtel. Now i just do not want to continue with thier services. I have 2 number, one is +91-[protected] & other one is +91-[protected]. Bith the numbers have the same problem. Its rediculous that the fault is from thier end and they have barred my calls(outgoing) & when they unbarred it, they'll charge the rent for that period as well. So i dont want to carryon with airtel anymore.

AirTel — Payment charges

I have made my payment of Rs. 1183 against my outstanding amount of Rs.1333 in the Airtel Gallery on Malad. I was given a waiver of Rs.150 by an Airtel exceutive in the hotline.

However I have now received a bill for the same with late payment charges. My Churn Request number is 30559054.

I have send an email to nodalofficer.[protected]@airtel.in on 15/02/2010 but have not received any email from them.

Regards

Arthur Thomas

I need bill for the month of January& February

BHARTI AIRTEL MOBILE SERVICE — Charge for Talking to Customer Care

I have a Airtel Mobile Connection and the No is [protected], Recently i called to Customer Care of Airtel for inquiring about DND, that was registered on 10th June 2010, I got shocked by listening to that i will be charged 50PS for 3 minutes for talking to Customer Care Service, I wanted to Know from the Airtel that for what purpose we will call to your Customer Care Center- i think if we have any problem with your Service only we will call, if you give Good service why we call, i think this is the Only company which charges for Talking to Customer Care Service, No body will call your Customer Care Centre to Pass their TIME, Please Take Proper Action against to this, and let me know.

With Regards,
Venkatesh, Bellary

AirTel — service stopped

We are using Airtel landline phone in our office as corporate connection as Swastick tubes Pvt ltd, a/c no.14882721. We have received excess billing from 24.4.11. We have paid the bill on 10.5.11 (before due date) and complained to Airtel for excess billing. Which’s complaining no. is 47612594. Our complain has not been resolved after regular follow-ups. We have received again excess bill next time. Now we have not paid the bill and our services have been stopped.

We want to resume our services & solve our complain. This is our corporate connection direct & indirect loses.

Thanking you,
For Swastick tubes Pvt ltd.
Atul

airtel should compensate the lose of the user.

AirTel — incorrect charge

Sir my mobile number is [protected] and my name is Randhir mishra...on the date[protected],airtel company diduct 52 rs(apprx.) from my balance...when i asked them about the reason..they were unable to give me proper reason...they were only pretending and extend the complaint resolution date....i have faced same problem lot's of time...they also stop my customer calling service...please help me to return my balance money..thanking you..

I am with airtel more than 6 month with same address same person ([protected]) But unfortunately my servicee will be disconnected without any information.Aft.that i have samitted my id & add. proof but till date my serv.will not active.My service had stoped from 30/07/2012.I suffer a lot in my business.
I request u to take an action that no one can suffer like me.

Namaste Mr. Arora,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Arora,

Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Arora,

We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel — unexpected charge cutting

i am using power Rs 156, which will expire on 14th June, for that i receive local AtoA free Rs 1500. But 6th June i made a call to local Airtel no, it reduces my money from the original balance.
i called to the customer care immediately, where i got an answer that it will be repaid within 24 hours, but nothing has done yet. previously i face a similar problem but i dont get any help from your end. pl take care of this. thanking you in anticipations.

AirTel — False commitment for money

On 30.06.08 I paid Rs1200/-for [protected] postpaid number inthe morning around10.30a.m.At thetime of paying cash I asked the dealer dteff of Annapurna Enter prises, (Nr S.K.B.R college, Amalapuram-533201 Andhra pradesh)person said that within two hours amount will be uploaded in respectinve a/c.still evening 5.30p.m also they did not upload bill amount, after that I visited dealer hegiving answer very rash & stating that it may take 9 to 12 hours time.Which is a false statement given by them.

Here my intention is they are not responding properly & not giving exact information to the customer eventhough they were misleading by giving false commitments.they are not service motivated only money motivated

Kindly do the needfull.

Regards & Thanks,

Prasad.M
Amalapuram

AIRTEL (PREPAID) — Hello tune issue - Bad response from Airtel

Hi this is Srinivas My Airtel Cell no is [protected]
i am operating this from past two and a half years, i am deeply unhappy
with airtel service, because now a days their network is very bad,

As i was calling to airtel customer care these people is not responce properly, & they are telling the stories that our network is under?upgration, I don't think for upgrating the network they don't need months together, as I am working in Bangalore International Airport the network is very bad?here so that i am loosing lots of my currency.

as Airtel have introduce Song Catcher, I tried to use that facility it was successful, my currency balance also debited, but after just three hours later my hello tune was changed to the tune of airtel, so I called airtel customer care around fifteen times Mr. Mani kanta is not responded properly he just disconnected the line it was happened several times with airtel customer care executive, one of airtel Executive told that my correct hello tune Will be reactivate within 24 HRS but it was not happened so this is too ridiculous from Airtel that we have not getting proper service from airtel end.


