Airtel Complaints & Reviews

Airtel Postpaid Plan — Wrong Plan

Sir,

I, Sunil Kalamkar, was using Airtel prepaid service three months ago. A Airtel executive, Mr. Aniruddha Dahane came to me and asked to convert my prepaid to postpain in their "Padmashali" plan, which has 1500 min Airtel-to-Airtel free talktime, Rs. 150 rent, and Rs. 0.75 local outgoing. Because I have in my family large number of Airtel users, I agreed for this plan and with the fee of Rs.150, I changed it to postpai, but since then I have not got the above-mentioned plan as of yet.

When I called the executive, he replied me that after first bill, it would be changed to the plan, I waited for two months and paid two bills thereafter. I was repeatedly keep calling Mr. Dahane for the same, and a week ago, I got a call from Mr. Rakesh Gjimwar who I was told is the Manager of Mr. Dahane, that if I would pay the current month bill of Rs. 250, even if the month was not completed, my Retail Plan will change to "Padmashali." I paid the bill immediately on May 29, 2008, but my plan is yet not changed.

I want to file the complaint against Mr. Aniruddha Dahane and Mr. Rakesh Gajimwar.

Looking forward for your reply.

Thank you


Sunil Kalamkar
Ph. #: [protected]

postpaid mobile no. — for bill plan

Dear/sir

Due to request i am Ashutosh R/o A-19, bhikaji fire station new delhi-110066.I have a Air tel post no.(a/c no.[protected] and my bill plan is 297 pm in this plan you calling charge is 50 p. local call and STD is 1.50p. But my bill is garneted 1.00p local call and Std is 2.50p so i request to you please see my problem and urgently solved.

thanks & regards

ASHUTOSH

AirTel — no response in 121

service of 121 is very bad

Airtel Mobile — No response to queries

Mobile No [protected]

I had sent a query to them over email on 1st Oct 2008 at 12 noon. Immediately, got an auto reply stating they would get back within 24 hours.

Till date, even after 72 hours, no response from them.

Shivaram

Hi !! I had not subscribe / Activated any service like this :- SMS from[protected]Subscriptions, Text Based Services) subscription service on Airtel wap SMS came from 64611010 and 10 Rs. are successfully deducted from my a/c

So I kindly request to Airtel please Refund my Rs 10 and never do like this in future..

Airtel Mobile — Post paid

I had 02 prepaid life time sims the airtel guy visited my office & coxed me to convert it into post paid, he said that if the other no is also added i would be able to talk on other no @ 10p. Any ways i submitted the documents since i was in my office all i was carrying with me was my voter id, photo & pancard. So i paid the guy 400 rs & xerox of documents were given

Now i never saw that the address mentioned om the voter id is wrong (courtsey our election commission)

The guy came for verification & turned it negative. Thereafter the horrific tale started first of all after i recd the sms that the outgoing calls are stopped due to negative verification, i contacted the agent, he told me to submit some other documents & politly said "not 2 wrry i'll get it done" after making me run around from piller to post finally they said that it cannot be done, they will not refung my money.
On top of it if i want to retain my old no's as prepaid i have to shell out Rs.175 per connection. So i was left high & dry of Rs 800 appox and the airtel guys went all the way laughing to the bank.

Shailender Khanna

Hi, I am Lakshmana using airtel mobile number [protected] from past 2 years. I am in postpaid plan I want to change the plan, but Airtel is charging migration charge of Rs. 250 for migrating from post paid to prepaid, which is against the Telephone Regulatory Act of India. Some one please look into this issue.

Thanks,
Lakshmana
[protected]

Airtel Postpaid complaint — Billed for calls I never made

Dear Sir,



This is regarding the Airtel bill that I received for the month of October 09 for which I was billed for a 4 hour 20 minute long STD call, which I never made! I am sure that such a call was never made from my sim and can prove the same. Please read on.



I have been using an Airtel postpaid corporate connection with the no:[protected] for the past two years (before that I had been using a prepaid connection). Although I have always felt that the bills that I used to receive were outragious and far beyond my actual usage I did not get ample proof for this until now. Last month on the 11th of October I received an unbilled amount of 467.59 which was around 400 rupees more than that of the previous day. I was very sure that it was a mistake from Airtel's part and immediately called up the customer care to rectify the matter. They replied saying that they can resolve it only next month(november) as they dont have the details of call history availiable to them (what sort of customer service is this? There was no transparancy at all). I very well knew that if I dont keep tab of these complaints I made Airtel will easily throw my complaint out of the window. The two reference numbers that I received from Airtel Customer care for the complaints I made are as follows F56800695 and F[protected]. I believed that the customer care executive told me and temporarily rested my case.



On November 3rd I received the bill for the month and I checked for the detailed bill in the Airtel site and to my shock I saw that they have claimed that I made a 4 hour 20 minute call to an STD number that I knew and had billed me 390.00rupees for the same. I have never made such a lengthy call because I very well know that I never made a call of more than 20 minute with my number. I can prove my claim because the handset I have been using for the past 3.5 years is a Motorola L7 handset and of late (for about 3 months) the battery capacity has dwindled so much that I cannot make a call of more than 25 minutes using my cell as the battery goes dead after that. The call history of the previous 4 months is proof for that. My cell was with me and not in use for the time mentioned in the detailed bill.



I made a complaint to the Airtel customer care on 10th of November and they gave me a reference number of 29290620 stating that they will resolve the matter and get back to me before 2:00pm on 12th November. But they did not get back to me. So I called up the customer care again and this time they say that the issue is resolved and that I had made that call. And when I repeatedly asked them for an explanation for the same they said they dont have any and adamantly insisted that I better pay up the bill and that the issue is resolved from their perspective. Now I am forced to pay the bill for the calls that I have not made. And because of the unbilled issue I was not able properly use the cell also for the month of October.



I would like this issue to be resolved and Airtel should stop cheating its customers. Anyways I am going to discontinue using this connection as this time they crossed the limits real bad.



Thanks and Regards,

Jaikrishna.V.S

[protected] [Going to change in a couple of days]

AirTel — wrong billing and no response

Hi Airtel,
I think you are cheating the customers. I sent a mail about the signal problem at our area, since 2+ years No actions as of now.
I am roaming right now, with Rs: 66.00 card, they said 1 paisa/ minute & 1.2 paisa for roming/std, but I didn't see that is happening.
You junk company billing is very differently -- I made a some std call which was about 12 seconds ... your junk system shown that 100 seconds and costing me Rs 1.50 and the same for when I received a call also. ... Is your system fault? you wanted to chaeat your customer.

I hope if you are not chaning your way of working .. Dec 31 will answer airtel. Now I can say with 3 years of experence you are a company.
Subba

Bharti Airtel Mobile — Wrong Bill

From past 5 years I'm using Airtel mobile number [protected]. As I was verified my last month Bill number[protected] dated 21.12.2009 and the bill period 20.10.2009 top 19.11.2009.
Generally I'm not receiving the itemised statement. But this time when I requested the Customer care they have sent the itemised statement to my official mail id on 04.12.2009 and when I cross check that I found that they charged September month cost also in between the October and November month bill. (in page number 6,7,11,12,13,15 and 16). When I requested to the customer care on 03.12.2009 and I was not got any answer from them. Once again I have approached customer care on 04.12.2009 then they informed me that they have raised the complaint with SR No.29744250 and then will get back to me with in 7th of Dec,2009 as my bill due date was 9.12.2009. Till now I have not received any mail or call from the customer care. Now I was in doubt that they may be many times they have generated this type of bills as I was not aware as I'm using this number[protected] from past 5 years.

Airtel mobile service postpaid — Wrong billing

Airtel has done a wrong billing and asking me to pay for it. from my mobile call was not made to a # and they continue to accept their billing error.

on 20-Nov, they have done a billing for Rs.1100+.. my average mobile bill amount is only less Rs.400 or so and it has never exceeded this amount.

they are talking about a 5 digit # call.. one call made @ 7:36 am for 1 hr 30 min (Rs.546 bill amount only for this call) and anohter call @ 7:43am (7 min. from the start of the first call) for 1 hr. 33 min. (Rs. 564 charged for this call)

Airtel repeatedly says, they are charging as per their server report.

we never made call to this # and I would like to proove my case and make them understand.. would be helpful, if you could suggest me a way out.. thanks.

Airtel Mobile Plan — Wrong billing

I had been offered mobile plans from airtel in writing on 06 july 2009. I had more 15 numbers working as on date and increased total connection to 25 then and was assured verbally that my all plans would be activated within few days. This plans were lot cheaper then earlier plans. But I was charged according to old plans and so a very heavy amount was paid by me. The service personnel asked me to activate 5 more numbers (She told me that bosses are not approving plans since number of connections were less even after they readily offered me plan before, from their end only and without any obligation to number of connections). I then took new connections but again all bills recieved were not correct as per plan. I am constantly writing about this problems to all the senior personnel of the company. I had written more than 100 mails and called more than 50 times to 121(customer complaint), nodal officer(which works when there is no response from 121, within 10 days. I am repeatedly asking thm for contacts of grievances department which looks into issues when there is no response from nodal officer but they are not providing me with same.
My second problem is they do wrong posting of cheques at their end for example if we paid cheque of Rs. 5000 for our one no. b then they post it in our No.c account and our number b is blocked. This harms image and reputation ofmy company in the eye of my employee who is using this number. They are also disturbed by the continious calls recieved for the outstandings which has been actually been paid. I am totally fed up and feel like puppet in hands of airtel since they know it is not easy to change our numbers and they keep on harassing me by their calls. I had paid more than Rs.25000 on there mere assurances that these amount will be son adjusted in my account.

Please guide me

contect me your new product plastic row matrial company start at their

Airtel mobile postpaid — Wrong Billing

I have an airtel mobile for the past few years and, off and on the service provider gives trouble wherein callers find me out of range when I am not or they find my phone switched off when it is not.Since the past two days I am not able to call or receive calls even though full signal is there.However , without making any calls at all on a single day I am being billed for Rs 100 to Rs 150.
When I want to call them also their website is not at all user friendly and is unable to give me a number which I can call from a non airtel mobile.
Going down to the airtel centre is a sheer waste of time because there is always a long queue.I wonder what right such companies have to operate in our country when they are downright dishonest in their billing and cannot provide the basic services.

Dear Mr. Chirag,

I can understand your problem, these are the tactics by which such companies cheat their esteemed customers.

In my opinion the only way to overcome this problem is to approach appropriate Consumer Forum.

Consumer forums are very effective in these type of cases. and court fee is also nominal.

Thanks

Rajesh

AirTel — Wrong plan bill

I received a bill of Rs.3394.00 on[protected] before which I have contacted Ms. Nisha Rajput the Nodal officer
for disconnecting my internet services. After which I came to know that my bill is not paid. My plan was Rs. 399 where i was told that upto 10 GB is free. After the conversation with the Nodal officer she told me that there is no plan as such. then I told her that the Airtel Branch office is Vasai(w) directed me in such way. After a long conversation she told me it was their mistake and wrong plan was applied to me. I was directed to pay the different amount i.e[protected]=799. I paid Rs.800 at Vasai Retail shop. Today[protected]
I recieved a call from the Airtel office that I have not paid Rs.2595. Presently my plan is Rs.599

please note my case and do the needful

Data card No.[protected]
Name: Vinay Lobo

AirTel — Mobile plan

I had ported in from tata docomo to airtel, I am supposed to get 10p/min airtel to airtel call rates for certain numbers but i am being charged 50p. None of my complaints are being treated seriously and I have been calling costumer care for almost a week daily to get this thing resolved. These guys have gon down to the extent of faking call transfers and disconnecting the calls and given wrong number of the nodal officers. I

I really feel so sorry for customers who leave their existing service providers just to join Airtel...

I'm an Airtel customer (and desperately trying to move out under MNP and facing fraudulent tactics by Airtel to either deny or delay the request) for over 6 years and from my experience I am telling you that Airtel is probably the worst service provider in the country now. Their business comes first for them customers come only later.

