[Resolved]  Airtel Bharati — disconnection

Airtel — Unbelievable Disconnect

No Need to mention anything. Just look at the serious disconnect between what was the concern and what was the reply. God help these BPO people.
______________________________________________________
Dear Mr. Thakur,


Thank you for contacting Airtel.

This is with reference to your e-mail dated 11/09/2008 regarding your Airtel Prepaid number [protected].

We understand your concern and will work together to resolve your issue.

We wish to inform you that your Airtel Prepaid connection has been permanently disconnected due to negative address verification. As per regulatory compliance, our executive visited your place to verify your address. Unfortunately, we were unable to confirm the details as provided by you, hence services of your number were barred. We provide 30 days time to the customer to submit the documents. But because of no response from your side your Airtel prepaid connection has been permanently disconnected. We regret to inform you that we are unable to provide you the left balance.

As per the Government regulation, the enrolment form, photo id proof, signature proof, a photograph, address proof and Pan No/Form 60 or 61 are mandatory for any connection to be active on the network.

Assuring you the best of our services.


Regards,

Satish Chandra Yadav
Customer Care Services
Airtel
[protected][protected][protected][protected][protected]--------

DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.

---- Original Message ----

Hey Listen...!!!

STOP this copy paste stuff and using templates. I cant expect more out of
your company. Ensure that you dont reply further else you had it from me.

Vineet




Date: Wed, 10 Sep 2008 19:16:17 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]


Dear Custumer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 08/09/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



We do understand your concern that how upsetting such a situation can be.
We have always tried to ensure that our customers get the same feeling of
quality service while transacting through any of our channels.



It is always important for us to hear how customers react to all aspects of
our services. Strong customer feedback like yours helps us continue to
improve the service we provide, and we appreciate the time you took to
write to us. We appreciate your patience in this regard and look forward to
a long and fruitful association with you. Please be assured that we share
your anguish and have taken adequate steps to ensure the non-occurrence of
such incident in future.



Rest assured that we have the best technology & automated systems, which
are 100% accurate and all the deductions on your number have been as per
your usage only.



Assuring you the best of our services.





Regards,



Shailendra Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected]--------





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.

---- Original Message ----

please note that the issue has already been resolved and i am getting a new
sim card today with the leftover balance with the same number. i have
received?call from Mr Haider from Apellate Delhi and he was infact
concerned. this has also made me understand wyhich wouold be the right
department to contact for any issues in future rather than CSR or toll free
numbers.


Date: Mon, 8 Sep 2008 14:02:09 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Customer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 30/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.



However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.



At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.



For any further assistance, please contact us using one of the following
options: SMS at 121 (toll free) or email at [protected]@airtelindia.com. We will
revert to you in 4 hours.



Assuring you the best of our services.





Regards,



Shailendra Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.

---- Original Message ----

can you stop using templates and come out with a genuine answer? why are
you guys scared of talking to me? i do not have any record of any sms or
mail from your end. i dont even trust that harsh bhan is your real name.
trust me you will repent for this.


Date: Thu, 28 Aug 2008 22:36:41 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Customer,





Thank you for contacting Airtel again.



This is with reference to your e-mail dated 28/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



As per our previous communication, we wish to inform you that for every
connection Airtel does the physical verification as per the government
compliance. If verification is negative, we ensure that customer is
informed through SMS or call. Once verification is negative we provide 30
days time to the customer to submit the documents.



However for your Airtel mobile number address could not be verified against
the documents received. Hence, your Airtel prepaid connection has been
permanently disconnected. We regret to inform you that we are unable to
provide you the left balance and the address which updated in our record.



At Airtel, it is our constant endeavour to enhance and improve the quality
of customer interface and set exemplary standards of customer service. We
value our customers trust above all else it is the foundation upon which
Airtel was built.



Assuring you the best of our services.





Regards,



Harsh Bhan Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.