I think even & then we pay the amount to all these services, airtel is not reaching to our service

Yesterday onwards i am not able to talk with airtel customer care also because of they blocked it.


I hope you will work it out on all of your services to the best.


Regards

Srinivas
Mobile : [protected]

Airtel Service — bad response , Worst commitment

I had made a request for deactivation of my Airtel to Airtel all over India re 1/ Plan on 2 Oct and since then i have called your customer service as well as your complain sevice atleat 10 times, every time i am promised that it will be done within 24 hrs but still it has not been deactivated till today . It is really bad on your part that i am beening troubled for so many days for such a small thing . I must say it has been as really bad experince with you people and i have totally lost trust on airtel as you people have not been able to keep up to commitment .

Airtel — irrational deduction of prepaid balance

unaccountable, irrational&unfair management by air tel authorities.
hai iam an airtel customer and due to my optimum usage i have been able to gather aprepaid balance of about 770rupees.last month imissed my deadline of recharge by 15 days. for which my balance was completely brought down to zero.it is totally unfair for a new sim connection
would cost around 100rupees. for my repeated queries i was given awierd answer that any customer who misses his deadline even if has lakhs
of balance would be brought to zero. as consumer do i have any right to fight against this irrational penality i had to pay for air tel,

Airtel / Mobile — deducting money unnecessarily

i am always recharge my mobile with Rs.20 each month. since last three months they are deducting Rs.10 from me without any notice. i contacted their helpline but stii nothing is done. pl do something.

yours,
ranjan chaudhuri
mobile no.[protected]

Airtel Prepaid — money deduction

I am an airtel customer. They have made an offer that '250 SMS can be sent if you recharge for Rs94'. Jan 1 is listed in the black out days. But Jan 2 is the day this offer is valid and it worked also for sometime, that is Rs130/- was deducted from my 250 SMS account but in the evening while I checked my balance RS 100 is deducted from my ordinary balance and 100 is increased in the 250 SMS balance. Why this sudden change of deduction without any reason. This is equivalent to cheating the customer for no cause. Then why this 250 SMS offer in recharge of Rs94/- is made if not to be followed. I have an unnecessary loss of 100/- for which company and their nonsense scheme is responsible. Why charging additionally from customer?. Has airtel become so poor and irrational? Then go and beg from the streets you will get money. This is ridiculous

Angry Customer

Airtel-Prepaid — uncessary dedction

dear sir,

from last 6 months i am suffering uncessary dedction of my balance .when i had miss call or 1 or 2 mintus call they deducted my balance .when i had compalint they didnt give me proper response.31 st december 2008 they dedcted my airtel to airtel balance when i complainted they explain about u had make a call 19th december .many times i had faced this problem. but they never except their mistake and give me explaination about call of another day.when i said [protected] is my husbandnumber and he didnt received any call from my side i give u proof they told me no one can give incomeing call detail then what can i do. i really fed up, and finaaly i want to disconnected my connection.but before do any further step i want to complaint airtel prepaid services.

shubhda singh
p-36
b-3
dilshad garden delhi-95
[protected]

give me Mobile coll list one month my
no [protected]

Airtel Postpaid — POOR COMMITMENTS!

THIS IS REGARDING MY AIRTEL MOBILE CONNECTION [protected]. I HAVE REPEATEDLY INFORMED AIRTEL REGARDING OVERBILLING AND ABOUT MY DISCOUNTS WHICH IS NOT ACCORDING TO THE PLAN. I AM NOT GETTING ANY DISCOUNTS MENTIONED IN THE PLAN. THIS IS THE FIRST TIME I AM FACING PROBLEM WITH ANY POSTPAID CONNECTION WHERE THEY HAVE WRITTEN ALOT ABOUT THE PRODUCT BUT NOT GIVING A SINGLE PERCENT OF IT.

FIRST OF ALL LEMME TELL YOU MY PLAN: I AM HOLDING "Airtel National Calling Plan" WITH Rs.2499 IS A MONTHLY RENTAL, IN WHICH I SUPPOSED TO GET "Free minutes of(4000 Local + 2000 STD + 500 roaming (IC/OG)) and Free 5000 SMS(Local & National)." I HAVE COPIED THE EXACT CONTENT FROM THEIR OWN WEBSITE.