Airtel-postpaid mobile — No response for complaint Email

I need to raise a complaint against Airtel Nodal Desk since there is no reply from them for my e-mail even after so many reminder. Kindly suggest me with the escalation matrix

Airtel Mobile — about mnp plan

hi
my name is suraj my mb no is [protected] i have send a request for portability on 1st June but your retention team executive Mrs pushpa called me on 2nd June and offer me 199 mnp plan she told me that it was activated with in 5 days means 7th June when i go to recharge 199 it shows recharge not success on your mob no then i called to customer care your customer care executive not given me proper response then i called to nodal officer no ([protected]) Mrs kavya taken the complaint the complaint no is [protected] she told that the problem was rectifying with in 3.30 pm on 8th June when i recharge 199 on 8th june it shows the same message then called once again nodal officer no that time your executive told that it is not possible to give mnp plane to your mb no

why you pepoule cheating customer i am not asking for 199 mnp plan you pepoule only called me and told that we are giving this plan and now you pepoule only telling it is not possible to give the mnp plan to your mb no this is heppanig 2nd time i want proper reply from you pepoule

hi airtel dont cheat the customer


yours unsatisfied cust
suraj

My Email : [protected]@yahoo.com

Bharti Airtel — Incorrect bill and no response of queries

Hi,
Airtel has generated an Incorrect bill on 22/08/2011 while my bill generation date is 11/09/2011. There are several mistakes in this bill:
- The total bill amount is Rs.31576.48 instead of Rs.1432.80
- Activation Charges put as Rs.3999.00 which should be 0.00
- DSL Registration Fee put as Rs.10000.00 which should be 0.00

My Airtel Account details are:
Account No - [protected]
Landline No - [protected]
DSL No - [protected]_dsl

I wrote to Customer Care and nodl officer but no one has responded on it. I just got only automted acknowledge mail. It is making me tense and increasing my blood pressure as the amount is very high as compare to real amount. I am unable to pya the amount. It is consumer harasment by Airtel.

Please help to resolve the issue.

Thanks & Regards,

Akhileshwar Kumar Gupta
[protected]

Airtel Postpaid — Very bad after sales response

Airtel sales guys have been calling us for converting prepaid SIM to postpaid. After going through the prices, we agreed to change. An Airtel sales guy came on 26th Sep 2011 and took the needed documents and photo from us. We were asked to pay Rs.350 towards activation charges and new postpaid SIM. 3 days later address verification too was done. We understand that Postpaid SIM has been activated. We have so far not received the postpaid SIM.
Now Airtel customer dept says that we need to pay again Rs.50 towards the SIM.
These guys are just cheats. Till they get our money, they will be behind us, thereafter, none of these cheats bother to check whether the service has been rendered or not. These guys have no conscience...just loot the customers. All these guy will pay for their sins.

All the guys who wish to go for postpaid Airtel, be ware of this fraud by the company.

Namaste Prateek,

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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How much time will you take to resolve my issue of charging me with a plan which I've not subscribed as a subscriber in my subscriber form.

Namaste Prateek,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel DTH — Very Poor Customer Service

I subscribed for Airtel DTH with customer id [protected] with annual subscription. I paid for the whole year & apart from that subscribed for few la carte channesl & paid for them a lum sum amount of rs 500/-. After few months I was intimated thru sms that I have a minus balance & recharge immediately, which I did, but after few days again yhis wasrepeated. I immediately intimated the customer care to cancel all my additional packages. This request was not met & again I received the sms to recharge imediately. The customer care rep is not available easily inspite of several tries. Suddenly today the services to my DTH have been stopped. I want to lodge a complaint regarding it.

AirTel — Low quality

Dear sir,
I just registered for Airtel prepaid, but i didnt work well after all. My friend called me but it said that i'm out of service..Also I sometimes find it difficult for send message to my friend.

i complained customer service regarding disruption srvice with almost making 10 to 15 times call.each time they kept you waiting fot 5 minutes approximately and last extend you date for solution.it has past 5 no action is being taken only an extended is given with uttermost surity.
even i contacted groun level staff they too are in efficient.my COSTUMER ID IS:[protected].
I personally request all new customers not even try to plan to buy this horrible service from airtel buy tata or any other but pitfull by a airtel. they are money chasers won, t money only

my customer id is:[protected]. mr airtel service has disrrupted i made a complain but each time they the date and time problem resolution. my complain no is 3983753. 4 days has passes with assurane of 5th has came.
worst service support provided by them i personally suggest to all new buyers.

Airtel DTH — Very Good Service

My Customer id: is [protected].

I shifted my residence 2 days back. Am still not able to get a technician who could come and fit the antenna at my new residence.

Customer care says they need 6 days for a shift. (Good Customer care after sales service!!!)

But if i buy a new connection today i can get it fixed on the same day. There are slots available for technicians on the fly. I do not understand the logic.

I am without TV for the 3rd day now. Hail Airtel!!!!

Luckily the Technician arrived yesterday night and got the connection working.

However, the attitude of the people at the Customer Care center wasn't very appealing.

Thanks,
Uma

Hi Rakesh,

This has already been sorted out. Thanks!!

Regards,
Uma

Airtel DTH — Very poor Service

I have booked a Airtel DTH connection on 18th May 2011 by paying Rs1590 with installation which includes the megapack for 2 months plus cash back of Rs 250, and i was told that installation would be done on 19th May before 12Noon but after Waiting and calling for the entire day no one came uo for the installation. On 20th around 4PM installation team came for the installation and did the temporary installation and promised to come again next day for the complete installation and took Rs.200. As soon as they moved after two hours the singal were lost and i keep complainting at the customer care and the installation guy but no one turned up.

Now i registered a complaint at the call centre complaint no. is 8231247 and again i was Promised that someone will rectify the complaint, but again i recieved a message which says that The problem has been resolved. I mean no one has visited my place the problem remain as it is now when i gave call at customer care again i was told that someone will attend within 2hrs. time but no one turned up.

Now after going through all these things i just want to remove this airtel Dth connection and want my money which i have paid should be refunded. Airtel doesn't have any service thing and only false commitment.

Please resolve this matter and refund my Money.



Kshitiz Kapoor

[protected]

Cust Id. [protected]

AIRTEL DTH POOR VERY POOR DTH — NO SERVICE

AIRTEL POOR DTH SERVICE
VERY DULL CUSTOMER CARE
NO RESPONSE AFTER ONE WEEK
BAD BAD BAD = AIRTEL DTH
THEY ARE NOT INTERESTED TO HELP CUSTOMER BUT SAID WE HEPL U
POOR AIRTEL DTH
PLEASE CHANGE THE NAME OF AIRTEL DTH TO BAD DTH
RAKESH BHATIA
LUDHIANA
[protected]

Namaste Ms. Kumar,

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ms. Kumar,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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airtel DTH(Digitel TV) — No Signal

Dear Sir ,
I Have using DTH Services By Airtel(Digital TV) Last 9 month
From October 9th 2009 Till now I am Facing No signal on my TV screen
my customer ID- [protected]
my complaint refrence- for VC issue: 1196258
for video issue:1196331

Namaste Amarjit,

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Amarjit,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Bharti airtel, post paid — not getting receipts

i have been airtel post paid customer for close to 3 years.
i pay my bill through reach communications, shenoy nagar branch, Chennai.
when i pay by cash, i donot get receipt, the employee/agent says that i will get alert on my mobile.
the latest incident being, i paid cash of Rs.515 on the due date on 8/04/04.till now neither did i get an alert nor has it been updated on the billing account.When i call 121 they are not accepting the complaint as i donot have receipt no's.
such type of similar incidents have been occuring frequnently at reach communications.
they are not maintaing bill books, registers, complaint registers, etc and are not divulging their names even. all these are aginst minimum customer service standards and hold bharti airtel services responsible .
i have registed numerous complaints agianst reach communications, but nothing has happened.

Post Paid Bill — Receipt of post paid bill

To Whom It May Concern
Sir/Madam,

I am Mrs Arati Nandi of Salt lake, Kolkata. I am having post paid connection no.[protected], which I have been using since 3-4 yrs. I used to get bill in time earlier, but since last about 6 months I am not getting bills at all. Instead I have to visit every time before expected date of payment due to the nearst Airtel Mobile franchise, namely, Trisul Communications, Block BF, Salt Lake city, Kolkata and after knowing the amount due from them I pay there. This causes undue harrassment every time and moreover I am not getting bills that need to be produced for reimbursement. I have complained a no. of times to the airtel franchise office, without any respite. I have another connection for datacard for which I get bill regularly on time.
If no step is taken within next 7 days I will have no other options but to withdraw my Airtel post paid connection.
Regards,
Arati Nandi

Bharti Airtel — ONLINE RECEIPT

Neither online receipt is sent to email address provided in the payment box nor printed online as the same is mandatory for reimbursement from Employer


SUBHASH KUMAR JINDAL
[protected]

Namaste Mr. Datta

Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Datta

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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mobils no [protected]

I am not able to download the payment receipts for the moths JANUARY AND FEB 2017

Please do the needful

J.Saroja

Land line no[protected]

I am not able to download the payment receipts for the moths JANUARY AND FEB 2017

Please do the needful

J.Saroja

मेरा एयरटेल नं. [protected] है जिसका पेमेंट हो चूका है लेकिन हमको इस बिल पेमेंट की रसीद नही मिली है l
यदि आप निकाल क्र हमारी मेल आईडी पर मेल करदो प्लीज़ [protected]@gmail.com

AirTel — News Alerts

From last few days I am getting news alerts which are paid.Even though i didn't subscribed for these.

For no reason my balance is getting deducted.I called up customer care from last 4-5 days and they told me that it'll be deactivated within 48 hours.But still they are not deactivated.

Can you pleas see to it so that these type of news alert do not come..?

Regards
Prashant setia
[protected]
Chandigarh Region

Namaste Jitendra,

This is to inform you that your concern listed on 01 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Jitendra,

We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Sir, regular news alerts are coming in my inbox even after unsubscribing from this service through various ways like *121*5#, calling 198 etc. and everytime they say "Sir, now these alerts will not come for sure and have fun." I am getting irritated by these messages as they come very frequently in minutes. Please do stop these messages otherwise your service is not confidential for sure.
Number- [protected] (AIRTEL)
Please cooperate and take action as soon as possible. Thank you

Airtel — transaction call registor

Sir,

Kindly provide ec transaction details from 8.7.09 to 11.7.09 to our fos no. [protected] pls give us this details as soon as possible very urgent.

AirTel — ec transaction

Dear Sir,

Kindly provide the Ec transaction from to 8.9.09 to 11.9.09 fos No [protected]

AirTel — amount debit

Dear sir


I am mahes my mobil number is [protected].amount is debit rs 5 from my account please clarify this problem i need replay immediately..

Airtel — debiting the amt for dialing

My mobile no [protected]. I have called my friend who is living at libia. Airtel is charging (billing) the amount for just dialing a ISD number. When I ask customer care they are disconnecting the line and not even responding me properly. I went to airtel and enquired about this...they are easily answering me that "they will debit the charge for dialing the ISD number" though no one has picked up the call in libia. Please look in to this immediately as they are pulling the hardly earned money from our ppl.

AirTel — Money Debited

Hi Team,

This is to bring to your notice that, I’m a user of Airtel.

I have recharged 555 full talk time last week. But within two days it got reduced to Rs0.13 only. Spoke with customer care persons but the call was kept transferred to one person to another continuously without an answer. I need to know the reason for this. The ticket number for the same as received in mobile is CBDAL [protected]

AirTel — Amount debited

Hi
Sir, My mobile number [protected] is deducted by Rs55-/ on 7th Aug 2011. I called to the customer care executive and complained about the issue. He told that the issue will resolve on 9th Aug. When i called on 9th Aug, he told that, you sent a MMS that's why the amount is debited. But i didn't send any MMS. Please refund my amount. How the network provider will debit Rs55. Pls do the needful.

