[Resolved]  Airtel — Balance deducted wrongly. 3G problems

Address:

Hyderabad, Andhra Pradesh

My mobile phone number is [protected].

1. I have taken a 3G plan valid for a month on 07th July. The data limit is 300 MB. I started using the internet after paying this amount using Airtel site, my account was also deducted amount of 102. But my talk time was deducted and with in three four days my balance has become zero and also I could not use internet.
When I called call center, they initailly denied everything but noted my complaint and promised to call be back. But I did not recive any call back, I called the call center again and they now informed that my 3G plan itslef was not there, and no money they received. I told them about the bank tranasaction, again I was promised a call back. Still nothing is happening till now, and I am not able to use the phone because of fear of loosing further money if recharged.

I have been put under lot of pressure because of the way all this is handled, and I want my Intenet package to be resotred immediately also the balance which was deducted wrongly again given back to me.

The utter disregard to the way my money is being deducted and I think TRAI and other agencies should help me in this regard. I as a customer is being put to multiple problems with incapable call center and nowhere to go for the wrongs committed and on the more not acknowledging the problems and taking corrective measures when a problem and grievence is caused to the customer.

2. This is the second time this is happening, on May 27th I have taken a Airtel 500 MB 3G plan, even then my main balance of around 300-400 rupees was deducted wrongly on using the internet and while using internet with in the 1 month time frame and with in the data limit. I called call center, but nothing was done. I called call center many times to resolve the problem, but everytime after the call is picked up the call was getting cut and no one called back. I demand the money wrongly deducted here too returned back to me. Also I did not opt for many services, when I initially activated 3G, even here about 20 rupees was cut from my account for what Airtel says using the services I did not opt for and which did not use.

As a customer, and I look forward for the responsible agencies to get my money back and protect my customer rights. Wrongly deduction all the money, Airtel has caused me lot of grieviences, hardship, money and time. To Airtel I demand immediate resolving of all these problems, and restore the faith I had in Airtel as a customer for a longtime.