Airtel Complaints & Reviews

Perdon my expression in the subject line. But that is 100% true. Here's why ...

I got AIRTEL service connected 2 weeks back, Prepaid. Having a Blackberry, I wanted to use emails and SMS. Hence when I asked the guy in the counter, he provided me with the Rs. 498/- internet service package. That was the only package provided in the flyer he showed me which is something to do with internet. The person in the counter told me that this is the package service I have to buy to get emails and SMS. I was also told it would take 2 days (48 hours) to activate this package. 4-5 days passed and nothing happens. I talked to the customer service at Airtel (phone). They took a day to find out that I have to visit a local Airtel office to setup my Blackberry enabling emails and SMS. I went to the Local Blackberry Airtel service counter and below is the conversation ..

Purba - Can you please setup my Blackberry to get SMS and Email?

Service Rep - What service you bought?

Purba - Internet Package Rs. 498/-

Service Rep - Did you buy Blackberry Service Also?

Purba - I was not told, Ok I am ready to buy, will that help me to use Rs. 498/-?

Service Rep - No, it will not because Blackberry Service cannot use Prepaid Amounts.

Purba - then what happens to that Rs.498/- I already paid?

Service Rep - I am extremely SORRY mam, its GONE !!! You should have got the connection from us. Why do not you buy a new handset from us?

Purba - what do you mean? How do I know I have to buy the blackberry service from a specfic counter at kolkata? Is this the way you handle customer?

*** NO ANSWER ****

I then called the customer service at Airtel again, but heard only one statement ... " The money is already with the SIM, we cannot HELP, SORRY ..."

SO BEWARE WHEN YOU BUY ANYTHING FROM AIRTEL

I am a NRI, and I will also make sure all NRI gets this message.

Dear Sir,
I take Airtel lappo card for custmer balance transfer prepaid card. But this sim card problem.
I told Distrubuter. But Distrubuter told me. You change ur mobile. But currntlly I use Nokia handset use for. Ideya and vodafone lappo card balance transfer. When I use Air tel lappo card. For custmer balanse transfer. This balance not transfer & when I check my balance transfer send message. This messager come to my mobile.
I request to u please sold me my problem. Please give me airtel company of pune chinchwad areya TSM no Or email id. Because distrubutor not give me response.

Regards
Rajendra kothawade

Hi,
i m Rajneesh.my airtel mobile no. is 0091-[protected].i m not subscribed for sai baba pack & fusionlounge services on AIRTEL LIVE.BUT everyday i find a massage that 1 rs. deducted from my balance for sai baba pack & 15 rs. deducted for fusionlounge services/week.that's why due to these regions it is very difficultfor me to use this service.so, plz unsubscribe me from these unlike services.<br />
RAJNEESH

Dear Sir,
This regarding our mobile connection no . [protected]that, we are facing problem in our mobile bill since the bill of Dec, 08 to till date. We have submitted a request on 20/04/09 regarding the same for dis activate the 900 min. local free @rs. 300 vide request no.[protected], the call was attended by Mr. Rishi at 121. The request was for remove the pack from this connection.
But next month we had received the bill there was found the double pack activated to this no. We are requesting to customer care again & again that kindly remove the un necessary charges from this mobile connection. every time when we are calling to air tel cc they giving some adjustments but not clearing the total unnecessary charges .
we paying extra charges for nothing. Some other Request no. are given bellow:
[protected]
[protected]
[protected].
21681111
21656335

Now finally we are requesting you that, please check the mobile bills from the bill of Dec, 08 (Bill no.[protected] to till date and adjust the remaining amounts and clear the debit credit amount to this no.
Your early action will be highly appreciable.

Dear Sir

I have purchased a digital tv of the Airtel company
I shifted from kanpur to delhi.
I want reinstallation of the product for which i have already made the payment
but company is not giving any service againt it.

my customer id is [protected]

Sanjeev

After having a talk with CC Executive, I had recharged Rs.2100/- for yearly Economy pack which has been activated immediately, ZEE BUSINESS channel is not included in the said pack. Therefore I had requested to their CC Executive to make a TOP-Ups of Hindi News plus (Request no. 787757) & also informed them that the One regional Channel (Suvarna) is not able to view which is included in Economy Pack (Request No. 785539).

To view one channel I am after them since almost a month.