Regards
Guruprasad

Same happened to me but the amount and pearson were different.airtel is becoming worse day by day.

ya its getting worse.

Namaste Mr. Pandian,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Pandian,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AIRTEL/BROADBAND — To complain for my plan

I have taken 899Rs. plan but currently running plan is 1599Rs. but i have not appiled for running plan and now i have to pay my bill. So plz tell me what should i do .I am not going to pay for this i have taken the plan i will pay for that only please chek document i summited then please help me out . My connection no is-multiple
bill no.[protected]
bil date-18/jul/2009

I have taken 899Rs. plan but currently running plan is 1599Rs. but i have not appiled for running plan and now i have to pay my bill. So plz tell me what should i do .I am not going to pay for this i have taken the plan i will pay for that only please chek document i summited then please help me out . My connection no is-multiple
bill no.[protected]
bil date-18/jul/2009

Bharti Airtel Ltd — Requested for plan downgrade for Broadband

Hi Sir,

On 26th of jul 2010 between 4pm and 6pm i have gone to Airtel office in bennerghatta road banglore and i have made payment towards my account and the account number is 15728090 and my broadband number is [protected] also i have mentioned to downgrade my plan.They have requested me to call the airtel customer service.As per their request i have called up the airtel customer service from the airtel office and i have used their landline number to call the customer service.I have spoken to the customer care executive and spoke almost 15 minutes and his footprints are there in the account,which i have confirmed.i have requested him to downgrade my broadband plan from 1699 unlimted 1mbps package to 899 unlimited 512 browser package.and he has informed me that he has done the work for me and my plan will change within the next 3 working days.unfortunately it din't happen.when i received the bill in the month of augest i have seen some discount and i thought it is tghe rental adjustment from the previous plana as well as the current plan.but when i have received my septemebr bill i was shocked that the rental is 1699 instead of 899.I called up the customer care again on 18/09/2010 and i have explained the executive regarding this they have informed me that there is no order placed for downgrading my broadband plan.i have asked him to escalate the call and i spoke to another person and he has informed me that he will send it to the complaints department(SR number is37802018
) and they will deal.I have got a call from airtel and her name is samitha and she asked me whether you have any SR(service request number).As i have informed her that he hasn't given any number.then she has informed me that she cannot do anything.I told her when i called airtel BB customer serice it was not mentioned that i need to collect a service number.she was keep on saying that she can't do anything.I asked her to transfer the call to her manager.she transfered to her superior and her name is vanitha and i have explained the situation again,even she also started asking the SR number which i din't get it from Airtel.she has checked the account and she has informed me that you have enq about the Broadband plan.I told her plz listen to the call as your calls are recorded and she has informed me that it was almsot two months back it can't pull out.and i know they keep recorded calls for almost 6 months and she was keep on asking the SR number and hung up the call,but before she hung i have informed her that don't close this compalint .Also when i have taken this broadband i havn't taken any contract.
so my complaint to Airtel is i want to downgrade my plan from 1699 to 899 unlimted browser plan and i want a backdated rental from 26/07/2010.and i havn't agreed any contract with Airtel if i have any contract this product is a missold which one Mr binoy has done (who is a TL or manager and i have his number).And also I have made chargeable calls to airtel customer from an another number[protected] which i don't want pay...hope you people will be aable to help me in this case.

My contact number is [protected]
email:[protected]@gmail.com
Thanking you

My complaint hasn't ressolved Yet

I will be waiting only for the next 7 days...After that i will be seeking some other help

AirTel — Broadband Not working since 12th May

Complaint number 46303410

My broadband is not working since 12th may and even after calling the call centre at least 10+ times, there is no response from Airtel. I want to cancel this connection immediately.

Please do the needful.

thanks
Anurag

airtel bharti broadband — no resolution in 30 days

hi sir this regarding complaints against airtel bharti braodband services . I am using one of the airtel home broadband connection at my home on 2nd july my internet was stooped working and it has been more than 25 days that i have contacted airtel 3 times and i have spoken to 3 diffrent customer support officer but noone is responding to my query . I request the concern authorities to take an immediate action against them becuse it caused me a lot nad i also want my internet to be fixed ASAP bcz i run my business from it .

its true

hi this is my issue and my tele no is [protected] and my user id is karan sharma

Namaste Ms. Chugh,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Chugh,

Further to our discussion dated 31 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ms. Chugh,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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3G — Switch trancastions

On Friday 13th march at 15.00hrs my husband made a payment to our account by switch. This switch payment was for £29.36 at 15.05hrs this transaction was autorised. It was also autherised again at 15.05hrs, 15.06hrs & 15.17hrs therefore 4payments where taken from our account!
When we called to get 3 payments refunded they deny it & refuse to refund us! They have taken £117.44 instead of £29.36!!!
They are not helpful at all, none of the 10 people including managers we spoke to helped they just passed us from pillar to post.
This company should be ashamed and embarresed for stealing a young couples money & not refunding it.
You are thieves and have no trouble ripping people off!

3G — not abel to use

my samuel thomas from durgapur westbengal.i have a 3g connections from bsnl, it was working since last 2 month, but since last 3 weeks i am not able to use 3g facility on my mobile, i have conneted my local bsnl office, they had forward my case to bsnl call center in calcutta, i have myself also spoke but no action have be taken till today.so please help me,

3g Dongle — 3g

GPRS CUSTOMER CARE SERVICE IS VERY POOR.

displayed the Error 'PPP LINK CONTROL PROTOCOL WAS TERMINATED 734 .3g dongal

[protected]@multiservicetechnologies.com

3G — net balance transfer

i am joshua from kohima (nagaland) today evening i did the recharge mistakenly recharge 3G net pack for Rs.535 to this Number[protected]...but i want recharge to this no .[protected]. please kindly if possible transfer the net balance to my no.

Namaste Supreet,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Supreet,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Is it resolved, am also facing same issue

AirTel — Prepaid-Postpaid

I had asked for a post paid connection from pre paid service and it has been 4 days now and there is no responce.
When I contacted the Airtel office in this regards, after 48 hrs..of my paying the service charges and giving all the required documents, i was informed that it will be done on Moday i.e 19.05.08 (TOday) Till now, my pre paid connection has not been deactivated.
I was informed at the Airtel office that, once the prepaid connection is deactivated, then we will have to put the new sim for activation of post paid and after inserting this sim it will take another 8 hours to get activated.

when all this happen, I have been wasting a lot of mony in going for the prepaid, becuase of the late service offered by airtel.
I need a quick responce in this matter.

Airtel — Very Pathetic service for conversion from Prepaid to Postpaid connection

I am a prepaid customer of Airtel. I wanted to conver to postpaid service. The executive from Airtel had called me so i agreed to convert to post paid service. Immediately on agreeing to convert to postpaid service, the executive was at my place within 1 hr. I had submitted all the required documents to him as required and paid the money. He gave me the Gold card and told me that the activation shall be done within 24 hrs. AFter 3 days, on calling him, they said that the verification shall be done. The verification has been done and now its almost 5 days that the card has not been activated. Totally its 10 days now since my application. On calling the customer service[protected], they say that the number has not been registered with us till date for the postpaid connection and still the user is a prepaid customer. I need to visit the nearest gallery for the same. Being angry at the whole issue, the customer service executive is not giving the right information and also not passing the line to his senior as desired by him. The reply is pathetic and very bad. Such hopeless service from Airtel. We should take strict action towards them and sue them and they should pay for the excess days taken by them. Useless service, worst experience of life- second time.

Airtel mobile - Postpaid — Worst service

Dear Team,


I am very sorry to inform this, I have suffered from your service.

I was in Prepaid connection and i converted to Post paid (National corporate scheme) and we have given a letter from our company and our post paid account was activated in the month of Oct 07 and my prepaid (Rs942) amount transfered from prepaid account. Due to wrong tagging in your company my mobile no ([protected] & [protected]) outgoing has been deactivated till not cleared (On that time of outgoing deactivation my balance is Rs540 Cr.) Even my account is in credit balance i am not able make a call and send a sms. Still problem not solved. Many representatives came and they got the letter from our company but there is no solution.

I felt that the good service in prepaid but now i feel worst service in Airtel and i am realy dissatisfied with your service


Kindly deactivate my mobile numbers and confirm or give better solution.

I expecting your revert as much as earliest...

Thanks & Regards
S.Velu
Cashier
Reliance General Insurance Co.Ltd.
Coimbatore
[protected]
[protected]

Bharti Airtel Limited — Prepaid to postpaid conversion.

From: Bikram Dash <[protected]@yahoo.co.in>
Subject: Cancellation of request from pre-paid to postpaid conversion.
To: nodalofficer.[protected]@airtel.in
Date: Thursday, 1 January, 2009, 4:13 PM

Dear Sir/Madam, This is to bring to your notice that I Mr. bikram kishor dash having prepaid airtel connection no-[protected] had been requested from your malad branch manager to convert my pre-paid connection to post-paid as one special offer was going on.As per telephonic conversation with your manager of malad branch I was given an offer of package monthly Rs199/-with std Rs 1/-as outgoing and local Rs 0.50/-per min with local talk time 200 min.free.I agreed to your manager upon conversation and asked him for a sim card with security deposit of total Rs 599/-out of which Rs99/-is the cost of sim card.At the same day I got a door boy with a airtel customer relationship form which i filled up and gave him Rs 599/- cash in hand.Next day I received a verification call asking all details along with the tariff plan which was S.T.D of Rs1.50/-per minute against earlier commitment with your malad branch manager.At the time of verification I was so surprised with the tariff plan and told the person who was verifying to dis continue the plan and at the same time to returned the Amt Rs 599/-back to me.Till today I have not received the money back .Customer relationship form no-686346.I hope you will guide me properly.Thanks...B.K.DASH, Contact no[protected], [protected]

AirTel — Mob Prepaid to Postpaid

Currently I am using Airtel Prepaid Mobile [protected]
I got an call from Airtel saying " You can convert from Prepaid to Postpaid for Free. Our Executive will Come to your home and will take Your documents." I received this call from at least 4-5 Operators in Mumbai from different Locations. When I accepted the Scheme one of the operator called me and said "Sir, Please put my name in the form as an Contacting Operator.(Some target was given to these guys )" I submitted the document at least 10 days ago. Then there was some address verification required before the Postpaid connection activates (Even though their person came and took documents from me). It took five days for them to complete this formality. Now 5 days have gone after my Address Verification is over but my card is not activated yet.
My points are :
1) While offering something to Customer these guys should make sure that the database for a Mobile Phone is submitted to only one of their representative : so that customers wont get loads of calls.
2) While giving an target to operators/Representatives they should see that Relationship with Customer is not getting hampered in any manner.SO that there won't be any Request call for putting name of operator.
3) They should show same eagerness in things like Address Verification and Activation as they are showing while taking the documents.

Sir,
My airtel to convert prepaid to postpaid.
My mobile number:[protected]

Airtel mobile postpaid — Service Related

Dear sir,
I am using airtel Postpaid mobile from last 4 years. I facing problem from our service provide.
The Service Provide(Airtel) can't be able to provide proper bill on time. And the major problem is
Network Related Most of the time Mobile Network Zero on The my office or Recidence(Home)
address. I can complaint lunch to many time but no action always say take more time. But send the bill charges for network.Why the customer pay for bill.I hope resolve this problem

N V N Murthy Old No. 1/372, New No. 596
Perumal Koil Street
Jothi Nagar
Paraniputhur
Chennai – 602 101
15.02. 2011


Airtel Customer Care
No. 55, Divyashree Towers
Bannerghatta Road
Bangalore – 560 076

Dear sir

I am working as Head Sales HR in IFCI Financial Services Ltd., Nungambakkam, Chennai – 600 034.

