Airtel Complaints & Reviews

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Please sir its very urgent I need balance.

Serial No:[protected]

Secret Pin:****[protected]

My Mobile No:+91 [protected]

I have over sacrtched airtel recharge voucher of rupees. 30, I cant see the pin digits becoz of over scratches and also my account has been blocked, I m not geeting what is that pin number which I have over scratched and also I cant recharge from other voucher, need a balance in my account its very urgent...pls help

Consumer Name : Sunitha K

I work for HP Global Soft chennai and I had taken HP Corporate Plan - Post Paid connection from Airtel almost 6 years back. Mobile number from Airtel is +91 [protected].

Since April 2013, Airtel Customer Service person started calling me and telling that I have not paid the bill since February 2013. I replied saying that I have made the payment through Citibank Co. Ltd Online payment till April 2013. To one customer service representative I gave the online transaction details completely on the call.

Still, they continued calling me for non-payment inspite of I repeatedly telling them about my payment details since February 2013. As requested by them, I had sent them the bank statement and online transaction details highlighting the transactions details to Airtel through email addressed to Airtel billing section ([protected]@in.airtel.com) dated May 28, 2013. For this, I got an other reply asking for payment details again... I got irritated and sent them an email asking them to verify my bank statements and online transaction details in which i have highlighted the airtel payment transaction details for their convenience and again attached the details in the same email. For this I never got a reply. Instead they kept calling me for non-payment as usual.

Next time when they called, they asked me for a Bank Debit certificate. Again I called up citibank and validated that the transactions have indeed gone to the Airtel merchant and the citibank representative told me that its now on the Airtel company to verify the transaction with their bank.
Citibank said they are not in a position to give something called Bank Debit certificate.

With that, they stopped my outgoing calls and handed over the payment details to their Collection agent. The collection agent kept calling me for 2-3 times and finally they deactivated my SIM from June 10, 2013.

All this has happened inspite of the fact that I am a customer with Airtel for 6 years and have been paying regularly through Citibank online payment. I have to tell you that their customer service is so poor and never mind to take the concerns of the customer and never do a proper validation from their end.

I request you to kindly take appropriate action against this Airtel Company.


P.S. Attached my citibank online transaction details to Airtel for your reference.

Sir,
I m Ramavtar yadav your regular customer from 4-5 months this complaint is regarding to my postpaid airtel plan. sir i have been regularly paying all the bills and i also has the receipts of all the bills. i have been paying all the bills on time, but in January when i had gone to the sanjay place airtel postpaid office for disconnecting my connection when i asked to them they handed me a bill of rs 18000 which was in pending. this problem continued till may. i selected the plan of rs 950 in which i was said that i will get 6 GB 3g data and rest of 2g unlimited.l sir i am a student i have suffered a lot both mentally and financially i m just a student nd these people are troubling me a lot. last month my bill was steeled in 2100 full and finally and i was told that i will recessive the NOC regarding my bill with in a week but when i went there i found out that my bill still costs 3500. i am fed up of all this running after to the airtel offices. i have all the proofs against them. i hope u'll look in to this matter and response to it as soon as possible.

Hi,

I was using Air Tel Postpaid connection no : [protected] .
I requested several times to close this sim since December 2011 because I shifted to another place .
But,no one is hearing to me.
I have called to customer care at least 20 to 30 times, but no authentic answer is given to me .
Since, Last 3 months whenever I call to customer care and talk to supervisor they tell that
It is our fault and we will clear it within 24 hours and you dont need to pay anything.
But nothing is done .

I am mentally harassed.Every month they send me the new bill including Late fine and GPRS charge which
I am not using .

Please help me .

Rajeev Ranjan
[protected]@gmail.com
[protected]

Hi,

I am Rajesh user of Airtel Digital TV and my customer id is [protected].
From past 5 days(from 15.06.2013) i am not able to view channels, it is displaying "No signal : B001".
From last 4 days i am calling customer care number [protected] and they keep on generating new request id each time, instead of resolving the previous request id's.
Each time they say that the problem will resolved within 24 hrs and without fixing the problem they close the request id.
If the problem is not resolved then on what basis are the request id being closed?
No technician has called to my mobile number till date.
Even had mailed the problem to [protected]@in.airtel.com but no response yet.
When will be the probelm resolved?
Fedup with Airtel Digital TV customer service.

Rajesh

I have not been able to access my broadband for more than 7 days on a trot. My fixed line number is[protected].

I have taken a plan of 8 Mbps for which I need to pay around 1700 Rs. per month. I am continuously calling Airtel customer care to report complaints an d problem. But yet there is no resolution to it.

This is not the first time this has happened. Last month as well I was unable to access internet for 10 continuous days.

