[Resolved]  Airtel — Ask an expert fraud

Airtel — unnecessary services which eat up my entire balance

I am an MBA student , I took an Airtel no , After 3 months there were some SMS on my phone about some services and they wrote in that "if you want to stop these sevices SMS 'stop' to this no" and when i did that msg came "the service cannot be stopped"
now it happened many times and now whenever i recharge my no. these messages come and eat up my whole balance, name of services are
1. AL ENTERTAINMENT
2. JOB ALERT
3. JOKES
etc
I am really frustrated , as i am a student i cant afford to recharge my no. every day.
I have tried calling customer care, but there is no option given to talk to Airtel people
please help me..

Namaste Mr.Raju,

This is to inform you that your concern listed on 13 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Same thing happened to me yesterday. I have been using airtel service for past three years and off late there services are becoming pathetic. Over this they even charge if you want to register a complaint with customer care. If this is not resolved I will stop using airtel. My complaint no. Pr[protected]

"Thank You for choosing ASK AN EXPERT on your airtel mobile. You have been charged Rs.30.0 for 30 days and your account balance post charging is Rs293.12 at 11:03.."when I called the AIRTEL CUSTOMER CARE executive...he is saying that I activated that plan...how that we educated ppl will do without our knowledge...they think us as fools or what...! I want my money back...n this case must not repeat again...!

I am very unhappy with the service you are providing now a days, and the fools you have employed at the service desks who do not know how to talk to the customer. I am travelling these days and am on roaming. This month I have been charged for Ask an expert twice which took 60 rs from my prepaid account without informing me or without my consent. When I asked about the same from your one of the service desk person who did not know how to talk to the customers replied that its not the airtel service. so for your information i checked on various forums and found that this is very well related to airtel. I would request you to look into this matter and refund all my amount which has been taken because of this unneeded service activation and also for future please stop all these service to be activated on my handset.

looking forward to get this resolved as soon as possible.

My mobile number is [protected]
My name is Abhisek Vibhuti