I had purchased a pre-paid SIM (Mobile No.[protected] on 16th of January, 2011, producing necessary documents. The SIM was activated and worked for one week. Again after one week, the SIM was deactivated stating the documents produced by me are not sufficient.

I have my own house in Chennai at the above address, Voter ID, Ration Card, PAN Number etc. I don’t know what more AIRTEL is expecting from a customer.

Presently, my SIM was deactivated. Can anybody in Airtel Customer Care would look into this and activate my SIM immediately?

Copies of documents produced by me are sent herewith.

Expecting to hear from you soon.


With regards


NVN Murthy

INDECENT BEHAVIOUR AT AIRTEL CUSTOMER CARE CENTRES.

Airtel/Prepaid — prepaid service to postpaid

SIR,
you are playing games by opening the airtel galary and deputing people who dont know what is what.
Ive applied for airtel prepaid to post paid and the verification was done on 11/2/11 since than it was to take only 4hrs as per the galery in lokhandwala complex,near firangi market.Plus your custermer care which is suppose to handle the complain are giving nos which reach us nowhere.
My no is [protected].and I will be switching over to vodafone.
Thanks,
Keep it up,
Suhail Khan

Airtel Postpaid Mobile — Not providing service after producing required documents

Refer my email given to nodal officer.[protected]@airtel.in on 26.02.2011 wherein I have complaint regarding de-activation of my Airtel mobile No.[protected], in spite of furnishing documents and photographs in 3 times.

Thanks for the response though a belated one. On 03.03.2011 about 17.00 hrs one Pradeep Kumar, an Airtel official from Delhi called me from mobile no. [protected] and informed me that he will solve my complaints. After making some number of calls to my other mobile, he informed me that, my SIM card has been damaged and to go to nearby Airtel outlet for getting a fresh SIM card by simply producing copy of ID proof. Accordingly I visited Airtel outlet located at Trichy cantonment where they said they cannot issue fresh SIM card as the original SIM card issued at Chennai and asked me to go to another Airtel outlet located at Thillai Nagar, Trichy. Travelling another 4 km's I reached Airtel showroom at Thillai Nagar where I have been advices to furnish two more application forms with documents and photograph. Virtually I am disappointed to realize that I have to start from square one again, indeed I am disappointed for getting harassed by making me to run from pillar to post for no fault of mine.

Attracted by big exposure and expecting wonderful service it is rather frustrating to find that the customers are made to suffer at the wimps and fancy of the customer care executives. Arrange to either activate the connection or arrange to return back the documents I submitted so far.

--
K.Bhaskaran
Mob.[protected]
[protected]@gmail.com
[protected]@gmail.com

[protected]@gmail.com

hello sir .my name is saravanamurthy now i am working from in qatar country i need your company air tel sim card no.[protected] this number i need . but before i am not use this number.my mother country india tamilnadu cuddalore (dis) neyveli area. this sim card getting or not i need answer getting how is apply i wand details please give me sir my e mail id .[protected]@yahoo.com please reply email sir thank you

Namaste Mr. Kumar,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 31 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Hi,

Is is sad to hear that changing of Prepaid to Postpaid connection takes 20 days.
Not even a single call from Airtel to explain the reasons.

Good customer support and well done Airtel !

Regards,
Arun

Namaste Mr. Kumar,

We would like to inform you that your concern listed 31 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Dish TV — Customer Service is very poor

Hi,

I have bought Dish TV on 11th June and since then I had lots of trouble to contact them for installation and even after that there again was a problem with the Audio not working because of the setup box. Even after giving the complaint the service personnal came after four days of pestering from my side. Then they took the setup box and is claiming for more than a week to repair/replace the same. It is so annoying that for a new piece they are doing this kind of drama. I have contacted all managers but that was hopeless. I bought the dish tv connection from "Sri Maruthi Aircon" dealer. They are so irresponsible that they even don't attend calls well. The service center that attended is of Medavakkam area with Ph. No.[protected].

Please do the needful.

Thanks & Regards,
Mohan

Hi
I own this connection on my brother's name Mr. GAGAN MEHRA, V.C. No. [protected], and we have paid for 1 year package. Just after paying for it, there was a problem of alignment, for which we have been complaining to DISH TV Customer Care numeral times, and it has been more than 2 months, also we have talked to 2 supervisors, who assured that some one will surely come, we have not received any executive from them to fix this alignment, and eveytime we call they say they will definitely send someone. Also after tired of asking for an executive we asked for a refund and they said only Rs 400/- will be refunded and for that also we need to fax first to a different department. Not only this some of the executives were even harsh while talking as if they are not conecrned. I am tired of the inconvenience caused because I am not getting many of the channels for which I have already paid, and not even getting the money refunded. Pathetic services.

Dish TV — Poor Service by Dish TV

I have purchase Dish TV connection with 1year Maxi Subscription . But after 6month my connection get deactivated. No positive answer given by dealer as well as customer care of Dish TV .What can I do?

Dish TV — Dish TV- very poor customer service

Dear Sir/Madam,

My set top box is not working from past two weeks, its diwali today and we are still without the transmisson.

After trying several times the customer care number, i managed to lodge a complaint on 19th Oct, 2008. I was assured by a customer care executive 'Suraj' that:
1. some one from the Dish TV would be contacting us in next 48 hours.
2.dish tv people will come to our house to rectify the problem .
3. if needed will provide a replacement...

but, for next few days there was no response. Then i tried again and was told that the complaint was not forwarded to the concerned department.
Dish TV service center of Amritsar contacted us and following happened (opposite of what i was told by the executive):
1. We had to take our set top box to the servce center.
2. No replacement given.
4. Its been a week and we dont know the status, on calling them: no proper response is given.

I have concluded that having Dish TV is a bad idea...
No coordination between Customer care and the service center...
No body is there to listen...

Sad story for a company like Zee...

From,
Parmjit.
Amritsar.

Even Subscriber's feedback form of DISH TV website does not work

DishTV — VERY POOR SERVICE

I AM FACING MANY PROBLEMS IN YOUR SERVICE AND ACCORDING TO MY PROBLEMS DISHTV IS THE MOST THIRD CLASS SERVICE PROVIDER PLEASE CALL ME TO SOLVE MY PROBLEMS BECAUSE YOUR CUSTOMER CARE EXECUTIVES ALWAYS HAVE ONE LINE TO SAY THAT THEY ARE SORRY FOR INCONVENIENCE AND THEY ARE OF NO USE.
AKASH DEEP
MY VC # [protected]
MOBILE:[protected] / [protected]

CALL AS EARLY AS POSSIBLE BEFORE I CHANGE MY MIND TO CHANGE YOU.

Even i am also surprised about this.. How can they have customer team which so pathetic.. The moment you tell them your issue they disconnect.. looks like they are being paid for disconecting consumer line. I really feel these big player like Zee or airtel are just fooling indian customers.

With reference to the complain that customer get a punishment .The customer have to run here n there.because distv office employee doenst give a information that customer get trouble.So sir plz do the action.

Dish TV — very very poor service

I am Tarun Kumar Mukhopadhyay, installed dish tv on 05.07.09, at panipat haryana my bc no. [protected] my mob no. [protected], from 12.07.09 my dish is not working. I have cont. with no.[protected] but result my dish acc is not vaild. and also inform mob no. [protected] at panipat cast. care but not attended my call.
request you do needfull immediately.

regards
Tarun Kumar Mukhopadhyay
[protected]

customer SCARE service...they are all really sick.

try the delhi call centre of theirs...they all suck specially a guy called Amit Prakash(hope the name he told me is right)...cant trust them

DishTV — service is very poor

i have my own dishtv but it has very poor quality of service the always message is forwarded signal not found,recharge your dishtv account,bad signal & unwanted messages etc in the display of television screen so my family always complaint to local dishtv distributor but he says complaint to customer care no ,when i called customer care no most of time they dont reply to the call so there is no solution to the complaint so i m requesting please after my complaint kindly help out from this problem.

I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and contact number.

Email id: [protected]@dishtv.in

AIR TEL DISH TV SERVICE — POOR SERVICE

SIR,

I HAVE AIRTEL DISH TV CONNECTION ID NUMBER [protected] UNDER MY NAME GURSIMRIT SINGH.

IT WAS 13TH JULY HINDI FILM POLICE OFFICER WAS RUN ON STAR GOLD AND AT 8.00 PM FILM STOPPED INCOMPLETE AND NEXT HINDI FILM "DEEWAR" OF AMITAB BACCHAN STARTED AT SAME TIME, SIR, THIS IS NOT A PROPER SERVICE

WHEN I TRY TO COMPLAINT THE SAME TO CUSTOMER CARE. I DIAL 12150 AND [protected], 121, 198 REPLY WAS HUMARE NUMBER BADAL GAYE HAIN, KRIPYA 121 DIAL KIGEYE AUR JAB 121 DIAL KIYA TABI BOLE AAP 198 DIAL KARO, 198 SE BOLE 12150 DIAL KARO. BAS ISI TARAH SILSILA CHALTA RAHA

I WANT JUSTICE BECAUSE I AM PAYING MONEY TO COMPANY

THANKS

Dear Sir Mam,

I am facing a lot of problems in my dish TV under the number [protected] and, I have also call the customer care but they don't give me good response. My dish tv is not working last 15 day and customer care only told me tomorrow day after tomarrow they only give me a date nothing else.
I shall be very thankful to you please help me.

Best Regards

Abhay

Dish TV — poor service

Hi,
My Name is rajeev bansal, Smart card no is[protected], Mob No is [protected],[protected]
I raise request to correct my Big tv on[protected] , request no is [protected], I asked them to
come and install on 7st sep2010, but no-body came and again I raised request on[protected],
and ask them to install & install same day also I requested to come on
before 8:00 AM on[protected], but they did not came and did only install and they told
we need to request once again.
YOUR CUSTMORE CARE NO IS ALWAYS BUSY and very very poor service, I want you to install application
ASAP.
I am very deeply upset regarding your service, I am BLOGGER, I am going write about this in all
POPULAR SOCIAL network and also post in this in http://www.consumercomplaints.in/, hope this
will GENERATE AWARENESS to all the people and hope some reformation happen in your service.

I can say one sentence your service is "VERY VERY WORST

we have brought an new connection of dishtv. none of channel is working we have contact our dishtv dealer but no response from his side .we have taken the connection about a week no channel is responding.we are very disappointed.we have contact dishtv customer care centre but they are also irresponsible giving no reply





consumer:navdeep singh
v.c.no [protected]-5
address;
village kunta ;p.o bhunga ; disit hosiarpur
contact no:[protected],[protected]
email id :k.[protected]@yahoo.in

DishTV very poor service — DishTV very poor service

Hello,
I have recharged my dishTV on 06/01/11. (Time:12:30) .Today is 07/01/11 .Till now its not activated . I am keep on calling DishTV service desk and Tried every num. Nobody is giving positive response. Just I am hanging in the wall.

Do needful if it possible.

Now time is 09:30 PM

dear sir
my name is jagatjit singh i am dish tv deler my id is 142862 vc [protected]
is clsed for 1month i request my near servvice center they can not help me pls check and send me answer i work is closed
thanks dishtv
my id is [protected]@yahoo.in
[protected] [protected]

Dish TV — Poor & disappointed about customer service

I am very disappointed about DISH Tv service. While buying I thought “They Call No 1” so will go with them” but I am not happy as they not able to install one distv after 12 days of online booking…

I am spending time & money to follow them guy’s by phone & by email. & more then a amount which is took me 690/- Rs. i spend more then 700 Rs. as my mobile bill as they keep on hold more then 5 min & after such a long conversation they can not provide Solution.... & money is pending to refund from last more then 1 month now.....