Inspite of several reminder & calls, they are promising that it will get activated within 10mins etc but they are not activating the same, as I have sufficient balance in my account.

i have lost my mobile and when i am calling my no. i am geting response switch off. so please stop the all service of my no. now
simcard details :
sim card - issued by shova srivastava
mobile no. [protected]
add. - 49/13 s.c.awon street
Rishra, Bangur Park (Hooghly)
pin no. - 712248...

dear sir,
my airtel prepaid no is [protected]. i have not been able to send sms from this no for the past three months.however i am able 2 receive sms.i hav tried to contact ur customer service but to no avail. may i request you to please look into this matter....

hi iam an airtel mobile user and i am a resident of ekkaparamba, kuzhimanna village, malappuram, kerala, india..here there is no network coverage for airtel...but full range for idea and vodafone...pls take required actions...

Dear Sir,
I have purchased an airtel sim from an airtel outlet in bangalore on 18 June 2009. I submitted a copy of my driving license, filled the forms and also submitted one passport size photo. After one week I got a message saying my outgoing calls is barred since i havent submitted my documents. I went to the dealer and asked but he told that he has already submitted the docs. Then next day(27 June) i visited the airtel customer relationship centre at indiranagar 100ft road. Airtel executive Ms Josephine told me that they havent recieved my documents, so if i resubmit the documents they will remove the barring. I agreed and she redirected me to another executive Mr. Sashidharan. I submitted everything again that day and they reactivated my account.
Then after 6 days, on 3 July again i got a message saying that my incoming calls are banned since i havent submitted my documents. I was out state that time and was unable to make a call to customer care. Then on monday(6 July) I called to customer care and Ms Asha registered a complaint based on my experience. The same day i went to the relation ship centre at indiranagar and met the same guy(Mr. Sashidharan). He told that it was a mistake from there side that the documents are not reached the back office on time. He apologized and reactivated my account at 7 30 pm. I was able to make and accept calls then.
Then after the relationship centre office timing (after 8 pm) my incoming and out going calls are barred without any notice.
Now total i lost 6 days of calls (Still not active). I called to the customer care and Mr Kiran told that the complaint is raised. I spend 100 Rs for sim card and having more than 100 Rs talk time. I also activated STD booster which is valid only for 30 days. In that i already lost 6 days and still losing without making any calls. If anybody tell me what to be done next, it will be very helpfull. Since my number is already updated in our corporate directory and given to many, it will be difficult to get rid of this connection.I am losing valuable time fighting this.But i just dont want to withdraw without any result

dear sir i wiant to detail my no.[protected].

Hi,
I have a corporate CUG connection betweeen [protected] and [protected] where i was enjoying all the CUG discounts but suddenly without giving prior intimation the CUG connection was deactivated between these number and have billed for calls made and not been given any CUG discounts which i'm entitled to get.Hence as requested by Airtel i have paid back all the outstandin bill dues, now i wann the CUG to be activated as soon as possible and need to be reimbursed with the amount of bill which i paid for calls made between this number.Please take quick action on this complaint as i've been following up with airtel for past one month & still my complaint has not yet been resolved.

Hope you wont make me to take futher action regarding this issue.

Regards,
K.Deepak

sir/madam,
I would like to cancel my post paid connection.The numbers are [protected], [protected], [protected].
Because your agent cheat me .They told me that this is government scheme/senior citizen card.But when i inquire about this card in your customer care center, they deny about all this scheme.
so I request you to stop all services & cancel my all three connection.
If you require any information then contact no is 25803038.

Sir, I am Rajeshwar chandra dey & my number is [protected]. By mistake I have subscribed to your Sanjay jumaani Astro prediction WAP service. Now I am being charged Rs.1.00 for each day. I don't want to use this service. So please make me unsubscribed to this service. Please please deactivate this service on my number.

against the Airtel postpaid mobile No.[protected], dues payment against bill i.e, Rs. 1450.00(One thousand four hundred fifty only) had been paid on Dated 13/06/2009 at Airtel point Jharsuguda. detailed copy is enclosed herewith

Repeatedly discussion about reconnection of Outgoing call with Mr. Fiaz Ahamed who is related to the Airtel postpaid department of Jharsuguda circle whose contact No.is [protected].

where as till date i.e, 05/07/2009 at 6.30pm I could not get any response from him with regarding this matter.Regularly he advises me how to show behave. My mobile is acting as commercial purpose because I am the owner of my Civil Construction Firm, So I don't required "how to show behave !" from Airtel Point Jharsuguda. After disconnection of my phone I want reconnect the same as early as you can. where as till now I could not get any response from this person.I am holding 50 nos. of Airtel connection in my firm.It is regrade to inform you kindly action may be deemed as fit from your side to him due to negligence to reconnect the same till now.