NOW SEE WHAT I PAID:,

ON 04-April 2009, I PAID Rs. 1305,
ON 15 April 2009, I PAID 500.
AGAIN ON THE SAME DAY, 15 April 2009, I PAID MORE i.e. Rs. 400. BECAUSE THEY KEPT MY NUMBER'S SERVICE BARRED AND WHEN I TALKED TO THEIR CUSTOMER CARE UNIT, THEY STARTED

COUNTING BUSINESS ETHICS, LIKE THEY THINK I AM A NEWBIE, AND WHEN I ASKED THEM FOR THE RESON, THEY SAID AS THEY DON'T KNOW ME, THEY CAN'T EXCEED MY CREDIT LIMITS. IF THEY DON'T KNOW ME THEN WHY HAVE THEY ISSUED ME THE NUMBER? WHERE ALL THOSE ENQUIRY WENT, WHICH THEY MADE BEFORE ISSUING NEW NUMBER TO ME?

ANYWAYS NOW, IN 11 DAYS I HAVE ALREADY PAID Rs:2100 still I am excluding the ACTIVATION FEE of Rs.500. Again today I got a SMS from Airtel Customer Care that "Your Total usage exceeds of Rs 1243 which exceeds you CREDIT LIMIT of Rs. 1200." and now again to Activate my services I need to PAY Rs 900 which means if I pay this amount then my Bill will reach to Rs.3000 in 20 Days. STILL 10 DAYS ARE

LEFT FOR A MONTH TO BE OVER AND I AM SURE MORE WILL COME.IS IT MY PLAN? OR IT WAS MY MISTAKE TO CHOOSE YOU AS A SERVICE PROVIDER? I WANT AN ANSWER FROM AIRTEL AM I ASKING FOR ANYTHING MORE? I AM ONLY ASKING WHY I AM NOT GETING DISCOUNTS? WHY SHOULD I PAY MORE THAN THE AMOUNT I HAVE BEEN ASIGNED. DON'T YOU THINK WHATEVER HAVE WRITTEN IS NOT TRUE FOR CUSTOMERS? AS PER MY VIEW THEY ARE MAKING FOOL WITH THIS. I AM VERY MUCH DISTURBED BY THIS.

I KNOW ONE THING, ALL BUSINESS INVOLVES RISK, BUT IF YOU ARE NOT BRAVE ENOUGH, YOU MIGHT LOOSE CLIENTS LIKE ME.

LASTLY AGAIN, PLEASE HELP ME, I WANT EITHER MAKE MY PLAN MORE AS PER WORDS OR TERMINATE MY NUMBER AND RETURN ALL MY MONEY BACK.

AIRTEL PRE[PAID — MONEY DEDUCTIONS

AIRTEL PREPAID IS THE WORST SERVICE HAVE SEEN SO FAR, YOU CANNOT SPEAK TO YOUR EXECUTIVE, NOBODY LISTENS TO YOUR COMPLAINTS ALL THEY DO IS KEEP ON DEDUCTING THE MONEY WITHOUT INFORMATION BAD SERVICE, DESPITE BEING CUSTOMER FOR 6 YEARS STILL NO CONSIDERATION ON ANYTHING.
PLEASE DO SOMETHING ABOUT YOUR SERVICES OFFERED.
SOME SENIOR MANAGEMENT PERSONNEL HAS TO LOOK RATHER KEEP ILLITERATE PERSONS HANDLING ACCOUNTS

Dear sir made;
1) 45 rs from my account had been deducted for downloading from airtel live (gclub.in ...15 rs x 3times) on 29 8 09..but I had already deactivated this service on 27 08 08 for which i had recieved acknowledgement sms on the same day at at 20:29.so please refund it

2)moeny is deducted form my account for both Airtel live and GPRS simultanously..this is not fair ...

3) i want my to know where my money is deducted form 21 8 09 to 28 8 09 and also the total amount i had recharged on my sim.

my balance is deducted by Rs.10 each month and i dont know the reason for this because i didn't active any services plz sir inform me for this to my number and deactivate those services

Airtel Mobile — Money deducted unnecessarily

my mobile number is [protected] on last tuesday (05.01.10) they debit rs 20 from my account mentioning i had download some movies from mobile . But i din't download any thing from mobile. I call'd the customer care on that time and i inform them but told me it's taken as a complaint and it will rectified in two day they give me an complaint number also. But still i din't get any solution from them till now . Today i'm not able to connect the customer care executive also. It's not a bigger amount for me. But they are not responded.

