[Resolved] Airtel — Regarding excessive charges levied for 3G usage

sujeetk253

from Hisar, Haryana

Address:

Bangalore, Karnataka

The following email has been sent to Airtel customer service [protected]@in.airtel.com; but no response as of now:

Hi
This is in reference to the mobile number [protected]
I had activated 3G services in the middle of March(Rs 100 for 100 MB usage for a month) after the Customer Service executive told me that I would receive an SMS as soon as I cross 80% of my usage (80 MB).
However, I never got any such SMS from Airtel.

The very first SMS I received was on 24th March stating :
“Your GPRS data usage as on 23-03 is Rs2689. This exceeds your free data usage quota. Kindly pay Rs. 2689 to continue enjoying 3G service…..”

I was shocked and I immediately called the customer care. The people there said that it was unbilled amount and that the details will come only in the bill.
However, I stopped using 3G after that.

Now I have received a bill of Rs 3967. The customer service person said that this is a “valid charge” and hence he can’t give me any complaint number as such.
He said this was the charge for some 250 MB data usage whereas I should have received and SMS after I crossed 80% of my usage.
How would I know that my free usage is over unless you send me an SMS or some alert for the same?

This is a completely fraudulent charge and I refuse to pay this amount.

Kindly resolve this issue or else I will be forced to disconnect the number.

Regards
Sujeet
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

R.P.Singh

from Noida, Uttar Pradesh

Airtel — Levy of non-usage charges of sms service.

Subject : Airtel Bill No.[protected], dated 09-May-2009.

I would like to draw your kind attention to the aforesaid Bill which is exhorbitant and excessessive, particularly the SMA charges as I have not sent even a single SMS mentioned in the Bill except for one at your Customer Care SErvice No. 121 which is free and, therefore the chagres of Rs. 315/- shown in the Bill towards "SMS Charges" are wrong.

At this juncture I do not comment upon the matter much but to request you to rectify the Bill and credit my A/c for the amount that has been wrongly reflected in excess in the above said Bill.

I hope you will do the needful.

R.P.Singh, Advocate, [protected].

sujeetk253

from Hisar, Haryana

Hi

For the record, please note that as of now the issue is in "Not resolved" status.

Regards
Sujeet
[protected]

sujeetk253

from Hisar, Haryana

Please note: The issue IS NOT RESOLVED.

Just calling me and telling me that the charges are valid IS NOT RESOLVING the issue.

The charges are very much INVALID.

Please read the reasons below CAREFULLY:

1. BEFORE activating 3G, the Customer Care executive clearly said that I would be receiving an SMS once my usage crosses 50% of my allowed 100 MB limit and again when it crosses 80% of my 100 MB limit.

It is only AFTER he said that, that I confirmed that I want to activate the 3G service.

Please note that I did NOT receive any such SMS.

2. The SMS "Your 3G data usage as on 14-03-11 is 0MB.To upgrade your pack, SMS 3G to 121"
In simple English just means that I have used 0 MB as on 14-03-11. It does not say anything whatsoever about me crossing my usage limit.
Ofcourse, in YOUR MIND you can assume that it means I have no free usage anymore, but in PLAIN ENGLISH, it does not mean that.

The main problem here is:

I did not receive the SMSes which were supposed to tell me that 50% and 80% of my usage had been exceeded.

How can I know how much I have used and stop using if you don't inform me?

For the record, please note that my Issue is STILL NOT RESOLVED.

Also for the record, this response has NOT addressed my query suitably.

Your response was completely dictatorial which only furthers my wish to disconnect Airtel services permanently.

Regards

Sujeet
[protected]