---- Original Message ----


Hi,

if that was the case why i was given a run around for 10 days with each
person saying that it will be activated within 10 days. and how come the
SMS service was working afetr that as well. when did the executive visit my
place? there isn't any information but you still claim that its my fault i
have been given 3 references but none seems to be working. and if you dont
intend to activate the number refund my money which is there. all of you
are operating behind a wall and i dont even believe that a real person
actually exists. I need a resolution under any circumstances. i am ready to
submit the documents again for the 4th time and if that will not work,
REFUND my money. and how come your CSR PROMISED that i will be called by
monday and its thursday nobody has called up. Dont force me to post this
email to a public forum.

Vineet



Date: Wed, 27 Aug 2008 22:35:00 +0530
From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]




Dear Customer,





Thank you for contacting Airtel.



This is with reference to your e-mail dated 25/08/2008 regarding your
Airtel Prepaid number [protected].



We understand your concern and will work together to resolve your issue.



We wish to inform you that your Airtel Prepaid connection has been
permanently disconnected due to negative address verification. As per
regulatory compliance, our executive visited your place to verify your
address. Unfortunately, we were unable to confirm the details as provided
by you, hence services of your number were barred. We provide 30 days time
to the customer to submit the documents. But because of no response from
your side your Airtel prepaid connection has been permanently disconnected.
We regret to inform you that we are unable to provide you the left balance.



As per the Government regulation, the enrolment form, photo id proof,
signature proof, a photograph, address proof and Pan No/Form 60 or 61are
mandatory for any connection to be active on the network.



Further, we wish to inform you that once the Airtel Prepaid number gets
permanently disconnected, the same may not be issued again.



Assuring you the best of our services.





Regards,



Harsh Bhan Singh

Customer Care Services

Airtel

[protected][protected][protected][protected][protected][protected]





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the
addressee. Access to this e-mail by anyone else is unauthorized. Any
copying or further distribution beyond the original addressee is not
intended, and may be unlawful. The opinions expressed are those of the
sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
e-mail has been successfully scanned for presence of virus. It is
recommended to scan the attachment before launching.











---- Original Message ----

An automated call from airtel was made on my mother's mobile number
[protected] and when i came to know its a marketing call i disconected the
call. Since then airtel has debited my prepaid account for Rs 30 twice and
inspite of repeated complaints no money has been refunded. airtel doesn't
have a single evidence which proves that i subscribed to their Mitti Ke
Rang Service. i don't have any idea from where i can get help. A few days
after that the service was also deactivated quoting "Verification Failure".
How on earth can you activate the number, credit the balance and then
deactivate the service. and if the number is not active how on earth can
you a charge a customer for a sense less service like MKR??? is?sombody
listening?

FYI i have submitted the documents thrice and your champions don't even
have a record of that. i was told that i will be called by your "esteemed
company" before EOD today but as expected you guys know how to charge but
not to serve. a complaint has been filed on a public forum. find the link
below
https://www.consumercomplaints.in/my-complaints.htmlairtel-prepaid-c73949.html

FYI there are more than 1000 complaints already and more over more than
1700 people say that "Stay Away" from Airtel. even now if you folks dont
reply then you deserve a Hats Off.

Vineet


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This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure, dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful. The recipient acknowledges that
Bharti Airtel Limited or its subsidiaries and associated
companies(collectively "Bharti Airtel Limited"), are unable to exercise
control or ensure or guarantee the integrity of/overthe contents of the
information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and
no binding nature of the message shall be implied or assumed unless the
sender does so expressly with due authority of Bharti Airtel Limited.
Before opening any attachments please check them for viruses and defects.


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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

AirTel — new airtel disconnection.

recently i buy a new airtel connection. After activating this connection working properly for 10 days. Past 3 days it is disconnected without any reason. My Id proof is also clearly.

please considered that most urgently.
I lost more because of the disconnnection.

my Mobile No. [protected]
thanks

by

Shailesh Soni
E Mail : [protected]@yahoo.com

my airteil [protected] was disconnectd, why, it was happend 5 days back.

ch.srinivasarao
[protected]
andhrapradesh

Complaint is regarding mobile number [protected]

ok

Namaste Gurpreet,

This is to inform you that your concern listed on 02 July 2013 has been noted . At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Gurpreet,

Further to our discussion dated 02 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Facebook - www.facebook.com/bhartiairtelltd
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Namaste Gurpreet,

This is to inform you that your concern listed 02 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Gurpreet,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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