Airtel Mobile — deducting cash unnecessarily

airtel has been deducting rs.99 from my mobile no. [protected] as subscription towards gamesclub. the message gave a link to contact in case i want to unscribe. i did this plus,emailed the same request. i recd a reply that said-no results. and Rs 99 has been deducted from my prepaid account. i want OUT from this gamesclub and a refund too promptly.

my currency(20 rs) has been deducted unnecessarily on 14/7/10. plz refund it..

Airtel Prepaid — need money back

Dear Sir,
I am having a prepaid connection no-[protected],using my blackberry. I was trying to enable my gprs in my blackberry. so i followed the procedure by sending sms and i got deduct 98 rupees before i got the setting to activate gprs. when i asked the customer care, they say the gprs cant be enable in a blackberry. so now i want my 98 rupees back in my balance.I called upto 198 their complaint number and they say its not possible now and afterward they dont even pickup my call. Need a strong action against this. Its not about 98 rupees its about service to customer.

Thanks
Amit

Airtel — Prepaid Mobile erroneous deduction

I have been using Airtel Prepaid mobile phone[protected] for over 5 years. On 7.1.11 when I was using my mobile phone the line got disconnected with a message "your balance is too low to make a call". When I checked the balance it was Rs.2.32.

On 8.1.11, I went to a recharge shop and recharged my mobile with full talk time of Rs.345/- and I received a confirmation from Airtel for the recharge with Transaction ID No.[protected]. Time of recharge 8.17 pm

As I used to make calls to my daughter in US, I have also put a US booster for Rs.44/- with a validity of 30 days. This will give me the benefit of talking to US @ Re.1/- per minute. I have received confirmation from Airtel for this transaction under Trans. ID No. [protected]. Time of recharge 8.18 pm

I made a call to US around 9.15 pm on 8.1.11 and spoke to my daughter for 20 minutes. When the call was over, I was surprised to see that the call charges was Rs.89.60 whereas it should have been Rs.20 only.

I immediately contacted the shop where I recharged my mobile who in turn asked me to contact Airtel Customer Care on 198. From 9.30 pm onwards I tried, tried, tried and finally I got the Customer Care executive on line and explained that I have been deducted Rs.69.60 in excess. The executive kept me on hold and came back after some time and told me that their record does not show any recharge made on my mobile on 08.01.11 i.e. both Rs.345 as well as Rs.44 booster. I asked the CC executive if my mobile was not recharged then how could my balance got increased from Rs.2.32 to Rs.347.32. The CC executive was repeatedly telling that his data is not updated for the recharge I made on 08.01.11 and the balance is not from the recharge I made. He suggested me to tell the shop where I recharged to contact Airtel on 12144. I retired for bed at around 11.30 pm.

On 09.01.11, I went to the shop and told them what the Airtel Customer Care executive told. The shopkeeper contacted Airtel on 12144 and gave all the details about recharge. The Airtel CC executive took my alternate mobile number and informed me that Rs.69.60 will be added to my balance within 48 hours and also US booster Rs.44 will be activated. Time I spoke to Airtel CC executive was around 4 PM on 09.01.11.

As they gave me 48 hours time, I waited until 8 pm on 11.01.11 and checked my balance in the mobile, which remained Rs.257.72. I called Airtel CC on 198 again and asked them the status. They repeated the same version. I asked them one simple question - if I have not recharged my mobile phone, then how I got the Transaction IDs from Airtel for successful recharge. I also told them that as a customer I need not worry about their internal problem as to whether their data got updated or not. As I got confirmation from Airtel and the Transaction IDs given by Airtel itself is the proof of having recharged my mobile, then why this mistake happened. They have no answer for my question.

In the meantime, I received a call from Airtel Customer Care Mr. Manoj from Mobile No.[protected] on 12.01.11 which I could not attend. I made a call back on 13.01.11 and he informed me that since their records did not get updated for the recharge, he could not do anything. I requested him to put me through to his boss, but he said he will call me back after talking to his boss. So far (11.45 am 14.01.11) he did not call. While speak to him I asked him if I do not get proper justice I will be pushed to go to proper forum to raise the issue.

This episode has put me in great stress and health problem as I am 60 years old. I need justice. If Airtel is not benefitted from my recharge, then who is the beneficiary. I am in dark as to how to proceed further in this matter. Please help.

My details:

K. Ganesan
8/7, Postal Colony III Street
West Mambalam, Chennai 600 033

Mobile No.[protected]
Alternate Mobile No. [protected]

Regards,