I have explained thousand times to airtel members that I need continuous Internet access as I operate my office work from home. Not only that I have escalated this matter to Appellate team too but only to receive false assurance.

Please help!!

I had submitted a request to relocate the DTH connection 27th May 2013. Since then I am following up but to no use. after initial follow up a gentleman came from AIRTEL DTH & looked like he was not keen to work, but was forced to do the job! On saying we want the installation on the balcony railing, he said I want Rs 800 + wire charges(the actual charge is 250 + rs 12 for extra meter.) We said no need & asked him to connect to his manager, he refused & left. few days of follow up later another gentleman came & said i don't have the special clamp & will come next day. next day his manager( a lady )called & made many excuses saying that clamp is difficult etc. some more days passed by & on escalation to the nodal officer a gentleman( sales manager?) called & said will close the issue next day, but its still 5 days of followup & no resolution.
All this while i keep getting calls daily form AIRTEL Delhi asking if the issue is resolved!! cant they see in the system? on more followups i get to know that the local technician has closed all the request saying customer is not contactable?

am really sorry to have picked AIRTEL DTH, they are a bunch of cheats & liars

I am writing this to complain on the airtel services and the irresponsible behaviour of the airtel staffs.

I applied for an airtel broadband connection about three months ago. I called up this number [protected] and a person explained about the tariff plans.

I chose the plan where I have to pay Rs.5000 for 5 months which gives a free usage for the sixth month inclusive of a wifi modem.

The very next moment a person came and asked to fill in the form and collected the money. His number is [protected].

After that they never responded for a long time and I was not able to reach them either. Then one day when I was able to get them over the phone they said it is not possible to give a broadband connection in my area as the allocated bandwidth for my area is already filled.

So I asked them to cancel my application and refund the money.

As per my request the application was cancelled on March 23rd - 2013.

They said the money will be refunded through check to my address within 2 weeks time.

The two weeks is long gone and still I dint get my money back.

If I call those two numbers about it they say it will be refunded within two or three days everytime but I really lost hope in them and decided to complain about it.

The manager who spoke to me claims to be Prakash from the Kodambakkam branch. I don't know how far it is true.

He is too lethargic in his reply and he doesnt seem to care about anything I tell him.

I am very very unhappy about this whole incedent and regret calling airtel for a broadband connection.

I would like you to take this complaint very seriously and get my money back as soon as possible.

Application form (Serial NO: TNPA444213)

Hi,

Airtel activated some stupid friends pack for free on my mobile. Then I got a call from some number starting with "5" after which i was being charged Rs1. For every 15 mins. By the time I looked into my mobile I had got a number 10 - 15 messages saying i have charged Rs1. I called up to 121 and raised a complaint the guy refunded me 2 Rs. and stoped it.

I would like to know the reason for such acts from Airtel. And also refund me the amount ASAP. My airtel number is +91 [protected]

With Regards
Narendran Kishore

Hi,

My Airtel Number is +91 [protected]. Yesterday night at around 12. I got a message saying "Thanks for downloading Airtel Video Value Pack_Rs99 from Airtel. You have been charged Rs70." I have not downloaded any such pack. And I want to get the refund of the charged amount ASAP.

I have also lauched a complaint in airtel presence with reference number PR[protected]. And there has been no response to it so far.

With Regards
Narendran Kishore

(Thanks for downloading Airtel Animation Value Pack_Rs from Airtel. You have been charged Rs 99.0.) NICE SERVICE. Nw cn airtel deactivate this service from y mobile n return back the amount whch hv been chrgd and activated the service unnecessarily. Mobile no. [protected]. Thnx n hope u people wil react n solve ths problem soon. Activation n amount deduction date 17th june n time 11.30pm

Hello Mr.Rakesh

Related to my previous mail,I sincerely thank you for taking pain and replying for my post. I myself a resident of vasanthapuri colony and i have faced the problem o[censored]navailability of network providers and at last have taken Beam broadband services. I don't have any problem in providing my details but it wont rectify the problem, I may not be a person to give you a suggestion but you can setup a survey team in vasanthapuri colony, Malkajgiri areas and gather information from people. Am sure that many people will positively respond to your team.So pls take this aspect personally and look after it and kindly extend the coverage area of vasanthapuri colony with your broadband services.

Hoping for a positive response from you,

Yours sincerely,
Ravi Shankar Upadhyayula,
B.Tech (Civil), NIT Durgapur.