It is very unfortunate about services from your reputed renowned organization.I shall be highly obliged if you will kindly to search the matter personally and action may be taken against him quickly otherwise disconnect my All the Airtel connections and balance may be refunded to my address.
Positive and quick response is expected.

Hi EVERYBODY,
how would you feel when asked to call the tollfree customer care number and then charged for it?
I Faced the same situation when i received an SMS in which it mentioned a tollfree number for airtel from airtel for some radio services, I just called the tollfree number where i found that it done subscribing to the radio on demand service, which was not desired.
I asked the customer care regarding this and they spoke arrogantly that you should have asked us prior calling to the so called "TOLL FREE" number and it was not to be solved anymore.

This is not the first time i've faced such a problem with the Airtel service.

[censored] the AIRTEL service, it has always created some or the other problems to customer.
I KINDLY ADVISE PEOPLE NOT TO TAKE ANY SERVICE FROM AIRTEL IN ANY STATE..U CAN ASK FOR OTHER SERVICE PROVIDERS IN MARKET.

my no is [protected] and i am using a tariff plan for Rs. 148 f per month,
frm last year, in starting of june month i recharged this no with the same tariff and its not working now with my nos. i have visited customer care 3 times, and make call to customer care so many times..i got only a single answer that it will be work from tommorow and with same words i have been passed more then one month, and still getting the same answer from customer care or any other source to solve it.
as per my knowledge airtel is a reputed company, but practically i am facing its poor and cheapest service, even when i made a call for customer care, i got different types of answer, someone is saying above tariff has closed now, someone saying this plan has changed with other amount tariff, and sometimes they said to Reactivation for this plan.from the same place i got diffrent answer.which make a confusion and suffering from last month. and also lost my money and time for this...
still i am not getting any responsible answer for this problem...
i hope there is some responsible peoples handling this company. and working for a long time customer relationship, and now i request to company if they are not able to make any sollution for my problem..kindly inform me...how to deactivate a pre paid sim...

Hi,
I am not an Airtel Customer, Let me inform you that one week ago I have taken Vodafone Postpaid Connection with proper verification, Now from last week I am getting ABUSIVE CALLS from[protected],[protected], Called name: Jyoti From Airtel Bhati With her Supervisors and colleagues, and they are asking me payment which i am not aware of, also they are keep abusing me which I Can't Explain, Also they were searching for Named : Chris John, I have told them that I don't know who the hell Chris John is ?, also i have already informed that I am not chris john and I did'nt have any damn connection of aitel bharti before, but they people are such third class and i don't know what to say after such bad calls to me (Which i don't have any link with Airtel Bharti so far), I have Tried to Contact Police and other alternatives, but i did'nt have such time to take an action against those people, because they are actually hirting me personally very badly.
I have also tried to contact Airtel management for Update my number for Do Not Disturb to a person who is actually not involved, also I do have recording with me for all those calls i recieved from airtel so far...
Now i kindly request you to please take an necessary action against it

Thankyou
Chetan Kochhar
alex.[protected]@yahoo.in
Contact : [protected]

Sir
We are facing lots of problem in full talk value schemes because company does not give end date of full talk value schemes. There are three ways to confirm the schemes daily.
1. Call to customer care: Useless to call because most of the time information is reversed.

2. Other option is send SMS on 369 (Write amount you want to recharge example Rs 500 and send to 369 u get SMS of present scheme ie 525) but this system updated before and after two three days of schemes starting or ending.

3. Call to FOS or Other company persons daily is also useless as every time they says let me check I will call you back but call never comes.

The only solution of this problem is give the schemes with end date every time whether the scheme is of long duration or short duration.

Please do the needful

yours
Asad Arif
Print Point Telecom
Medical Road
Aligarh
Mobile: [protected]

Dear sir/madam
This is Imran Khan and my employee number 29855 (AIRTEL) and my PF number is Hr/Ggn/10693/005710.
I have applied for my PF twice in 2008 november and 2009 april and there is no response, and the HR of my company told me to contact gurgoan office thru online to know how far my PF process is done. let me know your contact number.
plz do the needfull.
Thanking you
Imran Khan
[protected]-contact number