DisTV is ... they not need customer now

Its Disgusting

Dish TV — Dish Tv poor service

Dear Sir,

I(Arihant Bafna, Cellphone: [protected]) am subscriber of DishTV (VC number [protected]). I had purchased my DishTV for full chaege package for six months on Janu 2011 for full channels from Shop Siddhi Vinayak DTH service Bhandup west from person Mr. Manoj(Contact No[protected].But we are not getting full channels.We have complained to him (Mr. Manoj) and he said he will resolve the issue.But still we are suffering.We have tried to call him many time but nobody is responsding.please help and tell what should i do.Please take it up urgent.we are facing this issue from last month(May 2011)

Dish TV — Poor Services

Dear Concern

My services has been deactivate and after getting the payment.
Payments Details are appended:-
We have received your payment of
Rs.1000.00 on 31/05/12 against VCNO [protected]
Thank you for the payment mail received from accounts department.

We shall be processing your payment in next few hours
Please make your payment on time to enjoy uninterrupted services of dish tv.
Happy watching!

No one is available to resolve the issue and customer care department is providing several reference no and ensured to resolve this issue in TAT 48 hrs.

Ref nos. 88925304/88933686/89013959/89114633

Dish TV is charging of services without service.

I am running with is services from last approx 2yrs but suddenly company states reason for stop services that they are getting the payment in Dollars. All the payments are done by my credit card in INR only.


Regards
Shailendra Kohli

Dish TV — they not delivery in proper time

sir/mam i had booked a dish tv on 2 Nov,2012 and unka msg aaya ki with in 24 hours mai dilevery kar denge par 10 day ho chuke hai aur unhone abhi tak koi responce nhi diya hai .costumercare ko bhi call kiya par koi responce hi nhi dete

my dish token no is 172374

name is md ayub

I had purchased an online connection of Dish TV and after 15 days they installed the connection but did not activated. Even After three days of Installation no channel is coming in TV. I called many times to them but no response.

I want to cancel my order and want my money back.

Please do something.

Please don't purchase Dish TV specially online. They are really a fraud company and this is the reason their MD and ECO are involved in blackmailing like Jindal group.

Thanks & regards:

Sidharth Shahi
Delhi

Namaste Naresh,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Naresh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Broadband — False billing and Commitment

I have taken a broad band connection of airtel based on commitment by their agent to provide me the unlimited download connection. Instead of providind it they provided limited download connection and plus dispathed me the bill of Rs2800 for 8 days. I am not satisfied with the service and wiont suggest anyone to take it.

Broadband — about downloads

dont allow any rated downloads in my broadband its my kind request plz lock rated downloads in my broadband connection

AirTel — LINE DISCONNECTED IN SPITE OF PAYING THE BILL.

As I am an Airtel customer since 15 months.my land line number is [protected](Bangalore, Karnataka)I paid my phone bill on 19/02/2009, Rs.726/-.after paying the phone bill also my phone remains disconnected.which is very humiliating.as I never happen to be late on my payments.as my last month bill was having discrepecy so I paid late.but after paying the bill also my connection is not restored.
SUHAS


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AirTel — disconnected my service

i am using 2 connections of airtel in kochin and my other number had a outstanding balance, while i was in delhi and i made the payment in delhi 2 months back and now they are telling me that i have not made any payment, on the other side they have disconnected my service of other number also as there is no out standing. and yhis all has been done without informing me.

Airtel : Broadband Connection — Disconnection after payment

I have a broadband connection with me and Airtel has been giving very poor services from the day 1. They have been harrasing by giving wrong information and pushing what they want to dictate. Recently we have made the payment of bill thru ICICI ECS and they have sent the confirmation of the same thru SMS.however they kept sending SMS reminders and calls for making the payment once again.

I ahve written to Mr Sunil Bharti Mittal's office as well and as usual there was no response.

Now they have disconnected the connection stating non payment is the reason, while this is incorrect. Even I would not be willing to continue with services but company should pay for all the inconvience they have caused to me.

Suggest where we can lodge the complaint and who will revert.

Regards

Bhineet Singh

Gomti Nagar
Lucknow

AirTel — false charges and disconnection of service

Sir,

I bought your two new connection of premium number @ Rs. 10, 000 each ie [protected] and [protected] in october.

I paid the said amount of Rs. 20, 000 before getting sim and availed offer of two year free rental after paying Rs. 1495.

I got first three bill with negative figure and fourth one of Rs. 1500 ( Approx ) against each no and surprised I didnt putr the sim in my phone till then.

when I put sim in my phone it shows sim registration failed.

When I asked about this no satisfactory response was given to me

I talked more than 20 times and you know everytime I had to explain the problem to every executive

I talked to two supervisor ie Mr. amit and Mr. karan

Mr. Amit assures me the regular service and reversed the entire wrong charges debited to my account

But now I got warning from airtel for legal proceeding against non payment of above said Bill.

If i couldnt get the positive result shortly then I wont have no other option except to go to MRTP, consumer forum and court


Chander Wadhwa
[protected]

AirTel — line disconnected without informing me

I have a airtel connection .I m having this connection since two years and when taking the new connection I gave my voter ID card as an identification.Yesterday night they disconnected the line without prior notification.After calling airtel customer care executive in the morning they told us due to documentation problem.I think as phone is very importahnt they should have inform us before disconnecting the line.Even before they have deducted balance without any specific reason.Please do judgement.

Bharti Airtel — Non Received Payment

I am raising this issue for total mismanagement of Bharti Airtel company.
last 11 months I am using this connection( [protected] & Account number[protected] for out of office hour activities.But this time i am really frustrated about there activity.
Incident was on 12th May 09 I have deposited ICICI cheque( No:453838 amount :Rs 811) infavour of Airtel and the amout was debited from my account on 15th May 09.
After that they informed me that they didn't receive any amount from me and in addition to that they disconnect my line and threatening to me and my family member over the phone.

Due to this I have lost all faith with Airtel as I am faceing lot of issue with Airtel. Some times they charged extra.
Sometimes without informing client they installed virus scan software over the broad band connection and charged it. As a result my official laptops got crashed since officialy provided Virus scan already insatlled on my laptop.

Airtel Broadband — Harassment with false statement of non payment

I am raising this issue for total mismanagement of Bharti Airtel company.last 11 months I am using this connection( [protected] & Account number[protected] for out of office hour activities.But this time i am really frustrated about there activity. On 12th May 09 I have deposited ICICI cheque( No:453838 amount :Rs 811, dtd 12th May 2009) infavour of Airtel and the amout was debited from my account on 15th May 09.
After that they informed me that they didn't receive any amount. In addition to this they disconnect the connection and threatening to me and my family member over my mobile.

I am faceing lot of other issues with Airtel. Some times they charged extra. Without informing me they installed virus scan software over the broadband connection and charged it without my permission. As a result my official laptops got crashed. For your inforation one of the best used Virus scanner was already installed on my laptop by my office.

I have lost all faith on Airtel. Now I want my money back which they have taken during installation and I am no more interested to continue with Airtel.

Airtel India — Negligent Service

Recently i had opted for a airtel connection in bangalore no. [protected].

I wanted to activate the ECS (Electronic Clearing Scheme) on the same and for it had submitted the required documents (Fully filled form + a cancelled cheque leaf verified by the bank) to the airtel outlet at the bangalore, electronincs city customer care outlet.

For the first i submitted it on 16th march, but the guys there Mr. Shyam and Mr. Lokesh told me that the backend team has misplaced them so kindly resubmit them.
There after i again submitted them on 29th april and now again both the guys are saying that the documents have been misplaced.

Every time i go to the bank for verification of the cheque leaf the charge me a verification fees. Why should a customer face the consequences due to negligence of two executives.

I had loged numerous complaints regarding the same (complaint no. 27166889, 27218548,[protected] with the customer care but bo action has been taken till now.

I want that this complaint should be taken upto airtel and they find the documents that i had submitted and update my ECS as well as an action should be taken up on the two executives (Shyam and lokesh)at the infosys bangalore outlet so that no other customer should have to face the same problems.

hi i m not satisfied from your service, s coze when i have recharge my account airtel cut my talktime always

Airtel Broadband — Airtel broad has not been installed..

Dear Sir/Mam,

I paid 1500 rs two weeks back to get an airtel broad band connection. But till now one from airtell has not contacted me for installation. Im chasing the sales people who got money from me but even they are not giving any proper response..When i ever i call they give some reason..I would like to know when i will be getting the connection. My reciept number is 914171. My full name is Vikram J and im staying in M.G.R. Nagar Chennai, TN.

Regards
Vikram

Airtel Broadband — Airtel NOT INSTALLED-Cheated me by getting money

Dear Sir/Mam,

m Vikram staying in M.G.R Nagar Chennai, TN. I paid 1500 Rs to airtel sales people two weeks back . I paid it to Mr.Satish ( +91-[protected] ). Mr.Satish informed me that i will be getting connection in next three days. I waited for three days and gave a call to him for asking for the status. He requested me to call Mr. Dinesh (+91-[protected]), his team lead and get the updates. I was speaking to him for whole one week. When ever i call him he gives all sort of reason and finally informed me that i will be getting connection on Saturday ( 15th Aug ). I asked him whether office would be open on Aug 14th, he said yes and i was waiting for the installation people to call me. But no one came. when i called him yesterday he asked me to be in touch with his manager Mr.Kamal ( +91 [protected]). Now even his manager has no clue when i will be getting the connection. Today 18th August i spoke to one of my know person working in Airtel main office here in chennai. He found that my application has not been logged in till now and informed me that in my area we dont have airtel network itself. He even called the people who got money and put me in conference call and asked them how they got money from me when they dont have any Airtel network in that area. They couldnt answer him. Im totally shocked about Airtel service itself. I never expected this from Airtel. I came to know that people who got money from me are airtel franchise people. They work as Zone 2 level. Super Dsa, Avadi, Chennai[protected] . I called this number asking for my money back. No one is responding back to me. I spoke to one lady called Kalai who work as co ordinator. KINDLY HELP ME TO GET MY MONEY BACK. We all work hard to earn these money, but these kind of company making us fool. I couldnt belive that Airtel is doing like this. I really fed up with Airtel service. Is this a way you treat a customer???is this a way you people work???

I need my money to be refunded back to me soon. Kindly let me help me to get my money back..Should i file any complaint???

I would request all of you to be precautious with Airtel. Kindly check whether your paying money to airtel franchiese people or Main office people...Becoz franchiese people wont respond back to you at any level once they get money..They will say that they have passed on the case to main office..Kindly check the call centre people whether you have airtel network in your area. Im residing in chennai, that in centre part of chennai, but i dont have network in my area.

My Receipt number is 914171

Regards
Vikram
vikram.[protected]@gmail.com
chennai, TN

AirTel — disconnection of my broadband connection

pl disconnect my airtel broadband connection
details as follows
manoj misra
[protected]
acct no14264110
n inform me accordingly
thanks, manoj misra

Airtel Broadband Services — disconnection

this is in refrence to the airtel broadband no.-[protected]. i requested the service provider on 5th of may, 2009 for the disconnection of the above mentioned no., where its billing cycle completes on 18 th of may.i have paid all the dues till 18th of may, 2009. inspite of this, they didnot disconnect the number till 9th of july and now they have sent me a legal notice for the payment of the dues from 18th may to 9th July, 2009. Not only this they have asked me to return the telephonic equipment and chrged me of misusing the equipment in that legal notice where i have returned it on 30th of may, when their executives demanded for it. above all, their executives call and come to my place & talk rubbish, even in an abusive tone for the dues, which i dont owe them. i went to their head office in industrial area, chandigarh, where nobody was ready to listen and they keep on lingering the things, come tommorrow, day after tommorrow and so on. thjs harrasment teaches us a lesson not to subscribe for any airtel no. in future.

Do not spend time in contacting the Sales person.
They will not check the feasibility before the you apply for broad band connection.
They would check only after you apply.
Airtel will not return the money if its not feasible to provide connection in the particuclar area.
Same thing happend to me.
Airtel is cheating many like this. I have confirmed this with the my friend, working as Sales person in Airtel.
Airtel has cheated me too.

So, Forget about your money.

Thanks Airtel.

Regards,
Augustin.