Dear Sir,
This complain is regarding my new number"[protected]" which was bought five days ago.
which has not yet been activated by the service deparment of your company.
Dispiteof submitting all the valid documents for verification.
I would request you to kindly see to it and get my number activated asap
or else cancel it and lose your subscriber breaking the good will of the company
in their eyes.
Thanx
aastha pahwa

Hi,
I have applied for prepaid to post paid migration for my airtel mobile connection. I have paid Rs.300 by May 15th 2013, and requested to migrate prepaid to postpaid effective form June, 1st 2013. But the airtel executive failed to deliver the new sim. Since then every time I called, he said the sim will be delivered the next day, but they failed to deliver the sim untill june 15th 2013. I have registered a complaint to airtel customer care, but they said we have to contact the executive, as there is no prepaid to post paid migration found in their system for my number. My prepaid mobile got deactivated since June 5th 2013. The airtel executives are so irresponsible in activating my post paid service. I need this forum's help in taking action against the particular branch people or compensation for the delay they caused.

regards
kumaran

Airtel 3G connection.

I had taken an airtel 3G connection but had to close it down since my office site was not opening up with airtel network. So I had asked for a closure of the account. During the closure I was told i will be getting a bill for that month which I will have to clear up. I was fine with it. But knowing the kind of service provided by Airtel I wanted a representative to come and collect the money and give me an acknowledgment that this would be the final bill. I had a collections team member from Airtel call me up for the final amount. Going by airtel's reputation i asked that female to confirm is this is going to be the final bill. To which that female replied yes and asked me to pay the money. I still asked her for a rep to come and collect the money and hand me receipt saying this would be the closure amount. To which she refused saying its not possible. In the end i had to give and pay the money online. But now again Airtel has come up with another bill and asking me to cough up Rs 688. 688 might not be a huge amount to give but the thing here is staying silent when someone is looting the society little by little.

And i dont know what kind of professionals (unprofessionals i would say) airtel is hiring. Their tone of speaking and their utter stupidity gets on my nerves. Never never never ever go for postpaid connections with Airtel.

i am indu bhushan pathak i have lost two sim card 1.airtel no [protected] this sim card was at home using
my sim card has lost i have given email to company on 26/04/2013 for closing of sim card but he did not close
the sim card till now he always give the message that collect the duplicate sim card i live at hyderabad
and mobile phone was at home how can i purchase the sim card without my signature,id proof and photograph
please close the sim card urgently for unauthorised using


THANKS

Team,

I would like to raise a concern regarding my account([protected]). Just recently I noticed that extra charges for movies and topups have been charged which was never ordered by me.

Below are the movies which has been charged on my account-
02/03/2013 Bisaat Rishton Ki Hindi Rs20 NORMAL NRC OPEN TAXABLE PPV 20
01/03/2013 Dabangg 2 Hindi Rs50 NORMAL NRC OPEN TAXABLE PPV 50

I never ordered these movies. Please provide relevant evidence to prove that I ordered these movies and the same were delivered to my account.

Also below topups were not ordered by me and have been charged on my account-

Cine Lite Topup July-12 Channel List
Super Kids Topup July-12 Channel List
Explore world Topup July-12 Channel List


Please advise why these have been charged on my account without my consent?

I am highly unsatisfied with the service provided by your team. And this is one among the many bad experiences with your AIRTEL service. I have in the past contacted your team for many other issues and from experience I have little confidence that my concerns will be addressed properly.

Please provide a COMPLETE list of transactions with all details in a reply to this mail. I need to check every transaction as I have very little confidence in your service now.
Hope I receive a satisfying response for my concerns.

Thanks,
Vibins,
Phone : +[protected] (Australia)

Dear Sir,

Air Tel Consumer No - [protected]

This is to inform you, I am facing "NO SIGNAL" problem from 10/06/2013 and logged complaint to AIRTEL customer care on 11/06/2013. Since than I got call from AIRTEL once and committed to resolve the same in 24 hrs.
As expected Since then NO/POOR response to resolve complaints-
Yesterday I received SMS from AIRTEL as follows- I replyed with UNSAT

AD-ARWTSV
Namaste! Your complaint regarding 31048646 for your airtel digital TV has been resolved. Text SAT if you are satisfied or UNSAT in case you are not satisfied to 54325.


Today also I got another SMS except complaint no was changed - I replyed with UNSAT
AD-ARWTSV
Namaste! Your complaint regarding 31163197 for your airtel digital TV has been resolved. Text SAT if you are satisfied or UNSAT in case you are not satisfied to 54325.

How can they closed my calls without getting confirmation.

Hope you can help out resolve my complaint.

Thanking you.

Jayendrak
Mbl - [protected]

When i Checked my Mobile bill for may 2013,i noticed that I have been charged 160 Rs . for 32 international SMSs from my number ([protected]) to "[protected]" on dated 03/05/2013 at around 11 AM. On the day.


It is very irritating that Airtel executives do not have any idea how these SMS's have been sent from my mobile and do not offer any help to track down the number ( Just in case if my SIM has been cloned ) and are insisting me that the call has been made by me and asking pay the bill.

Regards,

Nishith Bhatt