I paid 2397 rs two weeks back to get an airtel broad band connection. But till now one from airtell has not contacted me for installation. Im chasing the sales people who got money from me but even they are not giving any proper response..When i ever i call they give some reason..I would like to know when i will be getting the connection. My reciept number is950482. My full name is Saravanan and im staying in Saidapet, Chennai

Sales executive name: Mohammed umar([protected]), Tell Connect, T nagar, Chennai
Name Only Tell Connect, But These Fellow never give Connection at all
Arun([protected])This Guy Told me he is from direct Airtel...


"Jaihind Airtel"

Dear Sir
JUNCTION PILLER BOX OF AIRTEL BROADBAND HAS BEEN INSTALLED JUST NEAR TO THE ENTERANCE OF MY RESIDENCE GATE HENCE WE FACING THE PROBLEMS IN PARKING OUR VEHICLE

WE REQUEST KINDLY CHANGE THE PLACE OF YOUR JUNCTION PILLAR BOX NO.wsp-1102
Location: Saidapet, G R Builders, 30/64&65 Mosque Street, Chennai-15

Please do the needful immediately

J Balakumar
[protected]

AirTel — Disconnecting my Services

i had given the application for disconnecting my airtel boradband services on 24 november,2009 but its still active till now i.e. 4 jan,2010 ..i had complained many times on airtel customer care but theirs no response from them .. it seems like they are not acting upon my request seriously.. moreover i m still recieving my airtel bills till now.. they had send me bill of december month...

Airtel Broadband — Disconnection of services

Hi,

"Airtel Broadband -- House of Blunders"

Only thing good about the connection is its technology that too I am sure would be because of some third party vendor who would be obliging Airtel with the services. It will soon turn into a nightmare for Airtel to keep up the service the way they are handling their customers today. And with other players coming into Broadband market Airtel Broadband will soon be "what had potential and coudn't encash it" company.

My phone number is[protected]. I am being tortured by Airtel Broadband customer care and retail centre teams for last 6 months. I have done every possible thing to get resolution to my complaint but failed. Even have asked to disconnect my connection but was no good either. Today I tried again to reach Customer care after going through the long IVR and this customer care representative hung up on me after listening to the complaint.

Want immediate action for the disconnetion of my connection. Please guide me what formalities do I need to follow.

Thanks,
Aman Marya

Airtel Broadband Services — False Billing

Dear sir,
currently i am using Airtel Broadband(2MBPS) contact No.[protected]
Ragestered In The name of Mr. Raghwendra Thakur.

In the month of november Internet usage Rs.12,125
We are using your Airtel connection since Last Three years
this kind of bill never come so verify this bill and reply as soon as possible.
REFERENCE NO.[protected],[protected]


Thank's & Regard's

Raghwendra Thakur
[protected]
[protected]

I am being harrassed by Bharti Airtel Telecom . Three month plan have given by an executive I have paid Rs2400/- and within a month the connection got cancelled.I have tried the customercare several times names like Jaya and Raju attened my calls.I have give up.One and half month I am not using the airtel connection last week they have send a advocate notice.And I directly went to the Guidy, Chennai office the executive suresh kumar threaden me and I have paid Rs1000 for the last dealing.
I have lost hard earning money rs3500 for the Airtel

Airtel — FAKE CLAIM OF SERVICES BY AIRTEL

I have subscribe airtel internet plan of Rs98 in which the company claims 2GB downloading in a month as per plan.but from the very first day i am not able to download any content.after facing this problem i complained to customer care121 they assure me to resolve the net problem in 2 days but they didnt.
i call up them again they again asked me for 2 days and the result was same.also theyd cut my customer care line.then also i keep on complaining to them from different numbers of my friends.from that day to till now ie.(12 to 15 days) no one is responding me.

Hello Sir/Madam,

I am lodging a complaint against due amt for land line No# 42033398 is on 26.03.10 for Rs.413/-. It is a net connection which is already paid, i have not used the land line for single call now getting bill to pay. initial connection air-tel people said no need to pay anymore, now i am the getting bill. i have prepaid after 3 days i got connection by keep on calling & requesting to air tel connection people.

Pls. help me, i don't want to pay for which i am not informed for.

Waiting for your positive response.

Thanking You,

Yours customer,
Priya.

Airtel Broadband — Negligence and deficiency in service

The company BhartiAirtel received Rs.8000/- vide Cheque from me and its representatives stated that I will have 12 months free internet . i was informed that a sum of rs.832 shall be payable towards taxes. In the month of march and April the company raised bills of Rs.8832 and 9000 respectively and included late fees claiming that I have not paid the Rs.8000/- which they encashed in february. I insisted that a proper bill has to be first issued before I pay. They convince me to pay a sum of Rs.832 in March. and thereafter they raised yet another false bill in april. I have given numerous complaints on Phone by dialling 121 and also by visiting customer relationship centre II at T nagar Chennai. The staff at these cetntres are rude and treat you like accused people without any care. the negligence and mistake is on them yet they disconnected te line on May 14. Repeated request to send a proper bill has not yet been answered and they have not yet connected my broad band. The telephone number is[protected] and broad band was taken to do urgent work from home. The whole object is defeated. I feel cheated by the company.Even a sum of rs.5,00,000/- as com-pensation would not set right the damage caused to me. The callers including my parents and inlaws feel that I am not capable of paying my telephone bills. The insulting situation has arisen only because of gross defeciency in service and reckless attitude to set right the problem.

regards,
M.L.Joseph
Advocate,
no.24/36, Trustpuram 1st Cross Street,
Kodambakkam,
Chennai - 600 024 Mobile : [protected]

Airtel Broadband Services — Request no: 8380171...Failure to provide broadband connection in spite paying the initial fees

Dear Sir/Ma'am,

My name is Thulsi and I live in Domlur area in Bangalore... I had applied for a broadband connection with Airtel and I requested for an urgent request as my work demands me to work from home... I called Airtel and they promised to give me the connection in 4 days and got me to fill the applications and collected Rs.270 as a part of the processing fee..
Please note that i raised a request on 10th July and today being 2nd August, I have not heard back from Airtel... I have called them several times regarding this issue, there seems no response..
I have received 4 escalations from my manager already.. Its causing me a lot of embarrasement to go into office as I have passed my deadline to work from home...
Please help me with this, as its causing too much distress..

My request number is 8380171 and my complaint number with Airtel is 35554602

Appreciate your help in resolving my issue at the earliest..
Thank you.

Airtel Broadband — disconnection of services

dear sir , I had been using airtel broadband connection , with phone no 46053979 at 2/15 , shantiniketan , new delhi -21 . I called up 121 to get this connection disconnecte in march , which was done so, and i shifted to palam vihar gurgaon , where in i again took a new connection from airtel , tel no[protected] . The last bill amount of 2113 rs was paid for the previos connection .
Even though the last abill amount was paid for march , and the shantiniketan house has been demolished , for reconstruction , i am being harrased by your representatives for outstanding rental charges for april , may etc . Earlier the tele representatives , used to apologise for not updating their systems , but today i got a call saying , that i need to personally go to your okhla office for dissconnection. When i expressed my inability to go to okhla , for getting a connection dissconnected in a house which does not exist from april onwards , they are asking me to go to palam vihaar , vyapaar kendra office .
kindly look into the mater and do the needfull , as this is causing me harrasment , and being an old airtel customer , does not leave a very good taste . Dont expect airtell to act like a govt owned company .
kindly do the needfull.

Airtel Broadband Services — Loss of customer Cheque

Hi,

I have been a regular user of Airtel Broadband services number[protected] but still Iam surprised to see the kind of mishandling these guys have done..
I dropped a cheque number 318932 of Stancart bank Gurgaon dated 27th July 2010 and somehow the person who collected this cheque out of the drop box has lost it..I have confirmed it from bank and they said that they have not received any cheque of this number for clearance..

Iam getting repeated calls and threateniong to make the payment else line will be disconnected..THIS IS HARASSMENT WHEN IT IS NOT CUSTOMER'S ISSUE...I MADE PAYMENT ON TIME AND AT LEAST 10 TMES GIVEN PAYMENT DETAILS TO THE DEPARTMENT..

Please do somethign about this and le tme know why they have misplaced he cheque..

Regards/Shailly
[protected]

Airtel — Charge after disconnection No.

Sir,
I had a connection Airtel No. 45028758 to 45028768 Account No 14456930 & 14456932 I submit A letter regarding Disconnection Above Mention Telephone No Due to Airtel inability to transfer the above stated connection to our new address H-51 Udyog Nagar Industrial Area Rohtak Road Delhi-41 because my company shifted 1 July-10 L-20 to H-51. But now they raised a invoice Rs 2630 & Rs 5728 period 17 Jul-10 to 16 Aug-10 already my connection dis connect i attached receiveing copy . Nobody reply properly
i mail and talked lots of time regarding this issue already i paid extra last time
Please do action I shall be highly obliged you.
Thanks & Regards
Amor fashions
Nehal

Airtel Broadband — not disconnected line and changed the plan

I am Ram manohar Jaiswal and this connection is in my name. The no. is[protected], its an internet broadband connection.

I requested to disconnect this no. in the month of june 2010 but it is not disconected.i told customer care that i am using now data card and he told me some plan with lesser value but i said to disconnect and he said it will be disconnected but he has changed my plan to lesser value.if the customer care records voice then that is the proof we can hear the conversation i did with the customer care person, hence bill is still coming and calls are coming. i have used value of around Rs around 799 plus tax that i am ready to pay but not more.

Regards,
Ram

AirTel — for disconnect my broadband connection......

plz disconnect my airtel connection i m jitendra panchal..... user id(mpi2652228_dsl) i also send my request to wecare.[protected]@airtel.in.........

Airtel broadband internet — Incorrect billing

I have taken the 512 kbps Night unlimited plant. My bill for september 2010 came to about Rs 9,500/- which was a shock because my bill regularly reaches about Rs 1,200/-. I filed a compliant on 1st October (No.131514) to check the billing. I found that they had charged me over Rs 1000/- from 9:50 pm to 10:00 pm when the plan says downloading becomes unlimited after 10:00pm. This occurred on several occasions. After calling 121 several times, their technical department informed me that rs 7,596/- had been waived from my bill and that the amount would reflect in my next bill (ref. no. 167058)
This month (October 2010) I have received a bill showing no such waiver of the amount and asking me to pay the full amount of both last month and this month amounting to Rs. 11,596/-. There seems to be no coordination between the technical and billing departments. Repeated calls to 121 just put me off for 24 or 48 hours. Making the customer follow up on such issues where we are not at fault is totally wrong on the part of Airtel.

My issue has definitely not been resolved. In fact I am still following up with the 121 and other numbers but nobody seems to be doing anything. Airtel broadband has become a joke. There is no coordination between any of the departments and it seems that they are only out to cheat unsuspecting customers!!

Airtel Broadband Services — Incorrect billing and unauthorised download

This is with reference to my recent bill for my broad connection.

Sir, I am having night 9 to morning 8 unlimited usage - 560 PLAN. I called up
airtel in October - 198 / 121 and complained that there is a unusual increase
in my bill and requested the officer to check the details.

He confirmed that there was a erroneous bill generated for my account as they have not checked my plan correctly. Further, he told that the issue has been taken with the billing department and to make payment of Rs.475.00 ( which is exclusive of my late fee which I paid the previous month).

I paid 475.00 and the officer assured that the bill will be rectified as the
error was from your side.

Later I was shocked to receive a bill with description Previous balance :3702.00 Payments - Nil and This month Charges 6727.20 Total
= 10429.00

during day time as I totally do not have time for it. I have used my DSL /
Broad band connection during ninght ( which is free ).There is a unauthorised billing. When i alled airl tey are saying if system is on the amount will be billed. I have not swithced on my pc n the moringin.

After a long wait I am forwarding this mail to you, request you to check this issue on priority basis and help me in sorting this complaint

Thanks & Regards.
G.Meenakshi Sundaram

Airtel Broadband — Disconnection of the Service

Hi,
I want bring this in to your notice that, I am using the airtel broad band connection for more than 2 years now. Since i have taken another internet conection i have given the request to cancell my airtel broad band conection and I wanted to keep only the LandLine Number in September 2010.

After a long procedure I got an offer from the airtel for aMonthly rental of Rs.250 in which 25 hrs of internet use was free. to my surprise i got the bill of Rs.1200 in november and Rs,1180 in december 2010 saying my modem was on for all the days eventhough i have not used that much. So finally i decided to cancell my conection from Airtel for that i have given the cancellation request on 2 december 2010 when i asked the status of the complaint i got the reply that there is no cancellation request for this no. so again on 10 december i given the request for which i got the compl No.424596.

Further to this every day i am getting some 2-3 calls for more offers from one end and for the full payment from other. On 13 january one lady Ms. nidhi called me and told just to pay Rs.1600and the remaining amount she will give the waiver by now the total bill came toRs. 2688 eventhough the connection was in cancellatiuon due to payment not done. so i gave the amount Rs.1600. when i called that lady for the status the reply i got is now she is not handling this. it is 2 months since i have given the cancellation request nothing have happend. the more irritating thing is that on repablic day 26 jan i was enjoying my time with the family one person came to my home for the remaing payment saying the waiver request is rejected eventhough i have not asked anybody to come on holidays and he used more abused words. is this the culture the airtel people develops at work? I dont remember his name and his no.[protected].
to my surprise another person came to me after an hour for the same payment the story is not ending here the next is one more person came to my home at 5.30 PM saying he is from the technical team to check why the broadband is not working.

So please tell me are you people making the customers fool or is this the work culture exist in airtel, no coordination, no serive?

regards

Ajesh Soman
[protected]

my Airtel no.[protected]

Airtel — disconnecting the line even with full payment.

to,
care.ncr representative.
dear sir/madam,
Please refer the trailing mail for detailed COMPLAINT.
i am really irritated with pathetic customer support.
please help and resolve this as soon as possible.
we have suffered lot of loss due to airtel's negligent behaviour.
Now we are helpless and your pathetic addressal directed me to seek a support of CONSUMER CELL regarding this matter.

----- Forwarded Message ----
From: Sarabjot Saini <[protected]@ymail.com>
To: id-nodal.[protected]@airtel.in
Sent: Mon, 24 January, 2011 2:00:31 PM
Subject: Fw: [protected]. ACCOUNT NO.[protected] [|BAL|Qrc2806166|]

TO,
Nodal officer
Airtel.

dear sir/madam,
please refer the trailing mail conversations with 121 airtel and do the need ful.
i am really irritated with these customer support.
please help and resolve this as soon as possible.
we have suffered lot of loss due to airtel's negligent behaviour.

regards
sarabjot singh
[protected]

----- Forwarded Message ----
From: Sarabjot Saini <[protected]@ymail.com>
To: [protected]@airtel.in
Sent: Thu, 20 January, 2011 6:32:55 PM
Subject: Fw: [protected]. ACCOUNT NO.[protected] [|BAL|Qrc2806166|]

dear sir/ madam,
i have not got any reply from your representative/concern person uptill now for my complaint.
refer trailing mail below.
please reply me with appropriate reason behing this mess!!!
i am running out of options now so please do solve this matter immediately.!!

----- Forwarded Message ----
From: Sarabjot Saini <[protected]@ymail.com>
To: [protected]@airtel.in
Sent: Wed, 19 January, 2011 10:28:29 PM
Subject: Re: [protected]. ACCOUNT NO.[protected] [|BAL|Qrc2806166|]

KIND ATTENTION- TREAT THIS EMAIL AS URGENT. REF- COMP/AIR/002
dear sir/madam,

with reference to your reply, HOW CAN YOU DISCONNECT MY FIXED LINE NUMBER WITHOUT ANY REASON?
I HAVE PAID ALL THE OUTSTANDINGS UPTILL NOW AND POSSESS RECEIPTS OF ALL THE PAYMENTS.

YOUR REPRESENTATIVE TOLD ME THAT MY TELEPHONE NUMBER IS DISCONNECTED SINCE NOVEMBER, HOW IS IT POSSIBLE? I AM USING THIS CONNECTION FROM THE LAST FEW YEARS AND IT LAST LIVED UPTO JANUARY 17 2011.

MY PHONE IS NOT WORKING SINCE JANUARY 17 2011 BECAUSE OF WHICH I AM ALREADY SUFFERING WITH FINANCIAL LOSS WITH MY BUSINESS AND MOREOVER OVER TO IT YOU ARE TALKING ABOUT RESTORING THE SERVICES ON JANUARY 26 2011 !, WHO WILL GOING T O COMPENSATE WITH THOSE FINANCIAL LOSS TOO.?
I AM NOT GOING TO TOLERATE YOUR NEGLIGENT/IRRESPONSIBLE REACTIONS ANYMORE.
RIGHT FROM THE JANUARY 17 MY GUYS ARE RUNNING AROUND AIRTEL OFFICES TO RESOLVE THIS MATTER BUT NO ONE HELP US IN THIS MATTER.

I WANT FULL COMPENSATION FOR YOUR DISGUSTING SERVICES AND PATHETIC CUSTOMER SUPPORT.
SEEKING A FULL CLARIFICATION REGARDING THIS MATTER FROM YOUR SIDE IMMEDIATELY.


From: "[protected]@airtel.in" <[protected]@airtel.in>
To: [protected]@ymail.com
Sent: Tue, 18 January, 2011 10:22:55 PM
Subject: Re: [protected]. ACCOUNT NO.[protected] [|BAL|Qrc2806166|]

Dear Customer,

Thank you for writing to airtel.

With reference to your e-mail dated 19/01/2011, you have requested for service restoration for your airtel fixed-line [protected].

We would like to inform that your request has been registered with us with the reference number 42091142 and the same will be addressed by 26/01/2011 02:00 PM.

It is our privilege to have you as our valued customer and we would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


warm regards
Mahesh
customer care executive
bharti airtel limited .
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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[protected]Original Message[protected]
From: [protected]@ymail.com
To: [protected]@airtel.in
Cc:
Sent: 19/01/2011 10:49:16 AM
Subject: [protected]. account no.[protected]

To

Airtel

Regional/zonal office.

Subject ¿complaint against fixed LINE disconnection.

Dear sir/madam,


Our Airtel fixed line number[protected],Account no.[protected]. Addressed at
54/4C Rama Road . New delhi is being disconnected from your side from the date
january 17 2011 to till date(19january 2011.

We are continuously getting call from your representatives regarding the
payment dues but we had already paid our last outstanding BILL at your KIRTI
NAGAR AIRTEL CENTER with the receipt number CC10138333M, Dated- JANUARY 15,2011 .

Your representatives are telling us that they could not get the updates
regarding our last payment. Yesterday(18.1.2011) when we approach to KIRTI
NAGAR CENTER they told us regarding the database problem in customer
identification that is according to them our fixed phone present in their
database as[protected] instead of[protected].



Due to the Airtel¿s negligency and inappropriate database we are suffering a
lot right from last 3months to till date. We have lost several calls between
17.01.2011 to till date of our clients due to your internal database problems.

Moreover to it how could you disconnect our telephone line without a prior
notice.

WE NEED A FULL CLARIFICATION IN THIS REGARD FROM AIRTEL AND TELL US WHO IS
GOING TO COMPENSATE FOR OUR BUSINESS LOSS DUE TO YOUR NEGLIGENT BEHAVOIUR. !!


Please treat it as urgent and solve this matter as soon as possible.



Gurbachan
Singh
date ¿ January 19 2011

Airtel Broadband Services — Worst Service, Fraud Billing, high conceited about herself and Always False commitment‏

Dear Nodal Team,

This is Vinayak from Bangalore. Myland is[protected] its in the name of myself.


MY concerns is :

1. I escalated an issue with landline instrument due to low voice your executive has been visited and they changed

some instrument and left but its something problem in the telephone jack. For this issue i keep on used to make a

call and call after 15days they came simply changed one telephone(RJ-11) cable and said its working... for this

simple issue without visiting my place your executives frequently passing msg to customer care that we are visited

customer place...ONLY visiting can i get solutions..bt no one has visited my place upto when I shouted to customer

care...


2. Router is giving frequent problem I use to switch off and on min.10-15times/day. For this issue they have taken

morethan 15days to solve issue that too ONLY WHEN I USED TO KEEP ON FOLLOW UP THINGS orelse they

wont taken careup.

3. Mybilling date is starting from every month 18th. As the same way this month also hapend and my speed was

degraded to lower from 19th evening onwards I thought might be service issue they only rectify after couple of

time but I got a msg on the late night that I HAVE CROSSED MY MAX. DOWNLOAD SO SPEED WAS REDUCED…

HOW CAN I CROSS 30GB OF DATA WITH IN 1DAY(24 HRS)…?!?!?

For that again I escalated issue and it sorted out by next day 1pm(aprox)

BUT STRANGE IS on the same I used max of 6hours(excluding power failure(1-1.30min) on dat day but your report

saying I HAVE DOWNLOADED 8.6GB DATA on d same day… HOW Its possible to download within 6hours that to

frequent disconnection of ROUTER .!?!


SECOND TIME IM FACING THIS TYPE OF ISSUE

4. your 2nd report saying that I have download 1.6GB of data in the time of 9.30AM BUT I opened the SHOP AROUND

10AM only (IF YOU NEED PROOF I WILL SHOW MY LOGIN RECORDS WATEVER I AM SUBMITTING TO THE

POLICE DEPART )


5 Your Team has spoke with me and I do agree for that I have downloaded what ever in the records and asked

SINCERE APOLOGY TO AIRTEL FOR MISUNDERSTOOD of AIRTEL SERVICES

But real incident to whom they spoke you know..! they spoke with mobile number which is not belongs to

me and even that also NOT VALID NUMBER AND WHEN EVER YOUR PEOPLE HAS REALIZED THAT THEY GOT

SUCH MISCOMMUNICATION AND WHEN I STARTED SHOUTING SIMPLY THEY HAVE DISCONNECTED THE CALL

COZ THEY DOESNOT HAVE STUFF TO SHOW OFF THEIR FACES INFRONT OF ME THAT EVERY CONVERSATION I

RECORDED IN MY MOBILE...

THIS IS 8TH WONDER IN THE WORLD THAT YOU GUYS ARE READY TO SPEAK EVEN IF THE NUMBER IS NOT

WORKING ALSO AND I BELIVE YOU WILL SPEAK DIRECTLY PLANET ALSO WITHOUT USING ANY MOBILE

NETWORK OR OTHER SOURCES..

!!!!!!!!hats offff TO YOUR SERVICES !!!!


6. so I decided to go for cancellation after getting these type of services even they are not ready to produce the

details also what ever I downloaded list.! And keep on escalating for complete details and requested manytimes

please send the cancellation date everytime I used to make a call they have the UNIVERSAL WORD IS OUR

escalation TEAM WILL CALL AND THEY LET YOU KNOW D DETAILS

BUT after couple of days around 4April, 2011 my services has been blocked without intimating. When I used to talk

with your callcenter they have proved their head weight and rude conversation has been happened. Even I

requested you guys PLEASE PROVIDE ATLEAST 24 MORE HOURS SO FOR I CAN ARRANGE ALTERNATIVE he said its

not possible nothing is in my hand i[censored] drop the call that customer call also will be blocked..!

Now tell me who has given rights without intimating me blocking the services…..atleast doesnt maintain

minimum ethics to maintain to inform the customer before 24hrs for line going to disconnect.

If this same incident happened in your cabin will you be sit patiently..!??!

who has given rights to speak with irresponsible answer to customer….

suppose i[censored] are in the position of honorable its fine and show ur proud in your service

to shine ur future instead of that if you showed your proudness and irresponse answer who is the

bloody bugger to speak with me like that….I

am paying and utilizing the services if you are not wiling to give services…just close everything


Apart from that WITHOUT INTIMATING ME DISCONNECTED MY CALL………..

I hurted a lot because the way you guys are responded to me is that much…. And second thing you made me close

the shop on the Occasion OF NEWYEAR THIS IS THE BIGGEST SENTIMENT FOR ME EVEN I REQUESTED YOU VERY

BADLY….. IS IT THE WAY YOU ARE GIVING D SERVICES TO THE CUSTOMERS!

2ndly I lost my business of around 3000/- in two days without opening the shop and majorly I lost my goodwill

also…..


NOW TELL ME IF YOU ARE IN THE PLACE OF ME HOW YOU WOULD RESPONSE


IF even I didn’t get proper response from you respected peoples... I know where I suppose to challenge because

every proof is with me from starting day to end day what ever you guys are saying and giving false commitement

including recorded voices and my logsheet and your report and YOUR CONVERSATION OF PROUD TEAM MEMBERS


Coz I am not wiling to close this until I am geting +ve response from your side...

NEVER THINK ALL THE CUSTOMER YOU CAN CHEAT EASILY......I AM THE EXCLUDED ONE

Expecting the results when I get the satisfied results I am ready to pay morethan 100% what ever my outstanding

balances…IF you failed to show off the records what challenges you suppose to take....!!!!


EXPECTING RESULTS FROM YOUR SIDE ASAP! (THIS IS MIGHT BE LAST MAIL FROM MY SIDE TO YOU RESPECTED PEOPLES)




Regards


Vinayak

M.C.A.,M.Tech(IT),MCSE,MCT

[protected]

[protected]

It totally fraud!

wel, Mr. Rakesh,

Thanks for your reply.

you mean to say... did i mistaken you or you have mistaken me..
please check your word...that

we apologize for the inconvenience faced by YOU...

i never give any inconveniences to any one in my career till now and i am always
straightforward...

Regards
vinayak

I wont agree that my number s not reachable ...I am getting plenty of calls everyday
but especially for you only is not reachable..!?

ITs a g8 surprize i Believe!

regards

Dear Rakesh,

what you have resolved...finaly you said our records showing you have downloaded data and pay the bill immediately orelse we have to consider the issue is very seriously.. like that threating call I got it today. When your record is showing I have downloaded why you are not willing to send the itemized details. is it your services .. I have doubt about that AM I IN DEMOCRATIC COUNTRY or HITLOR RULING Country.!?

wel, if i failed to pay then you will show your rowdyism.? Actualy when you I got satisfied feedback i suppose to continue your services but now its !!!

Airtel Broadband — connection was disconnected

Dear sir,

I have taken the landline & broadband connection from your agra office but for last one month my connection was dead after complaint so many times in your local agra office nobody is responding, if your are not capable to provide the service so please kindly disconnect the connection permanently and return our security.My Number is [protected].
Thanks

Shivendra Singh (Advocate)

Airtel Broadband Services — worst service by salesperson and call center associates and delay in activation

hi i am a freaking frustrated customer of the india's worst brand AIRTEL in customer service they have a cheap third right sales person called suni(SRE0205) and Anandh Reddy(Electronic city Bangalore-100).They called me up for the connection to 4 or 5 times after that i opted for the connection and paid 1 month bill in advance and my TBR bumber 236816 nonsense they said they will give connection within 4 working days i waited and they told that there is a problem with the DB so they will change and turn around is on May 16. so i have to wait for 17 days. customer service people from Airtel floor manager Jasmine disconnected the call and others just ignored to transfer the call to manager without knowing the reason even after 12 times.[censored]s they are uneducated fellows.really irritated if i want to cancel also it will take 15 working days to get a check from that people.pathetic service sales man says go and complaint to Nodal i[censored] need.no nodal was reachable in a working day even after 9.30 Am.stupid service provider airtel sucks still withstands because of the product....thats it u wont withstand the market i[censored] are like this

ya i agree with they should be ban from telecom services. i amalso one of the victim of airtel.

ref my complaint dated 28 apr 11.
they activated my postpaid connection after a month on 30 apr 11 for which i have depositd document thrice. now agaion they have barred my all outgoing calls yesterday for want of some document. i don't understand for one month what was u people checking. all verification have been done still document not completed. a piece of advice for u people pl ban and close ur company it is not ur cup of tea.
pl solve this issue or as i told u earlier also refund my amount i will manage.
an early action is requested.
no is [protected]
maj mamta

Airtel — Change of rate plan without my permission

Respected sir,
I am sagar,with mobile number [protected] and i have been with airtel since 2006 and i have got the worst service in the mean while,and when the mnp has introduced i got to try it and sent a message for the mnp process,in the mean while an airtel customer care executive have called me and asked why i am planning to change my operator,since i didn't found anything(offers and service)good for me so i am opting out from the operator,the customer care executive have opted me a plan which will be free of cost initially for 10 days and from the 11th day the Rs.1/- will be charged daily for the plan,but i didn't show any interest to take up the plan and i have indicated the person clearly about it.But my number got the plan changed with out my permission and they didn't intimate me even though,i have called them and mailed them lot of times,but the response is vain,so i am complaining about it here,so kindly act upon the action asap.

Thanks and regards
Sagar
[protected]

To airtel presence,
How many days you people need to solve the issue, i have complained and complaining about it from march 2011, but i didn't get any solution even i have mailed it to the nodal authority of airtel, do u need a lifetime to solve the issue???
Even you ppl doesn't bother about the problems of the customers.Worst service provider i have ever seen.

Airtel — Not sending the bill details and abnormal charges of broadband connection

I am paying the bills regularly. In this month I was received e-mail from Airtel people in the late hours of 31.5.2011 for making bill of Rs. 1167/- for the bill dated 12.5.2011 . And the amount of bill has to be paid by 31.5.2011. How reasonable of communicating the bill payment information in the late houre of due date. I do not know as to why the Airtel people have not bothered about sending the bills in advance with details. It is all appears the outright behaviour of the Company.My landline connection number is [protected]. I have to address the Company for details to my pity.

shankarrao Athaluri

my number is [protected].its fixed but poor customer service

Airtel Broadband — Harassment given to us by disconnecting my services

Greetings!
The name on which my WI-FI connection is Dhruv Shah and my landline
number [protected]

The airtel customer care executives have been harassing my mother from
quite some time now for the payment of bill.
In the copies that are enclosed in this mail it is clearly mentioned
that we have paid an advance payment Rs. 6990/- for a period of 10
months and as per the scheme we get 2 mnths extra for the same
The expiry date mentioned is 28/09/2011

I hope it is clear and I expect the airtel executives to not harass us
by repeated calls. It has led to a mental torture

Dear Mr. Rakesh,

I raised a complaint on 4th July 2011 and you said it will be sorted out. But it is 2nd August almost a month now and no outcome is there.
My phone and Broadband is till not working in spite of repeated calls and mails.
My first mail to Airtel regarding the same issue was on 19th May, 2011.
You say that the query is resolved...but it is not..
I still face the same prob and nothing has been done to resolve the issue.
I have spoken to Atika - scalation Manager and Prema - Call Center Manager.

AirTel — Disconnection of Broadband services

We have submitted a ticket to airtel on disconnct the airtel Broad band services in on May 11th vide ref no. 1474023 to disconnect the connection and ignoring it they are billing. They called lot of time to confirm it but it is reducalous that they are still charging monthly rental on it and harising the customer

AirTel — false charging

Airtel is deducting my money without any reasons. This time they charged me Rs.10 claiming that i downloaded some stuff from gprs but as a matter of fact, gprs is not even activated on my phone. And when called to customer care, he kept me on hold for about 6-7 minutes TWICE and call automatically got disconnected both the times. And this time they charged for customer care's usual fee without even solving the issue. This is not for the first time. In past few months this is quite a regular issue with me. They automatically activates some useless service and charge for it. But i never made a complaint for it. Now this is really getting worse.
Plz take some action against them because same thing has happened with some of my friends also.
Thank You.
Name: kshitij kumar
Contact No.- [protected]

AirTel — Negligence

My no. is [protected]. This is my third complaint in last 2 months. Till now they haven't solved my problem. But the worst thing about them is that hey just close ur previous complaints without any feedback from the customer. Earlier they barred my number from calling to customer service just because of my frequent calls to customer service as they have deactivated my service without my consent and any prior info. That also caused be about 80-100 bucks deducted from my account. I received a call from their customer service when I raised my first complaint, but they didn't called back as they said. After a couple of weeks againg I received a call when I had raused my second consumer complaint. This time they solved my problem of not connecting through customer service, but still my major problem was not solved and again no call back from them. I called the customer service today and they told me that they don't have any complaint registered by my number except my last complaint. Just after saying this the call got disconnected. I am fed up of this and is looking for a change in service provider. But nothing can be done to these [censored]s beause they will be keep doing the same thing and the consumer will have to suffer. This is my last month with these [censored]s and then I am definatly going to some other service provider.

DEAR SIR
MAIN 12/10/2011 SE DELHI MEIN HU. MERE MOBILE PAR UP EAST SE AIRTEL SE PHONE NAHI AA RAHA HAI OTHER COMPANY K MOBILE SE PHONE AA RAHE. 17/10/2011 KO COMPLAIN KIYA THA. 18/10/2011 KO CUSTMER CARE SE PHONE AAYA KE AAP KA SAMASYA SAMPAT KAR DE GAYE HAI LEKIN AAJ BHI MERE NO. [protected] AIRTEL SE PHONE NAHI AA RAHE HAI
RANJEET YADAV [protected]
EMAIL [protected]@gmail.com
PLEASE CONFORM ME.
REGARDS
RANJEET YADAV

DEAR SIR
MY MOBILE NO.[protected] IS NOT CONNECTING FROM UP EAST AIRTEL NUMBERS.OTHER MOBILE R CONNECTING.BUT ONLY AIRTEL IS NOT CONNECTING. NOW I AM IN DELHI. I HAVE COMPAINT AT 17/10/2011. BUT MY PROBLEM IS STILL THERE.
PLEASE HELP ME.

Airtel Broadband — incorrect bill amount

my airtel landline num [protected] bill is showing a charge of rs.100 every month for airtel pc secure for which i never asked.In the last 3 months i have received my bill for the first time so i made note of it so i want the amount to be credited back to my account for all months i have been charged for and want that service to be deactivated.
My mob num:[protected],[protected]...email:[protected]@gmail.com and [protected]@yahoo.in

Regards
Amit Chaudhuri

Namaste Ms. Thakur,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ms. Thakur,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel — Internet Connection was not installed

Sir,
I have applied for internet connection on 28-Aug-08 (Form No: BA 147482)and Agent(Syed) told me that they will installed it within 4 working days but at the same time he mentioned 7 days in application form. when i obeject the same, he told they have to mention 7 days only.
I was keep following with Syed and his Supervisor (Anand -[protected]) and they used to tell it will connect tomorrow and so on.
I called Aitel customer care and logged two complaints 11463288 & 11485156 but no output.
I called third time to customer care and they told they have assiged this to engineer Venkatesh ([protected]) to install internet connection and it will be completed today. I called Venkatesh and was shocked to know that he has already informed Syed that he can not put internet connection to my house as current box is not having free line. I called Customer care and they are not providing any update on this. I don't know what to do now.
I have given 1000 Rs while submitting the form, No one has called me so far about my connection or money

I want claim 25000 rs for my mental stress and was not able to address production issue.

Thanks and Regards
Sunil Mandowra
[protected]

Namaste Mr. Goyal,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Goyal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — Log Complaint link not working

The log complaint link is not working for the last 2 months, this forces consumers to log complaint over the phone. This is just a sheer waste of time.

I don't know what to say and the UI is so counter intuitive, when you log a complaint via their portal they ask you to re-enter contact information.

They should seriously employ a usability guru to fix their UI.

Frustrated consumer :(